Tesco Home Insurance Reviews

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Tesco Home Insurance

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Latest Reviews

★☆☆☆☆

“One star is too much! read all the reviews before you buy”

Written on: 30/09/2014 by MacGregorcq154 (1 review written)

Terrible customer service. I had a water leak behind a fitted shower. I was told that I would have to pay £450 excess when I thought it was only £250. I then realised that the voluntary excess is in addition to the compulsory. After discussing with Tesco I decided not to claim as I didn't have £450. However, when I called back to request that I cancel the voluntary excess I was told that I can't I can only increase it. I explained that I am not making a claim "Mark" who was very curt said… Read Full Review

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★☆☆☆☆

“Useless home insurance”

Written on: 15/09/2014 by caRees303 (1 review written)

Recently suffered a burglary (also stole a car on my drive). The motor insurance appears to be moving relatively smoothly (partly, I suspect because the underwriting has been liaising with the police). However, the home (contents) insurance is appalling. I have contacted their claims line 4 times. Advised that they have sent a claim form out a week ago - still hasn't arrived. Judging by the tone of the operator I speak to they appear tired, unmotivated and just not interested. Now obliged to… Read Full Review

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★☆☆☆☆

“Don't ever use”

Written on: 10/08/2014 by Prattss462 (1 review written)

Just tried to cancel insurance after a traumatic event and the robbing Tesco bank charged me to cancel. They don't believe in loyalty they just want your money. Being a club card holder and shopper at their stores its like being kicked when your down. I WILL NEVER go to one of their stores again. We should all boycott this greedy bullying firm… Read Full Review

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★☆☆☆☆

“Tesco Home Insurance”

Written on: 17/05/2014 by VRaj (1 review written)

I believe Tesco insurance is the most horrible one to come out once you put your foot in. All that I wanted was to cancel the policy because I left he country giving the house on rent. I called in saying that I have given the house on rent and requested to cancel it. I had it. Tesco would not let me do that asking for the details of the tenants, number of tenants to the names of the tenants etc. I had to call twice from abroad and still can't cancel it. Probably have to wait for it to lapse… Read Full Review

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★☆☆☆☆

“CAUTION WARNING STAY AWAY FROM TESCO HOME INSURANCE”

Written on: 29/03/2014 by Isabell263 (1 review written)

Be warned stay away from Tesco home insurance what an absolute discrace terrible customer service be warned cheap and cheerful don't say I didn't warn you!!!!… Read Full Review

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★☆☆☆☆

“Dreadful Claims Service”

Written on: 22/03/2014

Following storm damage in December, Tesco are still denying having received quotations for the work, which have now been sent to them four separate times. It's now nearly three months later and we still cannot get their approval to proceed with the works. It's absolutely hopeless trying to reach them by phone, since on most occasions after the pre-recorded message, you simply get cut-off. Appalling service when we have needed them most, so certainly will not be renewing with them again… Read Full Review

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★☆☆☆☆

“Storm Damage they wont pay out for”

Written on: 17/02/2014 by hillsey40 (1 review written)

After the terrible weather we had from Christmas our roof tiles were breached and we sprung a leak. We done all we could to stop water going any further by placing buckets under the leaking roof. Called Tesco to put a claim in and made us feel like we was criminals. Then told us to call a building company to put a sheet over our roof and they would reimburse IF our claim was successful! Obviously not good advise due to the strength of the winds. They then made us an Amber claim due to there… Read Full Review

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★☆☆☆☆

“Tesco bandits”

Written on: 30/12/2013 by Ddms (1 review written)

I paid my insurance with them for five years this is my last,,I have claimed twice. The first being back in 2009 where I had burst pipes this took them over 11 months to sort out , after initial person came out they gave the job to builders who showed up took down details of what was needed never to be seen again,solicitors gave up on them coming out sent another firm In and there heaters broke down 2 days into job starting, then because of this I had damp behind my tiles, these were taken… Read Full Review

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★☆☆☆☆

“A disgracefull company to deal with”

Written on: 10/12/2013 by rachel40 (1 review written)

I bought home insurance with them 12 months ago, and during the storm of oct 2013 a few slates came off, not a big job, but dealing with tesco has been a nightmare.Pay a little extra would be my advice… Read Full Review

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★☆☆☆☆

“AWFUL CUSTOMER SERVICE”

Written on: 21/11/2013 by Sjwilkins307 (1 review written)

I've been using Tesco home insurance for just under a year and I will never be returning as a customer to any of their services!!! Fair enough their prices are cheap, but when it comes to cancelling or complaining I am appalled by the customer service I received!!! They should be wanting to keep their customers happy so we recommend!! I have nothing but bad things to say about Tesco! I recommend paying a tiny bit more to another company who treat their customers with respect… Read Full Review

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★☆☆☆☆

“Appauling Customer Service”

Written on: 21/11/2013

They would not let me claim on the behalf of my father for his house even though I was paying the insurance. When I explained my father could not speak English I had no sympathy and was told I could not do anything about it… Read Full Review

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★☆☆☆☆

“Be Careful!!”

Written on: 31/10/2013

We were insured with Tesco's Home Insurance, they were great for 3 years covering us if anything went wrong. After 3 years however they decided that they would no longer cover us, no warnings, no flexibility just no cover any longer. Because our insurance covered everything from our phones to our bikes (Personal possessions, where most of our claims were made) we now are unable to get even basic insurance elsewhere. When ringing the customer services team to ask why we were not told about… Read Full Review

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★☆☆☆☆

“If I could give zero stars I would!!!”

Written on: 18/09/2013

Bathroom leaked into the kitchen causing considerable damage but Tesco were only interested in telling me my excess wouldnt be the £200 it states in the policy, but the 'extras' would bring an excess up to £650 and it would only cover me for a tiny bit of the work and not the repairs to the pipes! I'm sure plenty of other companies are all working the same, but it seems a joke to pay for insurance when they dont actually cover you for the times when you actually need it!… Read Full Review

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★★★★★

“No fuss changes and then refund when my brother died”

Written on: 03/08/2013

The policy was the best on offer in features, cashback and for the premium which was £100 cheaper than the next as Mum's estate in executor hands. This solicitor executor then insisted we changed the policy to include them although they didn't tell us that we needed to do that at outset. (Back ground is solicitor is just churning their bill with unnecessary letters etc). Tesco were very kindly when they heard what solicitor was asking and did not charge for the admin change even though we… Read Full Review

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★☆☆☆☆

“TESCO WRECKED MY HOME BY EMPLOYING RUBBISH BUILDERS...”

Written on: 09/07/2013 by CUSTOMERWITHACHE (1 review written)

My claim was a burst pipe and water damage valued at £700 ,but Tesco loss adjuster claimed the ceiling artex contained asbestos and had to be removed we beleived them my first mistake! They came into my home pulled down the ceiling seriously damaged fitted kitchen removed wall tiles gaffered taped the wall paper on three adjoining rooms and were surprized when it ripped off the wall paper The loss adjuster stated it was damaged on the grounds of health and safety, completly false it was fraud… Read Full Review

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★☆☆☆☆

“Inconsiderate”

Written on: 16/04/2013

Very unhelpful, expensive, unflexable. The second you disagree with them they threaten to send debt collecters after you… Read Full Review

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★☆☆☆☆

“Major water leak”

Written on: 05/02/2013 by Jackryan4321 (1 review written)

Well tomorrow will be the one year anniversary of when the claim started due to a major water leak in the roof! After the loss adjusters turned up and did there report got accused of fraud and being a liar reason was my ex wife left the house and took all posessions and my kids so i moved back as house was for sale and didnt want asquatters whent away with work and came back on 6th feb and house was trashed! Thebuildimg work is now complete and contracts should exchange friday but no due to… Read Full Review

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★★★★☆

“Broken table”

Written on: 02/12/2012 by kazie (1 review written)

Tesco home insurance dealt with our claim very quickly,after our glass table shattered into a thousand pieces damaging our dining chair. Thank you Tescos… Read Full Review

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★☆☆☆☆

“Automatic renewal scam”

Written on: 09/11/2012

Last year's premium £421 This year's renewal notice £614, reduced to £449 after telephoning call centre. Tesco current online quote as new business £243 Cancelled policy and placed with a very reputable insurer on better terms for £241. !!!!!!!!!!!!!!!… Read Full Review

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Mjc12's Comment

Written on: 01/02/2013

Just looked on tescos and it looked good but just read your reviews! Can you tell me who your reputable other company is thanks

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Blkbck's Comment

Written on: 15/12/2013

Tesco automatically renewed my insurance after i opting out of automatically renewal when i got the policy, they try ed to take payment from old card with out succsess now they say pay to cancel or they will send in their debt collection agency to claim money that i dont owe them

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★☆☆☆☆

“Absolute Rubbish”

Written on: 07/11/2012 by waterleak (1 review written)

After having to make a claim due to a faulty water meter my kitchen flooded, that was when my nightmare began. Thinking everything would be sorted by Tesco Insurance I duly made my claim. They sent round their contracter Service Master who proceeded to rip up my wooden floor in the kitchen. They are now saying they cannot match my wooden floor with the wooden floor in the lounge I told them this was not acceptable as the whole floor should match as it was open plan. Tesco said they will not… Read Full Review

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Vonnie208's Response to waterleak's Review

Written on: 01/08/2013

I'm in the same position had my kitchen completely flooded they refused to take anything up but the tiling and are saying the kitchen has wet rot which is totally untrue.Keepmoat that was sent out were absolutely rubbish and were trying to patch as much as they could.I've now contacted the ombusdman who have written to Tesco but its going to be long drawn out process.

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