Sainsburys Home Insurance Reviews

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★★☆☆☆
2 / 5
From 7 reviews
29% of users recommend this
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Latest Reviews

★☆☆☆☆

“Don't bother with this company”

Written on: 30/10/2014 by AracelyRoss63 (1 review written)

Had tiles crash from roof with those really bad winds last week. The guy has just been round and according to him, it's just wear and tear. Been with this company for nearly 4 years and never put a claim in, now we need help they are not interested. Have cancelled policy… Read Full Review

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★☆☆☆☆

“Disgusting Company - avoid at all costs!”

Written on: 13/06/2014 by Fedupofhampshire (1 review written)

6 months of hell. Incompetent staff, no call backs. Never answer the phone or respond and no customer service. They all need to go on training courses, none of them know what they are doing. One says one thing and the other contradicts. I am going to continue to the Ombudsman to report them. Just do not use them!… Read Full Review

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Fedupinwestmidlands's Response to Fedupofhampshire's Review

Written on: 18/06/2014

I agree completely with your title. Avoid at all costs. We had a burst water pipe last summer are are STILL waiting for our claim to be sorted, now 11 months later. Numerous phone calls to a number that keeps you waiting with no-one ever answering, emails unanswered, passed from one department to another, a disgrace. If things are not resolved soon I will be reporting them to the ombudsmen.

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★★☆☆☆

“Sneaky!”

Written on: 23/11/2013

I held home insurance with Sainsbury's for 2 years. No claims. The renewal premium in year two was competitive, so I decided to stay with them. Year 3 renewal came through and premiums had gone up considerably. I called to discuss and "there was nothing they could do!". So I cancelled. Received a letter to state I could not cancel, because I hadn't given 30 days notice. My renewal notice only came through 21 days before policy end. Therefore I must pay an additional monthly premium before… Read Full Review

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★☆☆☆☆

“Utter Shambles Of A So Called Financial Service Operation”

Written on: 14/08/2013

Dodgy Insurance Company After I made a claim for accidental damage, afetr loads of arguing with managers a manager by the name of Frances Forte agreed to pay me out, guess what this did not happen. I then took the matter the the CEO Peter Griffiths he couldnt give a toss either, not returning calls when promised and washing his hands of it even though he is the CEO he will sit on his fat arse claiming fat bonuses. See his final response to me Good evening Darren I'm sorry we couldn't… Read Full Review

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★★★★★

“Amazing Quote, Beaten Everybody”

Written on: 20/03/2013 by MandySherwin (14 reviews written)

I am just about to renew my buildings cover and have had a ridiculous quote from privilege my current insurer on my renewal, it has increased £55.00 from last year and I have never claimed in my life and have been a customer of theirs for five years now (so much for customer loyalty) I point blank refuse to pay for other people's claims so I have now been looking for new quotes from other insurers. Sainsbury's have come up with their PREMIUM buildings insurance cover, which just about covers… Read Full Review

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Pridmorej's Response to MandySherwin's Review

Written on: 13/08/2013

I think you are missing the fundamental point about how insurance works. You *have* to pay for other people's claims. If you pay a premium for 5 years and then make a claim that is in excess of the premium you have paid, where do you think the additional money comes from? It comes from other peoples' premiums.

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★☆☆☆☆

“Rude and incompetent staff who lie - avoid”

Written on: 04/09/2012

Sainsburys insurance call centre is a total joke. The staff are utterly useless and actually rude. They all give you conflicting information and actually lie to you. They talk over you and then hang up! It took me months to get the policy set up. I was told I would be called back - never happened. I was told I would receive a gift card - never happened. I will not be renewing and I sincerely hope I never have to make a claim - if they are this hopeless when you are trying to give them money… Read Full Review

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★★★☆☆

“i have had a burst water pipe at home,the damage has...”

Written on: 09/01/2010

i have had a burst water pipe at home,the damage has been minimal,saisburys home insurance are quick and easy to deal with, the damage is to the laminate flooring in my living room,and the cushioned floor in my kitchen, initialy, they told me i had a £70 excess, allso that both would be covered on my buildings insurance,they said i would lose 10 pc of my no claims bonus,i have 30 pc on both,then on a second call, they said the cushioned flooring was on the buildings, because it was glued down… Read Full Review

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