RAC Car Insurance Reviews - www.rac.co.uk

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Latest Reviews

★☆☆☆☆

“rubbish ”

Written on: 15/08/2017 by yoCantuItalian449 (1 review written)

dont claim when insured with rac you just get moved from pillar to post ask for the underwriter and deal with them rac and it's agent are out to make money from you if your injured or a credit agreement for a hire car no wonder the premiums are going up never insure with them… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 17/06/2017 by Quinton36 (1 review written)

Recently I tried to renew my car insurance with RAC. However the agent I spoke to gave my the wrong information about my payment details resulting in my bank declining the payment. When I telephoned to complain about this, being put on hold for twenty minutes, I was told on several occasions that an agent would return my call, this did not happen. When I eventually spoke to a team leader (not the friendliest) he seemed quick to try to close the complaint. Also I was told that I had to pay… Read Full Review

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★☆☆☆☆

“Poor service and nightmare to cancel ”

Written on: 15/05/2017 by johnrod440 (8 reviews written)

Recently changed car and called to change details. Was astonished to find not only a huge charge in changing details but also outrageous premium. Nearly double the price compared to most other insurance companies. Cancelling was a nightmare as well. avoid if possible… Read Full Review

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★☆☆☆☆

“Ripoff”

Written on: 22/04/2017 by tezzamac (1 review written)

Rang to change my car policy, wanted £180 additional premium, already paid in excess of £200 to renew last month, new car is same type as existing car.they told me cost at renewal would be around £600. Got quotes with Admiral £212.55, Tesco 235.65, and A new quote with RAC £225. This is a complete racket and a ripoff… Read Full Review

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★☆☆☆☆

“Horrendous customer experience ”

Written on: 20/03/2017 by Lauramiles89 (1 review written)

I chose to insure my car through rac they weren't the cheapest but having such a good repuatation I decided to go with them, they asked me for proof of my 2 years no claims discount via email (no phone calls or letters at all) so I could only provide 1 year after the insurer (Churchill who were very helpful and I shouldn't of left) gave me my proof no problem the company before however I couldn't get in touch with to prove the other year. So I accepted that my premium would probably go up with… Read Full Review

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★☆☆☆☆

“RAC blow ”

Written on: 19/02/2017 by Banks404 (1 review written)

So ill start with the fact i had 2 years no claims but they only accept one which on the whole is my fault. So then I recieve an email stating my premium will go up if I don't contact them so I didn't and expected to pay the higher amount but RAC cancels my insurance and charges me £200 in total for 14 days insurance. Not pleased with there service and will never use it again and I'm advising all friends and family… Read Full Review

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★☆☆☆☆

“RIPPED off ”

Written on: 09/01/2017 by sjWoods481 (1 review written)

Just received an email that for a missed payment due to other payments taken from my account i will be charged a hefty £25, and my insurance for a month is £29. Are you kidding me? A ripp off company, which sadly won't realise until you already signed with them. Doing a research apparently a change of address would cost you the same and to cancel fee is at least £55. Right now i would love to speak to the head of the insurance! And i should share how great you breakdown cover is too since i… Read Full Review

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★☆☆☆☆

“£25 to change your address”

Written on: 30/10/2016 by aeMiller468 (1 review written)

These clowns charge you £25 admin fee to do anything on your policy stat clear of these this rip off company… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 23/10/2016 by GlennRH (1 review written)

I have just taken a 12 month policy for my 17 year old son and paid £1305 cash. I was sent a 'link' in an email to obtain policy documents. When I clicked this I was asked to 'Register' When I did this the system said it did not recognise the details entered even though these included the policy number in the email. When I phoned 'customer service' I was asked to state what details were entered as they did not know what questions were being asked on their own web site. Why can't they just send… Read Full Review

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★☆☆☆☆

“Worst insurance company - ever”

Written on: 23/10/2016 by AaravSloan301 (1 review written)

I could honestly not say worse things about this company if I tried - RAC wanted to charge me 550 pounds more because I now have a UK driving licence - it is apparently 550 pounds cheaper to drive on an international driving licence than change to a UK one. I still have my International drivers so why do I need to change? Because I do not want to change and am legally allowed to drive on my international for another year RAC wants to cancel my policy and charge me 75 pounds to do it. You… Read Full Review

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★☆☆☆☆

“rip off merchants”

Written on: 25/08/2016

bought a home insurance policy. I had to pay a whopping £50 to cancel! that's the highest I've ever heard. There phones lines are 7pence a minute and they take a least 20mintues to answer everytime I've called. AVOID… Read Full Review

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★☆☆☆☆

“Beware of premium uplifts”

Written on: 17/08/2016 by 68Vance (1 review written)

I agreed to take up the RAC motor insurance quote having truthfully declared two recent accidents. However, within ten days I was notified that the premium would rise by a further £126. They had my card payment details and were able to help themselves to the additional payment whether I agreed or not. I've now cancelled any auto payment details, but I'm stuck with them for the next twelve months. Never again! Buyer beware!… Read Full Review

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★☆☆☆☆

“Insurance change over”

Written on: 20/07/2016 by 70Richards (1 review written)

Wanted to change my insurance onto a different car....a new on..only to find that I had to pay £100 to just change it over and yet the insurance went up another £150 knowing the car is a smaller cc ...shocking to say we have been with them for the last 9 years..insurances knowing we can renew it for half that price… Read Full Review

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★☆☆☆☆

“Terrible service and impossible to cancel”

Written on: 04/07/2016

After 3 phone calls over 3 weeks they couldn't give me a total cancellation cost, even when that finally came I couldn't pay immediately until it had been formally emailed to me (several days later)... and I then had to call them back to pay! I also had to send a separate email to say 'I want to cancel this policy' to another department...the list of annoyances goes on! The left hand truly doesn't know what the right is doing. A very poor system for such a large organisation. I would not… Read Full Review

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★☆☆☆☆

“worst customer service ever...avoid!”

Written on: 04/07/2016

This is the worst car insurance company I have ever dealt with. Poor level of professionalism and customer service and no one ever gets back to address queries/complaints despite promises they will. I have been waiting over 3 weeks to have insurane queries answered and despite making a formal complaint and numerous phone calss, no one has bothered to return my calls. They are very quick and efficient however at taking your money! RAC are supposed to be a reputable company/brand...their are poor… Read Full Review

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★☆☆☆☆

“Change of registration plate”

Written on: 28/05/2016 by K_Chisholm (1 review written)

Called insurers today to inform them of change of registration plate. The customer services representative informed me that there would be a £25 admin charge. When asked why I was informed that this was because of a change to a database. Heavens above, typing in a number of a computer screen seems very expensive. When I asked to talk to a Supervisor I was informed that this was not possible but the representative did so on my behalf and informed me that the charge could not be waived nor was… Read Full Review

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★☆☆☆☆

“Taken my money in every way possible!!”

Written on: 21/04/2016 by Robbys357 (1 review written)

They would not bother to answer my numerous emails once they had my money. The masters of small print deception!!!They represent all the modern day things we loath!!!I would put them all in prison if there was justice but as we all know justice comes at a price we cant afford!they rewarded my loyalty by quoting my partner many hundreds of pounds more for her insurance than we actually paid with a proper company!I will not waste any more time even writing this bad review as ive wasted enough… Read Full Review

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★☆☆☆☆

“Avoid at all cost!”

Written on: 15/04/2016

I have had the misfortune to have car insurance with this bunch of jokers and they decided that, after I had taken and paid for the policy, that they would just take another £127 from my bank account without telling me. They claim to have written to me to tell me this (strange as everything else is online!) but funnily enough no letter has been received. In view of my experience with this side of the business I could not recommend this outfit for anything, quite the opposite in fact. … Read Full Review

Elisagrace's Comment

Written on: 15/04/2016

Have they also not mailed you on the subject? If not, then you must bring this issue before the top officials of the company.My car is covered under RAC insurance cover . Last month in accident it was damaged and I bring it to authorized auto repair and mechanical shop. They attended me well. Their agent came at repair shop within 1 hour and noted down the story of accident and had taken the photographs of damaged vehicle. When vehicle was repaired my insurance claim was provided to me.

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★☆☆☆☆

“zero customer support, ”

Written on: 17/03/2016 by zwFry64 (1 review written)

Having chosen RAC car insurance in the mistaken belief if was part of a reputable motoring organising I feel let down. Having had my car written off in a Sainsbury's car park whilst at work in Sainsbury's, I was told Sainsbury's allowed a lunatic customer to wreck not only his car but 4 others. The RAC after 5 weeks have not settled my claim, not updated me on the claim progress other than inform the claim cheque had been sent to the wrong address. I believe They MUST be awarded the most… Read Full Review

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★☆☆☆☆

“Avoid like the plague if you value your sanity!”

Written on: 07/03/2016 by stevein (3 reviews written)

After being hit from behind by a learner driver I contacted RAC to let them know. I was first passed through to a division of Enterprise Rent a car who deal with RAC claims, who then passed me to their car arm to arrange a hire car while mine was awaiting collection in Sunderland to be taken to my hometown in Stoke for repairs. After lots of phone calls by me to various Stoke companies (I more or less had to arrange the collection myself) and 'RAC/Enterprise' they suddenly cancelled my hire car… Read Full Review

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