norwich union direct car insurance reviews | Watch This Item.

Average Ratings
Customer Service1.6/10 Based on 39 ratings
Value for Money2.7/10
Reviewer Rating1.9/10
Overall Rating2/10 Based on 87 ratings

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15% Recommended13 out of 85 Reviews
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85 Review Centre Norwich Union Direct Car Insurance Reviews

  • Full review by
    Guest.
    on 11th May 2009


    User Rating : 0
    Respect : 0

    Good Points: Its a free phone number - Thats it.

    Bad Points: Every single interaction with the overseas call centre.

    General comments: We have car insurance and house insurance with Norwich Union - NEVER AGAIN. Terrible rude service agents, I've been told we have no policy, even though we have a policy for years - never had to claim so have never experienced the Customer Service - but it is SHOCKING!! Ive been cut off so many times, promised call backs that never happen, been called MR and when im clearly female, have agents that are totally clueless.
    Guest's review and ratings     | 92 words

  • Review by
    it3
    on 8th May 2009


    User Rating : 2
    Respect : 0

    May 2009. It's just taken 4 phone calls to Aviva (Norwich Union) and over 1 hour in total on the phone (actual time talking to call agents, not the time in call queues) for them to change my car insurance poilcy over to a new car. Never again ! A simple example of what you will get of you call Aviva for anything beyond a quote or renewal...... Call Agent: ' And what is the regisatration and make of your new car..? Me: ' xxx xxxx.... it's a new Toyota'. Call Agent: (Repeats reg back, then pau ...
    it3's full review     | 513 words

  • Review by
    Guest.
    on 21st Apr 2009


    User Rating : 0
    Respect : 0

    I was with Norwich Union between 2006-2008 and would not return to them. I had a roundabout crash in Dec 2007. I knew it would be settled 50:50, as no witnesses stopped, so figured it would be settled quite quickly. Even so it wasn't until July 2008 that NU finally settled my claim. I had to deal with foreign call centres each time who kept telling me that they would ring me on a certain date, then didn't call. Their excuse every time was that they hadn't heard back from the third party insure ...
    Guest's full review     | 245 words

  • Review by
    Guest.
    on 20th Apr 2009


    User Rating : 0
    Respect : 0

    I had to request a copy of a previous years insurance policy or a letter confirming I was insured as I had been incorrectly charged with driving without insurance. Having spent 11 hours on the phone to Norwich Union's overseas call centre, over 2 months, they were unable to provide a copy of my previous years motor insurance policy or a letter confirming I was insured despite the fact that I was.It was the worst, most incompetent, unhelpful, rude and unnecessary customer experience I could ever ...
    Guest's full review     | 109 words

  • Review by
    Guest.
    on 3rd Apr 2009


    User Rating : 10
    Respect : 0

    i just had an unexpected excellent service from Norwich Union Direct Car Insurance! someone hit my car at 9:15am. 15 minutes later I called NU, excellent customer service, did not have no wait, clear instructions, speedy and efficient. In the same afternoon the garage came to collect my car and left the courtesy car. In the mean time, they called me to update about collection times etc. I will go on holiday, they will fix the car, park it outside my house and drop the keys in the letter box - so ...
    Guest's full review     | 103 words

  • Review by
    Royaa703 Rank: Corporal
    on 8th Mar 2009


    User Rating : 0
    Respect : 0

    I have to say with less than a week into my policy I am very disappointed!The first problem I had was when I purchased my car from network q the policy documents were LATE!I had to approach another insurance company to release a cover note so that I could tax my car. And drive it off the forecourt!To add to the insult the payment had already been taken out in full!The second problem I am now faced with is proving my 3 years NCB!Norwich Union are my prevous insurerwhat a shambles! Its starting to ...
    Royaa703's full review     | 152 words

  • Review by
    wilmil
    on 17th Feb 2009


    User Rating : 1
    Respect : 0

    As we followed the progress of our claim it all went downhill. We are now on our eleventh day and no one has come out to inspect the damage to our car, I have had to explain to several different people in a call centre that the car is very likely written off and when are they going to send an engineer. Also I've had to laise between them and the hire car company about extending the hire of the car for more than a week. Had been told by Norwich Union that they would sort it out and have had to re ...
    wilmil's full review     | 337 words

  • Review by
    Guest.
    on 17th Feb 2009


    User Rating : 0
    Respect : +1

    Probably the single worse company I have dealt with in my life. Horrible customer services and worse management.
    Guest's full review     | 24 words | 2 comments added.

  • Review by
    leggeb
    on 19th Jan 2009


    User Rating : 0
    Respect : 0

    I thought I was choosing a good car insurance policy at what I deemed was a 'fair' price (most definitely not the cheapest), and with a reputable company - but this was in fact the not the case.Immediately after taking out the policy, I was away on holiday for three weeks, and on my return found two letters from Norwich Union requesting my proof of no claims bonus from my previous insurer. I immediately contacted my previous insurer who assured me that they would send this to me immediately - it ...
    leggeb's full review     | 246 words

  • Review by
    DooDooDog Rank: Corporal
    on 29th Dec 2008


    User Rating : 1
    Respect : 0

    Was with Norwich Union for years, bought a Jaguar xj8 which unfortunatley got pinched 8 weeks later. Cost me £8000 NU paid me £5000 well below book and it took a lot of aggro to get the £5k. Never again will I insure with NU.
    DooDooDog's full review     | 55 words

  • Review by
    dizzyfizzy1 Rank: Lieutenant
    on 23rd Nov 2008


    User Rating : 0
    Respect : 0

    I had been with Norwich Union Direct for over 5 years insuring 2 cars with them. When I insured one of my cars with them in early August they told me I would have my insurance certificate the next day, it never came and I needed it so that the dealer I bought it from could tax it so that I could drive it home. The following days post arrived and still no insurance certificate, I called them and asked if they had posted it, I got transferred through to different people, eventually I was told that ...
    dizzyfizzy1's full review     | 237 words

  • Review by
    1974Lass
    on 4th Sep 2008


    User Rating : 1
    Respect : 0

    Pay extra and go with an insurance company who has UK call centres. The customer services team and claim department were not the best I've dealt with. I took out my policy in May 2008 and was meant to receive a cashback by August 2008. I've sent in proof of my no claims three times so the cashback can be validated. I've had to call nine times to chase the cashback and still waiting to received it. I will probably go back to Direct Line next year.
    1974Lass's full review     | 91 words

  • Review by
    k4w83
    on 16th Aug 2008


    User Rating : 0
    Respect : 0

    Phoned them to tell them that I had been end shunted when stationary. Totally not my fault. I have over 6 years protected no claims, fully comp. Was told to think very carefully about claiming because I would lose my excess! Surely this would be paid by the 3rd party insurer? Friend gave me the no. of an organisation that takes on your claim if not your fault and deals with the 3rd party direct. FAB!
    k4w83's full review     | 77 words

  • Review by
    tescodirect
    on 5th Aug 2008


    User Rating : 0
    Respect : 0

    I switched to NU as my previous insurer would not put my partner on policy. A few weeks later, a third party colided with the side of my car, but admitted liability. I tried to report the accident, but NU would not take the details as they said they had no record of me on their system. Several more calls, and I managed to report it. Have taken car to their approved repairer, and booked it in. But, am asked to pay excess when car is dropped off, not when work completed. I don't see why I should a ...
    tescodirect's full review     | 238 words

  • Review by
    frocks
    on 30th Jun 2008


    User Rating : 1
    Respect : 0

    This company is awful and not to be confused with Norwich Union proper (or Aviva as it now calls itself). All communication with them has to be conducted through what seems to me to be an outsourced call centre. They were slow and unhelpful when we phoned as a matter of prudence (& courtesy) to explain that there had been an incident in which the other driver had admitted liability and her insurers had agreed to settle the claim. They quite simply failed to understand what we were saying. So we ...
    frocks's full review     | 98 words

  • Review by
    Guest.
    on 22nd Apr 2008


    User Rating : 0
    Respect : 0

    Norwich Union Direct Car Insurance review - whilst moving a car in a lay by a few inches a car pulled into the space in front breaking the side light and knocking the metal inwards a claims investigator took all the details and said it was obviously not our fault and that the case would probably end up in court phoned every few weeks always speaking to a different person and was reassured it would take time to go to court. 10 MONTHS LATER i contacted them for update was told they were going ...
    Guest's full review     | 295 words

  • Review by
    jfkfc
    on 15th Apr 2008


    User Rating : 8
    Respect : 0

    Had a small fire caused by ABS wiring and am told they will not cover. They sent an assessor who advised me I shouldn't let my car burn out totally to have it written off. That would have been a sight in my driveway, plus I had a two year old sleeping at the window near the drive.
    jfkfc's full review     | 117 words

  • Review by
    semorgan
    on 14th Apr 2008


    User Rating : 1
    Respect : 0

    Spent 20 minutes on paygo phone trying to advise of change of address, gave up to try later, spend another 30 minutes trying to advise of change of address and gave up. What on earth would happen if I needed to advise of a claim?
    semorgan's full review     | 46 words

  • Review by
    Guest.
    on 22nd Mar 2008


    User Rating : 8
    Respect : 0

    They are very easy to contact if you have a problem or just a question. I am very pleased to have a car insured with Norwich Union Direct Car Insurance
    Guest's full review     | 30 words | 1 comment added.

  • Review by
    moomin30
    on 3rd Mar 2008


    User Rating : 0
    Respect : 0

    Car was stolen dec 07. reported straight away to police and NU. Sent all keys & docs in as requested. NU now saying one of my keys is a fake key!! refusing to pay claim. I have proof from car manufacturer these are correct keys too. Looks like i'm taking them to court. It has been sooooooo stressful!! Beware, customer service in my case has been terrible, kept getting cut off. They never answer their phones or call you. Had to file a complaint to get them to call me and keep me updated.
    moomin30's full review     | 103 words


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