Elephant Home Insurance Reviews

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0.6 stars
Average rating for this product is: 0.6 out of 5

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Average Ratings for Elephant Home Insurance

  • Customer Service0.3 stars
  • Value for Money0.9 stars
  • Overall rating0.6 stars

4 Reviews For Elephant Home Insurance

  • Guest 30th Jun 2009

    Reviewer rating: 0.5 stars


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    Good Points: none


    Bad Points: terrible service, no communication, long waiting times on the phone, months to settle claims......


    General comments: We were burgled whilst we were away on holiday. The claims service was appalling, we needed our garage door repaired/boarded up but they didn't send the fax to the repairers until 3 days later.
    Several times we have had to wait over 40 minutes on the phone to speak to someone.
    They are abysmal stay well away and spend a few quid more getting a service that counts when you need it!!

  • tpt46 29th Apr 2008

    Reviewer rating: 1.5 stars


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    I'd just like to know how a company such as Elephant Home Insurance are unable to offer direct debit facility???? Don't have direct debit facility, which I hadn't realised until one of their reps called for my 'new' card details, which they have been debiting every month. When I said this was the first time I'd heard of this, rep hung up.

  • Guest 25th Mar 2008

    Reviewer rating: 0 stars


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    I have not re insured with Elephant Home Insurance and would never recommend them. Claims dept telephone line closes at around 5:30. they don't call back, and they call asking the same questions to report back to the underwriters, you may save some money every month going with them but it's not worth it. I may have called them over 20 times now, still getting no where

  • ianampleford Rank: Sergeant 30th Jul 2006

    Reviewer rating: 0.5 stars


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    Elephant Home Insurance don't provide the home insurance. In my case, they acted as brokers for ANOTHER broker called "Heath Lambert". The actual insurance was provided by Legal & General, who so far have been very helpful. This took two days to sort out while my ground floor was flooded with sewage.

    Go to an insurer who has proper 24/7 support.