Citibank Platinum Credit Card Reviews

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Citibank Platinum Credit Card
0.6 stars
Average rating for this product is: 0.6 out of 5

From 0 ratings and 10 reviews

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LenderBalance Transfer RateBalance Transfer DurationPurchase RatePurchase DurationAPR  
Virgin Credit Card0.00%3 months16 months 2.98% or £3.00 fee3 months16.60%
BT Standard Credit Card0.00%3 months13 months 3.00% fee3 months16.90%
MBNA Platinum Plus Visa0.00%3 months13 months 2.90% fee3 months15.90%

Average Ratings for Citibank Platinum Credit Card

  • Customer service0.3 stars
  • Value for Money1.2 stars
  • Overall rating0.6 stars

10 Reviews For Citibank Platinum Credit Card

  • Guest 8th Feb 2008

    Reviewer rating: 0 stars


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    Good Points: Hilton Honors points


    Bad Points: Absolutely the worst customer service you can imagine.


    General comments: Do not get a Citi card if you ever expect to dispute a charge and expect the protection of Federal Law. You cannot depend on anything a representative tells you over the phone, they frequently ignore written communications, and they do not investigate disputes as they are required to do under law. They are very good at rebilling the disputed charge (without investigation) and even adding interest, resulting in the need for additional letters and calls to their worthless customer service department. Go with American Express. They have their act together and conduct thorough investigations of any disputes.

  • goggs102 Rank: Lance Corporal 15th Nov 2007

    Reviewer rating: 0 stars


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    I cannot get through to the complaints department and cannot get through to disputed transaction department either. I am regularly kept on hold for ages and then passed to call centre in India who don't have the authority to do very much apart from put you on hold again or disconnect your call.
    I have been with Shell Visa for 7 years. Shell recently changed from RBS to Citibank, the worst decision ever. I have a recently disputed a purchase where goods were never delivered. As soon as I get my ...

  • kevthebruce 23rd Oct 2007

    Reviewer rating: 0.5 stars


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    I am completely unsatisfied with citi over my recent credit card. Following a very complex process of setting up the account and getting online (which took an almighty effort in itself) I realised they hadn't put through the balance transfer I had requested and they wanted to charge me 3% on the balance I wanted to transfer! I will pay off the balance and get rid.

  • gasmanp 20th Oct 2007

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    I recently had a dispute with Citibank which was the worst customer services experience I have ever had (I am 38).
    Problems with this bank:
    1. Statements come from Belgium and are frequently lost.
    2. Customer services off shored and only want to get payment at almost any cost. I rang several times to say the account was in dispute and awaiting underwriters review (for incorrectly applied charges) and still they would repeatedly asked for minimum payment.
    3. Poor phone systems. Whenever I tr ...

  • cinelandia 7th Sep 2007

    Reviewer rating: 0.5 stars


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    I believe Citibank loves to make it VERY HARD for you to pay. Bills are timed to arrive shortly before ever changing due dates. Not to mention charging you a princely sum of around $15.00 if you choose to pay by phone.

    Trying to pay on the web is not any easier... you have to have the card in front of you if you are paying on-line to give them security code, etc. (like who would not mind someone else paying off their credit card?).

    Bills are laid out in a confusing manner so you have to f ...

  • supersuper234569 30th Jun 2006

    Reviewer rating: 0.5 stars


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    I wanted thee Citibank Platinum credit card because of the 5% cash back on gas and groceries. When I called customer service the first two times, I was so bullied into buying a protection product I did not want that I closed the account. These sales people (oh sorry "customer service" people) would not take no for an answer. The call centers are in India, and although I have no ideological problem with that, my wife had to ask one customer service agent to repeat the same question more than 8 ti ...

  • bl5211a 15th Oct 2005

    Reviewer rating: 0 stars


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    I have been using Citibank Platinum Credit Card for years. Had approx $750 fradulant charges that Citibank did not help with. I would consider twice before using Citibank. I am currently switching cards.

  • philipdas 24th Jul 2005

    Reviewer rating: 0 stars


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    Citibank Platinum Credit Card - This has to be to be the company I have had the misfortune to deal with. I applied for the Platinum card online in April following a link from their webpage that promised 1% cashback on all purchases. When the card arrived there was no mention of the cashback so I phoned and was assured that it did apply. My first statement showed zero cashback. More phone calls where they promised to implement the cashback. It never happened. They have also failed to reply to 2 s ...

  • zheka212 6th Oct 2004

    Reviewer rating: 0.5 stars


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    I got the Citibank Platinum Credit Card because of the 2% reward toward the purchase of a new car. This is where the positive ends.
    Citi changed the card agreement terms twice in 2 years, limiting how the reward can be used.
    Their PLATINUM card carries higher interest then most other regular credit cards for customers in good credit standing.
    Their fraud department is impossible - they have stopped my account numerous times - usually when I am away from home (out of the country). They do no ...

  • johnny100 Rank: Staff Sergeant 1st Jul 2004

    Reviewer rating: 4 stars


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    Overall the experience with the Citibank Platinum Credit Card was good. The interest wasnt the best and customer service was lacking, but no major complaints.