Auto Direct Car Insurance Reviews
Latest Reviews
★★☆☆☆
Written on: 21/05/2012
“Charges are robbery! ”
Have never used auto direct before and certainly will never use them again! Their charges are absolute robbery. There is no mention of these when you take out a policy. I cannot believe that they can charge £25 every time they make a simple amendment to your policy - my wife amended her policy with her insurers at the same time and was charged no fee at all. Then two months later when I recieved my company car and no longer needed my policy I was charged £50 to cancel!! Disgraceful No need for...
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★☆☆☆☆
Written on: 21/05/2012
“Daylight robbery!”
I have never come across an insurance company that charges you £25 for every little change made to a policy. It is shocking! They don't advertise THAT when they give quotes! When I said I thought it was disgraceful and would be looking elsewhere for car insurance, I was told I would be charged another £50 to cancel!!!! How can they be allowed to get away with this? They should all wear masks!...
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★☆☆☆☆
Written on: 25/04/2012
“Customer service with no common sense”
I was away for a while and on my return I found letters from this company saying the policy had been cancelled. I telephoned them to talk about the issue. To identify me the rudest phone handler on earth asked my address which I confirmed and my date of birth. Apparently when I purchased this policy I entered my year of birth wrong. I gave my correct DOB to the phone handler. He was telling me that because I failed to give the correct answer he was unable to discuss the policy with me. I asked him...
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★☆☆☆☆
Written on: 23/04/2012
“cheats and robbers”
I have had car insurance for over 30 years but have never in all those years come across a company as bad as this. I have never had to pay a penny to change minor details on a policy or pay to cancel it but with this company I have had to pay £25 four times to change minor details on the policy, I tried to cancel it but was told I would have to pay £50 cancellation fee,so far it his cost me an extra £125 on top of my premium. The staff are arrogant, unhelpfull, unsympathetic and down right rude....
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★☆☆☆☆
Written on: 21/04/2012
“The Check has been in the mail for 2 months”
Two months ago, our SUV was hit by a young women insured by Direct Auto Insurance. We have been waiting for a check to have our car repaired for 2 months. We have made multiple phone calls and even stopped by a local office to report the problem. We have been told 3 times that "the check is in the mail". We were also told that the check to repair our car was sent by mistake to the women who hit our car. The body shop owner who gave us an estimate to repair our SUV told us that Direct is the absolute...
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★★★★★
Written on: 18/04/2012
“What is wrong with people???”
They are the best company i have ever been with, dont understand by reading reviews on here why people think an increase in cost for changing that policy is wrong they insure you for a year on the terms you took out in the 1st place. Its about time we all realised the term ' you pay for what you get service wise' is wrong your paying so your no ILLEGALLY driving. Would defo go with AutoDirect ...
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★☆☆☆☆
Written on: 15/04/2012
“***** do not use this company *****”
they are truly a "mickey mouse" company .... take your money and cancel your policy even after an hour on the telephone sorting the problem out and being told " yes thats fine sir , no problem .. driving 3 days with no cover could have been disasteras not to mention illegal , thanks alot autodirect ....
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★☆☆☆☆
Written on: 06/04/2012
“Don't even want to give them ONE star”
I had to deal with this company when a driver insurance by them hit me and totaled my brand new car with less that 6,000 miles on it. The claims woman was RUDE from the beginning and asked questions that were inappropriate such as what is your annual salary - when I asked her why that was relevant to the claim, she refused to answer and moved on to the next question. Cannot begin to tell you how absolutely horrible this entire experience was. And its not over. ...
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★☆☆☆☆
Written on: 05/04/2012
“Terrible Insurance Company”
On the other end of this as someone who was hit by a Direct insurance insured, they are a terrible company. You cannot get anyone on the phone, you always have to leave a message. They hardly ever return your calls. If you get someone they state they are on the phone 90% of the time. Takes them forever to finalize payment etc on paying for your damaged car and even the rental car. I would not use this company. It is the worse experience i have ever had. ...
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★☆☆☆☆
Written on: 31/03/2012
“Absolute shambles! Robbers/Fraudsters”
This company has been problems since day 1. Wish i'd read reviews before using them... They set up payment on 27th of each month after taking the £259 deposit... I told them this payment date was unnaceptable, as i got paid on the 8th. They have kept trying to take payment on the wrong date, which has made my bank cancel and refuse further direct debits. now they have CANCELLED my policy, charging me £50! I've asked them if they'd set up a new policy on the correct date. and they said yes, for...
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Showing 1 - 10 of 62 Reviews
★☆☆☆☆
Written on: 11/03/2012
“Arrogant, bad customer service wont pay back my money”
Took insurance with Auto Direct from money supermarket comparison website. Within 30 minute I found another insurance company cheaper and I emailed and phoned them to give me my money back. They took cancellation charge for 30 minute and the insurance was not even started yet. I called financial ombudsman and they told me they should have not charged you and you are entitled to your money back in full. But customer service was very rude and arrogant and refused to reimbursed my full money . They...
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★☆☆☆☆
Written on: 20/11/2011
“ARROGANT, ROBBERS. ”
Bought the polidy < 500 quid After 3 months of start of the insurance, i changed my car, they charged me over 200 quid to change the car reg number. A transition date was set for the swaping of the car. But my car dealer said, i will get the next day not today, So i called Auto direct again to move the transition date for tomorrow, they said they will charged me another over 200 quid for this, the guy was arrogant, dint sound like he has any poiltnes and care for the customer. First time i thosugh...
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★☆☆☆☆
Written on: 10/11/2011
“Disgusting Auto Direct Insurance”
Had this policy for 4 weeks, wanted to know where, when, how, what, why previous insurance company details etc. So sent them these details in a letter along with a cheque for a direct debit payment that hadn't been taken. Then receive a letter telling me that they had cancelled my insurance. Cheers. Cheers for the notice, phone call....NOT. The letter cancelling my insurance was dated the same day as cancelled. Cheers again. So got on the phone and started talking to a bloke called Ben. Ar@e hole....
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★★★★★
Written on: 08/09/2011
“Great service.”
Just taken out a quote, very easy to deal with and price was very competative...
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★☆☆☆☆
Written on: 27/04/2011
“this company is run by a Bunch of incompetent kids!...”
this company is run by a Bunch of incompetent kids! what an absolute shambles!!!! I took out a policy with them a few months ago at the end of march I rang them up and asked of they could change my D.D details to my other bank account (as I was going on holiday), they stupid wally customer advisor "advised" me that it had to be set up 15 days before your d.d is due he said "ohhh your just in the nick of time its all been set up" And I said are you sure as we are going away "oh yes" he said. Everything...
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★☆☆☆☆
Written on: 19/04/2011
“I beg everyone to stay far away from Direct Auto...”
I beg everyone to stay far away from Direct Auto insurance. I recently took out an auto policy with Direct. I took this policy out on Feb.22 2011. I made my down payment they then wrote me a letter asking for six months prior insurance and said if I didn't provide it my insurance would go up like a 100.00 extra. I took them proof of insurance they still jacked my insurance up, so I got fed up with them. I had already made a payment in March. I went in on April 1st to ask for insurance proof for...
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★★★★★
Written on: 07/04/2011
“I've been insured with Auto Direct for 11 years on my...”
I've been insured with Auto Direct for 11 years on my car insurance and 7 years on my house insurance, I've never had any problems with either. I find the staff pleasant and helpfull allthough I have only had to contact them when I wanted to change my car or renew my insurance....
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★☆☆☆☆
Written on: 06/04/2011
“NEVER BEEN LIED TO OR ROBBED SO MUCH, HAD TO CLAIM FOR...”
NEVER BEEN LIED TO OR ROBBED SO MUCH, HAD TO CLAIM FOR A WRITE OFF, THEY LEFT ME WITHOUT A COURTESY CAR FOR 8 DAYS SAYING IT WAS DOWN TO THE COMPANY REPAIRING MY CAR,THEY SAID THAT CAUSE IT WILL BE A WRITE OFF THEY DONT HAVE TO PROVIDE ME WITH 1, EVEN THOUGH I PAID EXTRA FOR THIS COVER, BLOODY LIE'S, WILL NEVA EVA GO WITH THEN AGAIN AND WILL NEVA RECOMEND THEN, EVEN TO THE DEVIL...
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★☆☆☆☆
Written on: 04/04/2011
“I BEG EVERYONE IN JESUS NAME STAY A WAY FROM THIS...”
I BEG EVERYONE IN JESUS NAME STAY A WAY FROM THIS COMPANY THEY ARE A SET OF CONNERS. THEY GIVE YOU THE CHEAPEST PRICE AND THEM CANCEL YOUR POLICY AND CHARGE YOU £50 POUNDS AND THEN TELL YOU TO START OVER WITH THEM!! ARE THEY HAVING A F-----I-G JOKE!!! SET OF CHEATERS. ALL I CAN SY IS BETTER YOU PAY MORE AND GET A FAIR DEAL THAN PAY LESS AND THEN BEEN CHEATED!! YOU WILL END UP PAYING MORE THAN YOU AGREED. BECAREFUL. WHAT THE HELL THEY REALLY WANT RATEING FOR WHAT A BIG "ZERO"....
Read full reviewThe Oracle's response to Guest's Review
Written on: 09/04/2011
Ok so reading your review after getting past the bad spelling, i realise that you do not mention why the policy was cancelled? so how are we supposed to make a judgement on the insurance company if we do not know who was at fault? I am pretty sure they would have sent you warning letters before they cancelled your policy. Yet there is no mention of this. Again another review not disclosing all the facts.
★☆☆☆☆
Written on: 29/03/2011
“DO NOT AUTODIRECT USE RUN BY INCOMPETENT TEN YEAR...”
DO NOT AUTODIRECT USE RUN BY INCOMPETENT TEN YEAR OLDS.I have had nothing but lies and trouble of auto direct and have just contacted the insurance ombudsman. I had a full year with no problems then things went sour when i renewed my policy and they didnt go for the money on the agreed date they went ten days after causing bank charges twice which they said i would get refunded and was assured 3 times they had corrected the DD date (never happened) they then canceled my policy charged me for it...
Read full reviewThe Oracle's response to Guest's Review
Written on: 09/04/2011
just a few quesions, when you say 'agreed date' is that the same date as the year before? as im sure most insurance companies always take the first installment earlier when it is a renwed policy. also again we have no reason explained for the cancellation of the policy? no warning? no sense of anything being wrong? again yet another review with only selected snippets of the full story i feel, as not all the info for me to make a good decision
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Showing 11 - 20 of 62 Reviews
★☆☆☆☆
Written on: 23/03/2011
“Auto Direct car insurance: ”
Auto Direct car insurance: I changed my vehicle and they wanted £25.00 to change the cover from my old car to the new one. I said I'd never had to do this with other insurers and wanted it waved, which they declined. Therefore I then cancelled my policy, which I was entitled to do free of charge (again I have never had any problem doing this with Direct Line or Swift Cover). They agreed on the phone that no money was owed to them. Then a few months later I started receiving claims from them...
Read full reviewThe Oracle's response to Guest's Review
Written on: 09/04/2011
lets get a few things correct here. why were you so shcoked at an administration fee? there are many infact nearly all insurance companies whether brokers or underwriters charge an administration fee, say no different than bank charges, estate agent charges or even ebay for that! so why such a suprise, they are providing a service for a third party and need to make money? brokers are the reason insurance is so competetive! if it was just the underwriters around then insurance prices would not be as competetive as they are so the admin fees you pay them are small compared to the saving you make through brokers negotiating better rates. I have been insured with direct line and know for a fact they charge an administration fee. Granted you may have kicked up a fuss there and got it removed. However most insurance companies will remove this especially if you told them you wanted to cancel so i find it hard Auto Direct would not have just waived this. Also i know from experience that Auto Direct charge a £50 cancellation fee so why would you not pay the £25 admin fee but pay the £50 cancellation fee? does not make sense to me is there something you are not telling us about this story? Why is it you were entitled to cancel the policy for free? were you in the first 14 days? if so i am sure you are still liable for a charge for cancellation with most companies. Also you mention letters were sent a few months later? from reading previous reviews on here they claim auto direct first sent letters regarding the outstanding balance a few time then they were receiving letters from a debt company called something or other then ARC. reading your review seems you were treated very diffently from this, i find that hard to believe as i am sure all insurance companies follow set procedures regardless of who you are. Again another review that seems totally one side!
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<br/>(In search of a true review on anything, i comment all all types of reviews especially those that are blatantly not telling the whole story. I do this for all the people out there who are looking for honest reviews!)
★☆☆☆☆
Written on: 17/03/2011
“An absolute disgrace. How this is allowed to go on in...”
An absolute disgrace. How this is allowed to go on in this day andage is beyond me.What a horrific experience. If you want to robbed,then abused by the female and then the male worker then take insurance out. They LIE they VERBALLY ABUSE you, and they are diplorable. Avoid at all costs, I am seriously considering a chat with my local bobby as I dont like being verbally assaulted by people who are on the attack and have my personal details. CONCERNING.....If only i had read the previous review.......
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★☆☆☆☆
Written on: 14/03/2011
“AVOID AVOID AVOID AVOID AVOID ”
AVOID AVOID AVOID AVOID AVOID Arrogent and ignorant ! Cancelled my policy with tecnically 1 days notice over a dispute in the number of years NCD i had . Charged me over £100 plus £50 cancellation fee for 4 1/2 weeks cover . Paid up front , they have your money and won't give a monkeys afterwards . Staff have a diploma in absent customer relations , your not a customer , only another mug . Please stay away , if enough of us do then they might !!...
Read full reviewBabyblu2's response to Guest's Review
Written on: 17/03/2011
I found this review very helpful because...it happened to me.They were evil.
Guest's response to Guest's Review
Written on: 21/09/2011
OMG!!! It happened t me too!I totally agree Auto Direct should be avoided at all costs! There staff are rude & bullying! Will be contacting my Solicitor and the FSA! Time they were brought to account!
★★★★★
Written on: 10/03/2011
“I have never experienced any problems with Auto...”
I have never experienced any problems with Auto Direct. They were polite, very helpful. The breakdown cover side of things was also very good, they came out to me very quickly. I was with them for a year, did not stay with them as the renewal quote seem to jump up drastically in price, but I would recommend them....
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★☆☆☆☆
Written on: 21/02/2011
“AUTO DIRECT CAR INSURERS-l will never insure with this...”
AUTO DIRECT CAR INSURERS-l will never insure with this company again! I will never recommend them to anyone and will actively discourage anyone from using them! They were the most unhelpful and rude people I have ever spoken to over the phone!...
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★☆☆☆☆
Written on: 14/02/2011
“new policy instalments settled on 12th of every month....”
new policy instalments settled on 12th of every month. In february 2011 I contacted them on monday 14th to make a payment via card. I have been told my policy was already cancelled!!! Liars they said- They were asked money up to 12th of every month and same day they cancelled which was saturday. So why they did not tell me I should pay e.g by card earlier and direct debit is just bu***t. This company is biggest bol***cs on the market. I lost my deposit and time. F**ck all call center team and auto...
Read full reviewJgibson25726's response to Guest's Review
Written on: 14/02/2011
I found this review helpful because...its very good
★☆☆☆☆
Written on: 07/02/2011
“AVOID. I had 2 cars insured with autodirect. Always...”
AVOID. I had 2 cars insured with autodirect. Always had problems. some time ago i called them to get a new quote because they wanted 1K for renewal of comprehensive, i found out that: i have driving licence for 59 years(I'm actually 49 so thats impossible), 9 y no claims bonus in 2008 and 2 y in 2009(how's that possible?) and that i wasn't covered to drive to work(I speciffically requested commuting when starting policy). Anyway, I always had problem with my details( always something wrong, even...
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★☆☆☆☆
Written on: 21/01/2011
“Considering the amount of 1 star reviews I doubt my...”
Considering the amount of 1 star reviews I doubt my experiences will put you off any more but here goes because it contains "new" complaints that others hadn't mentioned. Cheap, yes. Made a mistake on the original paperwork, yes. Tried to charge an amendment fee for their mistake, yes. I don't like companies who try to trick with the yearly auto renewal, mentioned in small print on one of the myriad of back pages sent with the insurance details. A sure fire way to do yourself out of £100...
Read full reviewThe Oracle's response to Guest's Review
Written on: 27/01/2011
Well firstly it took me all of 20 seconds on their website to find the telephone numbers, are you sure you went onto the right website?
<br/>Secondly when ou say most companies allow you to add anohter car to the same policy, have you done your research?
<br/>It is your responsibility to check your documents and make sure you policy is what you want, you cant absolve yourself of responsibility, if you had needed to make a claim they would have been well with in their rights to refuse your claim.
<br/>Im sure it would take them 2 seconds to email your NCD so why are you assuming they wont?
<br/>Your other review below is far from accurate im sure, most people know that your address is a main rating factor in getting the premium for your insurance so why complain when it goes up? would you be so quick to complain if it went down? and to say they cancelled your policy because you challenged them is absurd? if you are going to leave a negative review surely you should give us all the facts
★☆☆☆☆
Written on: 11/01/2011
“I changed from my long term insurer influenced by...”
I changed from my long term insurer influenced by their cheap quote however cut price in their case means poor customer service. When I advised them of a change of home address they tried to charge £20.90 but couldn't explain why, when I challenged this they cancelled my policy on Xmas Eve. The person I spoke to at Autodirect clearly had made a bad career choice and was struggling to be polite so he gave up ! AVOID AUTODIRECT AT ALL COSTS THERE ARE BETTER OUT THERE ! ...
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★☆☆☆☆
Written on: 10/01/2011
“Will never be using these people again. Called Friday...”
Will never be using these people again. Called Friday to discuss change to policy to allow me to make one journey of 8 miles for work, ended paying £50 additional premium + £25 admin cost to bring my Social/Domestic policy up to Commuting [even though I drop my own children at school I work at part time - so the journey is absolutely no different, but OK, I am employed there.] Was quoted an additional £40 for Class 1 which I needed to confirm with Head at school. Emailed them 2.35pm...
Read full reviewThe Oracle's response to Guest's Review
Written on: 27/01/2011
I think you need to wprk on your maths, you say the original quote from them was £50 then you asked about class business use which was another £40 im not sure but i think £50 + £40 = £90. you told them to go ahead and they said the price was £90??
<br/>Im pretty sure no broker would wait for the rates to change?
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Showing 21 - 30 of 62 Reviews
★☆☆☆☆
Written on: 21/12/2010
“Watch out for their extra charges - admin fee, 2%...”
Watch out for their extra charges - admin fee, 2% credit card fee, motor protection fee etc. Endorsment added saying if I went over my estimated mileage I wouldn't be covered. Spent ages argueing with these people - just beware!!!!!!! Now keeping my fingers crossed I don't have to make a claim!!...
Read full reviewThe Oracle's response to Guest's Review
Written on: 27/01/2011
Ok where do i start, what seems to be the problem with the endorsement for not going over your stated mileage? the mileage factor is another rating factor that can affect your premium so you should state enough to cover yourself or everyone would put 500 miles and get a cheaper price, surely this can't be there problem?
<br/>I have looked and there fees do seem to be stated and i know from experience they are not the only place in the country to charge 2% for using a credit card, have you never come accross this before?
<br/>As far as i am aware the motor protection is an additional product that is added by customers? am i wrong? also you mention arguing with these people, maybe you should have realised that they were not in the wrong so why should you be arguing with them?
<br/>I have used this company for several years and not had a problem, i answered all the questions myself so if there is anything wrong then its my fault, as it happens i always read my documents to make sure all is correct. When i have had to deal with them i have never had a problem, i dont see why there are so many negative reviews on this site!
★☆☆☆☆
Written on: 15/12/2010
“THIS COMPANY IS TERRIBLE..I AM NOT A POLICY HOLDER OF...”
THIS COMPANY IS TERRIBLE..I AM NOT A POLICY HOLDER OF THIS COMPANY AND I SO WOULD NOT WANT TO BE...I had a claim for a wreck I was in and they had terrible customer service the adjuster told me not to call him for anything,,,They lied and only fixed one or two problems and more were caused by the wreck....I did not want to rate then stars but u have to to get through...TERRIBLE COMPANY.........
Read full reviewThe Oracle's response to Guest's Review
Written on: 27/01/2011
So aftrer reading your review i just wanted to ask a few questions. If you are not a policy holder with Auto Direct then why didnt you get your insurance company to speak to them and sort out the claim and repairs? isnt that what you are paying them for? and secondly you are talking as if it was auto direct who are dealing with your claim when as to the best of my knowlege they are a broker therefore it would be an underwriter dealing with any claim not the broker.
★☆☆☆☆
Written on: 13/12/2010
“Very angry with this company - extortionate hidden...”
Very angry with this company - extortionate hidden charges based on misleading information and arrogant staff. Avoid like the plague - they are only interested in conning people and not in fulfilling their side of the deal. I am investigating taking legal action against them to reclaim my costs - I have cancelled my policy and switched to another insurer....
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★☆☆☆☆
Written on: 20/11/2010
“I've taken out insurance with auto direct only to...”
I've taken out insurance with auto direct only to notice my 12 month policy expire's 11 month's in,i've spent a small fortune on my mobile trying to sort this out but with no luck,i bought my current car in on the 17th may and insured it the day i got it yet my insurance is up on the 17th apr the following year,they said i'd have had to insured from that date....even though i hadn't even seen the car in april i eventully bought....do yourself a favour and avoid this company!...
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★☆☆☆☆
Written on: 10/11/2010
“Waring, do not choose this company. Cheapest, but they...”
Waring, do not choose this company. Cheapest, but they will get more money from you with any reasons. After all you will pay more money. I got policy from this company then with some of wrong communications my policy was cancelled and they asked to pay 192 pounds, cancellation fee, one year's legal fee and break down service, even they cancelled after one month I had got the policy. I am now taking this matter to OFCOM. Horrible car insurance agent....
Read full reviewThe Oracle's response to peter0516's Review
Written on: 28/01/2011
Peter OFCOM? what do they have to do with insurance?
<br/>Why havent you put why they cancelled your policy, i find it hard to believe any insurance company would cancel a policy with no good reason.
<br/>If you are going to leave a negative review would be usefull if you gavce all the information so people can make an informed decision
★☆☆☆☆
Written on: 04/11/2010
“ brought car insurance from them because of the low...”
brought car insurance from them because of the low price but 3 months in they wrote to me wanting to put price up by nearly 70 pounds.because of so called undeclaired claim. faxed and emailed proof of no claims to them but they claim not to recieve either. they now say i owe them money for a cancellation fee. DO NOT USE THIS COMPANY...
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★☆☆☆☆
Written on: 05/10/2010
“WHAT A TERRIBLE INSURANCE COMPANY MY CAR POLICY IS...”
WHAT A TERRIBLE INSURANCE COMPANY MY CAR POLICY IS JUST COMING TO AN END...... I HAVE NEVER CLAIMED ON THIS POLICY BUT THEIR CHARGES ARE UNBELIEVABLE.... Four months into my policy I moved house, please note my house insurance is also with Auto Direct. They charged me an extra £25 a month on my car insurance because I had moved but no extra on my house insurance, when I queried this they said thats the way it came out....to add insult to injury they charged me their £25 admin charge...
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★☆☆☆☆
Written on: 29/09/2010
“Absolutely disgusted with the way this company...”
Absolutely disgusted with the way this company operates. Would strongly suggest that anybody who has taken out cover via this bunch of clowns rings them to make sure they are still covered as the current trend seems to be for them to cancel your insurance policy without good reason and without bothering to make sure you know....
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★☆☆☆☆
Written on: 23/09/2010
“Barely commenced a policy with this company yet and...”
Barely commenced a policy with this company yet and already they are trying to stick me with charges for mistakes they claim are mine. AVOID AT ALL COSTS...
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★☆☆☆☆
Written on: 17/09/2010
“I made the unfortunate mistake of not checking these...”
I made the unfortunate mistake of not checking these reviews. 16 days ago i signed up, paid a deposit, only to find out they had made a mistake on their policy and then charged me £30 to correct it. When i requested to cancel they said my deposit was non refundable. So 117GBP plus 25 admin fee to cancel for 16 days of insurance. Was utterly disgusted at how they treated me. But in the end its my own for not checking the tiny writing that they print with. AWFUL Stay away from this company!...
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Showing 31 - 40 of 62 Reviews
★☆☆☆☆
Written on: 14/09/2010
“This company ave caused me nothing but heartache and...”
This company ave caused me nothing but heartache and stress. i was found at fault for a minor traffic incident by pure speculation. The other driver claimed the left side of his company carwas written off by my wing mirror hitting his vehicle. The company never cameout to assess the vehicles and now it turns out the that the third party is even claiming it was a totally different car and they believe him. I had a witness that they nevr contacted and they assume my wing mirror went over the white...
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★☆☆☆☆
Written on: 03/07/2010
“This company came up as the cheapest on the price...”
This company came up as the cheapest on the price comparison websites. I really wish I'd spent a few pounds more and avoided them. They are possibly the most useless bunch of rude and unhelpful imbeciles I've ever dealt with. They have messed up my policy, want to charge me money for correcting their mistakes and have lost my proof of no claims 3 times. Do yourself a favour and stay away from this mess of a company. Spend the extra £20....
Read full reviewGuest's response to Guest's Review
Written on: 21/09/2011
how can they mess up your policy if you took it out online, surely you have entered the details yourself therefore if any of them were incorrect wouldn't that be your fault not theres?
★☆☆☆☆
Written on: 10/05/2010
“I can't put in writing how furious I am with these...”
I can't put in writing how furious I am with these clowns. Having been with them for a year, I had to amend my policy to show an increase in the estimated annual mileage. They said that would add around £10 to my annual fee, which I agreed to. Two days later, I received a letter informing me that my details had been changed and as such, I was due them an additional £150. I have since cancelled my policy, but still haven't received repayment which they were quick enough to withdraw from...
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★☆☆☆☆
Written on: 29/04/2010
“stay away from this cowboy company.”
stay away from this cowboy company....
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★☆☆☆☆
Written on: 27/03/2010
“My car was damaged 6 mths ago when the driver behind...”
My car was damaged 6 mths ago when the driver behind failed to stop. Making a claim took ages as after reporting the accident to Auto Direct, I then had to go through the whole process again with Provident (the underwriter) and then again with A.I. who apparently recover the money from the other party's insurance - or not!! I heard nothing for weeks, then I had to keep on ringing - they didn't seem to care one way or the other. They eventually, after several months, told me that the other driver...
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★☆☆☆☆
Written on: 10/03/2010
“I wish I would have read the reviews on this company. ...”
I wish I would have read the reviews on this company. They are a to be avoided at all costs. They do not send correct documents and will only contact you to sell more products. Spend a few pounds more and go with a reputable company. Read all the reviews and do your research i wish I had. Go with them at your own risk you have been warned!!!!!!!!!...
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★☆☆☆☆
Written on: 09/03/2010
“Car cover purchased on the web site and then they...”
Car cover purchased on the web site and then they confirmed by phone. A week later they cancelled the Policy because Auto Direct would not accepted compay car insurance letter as prof of no claims. Policy was origenaly paid on debit car taken out by them the same day. Had to wait 5 weeks for credit to be paid back into same account took 2 emails and 3 phone calls. Not a helpful company at all would not deal with them again. It cost me for a cover i never got. After i cancelled with them i took out...
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★☆☆☆☆
Written on: 22/01/2010
“Do NOT insure your car with this company. ”
Do NOT insure your car with this company. Frankly, they make money by misrepresenting themselves. They come out initially cheap on the price comparison site (Why else would you take out insurance with an unknown company?)then they claim that your no-claims bonus is invalid for some spurious reason and attempt to charge a huge supplementary premium. This almost doubled the cost of the insurance in my case. I refused to pay the extra and have asked for a refund (with a substantial component...
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★☆☆☆☆
Written on: 18/12/2009
“DONT EVER USE THIS COMPANY! THIS IS THE WORSE COMPANY...”
DONT EVER USE THIS COMPANY! THIS IS THE WORSE COMPANY I HAVE EVER HAD TO DEAL WITH. I was insuring a 1.8 car and changed over to a 800cc car, they wanted an extra £150 for me to do this - HELLO!!! something wrong with the math's on that one. We then stupidly decided to insure a 2nd car with them, thinking as we are insured already with them we might get a good deal - OH NO! They have taken our money to insure the car which we then cancelled in 14 days, as decided that we didn't want to give...
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★☆☆☆☆
Written on: 07/12/2009
“i went through this company as they were the cheapest...”
i went through this company as they were the cheapest car insurance quote but in 2 weeks of being with them ive had 2 letters saying they need to ammend my policy. On both occasions they have put the monthly payments up by about £3 each time it doesnt sound alot but £6 a month over 12 months soon adds up and now works out they are not the cheapest quote afterall....
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