Aviva Car Insurance Reviews at Review Centre

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I am so exasperated by the incompetance of Aviva that i am almost speechless. i have spent literally hours on the phone this week trying to get the rear window on my car re-glazed.I feel like the assistants care very little about the service they offer, are there simply to put you on hold,through to the incorrect departmant, or cut you off. Repeating the tedious automated procedure and details of your claim each time you call-to no avail- one week counting and no window. I am therefore cancelling my cover with this company- they are deceitful,woefully incompetant and have no integrity whatsover

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I got an Aviva drive away insurance for free when I bought an HPI check for my new car. I bought the ordinary insurance since it seemed reasonable and I didn't want to spend too much time looking. Aviva managed to get my credit card details because they took the money 10 days before the insurance actually should have started. However, since I didn't receive any email confirmation I called again but I still didn't get a confirmation. No confirmation in the mail either so I wrote a complaint email ...

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I have been with Aviva for 4 yrs with no complaints...until now!Every year I had paid extra to protect my no claims bonus...This Year Increased my premium REMOVED the no claims protection"....Luckily I did notice the very important word "protected" was gone........just 5 yrs or more no claims bonus...IF YOU THINK YOU HAVE YOUR NO CLAIMS PROTECTED!! Check your policy and renewal notice EVERY YEAR.......Better still find an insurer who you can trust.....Adios Aviva.....

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Oh my God. I struggled and struggled with this company. I don't think I've ever been so frustrated.

First, they didn't charge me for my cover for 9 months. I had to tell them that they weren't charging me (I didn't want them to stick me with a huge bill at the end of the year). They basically told me that they were receiving the money and it was coming out of my bank account. Which was utter rubbish. Then they sent me various outstanding payment summons. Seriously, I had to go and sit in ...

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I HAVE NEVER BEEN SO IMPRESSED WITH ANY COMPANY AS THIS, FAST EFFICIENT SETTLED WITHIN TWO WEEKS, COURTEST CAR NEXT DAY THEY CALLED ME i never had to call them. Would give them ten out of ten

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Just made my first claim in 7yrs and it was a hit and run while my car was stationary, 3 weeks later and i'm still driving a car that needs a new door and wing mirror why? because aviva have said they don't currently have a claims engineer to assess the damage!! bloody joke. Have sent the quote for the repair to them 3 times and each time they are saying they havent received it.

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They charged my credit card 1 month earlier than renewal without my permission or before i received my renewel notice then took me over 2 hours on calls and on hold and 5 weeks to get my refund (and counting). All foreign call staff which made things frustrating, difficult and repetative. You get what you pay for. dont risk it with this company. not the traditional british company it used to be when called norwich union

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This is the most unprofessional company I have ever had to deal with. They do not quote the facts and they confuse the information you've given them.

They are more than slow to deal with a car insurance claim and they fraudulently take money out of your bank account.

They're obviously trying to save money with their automated telephone response system and once you do get through, if you get through, their operatives not only mis-quote the information you given them, lie and when they really ...

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I was a young driver so when I saw they had the cheapest quote, I took it straightaway (and it was cheaper by a country mile).

I had my first and only accident (so far) in November 2007 when another young driver hit into the back of me, rang NU/Aviva up, they sent a recovery truck, took the car to a reputable Ford repair garage where it was in for 2 weeks.

The only reason I can't give 5 stars is because their courtesy car hire company (Drive Assist) is an absolute joke! They wanted our credit ...

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I feel so strongly about this company that it has caused me to sign up to this site to let others learn from my misfortune.
Aviva is one of the two worst companies I have ever had the misfortune to deal with. I would be here all day if I described all my grievances, so here are a few.
I was rear ended by a van whilst stationary at a roundabout. The 3rd party was uninsured and gave false details, though I had the license plate number. They supposedly ran a DVLA check, though I have my suspicions ...

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Not the cheapest - could not see them on the aggregators so I went to them direct. But they were cheaper than the big brands on the aggregators. When I was with them before they were brilliant about paying my claim and making sure I was alright when I called them to tell them about the accident. I am sorry I left to go to Diamond.

How can aggregaqtors say they compare the market if Aviva is not there?

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Appalling customer service, do not return calls, disinterested customer service staff, quick to take money but very slow with anything else, correspondance incorrectly dated....I could go on.

BEST TO AVOID

If Aviva cannot manage basic administration properly, I have no confidence they will be able to manage an insurance claim properly.

I have just cancelled my policy after 12 days with them. I just wish I had read the reviews on this site before buying the policy. I might have saved the c ...

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Like most other comments totally fed up with Aviva. Took my car Insurance with them they asked for proof of NCD which i have sent, twice only to get a letter to say it was no good even though it is a current certificate of insurance. I asked if they would send it back since its no good to them and they have refused, saying they need to keep it on file. If its no good to them why are they refusing to send it back? Customer service is a joke will not be renewing with them and will not recommend th ...

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Last year I was Swift.com got a higher renewal quote so went to Aviva as they did quote me happy (not realising I was about to be cheated) recently got my renewal and they wanted £80 pound more than last year and no I never had a claim. I've gone with Onecall I stated I had 9+ years no claims I was quoted £296 sent my renewal form off as requested anf they sent me an email saying as I only had 5 years no claims bonus they were putting my quote up by £92. Aviva only give you 5+ ...

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Absolutely disgusted with the customer service from Aviva for Car Insurance. I have made 4 calls spead over 2 hours being passed around from 1 call centre person to another, none of who could understand basic English - surely a pre-requisite when dealing with English customers?

They sold me the policy no problem - then sent an amended bill and took extra money off me, even though it was Aviva's mistake. Half the details on the policy incorrect as the girl was Indian. They said that they would ...

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What a total joke!!!! Don't send your insurance certificate in the post then say that they have done and tell you that you must pay £5.20 to get another one sent out recorded delivery! Had to phone Norwich Union car insurance twice to even get someone who had an idea what they were talking about!!

** BEST TO AVOID **

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We have car insurance and house insurance with Norwich Union - NEVER AGAIN. Terrible rude service agents, I've been told we have no policy, even though we have a policy for years - never had to claim so have never experienced the Customer Service - but it is SHOCKING!!
Ive been cut off so many times, promised call backs that never happen, been called MR and when im clearly female, have agents that are totally clueless.

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May 2009. It's just taken 4 phone calls to Aviva (Norwich Union) and over 1 hour in total on the phone (actual time talking to call agents, not the time in call queues) for them to change my car insurance poilcy over to a new car. Never again !
A simple example of what you will get of you call Aviva for anything beyond a quote or renewal......
Call Agent: ' And what is the regisatration and make of your new car..?
Me: ' xxx xxxx.... it's a new Toyota'.
Call Agent: (Repeats reg back, then pau ...

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I was with Norwich Union between 2006-2008 and would not return to them. I had a roundabout crash in Dec 2007. I knew it would be settled 50:50, as no witnesses stopped, so figured it would be settled quite quickly. Even so it wasn't until July 2008 that NU finally settled my claim.

I had to deal with foreign call centres each time who kept telling me that they would ring me on a certain date, then didn't call. Their excuse every time was that they hadn't heard back from the third party insure ...

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I had to request a copy of a previous years insurance policy or a letter confirming I was insured as I had been incorrectly charged with driving without insurance. Having spent 11 hours on the phone to Norwich Union's overseas call centre, over 2 months, they were unable to provide a copy of my previous years motor insurance policy or a letter confirming I was insured despite the fact that I was.It was the worst, most incompetent, unhelpful, rude and unnecessary customer experience I could ever ...