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| Customer Service | 5.8/10  |
|---|---|
| Value for Money | 5/10 |
| Reviewer Rating | 5/10 |
| Overall Rating | 4.7/10  |
Full review by
JonathanS
on 11th Aug 2008
User Rating : 0
Respect :
0
Good Points: Absolutely none
Bad Points: Everything
General comments: When our house burnt down, firstly the Pru told us we were not insured with them and for two hours they kept up the denial before 'finding' us on the 'old' system (we had moved in and taken the insurance only a month earlier).
The builder said he could rebuild in 5-8 weeks. The Pru told has that we would be back in within 12 months. I told them my husband was dying and needed stability and speed with the house. They promised 12 weeks. A staggering 22 months later we moved back in. The alternative accomodation was a 2 bed flat we accepted because they promised speed. My fourth baby was born there, my husband had chemo and was in bed in the stuffy flat for 6 months. I could not work because I work from hom and the flat was too tiny (my little ones had to sleep in the dining room for almost 2 years) Did the Pru care? Not a hoot. My husband died and still the claim was not closed. There was outstanding money owing - but oh I couldn't have it without them seeing his death certificate even though it was a joint policy. Did I insure again with them? Yes, over and over and had to pay huge premiums because the claim was ongoing and I could see what would happen if I went somewhere else mid claim. I did a subject data access request and most of the documentation was missing so that's become a complaint to the Info commissioner. The matter is now with the Ombudsman. Never, ever, insure with the Pru is what i would recommend. It costs them nothing to be nice on the phone, but you wait if your house burns down, it could be a different story.
JonathanS's review and ratings | 297 words
Review by
badgerboy
on 20th Apr 2007
User Rating : 9
Respect :
0
I have been with Prudential Home Insurance for many years, and I definitely would not change to another provider. They may not be the cheapest, but we have been very pleased with how they have dealt with our claims in the past.
badgerboy's full review | 51 words
Review by
mikeywills
on 29th Jan 2007
User Rating : 9
Respect :
0
This company is underwritten by Churchill insurance, and they have been very professional in the seven times I have re-insured with them. Over this time I have had to claim twice, and both times Prudential home insurance organised everything. They organised the survey within a couple of days, and the labour soon after. I didn't have to go and get quotes from local people, which takes the hassle out of things. I am very fussy and in the building trade, and the workers that have come to my house w ...
mikeywills's full review | 204 words
Review by
Gail Massey
on 24th Aug 2006
User Rating : 1
Respect :
0
I wanted to add a personal item onto my Prudential Home Insurance policy and was told I would be charged £15 for altering it - I agreed. I put the phone down and after a minutes thought, I phoned them straight back to say I'd changed my mind and did not want to add anything on as I thought it was a bit expensive. I was told I would be charged ANOTHER £15 for altering my policy again. - DISGUSTING practice - what happened to the 14 day cooling period? No wonder the Pru has so much ...
Gail Massey's full review | 133 words
Review by
catherina davies
on 12th Apr 2006
User Rating : 2
Respect :
+1
I have been a customer of Prudential Home insurance for years and I have never claimed until now. I think the way my claim has been handled is terrible. I am chasing them up constantly. I've been without a TV for over two weeks now, and with the bank holiday approaching, we will be going into the third week and on to the fourth. I am constantly being told different stories as to why we are still waiting. When I am eventually paid I will be changing insurance companies.
Very bad customer care ...
catherina davies's full review | 105 words
Review by
angelosanzone
on 29th Jan 2006
User Rating : 9
Respect :
0
I have been with Prudential Home Insurance over 10 years, and I would not change, even for anything cheaper, because of the service and the speed that claims are settled. They came to the rescue when Insure And Go let me down big time.
I have had a total of three claims; two through water damage because of holes developing in radiators, and the most recent was through a travel loss. When an airline lost my luggage, and the travel insurers Insure And Go became extremely difficult, a colleague ...
angelosanzone's full review | 180 words
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