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| Customer service | 0.6/10   |
|---|---|
| Value for Money | 2.4/10 |
| Overall rating | 1.2/10 |
Full review by
Guest.
on 8th Feb 2008
User Rating : 0
Respect :
0
Good Points: Hilton Honors points
Bad Points: Absolutely the worst customer service you can imagine.
General comments: Do not get a Citi card if you ever expect to dispute a charge and expect the protection of Federal Law. You cannot depend on anything a representative tells you over the phone, they frequently ignore written communications, and they do not investigate disputes as they are required to do under law. They are very good at rebilling the disputed charge (without investigation) and even adding interest, resulting in the need for additional letters and calls to their worthless customer service department. Go with American Express. They have their act together and conduct thorough investigations of any disputes.
Guest.'s review and ratings | 109 words
Review by
goggs102
on 15th Nov 2007
User Rating : 0
Respect :
0
I cannot get through to the complaints department and cannot get through to disputed transaction department either. I am regularly kept on hold for ages and then passed to call centre in India who don't have the authority to do very much apart from put you on hold again or disconnect your call.
I have been with Shell Visa for 7 years. Shell recently changed from RBS to Citibank, the worst decision ever. I have a recently disputed a purchase where goods were never delivered. As soon as I get my ...
goggs102's full review | 138 words
Review by
kevthebruce
on 23rd Oct 2007
User Rating : 1
Respect :
0
I am completely unsatisfied with citi over my recent credit card. Following a very complex process of setting up the account and getting online (which took an almighty effort in itself) I realised they hadn't put through the balance transfer I had requested and they wanted to charge me 3% on the balance I wanted to transfer! I will pay off the balance and get rid.
kevthebruce's full review | 81 words
Review by
gasmanp
on 20th Oct 2007
User Rating : 0
Respect :
0
I recently had a dispute with Citibank which was the worst customer services experience I have ever had (I am 38).
Problems with this bank:
1. Statements come from Belgium and are frequently lost.
2. Customer services off shored and only want to get payment at almost any cost. I rang several times to say the account was in dispute and awaiting underwriters review (for incorrectly applied charges) and still they would repeatedly asked for minimum payment.
3. Poor phone systems. Whenever I tr ...
gasmanp's full review | 316 words
Review by
cinelandia
on 7th Sep 2007
User Rating : 1
Respect :
-1
I believe Citibank loves to make it VERY HARD for you to pay. Bills are timed to arrive shortly before ever changing due dates. Not to mention charging you a princely sum of around $15.00 if you choose to pay by phone.
Trying to pay on the web is not any easier... you have to have the card in front of you if you are paying on-line to give them security code, etc. (like who would not mind someone else paying off their credit card?).
Bills are laid out in a confusing manner so you have to f ...
cinelandia's full review | 158 words
Review by
supersuper234569
on 30th Jun 2006
User Rating : 1
Respect :
0
I wanted thee Citibank Platinum credit card because of the 5% cash back on gas and groceries. When I called customer service the first two times, I was so bullied into buying a protection product I did not want that I closed the account. These sales people (oh sorry "customer service" people) would not take no for an answer. The call centers are in India, and although I have no ideological problem with that, my wife had to ask one customer service agent to repeat the same question more than 8 ti ...
supersuper234569's full review | 209 words | 1 comment added.
Review by
bl5211a
on 15th Oct 2005
User Rating : 0
Respect :
0
I have been using Citibank Platinum Credit Card for years. Had approx $750 fradulant charges that Citibank did not help with. I would consider twice before using Citibank. I am currently switching cards.
bl5211a's full review | 34 words
Review by
philipdas
on 24th Jul 2005
User Rating : 0
Respect :
0
Citibank Platinum Credit Card - This has to be to be the company I have had the misfortune to deal with. I applied for the Platinum card online in April following a link from their webpage that promised 1% cashback on all purchases. When the card arrived there was no mention of the cashback so I phoned and was assured that it did apply. My first statement showed zero cashback. More phone calls where they promised to implement the cashback. It never happened. They have also failed to reply to 2 s ...
philipdas's full review | 152 words
Review by
zheka212
on 6th Oct 2004
User Rating : 1
Respect :
0
I got the Citibank Platinum Credit Card because of the 2% reward toward the purchase of a new car. This is where the positive ends.
Citi changed the card agreement terms twice in 2 years, limiting how the reward can be used.
Their PLATINUM card carries higher interest then most other regular credit cards for customers in good credit standing.
Their fraud department is impossible - they have stopped my account numerous times - usually when I am away from home (out of the country). They do no ...
zheka212's full review | 284 words
Review by
johnny100
on 1st Jul 2004
User Rating : 8
Respect :
0
Overall the experience with the Citibank Platinum Credit Card was good. The interest wasnt the best and customer service was lacking, but no major complaints.
johnny100's full review | 34 words
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