Churchill Home Insurance Reviews

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Latest Reviews

★☆☆☆☆

“Will find any excuse not to pay you”

Written on: 02/12/2014 by RihannaGilliam335 (1 review written)

Tried to claim twice withis company and each time was told wasn't covered or there was a reason we couldn't be paid , have been with this company over 20 years , am now looking for another company for building and contents insurance , will not keep giving money to a company that is never there to help when you need them most. On informing the person on the phone would be leaving this company , the attitude was she couldn't care less… Read Full Review

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★☆☆☆☆

“With Churchill for a while, never had claim for 22...”

Written on: 28/11/2014 by Moaner333 (1 review written)

With Churchill for a while, never had claim for 22 years, but tripped on extension, fell & knocked my Acer of the coffee table knackering it.claimed On policy new for old and with a £200 excess they tried to FOB me off with a replacement junk laptop valued At £238 , trying to get an Acer like my old one again Fobbed Off with A Fujitsu lump of trash. As my wife was seriously ill I wasn't up to fighting them. So Beware. New For Old at Churchill insurance is a Load Of fibs. Also saying that… Read Full Review

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★★☆☆☆

“Oh how I wish I had read this review board before”

Written on: 21/09/2014 by LeviParsons293 (1 review written)

I wondered why my claim for flood damage is making me feel like I have to jump through hoops. Now after reading the comments here it seems I am not alone. I started the claim about 5 weeks ago and I still have no fridge, a borrowed bed and am having to make do and mend for a host of other items. It really is unnacceptable. The only glimmer of hope was that the company nominated by Churchill to come and take the damaged furniture away for repair/replacement came quite quickly. I was concerned… Read Full Review

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★☆☆☆☆

“No customer service for executors of a will - shocking!”

Written on: 05/09/2014 by noSandoval364 (1 review written)

You would think that a company that has insured a property for a number of years would continue to offer cover after the owner has deceased. Executors of wills have enough of a burden in dealing with all that is necessary after a loved has passed away, and whilst still grieving. They have displayed absolutely no customer service or loyalty. I certainly will never use them and strongly suggest that others shouldn't. Seems to me that if this is the level of customer service, they are not going to… Read Full Review

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★☆☆☆☆

“Churchill's name used in vain!”

Written on: 21/07/2014 by Hillka134 (1 review written)

In a recent thunder storm, my house was damaged by a nearby lightning bolt. The electrics blew and part of the circuit was knocked out. When I tried to use the Home Emergency Service as per my contract with Churchill's, I was sternly told this doesn't qualify as an emergency and my policy didn't cover lightning stokes. I then had to call out an electrician and had to pay £150.00 out of my pocket to get the job done. When I then tried to claim on my buildings insurance I was told of Mysterious… Read Full Review

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★☆☆☆☆

“roof tiles pointing”

Written on: 03/06/2014

I have just had chap out from churchills to look at why I am getting leaks in the passage and bathroom and he has told me that I am not covered on my insurance bear in mind it wasn't cheap as that it is wear and tear on the pointing so I cannot claim as there was no storms absolutely disgusted with them I have even took the extra home emergency cover out with them but not covered with that I thought insurance was to cover things like that but these days they try and get of everything I for one… Read Full Review

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★☆☆☆☆

“Getting out of paying a claim”

Written on: 24/04/2014 by hhChristie135 (1 review written)

In December I had identified a burst pipe under my floor in a cupboard under the stairs. Dealing with Churchill has been a nightmare from the start. Failing to answer calls (you can never get through to the claims number, but new policy calls get straight through. They have tried every trick in the book to avoid settling my claim - no information, lost information, changed there mind etc,etc. Thought it was resolved when I had a call with one guy, but after four weeks I am now told that his… Read Full Review

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★☆☆☆☆

“Ripped off old man”

Written on: 21/03/2014 by MinaOrtiz280 (1 review written)

My old dad has paid a very expensive policy with church ills for many years hasn't had a claim for around 12 years, recent storms lifted roof tiles and let in water , they said it was down to deterioration and said it wasn't covered , loss adjuster was smug and arrogant , he then frightened my dad by telling him that there was likely to be asbestos in the plasterboard and they would have to be tested if they did the repair having just told him they wouldn't be doing the repair he was just… Read Full Review

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★☆☆☆☆

“Customer Service Appalling”

Written on: 20/02/2014

Absolutely appalling customer service. They never ever answer the phone with regard to claims. I have tried for a week holding on for up to half an hour at a time. In the current climate this is extremely bad… Read Full Review

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★☆☆☆☆

“Never Answer The Phone”

Written on: 13/02/2014 by unhappyhomeowner1 (1 review written)

Trying to make a claim as have half my roof down due to storms. No one answers the phone...ever. Been on hold for days and cut off periodically and had to start again. Our house is 3 stories high so it's not going to be easy to fix ourselves but forced into it as all top floor bedrooms will be wrecked by rain if left. Churchill happy to take premiums but not so happy to pay out. Their facebook page is full of disgruntled customers. DO NOT USE… Read Full Review

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★☆☆☆☆

“Will be suing Churchill Insurance”

Written on: 20/01/2014 by pandlg (1 review written)

We have been trying to get them to carry out repairs to our roof after last months storms and despite agreeing in December to carry our the works they are now refusing to do so leaving us for the past 6 weeks with water pouring in through the roof. They sent an assessor out who appointed a contractor to do the repairs - the contractor recommended replacing our whole roof at a cost of 8K - at this point Churchill backtracked and offered us £1200 to "Get it done ourselves" stating they now… Read Full Review

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Philsue60's Response to pandlg's Review

Written on: 03/06/2014

hi I am in the same boat but not as tragic as yours they absolute useless

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★☆☆☆☆

“horrendous service”

Written on: 09/01/2014 by kim07 (1 review written)

Had to make claim after pipe burst under floor. From the offset service was poor, when calling Churchill claims minimum answer time was 40 mins sometimes took over hour and number not free 0845. Claim made in June and still not completed in January. Had to chase every day to get builders on site. Tried to get out of paying for items damaged. Painted kitchen with paint that wiped off if you wiped it - still not resolved I could go on and on with the poor service but think you should get the… Read Full Review

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★☆☆☆☆

“I want to shoot that bloody bulldog !”

Written on: 26/12/2013 by Dance2drop (1 review written)

Son and Daughter-in-law made a claim after the 1st storm and heavy rainfall at the end of October. Part of their ceiling collapsed with all the rainfall and that was right at the start of November 2013. Somebody came & inspected the damage, but guess what - no work has ever been carried out. Now with a storm the other day and another one due tonight (December 26th) things are not going to improve. They have to have a bucket at the top of the stairs permanently. This company is a total… Read Full Review

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★☆☆☆☆

“Poor service, fob-off response”

Written on: 21/10/2013 by PayUpoNo (1 review written)

Recently had my renewal notice. Price has increased by 50%. Checked comparison sites, and find Churchill quoting the price before the increase. So there is a 50% penalty for renewing, and you would be better off applying from scratch. Don't do that,though, if you think you will ever want to make a claim. My ceiling collapsed. An hour waiting on the phone, and then fobbed off with a complete refusal to settle. Not interested in the building or damaged contents. If you check their website… Read Full Review

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★☆☆☆☆

“Appalling Company”

Written on: 07/09/2013

I was broken into on the 21st July this year and Churchill have been appalling. I've had to phone them almost daily, I've had 2 assesors out and one made me sign a statement, I've been made to feel like I am a criminal. I've complained and they feel they've finalised my complaint even though my claim has not been settled. I've been told that the claims assessor is too busy to phone me. I am at the end of my tether with them, all I want is my possessions replaced and they are trying whatever… Read Full Review

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★☆☆☆☆

“Let Us Down”

Written on: 22/08/2013

Were very unhelpful when we attempted to make a claim on our household insurance - now owned by DIRECT LINE SO IMHO AVOID… Read Full Review

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★☆☆☆☆

“terrible customer service.”

Written on: 30/07/2013

My 93 year old mother's bungalow has subsidence.Eventually after 2 years it is being fixed, but with one problem after another. And 1 builder sorting it. My mother is having to stay with me, and so she has to climb stairs.I am awaiting operation for cancer, and they know all this, but there has been one problem after another. They just do not care. Just want your money. Their quote of 3 weeks is now over a month and nowhere near done. To top it all, she received a renewal which had on it that… Read Full Review

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★☆☆☆☆

“worst insurance ever ”

Written on: 16/05/2013 by sharonharvey (3 reviews written)

phone churchill why police was with us after beaning burgle they spoke to the police at the same time. next day no record. it was 3 weeks before a lost adjuster came out. it took 6 weeks from being of February with snow on the ground before the patio (glass only) window was repaired.(in this time know one came out to secure the property. this was only repaired because i demanded someone comes out as we was going away abroad for 2 weeks. they repaired it the day before we went. it has now been… Read Full Review

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★★☆☆☆

“Claim free loyal customers penalised ”

Written on: 19/04/2013

I've had home insurance with Churchills for 3 years without claim. Despite my loyalty plus having car insurance with them, my renewal schedule was more than double it was last year!! I went on the internet to compare prices and discovered to take out the same exact policy with Churchills but as a new customer it was almost £300 cheaper… Read Full Review

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★☆☆☆☆

“No reward for claim free, loyal customers.”

Written on: 13/04/2013

I have been with Churchill for years, yet every year my renewal comes through, it is more than the previous year. This is despite the fact that I have 9yrs claim free history! Why not reward people who do not make claims and drive up the renewal premiums for those that do? Greed, that's why… Read Full Review

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