Halifax Car Insurance Reviews
Latest Reviews
★☆☆☆☆
“Auto renewal issue”
Written on: 21/05/2013
I took out online insurance with Halifax car insurance and after accepting online I phoned them for advice as I was soon to emigrate. I asked primarily about refunds for early cancellation. I stated I did not want the auto renewal as would be moving abroad and I was told that they had updated my account to this effect. I was told the paperwork was in the post. I later moved abroad, sold the car and sent a letter cancelling the insurance. There was no refund as after 9 months they keep the... (read more)
★☆☆☆☆
“Do not be misled by the familiar Halifax brand”
Written on: 15/05/2013 by Richart
Halifax Car Insurance falls a long way short of the service you expect from a Halifax company. Our problem should have been sorted in minutes by good customer sevices, but the driving force of this company is neither customer service nor customer satisfaction. Instead I experienced a determined pursuit of fees, underpinned by warnings of cancellation of the policy and they mean it. Halifax recognised our 'no claims discount'in writing but later sent a payment demand for the same sum... (read more)
★☆☆☆☆
“Buyer Beware!!!”
Written on: 30/04/2013
I took out my policy with Halifax after using a comparison site as many people do to try and save a bit of money. After 3 days of being insured with them I recieved a letter informing me that the underwriters (A company I had held insurance with before with no problems) had refused to cover me at the price and T&C's Halifax had offered. I thought ok fine I shall go elsewhere. Little did I know that this minor incident has now been recorded on the national insurance database and as a result... (read more)
★☆☆☆☆
“change of car”
Written on: 23/03/2013 by julie2605
I wanted to change from a group 41 car to a group 17 car but they would not insure it. Was told I would have to cancel policy and take out a new one through Halifax for £300 when I could get it for £210. They said if I cancelled and insured elsewhere I would have to pay a £55 charge. I asked what if I changed to another car that was still group 41 and they said they New India would not cover this also so I would still have to cancel. I've gone elsewhere and paid the £55 charge to get my... (read more)
★☆☆☆☆
“Thank Goodness I never had to make a claim”
Written on: 22/03/2013
I tried to cancel after they quoted me so much more to change my details (I bought another car). They just ignored me and kept sending me renewal notices. After reading the other reviews my only consolation is I never had an accident. One star is 2 stars too many. (read more)
★☆☆☆☆
“Do not think as you know the name these are good - RUBBISH”
Written on: 18/02/2013
I bought insurance through these thinking they must be ok as they are well known, how wrong could I be. My wife was hit by a driver who provided false details although she had photo evidence, these took the details and said they would be in touch - passed details to an injury lawyer who badgered us constantly although we didn't want to claim. We rang in 2 weeks as heard nothing and were then told we should have passed these onto the underwriter within 12 hours, pity they never told... (read more)
★☆☆☆☆
“Change of vehicle rip off”
Written on: 28/10/2012 by Dawnyb (1 review written)
I currently pay 78 pound a month for my car insurance, I thought I would try and save some money and get a new car with a lower insurance group, my car is a group 5 so when I found a nice little 51 reg ka which was a group 3 I thought I would save some money, I called to ask about changing my car on my policy and they said they wanted 300 pound upfront and then 175 pound per month for 11 months, I have never been so shocked in my life, they want me to pay more than double of what I pay now... (read more)
★☆☆☆☆
“get better staff.”
Written on: 19/10/2012 by dawnjackson
Car insurance. Ive been insured with halifax for 1 year,choosing them as i thought they were a good company.Six months later i had a letter from police saying i wasnt insured,so i called halifax and they said they had forgot to put it on the data,they would do it there and then.Two weeks later another letter from police,asking to prove im insured all il go to court.I called halifax and told me they forgot,they were sorry,theyl put it on now.Ididnt hear from police again.Then it was time to... (read more)
★☆☆☆☆
“Vehicle Change Rip Off”
Written on: 09/09/2012
To cut a long story short. Halifax would like an extra £345 to change vehicle 6 months into fully paid annual comprehensive insurance. Original Car Mercedes Benz ML £421 Per Year New Car Mercedes Benz Viano £532 Per Year..I will get back £187 from original £421 to transfer vehicle so extra £345 to pay., If i CANCEL policy altogether out of the £187 i will get back £23 after charges!!!!! Just done quick comparison search for costs for new car which are coming out at £322 for year... (read more)
★☆☆☆☆
“Shame there are no negative stars...”
Written on: 31/08/2012 by DontuseHalifax
Tried help my 75 year old dad deal with his claim. Other party admitted liability, yet he is still without a car 4 weeks later, Halifax hand details to a claims management company who give your details to Personal Injury Lawyers, a questionable car hire service, who are only interested in increasing the costs in the claim. Then insurers blame fraudulent customers for the rising claims. Appears the Fraud starts with the insurance company. (read more)
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Showing 1 - 10 of 51 Reviews
★☆☆☆☆
“AWFUL is the only word.”
Written on: 13/08/2012
I have been charged an asolute fortune by Halifax all to change over my insurace to another car. Another car which is the same make as my old one and only 6 months younger. They demanded £100 from me and upped my premiuim to a ridiculous amount. The customer service is shocking, I had 3 different people tell me 3 very different things and give me 3 different outrageous prices. I am now paying through the nose for car insurance because it was the only option I could really take, cancelling... (read more)
★☆☆☆☆
“Halifax Car Insurance demands £7000 ”
Written on: 11/08/2012
It took weeks, months for a reply from the Halifax Car Insurance when trying to resolve my car insurance claim from the other driver’s car insurance company. After nearly 18 months I accepted a personal injury claim of £7500 from my initial £21,000 because I just wanted to put the whole thing behind me. Yet the day after I accepted the offer my solicitor was informed by Halifax Car Insurance demanding I ask for another £7,000 which is the amount they paid out to the other drivers... (read more)
★☆☆☆☆
“Credit card details retained even though I no longer...”
Written on: 28/06/2012 by Jpkkenyon
Just received my renewal notice informing me that they will automatically renew as they have my details on computer I rang to say that I would not renew for this reason as I do not agree with the keeping this information .when I asked if my details would be removed when I was no longer a customer I was told that they had no way of deleting this information therefore my details will remain with them why should this be is this common practice and if so why..? (read more)
★☆☆☆☆
“Ineffiecient Customer Service”
Written on: 28/06/2012
Renewal received - £150 more expensive than current year. Telephoned and was given quote £200 less (?) - was a computer error. Before renewing requested new paperwork by email and by post. Did not arrive. Wrote in - once, twice, three times. Reply received was original quote. Logged complaint. Initial 4 week delay to give to an advisor. Again another 4 week delay to investigate. They have lost me as a customer, and how many others? Still waiting for a reply............. (read more)
★☆☆☆☆
“utter dross”
Written on: 14/06/2012 by marshall-osbourne
I had to give a star to continue. minus 5 more appropriate. Reported an accident on Subnday 10 june. after numerous phone calls to them passed on to Drive Assist all details again passed on. Then passed on to ProvidentInsurance no record of insurance, details passed again They are no better than the Halifax. now Thursday and still waiting after having called again this morning.Has anyone tried getting through to complaints NO CHANCE they are all too busy scamming the punters no one there... (read more)
★☆☆☆☆
“pay or go ”
Written on: 10/05/2012
Had a renewal comeing up it was more money than other insurers ihad been with them over 20 yrs asked them if they could match other insurers no they said pay or go never had a claim with them they dont deserve jack ---- (read more)
★☆☆☆☆
“stay away”
Written on: 02/05/2012
stand clear from this bunch of idiots!!! when the insurance claim was set up we said the car was purchased in the wrong year, what difference this makes as it is none of there business when we got the car,they have now said that we have give wrong info and they have now increased the payments to a further £40 a MONTH...basically said tough when i said that have been driving 10 years and never did this arise before with any other insurance company...shower of s***e stay away from these... (read more)
★☆☆☆☆
“con merchants”
Written on: 02/05/2012 by cazza3001 (2 reviews written)
I insured with Halifax for a xmas present for my son. It took me over 2 months and constant phone calls to receive any documentation! I then decided to pay off the premium in full as the interest on the direct debit method was an expensive way to pay. I gave them my card details, yet they took it upon themselves to take it from my bank account leaving me with a bank charge. I telephoned again and was told to send in evidence of this! I wrote to the customer service centre and 4 weeks... (read more)
★☆☆☆☆
“What went so wrong with Halifax!”
Written on: 16/04/2012 by Vb1980
I have never had any problems with Halifax insurance even a claim was handle quickly and nothin was to muh trouble. Then they were taken over by BISL. All the new criteria in the policy is very one sided and very much in favour with the insurance company. They charge for everything! I mean everything. They take money but are never in a hurray to refund anything owed! Halifax should hold their head in shame selling out to these cowboys! Is seriously thinking reporting them to the FSA! Not at... (read more)
★☆☆☆☆
“The worst experience ever”
Written on: 12/04/2012
I have recently recieved a renewal from Halifax which was much more expensive than previous year. I rung their customer service and a rude lady actually thretened me that I will not get any cheaper anywhere else and that actually I should be thankful they want to insure my car (as I am not British she said that they don't accept EU driving licence and are going to count only 2 years from when I have exchanged my EU licence to British). As a result I have decided to cancel and been charged...... (read more)
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Showing 11 - 20 of 51 Reviews
★☆☆☆☆
“Very Poor Service”
Written on: 02/04/2012
I had difficulties with Halifax from the outset e.g. additional premium charges, conflicting confirmation of the no claims discount period. Getting a response from 'Customers Services' was exceptionally slow and the initial reply didn't make sense. Only after a complaint to Lloyds Bank Head Office did I get a partial refund of the overcharging. I made a further attempt to resolve matters approximately 2 months ago but am still awaiting a reply. What a waste of time!!!! (read more)
★☆☆☆☆
“renewal cancellation fee!”
Written on: 31/03/2012
My renewal with halifax was significantly more despite being a year older and having one more year of no claims. I found a much cheaper quote elsewhere and therefore cancelled my renewal and was charged £20.00 even though the date for renewal had not yet arrived. I feel this is unfair and would not take out my insurance with Halifax again on this basis alone. (read more)
★☆☆☆☆
“Daylight Robbery !”
Written on: 06/03/2012
Do notinsure your car with Halifax. I have been conned along with countless others when cancellling the policy before the end. Paid £ 608 for a year and tried to cancel when we sold the car with 3 months to go until policy expired. We were told that nothing would be refunded. If you read the small print in a 14 page document they send on e-mailit states that 100% of premium is payable if you cancel at 9 months. This is a disgrace and should not be allowed to happen. They even have the nerve... (read more)
★☆☆☆☆
“Feeling Conned”
Written on: 23/01/2012 by cathyfc (1 review written)
Halifax requested proof no claims, sent us a letter to confirm all was ok, three days later cancelled the policy saying proof was to late,offered to set up new policy at twice the cost, dont return phone calls in time either. (read more)
★☆☆☆☆
“Cancellation Con”
Written on: 24/10/2011
I wanted to buy a newer car, but the change to my policy was going to take it from the £700 I paid for the year and make it over £1000 with the new car. This wouldn't be so bad, but looking around I was quoted £500 - half the price. I then enquired about the cancellation fee, to find that these charlatans wanted to charge £350 for just under three months that I have had the policy, not including the £180 for the insurance for that period. Let's not forget a further £35 admin fee on... (read more)
★★★☆☆
“Efficient, but need to improve on their customer service”
Written on: 03/10/2011
I had a car accident two years ago, of which I was at fault. I telephoned Halifax to make a claim and they dealt with it quickly and effectively. I agree with a previous review who advises they make you feel nervous by the amount of questions they ask and also by their legal disclaimers before you even make a claim! Although all insurance companies make you feel guilty for using their product, these days..... What I found annoying was that after I had made the claim I heard nothing further... (read more)
★☆☆☆☆
“European Cover”
Written on: 12/07/2011
Just rang this bunch of cowboys and they are trying to charge me £48 for european cover as my policy is only third party!!! They put me on hold and then said they needed to transfer me and after ten minutes was back with the original department. Do NOT go with Halifax they are only interested in the money, customer service is non existent (read more)
★☆☆☆☆
“NEVER EVER PURCHASE CAR INSURANCE WITH HALIFAX”
Written on: 09/06/2011
I think i had enough with this car insurance. i thought that having insurance with bank brand will secure me financially but they are trying every way to charge u and make the best out of cancellation policy charges to their best financial gain. I hate them so much.. never ever purchase car insurance from halifax.. once u want to cancel then u will know how horrible they are trying to charge u unnecessary. at the end i found it way much cheaper to have insurance with another company and... (read more)
★☆☆☆☆
“DON'T insure with Halifax Car Insurance!!!”
Written on: 06/06/2011
Halifax Car Insurance has a license to print money!! They have a clause that any changes incur a £25.00 admin fee. But....just to change an address!! This is ridiculous!! This is in addition to the additional premium for changing areas. A total additional amount of £39.24 just because we are moving home!! To cancel the policy would have cost a lot more so we are obliged to let it run until renewal date. Needless to say we will NOT be renewing with Halifax. To print out a new Insurance... (read more)
Guest's Comment
Written on: 08/08/2011
You have just saved me from taking up Halifax car insuraance, even though I bank with them.I am so grateful that you expressed your views. A company which is not interested in customer service does not deserve customers.
Reply to this comment
★☆☆☆☆
“Beware of trying to change vehicle - Rude Customer...”
Written on: 02/06/2011 by StuartP (1 review written)
After having used Halifax financial products for many years and being impressed with the banking service that I had received, I made the giant mistake of using Halifax car insurance. After an initially good quote and easy online purchase experience, things rapidly went downhill when 5 months into the policy I decided to try and change vehicles. After giving all my details and passing security I was told that they could not cover the new vehicle I was purchasing (Old, 2004 Astra diesel van)... (read more)
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Showing 21 - 30 of 51 Reviews
★☆☆☆☆
“Greedy ”
Written on: 25/05/2011 by mooney1991 (1 review written)
Not been with halifax long but i regret ever goin with them been nothing but trouble. It was the cheapest i could get at the time now i no why beacause once your in they take every penny you have off you. I rang to cancel and was told it would cost 700 pounds to cancel my policy also i had my windscreen done by autoglass just a little chip and halifax tried to tell me i had put a cliam in for a whole windowscreen and i couldn't cancel my policy till this was sorted. They are the worst ever i... (read more)
★☆☆☆☆
“Buying new car and offered good introductory deal...”
Written on: 16/05/2011 by phillipi (1 review written)
Buying new car and offered good introductory deal with Ford, called Halifax to cancel and was told cancellation fee £35.00 and then application of short term fees and conditions so I owed them a further £140.00. As this insurance did not operate via Direct Debit but from a Visa Card debit I was unable to stop this -despite promise of 'team leader'calling back to negotiate paying back over a coupel of months. Instead was hit over the weekend taking £180.00 from account and ... (read more)
★☆☆☆☆
“I had been with the Halifax for 5 years, for last year...”
Written on: 29/03/2011
I had been with the Halifax for 5 years, for last year the insurance came down to £290 with no-claims for life. Never had any troubles with them, was satisfied. Renewel this year and it jumped upto £491, I said I would not be renewing my policy and would go elsewhere. When the policy ended I called to double check it had been cancelled and they said yes. 2 weeks later they tried to take £491 from my account, I called them explained I had cancelled and they said if I sent a copy of my current... (read more)
★☆☆☆☆
“Called today to cancel and was told it would cost...”
Written on: 22/03/2011
Called today to cancel and was told it would cost £422.16 to cancel the policy today!!!
They were cheap last year but when the auto renewal came round the price had tripled. The renewal letter arrived in the middle of christmas so I never got round to dealing with it. I regret that now.
Also I was hit last year by a foreign driver, was told by Halifax that I was covered to be hit by foreign drivers. The car was only a banger anyway so I just dropped it. A few weeks later I got an angry...
(read more)
★☆☆☆☆
“Bad customer service. Put on hold for almost 50...”
Written on: 13/03/2011
Bad customer service. Put on hold for almost 50 minutes...and paying for the phone call of course. Bad!!!! (read more)
★★★★★
“My car was stolen a few months ago, settled excellent...”
Written on: 11/03/2011
My car was stolen a few months ago, settled excellent amount, . excellent customer service (but when you are making claim they make you feel quite nervous as they ask you a million questions over and over) Once that bit was over customer service fine. They took car of all recovery costs when car turned up 5 months later. Advised me where it was, good communication. Go with them, VERY HAPPY customer. But new renewal quote BIG PRICE HIKE. Time to go with another company. :) (read more)
★☆☆☆☆
“I have just returned from working overseas for 3...”
Written on: 11/03/2011
I have just returned from working overseas for 3 months. During that time I renewed my Insurance. When I returned the only Certificate of Motor Insurance was for 30 days cover. When I called to say they hadnt sent me a 12-month Certificate they said they had and then wanted to charge me and extra £10 Administration Fee to send another one. I told them that why would I phone them on a Premium Rate number if I had a Certificat of Insurance. I was unwilling to pay the Administration Fee and... (read more)
★☆☆☆☆
“We returned to the UK on retirement. filled the forms...”
Written on: 28/02/2011
We returned to the UK on retirement. filled the forms ok but one letter was printed wrong on the certificate, we emailed the correct V5 to them 6 times and posted a copy of our V5 TWICE, in there addressed envelope provided!! The say they did not recieve any of these and that the do not have an email address!!! Yet we recieved our quote and certificate via email , signed thomson , managing director!! We then recieved a letter saying they had canceled cover!! Be warned.. stay... (read more)
★☆☆☆☆
“AVOID like the plague. Went for cheapest cost over...”
Written on: 31/01/2011
AVOID like the plague. Went for cheapest cost over value. £235 as a pure cancellation cost to end my £900 12 month policy after 3 months. Completely unethical and I will not be using Halifax for any financial products in the future. (read more)
★★★☆☆
“cheap car insurence, never claimed”
Written on: 19/07/2010
cheap car insurence, never claimed (read more)
See next 10 reviews
Showing 31 - 40 of 51 Reviews
★★★☆☆
“They were good value for money when I took the...”
Written on: 14/07/2010
They were good value for money when I took the insurance, recommended by websites and good customer service reviews.
I had an accident and they lived up to good expectations.
The only problem seems to be now it's time to renew, that good value has been increased by no less than 22%! They are crafty too, because when I tried to get a new quote from them online, (after entering all those details): 'Sorry, we cannot quote online...phone...'He entered all but couldn't understand why it...
(read more)
★★☆☆☆
“Rear end of my car got hit. Other party denied...”
Written on: 12/04/2010
Rear end of my car got hit. Other party denied wrongdoing. Got letter from Halifax to settle on a 50-50 basis. Vehemently refused and told Halifax in simple plain English that i wasn't even going to settle for an 80-20. Still waiting for correspondence. They say they will phone but never do. Sent my statement and they said it was never received. Now am in the middle of renewing and they have boomed-up by insurance from £550 annually to £ 2100. Need advice as am still in the middle of a... (read more)
★☆☆☆☆
“i would give halifax a rating of incompetence...I had...”
Written on: 09/02/2010 by twirls (1 review written)
i would give halifax a rating of incompetence...I had Halifax car insurance for 2 years never claimed, however when i sold my car i was asked to pay £53 for no service as i had no car. on a number of occassions i spoke to halifax reps sent all the correspondence they had asked for however nothing came out of it i paid the outstanding balance as i didn't want a CCJ for a mere £53 it wasn't about the money but a matter of principal as a result i will never insure with them again or use any... (read more)
★☆☆☆☆
“Only after taking the cover came to know it is managed...”
Written on: 23/12/2009 by ripped by halifax (1 review written)
Only after taking the cover came to know it is managed by esure...look at the reviewes on esure! gosh, i am ripped! (read more)
☆☆☆☆☆
“BEWARE of the cost of policy cancellation!!!!”
Written on: 01/06/2009 by stretch1967 (1 review written)
BEWARE of the cost of policy cancellation!!!!
I have changed vehicle recently and bought a Japanese "Grey Import". Halifax Car Insurance will not insure these vehicles, so due to the fact I need my 10yrs NCB I called to cancel the policy and request proof of my NCB. £52 is what was aksed. I only have 2 more payments on this policy which would of cost about £45.
I cannot let the policy expire as I need the NCB.
This idea of hitting our pockets for pressing a button is HIGHWAY ROBBERY - suprise...
(read more)
Moneyman67's Response to stretch1967's Review
Written on: 10/08/2009
You would not have had a cancellation fee if you were canceling this policy mid-term if the reason was you were getting a grey import vehicle. If you were advised this then they were wrong. If you have paid a cancellation fee then i would acquire proof of sale for your old car to backdate cancellation to that date, explaining that you feel cancellation fee should be waived as you did not want to cancel the policy.
<br/>
<br/>The Company you are dealing with are not a bank i don't think, they can justify their cancellation fees as the majority of companies do not make money off customers who do not renew for at least one year.
<br/>
<br/>As above you should be able to claim fee back if you can be bothered
<br/>
<br/>Cheers
<br/>
<br/>MM
Reply to this comment
★☆☆☆☆
“Bad customer services, Halifax Car Insurance say they...”
Written on: 18/05/2009
Bad customer services, Halifax Car Insurance say they will phone back and dont. (read more)
★★★★★
“I have had my car insurance with halifax since 2002,...”
Written on: 07/05/2009
I have had my car insurance with halifax since 2002, and have checked comparison sites at every renewal but never find a better deal. (read more)
★★★★★
“The guy I spoke to at the claims department was great...”
Written on: 20/06/2008
The guy I spoke to at the claims department was great and very helpful put me at ease after I had an accident. I found the service I recieved was very good, helpful I would reccomend them. (read more)
☆☆☆☆☆
“Accident in November (other drivers fault). Halifax...”
Written on: 19/06/2008 by wetfish99 (1 review written)
Accident in November (other drivers fault). Halifax didn't send paperwork to third party department for two months, took five months to request witness statement (fortunately witness hadn't moved away or died of old age in the meantime). Once statement received, did nothing with it for three months until prompted repeatedly be me. Now June... nothing sorted. Have had to renew with them as claim not settled. Don't waste your money. Get decent insurance even if it costs a little more elsewhere. (read more)
★☆☆☆☆
“I have had two claims in the last 18 months (neither...”
Written on: 21/10/2006 by mysticshaz (3 reviews written)
I have had two claims in the last 18 months (neither of them my fault, I might add), and the problems with both claims have been unbelievable. First Halifax car insurance tried to tell me I couldn't have a courtesy car, even though my comprehensive cover included this! Then when they did finally get me a car, they tried to say I had to pay extra for it! Once that fiasco was sorted out, they failed to give the garage the go-ahead to do the repairs for weeks, and I had to keep constantly... (read more)
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Showing 41 - 50 of 51 Reviews
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Guest's Response to Vb1980's Review
Written on: 01/05/2012
i am have problem my car insurance finish 24 march i am call and ask dont need renew car insurance 28 march resive new car insurance i am call back and ask to cancel ok but in april agai took money my account i am call and say you must pay fee it is full stuped i am allsen by post mail in time now halifax dont repply if some one have the same problem repply thank