Written on: 13/02/2014 by unhappyhomeowner1 (1 review written)
Trying to make a claim as have half my roof down due to storms. No one answers the phone...ever. Been on hold for days and cut off periodically and had to start again. Our house is 3 stories high so it's not going to be easy to fix ourselves but forced into it as all top floor bedrooms will be wrecked by rain if left. Churchill happy to take premiums but not so happy to pay out. Their facebook page is full of disgruntled customers. DO NOT USE. (read more)
Written on: 20/01/2014 by pandlg (1 review written)
We have been trying to get them to carry out repairs to our roof after last months storms and despite agreeing in December to carry our the works they are now refusing to do so leaving us for the past 6 weeks with water pouring in through the roof. They sent an assessor out who appointed a contractor to do the repairs - the contractor recommended replacing our whole roof at a cost of 8K - at this point Churchill backtracked and offered us £1200 to "Get it done ourselves" stating they now... (read more)
Written on: 09/01/2014 by kim07 (1 review written)
Had to make claim after pipe burst under floor. From the offset service was poor, when calling Churchill claims minimum answer time was 40 mins sometimes took over hour and number not free 0845. Claim made in June and still not completed in January. Had to chase every day to get builders on site. Tried to get out of paying for items damaged. Painted kitchen with paint that wiped off if you wiped it - still not resolved I could go on and on with the poor service but think you should get... (read more)
Written on: 26/12/2013 by Dance2drop (1 review written)
Son and Daughter-in-law made a claim after the 1st storm and heavy rainfall at the end of October. Part of their ceiling collapsed with all the rainfall and that was right at the start of November 2013. Somebody came & inspected the damage, but guess what - no work has ever been carried out. Now with a storm the other day and another one due tonight (December 26th) things are not going to improve. They have to have a bucket at the top of the stairs permanently. This company is a... (read more)
Written on: 21/10/2013 by PayUpoNo (1 review written)
Recently had my renewal notice. Price has increased by 50%. Checked comparison sites, and find Churchill quoting the price before the increase. So there is a 50% penalty for renewing, and you would be better off applying from scratch. Don't do that,though, if you think you will ever want to make a claim. My ceiling collapsed. An hour waiting on the phone, and then fobbed off with a complete refusal to settle. Not interested in the building or damaged contents. If you check their... (read more)
Written on: 07/09/2013
I was broken into on the 21st July this year and Churchill have been appalling. I've had to phone them almost daily, I've had 2 assesors out and one made me sign a statement, I've been made to feel like I am a criminal. I've complained and they feel they've finalised my complaint even though my claim has not been settled. I've been told that the claims assessor is too busy to phone me. I am at the end of my tether with them, all I want is my possessions replaced and they are trying whatever... (read more)
Written on: 30/07/2013
My 93 year old mother's bungalow has subsidence.Eventually after 2 years it is being fixed, but with one problem after another. And 1 builder sorting it. My mother is having to stay with me, and so she has to climb stairs.I am awaiting operation for cancer, and they know all this, but there has been one problem after another. They just do not care. Just want your money. Their quote of 3 weeks is now over a month and nowhere near done. To top it all, she received a renewal which had on it... (read more)
Written on: 16/05/2013 by sharonharvey (3 reviews written)
phone churchill why police was with us after beaning burgle they spoke to the police at the same time. next day no record. it was 3 weeks before a lost adjuster came out. it took 6 weeks from being of February with snow on the ground before the patio (glass only) window was repaired.(in this time know one came out to secure the property. this was only repaired because i demanded someone comes out as we was going away abroad for 2 weeks. they repaired it the day before we went. it has now... (read more)
Written on: 19/04/2013
I've had home insurance with Churchills for 3 years without claim. Despite my loyalty plus having car insurance with them, my renewal schedule was more than double it was last year!! I went on the internet to compare prices and discovered to take out the same exact policy with Churchills but as a new customer it was almost £300 cheaper........ (read more)
Written on: 13/04/2013
I have been with Churchill for years, yet every year my renewal comes through, it is more than the previous year. This is despite the fact that I have 9yrs claim free history! Why not reward people who do not make claims and drive up the renewal premiums for those that do? Greed, that's why. (read more)
Written on: 06/02/2013 by jimsusan (1 review written)
My home insurance was due for renewal on 1/2/13. I took it out with a different company to Churchill as I had obtained a better quote. Lo and behold when I returned from holiday I find that Churchill have 'assumed' that I would be staying with them and put in place an automatic charge against my credit card. When I queried this with them and explained that at no time had I authorised an 'automatic renewal' they said that it was part of their 'on-line' system and that if I hadn't wanted this... (read more)
Written on: 03/01/2013 by SamMaund (1 review written)
I've just received Churchill's Home insurance renewal premium offer, with 6 years NCD, of £693.24. Entered exactly the same details as on the renewal notice into Money supermarket - Churchill's offer was £341.32. Phoned up Churchill, they offered £346.62. The adviser was unable to explain the 100% price difference but did say that this is why it's best to check yourself. Imagine if I was too elderly, frail or otherwise unable to check. Have decided not to renew with them...... (read more)
Written on: 26/08/2012 by manic_monkey (1 review written)
I was with Churchill for 2 years and made two claims, one for storm damage and one when I put a nail in a central heating pipe. Churchill covered me on both occasions and both claims settled hassle free. The only problem I had was that it takes a long time to get through to the call centre when making a claim. (read more)
Written on: 02/08/2012 by szonkie (1 review written)
Just called as our over is broken the front door glass fell out and the oven is faulty, we have 10 years no claims and was told we are not covered what a laugh. I then asked about our glass windows which the seals are burst due to the weather I guess and condensation is now inside them, again they cant do anything, so why am I PAYING them...we have paid over £3500 pounds in the duration and have never claimed a thing, cancelled immediately and found out the charged me to cancel, STAY AWAY... (read more)
Written on: 31/07/2012 by Crostonblue (1 review written)
I took out building and contents insurance with Churchill in November 2011, knowing that I live on a flood plain I was conscious of 2 questions on the Churchill online system, these were - 1. To the best of your knowledge has your property suffered from flooding in the last 10 years? 2. Is your home currently suffering from flooding or at risk of flooding? Q1 was easy as the last time the house was flooded was in 1987, Q2 was the one I wanted clarifying so before I continued the process I... (read more)
Written on: 28/06/2012
Today i have received a unsolicited letter from churchill with big letters "50% OFF until the 1st of July. Letter says insurance for your building and content on my post code just under £200! Great sounds like a good deal! Thought well i give them a call despite my busy schedule. After giving them all my details and answering all those "small print questions" she gave me a price of over £400?? hmmm same size of house same post code? How is that possible i ask... she says well the letter is... (read more)
Written on: 13/03/2012 by misty233 (1 review written)
Just to reinforce the message left by the previous reviewer. We've just had the weekend from hell with our drain which went from a little blockage to full scale root damage, collapsed drain and walls and pavements being dismantled. Churchill's reponse? Not covered, it's accidental damage. Now if the tree had fallen onto the drain, I could understand this. If you have bushese or trees near your drains - do not go near this company. (read more)
Written on: 12/01/2012
We contacted Churchill over Christmas as we had a blockage in the soakaway to our septic tank. We had a similar problem a number of years ago and it cost £2300 to fix as we had to have part of our soakaway fixed due to the tree root damage. This was all covered by our buildings insurance. When I spoke to Churchill they said that I wasn’t covered for this because I didn’t take out ‘accidental cover’ with them. How tree roots can be described as accidental I do not know. It is a force... (read more)
Written on: 20/12/2011 by chericbaker (11 reviews written)
We used to have all our insurance policies with Direct Line but despite almost never claiming they pushed us away with huge premium increases. Strangely Churchill (same ownership as DL) was the one we switched to for house & contents insurance. At the first renewal (no claims) Churchill wanted much more but got reasonable when I phoned. The second renewal (no claims again) was different - they asked for 65% more premium and when I phoned would not budge, and had no other explanation than... (read more)
Written on: 12/12/2011 by gilesjuk (3 reviews written)
I phoned up to cancel an auto-renewal as I had taken out cover with Direct Line (I swap between the two as they always bump up the renewal). A few weeks later the schedule turned up and I noticed the money had gone out of the bank. So I phoned up and told them to cancel it as I had already told them to cancel it. I've now been charged a cancellation fee for cancelling a policy I didn't want and told them I didn't want! So if you call up to cancel a renewal I would check and double check... (read more)
Written on: 13/10/2011 by SimonTaylor (1 review written)
Hello all i thought id share my CHURCHILL HOME CONTENTS INSURANCE experience with you! On 31st May 2011 i returned home from a weeks holiday to find out id been broken into, I called the police stright away and they arrived about 4 hours later (3.30am) The following day i rang my insurance (CHURCHILL)) to report this and ask for a claims form, I was told they dont send a claims form they do a telephone interview so i said id have to make a full list of missing items after the finger print... (read more)
Written on: 11/10/2011
This time last year, when it came for me to revew my home insurance I changed from Nat West to Churchill because Nat West hiked my premiums after 10 years of paying them lots of money without ever making a claim. One month later someone tried to kick in my front door that I had paid £2,5000 for a few months previously. That turned out to be money well spent as they did not get through the front door despite strenuous efforts. They did, however, damage the door to such an extent that it... (read more)
Written on: 11/05/2011
I have been 'covered' by Churchill for two years. Recently I noticed that the main soil drain for the house was blocked. This has happened before and it was root ingress penetrating old clay drains. My previous insurer took care of this problem but Churchill rejected the claim. Despite the fact that drainage is an essential part of my insurance and I was told said drains were covered when I took the policy out, Churchill will not cover this claim. I was lied to regarding what is covered... (read more)
Written on: 20/04/2011
RE: Nationwide (underwritten by Churchill) home and buildings cover
I'm in the process of a claim, that was started 6 months ago. It is still to be fully resolved!
My flat was damaged as results of the flat aboves central heating pipe being damaged by cowboy builders. The result, 2 ceilings coming down and the walls and floors damaged.
I was with Nationwide, who are underwritten by Churchill, since my claim is a recovery claim it is dealt by Churchill.
Firstly, customer service is... (read more)
Written on: 14/04/2011 by Mark905 (1 review written)
My first claim in about 12 years.
Fire damage to kitchen work top, to replace my current worktop if it's available in that style,
would not match the other sections that have faded.
Churchill said that they will only replace that one section not the other bits attached to it. So I have to have an odd section or pay for the rest myself.
My claim is for £659
Very poor service avoid them (read more)
Written on: 23/03/2011
I claimed for floorboard damage in early jan this year (2011). After two phone calls when I waited 25 mins then 15 mins I gave up phoning and said I would only use email. After around 6 emails which all give an automatic response I have had no normal response to any email whatsoever. I did get a voucher for vinyl replacement fairly quickly, but can't purchase vinyl until floorboards get repaired. Now heading to 3 months without response and am considering contacting sunday newspapers for... (read more)
Written on: 07/03/2011
Had a burst water pipe over the Christmas period. Took forever to get through to the Churchill claims dept.Had an initial inspection of the damage and then a visit from Crawfords Loss Adjusters. I was told by them it would be quicker for me to send in my own quotes for repairs. I sent these quotes in and have heard nothing since.Crawfords ignore all phonecalls and emails.
Nearly 3 months since initial claim and no conclusion reached,
Wish I had read these reviews before insuring with... (read more)
Written on: 07/03/2011
I have been a faithful customer with Churchill for nine years and never claimed until today. I have explained my situation to them and they will not help me with my request. In a world in which we live honesty isn't a common quality but I believe that is wrong and so was honest about what happened, that my daughter kicked front door and in turn damaged it. There reply was because it was a family member that I cannot claim insurance. Although being a faithful customer for nine years I believe... (read more)
Written on: 04/03/2011 by seachaplain (3 reviews written)
My wife fell and stood on out Sony laptop cracking the screen. We went to get it fixed for £75 but when we sent it off for repair the company said it was the laptop that had died. I refused their quote of £350 - rip off merchants. Decided to claim under Home Contents Insurance and they agreed to repair. Courier picked it up and it was returned fast - new screen only - nothing wrong with the motherboard!
Service form Churchill was great and will be renewing for another year tomorrow -... (read more)
Written on: 09/02/2011
We had a burst pipe a few days before Christmas under the upstairs landing which damaged the wood veneer and also brought down the kitchen ceiling below it. I sent lots of photos and quotes and they said to get the repairs done and if under £1000 they would pay out in 7 to 10 days. The quotes came in at £1035 so we got going with repairs, but it's been 9 weeks and now they say they wont cover the damaged pipe or the damaged wood veneer because we pulled the boards up ourselves! How else... (read more)
Written on: 27/01/2011
I had the misfortune to have 3 burst pipes whilst I was on holiday over Christmas 2010. The damage affected plastering, carpets and a 10mth old leather suite. Chuchill Insurance dealt with and paid out my claim in full, in 5 weeks. No quibbles at all. First class service throughout (read more)
Written on: 19/01/2011
Pathetic service, I would not use them again. I made a claim for a faulty sewage pump which on an initial call they immediately dismissed saying it was not covered, however I had forgotten I had emergency home cover by which time I had paid out myself to replace the pump, after that they just gave me the run-around, they wrote one letter to say there were looking into it and 2 months later I had heard nothing so phone again and waited 30 minutes to get a reply, was then given another number... (read more)
Written on: 08/01/2011
Never again, spoke to me like something stuck to the bottom of a shoe, and called me on 4 separate occasions to try and trip me up ! I have never been treated like this before or since, I got a new slogan for them "Oh No" (read more)
Written on: 27/12/2010 by kellys eye99 (1 review written)
I have recently had major home damage caused by a burst pipe in the loft. I was away in Tenerife,the heating on but locally the temperature dropped to -20c. I was able to contact Churchill by phone (quickly) and they promised to get an emergency company (Rainbow) out to my house( via the keyholder) within 4hrs. When I arrived home 24 hrs later the pipe had been repaired, wallpaper and carpets removed,dehumidifiers and fans installed. In addition they have checked the wall moisture level... (read more)
Written on: 17/12/2010
I cannot find the words to express the distress Churchill Insurance have caused to my elderly parents over the recent bad weather. A simple burst pipe has turned into a complete nightmare and because Churchill still haven't agreed repairs, has now totally ruined Christmas for them. The first estimate was rejected as being too expensive, the second, again too expensive,it goes on and on. Meanwhile, my parents are just expected to live in a cold, water damaged house, whilst they argue over... (read more)
Written on: 16/12/2010
In the autumn of 2010 I made a claim for a burst pipe in my bathroom, which caused damaged to the bathroom floor and entire kitchen ceiling. After the usual waiting in queues on the phone etc etc, Churchill were very obstructiv,they told me I was only covered for the damaged ceiling, not the damaged pipe,excuses excuses. I had to get quote after quote - none of which they approved and we were only talking £400 !! They apporved one quote over the phone, I had the work done and they refused... (read more)
Written on: 11/12/2010
After heavy snow for two weeks, the build up of ice bought 4 sections of gutter of my house. Churchill sent a claims assessor who told me that "as the guttering had fallen off the it could not have been fitted correctly" and they refused to pay for the repairs. After 10 years of using Churchill with no previous claim I could not believe their decision. Insurance with Churchill is not worth the paper it is written on. Avoid at all cost. (read more)
Written on: 01/11/2010
We had some tiles fall off our roof called out the assessor he said roof does not comply with building regulations so would not pay out.
checked building regulations our house was built before they came out so they agreed to pay. Then eventually they sent out a sub contractor 5 weeks later he said they couldnt match the roof tiles after numerous calls churchill without any explanation withdrew the offer!!
Written on: 14/10/2010
I had a patio window explode and having NEVER made a claim on a Buildings or Contents policy rang Churchill and told them what had happened.
This is when all my expectations of Insurance were blown to hell !
Get a quote from a Glazier - Did that, had him look at the damage and determine the cause - an impact of unknown origin.
Ordered a complete New setup as the glazier had said the frame was now buckled and replacement glass was not an option, did this knowing that however long the... (read more)
Written on: 09/09/2010 by wagglebottom (1 review written)
BEWARE I have been with churchill for 14 years I have 9 years protected no claims bonus BUT this means nothing my policy over the last 3 years was £140 - £202 but this year I got a renewel for £525 ( a massive 2.5 times last years premium) just because I made a claim ( which incidently was a nightmare they made us name every cd by name and artist OMG but ha we did it)so BEWARE the protected no claims is worth nothing. They are only interested in taking your money when you don't claim. I... (read more)
Written on: 17/07/2010
I waited 30 minutes on their call centre to tell them I was moving house and that I would be cancelling my buildings insurance with a months notice. The call centre geek did not document the call. Having missed a months payment [ in effect I had left the house my then] they used a threatening bailiff's letter to pressure me into paying up. In effect to avoid litigation I ended up paying for 2 months insurance even though I was not living at that address . Avoid at all costs ; nasty /... (read more)
Written on: 11/05/2010
Yes the quote was cheaper and we fell for it - we paid for it, in the lack of customer services. Go through the mulitple choice - press this for that and that for this. Then hey presto - you can listen to music. If I want to listen to music I'll put the radio on not pay through the nose on 0845 numbers!. You can get through quick enough if you want a quote or want to cancel - but not if you want to make a claim.
Never will I renew with Churchill. note - I only chose to give 1 star... (read more)
Written on: 15/03/2010 by Pete of Romford (4 reviews written)
This is a follow up to my review posted 30.1.10
In answer to my complaint about keeping my credit card details and taking a premium for unwanted insurance after I have told them to delete my details from their records, they now say that they are unable to delete them and that they are required by law to keep them. They really think that their customers are as thick as them. Can anyone tell me why they should not be prosecuted for theft, as they have taken monry from me unlawfully and with... (read more)
Written on: 08/02/2010 by susiepratt (1 review written)
I have made 2 claims with Churchill under my home insurance. The first time was after a burst pipe in one of the bedrooms came through the ceiling the ceiling came down onto the bolier and it stopped working. They were so obstructive i paid for all the damage myself and didnt bother carrying on with the claim. The second claim was for my freezer in the garage stopped working in the cold weather and all the contents had to be thrown away this claim is for less than 300.00 its so far 6 weeks,... (read more)
Written on: 30/01/2010 by Pete of Romford (4 reviews written)
I found Churchill on a comparison site in 2009 and insured my house and contents for a comparitively reasonable £147. In 2010 their renewal quote was an unreasonable £218.40, an increase of 48%, and this during a recession. I went on the comparison site again and found a better quote from Liverpool Victoria for £150.07.
I noticed that Churchill had retained my credit card details and intended to renew this policy automatically on 27.1.10. I wrote to them on 6.1.10 complaining and... (read more)
Written on: 22/11/2009
I made claim for water leak, my premium triple , it is due by the end of the month, can I leave Churchill before the claim settled ? Can they refuse payment for leaving them ? (read more)
Written on: 23/09/2009
The dog is keen to say yes to your premiums but try making a claim with Churchill Home Insurance.
I had my kitchen ceiling damaged by the water pipe between the cistern and toilet parting company. When I submitted the estimate for repair they said it was too expensive, must have ESP as there had been no inspection of the damage. They don't return calls, my claim advisor was rarely available but didn't return my calls as promised by whoever I spoke to.
I think when making a decision about... (read more)
As rated by real users
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Written by brooks2714