tesco home insurance reviews | Watch This Item.

Average Ratings
Customer Service1.8/10 Based on 8 ratings
Value for Money2.1/10
Overall rating1.9/10
18% Recommended3 out of 17 Reviews
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17- Tesco Home Insurance Reviews

  • Full review by
    Guest.
    on 5th May 2009


    User Rating : 0
    Respect : 0

    Good Points: yeah as if

    Bad Points: every thing you can imagine

    General comments: have just returned off holiday been burgled and house trashed and every thing including electric canopener gone. Tesco Home Insurance have offered a cash settlement for door and window but after one month have nothing. had argument with very rude member of staff who put phone down. avoid like the plague.
    Guest's review and ratings     | 59 words

  • Review by
    Melia
    on 8th Apr 2009


    User Rating : 1
    Respect : 0

    Tesco Home Insurance are obviously of the view (in my opinion) that they are able to charge pretty much what they like once they have obtained your business. How can one simple phone call result in a reduction of £60 without any policy amendments. I find this practice reprehensible.
    Melia's full review     | 91 words

  • Review by
    peterjlennon
    on 29th Mar 2009


    User Rating : 0
    Respect : 0

    Tesco Home Insurance( have a cheak, I had to claim for a damaged laminate floor after my radiator burst. They agreed 340 after they took excess, and then just left me to sort the whole job out. I am annoyed as like I have time to do this as a professional person. It is a cheak and I would avoid them at all costs. Why can't this comany just send a builder round and fix the job, then they are responsibile for sorting the tradesman and take ownership of the job instead of passing the buck to the ...
    peterjlennon's full review     | 125 words

  • Review by
    DOPPIO
    on 15th Mar 2009


    User Rating : 0
    Respect : 0

    tesco home and contents insurance arethe pits and should be avoided like the plague. we went with them thinking they would be a reputable company who would be fair and reasonable should a claim arise. wrong!! we could not have been further from the truth. we have never made a claim fom any previous insurance company over the many years we have used diferent companies. however we had rise unfortunately have a claim with tesco. the insurance policy new for old was ignored by tesco who tried ev ...
    DOPPIO's full review     | 227 words

  • Review by
    wendie68
    on 26th Feb 2009


    User Rating : 1
    Respect : 0

    I was broken into 17th dec 2008, whilst my family was all in bed!!! they stole 2 phones 1 camera purse cards and jewllery!!! after a month a loss adjuster arrived, didnt seem to have a clue re my claim.... its now Feb and after I send all documents off as proof i owned the items stolen have heard nothing... i rang today at 4.30 (15thcall) and was told the cliam was being dealt with in the cardiff office....... I live in herts.................... If this claim ever gets sorted I will be cancelli ...
    wendie68's full review     | 93 words

  • Review by
    Guest.
    on 20th Oct 2008


    User Rating : 8
    Respect : 0

    I read reviews on here after realising I had a potential major claim and was worried by low ratings. While I wont pretend the whole process was easy, Tesco (via loss adjusters GAB robins) delivered what the policy said. I find it hard to fault insurers who do what they say they will do under the contract. It may have helped that I did not try to get very last penny from them by inflating claim or pushing for what wasnt covered under contract.
    Guest's full review     | 111 words

  • Review by
    peskypixie
    on 23rd Sep 2008


    User Rating : 0
    Respect : 0

    Would neither use again nor recommend to anyone. My ceramic cooker top was accidentally smashed and the whole cooker needed replaced. Tesco Insurance wanted me to go buy a new cooker and send them the receipt! 3 weeks with no cooker arguing with Tesco. Defeats the whole purpose of home insurance. Needless to say I moved to another insurer.
    peskypixie's full review     | 63 words

  • Review by
    biggles747
    on 8th Aug 2008


    User Rating : 0
    Respect : 0

    Tesco must be the worse home insurance company I've dealt with. Tried to make a claim for a burst pipe. Not only did they do nothing about the emergency home insurance that our policy was meant to have but virtually were no help at all. They said I was not covered for a burst pipe and if I read my policy I would know that. When I said there was no exclusion cluse in my policy they then said they had sent me the wrong policy and in any case i should have known I wasnt covered and would just have ...
    biggles747's full review     | 126 words

  • Review by
    mandy113
    on 18th May 2008


    User Rating : 0
    Respect : 0

    Made a claim in March 2008 after 90mph winds took the side off are porch and lifted garage door off runners also ripped fascias off garage and lost one fence panel..all very distressing. To cut a very very long story short they are not paying for anything (even after taking and cashing a cheque for £100 excess which they wanted upfront) as they said damage due to wear and tear!!!! no communication from them all calls made by us on our phone bill. Oh and there customer helpline shuts at 5 ...
    mandy113's full review     | 138 words

  • Review by
    reco34 Rank: Corporal
    on 1st May 2008


    User Rating : 8
    Respect : 0

    Found that with Contents & buildings cover quote, if you make contents cover £40,000 it cost a lot less than if it were £39,000. Didn't know why, just bought there and then.
    reco34's full review     | 40 words

  • Review by
    hippymama Rank: Lance Corporal
    on 16th Mar 2008


    User Rating : 2
    Respect : 0

    Took out tesco home insurance last year after good reports from friends. In January this year I had to make a claim for my television which was 51/2 years old but top of the range at the time. Thursday phoned the helpline who took the details, they said they would have to ring back to arrange a telephone interview. After calls from myself they rang back the following Thursday to arrange an interview at 9am on Monday. Monday 9.20 they rang took the same details and said someone would be in touch ...
    hippymama's full review     | 527 words | 2 comments added.

  • Review by
    our home
    on 9th Oct 2007


    User Rating : 1
    Respect : 0

    We had to place a claim on our house insurance because of a small escape of water, it took over three months for it to be fixed and hours of time chasing. In the end we gave up and didn't the work ourselves its cheap because its crap. we learnt out lesson
    our home's full review     | 54 words

  • Review by
    tescoRcrap
    on 20th Jul 2007


    User Rating : 1
    Respect : 0

    I put in a claim with Tesco Home Insurance for a damaged Gucci watch, and I sent the authenticity certificate and numerous pictures of me wearing the watch. I hear nothing for 2 weeks, so I called, and they tell me my claim has been passed to jewellers LMG to cost. Call me back, offering me half of what the watch is worth, and when I ask why, they say it's because it has gone down in price. I find that hard to believe when the model was discontinued two years ago. They take two more weeks to ...
    tescoRcrap's full review     | 220 words

  • Review by
    RussellFW
    on 10th May 2007


    User Rating : 0
    Respect : 0

    Having lodged a claim for accidental damage to a shower cubicle in late January'07, I submitted the required quotations in March. My case was then passed to a firm of loss adjusters who visited my home on April 10th. Since then.........nothing! No phone call, no letter....nothing. I have called the Tesco Claims Department on 3 separate occasions, to be met with excuse after excuse, mainly regarding the length of time it takes to deal with the post! Firstly it was 5 days, then it was 5-7 days, th ...
    RussellFW's full review     | 151 words

  • Review by
    bigneal1260 Rank: Sergeant
    on 11th Mar 2007


    User Rating : 0
    Respect : 0

    The 2007 storm damaged our roof leading to my first insurance claim ever [ 26 years of paying ]. Eight weeks after we still have a damaged roof with water still coming in. Terrible attitude of call centre promising cheque was in the post when indeed it wasn`t. Total lack of sympathy to plight and communication, inaccurate information. Tesco want your money then that`s it. You pay for less than what you get these days which in Tesco`s case is nothing. Very bad service. Never again. In future will ...
    bigneal1260's full review     | 105 words

  • Review by
    Nigelfnn Rank: Lance Corporal
    on 28th May 2006


    User Rating : 0
    Respect : 0

    When I bought my son a new mountain bike for Christmas, I rang Tesco Home Insurance to see if it would be covered by my contents insurance. It wasn't, so I had the policy changed especially to cover it. The payments went up of course, but I figured it would be worth it. Sure enough, in May the bike was stolen. When I arranged the cover I made it quite clear that I had purchased the bike from Halfords in a half price sale at £100, and as they did new for old it would therefore be £200 ...
    Nigelfnn's full review     | 377 words | 3 comments added.

  • Review by
    2 Jags Rank: Major
    on 4th Aug 2005


    User Rating : 10
    Respect : 0

    I take care when it comes to my home insurance, and Tesco were the obvious choice for me. My top tip is to buy online where you get a shockingly good discount of 25%. I've never had to make a claim, so I can't tell you if they cough up or not, but so far so good with this service!
    2 Jags's full review     | 61 words | 2 comments added.


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