RAC Car Insurance Reviews - www.rac.co.uk

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Latest Reviews

★☆☆☆☆

“Cancelled policy”

Written on: 30/01/2016 by Devonn224 (1 review written)

I have been insured with the rac for the past 3 insurance years. After paying my policy off in full, the rac elected to cancel my policy and will now not insure me! They can give no explanation for this, I am now not insured! Stay away from this company as they are clearly incompetent! They also insist that a refund has been issued for the remainder of the policy, on the 19-01-16.... It has yet to arrive in my account!… Read Full Review

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★★☆☆☆

“Renewal”

Written on: 20/11/2015 by moJones1983 (1 review written)

Rang to discuss renewal , explained the amount of competition and being a loyal customer but wouldnt budge on price. No interest in them keeping me as a customer,as the lady said more discounts given elsewhere… Read Full Review

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★☆☆☆☆

“Seemed intent on making my life difficult”

Written on: 17/11/2015 by YulianaMoore336 (1 review written)

Beware. When I reported a minor incident, I quickly discovered that it was a conduit for endless pestering and phone calls, for 'personal injury' hawkers encouraging me to make a whiplash claim. Car insurance is a murky murky world. Dealing with this broker was far worse than the actual incident. If I'd known what they were like, I'd have run a mile before using this broker. Made me want to give up driving altogether. I wish I'd gone beyond the headline internet results, with their made-up… Read Full Review

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★☆☆☆☆

“Rip off company were is watchdog”

Written on: 05/11/2015

Today 5/11/2015 changed one word on policy and they have charged me £55.57 the powers to be let them get away with this it must be time to clamp down on the pond life that runs companies like this. If someone stole a loaf of bread worth £00.36 to survive and feed there family they would be put in prison or at least have to go to court, yet the pond life who run RAC can  get away with it duissgusting, were are our MP,s now.. At least make them publish all the hidden costs… Read Full Review

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★☆☆☆☆

“Have never before witnessed such incompetence”

Written on: 25/10/2015 by Browntomcat (1 review written)

Phoned their customer services to change my policy to a new car I was purchasing. On checking my new certificate on-line they had the date of commencement completely wrong which meant I was driving around in a car with no insurance cover. They even charged me £25 for the privilege which I think is robbery (I would have done it myself on-line but they don't have the facility)....... at least I would have got the date right! When I phoned them back to correct it, they had the nerve to charge me… Read Full Review

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★☆☆☆☆

“Appaling service”

Written on: 15/10/2015 by Graham979 (1 review written)

The RAC WILL punish you and charge you more for your car insurancw if you have an accident and it was NOT your fault FACT, The RAC are probably one of the worst insurers i have ever had the misfortune to buy, i asked for a quote and it was £11 fully comp a month, suddenly i get a letter saying its going up to £18 a month because someone else rear ended my works van and that it was my fault which is nothing to do with my own private car insurance, i said to them it was not my fault so they… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 30/09/2015 by Galloway292 (1 review written)

I decided not to renew due to a cheaper quote. Rang RAC and notified them and they failed to cancel. Rang again when i received a letter asking why I had cancelled my direct debit. They said they would call me back once they had listened to calls. They didn't ring. I then received a second letter demanding £75 (1 month is only £22). Replied in writing stating i did not wish to renew. No reply! Now received an email from a debt agency demanding the £75. Horrid experience and I am so… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS ”

Written on: 30/09/2015 by CharlieReece374 (1 review written)

They use underwriters. Let this ring loud alarm bells. You have to speak to RAC, intermediary company, Underwriters and sometimes Police, giving them all the same information. Had an accident in April. It is now nearly October. I was parked a driver hit me and drove off. I gave all details to RAC, intermediary company and underwriter and police. I have heard nothing and received no money and not had car repaired. Spent hours on phone to all above parties including two visits to police… Read Full Review

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★☆☆☆☆

“avoid ”

Written on: 08/09/2015 by tawan (1 review written)

Keep away from the RAC they cancelled my insurance not me and then sent me a bill for £50… Read Full Review

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★☆☆☆☆

“Rip-off international company”

Written on: 01/09/2015 by elainelowe (1 review written)

Took out insurance in Feb 2015 for my van (personal not work vehicle) costing £306.49 - I am retired! Sold van in August 2015 and informed company and expected a refund. I was told that I had to pay a cancellation fee of £90 which meant I would get a refund of only £10 for almost 6 months outstanding insurance. This is scandalous and although I would not normally do anything like this, I want to let people know what I thought was a great British organisation is robbing honest trusting… Read Full Review

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★☆☆☆☆

“Terrible customer care”

Written on: 24/08/2015 by tigerozzy (1 review written)

I would not recommend this dishonest ,inefficient organisation to anyone. I have contacted them numerous times about a refund which they had informed i was entitled to from a policy which I cancelled . Several months later i have still not received a word or the cheque which they said I was due. There phone system is appalling and their internal communication seems non existent. I will never use them again and I would advise anyone else to think long and hard because if you have to contact… Read Full Review

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★★☆☆☆

“Very disappointed”

Written on: 18/08/2015 by Patboy1 (1 review written)

When I took out the policy for our vehicle the premium was competitive, however when I added an experienced driver on to the policy for 14 days it cost almost £100! It was to cover an experienced driver aged 33 with a good driving history and their own vehicle. I spoke to a manager and most of the cost was the RAC's own admin charge. Also you are not actually insured with the RAC it would appear they are really just a broker issuing policies for other companies. I feel misled and would not… Read Full Review

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★☆☆☆☆

“Abysmal year on year.”

Written on: 07/08/2015 by Bridgerk228 (1 review written)

Since signing up withe the RAC I have never failed to be disappointed, at the first renewal the price went up, I renewed and paied in full only to receive a letter several weeks later stating I owed an additional £14 or my policy was invalid. At the next renewal the price hiked considerably so I cancelled and renewed as a new customer considerably cheaper! At this renewal the price was hiked again, on ringing to renew it had expired at midnight so I was 11 hours overdue (but had not used the… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 09/07/2015 by 444Shepherd (1 review written)

My advice is to avoid RAC car insurance.They are expert in taking your money and then provide apalling customer service.They claim letters are lost and then harass you endlessly.Their on line systems are poor and answers get changed… Read Full Review

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★☆☆☆☆

“Pestering with endless call”

Written on: 06/07/2015 by gogogofuckoffshit_shit99999999999999999 (1 review written)

They pass your details to other companies and you end up with endless cold calling to your phone, I am with telephone pref aervice but still get the unwanted calls… Read Full Review

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★☆☆☆☆

“absolute rubbish avoid at all costs”

Written on: 15/06/2015

I have insurance with these guys and recommended to a colleague who came over from Portugal - he declared all to them and now 11.5 months into the policy they have cancelled it saying that he had no actual NCD from Portugal even though he told them all this at the time and they asked for letter from insurer in Portugal to state number years claim free - now they say not accepting and cancelled his policy - only saying the advisor was incorrect in taking it!!!!!!! they should make sure they… Read Full Review

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★☆☆☆☆

“Daylight robbery AVOID”

Written on: 12/05/2015 by McKenzieye1994 (1 review written)

Having already got a policy with the RAC we thought it would be a simple process to transfer it to a new car - NO. We rang the RAC and told them in February that we were getting a new car in May on contract hire, this wasn't a problem at the time. Car arrived and we contacted the RAC to switch the cars over. Now the RAC don't insure contract hire cars. BUT we now have to pay them for their mistake. Rude agent who couldn't care less. Would the RAC like to explain to customers why it is so… Read Full Review

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★☆☆☆☆

“Highway Robbery RAC Insurance”

Written on: 13/04/2015 by Drew.Bain (2 reviews written)

I took insurance with RAC because they were a trusted name to me and even renewed with them even though they were not the cheapest. I then changed my car and went to RAC Insurance to tell them. £25 admin fee the operator said and two clicks later I could print off my new certificate. I paid the fee and told the operator I would contact them in a few days when my Cherished number plate was through from DVLA. The operator said she would mark it on the system. A few days later I called back to… Read Full Review

Alexl88's Response to Drew.Bain's Review

Written on: 24/06/2015

Who was the cheaper, no admin fee, company?

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Drew.bain's reply to Alexl88's Comment

Written on: 24/06/2015

My wife works for the police so we can qualify for insurance through PMAS the price was £168 for the year interest free monthly payments. They offered to pay the cancellation fee and sent us £25 marks and spencer voucher it was almost costing them money to insure us and guaranteed no admin fees. They act as a broker for Royal Sun alliance

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★☆☆☆☆

“rip off merchants”

Written on: 12/04/2015 by Raynau129 (1 review written)

Bought new car, rac online quote was approx £19 month. Rang to change policy and was quoted £28!!! + £25 'admin' fee. Or I could cancel policy (£55 fee + loss 1 year ncd) and they would change underwriter. Car was faulty (ongoing claim with dealer), rang to re insure old car, wanted £25 fee to swap back or new policy with no No Ncd!! (I accept this is normal). Next had failed payment due to new credit card issue, not informed at all but slapped £25 charge. Service centre said I could… Read Full Review

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★☆☆☆☆

“Excessively expensive cover”

Written on: 03/04/2015 by Yaritzab40 (1 review written)

Have had comprehensive cover with breakdown and legal protection - the full monty - for over three years. Full NCD and no licence points. Renewal came in at over £750. So I shopped around and boy am glad I did - same cover, lower excess and full euro cover included for under £400, yes I did just type £400… Read Full Review

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