prudential car insurance reviews | Watch This Item.

Average Ratings
Customer Service1.8/10 Based on 5 ratings
Value for Money2.8/10
Overall rating1.9/10
11% Recommended1 out of 9 Reviews
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9- Prudential Car Insurance Reviews

  • Full review by
    Guest.
    on 30th Jun 2009


    User Rating : 1
    Respect : 0

    Good Points: good at taking your money

    Bad Points: drag their feet, poor communications, rental car cover non existant, do not believe them when they tell you that cover includes rental car. it does not.

    General comments: I ran into a van and the first thing I battled with was getting a replacement rental car for my wife (I work away usually). Prudential said we had to wait till the assessor had looked at the car, we waited 5 days and thought that was enough. Then were told he has looked at it but should be calling us, but it looked like it was written off and to start looking for a new car to buy. 3 days later we called and were told he had gone on holiday and it is now not written off and the repair company would send out a small courtesy car (2 door - useless for us) . The same day the repair company called us directly saying that the insurance company were probably mistaken as it would cost more to fix than they think. We are now waiting for the assessor to come back from holiday.
    Guest's review and ratings     | 183 words

  • Review by
    Guest.
    on 10th May 2008


    User Rating : 0
    Respect : 0

    Unfortunately my first car was stolen whilst i was out of town, called the police who checked the CCTV and advised that there was no footage. Then my second car was involved in a non fault car accident, my car being worth in the region of £50,000.00, I thought it sensible to go through my own insurers being Prudential Car Insurance. The nightmare began, to date they haven't paid me for the theft of my first car or for the second car (which i must add was written off) everytime i ring th ...
    Guest's full review     | 239 words

  • Review by
    chwoolgar Rank: Lance Corporal
    on 1st May 2008


    User Rating : 0
    Respect : 0

    I had an accident (Other drivers fault), the other driver admitted liability. I did not get a courtesy car as they said that they cannot decide whether the car is a write off or repair and they could not check it until 1 month later. When the car was finally checked I was told that I would be paid out less the excess when it was the other drivers fault!!! Prudential lost the liability claim, insulted me when I phoned saying to be patient, it is now 2 months on and I still have not been paid, n ...
    chwoolgar's full review     | 223 words

  • Review by
    selva
    on 6th Dec 2007


    User Rating : 0
    Respect : 0

    As we said they stall on every point, as we were injured in the accident we keep asking for a claims form and they say it has been sent time and time again, the council have sent us a bill for road closure which was sent to them to pay which they said they would, we had another demand to pay the bill, pru said they had paid it. We received a final bill given us 10 days to pay or legal action would be taken against us! on taking this matter up with the pru they said they were not going to pay unt ...
    selva's full review     | 207 words

  • Review by
    anzibar
    on 19th Sep 2007


    User Rating : 0
    Respect : 0

    Where to start!!! I was hit by a drink driver at the beginning of July and had very serious whiplash meaning I was off work for two months and my car was written off. I spent 6 weeks arguing with prudential over the value of my car (they had knocked off almost £500 for things that didn't exist before the accident). It was only when I went through the financial ombudsman that they eventually agreed on a more suitable price. The other drivers insurance was MUCH more helpful than my own and i ...
    anzibar's full review     | 159 words

  • Review by
    sabs2007
    on 1st Aug 2007


    User Rating : 1
    Respect : 0

    Would recommend not going with Prudential as they just messed me around. Had an accident which I initially claimed for no damage to other vehicle which was a lorry who hit my small Micra. Was told to settle for 50/50 and that I could not appeal This took about 5 months. Decided to appeal to them anyway was then told 3 months later that I did not have enough evidence and that was that. Decided to recind my claim as I had no work carried out on my car ( otherwise I would have had to pay £200 ...
    sabs2007's full review     | 340 words

  • Review by
    SandraD
    on 23rd Jan 2007


    User Rating : 2
    Respect : 0

    Up until today my intention was to go back to them when I return to the UK. But not anymore. If Prudential car insurance cannot master adding my name and number of years no claims to a standard fax and sending it - what chance have they of sorting out an actual claim?
    SandraD's full review     | 172 words

  • Review by
    pmanser1 Rank: Lance Corporal
    on 4th Nov 2006


    User Rating : 4
    Respect : 0

    Their non-UK call centres are a problem, as the culture difference leads to poor customer service. Prudential car insurance also have problems corresponding when a query is raised.
    pmanser1's full review     | 35 words

  • Review by
    sajid1 Rank: Lance Corporal
    on 14th Feb 2006


    User Rating : 9
    Respect : -1

    My Prudential Car Insurance policy lapsed because the direct debits bounced when I was abroad for 3 months, however, when I got back there was a mountain of mail telling me exactly what was going on, they even released my no claims and gave me a pro rata discount due to the cancellation. Unfortunately I didn't get back in time to stop the cancellation but I must admit, overall, one of the best companies I have ever dealt with, they even do company car driver schemes (my brother tells me).
    sajid1's full review     | 94 words | 1 comment added.


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