Direct Line Home Insurance Reviews

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Direct Line Home Insurance
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Latest Reviews

★☆☆☆☆

“Storm damage (can you prove it)”

Written on: 11/04/2016 by Roberto18 (1 review written)

We decided to shop around and save money on our building and contents insurance last year and saw the add for Direct line and thinking they were a reputable company went with them. During the recent bad storms while lying in bed we heard some debris coming loose and rolling down the roof.We then contacted Direct Line to make a claim for storm damage and had a visit from a nice guy who took a video of the roof.I then had a call from a claims person at direct line asking me questions about the… Read Full Review

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★☆☆☆☆

“Answer the phone!”

Written on: 01/04/2016 by Madysonu175 (1 review written)

Renewin insurance should not involve a 30 minute wait on the phone punctuated by irritating music and an even more annoying recorded male voice intoning various untrue platitudes. Sort out the phone lines and modernise the renewal options so eg it can be done online without the wasted time and money… Read Full Review

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★☆☆☆☆

“Direct Line Insurance - 'free' Family and Legal...”

Written on: 06/03/2016

Dear viewers, Recently Direct Line Insurance Family and Legal Protection was helping us negotiate a final settlement via mediation with another party. At the outset Direct Line Insurance via their own commissioned Solicitor (later it transpired solicitor was part of the Direct Line Insurance Group albeit a pretence of being 'independent' -DLG Legal Services) clearly advised all parties that Direct Line Insurance was not going to reclaim any of their costs incurred. The Direct Line Insurance… Read Full Review

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★☆☆☆☆

“legal cover”

Written on: 18/01/2016 by StephenDM (2 reviews written)

SAVEYOUR MONEY. I was dismissed from work and tried to use legal cover, through direct line, for unfair dismissal. They rejected my claim to represent me through Employment Tribunal and I had to fund my own solicitor to the cost of over £7000. Direct line further dismissed my claim after contacting them and I proceeded with my own solicitor. I WON MY CASE and was awarded in excess of £20,000. I consider that Direct line should have covered my expenses especially as I had won. It has… Read Full Review

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★★☆☆☆

“A joke!”

Written on: 17/12/2015 by drSkinner313 (1 review written)

Just received my latest quote for next year, £528.89 house and contents insurance. They said no need for me to call as it would be automatically renewed. Very kind of them! So I did a search, like for like and found insurance for £344.42 with the offer of a well known store £75 voucher thrown in. I telephoned Direct Line to share my good news and immediately £123.74 was knocked off my quote. So much for looking after loyal customers. I will not be using them again. This should not be… Read Full Review

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★☆☆☆☆

“Really bad”

Written on: 27/11/2015 by Kadena99 (1 review written)

Got an online quote from direct line home insurance online which seemed agreeable so went ahead and purchase the policy and received the confirmation through on the e-mail which confirmed documents to follow in the post. Told my old provider i was not renewing and waited for the documents which did not arrive. Two weeks later i call direct line who have another quote on the system but say its just a quote and I'm not insured, we go through what happened and they said the price i was quoted was… Read Full Review

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Thoroftunder's Comment

Written on: 06/01/2016

This Company - Direct Line - is in very serious breaches, yet the useless Ombudsman (who gets paid to sit there to do nothing wasting our public money!) does nothing about them or other institutions that breach contracts and the trust of the public. Report them to Which - as if everyone reports all their complaints to Which, there will be something done about this type of unscrupulous behaviour by DL and AA and other companies that couldn't care less about their reputation and obligations - because they know they can get away with it (as there are only people of very low intelligence who can't understand anything, working in Ombudsmans offices - they are a total waste of time and public resources - they get their salaries for doing nothing). You should be compensated for such a serious breach.
Good Luck - but do report it to Which

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★☆☆☆☆

“coplete rubish servie if you claim”

Written on: 23/11/2015

they make claiming hard as possible, and with no email address, they let you hang on to phone for hours on end… Read Full Review

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★☆☆☆☆

“Jokers”

Written on: 21/11/2015 by Katelynm311 (1 review written)

Time for renewal of Home Insurance and as usual the price goes up,so after seeing numerous adverts for Direct Line over the years but have never used them decided to give them a try.Answered all the questions online,truthfully,and waited for the all important Price only to be gobsmacked by the verdict.Direct Line cannot Insure your Property because you have too many Bathrooms.What a bunch of Jokers,no other Insurace company queried any information forwarded to them .I don't think 1 Bathroom and… Read Full Review

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★☆☆☆☆

“Too many exclusions in the fine print”

Written on: 15/11/2015 by Karliea359 (1 review written)

1. When I had building work that ran into problems and was delayed Direct Line wouldn't provide cover beyond 1 year. This is not the way to treat loyal customers. 2. Legal cover has so many exclusions in fine print it is virtually worthless. 3. Many other exclusions that limit the cover. 4. Don't trust Defacto ratings. They don't do any detail review of what the policy really covers (beyong the many exclusions). 5. Always reward loyal customers by increasing the renewal price even if you… Read Full Review

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★☆☆☆☆

“Do not Auto Renew unless you want to be ripped off”

Written on: 29/06/2015

I recently got a home insurance renewal from Direct Line for over £800. I went online and quote a quote from them for £950+ . Then using the exact same information with my wife's name, the quote was under £300. I was told the individual person had nothing to do with the price, only claim and property information. After a complaint and the company looking into the issue it seems that they 'align' online quotes so you only see the rip off renewal price and not the price a new customer would… Read Full Review

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★☆☆☆☆

“Direct line home insurance”

Written on: 06/05/2015 by Hazelw423 (1 review written)

My advice to anyone considering or renewing home insurance with direct line is Don't I had a new bathroom fitted last year and unbeknown to me the bath was not fitted correctly resulting in water seeping behind and under the bath. Only noticed this recently due to wet coming through onto the plaster in the bedroom next door. The company who fitted the bathroom has unfortunatly ceased to trade. Contacted direct line, my insurer but they will not cover anything for bad workmanship, which… Read Full Review

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★☆☆☆☆

“broken promises”

Written on: 23/02/2015 by Sloaneg70 (1 review written)

i phoned direct lines help line emergency number to report a flood in my kitchen, caused by a pipe from behind my washing machine,which was destroying my fitted kitchen cabinets, also linoleum flooring. I was was promised a plumber would attend within the hour, my call was made at 20.08. At 22.30 no one had attended, when i called the emergency number asking where the emergency plumber was, i was given no satisfactory explanation for non attendance.I had no option but to call a relative who is… Read Full Review

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★☆☆☆☆

“Shockingly Bad Do not Take Out Insurance with Direct Line”

Written on: 03/02/2015 by madamedefarge (1 review written)

My house was recently battered by winds of over 100mph. By dawn on Friday 9th January 2015 it had been turned from a beautiful well maintained property into a destroyed wreck. The gable end had been stripped of rendering and the roof above the rear dormer window had every tile ripped off it. My fences were flattened, my extremely heavy picnic table picked up and flung to the back of the garden in pieces. My garden and my next door neighbours was strewn with debris from my house. The person who… Read Full Review

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★☆☆☆☆

“We don't get what we pay for”

Written on: 12/10/2014 by Ryanw263 (1 review written)

Claimed for storm damage from Direct Line for last winter. Rain got through brickwork, which up to then was in good condition. Same thing happened to neighbours. Direct Line have sent in their builders to do internal works (but taken 9 months to do it). But they will not pay for external works. Same rain, same wall. Say it is due to porous wall (but not porous before). Ombudsman just backs them - customer must provide their own expert report even to argue. This is not cheap - have paid £1,000… Read Full Review

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★☆☆☆☆

“Rude and incompetent”

Written on: 10/10/2014 by Fowler330 (1 review written)

I had a storm damage to a roof recently, firstly the insurance assessor call to say his secretary will call sometime next week to make an appointment, so what was the point in that call and why didn't his secretary just call in the first place? I then call the claims number and the staff were exceptionally rude, I was basically told it is my responsibility to repair the roof and make it water tight and when they assess they will decide if they will refund me!What is the point in having… Read Full Review

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★☆☆☆☆

“They won't pay ”

Written on: 13/09/2014 by ixDuggan66 (1 review written)

Direct line try to find any way not to pay, flood damage over 22k took ten months to pay and they only paid £2200., make you feel guilty and send inex smarmy overweight retired police offier to intterodate you., other claim would not pay out as tenant did damage even though not legally there by police… Read Full Review

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★★★★★

“STAY WELL AWAY FROM DIRECT LINE”

Written on: 03/09/2014 by bluemoumtain (1 review written)

Direct Line error on policy excess.Made a claim & they wanted £200 excess, more than the replacement cost of my fridge,they sent a letter stating excess should only be £100 but would not honour claim.Very difficult & unhelpful people to deal with & never returned calls,still have not heard anymore from them.My disabled mother was without a fridge for over a week & lost all its contents to.Had to buy one ourselves in the end. MY ADVICE - STAY WELL AWAY FROM DIRECT LINE… Read Full Review

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Donaldturner's Response to bluemoumtain's Review

Written on: 18/09/2014

Why the 5 star rating then?

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Lizzieregina's reply to Donaldturner's Comment

Written on: 21/11/2015

Probably because he didn't want to rate them so review centre probably rated it themselves or are you a simpleton

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★★☆☆☆

“Claim process outdated and slow”

Written on: 02/09/2014 by Ben1234566 (1 review written)

I recently attempted to make a home insurance claim through Direct Line for damage to my bath and shower screen. Raising the claim initially was challenging, as I waited in a telephone queue (0845 number) for 32 minutes. While I accept they have busy periods, the representative who finally answered did not apologise for the wait. DL insisted that they needed to approve any quotes before the work could be carried out, but that this approval would take 7 to 10 days, and quotes could only be… Read Full Review

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★★★★★

“home plus legal expenses”

Written on: 14/08/2014 by Talonv115 (1 review written)

I have legal expense cover, I have a dispute with my next door neighbour, over boundary, nuisance vegetation as well as a tree planted by them on my property that they refuse to remove despite no permission granted or given. Direct Line have been great with my claim so far no problems as the legal team they use who took on my claim after it went to their panel,as I have a more than 51% chance of winning. So far they have been brilliant with me and could not have done more for me as their… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 10/08/2014 by Jarvisnu1968 (1 review written)

Made a claim gave details advisors were rude as refused to pay as our tv broke as dropped ipad wouldn't pay out as leaving they should be shut down… Read Full Review

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