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Picture courtesy of Quentin.
| Customer Service | 2.5/10   |
|---|---|
| Value for Money | 3.2/10 |
| Reviewer Rating | 2.4/10 |
| Overall Rating | 2.5/10 |
Full review by
suze81
on 14th Jul 2008
User Rating : 0
Respect :
0
Premium went up £100 after the first year, the told me over the phone that a diamond ring had been added to the policy, my boyfriend rang only for a quote! However still recieved information regarding this quote through the post. I had NO idea about this and to be told by Direct Line that your boyfriend is going to propose is not very romantic! I then recieved 6 letters about my renewed insurance, each insurance schedule was different.
Cancelled the home insurance and would not but from them again. Gutted I have my pet and car insurance with them. Can't wait till they are up for renewal.
suze81's review and ratings | 106 words
Review by
lisadancer
on 8th Jul 2008
User Rating : 0
Respect :
0
We got a cheap quote from Direct Line for home insurance but when going through all the details with a member of staff on the phone I asked if we would be covered for flood damage. The member of staff asked me if the river we lived near had ever flooded since it's existence, I replied that we had just moved in and did not know. He told me I must reply yes or no, I didn't know what to say and told him that given that the river is the Thames and is thousands of years old it is probable that it has ...
lisadancer's full review | 245 words
Review by
Guest.
on 18th Dec 2007
User Rating : 0
Respect :
0
Please, please, please do not use Direct LIne.Try gocompare.com or even the AA.You might end up paying a few pounds more but, believe me, when you need help that will be money well spent.In all my years of dealing with insurance companies I have never, ever been so amazed and dumbfounded that a major company like this can stay in business with the some of the staff it employs. Where do I begin. You telephone with a problem and are met with effusive goodwill gestures and promises of action. In re ...
Guest.'s full review | 160 words
Review by
Billie18
on 15th Sep 2007
User Rating : 8
Respect :
0
Direct Line Home Insurance has always been reliable and costs are reasonable with good service. But no insurance company really wants to pay out and insurance claims are a lot of paper work - it would be nice to avoid the forms, but I suppose you can't get rid of the red tape.
Billie18's full review | 53 words
Review by
james sheridan
on 25th Nov 2006
User Rating : 5
Respect :
0
On the 23rd of October 2006, whilst in my local Barclays Bank, I learnt that by taking out a Barclays Home and Buildings insurance policy, I could save myself quite a substantial amount each month, and also obtain much better policy cover, than I was receiving at the time from Direct Line.
As I was paying Direct Line by monthly direct debit payments, both I and the Barclays advisor thought that by cancelling my direct debit, and by informing Direct Line by phone, everything could be changed o ...
james sheridan's full review | 438 words
Review by
jennyc
on 9th May 2006
User Rating : 2
Respect :
0
I have been a loyal Direct Line insurance customer for the past 11 years, and I have not made a claim since 1997. We pay monthly by Direct Debit, and would usually have just let it renew automatically, but talking to a relative who has just renewed their insurance, I thought ours sounded a little high, so I made a note to get alternative quotes when our renewal notice arrived. What a shock!! None of the alternative quotes I obtained came in less than £200 cheaper, and I subsequently got an ...
jennyc's full review | 141 words
Review by
Jardyl
on 7th Mar 2006
User Rating : 6
Respect :
0
We've been with Direct Line Home Insurance for many years now, and have made 3 claims, including a collapsed drain which they arranged for the very good repair of; The broken glass in our front door (caught by the wind) which the repairer bodged - Direct Line refused to pay out for a new one, so we had to replace it ourselves; and a leaking roof that damaged the bedroom ceiling - the assessor came and a cheque followed in the post after redecoration.
Two out of three ain't bad, but what rile ...
Jardyl's full review | 161 words | 1 comment added.
Review by
whitepoppy
on 12th Feb 2006
User Rating : 1
Respect :
-1
My dad has been with Direct Line Home Insurance for many years and was very happy with them until he came to make a claim.
Behind the house is a warehouse with a high brick wall around it. This collapsed, crashing into my dad's house and several others in the row, bringing down their back garden walls/gates. Direct Line did not send an assessor and would not cover the claim! His neighbours insurance company sent a builder to fix their wall and offered to rebuild my father's wall at no cost t ...
whitepoppy's full review | 177 words
Review by
Gagnor Regis
on 6th Sep 2005
User Rating : 0
Respect :
-1
I recently moved house and tried to move my insurance with Direct Line to the new property. It was a nightmare. Constantly failing to update our records - send us the confirmation of the new price - and then after confirming it ringing us to ask for all sorts of information bit by bit. Of all the parties I dealt with during the move they were by far the worst - an absolute pain in the neck. Contacting us to ask for information that we had already given them was another one. The staff appeared to ...
Gagnor Regis's full review | 225 words | 1 comment added.
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