Have a picture of RAC Car Insurance?, please send it to us.
Picture courtesy of The Teacher.
| Customer Service | 5.5/10   |
|---|---|
| Value for Money | 6/10 |
| Reviewer Rating | 5.5/10 |
| Overall Rating | 4.5/10 |
Full review by
Guest.
on 15th Feb 2008
User Rating : 0
Respect :
0
Good Points: None
General comments: DO NOT INSURE WITH THE RAC.
Agree with someone else's comment identifying the RAC are great for breakdown but they should stop there. I was in a non-fault accident while insured with the RAC and they settled despite me requesting they fight the case. They said it was not in there best interests to fit the case (cheaper to settle!) Nevermind my best interests eh!! I took it to the Insurnace Ombudsman who investigated the RAC and agreed they were in the wrong and instructed them to reinstate my non-claims. They couldnt even do this right. It took three phone calls to sort this out. The whole process from the accident to this letter took 2 years. Yes, 2 years of complete upset. You ring and they don't know whats going on, put you on hold for ever and ever and ever and its not a free phone number! And if you get someone that speaks english considering yourself doing well!
I do not have a positive word to say about RAC insurance. I feel for anyone that needs to make a claim, regardless of fault.
Guest.'s review and ratings | 185 words
Review by
catherine1
on 14th Feb 2008
User Rating : 0
Respect :
0
DO NOT INSURE WITH THE RAC.
Agree with someone else's comment identifying the RAC are great for breakdown but they should stop there. I was in a non-fault accident while insured with the RAC and they settled despite me requesting they fight the case. They said it was not in there best interests to fit the case (cheaper to settle!) Never mind my best interests eh!! I took it to the Insurance Ombudsman who investigated the RAC and agreed they were in the wrong and instructed them to reinstate my n ...
catherine1's full review | 186 words
Review by
andysanz1
on 3rd Jan 2008
User Rating : 1
Respect :
0
We insured our evo 6 with RAC 2 yrs ago after getting a quote through confused.com,they had the lowest premium than any we had been quoted (and we had already owned the vehicle 4yrs)
18 months ago I was driving the car on an island where I noticed someone had stopped for no apparent reason blocking the lane off in front of me,I gave them good time to move which they didn't so i started to drive around them,at this point they decided to move and drove into the drivers side of the car.
RAC have ...
andysanz1's full review | 370 words
Review by
hangover
on 17th Oct 2007
User Rating : 1
Respect :
0
My car was stolen and has not been recovered as yet, phoned the claims line and spoke to a lovely young lady. That was 4 weeks ago and im still waiting for the loss adjuster to forward my statement. My advice is don't use RAC for anything.
hangover's full review | 53 words
Review by
MATT112
on 24th Jun 2007
User Rating : 1
Respect :
0
Might be good to rescue a breakdown, don't let em loose on your car insurance.
Take my word for it, RAC are utterly useless.
MATT112's full review | 105 words
Review by
cheekypea76
on 18th Jan 2007
User Rating : 10
Respect :
0
I had a great experience with RAC car insurance. I didn't expect them to be that cheap, but I realised from some of the online stuff I've read, that because I don't use my car much and drive off peak, then I saved much more with them. I bought breakdown cover from them last year, and I ended up with a further £25 off my price, which was a nice touch!
cheekypea76's full review | 76 words
Review by
tcsr205
on 16th Jan 2007
User Rating : 10
Respect :
0
I had to add a quick review as I was so impressed with the quote I just got from them. I received my renewal last week from Norwich Union. They wanted £399. I used Confused.com to hunt for a better quote, and I was happy to find the AA offering the same thing for £349. I actually bought that insurance. However, just on the off chance this morning I checked the RAC (which Confused.com had not checked) and I was gob smacked. The RAC offered me the same insurance for £249. That is ...
tcsr205's full review | 167 words
Review by
gazza1
on 13th Oct 2006
User Rating : 10
Respect :
0
RAC was the only company I found that covered the factory sat nav, and gave me a discount for having it. They also came in with the cheapest quote.
gazza1's full review | 33 words
Review by
timking1
on 5th Oct 2006
User Rating : 10
Respect :
0
RAC car insurance came back as the cheapest quote for me on a search engine (less that £180), and I have always paid £300 - £400 before.
I called them to check that this was correct, to which they confirmed. The customer service agent went through all the details with me, added a couple of extras on, and it was still less that £200. That was the deal for me, and I am very happy with the service they gave, and the price I'm paying.
timking1's full review | 92 words
Review by
mediamogul6965
on 5th Oct 2006
User Rating : 10
Respect :
0
Very good so far. Granted it's early days yet, having only just made the switch, but they have ticked all the right boxes so far. RAC Car Insurance are cheap, efficient, friendly and helpful, and it is the first time in a good while that I haven't objected (too much) in paying my car insurance. 10/10.
mediamogul6965's full review | 108 words
Review by
ginniem
on 22nd Aug 2006
User Rating : 9
Respect :
0
I have had my car insurance with the RAC for 9 years, and I have only needed to call them twice in the last year, one of which was covered by the other vehicle's insurance. Their customer service I found to be very efficient and courteous, and the call-out man was extremely nice, and I can not fault their service, BUT I received my last fee subscription and found it had increased by £31. I phoned Customer Services and they said it was because I had lost my discount because I called them ou ...
ginniem's full review | 213 words
Review by
ROBERT OBYRNE
on 11th Jul 2006
User Rating : 0
Respect :
0
Calls are not answered by RAC Car Insurance, and if they are, you will probably wait about 20 minutes. I cancelled my policy after the premium doubled for no apparent reason. I've got ten years no claims bonus, a clean licence and I have changed to a lower powered car. Customer service is very bad, and I am still waiting after three weeks for a refund after they said the standing order was cancelled at their end. I have phoned 5 times. So far, each call lasted about 15 to 25 minutes. So now I ...
ROBERT OBYRNE's full review | 122 words
Review by
Sekhemet
on 5th Aug 2005
User Rating : 10
Respect :
+1
My wife's car insurance is with the RAC but I am the one who organises it all for her. She has been with them for the past two years and each time the premium has been lower than what other companies are willing to offer. All of the certificates and letters arrive first class and when they say they would and I am confident that if I did ever have a need to make a claim there would not be any problems.
Sekhemet's full review | 82 words
Would you like to see a review that's not being listed?
