Halifax Car Insurance Reviews

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★☆☆☆☆
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Halifax Car Insurance
Halifax Car Insurance

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Latest Reviews

★☆☆☆☆

“Terrible claims procedure, avoid at all cost.”

Written on: 30/08/2014 by Patsyr22 (1 review written)

I was insured with Halifax at the time of my accident in February 2014. The accident was straightforward and the other driver admitted liability. Now in August 2014 my claim is nowhere near complete, calls are never, ever returned. Customer Services hang up or put me on permanent hold and they just couldn't be bothered with me as a customer. If I don't constantly ring a high cost number to enquire about my claim then weeks can go by, eight last time when I was promised a call the following… Read Full Review

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★☆☆☆☆

“Prices Hiked and DIffer from comparison sites”

Written on: 26/08/2014 by 355Duggan (1 review written)

DId a price comparison and Halifax came out £26 cheaper than any other, went to purchase the policy 10 days later only to find the price had increased £210 ! What a Joke. Calle dthem up and was given the usual corporate spiel of 'Prices Change Daily' they even claimed that they could not see my original cheaper quote - really? Not the service you expect from a leading brand and extremely frustrating. They should be banned from being on comparison sites if the cannot guarantee their prices for… Read Full Review

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★☆☆☆☆

“I am a New customer but terrible customer service....”

Written on: 01/08/2014 by Wheeler31 (1 review written)

I went through compare the market and it came up with halifax car insurance.I bought the policy after putting all my details in. I received an email asking for confirmation of my no claims .. this I sent them , but as I had cancelled my last policy they asked for confirmation that the last policy was cancelled as the couldn't have 2 cars using same NCD. I got a letter from my last insurer that the last policy was cancelled but that was still not good enough. I gave up in the end and asked for… Read Full Review

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★☆☆☆☆

“Shocking cancellation fee”

Written on: 14/07/2014 by brucepd (1 review written)

I cancelled my policy 1 month into a 12 month renewal as I handed my car back at the end of a lease and was charged £55 to cancel the policy. This is sharp practice and in now way reflects a reasonable administration charge. Avoid like the plague… Read Full Review

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★☆☆☆☆

“NEVER USE THEM”

Written on: 08/05/2014

I was charged an additional £30 on top of my premium for a so called accident that never took place, i then sent proof from my previous insurers which the halifax then accepted. I have never received the £30 back after numerous calls and given no explanation. I then changed my vehicle, was told i could not transfer my policy to my new vehicle, the new premium was a stupid amount of money so i cancelled the policy and went elsewhere, 5 weeks later i am still waiting for the refund owed me from… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 04/05/2014

They sent me three emails with no content; no details of what the problem with my NCD was nor contact numbers and the guy I spoke to was sarcastic and haughty on the phone when I rang to try sort out a problem. I'm a new customer and not even trying to make a claim. I'm seriously thinking of changing to a different provider - if this is how they treat me when I'm giving them my money to purchase their product, what are they going to be like if I need their help getting money out of them?… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 14/03/2014 by Camila299 (1 review written)

Cancelled policy after selling the car, little jobs worth on the phone said there was a cancellation fee of £55, Goodluck with that! If companies like this want to charge cancellation fee's well show them prominently when you are buying the policy, not hidden pages down in the t&C's, there wa not one mention of this when I purchased through Money supermarket!… Read Full Review

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★☆☆☆☆

“Never Buy Insurance off Halifax!!”

Written on: 13/11/2013

Never buy car insurance as you will spend weeks satisfying what they need for proof of NCD!!! Other companies will except previous insurers policy renewals but not Halifax they require written letters from them and still they cant add up 5 years + 2 years!!! Steer well clear there are a lot better out there!!!… Read Full Review

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★☆☆☆☆

“Do not use !”

Written on: 28/10/2013 by burek (1 review written)

I sent three letter to Halifax car insurance and still waiting for reply.After they take money from your account,you are on your on.Customer service is non-existent… Read Full Review

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★☆☆☆☆

“Scripted Answers are the best”

Written on: 27/09/2013

Took out insurance online but decided not to let them keep my card details as I like to compare at the end of the insurance term. Anyway I sold the car approx three months later and called to get a rebate. Had to pay the admin cancellation fee of £55 but was due back £23. (Cheap yes I drive small car and live in the country with good post code). Anyway lady told me that it would be paid back on Visa card ending **9999. I told her that I do not have a card ending with that number. "Ah that… Read Full Review

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★☆☆☆☆

“worse car insurance company I've dealt with”

Written on: 16/09/2013

Car insurance was cancelled six weeks ago, I was informed I had a refund of over £200 less £55 charges. The money is suppose to be returned to my bank in 7 to 10 days. Now six weeks later several phone calls and many emails to Halifax I am still waiting for the refund. Do they ever pay out!!… Read Full Review

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★☆☆☆☆

“Rip off if you happen to change car”

Written on: 18/06/2013

Went for this insurance in March as it was cheap and would also get £50 back through a cashback site (£170 after cashback to insure a 2001 Ford Focus fully comp). Due to mechanical problems, we upgraded our car to a 2009 Vauxhall Astra in May but Halifax wanted an additional £140! Looked around for comparable insurance and found a better deal (£170 fully comp) so even after Halifax take their £55 cancellation fee, it worked out much cheaper to change! When cancelling, was asked to return… Read Full Review

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★☆☆☆☆

“ILLEGAL CHARGHE & witheld refund ”

Written on: 13/06/2013

(Halifax car insurance,) despite the fact that Halifax claims to provide Fast Food Delivery cover ,(they do not) , I took out this policy after I saw them make this claim only to find AFTER I PAID THE DEPOSIT that they only cover prepaid fast food,who orders chips with a credit card,I view this as misleading, I was applying online, SO I cancelled within TWO MINUTES Halifax claim this was enough time to produce policy documents,I then received a letter of reassurance that since there was no… Read Full Review

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Insurance_Bod's Comment

Written on: 17/06/2013

Hi, can you advise where you saw the claims that Halifax provide fast food delivery cover? Many Thanks

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★☆☆☆☆

“Auto renewal issue”

Written on: 21/05/2013

I took out online insurance with Halifax car insurance and after accepting online I phoned them for advice as I was soon to emigrate. I asked primarily about refunds for early cancellation. I stated I did not want the auto renewal as would be moving abroad and I was told that they had updated my account to this effect. I was told the paperwork was in the post. I later moved abroad, sold the car and sent a letter cancelling the insurance. There was no refund as after 9 months they keep the… Read Full Review

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★☆☆☆☆

“Do not be misled by the familiar Halifax brand”

Written on: 15/05/2013 by Richart (1 review written)

Halifax Car Insurance falls a long way short of the service you expect from a Halifax company. Our problem should have been sorted in minutes by good customer sevices, but the driving force of this company is neither customer service nor customer satisfaction. Instead I experienced a determined pursuit of fees, underpinned by warnings of cancellation of the policy and they mean it. Halifax recognised our 'no claims discount'in writing but later sent a payment demand for the same sum without… Read Full Review

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★☆☆☆☆

“Buyer Beware!!!”

Written on: 30/04/2013

I took out my policy with Halifax after using a comparison site as many people do to try and save a bit of money. After 3 days of being insured with them I recieved a letter informing me that the underwriters (A company I had held insurance with before with no problems) had refused to cover me at the price and T&C's Halifax had offered. I thought ok fine I shall go elsewhere. Little did I know that this minor incident has now been recorded on the national insurance database and as a result my… Read Full Review

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★☆☆☆☆

“change of car”

Written on: 23/03/2013 by julie2605 (1 review written)

I wanted to change from a group 41 car to a group 17 car but they would not insure it. Was told I would have to cancel policy and take out a new one through Halifax for £300 when I could get it for £210. They said if I cancelled and insured elsewhere I would have to pay a £55 charge. I asked what if I changed to another car that was still group 41 and they said they New India would not cover this also so I would still have to cancel. I've gone elsewhere and paid the £55 charge to get my NCD… Read Full Review

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★☆☆☆☆

“Thank Goodness I never had to make a claim”

Written on: 22/03/2013

I tried to cancel after they quoted me so much more to change my details (I bought another car). They just ignored me and kept sending me renewal notices. After reading the other reviews my only consolation is I never had an accident. One star is 2 stars too many… Read Full Review

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★☆☆☆☆

“Do not think as you know the name these are good - RUBBISH”

Written on: 18/02/2013

I bought insurance through these thinking they must be ok as they are well known, how wrong could I be. My wife was hit by a driver who provided false details although she had photo evidence, these took the details and said they would be in touch - passed details to an injury lawyer who badgered us constantly although we didn't want to claim. We rang in 2 weeks as heard nothing and were then told we should have passed these onto the underwriter within 12 hours, pity they never told us.......so… Read Full Review

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★☆☆☆☆

“Change of vehicle rip off”

Written on: 28/10/2012 by Dawnyb (1 review written)

I currently pay 78 pound a month for my car insurance, I thought I would try and save some money and get a new car with a lower insurance group, my car is a group 5 so when I found a nice little 51 reg ka which was a group 3 I thought I would save some money, I called to ask about changing my car on my policy and they said they wanted 300 pound upfront and then 175 pound per month for 11 months, I have never been so shocked in my life, they want me to pay more than double of what I pay now for… Read Full Review

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