RAC Car Insurance Reviews - www.rac.co.uk

★☆☆☆☆
1.4 / 5
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Latest Reviews

★☆☆☆☆

“Complete rip off”

Written on: 19/12/2014 by Hayes304 (1 review written)

What absolutely disgraceful service that has continued. We had two cars insured and never ever again will we use this company. One of the cars quite probably under their terms or do they say now would not have been covered - it was sorned. There was nothing on the website to warn of this so had we needed to claim they would have refused and while they have given some refund not all. And watch out because if you insure your car with them they will simply charge you the next year and trying to… Read Full Review

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★☆☆☆☆

“The most shocking mis-use of a brand name.”

Written on: 17/12/2014

Please do NOT use this insurance company. They are very good and efficient at taking your money but have NO INTEREST WHATSOEVER if you actually have an accident. In my case, an overseas lorry drove into my car, and when I telephoned their claims line it was NOT the RAC who answered, but a company of York based solicitors looking for whiplash claims. 7 months on I have no result. Shocking and Awful. I would NEVER join the RAC based on this deceptive approach. BE WARNED !!… Read Full Review

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★☆☆☆☆

“They should not be allowed to sell insurance”

Written on: 04/12/2014 by dnobjg (1 review written)

We have a no fault claim. The RAC have passed us to an under writer who have passed us to someone else who has passed us back to the under writer...and so it goes on. We pay our premium to RAC and so keep calling them to help but yet they have absolutely no idea what to do and are unable to assist us in any way. It is a nightmare and I would suggest you use anyone else but the RAC… Read Full Review

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★★★★★

“Always very friendly”

Written on: 22/11/2014 by 442Beasley (1 review written)

There are fat too many reviews about bad things than there are good things these days. Name one company that doesn't charge a cancellation fee if you cancel a 12 month contract with then early?! None. This is not bad customer service it is simply common sense. Do not cancel a contract if you do not want to pay a fee. The staff at the RAC insurance are most friendly and professional. When I was unsure of how to provide my no claims discount proof, I received a letter reminding me. So I phoned… Read Full Review

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★★★★☆

“Decent quality insurance”

Written on: 19/11/2014 by Rwthless (1 review written)

To a certain extent they are constrained by the market standards. I had to remind them about a courtesy car, and that started a huge problem. I'd have done better to rent from a local company and not had the hassle from the company the Underwriters chose. In my view the RAC are a decent company, but they are constrained by the industry conventions. The excess system is iniquitous and should be scrapped for example. Ehrn I rang to arrange a change of car they were extremely helpful and I… Read Full Review

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★☆☆☆☆

“MY NCD DENIED ”

Written on: 13/11/2014 by Braylens387 (1 review written)

I switched to RAC from my previous insurance company and was infromed by RAC to provide my NCD, so I did, however they kept saying by email it was not received and at the end they cancelled my insurance and charged me £ 55 of my debit card. In Addition, their phone numbers are not answering and you need to wait so long before talking to someone.. so I do not recommend this company to anyone… Read Full Review

Foxtrot123X's Comment

Written on: 22/11/2014

If they kept emailing you saying they hadn't received your proof then why would you not of contacted them before your policy cancelled?! As of the £55 cancellation fee you should expect this any time any company has to cancel your insurance. At the end of the day it was your responsibility to provide proof. No company doesn't answer the phone lol, it was obviously just busy.

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★☆☆☆☆

“terrible costamor service ”

Written on: 05/11/2014 by Palomag313 (1 review written)

never ever back to rac ,charging too much for cancellation charge £55 and £25 for changing the policy details, and terrible costamer service ,,,,no body choose rac car insurance… Read Full Review

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★☆☆☆☆

“Make sure you know the cancellation charges”

Written on: 21/10/2014 by Stellak1964 (1 review written)

From the wording in the contract it looks as though you will incur a charge of £55 to cancel an insurance plus and you have to pay up the remaining amount on the insurance if you are paying monthly, usual rip off merchants… Read Full Review

Foxtrot123X's Comment

Written on: 19/11/2014

You only have to pay a £55 cancellation fee and for the time that you have been insured with them. They only charge the amount for the rest of the policy if you've got an open claim on file. Same as any company

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Foxtrot123X's Comment

Written on: 19/11/2014

You only have to pay a £55 cancellation fee and for the time that you have been insured with them. They only charge the amount for the rest of the policy if you've got an open claim on file. Same as any company

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★☆☆☆☆

“Avoid like the plague!”

Written on: 12/10/2014 by dbCollier330 (1 review written)

Would give them one star if i could, terrible customer service and would never recommend to anyone!… Read Full Review

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★☆☆☆☆

“Rip off cancellation charges”

Written on: 02/10/2014 by jamie996 (1 review written)

I have just cancelled my insurance with RAC having sold my Discovery. 4 months left to go on the policy and I get back.......£20. £55 pound cancellation charge for doing what exactly? Apparently it was all in the small print - still cannot find it. Avoid - or at least go into RAC insurance with your eyes open as well as your wallet… Read Full Review

Sonor's Response to jamie996's Review

Written on: 10/10/2014

RAC cancellation fees are confirmed on the very last page of the documents, also any company will state there fees at the point of sale before they take any money, weather it is bought online or by phone

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★☆☆☆☆

“Horrendous customer service”

Written on: 17/09/2014 by suDonahue459 (1 review written)

I got a car insurance policy with RAC on the 17th August. I then changed my car and contacted them to change car details on the 15th Sept. I was informed that current insurer did not offer cover for this car ( Renault Scenic). The customer services advisor I spoke to checked their other affiliated companies and offered me a price that was 213% more than my current price. The customer service advisor informed me that I had £50 in credit. He also apologised that they could not offer me a more… Read Full Review

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★☆☆☆☆

“give a cheap quote and when you ring up they lie”

Written on: 15/09/2014 by RaphaelHurst21 (1 review written)

i was quoted £393 online and when i phoned up to pay then they started lieing by saying that i typed in the wrong name of the car make and model...really? so therefore when i gave them the details of my car over the phone they increased the original quote of £393 to £650 , what a rip off company! go to hastings or other companies instead, i would not advise to go with these… Read Full Review

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★☆☆☆☆

“Admin charges”

Written on: 06/09/2014 by Madisyny239 (1 review written)

My mother has her car insurance through RAC. They wrote to her 4 months after taking out the policy to say her reg number wasn't on the DVLA database. There was actually a letter incorrect - an X should have been a Y. She had to pay £25 to have this put right. Yes, that's right £25 to amend ONE letter. If I got paid £25 for one keyboard strike then I'd be a multi-billionaire by now. What a freaking disgrace. I'm really mad. These guys obviously never make a mistake. Is it not a mistake that… Read Full Review

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★☆☆☆☆

“RAC CLAIM LINE - MINSTER LAW”

Written on: 01/09/2014

If you have a car insurance claim to make and you have insurance through RAC, best advice I can give you is : Do not give any details about your claim to MINSTER LAW. This is the firm that you will be put through to when you phone the RAC claims help line. They will only be interested in you if you have personal injury claim to make. They will also advise that to get your car repaired you should go via Enterprise. In order to avoid more heart ache than you are already going through, ask… Read Full Review

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★☆☆☆☆

“Renewal”

Written on: 01/09/2014 by RossiItalianbx306 (1 review written)

Got renewal today and when compared with others it is about £30.00 more expensive. On top of that the renewal telephone number is a rip-off 0844 number. Why should I pay them to ring them to spend my money .. Bye… Read Full Review

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★☆☆☆☆

“My mileage change cost me £25 administration fee”

Written on: 28/08/2014 by Darrell484 (1 review written)

I expected to be charged an extra premium for changing my car yearly mileage from 4,000 to 8,000 miles, being £26.95 but I did not expect them to charge an extra £25 for the privilege of paying them this extra money for them to just press a button. This is a rip off and, after 30 years of loyal membership, at my next renewal I shall be voting with my feet… Read Full Review

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★☆☆☆☆

“cancelation”

Written on: 05/08/2014 by Clare485 (1 review written)

phoned within 7 days to cancel the insurance company as the renewal was near £600, got another insurance company to insure me at less than £300, then a direct debit went out of my account ( forgot to cancel dd ) phoned rac and no details of me ringing in to cancel. then asked for £67 to cancel - erm you just took £55, basically told tough, asked for manager to phone me their reply was you will have to be placed on hold to speak to him! i said get them to ring me - nothing so letter going… Read Full Review

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★☆☆☆☆

“Rac insurance legal cover”

Written on: 23/07/2014 by gsWilson24 (1 review written)

I arranged my daughters car insurance for her and thinking that the RAC would be good and that a vital part of the package for my daughter would be legal cover, how wrong I was , my daughter was hit from behind and was injured, we were handed over to minster law, who were handling the legal cover , the sheer incompetence of these jokers beggars belief , nearly 4 years has past we've lost count how many times we have replied and filled in forms and still no resolution. We complained to the RAC… Read Full Review

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★☆☆☆☆

“horrible”

Written on: 16/07/2014

Made a genuine, unaware, mistake when applying on the telephone. we needed insurance urgently as our office was closed. Got nasty letter and phone calls cancelling the insurance. They were VERY unhelpful, made us feel like criminals. Went back to original insurers, no problem Got nasty letters demanding we pay cancellation fee, when in fact they cancelled it. Terrible service. Would not reccommend… Read Full Review

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★☆☆☆☆

“Car Insurance”

Written on: 12/07/2014

It is a shame that I did not see the reviews before I took out the car insurance. They took money from my credit card wrongly. They would not contact my previous insurance company and obtain the information for me to get my money back. The agents are not very helpful at all. I thought I would be moving to a good insurance company but I was very wrong. I told them that I will not be using them again… Read Full Review

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