Prudential Home Insurance Reviews

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2 stars
Average rating for this product is: 2 out of 5

From 2 ratings and 7 reviews

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Average Ratings for Prudential Home Insurance

  • Customer Service2.6 stars
  • Value for Money2.3 stars
  • Reviewer Ratings2.3 stars
  • Overall Rating2 stars

7 Reviews For Prudential Home Insurance

  • greenlandlucy 24th Jul 2009

    Reviewer rating: 1 stars


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    After being with the pru for 15 years and never missing a payment my grandson breaks my tv which i just payed £650 for, i arrive to make my first claim, i am treated like a criminal from the start, 7 weeks in i still have not been payed out, they have sent out 2 engineers to look at the tv and now they are trying to wriggle out of paying! To add insult to injury they have just sent my annual bill of £450 (3 bed terrace!) DO NOT INSURE WITH THEM, A DISGUST TO THE INSURANCE INDUSTRY

  • JonathanS 11th Aug 2008

    Reviewer rating: 0 stars


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    When our house burnt down, firstly the Pru told us we were not insured with them and for two hours they kept up the denial before 'finding' us on the 'old' system (we had moved in and taken the insurance only a month earlier).
    The builder said he could rebuild in 5-8 weeks. The Pru told has that we would be back in within 12 months. I told them my husband was dying and needed stability and speed with the house. They promised 12 weeks. A staggering 22 months later we moved back in. The alternati ...

  • badgerboy Rank: Sergeant 20th Apr 2007

    Reviewer rating: 4.5 stars


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    I have been with Prudential Home Insurance for many years, and I definitely would not change to another provider. They may not be the cheapest, but we have been very pleased with how they have dealt with our claims in the past.

  • mikeywills 29th Jan 2007

    Reviewer rating: 4.5 stars


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    This company is underwritten by Churchill insurance, and they have been very professional in the seven times I have re-insured with them. Over this time I have had to claim twice, and both times Prudential home insurance organised everything. They organised the survey within a couple of days, and the labour soon after. I didn't have to go and get quotes from local people, which takes the hassle out of things. I am very fussy and in the building trade, and the workers that have come to my house w ...

  • Gail Massey 24th Aug 2006

    Reviewer rating: 0.5 stars


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    I wanted to add a personal item onto my Prudential Home Insurance policy and was told I would be charged £15 for altering it - I agreed. I put the phone down and after a minutes thought, I phoned them straight back to say I'd changed my mind and did not want to add anything on as I thought it was a bit expensive. I was told I would be charged ANOTHER £15 for altering my policy again. - DISGUSTING practice - what happened to the 14 day cooling period? No wonder the Pru has so much ...

  • catherina davies Rank: Corporal 12th Apr 2006

    Reviewer rating: 1 stars


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    I have been a customer of Prudential Home insurance for years and I have never claimed until now. I think the way my claim has been handled is terrible. I am chasing them up constantly. I've been without a TV for over two weeks now, and with the bank holiday approaching, we will be going into the third week and on to the fourth. I am constantly being told different stories as to why we are still waiting. When I am eventually paid I will be changing insurance companies.

    Very bad customer care ...

  • angelosanzone Rank: Corporal 29th Jan 2006

    Reviewer rating: 4.5 stars


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    I have been with Prudential Home Insurance over 10 years, and I would not change, even for anything cheaper, because of the service and the speed that claims are settled. They came to the rescue when Insure And Go let me down big time.

    I have had a total of three claims; two through water damage because of holes developing in radiators, and the most recent was through a travel loss. When an airline lost my luggage, and the travel insurers Insure And Go became extremely difficult, a colleague ...