Churchill Home Insurance Reviews

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★★☆☆☆
1.6 / 5
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Latest Reviews

★★☆☆☆

“strange feedback request”

Written on: 15/03/2016 by cruiseman007 (2 reviews written)

After contacting churchill I'm asked for customer service feedback via text messages. When I send text I'm informed by mobile provider that the call will incur additional charges. Why has a Churchill set up a feedback service which is for their advantage but charges it's customers? I've tried to contact them before with this, but had no reply… Read Full Review

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★★★★★

“Great Price & Schedule”

Written on: 29/02/2016 by 1970Sharpe (1 review written)

Only just bought the policy, but it ticked all of my boxes, including 60 days unoccupancy, at roughly 50% of the price from other well known names. Obviously and claim will be the real test but so far so excellent… Read Full Review

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★★★★★

“Good so far”

Written on: 20/02/2016 by dcallaghan (2 reviews written)

Made a claim for childs ipad, which had a large glass of water knocked onto it, smashing the screen and filling with water. Claim was handled quickly and efficiently and a voucher was emailed in a week to purchase an exact replacement because it couldn't be repaired. They did seem a little surprised I accepted an exact replacement for some reason. Well, why wouldn't I? Based on my experience i have recommended to friends and family. … Read Full Review

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★☆☆☆☆

“First ever and genuine claim refused.”

Written on: 18/02/2016 by Marrianne2016 (1 review written)

I have never made a claim on any home insurance policy until a recent claim with Churchill Home Insurance was refused. My cottage one morning had water gushing down the sitting room walls in two places, It is a hi-spec and well maintained property, as it was an emergency i called in a plumber who could not identify the source of the problem, whether it was the boiler or a leak from the bathroom. He had to cut away a large part of the sitting room ceiling as i have a sealed wet room.The leak… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 29/12/2015 by avaelizabeth (1 review written)

Ridge tiles blew off in the really bad winds. Rang insurance they sent a man to assess the damage. They rang us to have a quote done ,emailed them the quote given the permission same day to have it done. All damage repaired within two weeks. Could not fault them … Read Full Review

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★☆☆☆☆

“content insurance refused ”

Written on: 26/11/2015 by honesthope (1 review written)

We have been with Churchill for a while with no claims. Got burgled last week- broke glass of the conservatory and got into the house. The burglars had tried to break the locks of two doors before breaking glass. When asked about payment for loss, was told the lock was not to specification in one of the door.They could not break the lock even though they tried and destroyed the door in the process and had ultimately broken the glass.. A bit like having health insurance and asking for payment… Read Full Review

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★☆☆☆☆

“Treated like a criminal ”

Written on: 24/10/2015 by 387Quinn (1 review written)

I accidently spilt paint on a lounge carpet. It took 6 weeks to get it replaced as I had to convince a fraud department that I had not done it on purpose. I will certainly not renew with Churchill again… Read Full Review

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★☆☆☆☆

“Worst customer service ever experienced”

Written on: 15/10/2015 by wkBurke280 (1 review written)

After having a small leak coming through the living room ceiling I called Churchill emergency. A few hours later the plumber arrived only to inform me that his company couldn't help as they wouldn't get paid for lifting floorboards to isolate leak! plumber 2 arrived 6 hours later saying same thing, however he cut through the ceiling instead and isolated the hot water pipe and said he would be back the next day with a joiner to lift floorboards and fix leak. waited all day no one arrived and… Read Full Review

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★☆☆☆☆

“Churchill Home Emergency Service”

Written on: 10/09/2015 by JaidynMacKinnon (1 review written)

Stay clear! You can wait up to 3 hours for somebody to pick up the phone, just for you to report an EMERGENCY. The service is shocking… Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 07/08/2015 by IrisGentry (1 review written)

Discovered the cover was quite expensive, and found it impossible to cancel the policy. Eventually ended up paying a cancellation fee and all the premiums for 12 months which cost me more than it would have just for a 12 month policy. Very disappointed and would never use them again. They just couldn't understand my request to cancel. Baffling… Read Full Review

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★☆☆☆☆

“3 years ago,roof Damage. Edinburgh Assessor came,NO...”

Written on: 12/06/2015 by 421McHugh (1 review written)

3 years ago,roof Damage. Edinburgh Assessor came,NO Ladder - Was he Qualified ? Said it was faulty Maintainance...Bollocks ! Roofers said storm had lifted slates up nails & Moved them. NO Claim ,, 2 Years ago fell knocked new Acer a Laptop off coffee table. Had £200 excess so offered laptop as New For Old policy a trashy laptop worth £ 234 , Not even near my Acer Spec..After much argument, told I would get top Spec unit ?. Never used it for long periods for 4 months, then charged it.. Battery… Read Full Review

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★☆☆☆☆

“shower leak in the wall,84 year old mother”

Written on: 12/05/2015 by Chayan169 (1 review written)

As per title but lots of damage to hall ceiling and walls, bathroom floor (tiled) had lifted and wall tiles and pipework boxing saturated to point of no return. Work started seven weeks ago with a two week break re an asbestos in the ceiling check!!! God knows why as ceiling was not damaged. Mum has lost a holiday break and a friends visit due to the bathroom suite being in her spare bedroom and not wanting to give a key to strangers whilst away, the one man supplied by Churchill lives twenty… Read Full Review

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★☆☆☆☆

“Last year Churchill renewed my policy without my...”

Written on: 01/03/2015 by WallsRobert (12 reviews written)

Last year Churchill renewed my policy without my agreement while I was in hospital. I had insured elsewhere but then had to pay an administration fee to cancel. A year later they have sent me a renewal notice, obviously hoping I will forget that I have another policy. Not exactly the action of an honest organisation!… Read Full Review

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★☆☆☆☆

“Home and car insurance with Churchill never again..”

Written on: 08/01/2015 by GCN1950 (1 review written)

I recently had to move my mum into my home, she is 92. I have always arranged and paid her home insurance and given them my contact details I rang them and explained house sold mum needed care, it was insured until February, this was November.. I was asked for £15.90 Admin fee, I did say it's paid up until February but no I had to pay. I paid with my credit card. I then wrote saying I think Admin fee should be waived I have this week received a final demand letter, virtually threatening me if… Read Full Review

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★☆☆☆☆

“home insurance”

Written on: 29/12/2014 by langfields (1 review written)

It is only when you claim that you find out how good your insurance company is,we accidently broke our I pad and took it to a oval repair co. how said it could not be repaired.We have to reclaim this from them along with the charger !!! To churchills va Location co. for repair,we where asked to back up everthing and give an e-mail address.on a broken i_pad.disgraceful ¡!!!!… Read Full Review

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★☆☆☆☆

“Will find any excuse not to pay you”

Written on: 02/12/2014 by RihannaGilliam335 (1 review written)

Tried to claim twice withis company and each time was told wasn't covered or there was a reason we couldn't be paid , have been with this company over 20 years , am now looking for another company for building and contents insurance , will not keep giving money to a company that is never there to help when you need them most. On informing the person on the phone would be leaving this company , the attitude was she couldn't care less… Read Full Review

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★☆☆☆☆

“With Churchill for a while, never had claim for 22...”

Written on: 28/11/2014 by Moaner333 (1 review written)

With Churchill for a while, never had claim for 22 years, but tripped on extension, fell & knocked my Acer of the coffee table knackering it.claimed On policy new for old and with a £200 excess they tried to FOB me off with a replacement junk laptop valued At £238 , trying to get an Acer like my old one again Fobbed Off with A Fujitsu lump of trash. As my wife was seriously ill I wasn't up to fighting them. So Beware. New For Old at Churchill insurance is a Load Of fibs. Also saying that… Read Full Review

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★★☆☆☆

“Oh how I wish I had read this review board before”

Written on: 21/09/2014 by LeviParsons293 (1 review written)

I wondered why my claim for flood damage is making me feel like I have to jump through hoops. Now after reading the comments here it seems I am not alone. I started the claim about 5 weeks ago and I still have no fridge, a borrowed bed and am having to make do and mend for a host of other items. It really is unnacceptable. The only glimmer of hope was that the company nominated by Churchill to come and take the damaged furniture away for repair/replacement came quite quickly. I was concerned… Read Full Review

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★☆☆☆☆

“No customer service for executors of a will - shocking!”

Written on: 05/09/2014 by noSandoval364 (1 review written)

You would think that a company that has insured a property for a number of years would continue to offer cover after the owner has deceased. Executors of wills have enough of a burden in dealing with all that is necessary after a loved has passed away, and whilst still grieving. They have displayed absolutely no customer service or loyalty. I certainly will never use them and strongly suggest that others shouldn't. Seems to me that if this is the level of customer service, they are not going to… Read Full Review

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★☆☆☆☆

“Churchill's name used in vain!”

Written on: 21/07/2014 by Hillka134 (1 review written)

In a recent thunder storm, my house was damaged by a nearby lightning bolt. The electrics blew and part of the circuit was knocked out. When I tried to use the Home Emergency Service as per my contract with Churchill's, I was sternly told this doesn't qualify as an emergency and my policy didn't cover lightning stokes. I then had to call out an electrician and had to pay £150.00 out of my pocket to get the job done. When I then tried to claim on my buildings insurance I was told of Mysterious… Read Full Review

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