Aviva Car Insurance Reviews at Review Centre
Summary
Aviva was previously known in the UK as Norwich Union.
Media Gallery for Aviva Car Insurance
Latest Reviews
★☆☆☆☆
Written on: 10/05/2012
“Dodgy repair centres”
Have just found out that Aviva don't want car repairs carried out by authorised dealers. They will charge you an extra £200 if you wish to have your car repaired by a repairer that is authorised by your car manufacturer. They have no interest in warranties and in the words of customer services about their repairs......there are no guarantees !!!...
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★☆☆☆☆
Written on: 02/05/2012
“DO NOT INSURE WITH AVIVA”
both myself and daughter have had two not at fault incidents in my car which was agreed by Aviva. An apparently uninsured driver went into the back of me. I managed to get the car registration and make and model of car and the drivers name and address. So why almost two years down the line are we still waiting for our premium to go back to the previous amount. Their policy states that if you have been hit by a non insured driver you will not lose your no-claims discount. Our monthly premiums have...
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★☆☆☆☆
Written on: 01/05/2012
“AVIVA absolute worst for customer service”
I have taken out a car insurance policy with Aviva. Please do not bother taking out any policy with this company unless you have loads of time on your hands and loads of patience. I got a quote online, then registered and payed for my policy online. Once they had my money, I wanted to view my policy online. When registering to view my policy, their website keeps on returning an error page with a telephone number to call. This is an o870 customer service number, so not a free call number. Calling...
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★☆☆☆☆
Written on: 25/04/2012
“Van or car fire... No1 is covered APPARENTLY! (clauses)”
Just want to make everyone aware of my AVIVA experience.. Been a member from the beginning, never claimed. My van had a fire on the ECU and in 2 places on the cable loom. AVIVA told me they had spoken to the garage and decided it was a write off and would contact me with a price... I phoned every day and was told "tomorrow they will have a price". A blue cycle salvage and auction lorry turned up to take my van away. I said he couldn't take it until a price was agreed. He left empty handed. After...
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★☆☆☆☆
Written on: 15/04/2012
“AVIVA change of details charge”
AVIVA wanted £126 to change from one van to another, when i asked why they said it was a newer van(2yrs) they had already put my premium up by £100 in january, there reason (all insurance has gone up)went on go conpare and got insurance for £200 less than them, will never use aviva again, allways best not to stay with same insurance company as it goes up every year, should have got prices from compere sites in january, still we live and learn...
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★☆☆☆☆
Written on: 06/04/2012
“Absolutely AWFUL!!!!!!! AVOID!!!!!!!!!!!!!!!!!”
Aviva are absolutely awful. My car got stolen last year. They were terrible at getting hold of and were continually sending me to many different departments etc..... In the end my car got recovered a week later i informed Aviva and no more got said about it. I personally paid the £260 pound collection fee and repairs for the car Aviva organised nothing. Yet i just recieved my yearly renewal for it to be whacked up to £2700 as they have taken my 3 years no claims. This is rediculous and in contacting...
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★☆☆☆☆
Written on: 28/03/2012
“Declined plates vin screwup”
Went in to buy sticker for license plate Feb 10, 2012. Vin # on insurance slip didn't match vehicle registration. They had a number and a letter wrong and after 6 weeks still haven't changed this on policy and Government of Ontario still won't let me buy sticker. But Aviva managed to get all the #'s for direct payment correct and still taking money for a van I can't drive. Yeah I recomend them....Looking for new insurance Co....
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★★★★★
Written on: 27/03/2012
“Automatic renewal”
just a small not to all those moaning about automatic renewal. All insurers do it so its your own fault for not checking and reading your documents/staying on top of your own affairs. But then that would involve taking personal resposibility for your own error, muppets...
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★☆☆☆☆
Written on: 10/03/2012
“Avoid AVIVA Insuraqnce - this is my Singh opinion.”
Alternatives are cheaper and with more benefits. AVIVA PLAYS DIRTY TRICKS to get people to pay for the second year extension even though they were contacted in good time and told that their extension is not required because the premium has gone up too much. AVOID AVIVA, read on: I called AVIVA CAR INSURANCE and told them that do not wish to continue their policy for the second year running because I am going to get insured elsewhere cheaper. This was few days before the policy expired. I told them...
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★☆☆☆☆
Written on: 08/03/2012
“Double your premium without telling you”
Went for Aviva as 2 car policy, total quoted £840. My car with 1 year NCD was £650 of this. Aviva wouldn't accept the proof of NCD as was from another joint policy so they took additional £854 from our account 2 monthes later without a letter or email or phone call. We only foung out when we recieved our statement, premium now £1694. I rang them and they said that was correct, I asked what percentage 1 year NCD was with them, customer service person didn't know! Went to ask and said 50%. I would...
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Showing 1 - 10 of 233 Reviews
★☆☆☆☆
Written on: 05/03/2012
“Advertised as competitive what a joke!”
I was looking for a quote for two cars aviva advertised that they would offer a discount for two car policies. No such chance after 45 minutes on the phone I received a quote of nearly 3000 pound nearly 2000 pound over my previous quote. Hence the five minutes taken to write this aviva two car policy review. I liked nothing about the whole experience. ...
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★☆☆☆☆
Written on: 01/03/2012
“WASTE OF TIME, ENGINEER NEEDS TO GO TO SPECSAVERS”
I've had an accident going back in Dec 2011. Clearly my fault due to adverse weather conditions, no other cars involved. Due to slippery surface my van got stuck between a tree and a steep hill, damaging the front and back. The only way to take the van out was to drag it out with another 4x4 and in doing this damaging the van side panel. I then put a claim in with aviva, book the van at the body shop goes in ten days later for job. i get a phone call from the body shop that the work has been stopped...
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★☆☆☆☆
Written on: 23/02/2012
“Worst company ever!!”
My car was recently stolen and then recovered, and I am insured with AVIVA. This has got to be the worst company to deal with. Its cost me £60 in phone calls, premium rate 800 number on a mobile phone. I was put on hold for most of the calls I made. There attitude stinks when you speak to them, at one point I was even accused of telling lies, despite being able to prove everything I was telling them was correct. Seriously - if you pay peanuts you get monkey's. You don't find out how bad they are...
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★☆☆☆☆
Written on: 22/02/2012
“Just a piece of paper”
I am 65 years old and have been driving for over 35 years. I have very little need for insurance other than to be able to drive by law. My broker talked me into getting comp insurance. I had a bad year and had a fire and theft. Aviva never paid either. I will never buy Aviva Insurance again or deal with any broker who sells Aviva Insurance. ...
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★★★★★
Written on: 15/02/2012
“Quoted me happy!”
Don't listen to all the negative things you hear about companies online. Let's be honest, no one ever comes online to praise but just to moan! I've been with Aviva for 2 years and worked in Insurance for about 4-5 years. I've looked through the policy booklet from cover to cover (sad I know) and I'm very happy with the cover they are offering. I've had to make a few amendments to my policy and whenever I've called Aviva it's been on an 0800 number that was answered fairly quickly! Their call centres...
Read full reviewAljoloja's response to adamc260's Review
Written on: 22/02/2012
Never made a claim you may be happy. All you have is a piece of paper saying you are legal to drive When you are down and need them expect a kick in the face.
★☆☆☆☆
Written on: 07/02/2012
“Appalling”
Currently dealing with a claim for an accident that occurred over three weeks ago - car declared a write off within 2 days but AVIVA denied all this and I'm still waiting for my settlement, even after having been denied a courtesy car. Also, never speak to the same person twice - completely impossible - and some of the customer service people are just down right rude. I also stayed on hold for 30mins one day (and still noone picked up!) having dialled an 0845 number which is, quite frankly, disgraceful....
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★☆☆☆☆
Written on: 31/01/2012
“DON'T BOTHER WITH AVIVA”
I had a no fault accident over 3 weeks ago. I have tried and tried and tried to get through by phone - no answer! Even the broker has trouble getting through. I have now been told by Aviva that they wrote to the other party's insurance only yesterday!!! When I tried to ascertain WHY it has taken them so long - it appears they are only programmed for 3 specific sentences and cannot deviate onto anything else!! I also tried to speak to a 'Manager' - same response! Nobody can tell me why they have...
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★★★★★
Written on: 21/01/2012
“Bought insurance from Aviva but was uncovered all the...”
shared my detail to Aviva Via Qoutemehappy in first week ,they responded me back after 4 month after the deduction of my 4 installements and Initial premimium that they are not accepting my NCD and they cancel my insurance and did not return single pennie to me , please make sure if you are going with Aviva or qoutemehappy , get everything on written during your freezing period otherwise might be you will get surprise after 4 -5 months ,they intentionally will prolong your insurance to get more...
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★☆☆☆☆
Written on: 23/12/2011
“Automatic renewal”
Beware of automatic renewal. I NEVER authorise this but they appear to have done it anyway. I had to make four phone calls to cancel, it is now in force, they say they have no record of cancelling, and are now charging me even though i have other insurance. Even when I quote them the time of call, the name of the operator and their code member do they refuse to budge. And the joke of this? It was set up online to avoid having to phone them!...
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★☆☆☆☆
Written on: 01/12/2011
“Automatic renewal”
I am currently having a battle with them, I took out a years cover that should have ended in October 2011, I only asked for 1 years cover and I only ever wanted 1 years cover. I received a letter from them just before the cover was due to run out giving me a quote for another years cover. I had just sold the vehicle so tried to contact them to advise them that I did not want another years cover but could never get through to anyone. Each time I called I was told I would have to wait 7, 8, 9 minutes...
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Showing 11 - 20 of 233 Reviews
★☆☆☆☆
Written on: 14/11/2011
“ Aviva oh my god !”
Well! after 4 attempts over 2 weeks trying to renew my policy covering 2 and half hrs on phone with 4 different so called advisors which speak pigeon english got no progress at all,so feeling completely drained of all reasoning i decided to cancell my policy with arriva,but guess what ! this took a further 3 phone calls and 2 e-mails and still my policy was not cancelled, i rang again today another 35 min on phone trying to keep my sanity and reasoning under control which is pushed to the limit...
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★☆☆☆☆
Written on: 13/11/2011
“Frustrating communication and expensive to cancel.”
If you make changes on line, the system does not work smoothly. Aviva tries to make you do most stuff on line, but they won't let you cancel on line and charge you over £49....
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★☆☆☆☆
Written on: 06/10/2011
“Short changed”
I was given poor advice by the Aviva sales assistant that has cost me a few hundred pounds when cancelling the contract. I advised the assistant of my expectation of cancelling the contract and discussed the pros and cons of taking out a shorter policy, but the outcome has been very different to these discussions. Very disappointed with Aviva and would not recommend them. ...
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★☆☆☆☆
Written on: 05/10/2011
“Hopeless”
Aviva do not reply to letters; their call centre is useless as you can't understand what they say. A minor incident happened when my deaf sister had insurance with them. She thought it had been resolved and was advised by a social worker to change to the AA as it was cheaper. The other side in the incident then decided to pursue a claim against my sister. At the time of the incident Aviva had received their premium in full and were therefore obliged to deal with it. They did not and my sister has...
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★★☆☆☆
Written on: 05/09/2011
“Unacceptable Service”
The company appears to apply general rule of thumb when dealing with customers.The use of discrection seem foreign to the advisors.I requested for a change in a 7 day drive away insurance due to the fact that I was not in physical possession of the Car they were supposed to be insuring because of unavoidable logistics. I was informed by the adviser in India that I should have thought of the unavoidable logistics ahead of taking out the insurance.I was forced to query his sense of reasoning as to...
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★☆☆☆☆
Written on: 15/08/2011
“Aviva Driveaway Insurance”
I was offered their 'driveaway' product as part of a purchase of a new car with their promise of being able to driveaway within the hour. OnLine part of the process was acceptable but the call(s) to their offshore (Indian) call centre was fair from acceptable. Over a 48 hour period during weekend of 6th & 7th August Aviva's computer systems were 'broken' and during this time their staff were unable to help saying all you can is call back. They were unable (or unwilling) to take any details to call...
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★☆☆☆☆
Written on: 02/08/2011
“Money, money, money...”
The cover as a whole was what you would expect from any well known company. My biggest annoyance with this provider is that I unfortunately had to change my policy twice within the year and I was charged a much larger policy premium because of this. I understand that making changes to a policy can influence your premium however I believe the changes I made should not have cost me more. The first change I made was my car. I changed from a P reg Astra Convertible to a 52 reg Rover 25. According to...
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★★★★★
Written on: 27/07/2011
“Fantastic online service”
Aviva operate a fantastic online service. There whole car insurance experience is 2nd to none. I normally change insurers every year, but Aviva made it so simple with premiums to match. Maybe I have finally found an insurer I can truly rely on for years to come, Very pleased with them indeed....
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★☆☆☆☆
Written on: 14/07/2011
“Terrible Company and service ”
First Aviva refused to honour no claims discount, spent over an hour arguing with someone from their call centre (India I think), whom continually put me on hold to talk to someone else, The supervisor I asked to speak too was no better and clearly has very little knowledge of car insurance.After threats to take legal action , never heard from them . Avoid this company. No wonder they are not on compare sites, likely none of them want them! Renewal has just arrived, and price has gone up £80!!!,...
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★☆☆☆☆
Written on: 01/07/2011
“DONT DO IT”
I can only concur with all the other reviewers, that this company has got to have the worst customer service in the world. You as a customer are nothing more than bank account. I recently cancelled a policy with this company and took out a policy with one of their competitors. Not only were they cheaper than Aviva but the cover was much more comprehensive. Anyway, I recently received a rather demanding letter from Aviva stating that I owed them money for a policy which was automatically renewed....
Read full reviewGuest's response to Guest's Review
Written on: 26/07/2011
would you please tell me who the rival better company was please
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Showing 21 - 30 of 233 Reviews
★☆☆☆☆
Written on: 17/06/2011
“Don't know how this company is still in business.”
Where to start. I have had so many problems with this insurance provider that I am relieved to be leaving them. Took the insurance with them as when I spoke to them on the phone, they informed me they could give me a discount on top of my quote, as my parents were insured with them at the time. Being a new driver, and having received some extortionate quotes, I jumped at it. My god, do I regret it now... Everything started off fine, was insured on a brand new car, all details correct and in place....
Read full reviewGuest's response to DAldridge85's Review
Written on: 13/07/2011
SO WHO IN THE WORLD IS THE BEST CAR INSURANCE PROVIDER. ARE THEY ALL BORN BY THE SAME MOTHER?
★☆☆☆☆
Written on: 09/06/2011
“Poor Customer Service and Poor management”
WOW I have never heard a call like it- I contacted the call centre for the post office who sold my Aviva insurance just to be told they had cancelled my insurance after I had paid ALL the payments for the last 5 months and now wanted 800GBP from me immediately. Then they said if I did not like it I could go to the FSA. So why did they cancel? They said they did not get the 08 June 2011 payment on time- but wait a moment its 09 June 2011 and don't they have to give me notice- a warning? What a mess...
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★☆☆☆☆
Written on: 11/05/2011
“I do not think that my review can fully express my...”
I do not think that my review can fully express my disgust and disatisfaction after trying to claim with Aviva car insurance. I passed my test in september 2009 and started to save up for a car. My dad who has what an only be classed as an old banger which brakes down ever month was given a mini copper as a gift from my older brother who wanted to ensure my dad had a reliable car and also thought it would benefit me as an additonal driver. As an additional driver i only use the car on weekends...
Read full reviewGuest's response to Guest's Review
Written on: 29/06/2011
Same experience here, dont trust them!
Guest's response to Guest's Review
Written on: 02/08/2011
Most helpful story, was looking to go with Aviva, thought just have a look at reviews SO pleased I have. An insurance company is only as good as its dealing with claims. Good luck with your claim. and thankyou.
★☆☆☆☆
Written on: 11/05/2011
“Terrible company. I had an accident where i was...”
Terrible company. I had an accident where i was crashed into from behind and it went through to being disputed, as if that could be my fault. 6 months on and i call up to see whats going on and they tell me that they are trying for 50/50 on damages with the other parties insurers!! This is completely not on. Their call centers are useless too, hard to understand and they can barely understand you! The only half decent thing they have done is put me through to solicitors to deal with the injury i...
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★☆☆☆☆
Written on: 30/04/2011
“Avoid at all costs. Far and away the worst customer...”
Avoid at all costs. Far and away the worst customer service I have ever experienced - they have clearly outsourced to a call centre to cut costs which means that that the system is incapable of dealing with all but the simplest of queries. Everything was ok until I decided to swap vehicles and get a new car insurance certificate - some 9 days later I have a car I can not use because I cant buy road tax as I have no insurance certificate. Hours and hours spent on the phone, and still the certificate...
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★☆☆☆☆
Written on: 26/04/2011
“Awful. Renewed my car insurance automatically using a...”
Awful. Renewed my car insurance automatically using a debit card from my ex-wife's joint account (used the year before to purchase). The thing was that they took the money UNEXPECTEDLY AND A MONTH EARLY taking my wife's bank account over the overdraft limit and costing significant amounts in bank charges. Never even received a renewal notice. Was told by cust svc rep this was their policy then by his supervisor that it was an error. Asian call centre. AVOID!!!...
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★☆☆☆☆
Written on: 12/04/2011
“They have deducted the money twice from my bank...”
They have deducted the money twice from my bank account and are refusing to pay back the money they have taken fraudulently. They say they have no record. I have the authorisation details and it shows twice on my statement but I am loath to send them through the post to such a dishonest organisation. Beware ............................
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★★☆☆☆
Written on: 11/04/2011
“NO CLAIMS BONUS NIGHTMARE. ”
NO CLAIMS BONUS NIGHTMARE. Just been with Aviva for a year, having given me a good price and previously having given excellent customer service despite no claims as Norwich Union. My renewal quote was reasonably priced, but ever since the start i have been plagued with No Claims Bonus problems, firstly two months after taking out the policy i was asked for proof of no claims bonus, so duly sent off my esure renewal policy with proof of 7 years, to meet the 5 years no claim bonus criteria,...
Read full reviewGuest's response to Guest's Review
Written on: 06/07/2011
Hello there - I also had the same problem as you! However at last, and after a few very abusive phone calls (only way to get through to them) I have a letter advising I have 9years of NCB! A struggle but keep on them if you dont have this already :)
★☆☆☆☆
Written on: 05/04/2011
“AVOID LIKE THE PLAGUE................. seriously I...”
AVOID LIKE THE PLAGUE................. seriously I have never come across a more difficult, rude, incompetent company in my life, I rue the day I ever took insurance with them. Thankfully I saw the light and its now cancelled, on 11.03.11 and to date I am still batteling to get my proof of no claims discount, I paid a cancelation fee on that day which of course they took straight away, sent my policy back and have waited and waited, phoned been cut off, phoned back been cut off, phoned again, told...
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★☆☆☆☆
Written on: 05/04/2011
“Avoid them. The worst customer service I've ever had...”
Avoid them. The worst customer service I've ever had the misfortune to deal with. I have a claim outstanding for the theft of my car for months now, In the meantime my renewal letter has come in and they have removed my NCB and want to charge me over 950 to renew. I have a NCB for over 8 years. They insist that it is their policy to remove the NCB while a claim is outstanding. Each time I call about my claim I am being told that it is being dealt with and that I will get a phone call with an...
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Showing 31 - 40 of 233 Reviews
★☆☆☆☆
Written on: 30/03/2011
“Been with norwich union, which changed to Aviva for 5...”
Been with norwich union, which changed to Aviva for 5 years, and last year november my policy expired, they didnt care to auto-renew like they did every year, did not send me any emails (they did in the past- still have those emails) and no post received al though they say they sent one!, and got charged by police last night for not having insurance, on checking with aviva, got told that they cancelled my policy after november, got 6 points, and aviva has not been helpful at all in this matter!...
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★☆☆☆☆
Written on: 23/03/2011
“Went to Aviva with 13+ years NCB.Renewal notice says...”
Went to Aviva with 13+ years NCB.Renewal notice says only five years-their policy. Refuse to issue me with a letter confirming my full NCB. No claims during two years with them. Keep saying will not impact on other quotes, but it does and by around £50. Asian based cust service centre, polite but just not listening. Can't recommend.Won't use again....
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★☆☆☆☆
Written on: 23/03/2011
“Customer Service???? May as well talk to a brick wall....”
Customer Service???? May as well talk to a brick wall. Would not recognise NCD!!!...
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★★☆☆☆
Written on: 21/03/2011
“Aviva will negotiate your renewal premiums but only to...”
Aviva will negotiate your renewal premiums but only to a point. I've since insured through another company and saved over £100. I drive a Group 35 car and can still get a premium of under £235 but then again I'm over 60. I have been with Aviva for over 20 years but the time has come for a change. I used to be an insurance broker and I found their claims dept. poor to say the least and that was 7 years ago! When I made a claim as I had been shunted by an uninsured driver I...
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★☆☆☆☆
Written on: 21/03/2011
“Website has been inoperative for over a month,unable...”
Website has been inoperative for over a month,unable to access policy. When telephoning you have to fight through an automated system which drives you mad. Have made 3 complaints 1 to ceo all have been treated with the same contempt. Shop elsewhere!...
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★☆☆☆☆
Written on: 03/03/2011
“Dreadfull customer service - close to being added to...”
Dreadfull customer service - close to being added to the worse I have experience in last few years! Phone system complicated offshore call centre difficult to comprehend and certain unable to understand the UK. Car Insurance Issued just concluded since running in early Decemeber 2010. One very helpful customer service representative who really tried hard but consistently let down by incompetent processes and others within the organisation. The time consumed on this case has been legnthy and to a...
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★☆☆☆☆
Written on: 01/03/2011
“Definitely the worst customer service I have ever...”
Definitely the worst customer service I have ever experienced. Involved in an accident the other driver accepted full responsibility but still lost my no claims bonus. Made 6 phonecalls put through to various departments who keep telling me to call other departments who tell me to call the department I called originally. No-one talks to each other and they can't see each other's system.. On hold for hours at 3p a minute. Keep telling me they've sorted it then get letters telling me they haven't....
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★☆☆☆☆
Written on: 22/02/2011
“Absolute shower of incompetant morons, the ridculous...”
Absolute shower of incompetant morons, the ridculous automated telephone system makes it impossible to get through to anyone as it simply does not work. I had to call their head office and rant at the telephonist to not put me back through to the automated system and she eventually connected me to what is laughingly called their customer service centre which is located in India. When I finally managed to breach the language barrier and explain to the agent that wanted to remove my ex girlfriend...
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★☆☆☆☆
Written on: 15/02/2011
“my reasons why NOT!!! ”
my reasons why NOT!!! 1.fully comp. £652.86 for toyota avensis 2005 (i'm 31) 2. I signed and paid first payment(£108.81), made 4000miles in Europe and find out that still not been debited.I've phone them and they told me that by computer error I'm not insured ;)(no sorry,or apologize)... ok sorted 3.moved address(changed address on website and by phone). price went up £34.87/month-I've got letter about new price. 4...after year :) premium with one year no claim bonus £968.44...
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★☆☆☆☆
Written on: 11/02/2011
“AVIVA car Insurance?!?!?! ”
AVIVA car Insurance?!?!?! How this shower can call themselves insurers is beyond me. I experienced many of the same issues discussed here i.e. taking the full amount as opposed to monthly direct debits, but when they attempted to rectify the situation, they cancelled the policy without telling me, then increased the premium once they realised the policy should not have been cancelled. Eventually it was all sorted and off I went. Just over a month ago, my wife was driving my car when someone...
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Showing 41 - 50 of 233 Reviews
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