RAC Car Insurance Reviews - www.rac.co.uk

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Latest Reviews

★☆☆☆☆

“Rip-off international company”

Written on: 01/09/2015 by elainelowe (1 review written)

Took out insurance in Feb 2015 for my van (personal not work vehicle) costing £306.49 - I am retired! Sold van in August 2015 and informed company and expected a refund. I was told that I had to pay a cancellation fee of £90 which meant I would get a refund of only £10 for almost 6 months outstanding insurance. This is scandalous and although I would not normally do anything like this, I want to let people know what I thought was a great British organisation is robbing honest trusting… Read Full Review

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★☆☆☆☆

“Terrible customer care”

Written on: 24/08/2015 by tigerozzy (1 review written)

I would not recommend this dishonest ,inefficient organisation to anyone. I have contacted them numerous times about a refund which they had informed i was entitled to from a policy which I cancelled . Several months later i have still not received a word or the cheque which they said I was due. There phone system is appalling and their internal communication seems non existent. I will never use them again and I would advise anyone else to think long and hard because if you have to contact… Read Full Review

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★★☆☆☆

“Very disappointed”

Written on: 18/08/2015 by Patboy1 (1 review written)

When I took out the policy for our vehicle the premium was competitive, however when I added an experienced driver on to the policy for 14 days it cost almost £100! It was to cover an experienced driver aged 33 with a good driving history and their own vehicle. I spoke to a manager and most of the cost was the RAC's own admin charge. Also you are not actually insured with the RAC it would appear they are really just a broker issuing policies for other companies. I feel misled and would not… Read Full Review

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★☆☆☆☆

“Abysmal year on year.”

Written on: 07/08/2015 by Bridgerk228 (1 review written)

Since signing up withe the RAC I have never failed to be disappointed, at the first renewal the price went up, I renewed and paied in full only to receive a letter several weeks later stating I owed an additional £14 or my policy was invalid. At the next renewal the price hiked considerably so I cancelled and renewed as a new customer considerably cheaper! At this renewal the price was hiked again, on ringing to renew it had expired at midnight so I was 11 hours overdue (but had not used the… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 09/07/2015 by 444Shepherd (1 review written)

My advice is to avoid RAC car insurance.They are expert in taking your money and then provide apalling customer service.They claim letters are lost and then harass you endlessly.Their on line systems are poor and answers get changed… Read Full Review

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★☆☆☆☆

“Pestering with endless call”

Written on: 06/07/2015 by gogogofuckoffshit_shit99999999999999999 (1 review written)

They pass your details to other companies and you end up with endless cold calling to your phone, I am with telephone pref aervice but still get the unwanted calls… Read Full Review

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★☆☆☆☆

“absolute rubbish avoid at all costs”

Written on: 15/06/2015

I have insurance with these guys and recommended to a colleague who came over from Portugal - he declared all to them and now 11.5 months into the policy they have cancelled it saying that he had no actual NCD from Portugal even though he told them all this at the time and they asked for letter from insurer in Portugal to state number years claim free - now they say not accepting and cancelled his policy - only saying the advisor was incorrect in taking it!!!!!!! they should make sure they… Read Full Review

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★☆☆☆☆

“Daylight robbery AVOID”

Written on: 12/05/2015 by McKenzieye1994 (1 review written)

Having already got a policy with the RAC we thought it would be a simple process to transfer it to a new car - NO. We rang the RAC and told them in February that we were getting a new car in May on contract hire, this wasn't a problem at the time. Car arrived and we contacted the RAC to switch the cars over. Now the RAC don't insure contract hire cars. BUT we now have to pay them for their mistake. Rude agent who couldn't care less. Would the RAC like to explain to customers why it is so… Read Full Review

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★☆☆☆☆

“Highway Robbery RAC Insurance”

Written on: 13/04/2015 by Drew.Bain (2 reviews written)

I took insurance with RAC because they were a trusted name to me and even renewed with them even though they were not the cheapest. I then changed my car and went to RAC Insurance to tell them. £25 admin fee the operator said and two clicks later I could print off my new certificate. I paid the fee and told the operator I would contact them in a few days when my Cherished number plate was through from DVLA. The operator said she would mark it on the system. A few days later I called back to… Read Full Review

Alexl88's Response to Drew.Bain's Review

Written on: 24/06/2015

Who was the cheaper, no admin fee, company?

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Drew.bain's reply to Alexl88's Comment

Written on: 24/06/2015

My wife works for the police so we can qualify for insurance through PMAS the price was £168 for the year interest free monthly payments. They offered to pay the cancellation fee and sent us £25 marks and spencer voucher it was almost costing them money to insure us and guaranteed no admin fees. They act as a broker for Royal Sun alliance

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★☆☆☆☆

“rip off merchants”

Written on: 12/04/2015 by Raynau129 (1 review written)

Bought new car, rac online quote was approx £19 month. Rang to change policy and was quoted £28!!! + £25 'admin' fee. Or I could cancel policy (£55 fee + loss 1 year ncd) and they would change underwriter. Car was faulty (ongoing claim with dealer), rang to re insure old car, wanted £25 fee to swap back or new policy with no No Ncd!! (I accept this is normal). Next had failed payment due to new credit card issue, not informed at all but slapped £25 charge. Service centre said I could… Read Full Review

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★☆☆☆☆

“Excessively expensive cover”

Written on: 03/04/2015 by Yaritzab40 (1 review written)

Have had comprehensive cover with breakdown and legal protection - the full monty - for over three years. Full NCD and no licence points. Renewal came in at over £750. So I shopped around and boy am glad I did - same cover, lower excess and full euro cover included for under £400, yes I did just type £400… Read Full Review

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★★☆☆☆

“No-fault claims process deceit”

Written on: 11/03/2015 by handi (4 reviews written)

After a shunt from behind, I called the Claims Number. A sympathetic operator took all my details and advised me of my right to compensation for whiplash or other injuries. He then passed me to another department. After repeating all the details, it dawned on me that the first operator was a Compensation Claims firm, not the Insurance Company at all. THIS WAS NEVER MADE CLEAR. After two more calls from them, I realised it was an accident compensation solicitors firm who would take a… Read Full Review

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★☆☆☆☆

“High price for "No Claims"”

Written on: 23/02/2015 by Strider1947 (3 reviews written)

Received my renewal from RAC,never claimed from any insurance in past 40 years of driving yet RAC up the renewal by 33%, my premium was paid by monthly direct debit and they print on the renewal "DON'T FORGET-YOU DON'T NEED TO DO ANYTHING.WE'LL RENEW YOUR POLICY AUTOMATICALLY" not bloody likely!! The trick is hoping you don't realise the 33% RISE. VERY VERY POOR AND WORTHY OF THE WORDS "RIP OFF" … Read Full Review

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★☆☆☆☆

“Horrific. Disappointing. Dangerous.”

Written on: 19/02/2015 by Sweeneyrw36 (1 review written)

On Friday 30th January I was heading North up the M1 just South of the Rotherham half mile turn off sign. I lost power and coasted to the hard shoulder. At 11:45am I rang the RAC and was told I had priority as a lone female, and was advised to get out of the car as it was parked in a dangerous area. I clearly stated where I was; next to a sign which said Rotherham half a mile - junction 39. Despite the sub-zero temperature and snow up to my ankles I climbed over the barrier as advised. I waited… Read Full Review

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★☆☆☆☆

“DO NOT USE!”

Written on: 13/02/2015 by MattfromBath (1 review written)

After great service from the breakdown service for 10 years, I was more than happy when the RAC came out as the cheapest car insurance on a comparison site. This has now turned into disgust. I returned my no claims discount info when required only to wake up a few days later on a Sunday morning to an emails saying that my policy had been cancelled, along with an email saying my NCD could not be processed as my policy wasn't active. Even worse, they want to charge £55 for this fiasco. Even… Read Full Review

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★☆☆☆☆

“Horrible - Possibly dodgy renewal practices (car...”

Written on: 10/02/2015 by TheAllSeeingEye (2 reviews written)

Horrible. Ok the 1st years car insurance was cheap, but this was just a honey trap. As when the 2nd year came along they decided to DOUBLE the *ooking fee!?! (no claims made and 6yrs NCB as well). Pure Greedy. Had to contact my bank to cancel and block this Merchant - as they don't have normal DD/SO set-up, oh no they just take the money from your bank. Looked everywhere on my on-line bank account for a way to stop or ammend their DD or SS, couldn't be found. They just reach in like a hand… Read Full Review

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★☆☆☆☆

“Money grabbers!!!! ”

Written on: 20/01/2015 by VickiSmith (1 review written)

Never have I received such poor customer service. Completely outraged by this company and would NEVER use again. Helped themselves regularly to double payments for no reason nor did they give me an explanation or formal apology. To date they still owe me a significant refund & £14 in phone bill charges to themselves. Paid off the policy in full just so they would stop helping themselves to my bank account each month. 5 weeks on and still no refund, explanation or apology. Absolutely disgusting… Read Full Review

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★☆☆☆☆

“Complete rip off”

Written on: 19/12/2014 by Hayes304 (1 review written)

What absolutely disgraceful service that has continued. We had two cars insured and never ever again will we use this company. One of the cars quite probably under their terms or do they say now would not have been covered - it was sorned. There was nothing on the website to warn of this so had we needed to claim they would have refused and while they have given some refund not all. And watch out because if you insure your car with them they will simply charge you the next year and trying to… Read Full Review

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★☆☆☆☆

“The most shocking mis-use of a brand name.”

Written on: 17/12/2014

Please do NOT use this insurance company. They are very good and efficient at taking your money but have NO INTEREST WHATSOEVER if you actually have an accident. In my case, an overseas lorry drove into my car, and when I telephoned their claims line it was NOT the RAC who answered, but a company of York based solicitors looking for whiplash claims. 7 months on I have no result. Shocking and Awful. I would NEVER join the RAC based on this deceptive approach. BE WARNED !!… Read Full Review

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★☆☆☆☆

“They should not be allowed to sell insurance”

Written on: 04/12/2014 by dnobjg (1 review written)

We have a no fault claim. The RAC have passed us to an under writer who have passed us to someone else who has passed us back to the under writer...and so it goes on. We pay our premium to RAC and so keep calling them to help but yet they have absolutely no idea what to do and are unable to assist us in any way. It is a nightmare and I would suggest you use anyone else but the RAC… Read Full Review

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