RAC Car Insurance Reviews - www.rac.co.uk

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Latest Reviews

★☆☆☆☆

“RAC CLAIM LINE - MINSTER LAW”

Written on: 01/09/2014

If you have a car insurance claim to make and you have insurance through RAC, best advice I can give you is : Do not give any details about your claim to MINSTER LAW. This is the firm that you will be put through to when you phone the RAC claims help line. They will only be interested in you if you have personal injury claim to make. They will also advise that to get your car repaired you should go via Enterprise. In order to avoid more heart ache than you are already going through, ask… Read Full Review

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★☆☆☆☆

“Renewal”

Written on: 01/09/2014 by RossiItalianbx306 (1 review written)

Got renewal today and when compared with others it is about £30.00 more expensive. On top of that the renewal telephone number is a rip-off 0844 number. Why should I pay them to ring them to spend my money .. Bye… Read Full Review

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★☆☆☆☆

“My mileage change cost me £25 administration fee”

Written on: 28/08/2014 by Darrell484 (1 review written)

I expected to be charged an extra premium for changing my car yearly mileage from 4,000 to 8,000 miles, being £26.95 but I did not expect them to charge an extra £25 for the privilege of paying them this extra money for them to just press a button. This is a rip off and, after 30 years of loyal membership, at my next renewal I shall be voting with my feet… Read Full Review

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★☆☆☆☆

“cancelation”

Written on: 05/08/2014 by Clare485 (1 review written)

phoned within 7 days to cancel the insurance company as the renewal was near £600, got another insurance company to insure me at less than £300, then a direct debit went out of my account ( forgot to cancel dd ) phoned rac and no details of me ringing in to cancel. then asked for £67 to cancel - erm you just took £55, basically told tough, asked for manager to phone me their reply was you will have to be placed on hold to speak to him! i said get them to ring me - nothing so letter going… Read Full Review

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★☆☆☆☆

“Rac insurance legal cover”

Written on: 23/07/2014 by gsWilson24 (1 review written)

I arranged my daughters car insurance for her and thinking that the RAC would be good and that a vital part of the package for my daughter would be legal cover, how wrong I was , my daughter was hit from behind and was injured, we were handed over to minster law, who were handling the legal cover , the sheer incompetence of these jokers beggars belief , nearly 4 years has past we've lost count how many times we have replied and filled in forms and still no resolution. We complained to the RAC… Read Full Review

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★☆☆☆☆

“horrible”

Written on: 16/07/2014

Made a genuine, unaware, mistake when applying on the telephone. we needed insurance urgently as our office was closed. Got nasty letter and phone calls cancelling the insurance. They were VERY unhelpful, made us feel like criminals. Went back to original insurers, no problem Got nasty letters demanding we pay cancellation fee, when in fact they cancelled it. Terrible service. Would not reccommend… Read Full Review

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★☆☆☆☆

“Car Insurance”

Written on: 12/07/2014

It is a shame that I did not see the reviews before I took out the car insurance. They took money from my credit card wrongly. They would not contact my previous insurance company and obtain the information for me to get my money back. The agents are not very helpful at all. I thought I would be moving to a good insurance company but I was very wrong. I told them that I will not be using them again… Read Full Review

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★☆☆☆☆

“Outgrageous”

Written on: 25/06/2014 by ibOlson1960 (1 review written)

My car insurance policy was renewed automatically and for some unknown reason I did not receive the renewal quote. Despite no changes or claims my premium went up by over 100% to nearly £3800. (I have an expensive sports car) I only noticed when I saw the premium on my credit card. Despite phonecalls to RAC they insisted that this was the best price despite the same insurance being available with RAC online for £890. I have cancelled the policy and moved to an alternative insurer with a… Read Full Review

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★☆☆☆☆

“Dont touch with a barge pole”

Written on: 24/06/2014 by 1951Clifford (1 review written)

Had insurance through the RAC since March. Upgraded my car but when I rang them to change the policy details, despite having the change vehicle option online, I was told that I cant change my vehicle on that policy so would have to start from scratch. Never heard of such a thing but listened to their options. Not only did they say the next policy had an exclusion that i couldn't drive another car on 3rd party, not good enough for me, but they say I have to pay £46 for the privilege of being… Read Full Review

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★★☆☆☆

“Don't use emails to commuincate!”

Written on: 21/06/2014

Not impressed. Signed up online. then told to manage policy have to do everything over phone which takes ages to get through to, is a 0845 chargeable number and then you have no written record of progress/actions. When I did finally get an email address from them I found emails sent were acknowledged with an auto message but no one ever bothered responding. The one time I got a voice mail saying to call me BUT why didn't they just respond to the email!… Read Full Review

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★☆☆☆☆

“If only I could talk to them”

Written on: 16/06/2014 by ArvidBenjamin (1 review written)

I am sure that the RAC provide a good product, certainly they are competitively priced, unfortunately it has been impossible to talk to the RAC Insurance call centre to pay for the Product. I have waisted an hour of my time, on three calls, without success. My view is that if I need to spend 20 minutes waiting for a human to answer a call, then the Company doesn't really want my business. … Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 01/05/2014 by Prestonj226 (1 review written)

I've used a few different company's over the years and this one is the worst. I got a letter that I need to send my no claim proof till 23:59 on 28th of April I did that on 20:00 at 28th of April and got an e-mail on following day : "Thank you for your No Claims Discount proof. Unfortunately we are unable to apply your NCD proof as your policy is inactive. If you wish to discuss this matter further please contact Customer Services urgently. Kind regards NCD Team" Customer service… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!”

Written on: 22/04/2014 by ZacharyBradshaw (1 review written)

Unfortunately I had to make a claim in the begining of December 2013. I was the innocent party & my car was written off. We are now nearly into May & I still haven't received a penny payment, even though the car has been officially scraped. Every time I phone to speak to somebody about this, I get told a different story! I have now got so fed up with them that I have reported it to the insurance ombudsman. The underwriter is Aviva, which have been a little bit helpful, but not much! The RAC… Read Full Review

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★☆☆☆☆

“Worst company ever!”

Written on: 12/04/2014 by Andy19701970 (1 review written)

Recently made a claim and have spent a total of 8 hours on the phone being passed from one department to another! Opening hours are a complete joke for underwriters called Covea who close at 5pm. Took me 10 days to have confirmation that I was insured! Complaints depart are not interested, guess that is because they try to wear you down to avoid dealing with your requests. RAC department have also made requests for additional payments, when asked what these were for they DID'NT KNOW! Whatever… Read Full Review

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★☆☆☆☆

“DONT MAKE A MISTAKE”

Written on: 04/04/2014 by KonnerHancock299 (1 review written)

WENT WITH RAC INSURANCE MADE A MISTAKE WHEN FILLING IN ON LINE THEY CANCELLED MY INSURANCE WOULDNT HELP ME TO SORT IT OUT MOST INSURERS ARE VERY HELPFUL BUT NOT THESE WENT BACK TO DIRECT LINE GOT INSURED WITHIN MINUTES MADE MY HUSBAND ILL HE IS NEARLY 67 YEARS OLD HOPE THEY ARE MORE CONSIDERATE TOWARDS THERE OWN FAMILIES WILL NEVER INSURE ANYTHING WITH THEM AGAIN FELT LIKE I HAD TRIED TO DEFRAUD THEM… Read Full Review

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★☆☆☆☆

“Diabolical and shambolic”

Written on: 31/03/2014 by Alison5900 (1 review written)

Recently purchased a new car, so did the sensible thing of calling insurance company to let them know! Asked for new policy to start at 2.30pm on the day I was picking up the new vehicle. Incredibly this meant that they cancelled my policy a day early and started the new one a ay early. Unfortunately had a minor accident when travelling to pick up new car and have been told I am not covered! I am now trying to ave transcripts of my eye phone calls sent to me to confirm discussions. Lots of… Read Full Review

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★☆☆☆☆

“Appalling claim handling...avoid at all costs”

Written on: 24/03/2014 by jtMunn376 (1 review written)

Last September my car was parked outside my house when another car drove into it causing so much damage that my car was written off. Unfortunate you may think, but the real nightmare was making a claim with RAC. Seven months later this claim is not resolved. Turns out RAC are only the brokers and Aviva are the insurers (though the policy document is headed 'RAC Insurance'). Aviva have been breathtakingly incompetent -constantly losing paperwork, disposing of my car without my knowledge or… Read Full Review

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★☆☆☆☆

“Terrible Customer Service!!!!!!”

Written on: 02/03/2014 by Happybutterfly (1 review written)

Cheap but they don't care about their customers. They took 7 months of my car insurance from my account but failed to inform me before they did that. Then, they have failed to solve my complaint. They have people's bank card details, but they couldn't take people money whenever you want. I am going to send my complaint to Financial Ombudsman Service. This is the most terrible car insurance company I have ever known. Stay away from them if you don't want trouble… Read Full Review

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★☆☆☆☆

“I have just renewed my insurance with RAC. In order to...”

Written on: 01/03/2014 by HarpyG (3 reviews written)

I have just renewed my insurance with RAC. In order to keep costs down I have opted to do everything on line using their 'self service' web site. I received an email from them telling me my documents were ready for me to download. When I went to the web site and logged on it directed me to a page where it said I would be able to see my documents. There were no documents there. There was however, a button that suggested that I might like to have my documents posted to me - for a fee. There is… Read Full Review

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★★★★★

“Brilliant service ”

Written on: 21/01/2014 by Karen3u5ter1 (1 review written)

Had a policy with Rac a few years now! Brilliant service go a extra mile to help. Everyone is moaning about the cancelation fee but it is breaking a contract. Advisors are helpful, and I had all of my documents online able to view them at anytime. Will continue with them! I like that if they say they will call you back they do so… Read Full Review

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