Privilege Car Insurance Reviews

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Latest Reviews

★☆☆☆☆

“administration rip off”

Written on: 08/07/2015 by Gia394 (1 review written)

they are cheap but beware.. they make extortionate charges for administration. just changed the address and was charged £26.50 admin fee. my husband is with co op and they made no charge to change his. My insurance runs out in november but will never consider these again… Read Full Review

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★★★★★

“Quick and easy transfer”

Written on: 24/06/2015 by CheyenneReece (1 review written)

Privilege were the cheapest option when I took out the policy and the service so far has been very good. I changed my car today and the transfer of the insurance to the new car was done by phone quickly and easily. Overlap insurance with both cars was available but in the end not needed. The assistant went to above expected lengths to ensure that the cover note was faxed to the new car supplier on the same day. I haven't made a claim yet and hope not to do so but my experience to date has been… Read Full Review

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★☆☆☆☆

“Do not care once they have your money.”

Written on: 23/06/2015 by Annlinds (1 review written)

I bought car insurance online from this company in November of last year. All was fine until I called them to let them know I was moving. I was then told it would cost me £80.00 to change the address on the policy. As I am on benefits this is an incredible sum of money so I asked if I could pay it at the end of the month. I was told no then asked to pay £30.00.i still could not pay immediately so they told me I had 2 weeks in which to do so or the policy would be cancelled. I called on the… Read Full Review

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★★☆☆☆

“Dissapointing Service ”

Written on: 09/06/2015 by DonavanAdair1953 (1 review written)

You pay an insurance to look after you. If for whatever reason something goes wrong. Privilege, don't look after you! I've repeatedly had to call up and chase updates on my claim as they have never called me back. This is still on going. I've just got of the phone from the bodily injury team who have made the decision on my behalf that my case will go 50/50. I was beyond shocked to hear this. This will not happen. How dare they even contiplate making any decisions on my behalf. It has… Read Full Review

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★☆☆☆☆

“Disgusting service!”

Written on: 04/06/2015 by Iris1989 (1 review written)

There is no customer service! I've been waiting 3 weeks to get my logbook back. 5 phone calls later and still no logbook. Treated like rubbish and they ripped me off to suit themselves. Please, please please avoid at all costs! I'd never consider these rip off merchants ever again! No contact off them whatsoever after my accident. I had to chase them and was passed pillar to post. It was cheaper for them to palm me off rather than pay me the value of my car for an accident where my parked car… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER”

Written on: 18/05/2015 by rfMcCleary459 (1 review written)

AVOID AT ALL COSTS WORST INSURANCE COMPANY EVER!!! THEY DONT CARE ABOUT YOU ONLY CARE ABOUT THE MONEY… Read Full Review

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★☆☆☆☆

“Not interested in their customers”

Written on: 16/05/2015 by renalright (1 review written)

Bought this car insurance on a comparison website due to it being the cheapest. Cheapest is definately not the best. I had to make a claim back in September and reported it immediately. They said to go ahead and get the car repaired as the other person had drove into the back of us. We did not want to get the car repaired until liability was sorted so waited to hear back. 3 months later, I had heard nothing so contacted the insurance company on their expensive rate number and they said that… Read Full Review

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★☆☆☆☆

“Very Disapointed”

Written on: 05/05/2015 by Digger1982 (6 reviews written)

I am not impressed with Privilege. They failed to offer me their best prices and then charged me £53 when I missed a DD payment. Went elsewhere and immediately saved myself over £300! Just wish I had done it sooner - good riddance Privilege… Read Full Review

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Karlciz's Response to Digger1982's Review

Written on: 10/05/2015

I am too - just about to leave a neg review too - thanks for the heads up!

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Karlciz's Response to Digger1982's Review

Written on: 10/05/2015

I am too - just about to leave a neg review too - thanks for the heads up!

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★☆☆☆☆

“Inflexible Approach to Customer Care”

Written on: 17/04/2015 by JB29 (1 review written)

I rang to inform Privilege that my anticipated mileage would temporarily be double the usual due to visiting my terminally ill Mother. I was asked how long this would continue, which I couldn't answer. It could be weeks, perhaps a month or two. I was told there would be an admin charge of £26 each time I made a change and that under no circumstances would this be waived. I ended up paying an additional premium of £65. Despite being obviously upset by their inflexible response, the advisor… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 16/04/2015 by George25green (1 review written)

Very disappointed by Priviledge. Struggled to get a reply to questions. Emails were ignored once premium was paid. Disinterest when finally got through on phone. Haven't known a company like it in this day and age… Read Full Review

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★★☆☆☆

“Not at all fair! ”

Written on: 13/04/2015

I am a new driver, my first years insurance was £1300 which was the best quote I could find. Everyone at privilege are more than happy to talk to you when they want to take more money off of you but don't take complaints well. On my second year of driving they decided that my insurance should now be £1500 with £500 total excess even with 1 years no claim. This would be if I paid annually, if I wanted to pay monthly the insurance went up nearly another £150. They wouldn't take any money off… Read Full Review

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★☆☆☆☆

“Do Not Buy Priviledge Car Insurance Service is Terrible”

Written on: 10/04/2015 by 51Clifford (1 review written)

We had a traumatic accident where we were hit, late at night, by a driver who was on the wrong side of the road, and we suspect, under the influence, who left the scene. Priviledge refused all support until the vehicle was examined. We had no car at all for 5 days. It was a holiday weekend, so I called them first day back and every day after. They had not even logged a claim with the other insurance company after 3 days, and suggested I would not get an update for 2 weeks minimum, and this… Read Full Review

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★☆☆☆☆

“CLUELESS!”

Written on: 01/04/2015 by Sheehanui394 (1 review written)

i see what others mean, still waiting from November to get my excess back from a totally blame free incident. Third party totally admit fault and accept full claim. Cannot get anyone to answer phone calls or letters, don't seem to have enough staff. Even CEO DOES NOT SEEM TO BE AT HOME. Perhaps they should see their parent company's tv ad (Direct Line) where they state they will sort out your claim with no fuss and as quickly as possible. Do not deserve the business, will not be using again… Read Full Review

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★☆☆☆☆

“AVOID!!!”

Written on: 16/03/2015 by vpuk1986 (1 review written)

What a joke of a company! Had to make a claim due to my vehicle catching fire whilst driving. Called them at the time of incident to arrange collection of the vehicle from the roadside only to be initially told that I do not have cover with them!! Upon further interrogation by the call handler, it turned out that i did have cover! Surprise surprise. Should have realised then that this was going to be a long, drawn out process. Called the following morning to ask what was going to happen now… Read Full Review

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Leesi's Response to vpuk1986's Review

Written on: 16/03/2015

I've had a very similar experience to you with this company and a fire damaged car. They lost my car, didn't assess it for weeks, lied and said they'd applied for police reports. One lie after another. My full review is on here dated sept 2013. I didn't go to the Ombudsman but I did take the complaint higher within the company and that was dealt with very professionally. Good Luck.

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★☆☆☆☆

“Avoid avoid avoid”

Written on: 08/03/2015 by Carr282 (1 review written)

Went to cancel our car insurance policy with two months left on the policy and were told there would be just under £50 cancellation fee to cancel the policy. Do not be fooled into thinking because these guys are cheaper than other insurers that you are really saving money. They will of course tell you that its 'included in the policy document' which it is but being remotely rational about the cost to cancel the policy - £50 to cancel a £400 policy is clearly ridiculous. In short strongly… Read Full Review

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★☆☆☆☆

“Horrible Customer Service”

Written on: 22/02/2015 by Cristina29 (1 review written)

Having paid our insurance dutifully to Privilege for the past 8 years, we are now trying to make a claim, as our car was stolen. It has been 3 weeks since our car was stolen and I still cannot get a straight answer from them. I am told something different every time I ring up. They left me a message today when I was in a meeting so I have returned their call. I was on hold for 25 mins before I even spoke to someone. Then I am told it is because they have not received a document that I sent… Read Full Review

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★☆☆☆☆

“Worst insuren in the whole uk”

Written on: 20/02/2015 by McCracken65 (1 review written)

I've been robbed £125.25 by this insurance company ''Privilege'' just for cancelling the policy with them, Worst service I've ever received by a company.To all out there tryimg to insure homes or vehicles, do not insure with thi group of money grabbers. I waited +40 min on hold just to pay part of the rip off, they tried to charge me for a service I didn't use. **VOICOT** Privilege Insurance They don't care about service. Never again in my entire life with these hunters. … Read Full Review

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★★★★★

“Great customer service.”

Written on: 01/02/2015 by Nevilleex355 (1 review written)

The customer service was great when I dealt with Privilege. I would definitely recommend it… Read Full Review

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★☆☆☆☆

“This is the worst service in the world”

Written on: 29/01/2015 by iratecromer (1 review written)

My experience Privilege Insurance A week ago I rang your office at Privilege and asked them to quote the renewal cost of my motor insurance. They quoted me £160.00. I pointed out that the cost of a comparative website from their company for my vehicle was £144.00. They replied that it was on two separate system, without ever explaining what that meant. I then spoke to the Financial Obudsman’s office and they telephoned your office at it would appear you are quoting a 12% difference for… Read Full Review

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Jagchoudhary's Response to iratecromer's Review

Written on: 05/02/2015

today my renewal letter came in the post, i was disgusted its £539 more than last year, iv never made a claim and never rang privilege to make any claims. yet my cars a year older and i have another years NCB rang up and they say the rise is due to the market increase on prices. i laughed, i asked for my NCB to be sent out and the guy says my renewal letter is enough proof? that wasn't my point i asked for my NCB to be sent out. i have't had had no problems up until now.

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★☆☆☆☆

“DREADFUL!!!Avoid avoid avoid at all cost”

Written on: 26/01/2015 by Adelina2 (1 review written)

We found privilege via a comparison website, and, as you do, we went for it since it offered the cheapest cover and offered some extras. We filled everything in correctly, my partner as the keeper of the car(he uses it 80% of the time) and myself as an owner(my name is on the log book). All sorted, phoned up, paid upfront and few days later received documents to confirm. All well until then. Two weeks later we receive a letter in the post saying they need clarification with regards to who the… Read Full Review

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Intolerant-Goth's Response to Adelina2's Review

Written on: 10/03/2015

Blimey! Thank you for the review Adelina2, I was considering purchasing from Privilege (as like yourself it was the cheapest quote on a comparison website). I will avoid using them. Cheaper isn't always better - Mr M.Lewis should take heed instead of spouting about how much money you can save by going with the cheapest quote from comparison websites.

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Adelina2's reply to Intolerant-Goth's Comment

Written on: 10/03/2015

Absolutely. Worst thing is, the ombudsman won't touch them because their terms and conditions are worded in such a way that Wonga would be put to shame. I really have learnt my lesson and glad others like you are benefiting from it!

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