Santander Home Insurance Reviews

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★★☆☆☆
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Santander Home Insurance

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Latest Reviews

★★★★★

“First class cover.”

Written on: 04/05/2017 by Pughbg1990 (1 review written)

Santander home insurance is first class ,i had to make a claim afew weeks ago on a house hold item ,was so impressed with the help i received on the phone ,i had the pay out with in 3 days and item replaced all with in 5 days.They deserve credit and i fully rate there cover.thank you… Read Full Review

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★☆☆☆☆

“Emergency cover”

Written on: 12/04/2017 by 62Bradford (1 review written)

The home emergency cover is misleading. STATES covers breakdown but does really cover breakdown. Almost all boikers are now combination boilers and are linked to work together and this policy has not considered that all. I do not have hot water or heating and they have refused to solve the issue. It does not cover replacement or repair to this system. Am very disappointed,the first time I had a problem and they cannot help. Could the writers of this policy see what the standards of the boikers… Read Full Review

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★★★★★

“santander claim review”

Written on: 01/03/2017 by Dempsey1971 (1 review written)

on the 14 feb my house was broken into the thieves smashed my front window to gain entry setting of the alarm they tried to steal my tv but luckely my neigbour heard the alarm and called the police the police arrived and arrested the thieves The same day i rang Santander Insurance they couldn't have been more helpful with in a day some one came and assessed the window which had to be replaced Igot quotes to replace the curtains and tracks Santander insurance received the quotes and they paid… Read Full Review

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★☆☆☆☆

“5X more expensive than most other home insurance”

Written on: 24/01/2017

Got santander home insurance as advised by the santander financial adviser when I got my mortgage over 9 years ago and never thought to compare it. My next year's premium was going to be £1447.27 for the year. This is up £200 from last year. I mentioned this is passing to my sister who nearly had had a fit. On checking 'go compare.com', most quotes where between £250 - £300. I contacted satander's customer service who stated they were unable to compete with any other company but could… Read Full Review

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★☆☆☆☆

“Do not value customers ”

Written on: 12/07/2016 by Jay41 (1 review written)

we have been with Santander for many years without a claim yet our yearly insurance as continued to increase. I have cancelled today as even the most expensive quotes I have had are at least £250 less . The advisor on the phone made no attempt to try and get cheaper quote and just said that is how it is. I suspect they increase year on year as many people take the easy option and do not shop around for alternatives… Read Full Review

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Thelevelhead2's Comment

Written on: 29/11/2016

Hi User.

Remember it's not all about getting the cheapest quote. It's about get the best cover for the best price.

Often you'll find companies offering low premiums but when you come to make a claim you'll find a high excess and a boat load of exclusions to the policy.

If you're going to shop around make sure you're aware in what you are buying.

Thanks - Level Head

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★☆☆☆☆

“ 24 hour 7 days a week emergency help line is a lie”

Written on: 12/06/2016 by munimunchkin (1 review written)

First point mentioned under benefits of my cover states "Emergency claims line - 24 hours a day, 7 days a week". I rang them and was told they are only a broker, they would have to pass me on to my underwriters, who should then get in touch with me in two or three days' time to confirm cover and take details of my claim!!! Useless in an emergency. All Santander is is a middleman that takes your money but doesn't acutally add value. I had NO DETAILS of my underwriters on my policy docs, just… Read Full Review

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★☆☆☆☆

“So rude -AVOID”

Written on: 16/02/2016 by ascholey (1 review written)

Avoid.... Received a call asking why my direct debit had been cancelled- tried to explain I had to vacate my property urgently. The lady accused me of not bothering to reply to an email which I had never received.I even said" why would I lie about receiving it? it would of been helpful in ending my contract" She then told me there was a cancellation fee, and said " don't expect we will ever get that off you", basically spoke to me like a piece of you know what. I tried to talk but again she… Read Full Review

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★☆☆☆☆

“Worst insurance ever! Avoid if not too late”

Written on: 09/02/2016 by Carver181 (1 review written)

They tell you one thing on a phone and assure you covered, but when i been robbed and tried to claim, suddenly appeared i had to declare basically everything what was more than £350 !!! On a front page it says in big letters you are covered up to £1500 for a single item but small print says, you have to declare all items valued more than £350 , and if you haven't-you not covered. But that's not what they say when you speak to them. I was assured i am coved and do not need to declare… Read Full Review

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★☆☆☆☆

“Worst insurance ever! Avoid if not too late”

Written on: 09/02/2016 by Carver181 (1 review written)

They tell you one thing on a phone and assure you covered, but when i been robbed and tried to claim, suddenly appeared i had to declare basically everything what was more than £350 !!! On a front page it says in big letters you are covered up to £1500 for a single item but small print says, you have to declare all items valued more than £350 , and if you haven't-you not covered. But that's not what they say when you speak to them. I was assured i am coved and do not need to declare… Read Full Review

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★☆☆☆☆

“Worse insuer ever!!!! Avoid if not too late!”

Written on: 09/02/2016 by BraedonFinnegan2 (1 review written)

If you dont read small script and declare basickly everything you have more than £350 you will get NOTHIING when you claim. I have been told on a phone i do not have to declare as i am insured up to £1500 single iteam, but when i had to claim after roberry, they said i had to declare all and denied they had this conversation at all! They liars and thiefs! Be careful and dont be fool by them… Read Full Review

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★☆☆☆☆

“STOP ! STOP! STOP!”

Written on: 02/01/2016 by Wentworthfq156 (1 review written)

Awful company, took 46 days for a workman to attend the property to fix a hole in the ceiling. STAY CLEAR !!!!… Read Full Review

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★☆☆☆☆

“Avoid Santander Insurance!”

Written on: 05/06/2015 by Schmitt408 (1 review written)

i have been with Santander insurance since January 2013 and had no problems until yesterday. In December 2014 we had a leak at the main stock-cock in our airing cupboard. I contacted Santander to inform them of this as i thought i may have to claim for the repairs on my home insurance, there was no claim though as after having a builder out to price the job we decided to pay for the work ourselves to avoid increases in our home insurance in the future. The bill was also lower than the excess… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 06/03/2015 by alisonprosser123 (1 review written)

had a roofer out as found a slate needed replacing,he told us our ridge tiles had moved and needed repairing,may i add he is a reputable builder,he prompted us to go to our insurer as it is wind damage,i hadn't thought to go to my insurer as i never claim.The next day my husband rang santander told them the problem upon which they said their underwriters would call us in 2-3 working days!! The next day the underwriters rang to say they were sending out surveyor to check the… Read Full Review

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★☆☆☆☆

“antagnistic,manipulative. Try to put words in your mouth”

Written on: 17/02/2015 by 292Heath (1 review written)

My 12 year-old son knocked of his Panasonic LCD tv in his bedroom,both myself and my wife weren't there. I was at work and she was in the front room so we didn't see what had happened. However santander being as professional and as quick to act with a paid service,same as we've had for the last12 year's decided to phone up on 3 different occasions and ask the same questions over and over. My wife said the man that phoned was very antagonistic. I thought she was just making u up until I had the… Read Full Review

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★★★★☆

“insurance claim for bathroom and kitchen.”

Written on: 11/02/2015 by nannysparkle (1 review written)

we put in a claim at the end of november as we had a leak from the bath which had dripped through the kitchen ceiling santander contacted Asprea our insurance assessor Adam Clowes handled the claim from start to finish in a very professional and friendly manner nothing was to much trouble. It was our first claim so hearing some horror stories we didnt know what to expect we are so pleased with the help we had thankyou to all concerned. … Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 19/12/2014 by a6313839 (1 review written)

I took out a home insurance policy with Santander thinking they were a reputable company. What follows is a load of poor management and shirking of responsibility. The customer service team aren't even allowed to discuss your claim with you so you can't actually make an official complaint. I phoned up stating that my 7ft tall 80 ft long garden wall had fallen down and devastated our garden. When I got through to the claims department they had an issue accessing my file due to a correspondence… Read Full Review

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★☆☆☆☆

“Insure yourself against Santander Insurance”

Written on: 04/07/2014 by GlamT (1 review written)

The worst experience in life is to have to deal with Santander insurance. And their cover is useless. We had home and car insurance with Santander for five years. Last September, we had a problem with the house covered by the policy, so I called them. They sent a surveyor from a company called Asprea, which I learned is not, to put it mildly, the most reputable business in the trade. His usual irrelevant excuses amounted to saying that ‘You should have seen the problem coming and should have… Read Full Review

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Radwaygreen's Response to GlamT's Review

Written on: 27/11/2014

you are merely repeating my experience of this Company. I to bank with Santander as well as my home insurance but not for much longer. Their "validation " sub contractors are only there to refute the claim. The telephone calls I had all started by giving warnings about fraudulent insurance claims but, in the interests of balance, it should also warn of the ineptitude of the service they off....possibly an even worse crime. Pathetic!

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★☆☆☆☆

“Cancel before you are cancelled”

Written on: 16/06/2014 by MayHayward (1 review written)

Were persuaded by Santander bank to choose their insurance when we got a mortgage several years ago. We paid our premium regularly, never received any claim until recently. Their approach, attitude and treatment of us has been appalling: rude, aggressive, disdainful and outright dishonest. They made a small offer, without even paying that and then informed us that they are cancelling the policy. We also discovered they had taken advantage of our trust to raise our premium over the years… Read Full Review

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★★☆☆☆

“123 Discount - don't believe it”

Written on: 12/06/2014

Santander offers 30% discount on home insurance policy to 123 Account holders. Don't believe it. Identical Santander policy is the same price or cheaper on any of the price comparison websites and you don't need to be a 123 customer. When I contacted Santander to query this I was told "yes, it happens all the time"… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID!!!!!!!!!”

Written on: 10/12/2013

We had to have repairs done to our roof as there was water coming in to our kitchen which damaged the tiling and the alcove where we kept our microwave etc.We expected a qualified surveyor to turn up but no ,what we got was some bloke in shiny shoes and a shirt and tie who once he had secured the excess of£150,proceeded to tell us what repairs he was not going to authorise.He completed the survey of the roof by standing on a stepladder(which we had to supply)and could not get away quick… Read Full Review

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