They will not pay you out but find a excuse, they simply stated that accident never happened and that I made it all up. Even after showing evidence.

I have 2 policys for 10 years and i sold one car so they charged me over £53 for this privalege loyalty means nothing to them.Discusted member dont expect me to renew other policy

You pay an insurance to look after you. If for whatever reason something goes wrong. Privilege, don't look after you! I've repeatedly had to call up and chase updates on my claim as they have never called me back. This is still on going. I've just got of the phone from the bodily injury team who have made the decision on my behalf that my case will go 50/50. I was beyond shocked to hear this. This will not happen. How dare they even contiplate making any decisions on my behalf. It has been a disappointing a frustrating experience so far. I would not advise anyone to get their insurance through Priviledge because if for whatever reason you have to claim. They don't want to know you.

I am a new driver, my first years insurance was £1300 which was the best quote I could find. Everyone at privilege are more than happy to talk to you when they want to take more money off of you but don't take complaints well. On my second year of driving they decided that my insurance should now be £1500 with £500 total excess even with 1 years no claim. This would be if I paid annually, if I wanted to pay monthly the insurance went up nearly another £150. They wouldn't take any money off even after I had complained to them and they didn't exactly want to listen to my complaint either. I personally would not go with privilege insurance again and I will be changing insurers when my policy is finished with them. My best advise to any new drivers would be to look around at other company's and use privilege as a last resort when looking for insurance especially if you struggle with money like myself.

Needed to have a copy of insurance document/cover note so I could tax a new vehicle at the post office, was told that it would be sent and could take up to seven days so I asked for it to be emailed, was told they do not email but they could fax it to me but it would cost £9 for one phone call to a fax machine. Companies like this are the reason why this country is labelled rip off Britain and are allowed to get away with it. Rant Over but beware.

this company owns open and direct in n ireland i went to cancel my car insurance as car was sold on and with six months still to go on policey thought i might get maybe a hundred pounds back was shocked to learn i will be getting three pounds and fifty pence

Cheap car insurance for a reason! The story Had an accident, my fault. Rang Privilege the same evening and could not record the claim as "the system was down". Next day was good, garage picked my car up and the rental company gave me a courtesy car for 2 weeks. So far so good. The car was written off about 2 weeks later, got a poor deal for my car, even after haggling, and a month has gone by and I still haven't received the cheque! Summary Pay little for car insurance and expect sub-standard service.

Watch out for the hidden costs!

I got a quote through a comparison website which was £160 less than my existing insurer's quote. However the Privilege quote included £30 off which you don't actually get until the policy has run for 90 days.

I would have to pay extra for things such as no claims protection, legal insurance, courtesy car etc. which were all included in my old policy. Also Privilege were going to increase my premium by £100 for adding my mum onto the policy - even though she has been driving for over 40 years and never made a claim or had any points on her licence. My other insurer added her for no increase in the premium.

By the time I added up the extra costs and the cost of adding my mum, the quote from Privilege was as expensive as the renewal quote from my previous insurer, so I am staying with them.