Zurich Home Insurance Reviews
Latest Reviews
★☆☆☆☆
“WORST POLICIES AND SERVICE KNOWN TO MAN OR WOMAN”
Written on: 23/04/2013 by lachristoff
My mother has had home buildings insurance with Zurich for several decades now and never once claimed against her policy in all these years. Recently her toilet and drains were blocked and we contacted them on their so called 24 Hour Emergency Helpline to be told that we need to phone between the hours of 8 til 6 ??? (funny i thought 24 hours meant a whole day that you could contact them). We found employees rude and arrogant and very un helpfull. My mother has lined Zurichs pockets for... (read more)
★☆☆☆☆
“ Disgraceful treatment of my bereaved mother!”
Written on: 03/04/2013 by DawnEvans (1 review written)
My step dad died on 16th February, we rang Zurich 2 days later to advise them. We then wrote to them with a copy of his death certificate to let them know. He was paying by direct debit over a 12 monthly period. My mother has received no response to her letter only letters still addressed to my dead step father demanding a new direct debit mandate. We then complained to Zurichs complaints department, which was only 5 weeks after his death. My mother received another 'chase' letter today... (read more)
★☆☆☆☆
“shocking service!! Never pay out!”
Written on: 13/02/2013
Shocking service! Zurich too a month to process my claim and then they rejected it! (read more)
★☆☆☆☆
“disgraceful treatment”
Written on: 24/10/2012 by craftygirlcarol (1 review written)
My claim has been going on since July 2012. We had a mains leak in the kitchen which had been so bad it had travelled into the adjoining property. We stated that this was an extreme siutation they send out an operative who never took moisture measurements..took 3 photos and offered us £1,400. The outcome is we have had our kitchen removed and dryers installed its like leaving in an airport. We have no cooking facilities and are washing up in the bathroom next to a toilet basin. We... (read more)
★★★★★
“Zurich for peace of mind.”
Written on: 23/10/2012 by gkistasami
I lodged a claim for storm water damage to rear wall in basement garage on Wednesday 17/10/2012 and Zurich, South Africa paid out in full on 23/10/2012. I was surprised with Zurich's level of service and the speed with their claims process. I would definately encourage others to condsider Zurich Insurance in South Africa. (read more)
★☆☆☆☆
“Bad Company ”
Written on: 16/10/2012
Zurich are a disgusting company and when I complained to their complaints team they eventually stated they were taking no further action over issues I raised with them. They take the money and are not the cheapest insurer around. I don't believe Zurich is good value for money and would not recommend to anyone. (read more)
★☆☆☆☆
“Made to feel like the criminal ”
Written on: 10/10/2012 by Mariaandneil
almost four months ago I returned home from a holiday to find that most of my family's items had been taken as a result of a break in. All Zurich have done is delayed any resolution after continued promises to resolve my claim. It has been almost two weeks since my claim went to the under writters and a week since a promised call back. The last call I made the agent in the under writters department advised my that an investigation was taking place due to the amount of the claim and after... (read more)
★☆☆☆☆
“Expensive and poor policy”
Written on: 19/09/2012
The price of the policy went up a lot more than inflation until I could save £500 by switching to a similar policy. I had been with them 20 years The one time I claimed for an item in recent years I felt they were suspicious of me. Their legal expenses policy is useless as they always find a reason for not allowing it. However, when I got council's opinion following personal injury that I had a case, they were forced into assisting me, but allowed the defendant to build up unreasonable... (read more)
★☆☆☆☆
“Professional money sum artist.”
Written on: 15/08/2012 by kkhalique
Recently claims for liquid damage on my laptops unsuccessful due tot eh question explanation considering I got a report from Apple. Really don't want to go into details but DO NOT GO WITH THEM! Cancelled by policy going elsewhere. (read more)
★☆☆☆☆
“DO NOT use this company. Rude and uncaring employees...”
Written on: 19/07/2012
DO NOT use this company. Rude and uncaring employees who drag their heels on everything possible. It has taken over a month to sort a claim out, oh hold on it is still not completed. No communication apart from when it is time to pay your excess on your claim. Find another insurance company. These guys are a waste of time. (read more)
See next 10 reviews
Showing 1 - 10 of 37 Reviews
★☆☆☆☆
“this is a rubish company beware ”
Written on: 06/07/2012
i rang them a month a go for small claim for water pipe leak, #they appointed independent company to validate my claim #they rude never call me to make arrangement #my contact details from zurich to this company was incorrect # after a month they said their surveyor will visit my property 8 days after(over a month) because he will be in my area so they don't specially if they in area!!! # if you pipe leaks you need to fix first and pay for that # £250 access last thing you want is this... (read more)
★☆☆☆☆
“Conned by Zurich?”
Written on: 29/05/2012
I had a leak from my shower in my en-suite and this caused damage to the wooden joists. I removed the shower and lifted the floor myself and got an independant surveyor out who told me I could claim on my insurance. However because I did not report it to them at once and before I removed the shower unit they have refused to pay out! It was not for a lot of money and it certainly does appear to be covered by the insurance. From beginning to end they were unhelpful and poor communication. I... (read more)
★☆☆☆☆
“Subsidence or collapsed drain- a thirteen year nightmare”
Written on: 06/03/2012
My bank sold me Zurich buildings insurance. In 1999 I made a claim for what seemed to be subsidence causing the garage to separate from the main house. Their Loss Assessor didn't identify the subsidence yet in 2003 this cost us the house sale because investigations made by the prospective purchaser found the subsidence that I had claimed for in 1999 and Zurich -on the say-so of their Loss Assessor - rejected.Zurich appointed another Loss Assessor and remedial work started in June... (read more)
Guest's Comment
Written on: 20/04/2012
I had subsidence claim 12 years ago and it has been rectified at that time, but now I dont have a building insurance, which insurance companys accept this type of insurance, please adivce
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★☆☆☆☆
“very dissappointed”
Written on: 23/02/2012
I had a leak in my roof and phoned to claim from my insurance to have it fixed as i did not have a builder at the time they sent out their own builder to fix it when they left i was told it was fixed and then when it rained it poured into my propety i phoned back the insurance and they assured me it was only condensation but they sent someone out to have a look they then changed their mind and said it was wear and tear and it was my responsabilty they also said i was told by their builder ... (read more)
★☆☆☆☆
“Amoral Shysters!”
Written on: 26/01/2012
Lost home to Arson December 2009, made claim for total loss £104k, investigated by Zurich's in house Nazis for 2 years, thought they were trying to find the persons who had set the fire, but no, they were trying to prove it was me!! -Claim was rejected for mis representation-claim went to FOS for adjudication, adjudicator made a ill-conceived decision which was over-turned by an Ombudsman. Ombudsman could not make a 'Final decision' on my case because of 'Serious Allegations' made by... (read more)
★☆☆☆☆
“The only insurance company in my road who would not pay”
Written on: 07/10/2011 by helairmike (10 reviews written)
In my road in Wokingham we had a problem with the drains where they had failed . There were several houses affected. My insurance company was the only company that refused to pay out . It cost me personally £10,000 so beware of Zurich (read more)
★☆☆☆☆
“if you have insurance with zurich CANCEL!!”
Written on: 09/08/2011
they will not pay you out, if you have insurance with this company you would be better to just cancel. i have never made a claim against them before but when my house was broken into my claim was declined. the excuse was that the police did not take a list of things taken in the first 20 minutes when they arrived. this was impossible for me to do as when i spoke to the forenzics they asked me not to walk around my home so as i would not contaminate evience. this was a lame excuse! my child... (read more)
★☆☆☆☆
“Two months after our conservatory was flooded, we are...”
Written on: 17/03/2011
Two months after our conservatory was flooded, we are making phone calls daily to Zurich and get nowhere. We thought insurance cover was for peace of mind - but no! When this is all over with them, we will definitely find another insurer.
Like others, we pay a lot of money each month and have done for years and expected a much better service.
I would put no stars if it were possible.
(read more)
★☆☆☆☆
“I have been with Zurich for many years and boy have...”
Written on: 01/03/2011
I have been with Zurich for many years and boy have they fallen from grace. Robotic call centres who all run from a script and do not want to deal with your claim. Will be looking elsewhere after poor and unhelpful service, why should you bother with sloppy service when there are others on the market!
Had to give 1 star I could not score any lower.
(read more)
★☆☆☆☆
“We have been fighting for 2 yrs to get a claim on our...”
Written on: 02/02/2011
We have been fighting for 2 yrs to get a claim on our house protection for building faults policy. Two surveys have stated the bricks are faulty and now we have to issue proceedings in the county court via our solicitor. The bricks on walls a chimneys are crumbling and falling off and cracking to the core. The driveway has buckled and needs relaying Zurich have paid up for two identical driveway claims to same house as ours but still refuse our claim. NHBC and National lab for materials have... (read more)
See next 10 reviews
Showing 11 - 20 of 37 Reviews
★☆☆☆☆
“Zurich have repeatedly asked for the same information...”
Written on: 16/11/2010
Zurich have repeatedly asked for the same information already sent to them. They seem to have lost two letters with various documents attached suggesting these have been forwarded to the wrong department. Don't they communicate? It takes way too long to get to speak with an agent due to menus and staff being too busy. By their own admission, email is not dealt with for 10 days, not even an automated response. Today I spent 46 minutes on the telephone, being on hold and waiting for different... (read more)
Elaine Haywood's Comment
Written on: 19/12/2010
I found this review very helpful because... It confirms to me that Zurich Insurance is still the same hopeless, greedy, incompetant and dishonourable company it was in 2006 when I had my accident. They have learned nothing from their management failures in the last 4 years and obviously never will. My full story, which continues today, is available on elainesbrokenankle.blogspot.com. Unfortunately, I feel there will be many more victims of this dreadful company before the authorities do anything about them!
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★☆☆☆☆
“this company use to be a very good but has gone right...”
Written on: 18/08/2010
this company use to be a very good but has gone right to the bottom of the heap, the problem is they outsource all there claims now, this means a 3rd party is involved so when you make a claim it is past on and you are expected to chase the 3rd party, if you pay Zurich you expect them to manage your claim. this is fact as I have just had a long discussion with them regarding my claim and it was pointed out to me that as my claim was past to a 3rd party I should now be dealing with them! on... (read more)
★☆☆☆☆
“Frost had damaged the roofline pointing and at roughly...”
Written on: 11/07/2010
Frost had damaged the roofline pointing and at roughly the same time it had begun to fall out from different places in large lumps. I had had new sofits and fascias and a new roofline 6 years ago so I knew it was not poor maintenance. The fact that the mortar had begun to fall out in different places at the same time was also a sign that an 'event' rather than wear and tear had caused it. Zurich sent round a firm called BRIO to inspect it who eventually rejected the claim - although it was... (read more)
★☆☆☆☆
“I have been paying Zurich for some years and have...”
Written on: 29/05/2010
I have been paying Zurich for some years and have never had to make a claim until recently.
After some water damage ruined 3/4 of a laminate floor in the kitchen running right through to the hallway
1 After 3 weeks i rang to find out what was going on with the caim, to be lied to-someone had tried ringing-no they hadnt I have caller display and the only number not recognised was an out of area that wouldnt be them they said as despite them being off shore the number always displayed. If it...
(read more)
★☆☆☆☆
“This review is being posted as a warning as I believe...”
Written on: 07/03/2010 by Elaine Haywood (4 reviews written)
This review is being posted as a warning as I believe Zurich Insurance should be avoided at all costs. My experience of them is through a home and contents insurance policy but I feel their general level of customer service, care and consideration would be the same throughout the company. I personally, would never do business with them again! I try to do business with companies that I think are efficient, ethical and honourable and my experience with Zurich has shown me they are anything... (read more)
Brooklyn123's Response to Elaine Haywood's Review
Written on: 11/05/2010
I found this review very helpful because...this is exactly what I was about to say about Zurich Home Insurance. Never, ever, EVER think about insuring your property with this wretched company.
<br/>A small flood in the upstairs bathroom in July '09, caused by a lose bath outlet pipe, was turned into a major drama. I received NOTHING towards the cost of the repairs and re-decoration of the kitchen ceiling and walls, which were damaged by the escaping water.
<br/>Zurich have delegated responsibilty for claims to call centres in India, and ROK Builders, who wanted to make as much money as possible from the job, carrying out totally uneccessary work. I have never made a claim before, and regret that I had paid for 9 years insurance cover.
<br/>Letter sent to the Managing Director, who couldn't be bothered to reply.
<br/>Beware!!!!
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★★★★☆
“I recently claimed for a damaged garage door when it...”
Written on: 03/03/2010
I recently claimed for a damaged garage door when it was damaged by a car sliding on snow. They sorted out the claim with no hassle. Assigned a repair company who surveyed the damage, collected the excess and replaced the door in a very professional manner. The only minor hic-up in the process was slow follow-up after I submitted a claim on line. However, when I phoned customer services they progressed the claim immediately. I would certainly use them again. They were also the cheapest... (read more)
Elaine Haywood's Comment
Written on: 07/03/2010
I found this review very helpful because...I was pleased to read that at least somebody has received good service from Zurich! Unfortunately, far too many of us have had an opposite experience. Zurich can manage to sort out relatively simple claims but as soon as they become more complex they go to pieces. Please read my blog elainesbrokenankle.blogspot.com to see what can really go wrong and how badly Zurich can behave in my opinion.
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★☆☆☆☆
“Zurich Insurance PLC - Home & Contents Insurance. I...”
Written on: 05/01/2010 by Elaine Haywood (4 reviews written)
Zurich Insurance PLC - Home & Contents Insurance. I would like to award Zurich Insurance NO STARS please as they are truely appalling. Warning Zurich Insurance can seriously damage your health!
Zurich refuses to take any responsibility for its sub contractors. 2005 we had an external water leak, we were covered Zurich send Homeserve who left driveway in total mess - fast forward to September 2006 driveway in dreadful state, hole has appeared I fall down it, brake ankle in 5 places, 7 hours...
(read more)
★★★★★
“Just what I wantd in a company - quick decision,...”
Written on: 13/12/2009
Just what I wantd in a company - quick decision, reliable workmen and good quality work. No quibbling over the quotes. Maybe a little more expensive than others but you get what you pay for. Wont be changing my insurer anytime soon (read more)
Elaine Haywood's Comment
Written on: 07/02/2010
This review highlights the problems with Zurich. They are OK when things are straight forward but are both unwilling and incapable of sorting problems out when they arise. They hide behind sub contractors and refuse to take any responsibility for either their own or their sub contractors' actions. In our case they sent Homeserve who were both unlisenced and incompetent and left us in a mess. They treated my seriously ill husband with contempt - refusing to answer his questions etc. We had been customers of Zurich for many years and until 2005 had found them to be a good firm to deal with but our problems highlighted Zurich's true nature as a money grabbing overpriced irresponsible mob! I for one would never trust them with either any type of insurance of any financial matters.
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★★★★★
“In October 2008 I was watching television and had a...”
Written on: 01/12/2009
In October 2008 I was watching television and had a bottle of red wine on the coffee table together with glass. I reached for the remote control which was also on the coffee table and, in so doing, I accidently knocked over the bottle of wine. The carpet was badly affected inspite of my trying to clean it. I contacted my brokers who organised a local firm of carpet cleaners who did their best to remove the stain. Unfortunately, their efforts did not succeed and a report was given to... (read more)
★★★★★
“My son lost some of his personal items and I was...”
Written on: 01/12/2009 by rossaaron (1 review written)
My son lost some of his personal items and I was thrilled with the way the claim was handled. The whole thing was settled within about 10 days and all of the items were replaced with new ones. I'm not sure Zurich are the cheapest but you get what you pay for and they were really good (read more)
See next 10 reviews
Showing 21 - 30 of 37 Reviews
★☆☆☆☆
“I had been with then over 15 years. I only found out...”
Written on: 01/11/2009
I had been with then over 15 years. I only found out how bad they were when I went to made a claim for a water leak. The assessor was rude and arrogant and treated me like some silly girl. His answer to fo fill it with foam - what a bodge. I tried many many times to make myself understood at the non-uk call centre. It was terribly stressfull. You'd have though I wanted the bathroom rebuilt, the claim as only £500. Everyone I spoke to was very unhelpful and just gave parrot fashion remarks.... (read more)
Elaine Haywood's Comment
Written on: 20/02/2010
If you have found Zurich's service to be bad trying making a formal complaint. My husband and I are currently doing so. You first have to use Zurich's complaints procedure,(www.zurich.co.uk.) which we have found to be poor then when you are either insulted by their actions, as we were, or still unhappy with them, as we were, you can then try the financial ombudsman (www.financial.ombudsman.org.uk.) You can do a lot of the paperwork on line and it does not cost you any money. The financial ombudsman oversees all aspects of the insurance industry not just financial.
<br/>the results of our fight for justice against zurich or on my blog. elainesbrokenankle.blogspot.com
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★★★★★
“I accidental washed my husband's mobile phone and they...”
Written on: 22/10/2009
I accidental washed my husband's mobile phone and they replaced without any hassle at all. The previous year, our oven extractor unit fell off the wall and smash the glass of my expensive electric halogen oven. I rang them explained and within a few hours I had a call from an electrical supplier, we agreed on the model that was a replacement of my oven and I received it a couple of days later. They have always been friendly, easy to deal with and, importantly, pay out without any problems. (read more)
Terrib's Comment
Written on: 13/04/2010
I found this review very helpful because...This review has helped me to pay the extra cost of being covered with Zurich. I want one phone number to help me if I ever find that I need call for a claim or in an emergency.
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★☆☆☆☆
“Zurich Home Insurance is quite expensive and they...”
Written on: 01/07/2009
Zurich Home Insurance is quite expensive and they don't cover what they say they would - my handbag was stolen but they won't cover that as it is clothing! (read more)
★★★★☆
“Whilst the premium is not the cheapest it shows in...”
Written on: 13/02/2008 by shawzer321 (9 reviews written)
Whilst the premium is not the cheapest it shows in what your actually entitled to claim for, all a lot more than the average home insurance. All straightforward paperwork and very friendly, helpful staff when i have called with a query I feel confident having insurance through this company (read more)
Elaine Haywood's Response to shawzer321's Review
Written on: 21/02/2010
Hi, Unfortunately my husband and I though the same about Zurich until we made our claim in 2005 and found just how terrible Zurich really is. Read me story on elainesbrokenankle.blogspot.com
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★★★★☆
“Zurich Home Insurance are very satisfactory when...”
Written on: 17/01/2008 by pokermo (4 reviews written)
Zurich Home Insurance are very satisfactory when dealing with claims. They have good pricing, instant no hassle service, good all round. (read more)
Elaine Haywood's Response to pokermo's Review
Written on: 22/02/2010
I found this review helpful because...it shows that when things are straightforward Zurich can cope with a simple claim. When things go wrong they are unwilling and seemingly unable to sort things out. Everybody makes mistakes, 'to err is human', but it is the way we handle our mistakes that shows our 'true metal'. Zurich in our case failed dismally. Read my blog on elainesbrokenankle.blogspot.com
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★★★★☆
“They are probably do not offer the absolute cheapest...”
Written on: 11/09/2006 by aidano (2 reviews written)
They are probably do not offer the absolute cheapest home insurance premiums on the market, but Zurich Home Insurance are very efficient! They dealt with every aspect, including repairs from start to finish.
I have transferred some of my other insurance to Zurich
(read more)
★★★★★
“I rate this company, and I have been unable to find...”
Written on: 31/08/2006 by chivers
I rate this company, and I have been unable to find another company that will insure my property for a similar sum with the same degree of protection.
They offer prompt expert attention, and they are willing to insure a house that does not conform to the usual description of brick walls under a tile roof. They have good contents insurance, and there is prompt attention to claims.
(read more)
Ravels's Response to 257632_chivers's Review
Written on: 06/07/2012
lucky you, not in general not in my case after a month for small claim still waiting!!!
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Latest items in Home Insurance
Impartialobserver's Response to craftygirlcarol's Review
Written on: 03/11/2012
For goodness sake your Insurers are dealing with the claim now - Loss Adjuster can make mistakes due to lack of knowledge - y
our Insurer should have sent a Building Surveyor who can also validate the claim in he first instance
Craftygirlcarol's reply to Impartialobserver's Comment
Written on: 08/11/2012
You work for Zurich how can you be impartial and you don't know the full circumstances. Well is now November and we have a happy resolution. Zurich have now agreed the payment for our claim..you just have to hang in there. I do think they should be more careful about the assessors they use so they get a full account of the situation and action is swift.