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Written on: 28/03/2012 by maclcy (1 review written)
I initially took out a motor car policy with Prudential prior to March 2004. Since that time the policy had been allowed to renew every year. This year the premuium was excessive and although they offered an immediate reduction of £100 I felt it wrong that they tried to charge the extra £100 in the first place. Therfore I cancelled the renewal. Imagine my surprise when I found they (Prudential) had taken a further months payment from my account on the last day of the previous policy… Read Full Review
Written on: 04/02/2011
Appaling customer service.
Had an accident that wan't my fault and they assumed it was my fault all the way along. Asked them if they wanted photos or more information and they said they don't need it.
All they took was a telephone statement and then made their conclusion and that there was no ground for appeal.
Really devestated my own insurance company (prudential) aren't even sticking up for me. Solicitor said it should be 50/50 or non-fault.
Avoid at all costs… Read Full Review
Written on: 04/12/2010 by Pjayamundo (1 review written)
I have been with Prudential insurance for the last 10 years. And never claimed for anything that wasn't my fault. Ive just put a complaint in about the service there giving me. Here's the story. I took fully comp buissness insurance out this time round instead of private. just so I had the cover i needed. Last saturday I curbed my car slipping in the snow this bent the wheel bad and also a support bar. not a costley job to repair. Less than £100 to do. But What I really needed was a car so I… Read Full Review
Written on: 31/01/2010
I was with Prudential for 8 years before my reduced budget forced me to search for cheap insurance. I made a claim during my second year with them after my car was damaged by a stolen car. Repairs were done very quickly and satisfactorily. I was also provided with a courtesy car. I've never really felt as secure since leaving the Prudential and, if I was still earning a wage, I would return to them tomorrow… Read Full Review
Written on: 30/06/2009
I ran into a van and the first thing I battled with was getting a replacement rental car for my wife (I work away usually). Prudential said we had to wait till the assessor had looked at the car, we waited 5 days and thought that was enough. Then were told he has looked at it but should be calling us, but it looked like it was written off and to start looking for a new car to buy. 3 days later we called and were told he had gone on holiday and it is now not written off and the repair company… Read Full Review
Written on: 10/05/2008
Unfortunately my first car was stolen whilst i was out of town, called the police who checked the CCTV and advised that there was no footage. Then my second car was involved in a non fault car accident, my car being worth in the region of £50,000.00, I thought it sensible to go through my own insurers being Prudential Car Insurance.
The nightmare began, to date they haven't paid me for the theft of my first car or for the second car (which i must add was written off) everytime i ring them i… Read Full Review
Written on: 01/05/2008 by chwoolgar (1 review written)
I had an accident (Other drivers fault), the other driver admitted liability. I did not get a courtesy car as they said that they cannot decide whether the car is a write off or repair and they could not check it until 1 month later. When the car was finally checked I was told that I would be paid out less the excess when it was the other drivers fault!!!
Prudential lost the liability claim, insulted me when I phoned saying to be patient, it is now 2 months on and I still have not been paid… Read Full Review
Written on: 06/12/2007 by selva (1 review written)
As we said they stall on every point, as we were injured in the accident we keep asking for a claims form and they say it has been sent time and time again, the council have sent us a bill for road closure which was sent to them to pay which they said they would, we had another demand to pay the bill, pru said they had paid it. We received a final bill given us 10 days to pay or legal action would be taken against us! on taking this matter up with the pru they said they were not going to pay… Read Full Review
Written on: 19/09/2007 by anzibar (1 review written)
Where to start!!! I was hit by a drink driver at the beginning of July and had very serious whiplash meaning I was off work for two months and my car was written off. I spent 6 weeks arguing with prudential over the value of my car (they had knocked off almost £500 for things that didn't exist before the accident). It was only when I went through the financial ombudsman that they eventually agreed on a more suitable price. The other drivers insurance was MUCH more helpful than my own and in a… Read Full Review
Written on: 01/08/2007 by sabs2007 (1 review written)
Would recommend not going with Prudential as they just messed me around. Had an accident which I initially claimed for no damage to other vehicle which was a lorry who hit my small Micra. Was told to settle for 50/50 and that I could not appeal This took about 5 months. Decided to appeal to them anyway was then told 3 months later that I did not have enough evidence and that was that. Decided to recind my claim as I had no work carried out on my car ( otherwise I would have had to pay £200… Read Full Review
Written on: 23/01/2007 by SandraD (1 review written)
Up until today my intention was to go back to them when I return to the UK. But not anymore.
If Prudential car insurance cannot master adding my name and number of years no claims to a standard fax and sending it - what chance have they of sorting out an actual claim?… Read Full Review
Written on: 04/11/2006 by pmanser1 (1 review written)
Their non-UK call centres are a problem, as the culture difference leads to poor customer service.
Prudential car insurance also have problems corresponding when a query is raised… Read Full Review
Written on: 14/02/2006 by sajid1 (1 review written)
My Prudential Car Insurance policy lapsed because the direct debits bounced when I was abroad for 3 months, however, when I got back there was a mountain of mail telling me exactly what was going on, they even released my no claims and gave me a pro rata discount due to the cancellation. Unfortunately I didn't get back in time to stop the cancellation but I must admit, overall, one of the best companies I have ever dealt with, they even do company car driver schemes (my brother tells me)… Read Full Review
As rated by real users
" Excellent Customer Service! " Read More
" Find another insurer do not use this company " Read More
" A(mazing) Plan Insurance - The Best In The Business!!! " Read More
" Not a company to be trusted!!! " Read More
" Dreadful service " Read More
Written by Lexxy1952