Halifax Car Insurance Reviews

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Halifax Car Insurance
Halifax Car Insurance

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Latest Reviews

★☆☆☆☆

“I have been robbed twice!!”

Written on: 23/05/2015 by laurentlebeau7 (1 review written)

MY car was stolen in front of my own eyes, I thought I was covered being fully comp. Didn t go through all the small writing of the Halifax contract.... Guess what? not covered!! not a penny, nothing. only a letter to say how sorry they were… Read Full Review

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★☆☆☆☆

“Carnage!”

Written on: 11/05/2015 by AndyD200 (1 review written)

Don't even think about using these muppets. Following a no-fault accident where the third party admitted liability in writing, the entire process is fundamentally flawed. The process involves a third party claims management company ringing off the hook to ask 'are you sure you don't have whiplash' followed by separate calls required to underwriters and brokers. At each stage having to repeat the whole process of explaining the accident details and Halifax has no ownership of the end to… Read Full Review

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★☆☆☆☆

“Another cancellation fee.....”

Written on: 28/03/2015 by 124Conway (1 review written)

had to replace the old car and Halifax wanted 4x more than any other company to insure the new car. they then wanted £55 from me to do so!!! Tip for anyone in that situation - Take out the policy at the higher price and then cancel it within 14 days (as your legally entitled to) thus avoiding a cancellation charge… Read Full Review

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★☆☆☆☆

“Renewal with Halifax Car insurance..I don'think so.”

Written on: 15/02/2015 by JuniorJordan (1 review written)

I have been with Halifax for the last 2 years for 2 vehicles. Just 14 days before renewal I received a quote for one car which was more than double last years premium. When I phoned to query whether they had charged me for a Ferrari instead of a Focus she told me that something must have changed. I told her the only changes were that I may be 1 year older but not stupid. Will not renew, talk with your feet and change insurers. Don't cancel unless you have a spare £55, just tell them "I will… Read Full Review

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★☆☆☆☆

“Dire Dire Dire”

Written on: 10/12/2014 by Brennanf361 (1 review written)

I have (for want of time and effort to change) been with halifax car insurance for 8 years. I have never had a positive experience in any dealings with them from changing details on the policy, processing a claim or today, trying to arrange single day cover for a courtesy car. They have no interest in providing a service or meeting the needs of customers and make no effort to do so. They are unable to provide any explanation for their failings, make no apology for them and the best they can… Read Full Review

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★★☆☆☆

“New Policy”

Written on: 28/11/2014 by Reganrp500 (1 review written)

just started a policy got the quote online and phoned to take out the policy and query a few points after a very long expensive call from my mobile finally completed a simple task asked for a call back they are inbound calls only with no free phone from mobile number i just hope that if i ever need to make a claim that they are mor professional than this fingers crossed… Read Full Review

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★☆☆☆☆

“No record keeping”

Written on: 18/11/2014 by sfFitzsimmons406 (1 review written)

i reported an accident to Halifax insurance the following morning after an accident involving a third party. Six weeks later I was accused of not reporting this after the third party's insurance got involved… Read Full Review

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★☆☆☆☆

“Terrible claims procedure, avoid at all cost.”

Written on: 30/08/2014 by Patsyr22 (1 review written)

I was insured with Halifax at the time of my accident in February 2014. The accident was straightforward and the other driver admitted liability. Now in August 2014 my claim is nowhere near complete, calls are never, ever returned. Customer Services hang up or put me on permanent hold and they just couldn't be bothered with me as a customer. If I don't constantly ring a high cost number to enquire about my claim then weeks can go by, eight last time when I was promised a call the following… Read Full Review

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Sally.blackman's Response to Patsyr22's Review

Written on: 24/03/2015

In the same boat, car was taken for repair 4 weeks ago (Halifax say we cant take it to another garage or we will be liable for the costs) after the first week being told parts were on order, second week being told it was started then later that week being told that the parts had only just been ordered, 4 weeks in now been told we should get a call next week with a date for the works to commence

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★☆☆☆☆

“Prices Hiked and DIffer from comparison sites”

Written on: 26/08/2014 by 355Duggan (1 review written)

DId a price comparison and Halifax came out £26 cheaper than any other, went to purchase the policy 10 days later only to find the price had increased £210 ! What a Joke. Calle dthem up and was given the usual corporate spiel of 'Prices Change Daily' they even claimed that they could not see my original cheaper quote - really? Not the service you expect from a leading brand and extremely frustrating. They should be banned from being on comparison sites if the cannot guarantee their prices for… Read Full Review

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★☆☆☆☆

“I am a New customer but terrible customer service....”

Written on: 01/08/2014 by Wheeler31 (1 review written)

I went through compare the market and it came up with halifax car insurance.I bought the policy after putting all my details in. I received an email asking for confirmation of my no claims .. this I sent them , but as I had cancelled my last policy they asked for confirmation that the last policy was cancelled as the couldn't have 2 cars using same NCD. I got a letter from my last insurer that the last policy was cancelled but that was still not good enough. I gave up in the end and asked for… Read Full Review

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★☆☆☆☆

“Shocking cancellation fee”

Written on: 14/07/2014 by brucepd (1 review written)

I cancelled my policy 1 month into a 12 month renewal as I handed my car back at the end of a lease and was charged £55 to cancel the policy. This is sharp practice and in now way reflects a reasonable administration charge. Avoid like the plague… Read Full Review

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★☆☆☆☆

“NEVER USE THEM”

Written on: 08/05/2014

I was charged an additional £30 on top of my premium for a so called accident that never took place, i then sent proof from my previous insurers which the halifax then accepted. I have never received the £30 back after numerous calls and given no explanation. I then changed my vehicle, was told i could not transfer my policy to my new vehicle, the new premium was a stupid amount of money so i cancelled the policy and went elsewhere, 5 weeks later i am still waiting for the refund owed me from… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 04/05/2014

They sent me three emails with no content; no details of what the problem with my NCD was nor contact numbers and the guy I spoke to was sarcastic and haughty on the phone when I rang to try sort out a problem. I'm a new customer and not even trying to make a claim. I'm seriously thinking of changing to a different provider - if this is how they treat me when I'm giving them my money to purchase their product, what are they going to be like if I need their help getting money out of them?… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 14/03/2014 by Camila299 (1 review written)

Cancelled policy after selling the car, little jobs worth on the phone said there was a cancellation fee of £55, Goodluck with that! If companies like this want to charge cancellation fee's well show them prominently when you are buying the policy, not hidden pages down in the t&C's, there wa not one mention of this when I purchased through Money supermarket!… Read Full Review

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★☆☆☆☆

“Never Buy Insurance off Halifax!!”

Written on: 13/11/2013

Never buy car insurance as you will spend weeks satisfying what they need for proof of NCD!!! Other companies will except previous insurers policy renewals but not Halifax they require written letters from them and still they cant add up 5 years + 2 years!!! Steer well clear there are a lot better out there!!!… Read Full Review

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★☆☆☆☆

“Do not use !”

Written on: 28/10/2013 by burek (1 review written)

I sent three letter to Halifax car insurance and still waiting for reply.After they take money from your account,you are on your on.Customer service is non-existent… Read Full Review

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★☆☆☆☆

“Scripted Answers are the best”

Written on: 27/09/2013

Took out insurance online but decided not to let them keep my card details as I like to compare at the end of the insurance term. Anyway I sold the car approx three months later and called to get a rebate. Had to pay the admin cancellation fee of £55 but was due back £23. (Cheap yes I drive small car and live in the country with good post code). Anyway lady told me that it would be paid back on Visa card ending **9999. I told her that I do not have a card ending with that number. "Ah that… Read Full Review

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★☆☆☆☆

“worse car insurance company I've dealt with”

Written on: 16/09/2013

Car insurance was cancelled six weeks ago, I was informed I had a refund of over £200 less £55 charges. The money is suppose to be returned to my bank in 7 to 10 days. Now six weeks later several phone calls and many emails to Halifax I am still waiting for the refund. Do they ever pay out!!… Read Full Review

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★☆☆☆☆

“Rip off if you happen to change car”

Written on: 18/06/2013

Went for this insurance in March as it was cheap and would also get £50 back through a cashback site (£170 after cashback to insure a 2001 Ford Focus fully comp). Due to mechanical problems, we upgraded our car to a 2009 Vauxhall Astra in May but Halifax wanted an additional £140! Looked around for comparable insurance and found a better deal (£170 fully comp) so even after Halifax take their £55 cancellation fee, it worked out much cheaper to change! When cancelling, was asked to return… Read Full Review

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★☆☆☆☆

“ILLEGAL CHARGHE & witheld refund ”

Written on: 13/06/2013

(Halifax car insurance,) despite the fact that Halifax claims to provide Fast Food Delivery cover ,(they do not) , I took out this policy after I saw them make this claim only to find AFTER I PAID THE DEPOSIT that they only cover prepaid fast food,who orders chips with a credit card,I view this as misleading, I was applying online, SO I cancelled within TWO MINUTES Halifax claim this was enough time to produce policy documents,I then received a letter of reassurance that since there was no… Read Full Review

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Insurance_Bod's Comment

Written on: 17/06/2013

Hi, can you advise where you saw the claims that Halifax provide fast food delivery cover? Many Thanks

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