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Written on: 25/09/2016 by geoffbutcher (1 review written)
If you require a navigation system, then the worst on the market is SmartNav. By far the worst aspect of the system is the aggravation, couldn't care less attitude and outright non-cooperation of the young operating staff, who seem more interested in amusing themselves and one another, than providing any kind of customer service. All in all, an absolute disgraceful rip-off against it's huge expense. Any advantages that SmartNav might have (which I can't think of) over a traditional, simple… Read Full Review
Written on: 16/06/2016 by Joyce354 (1 review written)
Smartnav had been installed in a car I purchased 10 years ago during that time I've used it many many times and it has never let me down. I think it's a brilliant bit of kit I used it on a pay as you go deal £25 up from which a small fee is deducted every time you use the system I can honestly say the system never let me down… Read Full Review
Written on: 13/08/2015 by Mick.ginger (1 review written)
This is the worst nav system ever as it uses a mobile phone system which in many places does not get a signal particularly when you are off the beaten track and need it you will not be able to use it. This is also the most distracting and intrusive system on start up it lists every road you are going to use and anounces every road you are using again at every junction it just never shuts up go through an area with lots of roundabouts like Milton Keynes and the commentry from this unit is… Read Full Review
Written on: 17/10/2014 by howling69 (1 review written)
I received this device with my new company vehicle, after nearly 30 mins trying to register it with the call centre and then using for my first trip, the co-pilot app on my phone is far superior. Smartnav no not very, it very rarely connects to give me any directions really poor customer service and the maps look they have been downloaded from the original ipaq (anyone remember those) Save yourself £500 plus a boat load each year for the subscription and buy an app for your phone much… Read Full Review
Written on: 12/09/2014 by Caseyb1983 (1 review written)
I have driven 20 miles before i have received a route, i often get diverted around traffic jams that do not exist, or get told there are no delays when i have been stopped with the engine off for half an hour. I recently delivered to a RDC that had been open for 18 months, so the roads to it must have been there longer, but they did not appear on the Smartnav's map. The only reason that this sat nav is in my van is because it was fitted when it was imported, i often feel like throwing it out… Read Full Review
Written on: 23/08/2013
My Smartnav journey began back in 2004, when it was included as a trial offer with my new Mitsubishi Grandis. At the time, it was innovative, and my friends were duly impressed when they heard me call the Smartnav concierge for a route, instead of struggling with a touchscreen device. But Smartnav have allowed themselves to be left behind. The service is expensive. I was paying £210 a year for UK navigation plus speed camera alerts, and each time I visited Europe, it was another £9.99 on… Read Full Review
Written on: 30/06/2012
Like another reviewer here - this came free with my new van - not surprised its offered for free - its awful. Rarely connects to its database - the diatribe of where you are going to drive is ridiculous - the UI is clunky - you would be better off with a map and an A to Z - seriously! Only bummer is that the wiring has all been hidden but wont fit my Nuvee Navman (which is brilliant) He ho. Truly dreadful product. avoid. Regards Tommo P.S I gave 'value for money' 5 stars because it was free!… Read Full Review
Written on: 08/05/2011 by BrianBN (1 review written)
I cannot understand the comments and experiences of some of the people reviewing this system. I have had it ever since it available. I have had it moved from car to car and it is so releibale I never had any problems. I use it for work travelling all over UK. Best syetm ever. Traffic jams ahead! Fantastic time saver and stress reliever. Never bothered to upgrade to colur screen… Read Full Review
Written on: 09/02/2011
I have this Free with a company van, The unit will inform you to continue, then tell you you are "Off Route", the recalculation takes forever, then you are told every road you will travel on, I want to know where to go next not after I have travelled a great distance.It will also attemp to get you to turn when there are no turnings. Road numbers are sometimes wrong.
Typing in an address & postcode takes to long, I hate predictive text. You are unable to set a favourite and have to call to do… Read Full Review
Written on: 27/01/2011
Smart Nav promises a great deal on the face of it but in reality delivers very poor performance. Very unreliable and eratic network connections to central control centre with poor download times of information to the car. The system does not give any initial directional instructions untill journey has commenced so causing one to very often set off in the wrong direction. Customer service is non existent- they clearly don't understand what this means!!!!!! The system is ridiculously expensive… Read Full Review
Written on: 13/01/2011
I have had trouble getting directions, being directed - in one case 35 miles +, what the mileage should have been. Was instructed to make an immediate u-turn on the A10 when that is not possible! When I tried to ring in my complaint it has taken 4 days, 86 mins on the phone ( for which they charge a premium rate) waiting, at no 1 on every call - how odd as the message always says that they are experiencing a large volume of calls - should I not be 4th or 12th or 100th in the queue?) for… Read Full Review
Written on: 01/10/2010
Used to think Smartnav was good until I had continual problems where the route would not download but the Speed camera function and Tracker were both working fine.
After repeated attempts with Customer services to send update to box that all failed I agreed for an engineer call out at £120.
The engineer has just visited and told me that the fault was at the centre and not with my car. Something to do with account set up.
I have found customerr services and sales very unhelpful and obnoxious… Read Full Review
Written on: 11/09/2010
I have had smartnav for over seven years in the beginning it was brilliant,when i started the service was excellent and although expensive to buy and install the annual subscriptions were reasonable and they even introduced continentalservice (at a cost). the system was user friendly and the ability to discuss and verify your route with a real uk operator was invaluable. Sadly since it's excellent inception it as been down hill all the way, Clearly smartnav are intending to go out of business… Read Full Review
Written on: 23/08/2010
I USED IT ONES NEVER AGAINE IT JAST BRAKES DOWN LOOSE GPS WHEN IS NAVIGATING… Read Full Review
Written on: 21/07/2010
Ive had smart nav 7 years and its great, it can be moved from car to car (mine been in 3 cars) very simply by your car dealer who will probably do it free rather than the charges placed on you by doing it via Smartnav technicians.
Customer service is absolutely diabolical,I had a very simple billing issue that was not my fault and could of been sorted out in minutes, they just did not want to know - I got a complete and total blank. They also stopped my speed detection option because my years… Read Full Review
Written on: 09/04/2010
Wonderful system - when it works! Has saved me many hours of time when it has detected a prang ahead and re-routed me - works better than my colleagues sytems for this. But appalling customer services when it doesn't work, very difficult to get through to them on the phone… Read Full Review
Written on: 16/11/2009
I would not recommend Smatnav to anyone at the current prices they charge.
Very expensive subscriptions and equipment. The screen is terrible unless you pay a premium for the colour screen. Even though we have two systems and hev been customers for 3 years, they wanted to charge me £480 just for a colour screen. The real rip-off is the fact that this is just a screen, the unit in your vehicle contains no map information at all. This leads me to another problem - often you have to wait ages for… Read Full Review
Written on: 01/10/2009
had smartnav in car for four years first time used it let me down not installed properly once had it fixed has never let me down always taken me right to were i want to be would not have any other system fitted… Read Full Review
Written on: 18/11/2008
I had a years subscription with my new car following which I decided not to renew.
On occasions it took forever to make contact and once that was done sometimes the delay in a route being formatted was unacceptable.
Far too often, for no particular reason, it would tell me I was on the wrong route and it would now calculate a new route. This would then go through the rigmarole of all the dialogue only for it to tell me shortly afterwards - that I was on the wrong route! and continue like this… Read Full Review
Written on: 01/02/2008
The Smartnav sat nav unit came in my Rover 75 as standard and I am glad I did not pay for it. Pretty useless in Northern Ireland due to poor and out of date mapping. Not tried it in England so may be better there. Seems to get itself lost a lot and always recalculating the route. I live out in the sticks and it doesn't seem to have many of the roads I drive on in the right place in its mapping so seems to want me to drive through fields to stay on route at times. Not having a screen I find it… Read Full Review
As rated by our community of reviewers
" Excellent service. Delivered within 24 hours from ordering. DVD qui... " Read More
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" Expensive, Pointless and Unpleasant. " Read More
Written by geoffbutcher
" Don,t bother asking for help " Read More