Aviva Car Insurance Reviews at Review Centre

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Summary

Aviva was previously known in the UK as Norwich Union.


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Latest Reviews

★☆☆☆☆

“renewal rip off”

Written on: 07/07/2015 by moodymy (1 review written)

How can your car insurance go up by nearly eighty pound in a year? I have been sent Aviva renewal paper work to confirm renewal price. I also went on line to Aviva and been given a totally different quote. After speaking to a great sales person I have managed to raise a complaint. I have got so fed up with ringing Aviva and not been listened to so I have gone else where with the same cover and a lot cheeper. I found out from another insurer that because I had a none fault claim i.e car was… Read Full Review

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★☆☆☆☆

“DO NOT GET A QUOTE FROM AVIVA UNLESS YOU WANT TO BE...”

Written on: 26/06/2015 by viFowler463 (1 review written)

i got an online quote. they rang me every day for a week about the quote. i eventually managed to ring aviva on their new claims line and get them to put me on their no marketing list. i have never been hounded so badly by an insurance company. i didnt go with them because their quote was also nearly double other quotes… Read Full Review

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★☆☆☆☆

“Appalling customer service.”

Written on: 27/05/2015 by algst (1 review written)

I wanted to make a simple change to the start date of a new policy not yet in force. It took two days of trying online and by phone for them to finally achieve this. The service advisors were rude and condescending. I was left on hold for 25 minutes without explanation and then talked to like a child for having the audacity to hang up. I was told that it was 'normal' for customers to be on the phone for over an hour. I would have cancelled this policy there and then if they had not already… Read Full Review

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★☆☆☆☆

“Web portal is broken for 2 weeks”

Written on: 09/03/2015

For two weeks they are unable to fix their website. Every time I try logon to the portal it fails with server side error.
 All these details were passed to customer support, they've admitted there is a problem but for *two weeks* they cannot solve it. It feels like a bad joke as everywere you go at Aviva - they keep suggesting to logon to your profile to access policies, etc… Read Full Review

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★☆☆☆☆

“An ignorant, arregint Ripp off company”

Written on: 16/02/2015 by DStanley121212 (1 review written)

I was insured with Aviva with NO CLAIMS when renewal came round they had put the same cover up by more then £200.00 when I ring in to find out why this had gone up by so much I was left talking to a women that was the most ignorant and aregient person I have ever had to the miss fortune to deal with For this "service"? you will have to pay the cost of a premium line phone call IF YOU ARE HAPPY BEING RIPPED OFF AND TREAT LIKE GARBAGE THEN THIS COMPANY IS FOR YOU IF YOU WANT TO DEAL WITH… Read Full Review

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★☆☆☆☆

“AVOID, AVOID, AVOID”

Written on: 06/02/2015 by Dylang5 (1 review written)

Insured my car for many years without a claim, then had to make one (as the innocent victim) and after a week of presumably sifting through small print, Aviva are not paying out. Please take notice of these reviews and pick a decent company… Read Full Review

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★☆☆☆☆

“Awful service. Would never use again.”

Written on: 06/02/2015 by Kirstyrh1986 (1 review written)

Wrote of my car without even seeing it and arranged for a aution site to collect. Spoke to someone else who arranged for repairs. Day 7 of no car no information unless I call and wait on hold. Currently out of pocket £50 due to train and car has not even been looked at let alone repaired. Some agents very helpful others extremely rude. No claims are chased up for over a week… Read Full Review

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★☆☆☆☆

“messed about too much and underlying costs.”

Written on: 26/01/2015 by tootru (1 review written)

6 of December a taxi reversed into my car i just purchased,cut a long story short he admitted liability,insurance i then took car for mot to see how bad damage was,just minor cosmetic and gave me a pass,still driving around,then garage picked it up took it away,wrote it off cat c needed geometry check and and vic to get back on the road,so wrote off too un economical to repair,looked at the prices in my view and the view of 2 mechnics one vosa more like made uneconomical to repair who are… Read Full Review

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★★☆☆☆

“late and poor phone response - staff cutbacks?”

Written on: 25/01/2015

I Have been very satisfied with Aviva until very recently when, following the receipt of renewal documents for my car insurance, I considered the quote for a 2nd car to be excessive. I obtained a quote from Sage for the same car and coverage which was almost 50% cheaper and phoned Aviva to discuss this. In the past I have had helpful and constructive phone discussions with Aviva to resolve queries and quotes, but not this time. After 2 phone calls ( 8-10 minutes before being answered) no… Read Full Review

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★★☆☆☆

“Fine untill I actually wanted to change something”

Written on: 06/12/2014 by QuintinPeterson30 (1 review written)

I had been a customer for number of years and would have been going into another. Towards the middle of this year I choose to replace the old buckled manufacturer fitted alloy wheels on my car with new ones. Knowing this may alter my insurance I contacted Aviva and was assured after providing a large amount of details on the new alloys that there would be no additional charges, I even reconfirmed this at the end of the call. So I had the work done and the alloys replaced, I then called Aviva… Read Full Review

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★★★★★

“superb service and very competitive quote”

Written on: 20/10/2014 by Mossfarr (1 review written)

I've been with Aviva since June 2014.Their quote was extremely reasonable even though I included my daughter as named driver who has been driving for less than one year. In July my daughter was involved in a collision which was not her fault. The support I got from Aviva was superb and the claim was settled within a couple of weeks. I have now just replaced my car and much to my surprise the quote is less than the original one, so not only have I extended the cover - by including a courtesy… Read Full Review

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★★★★★

“Didn't even need to make a phone call”

Written on: 14/10/2014 by 332Sherwood (1 review written)

Really pleased at how easy and simple it was to change a few personal details to my car insurance policy. It was very straight forward on my online account and I didn’t have to make any phone calls. There was no extra charge for an added driver too, which is why I’m writing my praises. Thank you Aviva… Read Full Review

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★☆☆☆☆

“horrible horrible horrible”

Written on: 06/09/2014 by rex0070 (1 review written)

big fat pain in the ass, stay far away management is useless they never reply to emails or phone calls. avoid avoid avoid save yourself the headache… Read Full Review

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★★☆☆☆

“renewal”

Written on: 12/08/2014 by AntonBennett98 (1 review written)

Badly worded letter about renewl received from aviva. We received our letter and decided not to renew with them as we found a much cheaper insurance the 14 day cooling off period is rubbish they still charged us £35 and threatened us with third party recovery (baliffs for £35 ???) So the wife paid it straight away. Will never use avocado again now going to cancel house insurance and tell all friends to avoid or cancel any polices with them… Read Full Review

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Andyw66's Comment

Written on: 10/03/2015

Disgraceful behavior. They appear to treat customers like cattle. Such a bullish attitude is unacceptable :-/

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★☆☆☆☆

“aviva cost me my job”

Written on: 18/07/2014 by williammccartney (1 review written)

had motor policy with 8 years NCD upon renewal they didn't send me any paperwork or reminder as a result of that was stopped week later for no insurance unknown to me, got car seized 6points £200 fine and lost all 8 years NCD because couldn't insure car till points came off ,explained to Aviva weren't interested wouldn't even gine me NCD bounus back totally disgusted… Read Full Review

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★★★★★

“Great to deal with”

Written on: 08/07/2014 by Mitchec6 (1 review written)

I have used abiav now formthree years and find them brillian. They are so pleasant helpful and if can give us a discount they will. Teynhave been so good with a competitive price for our car insurance, we have now taken out our holiday insurance. Again another very competitive quote. Next year we will definatley be getting a quote from them for our holiday insurance… Read Full Review

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★☆☆☆☆

“absolute rubbish”

Written on: 30/06/2014 by Reyesax335 (1 review written)

TAKE NO NOTICE OF THEIR ADVERTS, This company has the worst customer service ive ever encountered. i had an accident 5 weeks ago , i rang them to give them all the details. That is the last time i heard off them . ive spent over£22 on phone calls , to get put on hold for 40MINUTES THEN HANG UP, To be passed from pillar to post, to be promised "we will ring you back " 6-SIX times but they didnt bother. NO ONE FROM AVIVA HAS SPOKEN TOO ME SINCE I GAVE THEM MY ACCIDENT DETAILS 5 WEEKS AGO. Do… Read Full Review

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★★★★☆

“Happy with my renewal!”

Written on: 28/06/2014

I've just renewed my policy with Aviva and I have to say I'm pretty happy to be honest. Last year I changed to Aviva for £450 (I'm a young driver) when other people were offering me over £700, this year my renewal price was originally £387 (which I thought was fantastic!) but unfortunately I have moved to a less secure area, I also opted to lower my excess but all of that still only brought me up to £418. Aviva actually rang me up to do this (so no cost for me) and included the online… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 19/06/2014 by Tyt97 (1 review written)

Hidden charges. Rubbish Services … Read Full Review

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★☆☆☆☆

“15 weeks and I still don't have my car back”

Written on: 25/05/2014 by Bresnahan (1 review written)

8th feb my car was collected after an accident. Not only did the RAC leave me by the roadside for over 4 hrs but it took me 3 weeks to find out where my car was taken to. Tonbridge coachwork tried to fix my car but broke the electric window and asked me to pay for it. Then they had electrical problem and asked me to pay for it. Then they broke it again and asked me to pay for it. Then they delivered it back with an engine fault and drove it back to the garage and asked me to pay for it… Read Full Review

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