The Digital Camera Company - www.digital-cameras.com Reviews
Latest Reviews
★☆☆☆☆
“Been waiting over a month for my order. Money was...”
Written on: 18/05/2011 by Hazelclark75 (2 reviews written)
Been waiting over a month for my order. Money was taken from my account 2 days after I ordered it, after 2 weeks and no lens in sight I emailed to find out where my order was. I was told it had been lost by the courier but a replacement would be sent. 1 week later I had no lens or confirmation that it had been sent, a further email got the reply "will be dispatched in the next 24 hours..." Again, no confirmation email. After contacting them again I was told 'It doesn't appear to have been... (read more)
★☆☆☆☆
“I ordered a Sony camera in febuary half my order was...”
Written on: 04/05/2011
I ordered a Sony camera in febuary half my order was sent complained and was told had I read the terms and conditions by a very rude member of there staff after over ten phone calls 5 emails I got my other half of my camera 8 weeks later this company are a load of s--t do not order any thing from them . I hope they go BUST you can not take hard earned money from customers and treat them this way (read more)
★☆☆☆☆
“Ordered the Canon EOS 600D plus extra batteries and a...”
Written on: 26/04/2011
Ordered the Canon EOS 600D plus extra batteries and a card, plus a canon zoom and a tokina wide zoom.
Some of my order arrived on around 10th March 2011 (its now April 26th) , the Tokina lens never arrived. Camerabox are treating me like dirt, they can't be bothered to keep me informed, I am at a loss as they have my money and act like i am wasting there time when I call, I am really unhappy being treated like this
(read more)
★★☆☆☆
“Ordered the Canon EOS 550D twin lens package. Recieved...”
Written on: 18/04/2011
Ordered the Canon EOS 550D twin lens package. Recieved the camera and 18-55mm lens in 6 days. 55-250 lens, still waiting for, despite several calls and being told it was being despatched, but was'nt, several emails to say it should have been despatched but was'nt, and looking into reasons why, LIVE STOCK STILL SHOWING QUANTITIES IN STOCK, SO SELLING TO NEW CUSTOMERS AND NOT ONES WHO HAVE ALREADY PAID. Extremely BAD customer service, absolutly no way I would recommend or use again. If only I... (read more)
★☆☆☆☆
“I ordered and paid for a cannon sx30 on the 6/4/11 and...”
Written on: 14/04/2011
I ordered and paid for a cannon sx30 on the 6/4/11 and it has still not arrived by 14/4/11. I was told it had been dispatched on the 8th however city link have only contacted me today, 14th to say I may get it tomorrow ?. I have sent a number of emails and contacted the company by phone who do not seem to know where my camera is or when it should arrive. I would'nt buy again from camerabox.
Service very poor.
(read more)
★★★★★
“ When I ordered the camera just before 06.00pm,it was...”
Written on: 13/04/2011
When I ordered the camera just before 06.00pm,it was packaged and shipped from Camerabox,next day followed up by email to say it was despatched.I had chosen the free delivery service.Once the carrier picked up the parcel a working day later I got word of delivery date from City Link with a number if I needed to track it,not required in this case, followed up with e'mail from Camerabox confirming that date.The camera arrived on the third working day as promised within your 2-4 working day... (read more)
★★☆☆☆
“ Re Nikon camera with twin lenses bundle. -- ...”
Written on: 13/04/2011
Re Nikon camera with twin lenses bundle. -- Frightening! Got replies to email and phone when ordering and paying. After that,silence on phone. Never picked up or answered. Got through to on-line manager on email. 2 answers to about 5 emails. Despite repeated requests he could not tell me who the delivery agent was. I didn't find this out until City Link contacted me.Order made on Thursday 31/03/2011. Delivery was due by Thursday 07/04. Arrived 11/04. It wasn't the delay that worried me(... (read more)
★★☆☆☆
“oh dear me ”
Written on: 12/04/2011
oh dear me
i only wish i had read the reviews before i had placed an order
2-4 days delivery, in realitiy a week before it was dispatched and then another 3 days for citylink
price cheapest, product no problem
phone line pathetic,
sorry but i would rather pay an extra £10 to another company than have this silly hassle over delivery.
if i owned the company some butts would get kicked!
(read more)
★☆☆☆☆
“This company is a joke . Do not be tempted to buy...”
Written on: 12/04/2011
This company is a joke . Do not be tempted to buy anything from them
The fawlty towers of the camera world the only problem is they are not funny
(read more)
★☆☆☆☆
“Two and a half weeks ago I ordered a lens from...”
Written on: 12/04/2011
Two and a half weeks ago I ordered a lens from Digital-cameras.com (or Camerabox) and received an email to confirm it had been dispatched.
After 2 weeks of silence and no camera, I tried to get hold of camerabox.com by ringing them up, had to wait nearly 10 minutes. Eventually I got through to them this week for them to tell me that, to their surprise, the camera had been lost in transit and they weren't sure when they'd next get it back in stock. To top it all off, the person I spoke to...
(read more)
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Showing 1 - 10 of 256 Reviews
★★☆☆☆
“Two and a half weeks ago I ordered a lens from...”
Written on: 12/04/2011
Two and a half weeks ago I ordered a lens from Digital-cameras.com (or Camerabox) and received an email to confirm it had been dispatched.
After a week of silence and no lens, I tried to get hold of Digital-cameras.com by ringing them up, leaving voicemails and emailing them. No one picked up or contacted me back. Eventually I got through to them this week for them to tell me that, to their surprise, the lens had been lost in transit and they weren't sure when they'd next get it back in...
(read more)
★★☆☆☆
“Order process on website was OK ”
Written on: 12/04/2011
Order process on website was OK
Follow up security was a concern but OK and logistics guy awas apologetic and helpful
Website said goods ready for despatch for two weeks.
After 10 days phoned to find out what was heppening, got Chris from sales. How could he possibly help he is not in logistics so did not know why status was such, I muttered "some service" and he accused me of being abusive. I don't recall such a rude and ignorant approach to a customer before. he then teld me to wait...
(read more)
★☆☆☆☆
“Ok Lets be frank. ”
Written on: 11/04/2011
Ok Lets be frank.
CAMERABOX You need to ship items when you say you will.
CAMERABOX You need to offer next day delivery on everything its 2011.
CAMERABOX You need more trained people to answer the phone
CAMERABOX You need to stop lying to customers
CAMERABOX You need better order tracking on your website
(order received is not good enough)
CAMERABOX You need to do all the above or you will go out of business its not rocket science sort your company out because people are getting the...
(read more)
Vicky15100's Comment
Written on: 12/04/2011
I 100% agree ordered on a Friday, phoned first to check stock and confirm that the camera would defo arrive next day, this was promised!!! Gave them my £500 plus told a friend who brought the same camera. Then no camera sat, mon or tues. So I rang 40mins waiting time on the phone... Promised wed!!! Rang wed explained I needed the camera for an event and if they didn't have stock please admit it, again promised camera thurs. Rang fri explained I wanted money back so I could go to a shop to buy thus time a 3rd 40 min wait!!! Got some crap about delivery services not being able to do next day as very busy???? Long story short it nearly tues... Still no camera, email says here tomorrow that's to be seen! Very strange how I was allowed to collect camera from them or delivery company! The moral...just don't bother!!!
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★☆☆☆☆
“Camerabox, what a sham!!! I would not use this...”
Written on: 11/04/2011
Camerabox, what a sham!!! I would not use this incompetent company again or ever recommend it to anyone. I ordered a lense on 28th March 2011, and was assured I would receive it within 2 to 5 working days. I spoke to them on 6th April 2011 (10 days later, still awaiting delivery) after waiting 20mins on hold, was told it had been dispatched, spoke to them again on 7th April 2011 (on hold 20mins again) and was told I would receive it before 7.30pm that same day and if not delivered, to ring... (read more)
★★☆☆☆
“bad service still waiting for my order. send mail to...”
Written on: 11/04/2011
bad service still waiting for my order. send mail to cancel my order which suppose to be 2-4 working day delivery, and at the end of 4 th working day you are sending me mail regarding you send my delivery today, what happen to my refund, i don't want this order anymore. (read more)
★☆☆☆☆
“Ordered camera on 5 April 2011 and was delivered on 11...”
Written on: 11/04/2011
Ordered camera on 5 April 2011 and was delivered on 11 April 2011 via City Link, not bad. HOWEVER, send lens (55 - 200m) was not delivered with the original bundle I ordered. On the invoice inside the parcel it said 'to follow'! Phoned up Camerabox to query this as they didn't inform me that it would come in seperate parcels as I esp took a day of work today to receive the parcel. Shocking Customer Service, useless staff who don't seem to care at all. Advised me 2nd parcel was with Royal... (read more)
★★☆☆☆
“Have used Camerabox previously (about 12 months ago)...”
Written on: 10/04/2011
Have used Camerabox previously (about 12 months ago) with great results; excellent customer service, speedy delivery and great value for money! Therefore they were my first choice when spending almost £1,200 on a Canon EOS 60D, lens kit & flash gun. Much as the last time the prices looked very competitive so I placed my order (all items were showing as in stock); HOWEVER, my money was taken immediately, but the goods were not delivered as promised! I had to call several times and spend... (read more)
★★★★☆
“Have to be honest and say I got good service! Emailed...”
Written on: 08/04/2011 by Bill A (1 review written)
Have to be honest and say I got good service! Emailed a question and got a quick reply, article was despatched and delivered on time (even though City Link left it with a neighbour but didn't knock on our door or leave a note! - not CameraBox's fault.)
Phone line is poor to be fair and doesn't allow you to leave a message when you press 'one' which it says you can.
If I'd read these reviews I probably wouldn't have used them, but as I say, I can't fault the service (though I haven't tried...
(read more)
★★★☆☆
“I ordered on the Monday and the person I spoke to on...”
Written on: 07/04/2011
I ordered on the Monday and the person I spoke to on the phone promised that my order would arrive by the Friday as delivery was 2-4 days. It was not dispatched from their warehouse until the Friday, despite being in stock, and didn't arrive until the following Tuesday. I am very happy with the goods and the price. However, I can only echo what some other reviewers have said about this company: don't believe any claims made by the staff or on the website regarding delivery times. (read more)
★★★★★
“Ordered a lense last night just before 6. Just about...”
Written on: 06/04/2011
Ordered a lense last night just before 6. Just about the cheapest i could find on line. Arrived just after 10 this morning. Cant say i have any complaints. Recieved update on dispatch via email and found it easy to track. Will use again. (read more)
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Showing 11 - 20 of 256 Reviews
★☆☆☆☆
“Ordered my camera on 21st March, delivered 5th April....”
Written on: 05/04/2011
Ordered my camera on 21st March, delivered 5th April. The box was open,the europe service warranty and paper instructions were missing. I question, did I get a second hand camera? This company can not be trusted. they lied about the dispatch of my order, offered very bad customer service, they never answer the phone and will not reply to emails. They claim to be a family run business!!this is far from the truth and I regret ordering from this lot. (read more)
★☆☆☆☆
“I have never had a bad experience buying on line...”
Written on: 05/04/2011
I have never had a bad experience buying on line before, until I used Camerabox. I placed the order on the 16th March, today is 5th April and I have still not received the order, even though they have taken payment. They do not answer the phone, do not respond to emails. I have now opened a dispute with paypal in order to get my money refunded. I would never use this company again and I would never recommend. They should not be trading. DO NOT BUY from them. (read more)
★★☆☆☆
“I ordered this camera on March 9th and was told to...”
Written on: 05/04/2011
I ordered this camera on March 9th and was told to expect delivery by Tuesday 14th March. I waited until Friday before chasing and was told it had been shipped but must have been lost en route by the courier and that they would investigate. I waited another 5 days before contacting by email and received a reply saying they would chase it up. 3 phone calls later I finally received a delivery date of guaranteed delivery for 31st March. Camera finally arrived on 1st April (no joke intended).... (read more)
★☆☆☆☆
“do i even have to give them stars????? ”
Written on: 04/04/2011
do i even have to give them stars?????
i ordered my camera on the 26th march thurs 31st march i called and after ten minutes on hold was told my camera had been shipped and i would have an email in the next two hours. after waiting four five hours rang again only to be told it was still waiting to be shipped.
called twice on friday and was told there was a back log on orders. looked on their web page and saw you can collect from their warehouse which is in oxfordshire. called yet again and...
(read more)
★☆☆☆☆
“Do not order with this company in any circumstance....”
Written on: 04/04/2011
Do not order with this company in any circumstance. They do not ship when stated - if in doubt call/email and ask for a tracking number. They will not be able to provide one - as your order has not shipped.
Use credit card and request a chargeback from your bank when not delivered within 2-4 days.
(read more)
★★☆☆☆
“Website says delivery takes 2-4 working days - the...”
Written on: 04/04/2011
Website says delivery takes 2-4 working days - the camera took 15 days to arrive. Although the money was taken straight away it took a few days for an e mail notification confirming the order and when it would be dispatched to the delivery company. It was not packed in any protective packaging (e.g bubble wrap) but was undamaged on arrival. Luckily the camera worked fine as I would have no confidence trying to get them to honour their warranty. I would not use this company again. (read more)
★★★★☆
“Service was fine! Ordered on 26 March, shipped on 31...”
Written on: 03/04/2011
Service was fine! Ordered on 26 March, shipped on 31 March and delivered on 1 April.HOWEVER during the gap before shipping I was unable to track what had happened to my order. Postage was free and the Camera[new model] was a great price with a 5 year warranty. Packaging was flimsey, only a plastic bag and no bubble-wrap which I would have expected, but it was ok and no dents or damage to the Camera Box. (read more)
★☆☆☆☆
“I can honestly say this is the worst internet based...”
Written on: 03/04/2011
I can honestly say this is the worst internet based company I have ever used. I ordered my underwater camera case on 27 Feb 2011, money being taken straight away. I have still not had the goods(2nd April) despite four telephone calls and two emails and one answerphone message. I Strongly recommend that you do not use this company at all !!! (read more)
★☆☆☆☆
“Awful, customer service called repeatedly with no...”
Written on: 02/04/2011
Awful, customer service called repeatedly with no answer and no response to left messages or emails. Would never use them again and would never reccommend terrible, would rather have paid more for the camera to get it delivered without the stress and worry. 2-4 days delivery turned in too 3 weeks with no contact from camera box, payment went straight away. In that time I must have tried to get through near to 50 times and only got through to a person twice. Website tracking was also... (read more)
★☆☆☆☆
“Save yourself a load of hassle and avoid this Mickey...”
Written on: 02/04/2011
Save yourself a load of hassle and avoid this Mickey Mouse outfit. Bought a camera from them expecting delivery within the 4 days promised. 5 days later no camera. Emailed them and asked where it was and was told it was posted 5 days ago. Next day still nothing so had to chase them explaining I needed my money back. No response but several hours later get a note from the courier saying they now have it. CAMERABOX had basically LIED TO ME. Had to take a day off to accept delivery and finally... (read more)
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Showing 21 - 30 of 256 Reviews
★☆☆☆☆
“To Whom It May Concern, ”
Written on: 01/04/2011
To Whom It May Concern,
I purchased my camera last Thursday, 24th April, and it is yet to arrive. I have repeatedly logged on to track it and every day it says the same thing - 'Good News! Your item has passed our security clearance and is currently awaiting despatch'. It has said this since Monday. It is now Friday and nothing has changed which is highly frustrating. How long does it take to dispatch a single camera? Your websites quotes 2 - 4 working days. It is now 6.
I spent most of...
(read more)
★☆☆☆☆
“AVOID - You will get your product late if at all. You...”
Written on: 01/04/2011
AVOID - You will get your product late if at all. You will be lied to by their customer service.
Not a company I will be using again!
(read more)
★☆☆☆☆
“The worst company i have ever dealt with! I would...”
Written on: 01/04/2011
The worst company i have ever dealt with! I would reccomend everyone to stay well clear of camerabox,i ordered my sony tx5 3 weeks ago and have been fobbed off with nonsense excuses ever since. It seems now they have sent it but im not going to hold my breath until ive recieved it.
I had to contact them 7 times before i actually got a straight answer,which was still a load of rubbish!If i ever recieve it i hope to god it doesnt go wrong and i have to send it back to them!
(read more)
★☆☆☆☆
“This Company SHOULD NOT BE ALLOWED TO TRADE , After...”
Written on: 29/03/2011 by jobi55 (2 reviews written)
This Company SHOULD NOT BE ALLOWED TO TRADE , After purchasing , and making full payment(£220)for a Samsung ST 5500 Digital Camera on the 25th Jan 2011 , then having shipment `lost in transit` Neither would they refund or resend another , until they had claimed insurance against this , leaving me just `to wonder`as what was going on ! After numerous emails & telephone calls (from myself)I was told BLUNTLY "THAT NOTHING WOULD BE DONE , UNTIL THEY HAD AN INSURANCE CLAIM ACCEPTED" and also... (read more)
★☆☆☆☆
“Unfortunately, whilst Camerabox might have agood...”
Written on: 29/03/2011 by SimonClark (1 review written)
Unfortunately, whilst Camerabox might have agood looking website there is absolutely no customer service to back this up.
Due to the product being inadequately packaged, and shipped only in a city link plastic bag, it was destroyed by the time it reached me (why you would send a £500 camera with no packing is beyond me). I immediately refused delivery and had it returned to them. They received this the next day.
It took them over 5 days to acknowledge the return of the item, and even...
(read more)
★☆☆☆☆
“Order place 12th March, money taken 14th March, first...”
Written on: 24/03/2011
Order place 12th March, money taken 14th March, first email claiming shipment 18th March, second email claiming shipment 23rd March, goods delivered 24th March. Very good at taking money not so good at shipping goods, at order placement web site claimed 7 in stock so no excuse. (read more)
★★★★★
“Exdellent service and arrive as predicted. Would use again”
Written on: 23/03/2011
Exdellent service and arrive as predicted. Would use again (read more)
★★★★★
“Ordered on the Wednesday, delivered the following...”
Written on: 22/03/2011
Ordered on the Wednesday, delivered the following Tuesday. I did try to contact them by phone the day after ordering but it kept ringing out so I e-mailed them and got a response under 3 hours later. That was fine as far as I am concerned. I also passed their security check without further contact despite wanting the item delivered to my work's address. Plenty of e-mails letting me know where my purchase was up to including tracking once it was in the hands of the couriers. (read more)
★☆☆☆☆
“Well it has already been said. However, they are now...”
Written on: 21/03/2011
Well it has already been said. However, they are now to be investigated (not before time) and hopefully put out of business. Total liars, and cowboys. I have not received, as yet my camera, but I have no doubt what to expect. An import, or doubtful stock. Still they won't be around too much longer, though I guess they will appear under another guise/name. (read more)
★☆☆☆☆
“I purchased a Sony twin lens camera kit from them but...”
Written on: 21/03/2011
I purchased a Sony twin lens camera kit from them but when it arrived I found one of the lenses had been removed from the box and a note hand written on the delivery note saying to follow. That was over a month ago. I have telephoned several times to be told they are awaiting stock from Sony. I have also emailed to complain and not received a reply.
Checking the website they are showing 13 of the twin lense kits in stock and more than 20 other bundles which include the same lens. However I...
(read more)
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Showing 31 - 40 of 256 Reviews
★☆☆☆☆
“I ordered a canon camera for £350. March 2011...waited...”
Written on: 18/03/2011 by grandfather (1 review written)
I ordered a canon camera for £350. March 2011...waited well over a week for delivery and when I contacted them they said the courier had lost the package. They did send another by express delivery but the one I got was missing instruction manual warranty card etc from the box which made me suspect hat it was a return or display model.
I regret dealing with this company...for another tenner I could have dealt with a reputable outfit like Amazon.
(read more)
★★★★★
“I wish all purchases where this easy, even though I...”
Written on: 17/03/2011
I wish all purchases where this easy, even though I made a mistake ordering too many items sales staff sorted problem with no fuss.
I will certainly buy my next camera fron Camerabox.
Thanks guys.
(read more)
★☆☆☆☆
“ I order canon camera they said 2-4 day delivery. I...”
Written on: 15/03/2011
I order canon camera they said 2-4 day delivery. I waiting for 4 weeks still not receive ! Hope will receive tomorrow ! good price for product but bad company and staff ! My first & last purchase from this site! (read more)
★★☆☆☆
“I bought a Fuji S1600 camera at the end of December...”
Written on: 14/03/2011
I bought a Fuji S1600 camera at the end of December 2010. I was impressed by the prices and the promises of extended warranty advertised by Camerabox on their website. The camera arrived in the promised delivery time. However, the packaging had been badly damaged in transit - it looked as though it had been crushed under something heavy. Camerabox agreed to it being returned for a replacement. They received it early January. By mid-February I had to open a dispute with Paypal to get a refund... (read more)
★★★☆☆
“Ordered and paid for a camera and lens bundle on the...”
Written on: 12/03/2011
Ordered and paid for a camera and lens bundle on the free 2 - 4 day delivery option. Received an email 3 days after payment stating it had been dispatched, 4 working days later I hadn't received the camera, gave Camera Box a call to see where it was and was told that they would chase the order and give the couriers "a kick up the a**." Consequently received another email with a track and trace number, then an email from the courier saying that they had collected the package and would be... (read more)
★★☆☆☆
“Ordered camera on Monday evening with 2-4 day...”
Written on: 11/03/2011
Ordered camera on Monday evening with 2-4 day delivery. Chased on Friday when I had not heard anything and was told by phone and email that the camera had been collected that day by City Link for delivery. Following Thursday, 10 days after I ordered, I chased Camerabox again and was told that there had been some problem with City Link and the item had been collected for delivery that day. Finally received an email with tracking code from Camerabox saying camera was out for delivery followed... (read more)
★★★★☆
“My camera arrived to the time notified by both Camera...”
Written on: 08/03/2011
My camera arrived to the time notified by both Camera Box and City Link but when ordering, delivery was shown as 2 to 4 days for the free Super Saver delivery but that means when the goods are with the courier. Slightly miss leading but only a small point really. Otherwise the service was spot on with plenty of info on the website. Well done Camera Box. (read more)
★★★★★
“Ordered lens and other smaller items on Thursday with...”
Written on: 08/03/2011
Ordered lens and other smaller items on Thursday with free delivery (i.e. 4-5 working days} and received items the following Tuesday morning, well packed, in perfect condition. I had an email to say when parcel to be despatched followed by another giving tracking info. I have no complaints about the service and would definitely use again. (read more)
★★★★★
“excellent service strongly recommend would buy again...”
Written on: 07/03/2011
excellent service strongly recommend would buy again very fast delivery thank you very much regards William. ps the product light and easy to handle great value. (read more)
★☆☆☆☆
“I was impressed by the website, the camera I wanted...”
Written on: 07/03/2011
I was impressed by the website, the camera I wanted was (apparently) in stock, so I placed my order. I received an email the next day, informing me the carrier had collected the camera & to expect delivery in 2-4 working days.After numerous emails & phone calls camera finally arrived 2 weeks later. My first & last purchase from this site! (read more)
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Showing 41 - 50 of 256 Reviews
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Hazelclark75's Response to Hazelclark75's Review
Written on: 19/05/2011
In addition to this review, when I contacted them today 19.05.11 I was told the lens is now out of stock and they do not know when more will arrive. When I was told my initial order was lost their website was still advertising 7 units for sale, but the price had gone up. So they continued to sell the lens at the higher price before sending my order. The only thing they could suggest was to refund my money. God only knows how long this will take. I have been in touch with Citizens Advice and Trading Standards who say Camerabox are in breach of contract by doing this. Please please please avoid ordering from this awful company.