Privilege Car Insurance Reviews

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★☆☆☆☆
1.3 / 5
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Privilege Car Insurance
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Latest Reviews

★☆☆☆☆

“Horrible Customer Service”

Written on: 22/02/2015 by Cristina29 (1 review written)

Having paid our insurance dutifully to Privilege for the past 8 years, we are now trying to make a claim, as our car was stolen. It has been 3 weeks since our car was stolen and I still cannot get a straight answer from them. I am told something different every time I ring up. They left me a message today when I was in a meeting so I have returned their call. I was on hold for 25 mins before I even spoke to someone. Then I am told it is because they have not received a document that I sent… Read Full Review

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★☆☆☆☆

“Worst insuren in the whole uk”

Written on: 20/02/2015 by McCracken65 (1 review written)

I've been robbed £125.25 by this insurance company ''Privilege'' just for cancelling the policy with them, Worst service I've ever received by a company.To all out there tryimg to insure homes or vehicles, do not insure with thi group of money grabbers. I waited +40 min on hold just to pay part of the rip off, they tried to charge me for a service I didn't use. **VOICOT** Privilege Insurance They don't care about service. Never again in my entire life with these hunters. … Read Full Review

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★★★★★

“Great customer service.”

Written on: 01/02/2015 by Nevilleex355 (1 review written)

The customer service was great when I dealt with Privilege. I would definitely recommend it… Read Full Review

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★☆☆☆☆

“This is the worst service in the world”

Written on: 29/01/2015 by iratecromer (1 review written)

My experience Privilege Insurance A week ago I rang your office at Privilege and asked them to quote the renewal cost of my motor insurance. They quoted me £160.00. I pointed out that the cost of a comparative website from their company for my vehicle was £144.00. They replied that it was on two separate system, without ever explaining what that meant. I then spoke to the Financial Obudsman’s office and they telephoned your office at it would appear you are quoting a 12% difference for… Read Full Review

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Jagchoudhary's Response to iratecromer's Review

Written on: 05/02/2015

today my renewal letter came in the post, i was disgusted its £539 more than last year, iv never made a claim and never rang privilege to make any claims. yet my cars a year older and i have another years NCB rang up and they say the rise is due to the market increase on prices. i laughed, i asked for my NCB to be sent out and the guy says my renewal letter is enough proof? that wasn't my point i asked for my NCB to be sent out. i have't had had no problems up until now.

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★☆☆☆☆

“DREADFUL!!!Avoid avoid avoid at all cost”

Written on: 26/01/2015 by Adelina2 (1 review written)

We found privilege via a comparison website, and, as you do, we went for it since it offered the cheapest cover and offered some extras. We filled everything in correctly, my partner as the keeper of the car(he uses it 80% of the time) and myself as an owner(my name is on the log book). All sorted, phoned up, paid upfront and few days later received documents to confirm. All well until then. Two weeks later we receive a letter in the post saying they need clarification with regards to who the… Read Full Review

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★☆☆☆☆

“To be with privilege is not a privilege”

Written on: 20/01/2015 by Geovanni419 (1 review written)

I have been with this insurance for nearly year and sadly someone drove into me as he fell asleep at the wheel of his car. My lovely car which I had only had for 18 months was a mess as was I when it happened. Luckily I had 3 witnesses that saw everything and immediately came forward and helped me. Privilege however kept me hanging on the phone whilst i was crying the extra cost on my mobile was £8.00 as I could'n't use the 0800 number and had to an dial 0845 number. Every time I have had to… Read Full Review

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★☆☆☆☆

“Terrible Serice”

Written on: 17/01/2015 by Neville350 (1 review written)

This company only interested in taking your money without providing any customer care. They don't make telephone calls or send an email (no such facilities or departments), they assume that you will receive each letter from them. … Read Full Review

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★☆☆☆☆

“CEO DOESNT EVEN CARE ABOUT SERVICE A JOKE COMPANY!”

Written on: 07/01/2015 by WilsonMurray295 (1 review written)

Do not go to this company!!!! its prices online are not even the correct prices as when you call to make payment it goes up! you have to wait an hour to speak to the rude staff! when I had a problem with this company they fobbed me off with supervisors and managers that cant do there dead end jobs! CEO  doesn't even reply nor does his PA. what's the point in this company I mean really what a joke just pack up and go already save yourself the embarrassment of these reviews!!!… Read Full Review

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★☆☆☆☆

“Claim Handling Disgraceful”

Written on: 01/01/2015 by Tilley196 (1 review written)

I am a third party to a Privilege customer They ran into my parked car on the 18th October I eventually ( December ) received confirmation they were prepared to deal with my claim I sent a repair estimate requesting authorisation Every time I ring I am told the system is down Last time I called someone let it slip the system is always down until 2 pm I rang today at 2.01 pm It is now 2.312 pm & I am still on hold I would ring the complaint line but don't want to loose my place in the enormous… Read Full Review

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★☆☆☆☆

“WASTE OF MONEY ”

Written on: 22/12/2014 by NylahCostello494 (1 review written)

Service is terrible, they are rude and deal with claims so slowly better off going elsewhere as cheap doesn't always mean a great service!!!! PLEASE DO NOT USE!!!!… Read Full Review

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★☆☆☆☆

“Poor customer service during claim”

Written on: 21/12/2014 by Alyssa42 (1 review written)

I am 18 I had a bit of a crash with a car on a single track country lane which under the circumstances was not either of our faults. Unfortunately I was in an old car which suffered a fair bit of damage to the brackets holding the panels in place which meant my car was a technical write off. The claim department seem to have a list of things to say to fob you off so the company can keep taking your monthly payments until they decide they want to bother to sort the claim out. I have currently… Read Full Review

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★☆☆☆☆

“Do not use!”

Written on: 18/12/2014 by doliver77 (1 review written)

They tried to do just about everything they could to make out I stole my own vehicle even though it was recovered via its tracker after 26 minutes. Offered me a Fiat 500 or Auris as a replacement for a Panamera. I refused and they now want to charge me my courtesy car even though they 'lost' my vehicle for a week and they had to call me to find out where it was being held. Complete joke!… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 01/12/2014

We took out insurance for my wifes car because my son is a named driver we were told that they needed to change premium . As payment was coming from sons bank account. We cancelled insurance snd took out with a more reputable provider. The cars belongs to my wife . We should be allowed to decide who drives car not get forced into putting in sons name when car does not belong to him. If you intend to let your family share your car do not go with privelage they will sucker you in with low price… Read Full Review

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★☆☆☆☆

“They never follow up”

Written on: 21/11/2014 by Farley124 (1 review written)

This is my first year with Privilege and it's been a nightmare with them. I've had to make two claims to them this year, and their process is extremely slow. When you ask them to give you a call back if and when there is progress with your claim, you better not hold your breath. For both of my claims, they never called back. I had to keep chasing them for updates, despite continuously requesting for call backs. After this year is up, I will be moving on. Although they are cheap, cheap isn't… Read Full Review

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★☆☆☆☆

“WORSE CAR INSURANCE”

Written on: 14/11/2014 by WT86 (1 review written)

This is by far the WORSE car insurance ever!!! Word of advice spend your money elsewhere. I was involved in an accident back in May 2014,they don't care about anything apart from making sure that your payments are up to date. You have to constantly contact them in order for them to do their jobs, because you are left in the loop not knowing what is going on or what they are doing. FINALLY after 2 months they contact you stating in their words 'THERE IS NOTHING THAT WE CAN DO FOR YOU' and… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS ”

Written on: 04/11/2014 by Suckeredin (1 review written)

Came across with low quote then asked for proof of no claims bonus and then would not accept it and then doubled the fee...100% This was dishonest and took money under false pretences. Could never get through on the phone. They come across as very slick and I was sucked in… Read Full Review

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★★★★★

“Quality repair arranged quickly”

Written on: 22/10/2014 by HilsGY (1 review written)

Received excellent service arranged by Privilege overnight. Super service and support… Read Full Review

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★☆☆☆☆

“Terrible!!”

Written on: 17/10/2014 by centre7 (1 review written)

I Had 2 vehicles insured through this company. My wife bought a new car so we rang Privilege to change the car details. After 3 phone calls, all unanswered within 45 minutes, I decided to cancel my wife's insurance due to the expensive quote. Looked on price comparison website and Privilege quote was £150 cheaper than discussed on telephone. Was then told I owed £28 following cancellation but received bill for £75.40. Spent an entire Friday afternoon on the phone but was ultimately told to… Read Full Review

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★☆☆☆☆

“Blatantly lied too!!!! AVOID”

Written on: 11/10/2014 by Pauliell (1 review written)

After changing vehicles during my insurance policy with Privelege i called to advise of the change and if there would be an increase in premium. Was previously paying £26 a month for a Golf 1.6 diesel and the new price for a Scirocco 2.0 diesel was to increase to £64. When I asked about my cancellation options i was then offered the price at £51. After a quick search on the well known comparison sites i found quotes starting at £36 and found a quote from Prvelege at £42. My mind was… Read Full Review

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★☆☆☆☆

“Do not use!”

Written on: 01/10/2014 by MelanyEdwards120 (1 review written)

This company caused me untold distress. At every level there was a complete lack of customer service skills and following a claim there was absolutely no assistance in trying to resolve my situation. My car was in a garage for a month because of delays due to Privilege not supplying information to the garage . I was supplied with a rented car but they said I had to return it after 2 weeks even though Privilege caused the delay. Agents on the phone were rude and I just got fobbed off each… Read Full Review

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