RAC Car Insurance Reviews - www.rac.co.uk

★☆☆☆☆
1.3 / 5
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Latest Reviews

★☆☆☆☆

“Insurance change over”

Written on: 20/07/2016 by 70Richards (1 review written)

Wanted to change my insurance onto a different car....a new on..only to find that I had to pay £100 to just change it over and yet the insurance went up another £150 knowing the car is a smaller cc ...shocking to say we have been with them for the last 9 years..insurances knowing we can renew it for half that price… Read Full Review

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★☆☆☆☆

“Terrible service and impossible to cancel”

Written on: 04/07/2016

After 3 phone calls over 3 weeks they couldn't give me a total cancellation cost, even when that finally came I couldn't pay immediately until it had been formally emailed to me (several days later)... and I then had to call them back to pay! I also had to send a separate email to say 'I want to cancel this policy' to another department...the list of annoyances goes on! The left hand truly doesn't know what the right is doing. A very poor system for such a large organisation. I would not… Read Full Review

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★☆☆☆☆

“worst customer service ever...avoid!”

Written on: 04/07/2016

This is the worst car insurance company I have ever dealt with. Poor level of professionalism and customer service and no one ever gets back to address queries/complaints despite promises they will. I have been waiting over 3 weeks to have insurane queries answered and despite making a formal complaint and numerous phone calss, no one has bothered to return my calls. They are very quick and efficient however at taking your money! RAC are supposed to be a reputable company/brand...their are poor… Read Full Review

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★☆☆☆☆

“Change of registration plate”

Written on: 28/05/2016 by K_Chisholm (1 review written)

Called insurers today to inform them of change of registration plate. The customer services representative informed me that there would be a £25 admin charge. When asked why I was informed that this was because of a change to a database. Heavens above, typing in a number of a computer screen seems very expensive. When I asked to talk to a Supervisor I was informed that this was not possible but the representative did so on my behalf and informed me that the charge could not be waived nor was… Read Full Review

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★☆☆☆☆

“Taken my money in every way possible!!”

Written on: 21/04/2016 by Robbys357 (1 review written)

They would not bother to answer my numerous emails once they had my money. The masters of small print deception!!!They represent all the modern day things we loath!!!I would put them all in prison if there was justice but as we all know justice comes at a price we cant afford!they rewarded my loyalty by quoting my partner many hundreds of pounds more for her insurance than we actually paid with a proper company!I will not waste any more time even writing this bad review as ive wasted enough… Read Full Review

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★☆☆☆☆

“Avoid at all cost!”

Written on: 15/04/2016

I have had the misfortune to have car insurance with this bunch of jokers and they decided that, after I had taken and paid for the policy, that they would just take another £127 from my bank account without telling me. They claim to have written to me to tell me this (strange as everything else is online!) but funnily enough no letter has been received. In view of my experience with this side of the business I could not recommend this outfit for anything, quite the opposite in fact. … Read Full Review

Elisagrace's Comment

Written on: 15/04/2016

Have they also not mailed you on the subject? If not, then you must bring this issue before the top officials of the company.My car is covered under RAC insurance cover . Last month in accident it was damaged and I bring it to authorized auto repair and mechanical shop. They attended me well. Their agent came at repair shop within 1 hour and noted down the story of accident and had taken the photographs of damaged vehicle. When vehicle was repaired my insurance claim was provided to me.

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★☆☆☆☆

“zero customer support, ”

Written on: 17/03/2016 by zwFry64 (1 review written)

Having chosen RAC car insurance in the mistaken belief if was part of a reputable motoring organising I feel let down. Having had my car written off in a Sainsbury's car park whilst at work in Sainsbury's, I was told Sainsbury's allowed a lunatic customer to wreck not only his car but 4 others. The RAC after 5 weeks have not settled my claim, not updated me on the claim progress other than inform the claim cheque had been sent to the wrong address. I believe They MUST be awarded the most… Read Full Review

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★☆☆☆☆

“Avoid like the plague if you value your sanity!”

Written on: 07/03/2016 by stevein (3 reviews written)

After being hit from behind by a learner driver I contacted RAC to let them know. I was first passed through to a division of Enterprise Rent a car who deal with RAC claims, who then passed me to their car arm to arrange a hire car while mine was awaiting collection in Sunderland to be taken to my hometown in Stoke for repairs. After lots of phone calls by me to various Stoke companies (I more or less had to arrange the collection myself) and 'RAC/Enterprise' they suddenly cancelled my hire car… Read Full Review

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★☆☆☆☆

“Worst Insurance Company ever”

Written on: 03/03/2016 by Sandovalhv198 (1 review written)

This is the worst car insurance company ever, charge ridiculous fees for very minor changes and staff do not seem to know anything about RAC as I have several times received incorrect information and never received an apology. Even if they are the cheapest insurance company don't use them as even if you never claim from them they still find ways to make money from you with hidden charges!!… Read Full Review

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★☆☆☆☆

“Cancelled policy”

Written on: 30/01/2016 by Devonn224 (1 review written)

I have been insured with the rac for the past 3 insurance years. After paying my policy off in full, the rac elected to cancel my policy and will now not insure me! They can give no explanation for this, I am now not insured! Stay away from this company as they are clearly incompetent! They also insist that a refund has been issued for the remainder of the policy, on the 19-01-16.... It has yet to arrive in my account!… Read Full Review

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★★☆☆☆

“Renewal”

Written on: 20/11/2015 by moJones1983 (1 review written)

Rang to discuss renewal , explained the amount of competition and being a loyal customer but wouldnt budge on price. No interest in them keeping me as a customer,as the lady said more discounts given elsewhere… Read Full Review

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★☆☆☆☆

“Seemed intent on making my life difficult”

Written on: 17/11/2015 by YulianaMoore336 (1 review written)

Beware. When I reported a minor incident, I quickly discovered that it was a conduit for endless pestering and phone calls, for 'personal injury' hawkers encouraging me to make a whiplash claim. Car insurance is a murky murky world. Dealing with this broker was far worse than the actual incident. If I'd known what they were like, I'd have run a mile before using this broker. Made me want to give up driving altogether. I wish I'd gone beyond the headline internet results, with their made-up… Read Full Review

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★☆☆☆☆

“Rip off company were is watchdog”

Written on: 05/11/2015

Today 5/11/2015 changed one word on policy and they have charged me £55.57 the powers to be let them get away with this it must be time to clamp down on the pond life that runs companies like this. If someone stole a loaf of bread worth £00.36 to survive and feed there family they would be put in prison or at least have to go to court, yet the pond life who run RAC can  get away with it duissgusting, were are our MP,s now.. At least make them publish all the hidden costs… Read Full Review

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★☆☆☆☆

“Have never before witnessed such incompetence”

Written on: 25/10/2015 by Browntomcat (1 review written)

Phoned their customer services to change my policy to a new car I was purchasing. On checking my new certificate on-line they had the date of commencement completely wrong which meant I was driving around in a car with no insurance cover. They even charged me £25 for the privilege which I think is robbery (I would have done it myself on-line but they don't have the facility)....... at least I would have got the date right! When I phoned them back to correct it, they had the nerve to charge me… Read Full Review

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★☆☆☆☆

“Appaling service”

Written on: 15/10/2015 by Graham979 (1 review written)

The RAC WILL punish you and charge you more for your car insurancw if you have an accident and it was NOT your fault FACT, The RAC are probably one of the worst insurers i have ever had the misfortune to buy, i asked for a quote and it was £11 fully comp a month, suddenly i get a letter saying its going up to £18 a month because someone else rear ended my works van and that it was my fault which is nothing to do with my own private car insurance, i said to them it was not my fault so they… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 30/09/2015 by Galloway292 (1 review written)

I decided not to renew due to a cheaper quote. Rang RAC and notified them and they failed to cancel. Rang again when i received a letter asking why I had cancelled my direct debit. They said they would call me back once they had listened to calls. They didn't ring. I then received a second letter demanding £75 (1 month is only £22). Replied in writing stating i did not wish to renew. No reply! Now received an email from a debt agency demanding the £75. Horrid experience and I am so… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS ”

Written on: 30/09/2015 by CharlieReece374 (1 review written)

They use underwriters. Let this ring loud alarm bells. You have to speak to RAC, intermediary company, Underwriters and sometimes Police, giving them all the same information. Had an accident in April. It is now nearly October. I was parked a driver hit me and drove off. I gave all details to RAC, intermediary company and underwriter and police. I have heard nothing and received no money and not had car repaired. Spent hours on phone to all above parties including two visits to police… Read Full Review

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★☆☆☆☆

“avoid ”

Written on: 08/09/2015 by tawan (1 review written)

Keep away from the RAC they cancelled my insurance not me and then sent me a bill for £50… Read Full Review

Hayley1983's Response to tawan's Review

Written on: 02/03/2016

What did you do as they have done the same to me
They say a claim was made last month that I haven't declared but this isn't true

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Tawan's reply to Hayley1983's Comment

Written on: 03/03/2016

Hi you can go to the FOS

Good luck

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★☆☆☆☆

“Rip-off international company”

Written on: 01/09/2015 by elainelowe (1 review written)

Took out insurance in Feb 2015 for my van (personal not work vehicle) costing £306.49 - I am retired! Sold van in August 2015 and informed company and expected a refund. I was told that I had to pay a cancellation fee of £90 which meant I would get a refund of only £10 for almost 6 months outstanding insurance. This is scandalous and although I would not normally do anything like this, I want to let people know what I thought was a great British organisation is robbing honest trusting… Read Full Review

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★☆☆☆☆

“Terrible customer care”

Written on: 24/08/2015 by tigerozzy (1 review written)

I would not recommend this dishonest ,inefficient organisation to anyone. I have contacted them numerous times about a refund which they had informed i was entitled to from a policy which I cancelled . Several months later i have still not received a word or the cheque which they said I was due. There phone system is appalling and their internal communication seems non existent. I will never use them again and I would advise anyone else to think long and hard because if you have to contact… Read Full Review

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