Aviva Car Insurance Reviews at Review Centre

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  • Customer Service

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Summary

Aviva was previously known in the UK as Norwich Union.


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Latest Reviews

★★★★★

“superb service and very competitive quote”

Written on: 20/10/2014 by Mossfarr (1 review written)

I've been with Aviva since June 2014.Their quote was extremely reasonable even though I included my daughter as named driver who has been driving for less than one year. In July my daughter was involved in a collision which was not her fault. The support I got from Aviva was superb and the claim was settled within a couple of weeks. I have now just replaced my car and much to my surprise the quote is less than the original one, so not only have I extended the cover - by including a courtesy… Read Full Review

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★★★★★

“Didn't even need to make a phone call”

Written on: 14/10/2014 by 332Sherwood (1 review written)

Really pleased at how easy and simple it was to change a few personal details to my car insurance policy. It was very straight forward on my online account and I didn’t have to make any phone calls. There was no extra charge for an added driver too, which is why I’m writing my praises. Thank you Aviva… Read Full Review

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★☆☆☆☆

“horrible horrible horrible”

Written on: 06/09/2014 by rex0070 (1 review written)

big fat pain in the ass, stay far away management is useless they never reply to emails or phone calls. avoid avoid avoid save yourself the headache… Read Full Review

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★★☆☆☆

“renewal”

Written on: 12/08/2014 by AntonBennett98 (1 review written)

Badly worded letter about renewl received from aviva. We received our letter and decided not to renew with them as we found a much cheaper insurance the 14 day cooling off period is rubbish they still charged us £35 and threatened us with third party recovery (baliffs for £35 ???) So the wife paid it straight away. Will never use avocado again now going to cancel house insurance and tell all friends to avoid or cancel any polices with them… Read Full Review

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★☆☆☆☆

“aviva cost me my job”

Written on: 18/07/2014 by williammccartney (1 review written)

had motor policy with 8 years NCD upon renewal they didn't send me any paperwork or reminder as a result of that was stopped week later for no insurance unknown to me, got car seized 6points £200 fine and lost all 8 years NCD because couldn't insure car till points came off ,explained to Aviva weren't interested wouldn't even gine me NCD bounus back totally disgusted… Read Full Review

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★★★★★

“Great to deal with”

Written on: 08/07/2014 by Mitchec6 (1 review written)

I have used abiav now formthree years and find them brillian. They are so pleasant helpful and if can give us a discount they will. Teynhave been so good with a competitive price for our car insurance, we have now taken out our holiday insurance. Again another very competitive quote. Next year we will definatley be getting a quote from them for our holiday insurance… Read Full Review

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★☆☆☆☆

“absolute rubbish”

Written on: 30/06/2014 by Reyesax335 (1 review written)

TAKE NO NOTICE OF THEIR ADVERTS, This company has the worst customer service ive ever encountered. i had an accident 5 weeks ago , i rang them to give them all the details. That is the last time i heard off them . ive spent over£22 on phone calls , to get put on hold for 40MINUTES THEN HANG UP, To be passed from pillar to post, to be promised "we will ring you back " 6-SIX times but they didnt bother. NO ONE FROM AVIVA HAS SPOKEN TOO ME SINCE I GAVE THEM MY ACCIDENT DETAILS 5 WEEKS AGO. Do… Read Full Review

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★★★★☆

“Happy with my renewal!”

Written on: 28/06/2014

I've just renewed my policy with Aviva and I have to say I'm pretty happy to be honest. Last year I changed to Aviva for £450 (I'm a young driver) when other people were offering me over £700, this year my renewal price was originally £387 (which I thought was fantastic!) but unfortunately I have moved to a less secure area, I also opted to lower my excess but all of that still only brought me up to £418. Aviva actually rang me up to do this (so no cost for me) and included the online… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 19/06/2014 by Tyt97 (1 review written)

Hidden charges. Rubbish Services … Read Full Review

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★☆☆☆☆

“15 weeks and I still don't have my car back”

Written on: 25/05/2014 by Bresnahan (1 review written)

8th feb my car was collected after an accident. Not only did the RAC leave me by the roadside for over 4 hrs but it took me 3 weeks to find out where my car was taken to. Tonbridge coachwork tried to fix my car but broke the electric window and asked me to pay for it. Then they had electrical problem and asked me to pay for it. Then they broke it again and asked me to pay for it. Then they delivered it back with an engine fault and drove it back to the garage and asked me to pay for it… Read Full Review

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★☆☆☆☆

“Cancel Your Policy But Don't Tell You!”

Written on: 31/03/2014 by chrisl55 (1 review written)

Just had a letter to tell me that despite updating my bank details with them, they tried to use a non existent account couldn't get the cash so cancelled my policy. This wouldn't be so bad except the letter to tell me is dated a month after they have decided to do this, so that's helpful. If you look on-line I am far from the only person to have my insurance cancelled without notification so be very wary using them! Just glad I found out before anything happened but some have not been so lucky!… Read Full Review

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★☆☆☆☆

“Insurance car groups”

Written on: 28/03/2014 by Doubledeman (1 review written)

I've been with aviva for years but recently found out they make there own insurance groups even though the make and model of my car the group is 12 but after speaking to aviva today I was told its group 31,I asked how they come to this when my car is only a 1 litre they said its down to the under writers of which I said ur under writers have got the groups wrong when 1 the manufacture says its group 12 and yet I've checked with other insurance company's saying it's also group 12 the customer… Read Full Review

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★★★★☆

“terrible start but somewhat happy ending”

Written on: 27/03/2014 by NoToHypocrisy (2 reviews written)

I used to be with Aviva many years ago - it was then called "Norwich Union Direct". My wife is still with Aviva and has been with Aviva for last many years but she doesn't shop around for the best deals, which explains it. Recently I bought a 2-year old Nissan MPV and obtained an insurance quote from Aviva, a week before the collection of the car was due from the garage. I was given a great quote by Aviva ("20% online discount" it said on their website homepage). The quote clearly said… Read Full Review

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★★★☆☆

“Multicar Premium not discount”

Written on: 11/03/2014 by collys (1 review written)

Had an undisputed no-fault claim last year, and thought it was handled reasonably well, although we did try to get them to hurry the repairs up a bit. Good service, so added our other car to Aviva 3 months ago to go up to the same renewal dates at a slight premium to our existing cover. Thought as they seemed a reasonable price, the 25% discount advertised for a second car would be worthwhile. Come to renewal now and the 2 cars together with their multicar discount (of only £25) is £672. This… Read Full Review

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★☆☆☆☆

“price too high on renewal”

Written on: 02/03/2014 by ImmanuelPittman388 (1 review written)

I received my renewal car insurance today and was in shock, they have put my insurance up by £60.00. making it £290.00. I have never made a claim and been very honest where car insurance is concerned. I have sought another car insurance, Swift Cover, and been quoted £212.00 that is a big difference.Not only has Aviva quoted this high price, they had the cheek at keeping me waiting on the phone when I phoned to cancel my policy with them.They are not only robbing you in car insurance prices… Read Full Review

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★☆☆☆☆

“Unbelievably pricey”

Written on: 14/01/2014 by dpwolves (1 review written)

I have been searching for a renewal quote for my car insurance, and with 20yrs+ NCB the best quote I got was £256 for myself and my wife with business use - there were several other quotes of around the same price. I had seen Aviva adverts so decided to get a quote from there which came out to £1,362 for the same level of cover! I don't care how good the customer service may be should I need to claim, it cannot justify such a big difference… Read Full Review

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★★★★★

“I've had good service from Aviva...so far!”

Written on: 10/01/2014 by wallslondon (1 review written)

I'm surprised with all these negative reviews fro Aviva. I have added drivers, taken off drivers and added dangerous goods, which have been changed free of charge. All the people I have spoken to have been from the UK and are friendly enough. I haven't made a claim so far (touch wood) so not sure how they would be in that respect… Read Full Review

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★☆☆☆☆

“We got rid of one car so cancelled a £290 car policy...”

Written on: 07/11/2013 by DANYELL (6 reviews written)

We got rid of one car so cancelled a £290 car policy with 3 months remaining ... how much refund do you think we got back??? I was expecting about £30 ... WE GOT JUST £3.22. When they were Norwich Union this as a good company and we used them for all Business and personal use plus health cover but Aviva are a sad joke who have now lost all my business and I make a point of telling anyone who cares to listen. … Read Full Review

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★★★★★

“Good Service, no hassle & easy”

Written on: 28/10/2013 by gmoore2 (1 review written)

Not enough people write good reviews on here. So when I needed to change my address on my policy I was concerned it was going to be costly and probably involve a lenghty phone call. However, I logged onto my policy details online and up popped a live chat advisor which I decided to use. She did it all for me quickly and efficiently and best of all cost nothing. Thanks Aviva! Very impressed. … Read Full Review

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★★☆☆☆

“Expensive”

Written on: 25/10/2013

I found about 20 insurers offering car insurance for my car at around £190. Aviva was a staggering £290 for exactly the same policy. It's not surprising that they don't feature on any comparison sites that I use. Applies to Direct Line as well… Read Full Review

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