Churchill Home Insurance Reviews

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Latest Reviews

★☆☆☆☆

“Extremely dissatisfied customer”

Written on: 20/12/2016 by JackieDeSouza (1 review written)

Back in August of this year I moved house and cancelled my home contents insurance policy with Churchill. I also cancelled my direct debit. Days later I received a letter from Churchill stating that I still owed them £12.15 which I believe related to a cancellation fee. I rang Churchill with a view to reinstating the policy at my new address. My call was eventually answered but after being put on hold for approximately 25 minutes and not getting anywhere I eventually rang off. In all… Read Full Review

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★☆☆☆☆

“Awful home emergency experience!”

Written on: 06/12/2016 by pfWoods226 (1 review written)

Taken 4 hours to get through the EMERGENCY line to be told that I'm reporting too late in a day so some one will come the next day. Spend the day waiting at home only to be told engineer has attended but no one was at the property! No one rang the bell and no one has called me! Reported to complaints manager only to be told the same thing over and over again: the engineer has been and is not coming back! No apology whatsoever horrible responses to complaint. Over 24 hrs with leaking boiler no… Read Full Review

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★☆☆☆☆

“churchill why the price is so cheap”

Written on: 05/12/2016 by Littlelg225 (1 review written)

they don't pay out that's why its so cheap they could sell it for £1 and if they don't pay they still make money worst insurance company 2 tiles blew off my roof at 44 mph wind speed churchill said you are only covered if its a storm winds above 55 mph so beware when you think you are fully covered think again… Read Full Review

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★☆☆☆☆

“Lost Quote- poor IT ”

Written on: 04/12/2016 by MoniqueMeyer (1 review written)

I was about to take out house insurance with Churchill, being happy with the quote and it being a recommended provider by a "which" etc. I duly received an email with my quote and reference number & attempted to purchase. Had over 40 minutes of frustration trying to log on (" your log on details matched but account still locked"). Eventually got on - no quote to be found, just an out of date car quote . If this is a sample of service - then I am now going to another provider - anyone… Read Full Review

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★☆☆☆☆

“Don't use them. Absolutely awful when it comes to claiming”

Written on: 02/12/2016 by Montgomerydz59 (1 review written)

My daughter's mobile 'phone was stolen. Simple enough I thought. We had a crime number and the receipt. The excess on my Churchill home insurance policy is pretty high at £250 but I thought "oh well, I'll claim anyway". Churchill pass their claims off to a 3rd party called Direct Validation Services who are useless. Because it was an Apple iPhone bought directly from the Apple Store online the only way to block the device was to use the Apple software "Find My Phone" which allows you to wipe… Read Full Review

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★★★★★

“water leak ”

Written on: 17/11/2016 by 1975Quinlan (1 review written)

had water leak and had a fantastic response by churchill … Read Full Review

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★☆☆☆☆

“Churchill only takes money - no help whattsoever”

Written on: 16/09/2016 by Alessandrou384 (1 review written)

I provided video where driver admits own fault and that pay for damage of my car. Now it is four months Churchill done nothing to charge the 3rd party for the damage saying I have not enough evidence. Churchill is rubbish, they know only how charge you monthly but if something happen than don't care about you. It is useless insurance company. Avoid!!… Read Full Review

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★★☆☆☆

“Genuine Claim Refused by dishonest Churchill”

Written on: 14/09/2016 by Brielle1984 (1 review written)

Lodged a claim at the beginning of August for damage to our underground sewage tank. Checked policy and covers accidental damage to underground pipes & tanks providing services to & from the home. Specialist drainage assessor visited within a week or so and said the damage has been caused by ground movement and explain that it's the insurance company's job to put you back in a position before the damage occurred and he'd make his report and send it to Churchill. After a week I chased Churchill… Read Full Review

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★☆☆☆☆

“GO ELSEWHERE FOR INSURANCE”

Written on: 09/09/2016 by Kincaidwx63 (1 review written)

Been with churchill for a number of years,never claimed.But now l need to claim was passed from one place to another then told l could not claim.Flooded from flat above not my fault, told cannot even claim on their insurance as not their fault. Oh yes l say oh no… Read Full Review

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★★☆☆☆

“strange feedback request”

Written on: 15/03/2016 by cruiseman007 (2 reviews written)

After contacting churchill I'm asked for customer service feedback via text messages. When I send text I'm informed by mobile provider that the call will incur additional charges. Why has a Churchill set up a feedback service which is for their advantage but charges it's customers? I've tried to contact them before with this, but had no reply… Read Full Review

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★★★★★

“Great Price & Schedule”

Written on: 29/02/2016 by 1970Sharpe (1 review written)

Only just bought the policy, but it ticked all of my boxes, including 60 days unoccupancy, at roughly 50% of the price from other well known names. Obviously and claim will be the real test but so far so excellent… Read Full Review

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★★★★★

“Good so far”

Written on: 20/02/2016 by dcallaghan (2 reviews written)

Made a claim for childs ipad, which had a large glass of water knocked onto it, smashing the screen and filling with water. Claim was handled quickly and efficiently and a voucher was emailed in a week to purchase an exact replacement because it couldn't be repaired. They did seem a little surprised I accepted an exact replacement for some reason. Well, why wouldn't I? Based on my experience i have recommended to friends and family. … Read Full Review

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★☆☆☆☆

“First ever and genuine claim refused.”

Written on: 18/02/2016 by Marrianne2016 (1 review written)

I have never made a claim on any home insurance policy until a recent claim with Churchill Home Insurance was refused. My cottage one morning had water gushing down the sitting room walls in two places, It is a hi-spec and well maintained property, as it was an emergency i called in a plumber who could not identify the source of the problem, whether it was the boiler or a leak from the bathroom. He had to cut away a large part of the sitting room ceiling as i have a sealed wet room.The leak… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 29/12/2015 by avaelizabeth (1 review written)

Ridge tiles blew off in the really bad winds. Rang insurance they sent a man to assess the damage. They rang us to have a quote done ,emailed them the quote given the permission same day to have it done. All damage repaired within two weeks. Could not fault them … Read Full Review

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★☆☆☆☆

“content insurance refused ”

Written on: 26/11/2015 by honesthope (1 review written)

We have been with Churchill for a while with no claims. Got burgled last week- broke glass of the conservatory and got into the house. The burglars had tried to break the locks of two doors before breaking glass. When asked about payment for loss, was told the lock was not to specification in one of the door.They could not break the lock even though they tried and destroyed the door in the process and had ultimately broken the glass.. A bit like having health insurance and asking for payment… Read Full Review

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★☆☆☆☆

“Treated like a criminal ”

Written on: 24/10/2015 by 387Quinn (1 review written)

I accidently spilt paint on a lounge carpet. It took 6 weeks to get it replaced as I had to convince a fraud department that I had not done it on purpose. I will certainly not renew with Churchill again… Read Full Review

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★☆☆☆☆

“Worst customer service ever experienced”

Written on: 15/10/2015 by wkBurke280 (1 review written)

After having a small leak coming through the living room ceiling I called Churchill emergency. A few hours later the plumber arrived only to inform me that his company couldn't help as they wouldn't get paid for lifting floorboards to isolate leak! plumber 2 arrived 6 hours later saying same thing, however he cut through the ceiling instead and isolated the hot water pipe and said he would be back the next day with a joiner to lift floorboards and fix leak. waited all day no one arrived and… Read Full Review

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★☆☆☆☆

“Churchill Home Emergency Service”

Written on: 10/09/2015 by JaidynMacKinnon (1 review written)

Stay clear! You can wait up to 3 hours for somebody to pick up the phone, just for you to report an EMERGENCY. The service is shocking… Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 07/08/2015 by IrisGentry (1 review written)

Discovered the cover was quite expensive, and found it impossible to cancel the policy. Eventually ended up paying a cancellation fee and all the premiums for 12 months which cost me more than it would have just for a 12 month policy. Very disappointed and would never use them again. They just couldn't understand my request to cancel. Baffling… Read Full Review

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★☆☆☆☆

“3 years ago,roof Damage. Edinburgh Assessor came,NO...”

Written on: 12/06/2015 by 421McHugh (1 review written)

3 years ago,roof Damage. Edinburgh Assessor came,NO Ladder - Was he Qualified ? Said it was faulty Maintainance...Bollocks ! Roofers said storm had lifted slates up nails & Moved them. NO Claim ,, 2 Years ago fell knocked new Acer a Laptop off coffee table. Had £200 excess so offered laptop as New For Old policy a trashy laptop worth £ 234 , Not even near my Acer Spec..After much argument, told I would get top Spec unit ?. Never used it for long periods for 4 months, then charged it.. Battery… Read Full Review

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