Aviva Car Insurance Reviews at Review Centre
Summary
Aviva was previously known in the UK as Norwich Union.
Media Gallery for Aviva Car Insurance
Latest Reviews
★☆☆☆☆
“does not say what it does on the box!”
Written on: 18/05/2013
I insured with aviva last year and thought that I was getting a good deal .... but when I called to report a notification only incident and then went to re insure, aviva had put on my account a FAULT claim, and having spent now 2 weeks calling every day and emailing, it still ha not be resolved - and they are offering a hiked premium and NCD affected as a result. The other persons insurance shows it as an incident notification only ... if their insurance company can get it write - why can't... (read more)
★☆☆☆☆
“EXPENSIVE QUOTE”
Written on: 15/05/2013 by Jamieergo
I am a 33y old Male who has been driving for 7 years and have never claimed. I currently have 4 Years no claims bonus also. My car is a 1.8 tdci Focus Sport 06 i have been quoted over £1100!! for one years insurance are they for real??. I have been on compare the Market and have obtained insurance quotes from £380 upwards for fully comp!. Needless to say i wont be using AVIVA ever again for a quote, further to this the website was not very well set out and could not even find my... (read more)
★★★☆☆
“What out for the cost of phoning them!”
Written on: 08/05/2013 by Katythescientist (1 review written)
Unfortunately Aviva use a 0844 number for their customers to contact them. This is charging by the back door. I had to ring them when we changed our car. As well as being charged to change the policy, which of course I accept, we were charged over £5 for the phone call. This is like the newsagent charging you an extra £1 because you used the door of his shop to buy your newspaper! (read more)
★☆☆☆☆
“Do not waste your deposit with these ”
Written on: 03/05/2013
Took out a new policy with them after reading they accepted a 6 year company car policy for the NCD. Faxed it off to them then had to call them 5 times to check they had it. Was then told yes that's all fine. 2 days later received a letter asking me to call them about my no claims discount, so called and was told they do not accept company NCD but could offer me a new policy discount of 10% but without the original no claims of 6 years too my policy from £655 to £1785. Then they wanted... (read more)
★☆☆☆☆
“DO NOT USE”
Written on: 24/04/2013 by winitm (1 review written)
I renewed my car insurance 2 days before previous insurance expired. On a bank holiday weekend an email arrived informing my insurance had expired. It took 3 days to find out I was insured, during which time I did not use the car. When I did manage to contact them, they blamed me for amending policy and a new policy number meant I was insured. They said they will listen to the renewal phone call & contact me. No contact, no answers to emails. Makes me wonder what would happen in the event of... (read more)
★★★★☆
“Claim”
Written on: 24/04/2013 by deepak1bhatia
Good claims service, no hassle and the repair by their approved repairer was very good and prompt. Premium slightly higher than the average. (read more)
★☆☆☆☆
“rip-off”
Written on: 16/04/2013
Home insurance price was not compatible, but I took home insurance to get bundle discount.They increased liability auto insurance by $325/month to $198/month. (read more)
★★★★★
“Very good claim experience ”
Written on: 16/04/2013 by Kenpeterlee
I was so scared after seeing all the reviews here !!! My partner had an accident and I was dreading having to phone n claim, ! I had the worst nights sleep thinking I had gone with the worlds worst insurer.purely based on the reviews here. I must say the lady who, took my claim, was fantastic, I explained my fears based on what I had seen here and she was gob smacked they had such bad feedback and said we are NOT that bad we will look after you. I still had reservations Our van was pretty... (read more)
★☆☆☆☆
“Able to take money, not able to service their obligation”
Written on: 31/03/2013
Terrible service, unwilling to help, rude staff (read more)
★☆☆☆☆
“Terrible company and terrible service”
Written on: 19/03/2013
They simply don't care!!!!!! This company has let me down hugely - someone made a claim on me and they didn't notify me AT ALL!! I only found our because I called for my renewal quote and it turns out my 5 years NCD isn't valid because I have an outstanding claim on my account. I have been passed around from department to department no one is taking responsibility - and no one is helping me - therefore they are happy to let me the customer pay a HUGE PREMIUM with no years NCD becuase of... (read more)
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Showing 1 - 10 of 270 Reviews
★☆☆☆☆
“Horrific Company Complete Waste Of Time”
Written on: 15/03/2013
I don't know how this company are still in business! I had an accident December 2011 where a man drove into my car whilst I was on a round a bout. Aviva have done NOTHING I have called them more times then I could possibly recall all calls of which taken by a different employee never speaking or understanding fluent English so you never get anywhere. The third party sent a counter claim and gave us a month to respond, Aviva STILL has not responded adequately to this letter and it is February... (read more)
★☆☆☆☆
“They won their approved repariers - no objectivity at all”
Written on: 03/03/2013 by Sharamonia
Aviva told us when my husband had a deer collision we had to use their approved repairers, so we could not use our local garage whom we trust. they denied half the work was related to the accident. They then sent the car back with one indicator light and a hoof print in the wing. I refused the car and they have not yet called us back, and they have my car. If I had read reviews about Aviva and their 'approved repairers' Solus I would never of gone with them. The reviews are appalling. They... (read more)
★☆☆☆☆
“Avila stole my money”
Written on: 02/03/2013 by JohnGregory6
My broker advised that Aviva's renewal was £1,136 but he had an alternative for £700. I found cover myself for less and bought it. Avila took the £1,136 from my bank account on the renewal date and now won't return it. They say I have agreed to "automatic renewal". I don't know when or how I did that since I only ever dealt with my broker. I phoned them and they take no responsibility, simply telling me I agreed to it and I should contact my broker to see if I can get a refund Beware... (read more)
Shiblake's Response to JohnGregory6's Review
Written on: 02/03/2013
that is not true, Aviva is wrong, It is illegal to insure the same vehicle at the same time, You need to send them in prove of your new insurance cert and the date the insurance commenced. They will have to refund you in full. If they still argue with you I would call the Insurance federation or the Ombudsman. I am sure they would be interested to hear your case. Best of luck I hope the above helped
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★★★★☆
“Helped me to get a reduced renewal quote”
Written on: 01/03/2013 by Anyonebut3
I have just spoken with an Aviva customer services rep via their 'live chat' service. I mentioned the quotes I had received from competitors and the rep took time to see if they could reduce the renewal price. They offered me a £100 reduction on my annual premium and a £200 reduction on my total excess. This was equal to the best quote I had received elsewhere. After recently receiving terrible customer service from so many companies it is refreshing to have a positive experience. (read more)
★☆☆☆☆
“Aviva. Poor service”
Written on: 25/02/2013
Aviva admitted liablity for an accident 6 months ago but despite numerous chasing letters and calls they have still not paid the oustanding amount. They have consistently repeated their liability whilst delaying the payment. I understand this is not uncommon behaviour from them. (read more)
★★★★☆
“Sorted my claim”
Written on: 17/02/2013
Although avivas incompetence charged me the full premium I stead of monthy, they helped me with the refund and said I didn't have to pay a deposit until I'd been credited back the money, the staff were helpful and I was sorted in minutes, being 20 my insurance was cheaper than everyone else and I found the process relatively trouble free after their muck up, better than ecar any day of the week (read more)
★☆☆☆☆
“Never again with aviva!!!”
Written on: 15/02/2013 by Polak
Beeing with them for the las 3 years untill end of Dec 2012 2 months ago I cancelled policy with aviva. When tried to find out why they can not issue the NCD for the next insurer I`ve just found out that I own them over 600 pounds!!! as a cancellation fees and an outstanding balance and that was the reason. And now my new insurer is threating me they will cancell my existing car policy! Having all my details like tel. number, email, home adress could not aviva inform me about the money I own... (read more)
★☆☆☆☆
“Dishonest, their car insurance is worthless”
Written on: 12/02/2013 by davidayton
It seems Aviva are good value for money until you try to claim. They will then do everything possible to wriggle out of paying up. We had our car stolen after a break-in to our house and made a claim. Aviva then decided to look into our insurance history and found that we had had a couple of motorbikes stolen in the last few years (these were insured with another company under a completely separate policy). Aviva stated that we should have 'disclosed' these thefts before taking out the... (read more)
★★★★★
“Never had a problem...”
Written on: 10/02/2013 by bobclayton (2 reviews written)
I sometimes wonder when I read down these reviews what some people are thinking. Lots of people complaining about Auto Renewals, no call backs etc, so I thought I'd give my two pence. As a 19 year old driver I purchased my first car, a £1600 banger, and Avivas quotes were coming in a full £1000 cheaper than anyone else! I signed up and paid in full, and everything was emailed to me straight away. I then switched the car 6 months later, once again, went online, switched, no problems! Even... (read more)
★★★★★
“cheap young drivers!”
Written on: 28/01/2013
last insurance company i would have thought about tbh, however they quoted me 1950 over a monthly payment plan of 160 a month and 350 deposit now i know what a lot of you think 2k!!!!! but i am 21 and have only been driving 8months and my previous company used a stupid box and in total over 8 months with them i payed 4- 5 grand tjey get you qith the miles but was tempted by there cheap quote. so 2k for fully comp plus all extras is brilliant and it leaves my mind at rest i know im insured at... (read more)
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Showing 11 - 20 of 270 Reviews
★☆☆☆☆
“ABSOLUTE NIGHTMARE! ”
Written on: 24/12/2012 by SayNoToAviva
Aviva is the WORST insurance company. I have recently been stopped by the police telling me that I was not insured on my car! I was second driver under my mum's name and Aviva dropped me as second driver without even telling me! Now they are denying everything at all! Police are giving me SIX POINTS on my licence and a £200 fine. They were going to seize my car as well but I had to stop them! I cannot believe what an immoral company this is!!! And when I called them for help to prove to the... (read more)
★☆☆☆☆
“Took My Money and Abandoned Me!”
Written on: 04/12/2012
I was with Aviva and after being victimized as a result of someone elses incompetence, the Aviva claims representative took my statement and since then will no longer respond to my calls or emails. I have now hired a lawyer to prepare my suit against them for failing to provide the covereage I was paying them for. Stay far away from this crooked greedy corporation. If you find yourself in a claim position Aviva will listen just long enough until they have enough information to try and find a... (read more)
★☆☆☆☆
“Aviva Steals Your NCD”
Written on: 30/11/2012 by chrispoulter (1 review written)
Be wary. The maximum NCD Aviva offer is 5 years. That means when they send you your renewal notice it will only ever say 5 years, even if you have more. When I moved to another company and they asked for proof of no claims they at first didn’t accept the renewal notice from Aviva and required further convincing of my actual NCD total. I think this is a rather underhanded trick to make it more difficult for people to leave Aviva as this is the first time ever I have encountered this issue. (read more)
Helairmike's Response to chrispoulter's Review
Written on: 12/02/2013
How True and the Lost NCD will cost you with your next insurer
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★☆☆☆☆
“The worst experince i have ever had”
Written on: 23/11/2012
I have been with a number of insurance companies and for 10 years i had no problems with any of them. Unfortunately i had an accident 3 years ago where an uninsured motorbike crashed into the side of me. I was with Tescos at the time and the short story i got my car repaired and only lost my excess. The service i recieved from tescos was very poor and after they increased my insurance premium i looked elswhere. I kept seing aviva coming up for one of the cheapest so decided to give them ago.... (read more)
★☆☆☆☆
“Do NOT go with Aviva”
Written on: 18/11/2012
After 5 years of investing with Aviva my money is almost the same. I'm still working on the paperwork to meet their "requirement" to transfer MY money as I requested. Their customer service makes you feel like you are working for them. Do NOT go with Aviva. (read more)
★☆☆☆☆
“Never Buy Aviva”
Written on: 15/11/2012 by STurner198
Hi insured my car with Aviva and they automatically renewed my insurance the following year when I no longer owned the car and also took ou a payment of £98 3 days before I got paid - when I called Customer Service and said you can't do this the lady on the phone said 'well obviously I can!' - I will iterally never use Aviva for anything at all ever. I've paid £98 for 5 days insurance on a car I dont' even own - disgusting! (read more)
★☆☆☆☆
“Aviva Car Insurance = Money Hungry Crooks”
Written on: 09/11/2012
I just bought my first new car ever and my insurance broker set me up with Aviva. What a huge mistake that was! I've had my car for exactly 24 days and I just got their information package in the mail. I choose to go with the monthly payment option. The problem with that is they take a 3 month payment to start and then 9 regular monthly payments. No one explained this initial 3 month payment to me when I signed up with them. I just graduated from school and I'm not made of money. I called... (read more)
★☆☆☆☆
“Trying to make me go fiftyfity for someone crashing...”
Written on: 20/10/2012 by Rayworth2012 (1 review written)
I have had enough of Aviva I have been insured with them for two years but as soon as it matters there a waste of space. 7 month ago someone hit my car I informed them on a notification only basis now there constantly asking me to go fifty fifty I've countlessly told them no I am not accepting liability for having my car crashed into .. I told them to put it on file not to ask me and I didn't want to deal with them any more . Yesterday they sent me Another letter again asking me to go fifty... (read more)
★★★★☆
“Good Price ”
Written on: 20/10/2012
I have recently switch my car insurer to AVIVA from Zuich. The AVIVA quote saved me £30.00 per month compared with Zurich and this included garunteed no claims with AVIVA and enhanced courtsey car added as extras. (read more)
Helairmike's Comment
Written on: 12/02/2013
you may not feel the same when you fnd out how much NCD they have taken away at the end of your policy and the knock on cost with another insurer
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★★★★★
“Good Service”
Written on: 19/10/2012 by Lowy09 (1 review written)
I took a multi car insurance policy with Aviva and then I also took out home insurance. The policies were fairly priced in the market, the level of cover was MUCH higher than over companies when checked on FIND.CO.UK Documents arrived within 10 days of purchase, but as they were available to view online within half an hour, I wasn't waiting to check them. Fantastic service, would recommend 10/10!!! (read more)
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Showing 21 - 30 of 270 Reviews
★★★★☆
“Aviva Car Insurance”
Written on: 18/10/2012 by blakangmati
Very happy with the product, a good rate at todays prices, insurance covered all that I required. Renewal Car Insurance has arrived in plenty of time giving me time to look it over before accepting. (read more)
★☆☆☆☆
“Avoid AVIVA!”
Written on: 15/10/2012
Simply avoid AVIVA! Personnel is NOT professional at all! Customer service (claims)is always unavailable. They are talking about their warranty, but when the time comes, they deny any damages made to the vehicle. Just don't go there, the insurance company should be on your side when you need it, because you pay money to them. Next time I will check the reviews, even if the quote is cheap. (read more)
★☆☆☆☆
“Terrible company!”
Written on: 25/09/2012
There is no communication between customer and company, they never reply to emails. Aviva cancelled my car insurance policy without reason, and took money for a cancellation fee then continued to take money out of my bank account. When I tried to ring them, no one was interested and a man on the claims desk told me that this happens all the time - he even recommended that I get insurance ombudsmen involved! The guys constantly threw me from department to department, giving me email... (read more)
★☆☆☆☆
“what trash!”
Written on: 10/08/2012 by Mandy 07 (1 review written)
Do not go there! Customer service is rubbish! Waited nearly a week for a promised callback - still waiting!!!!!!! We have 4 cars insured in our household! All are swapping! Vote Churchill! (read more)
★☆☆☆☆
“Aviva Stole My No Claims Discount”
Written on: 30/07/2012 by helairmike (10 reviews written)
Aviva have effectively stolem my no claims discount. Having had 21 years of trouble free motoring and placing my motor insurance with them they cut my NCD from 21 years to 5 this makes it now more expensive to insure my vehicle next time as I only now have 5 years NCD. Don't Buy AVIVA MOTOR INSURANCE IT WILL COST YOU LATER (read more)
Tr3El's Response to helairmike's Review
Written on: 19/10/2012
This information is incorrect. Aviva only require 5 years No claims discount in order to give you the maximum discount, which is with any company around 70%. If Aviva recieve proof of more than 5 years from you, although their policy documents will state 5, the will keep the extra that you have on file and when you come to leave, so long as you havent had any unprotected claims in the meantime, they will award you with proof of your full amount of No claims years, plus whatever time you have been with them.
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Helairmike's reply to Tr3El's Comment
Written on: 21/10/2012
Thie reply is actually incorrect Aviva do not automaticlly keep the additional no claims on file. . I verified this through a formal complaint and this has was upheld and the issue acknowledged by the company.
The issue with Aviva is actually not an uncommon one.
Should anyone wish to see the documented response and acknowledgement to the complaint I am happy to forward a copy.
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★☆☆☆☆
“Terrible Company - Terrible Service”
Written on: 15/07/2012
A lorry went into my company car in February 2012 and I am still awaiting Aviva to pay out - I have been dealing with their call centre and its just simply awful - no returned calls, I am so infuriated that I am withdrawing my pension from Aviva. (read more)
★☆☆☆☆
“Aviva Discriminating Against Disabled Senior Citizens”
Written on: 06/07/2012
My mum is registered disabled because of arthritis and fibro-myalgia. In April a car crashed into the back of us (we were stationary) and we both sustained whiplash. The third party accepted the blame so we had the car repaired directly by the third party insurance - Aviva Car Insurance. I was assessed and received 6 physio treatments as was told to expect symptoms for another 3-6 months. However, Aviva Car Insurance refuses to provide physio treatment for my mum stating they are... (read more)
★☆☆☆☆
“Dodgy repair centres”
Written on: 10/05/2012
Have just found out that Aviva don't want car repairs carried out by authorised dealers. They will charge you an extra £200 if you wish to have your car repaired by a repairer that is authorised by your car manufacturer. They have no interest in warranties and in the words of customer services about their repairs......there are no guarantees !!! (read more)
★☆☆☆☆
“DO NOT INSURE WITH AVIVA”
Written on: 02/05/2012
both myself and daughter have had two not at fault incidents in my car which was agreed by Aviva. An apparently uninsured driver went into the back of me. I managed to get the car registration and make and model of car and the drivers name and address. So why almost two years down the line are we still waiting for our premium to go back to the previous amount. Their policy states that if you have been hit by a non insured driver you will not lose your no-claims discount. Our monthly... (read more)
★☆☆☆☆
“AVIVA absolute worst for customer service”
Written on: 01/05/2012
I have taken out a car insurance policy with Aviva. Please do not bother taking out any policy with this company unless you have loads of time on your hands and loads of patience. I got a quote online, then registered and payed for my policy online. Once they had my money, I wanted to view my policy online. When registering to view my policy, their website keeps on returning an error page with a telephone number to call. This is an o870 customer service number, so not a free call... (read more)
Tr3El's Comment
Written on: 19/10/2012
If you call a company and the lines are busy try calling again at a different time. I get through to Aviva very quickly when i call them, though im sure they do have busy periods. Also check a website called SAYNOTO0870 on this website you can enter most companies and it will bring you up a landline phone number for them, Aviva is on there. Alot of phone companies include 0870 in their free calls, if your doesn't it may be time to think about changing
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Showing 31 - 40 of 270 Reviews
★☆☆☆☆
“Van or car fire... No1 is covered APPARENTLY! (clauses)”
Written on: 25/04/2012
Just want to make everyone aware of my AVIVA experience.. Been a member from the beginning, never claimed. My van had a fire on the ECU and in 2 places on the cable loom. AVIVA told me they had spoken to the garage and decided it was a write off and would contact me with a price... I phoned every day and was told "tomorrow they will have a price". A blue cycle salvage and auction lorry turned up to take my van away. I said he couldn't take it until a price was agreed. He left empty... (read more)
★☆☆☆☆
“AVIVA change of details charge”
Written on: 15/04/2012
AVIVA wanted £126 to change from one van to another, when i asked why they said it was a newer van(2yrs) they had already put my premium up by £100 in january, there reason (all insurance has gone up)went on go conpare and got insurance for £200 less than them, will never use aviva again, allways best not to stay with same insurance company as it goes up every year, should have got prices from compere sites in january, still we live and learn (read more)
★☆☆☆☆
“Absolutely AWFUL!!!!!!! AVOID!!!!!!!!!!!!!!!!!”
Written on: 06/04/2012
Aviva are absolutely awful. My car got stolen last year. They were terrible at getting hold of and were continually sending me to many different departments etc..... In the end my car got recovered a week later i informed Aviva and no more got said about it. I personally paid the £260 pound collection fee and repairs for the car Aviva organised nothing. Yet i just recieved my yearly renewal for it to be whacked up to £2700 as they have taken my 3 years no claims. This is rediculous and in... (read more)
Beawair's Comment
Written on: 12/09/2012
I totally agree a similar thing is happening to me now, my daughter reversed into a small bollard in Manchester in January this year and damaged here back light and rather than drive the car in the dark and get court by the police she phoned the RAC to pick it up and bring back to the Wirral. Following day Aviva rang to say they were going to collect the car for repair and leave a courtesy car, i informed them i was having the repair done privately. Have now received a vast increase on the insurance and they have removed 5 years NCD from my (8) - going to fight them the robin ................
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★☆☆☆☆
“Declined plates vin screwup”
Written on: 28/03/2012 by FEDUP2HERE
Went in to buy sticker for license plate Feb 10, 2012. Vin # on insurance slip didn't match vehicle registration. They had a number and a letter wrong and after 6 weeks still haven't changed this on policy and Government of Ontario still won't let me buy sticker. But Aviva managed to get all the #'s for direct payment correct and still taking money for a van I can't drive. Yeah I recomend them....Looking for new insurance Co. (read more)
★★★★★
“Automatic renewal”
Written on: 27/03/2012
just a small not to all those moaning about automatic renewal. All insurers do it so its your own fault for not checking and reading your documents/staying on top of your own affairs. But then that would involve taking personal resposibility for your own error, muppets (read more)
Guest's Comment
Written on: 27/07/2012
I guess you are one of AVIVA's incompetent staff members
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★☆☆☆☆
“Avoid AVIVA Insuraqnce - this is my Singh opinion.”
Written on: 10/03/2012
Alternatives are cheaper and with more benefits. AVIVA PLAYS DIRTY TRICKS to get people to pay for the second year extension even though they were contacted in good time and told that their extension is not required because the premium has gone up too much. AVOID AVIVA, read on: I called AVIVA CAR INSURANCE and told them that do not wish to continue their policy for the second year running because I am going to get insured elsewhere cheaper. This was few days before the policy expired. I... (read more)
★☆☆☆☆
“Double your premium without telling you”
Written on: 08/03/2012 by luplol (1 review written)
Went for Aviva as 2 car policy, total quoted £840. My car with 1 year NCD was £650 of this. Aviva wouldn't accept the proof of NCD as was from another joint policy so they took additional £854 from our account 2 monthes later without a letter or email or phone call. We only foung out when we recieved our statement, premium now £1694. I rang them and they said that was correct, I asked what percentage 1 year NCD was with them, customer service person didn't know! Went to ask and said 50%.... (read more)
★☆☆☆☆
“Advertised as competitive what a joke!”
Written on: 05/03/2012 by Chez1980 (2 reviews written)
I was looking for a quote for two cars aviva advertised that they would offer a discount for two car policies. No such chance after 45 minutes on the phone I received a quote of nearly 3000 pound nearly 2000 pound over my previous quote. Hence the five minutes taken to write this aviva two car policy review. I liked nothing about the whole experience. (read more)
★☆☆☆☆
“WASTE OF TIME, ENGINEER NEEDS TO GO TO SPECSAVERS”
Written on: 01/03/2012
I've had an accident going back in Dec 2011. Clearly my fault due to adverse weather conditions, no other cars involved. Due to slippery surface my van got stuck between a tree and a steep hill, damaging the front and back. The only way to take the van out was to drag it out with another 4x4 and in doing this damaging the van side panel. I then put a claim in with aviva, book the van at the body shop goes in ten days later for job. i get a phone call from the body shop that the work has... (read more)
★☆☆☆☆
“Worst company ever!!”
Written on: 23/02/2012 by Fluke
My car was recently stolen and then recovered, and I am insured with AVIVA. This has got to be the worst company to deal with. Its cost me £60 in phone calls, premium rate 800 number on a mobile phone. I was put on hold for most of the calls I made. There attitude stinks when you speak to them, at one point I was even accused of telling lies, despite being able to prove everything I was telling them was correct. Seriously - if you pay peanuts you get monkey's. You don't find out how bad... (read more)
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Showing 41 - 50 of 270 Reviews
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Jayzee1965's Response to Sharamonia's Review
Written on: 15/05/2013
totally agree. my car was caught in flood water and engine died. car came back with rattle from gearbox, despite them taking it back 3 times i was told not linked to incident, so now got to find over £1200 to repair box. car originally came back with loads of bits broken, brake fluid on minimum and non starting. Repaired by Sewards of Fareham. Steer well clear of this company!!!!!!