Direct Line Home Insurance Reviews

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Direct Line Home Insurance
1 stars
Average rating for this product is: 1 out of 5

From 1 rating and 15 reviews

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Average Ratings for Direct Line Home Insurance

  • Customer Service1 stars
  • Value for Money1.3 stars
  • Reviewer Ratings1 stars
  • Overall Rating1 stars

15 Reviews For Direct Line Home Insurance

  • Guest 18th Oct 2009

    Reviewer rating: 1 stars


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    I too have been with direct Line for years. there was a problem with water last year which they refused to pay out for which I found very dubious. but now I find that they charged me the £900!!!!! to send someone out. for one hour. so even though they have refused the claim they have raised the premium by £15 a month which in my calculations is £180 extra. I am so upset this is dishonest I think.

  • Guest 16th Oct 2009

    Reviewer rating: 1 stars


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    On 5 April I submitted a claim for blocked drain and flooding septic tank. By mid June no contact, told to contact 3rd party supplier - no accountablity, battled to get supplier on site from 9 July - 3 September. 18 Sept after numerous complaints handed to loss adjuster. 1st Oct loss adjuster phone to agree to pay. 13 Oct loss adjuster deny call, staff member has resigned. 16 Oct deny all knowledge after demanding to speak to supervisor and deny claim.Almost 6 months to deny claim, whilst summer ...

  • Simplyshush 25th Aug 2009

    Reviewer rating: 1 stars


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    I, unfortunately, due to laziness stayed with Direct Line Home Insurance for nine years, automatically renewing my policy each year. They start cheap and then the cost soars each year. I foolishly believed I was paying through the nose for top quality insurance. I came to make a claim in July which has just been settled. I found them totally obnoxious to say the least. I had a power cut over three days and claimed for F/F contents, they wouldnt pay engineer call out fees for alarm when back ...

  • Craig Verster 18th May 2009

    Reviewer rating: 0.5 stars


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    I insured my car and moved my home insurance to Direct Line as the customer service for the car insurance was acceptable. I have now raised a claim on my home insurance - not only are they non-responsive, their service is non-existent. Following a telephone statement via their validation centre, they said they'll send the statement to me to sign. What I received was a letter stating that I need to write the statement again (3rd time) and send it back to them. They have also pointed out that they ...

  • Dogmad Rank: MajorCompetition Winner 25th Feb 2009

    Reviewer rating: 0 stars


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    I dropped my camera which is covered by accidental damage, since I've called to claim I feel like I've been given the run around, been told I need to be interviewed by telephone to prevent fraud and to establish whether I actually own the camera. The first appointment booked for this interview didn't happen, when I called to ask why I hadn't received the call, I was told the operative called but there was no answer, but I sat by the phone after taking the afternoon off and received no calls. .I ...

  • tigertiger1953 11th Feb 2009

    Reviewer rating: 0 stars


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    Direct Line Home Insurance has cheap prices! Cheap Service! Try and claim.................you're wasting your time! Direct line will take your money and insure you, but claiming......forget it!

    My flat roof extension ceiling collapsed. A local builder looked at it and found a slate had come off the roof and punctured the felt, not a big hole but enough to start a slow progressive leak which let to the collapse. Straight forward claim? Yes with most insurers but enter UK Assistance. UK Assista ...

  • suze81 14th Jul 2008

    Reviewer rating: 0 stars


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    Premium went up £100 after the first year, the told me over the phone that a diamond ring had been added to the policy, my boyfriend rang only for a quote! However still recieved information regarding this quote through the post. I had NO idea about this and to be told by Direct Line that your boyfriend is going to propose is not very romantic! I then recieved 6 letters about my renewed insurance, each insurance schedule was different.
    Cancelled the home insurance and would not but from t ...

  • lisadancer Rank: Sergeant 8th Jul 2008

    Reviewer rating: 0 stars


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    We got a cheap quote from Direct Line for home insurance but when going through all the details with a member of staff on the phone I asked if we would be covered for flood damage. The member of staff asked me if the river we lived near had ever flooded since it's existence, I replied that we had just moved in and did not know. He told me I must reply yes or no, I didn't know what to say and told him that given that the river is the Thames and is thousands of years old it is probable that it has ...

  • Guest 18th Dec 2007

    Reviewer rating: 0 stars


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    Please, please, please do not use Direct LIne.Try gocompare.com or even the AA.You might end up paying a few pounds more but, believe me, when you need help that will be money well spent.In all my years of dealing with insurance companies I have never, ever been so amazed and dumbfounded that a major company like this can stay in business with the some of the staff it employs. Where do I begin. You telephone with a problem and are met with effusive goodwill gestures and promises of action. In re ...

  • Billie18 Rank: Corporal 15th Sep 2007

    Reviewer rating: 4 stars


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    Direct Line Home Insurance has always been reliable and costs are reasonable with good service. But no insurance company really wants to pay out and insurance claims are a lot of paper work - it would be nice to avoid the forms, but I suppose you can't get rid of the red tape.

  • james sheridan 25th Nov 2006

    Reviewer rating: 2.5 stars


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    On the 23rd of October 2006, whilst in my local Barclays Bank, I learnt that by taking out a Barclays Home and Buildings insurance policy, I could save myself quite a substantial amount each month, and also obtain much better policy cover, than I was receiving at the time from Direct Line.

    As I was paying Direct Line by monthly direct debit payments, both I and the Barclays advisor thought that by cancelling my direct debit, and by informing Direct Line by phone, everything could be changed o ...

  • jennyc Rank: Staff SergeantCompetition Winner 9th May 2006

    Reviewer rating: 1 stars


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    I have been a loyal Direct Line insurance customer for the past 11 years, and I have not made a claim since 1997. We pay monthly by Direct Debit, and would usually have just let it renew automatically, but talking to a relative who has just renewed their insurance, I thought ours sounded a little high, so I made a note to get alternative quotes when our renewal notice arrived. What a shock!! None of the alternative quotes I obtained came in less than £200 cheaper, and I subsequently got an ...

  • Jardyl Rank: Lance Corporal 7th Mar 2006

    Reviewer rating: 3 stars


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    We've been with Direct Line Home Insurance for many years now, and have made 3 claims, including a collapsed drain which they arranged for the very good repair of; The broken glass in our front door (caught by the wind) which the repairer bodged - Direct Line refused to pay out for a new one, so we had to replace it ourselves; and a leaking roof that damaged the bedroom ceiling - the assessor came and a cheque followed in the post after redecoration.

    Two out of three ain't bad, but what rile ...

  • whitepoppy Rank: Corporal 12th Feb 2006

    Reviewer rating: 0.5 stars


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    My dad has been with Direct Line Home Insurance for many years and was very happy with them until he came to make a claim.

    Behind the house is a warehouse with a high brick wall around it. This collapsed, crashing into my dad's house and several others in the row, bringing down their back garden walls/gates. Direct Line did not send an assessor and would not cover the claim! His neighbours insurance company sent a builder to fix their wall and offered to rebuild my father's wall at no cost t ...

  • Gagnor Regis Rank: Major 6th Sep 2005

    Reviewer rating: 0 stars


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    I recently moved house and tried to move my insurance with Direct Line to the new property. It was a nightmare. Constantly failing to update our records - send us the confirmation of the new price - and then after confirming it ringing us to ask for all sorts of information bit by bit. Of all the parties I dealt with during the move they were by far the worst - an absolute pain in the neck. Contacting us to ask for information that we had already given them was another one. The staff appeared to ...