Streamline.Net www.Streamline.net Reviews
Latest Reviews
★☆☆☆☆
“Streamline make it virtually impossible to cancel a...”
Written on: 17/05/2013
Streamline make it virtually impossible to cancel a hosting service. We followed their instructions to raise a support ticket on their web site clearly stating that we wished to cancel all domains except one giving them plenty of notice. They responded after a week to state that they can only do this if we give them EXACTLY 7 days notice before the expiry date. We didn't see this support ticket because it only appears on their web site (i.e. they don't communicate by email). When we noticed... (read more)
★☆☆☆☆
“Appalling!!!!”
Written on: 14/05/2013 by Tarquin2 (2 reviews written)
Dreadful in every way then they dont let you cancel and auto renew your bill and threaten you with debt collectors. Go to any review site and you will find out what this company is about! (read more)
★☆☆☆☆
“ratty antics ”
Written on: 08/05/2013
I had a bulk account with Streamline in 2008 and stopped using them after a couple of years. Then recently they have been sending me emails claiming that I owe them money, even though I haven't been using their service for many years? This is a case for trading standards? (read more)
★☆☆☆☆
“Good price, awful technical support”
Written on: 25/04/2013 by gwynn (2 reviews written)
They are very good at taking payments and setting you up but if you have a problem their technical support is very poor. They do not read your support ticket fully and miss out several of the questions that you ask. There has been a problem with my website, so they just turned if off. Didn't contact me first. Just turned the entire website off. When I have contacted them they were not able to give a full answer and several times they said everything was fine, but then later still turned it... (read more)
★☆☆☆☆
“Ripped off by these conmen”
Written on: 09/04/2013 by HAIRBEAR2222 (1 review written)
I have been with this outfit for 6 yrs, had a bulk web package £175.00 for 2 yrs, renewed 2 yrs later £189.00 thats fair and ok. no price sent for renewal this time, they just took £330.00 out of my account. i asked them why a 75% increase, no answer. BEWARE DO NOT USE THESE ROBBERS AND PLEASE DO NOT GIVE THEM ACCESS TO YOUR BANK ACCOUNT. (read more)
★☆☆☆☆
“Passwords stored in plain text!”
Written on: 05/04/2013
I have been a customer of Streamline's for about 6 years and apart from my website seeming slow (which isn't good) I didn't have huge problems. I found out recently that they are storing their customers passwords plain text! This is obviously not something that you would expect of a professional organisation. I am currently in the process of moving my business elsewhere, not a happy customer. (read more)
★☆☆☆☆
“Horrible experience just horrible”
Written on: 28/03/2013 by tikatab (1 review written)
I was a loyal customer of theirs for years, I no longer wanted to continue services but missed in the small print if I didn't cancel before a certain date that they charge you for a full two years(nearly £100). They threatened to arrest me and destroy my credit rating if I did not pay. I feel incredibly angry and exploited at being forced to continue payment for a domain I didn't want. Check the small print then use someone else, anyone else (read more)
★☆☆☆☆
“I would not recommend StreamLine to an enemy.”
Written on: 14/03/2013
I have had people try to spam me online - with Streamline they mug you. They have a ``small print `` clause - if at the end of your paid hosting you do not advise them that you no longer wish to continue with their domain service within approx two weeks they actually demand a full two years payment as a penalty, and as others have said they chase you with CCI Legal. Stay away from this company they are very bad news. (read more)
★☆☆☆☆
“So, SO bad for customer service. We had a club website...”
Written on: 11/03/2013
So, SO bad for customer service. We had a club website and the web guy left and 6 years later the account ran out. We received a letter saying money was overdrawn on the account so we went to pay it off and renew the subscription but because we didn't have the details we couldn't. Spent 6 months calling them trying to sort it out but we never could actually pay it off because they were being ridiculously stubborn after we gave ample proof that it was our account, through the university. So... (read more)
★☆☆☆☆
“Fraudsters, that's all.”
Written on: 28/02/2013
Theives, pure and simple. Auto-renew after you tell them not to. Bunch. Of. Tw@s. (read more)
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Showing 1 - 10 of 963 Reviews
★☆☆☆☆
“Nothing but trouble and poor service. When I failed to...”
Written on: 21/02/2013
Nothing but trouble and poor service. When I failed to renew a domain name they sent legal letters. Now they deny that I own the websites that they host for me and refuse to give me access - despite the fact that the sites are still live and still contain my content. NEVER NEVER GO NEAR THEM is my advice. (read more)
Sakip's Comment
Written on: 25/02/2013
Hello, we are in the same position. We no longer live in the UK either! May I ask how you will resolve this? We have just received another legal letter from demanding £225!??????
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★☆☆☆☆
“Customer service is not a word they know”
Written on: 12/02/2013 by JamesM1
We have a bi-annual renewal with Streamline and have done for 8 years now I think, maybe longer actually! However I left the last company I worked for and never thought about changing the email address on Streamline for the domains that were registered with them for billing.... The credit card date expired that they had on file, however rather than contact us either through the email address on the registered domain hosted with them or the postal address they had they simply handed our... (read more)
★☆☆☆☆
“ABSOLUTELY RUBBISH WEBHOSTING”
Written on: 07/02/2013 by DAVIDLIEW74
FREQUENT LOSS OF EMAIL, LOTS OF DOWN TIME, SERVICE FAILURE, FORGOT TO RENEW MY DOMAIN AFTER RECEIPT OF PAYMENT AND MOST IMPORTANTLY MADE ME LOSS OF FEW BUSINESS DEAL DUE TO LATE EMAIL SYSTEM OR MISSING EMAIL. AVOID AT ALL COST!!!! (read more)
★☆☆☆☆
“Avoid at all cost”
Written on: 07/02/2013
Only out to rip you off. Bad business practices. Owned by a company called Dollamore - which sums up their attitude (read more)
★☆☆☆☆
“STAY AWAY. THEY WILL COME BACK TO HAUNT YOU”
Written on: 05/02/2013
Same issues as other people. Opened an account 5 years ago for a temporary site for our wedding. We thought we closed everything (indeed we no longer own said site) and after 5 years of having absolutely no communication from them they have passed on our details to CCIlegal with a £74.95 bill. I have other domain names with other providers and have never had any thing even close to this sort of appalling "service". STAY WELL AWAY. After reading other similar reviews, I think this is more... (read more)
★☆☆☆☆
“DO NOT USE”
Written on: 02/02/2013 by disgruntledexuser
DO NOT USE, THEY ARE FRAUDSTERS. Cancelled the hosting, moved the domain, all seemed well having used them for four years, then six months later received letters from CCI demanding money. It would appear they have been trying to debit an old credit card under some continuous payment authority that I was not even aware of. I narrowly escaped having my money plundered. No correspondence and scant information except when chasing you for money you do not even owe. The following was printed in... (read more)
★☆☆☆☆
“Unprofessional messy service!”
Written on: 24/01/2013
I moved all of my hosting away from Streamline a year ago when they tried to increase the cost by 50% which made no sense! Having been with them for a number of years I felt utterly kicked. I now have a number of domain names parked with them, I have asked that they don't renew specific domains for 2 years running but they have completely ignored my cancellation requests and continued to take money long before the renewal date. I am now in the process of closing my account all together as... (read more)
★★★★☆
“Great hosting for a bargain price”
Written on: 21/01/2013 by Atlantis66 (1 review written)
I have used Streamline.net since January 2007, renewing every 2 years. I was considering moving away, as I was using their Linux server, and I wanted a Windows host with ASP.NET, but wasn't willing to pay the extra £199 per year for this service. I didn't realise that their PRO package, £138 for 2 years, includes not only MySQL databases, but MSSQL and ASP.NET. Needless to say, I have switched to the PRO package. I looked around for other hosts, but couldn't find this service for a better... (read more)
★☆☆☆☆
“No consideration for loyal customers”
Written on: 20/01/2013
they will force you to pay for a service package you do not use and demand money via the aid of debt collectors. If you do not cancel your subscription within 30days of expiry of your current package they will automatically rob you and demand money for a package you do not need. Rubbish customer service and rubbish service. I will pay them the money to avoid the scums trying to effect my credit file and then cancel. I am sure they will be so rich with the money they have demanded. Avoid this... (read more)
★☆☆☆☆
“Oh dear.... Very poor customer relationship”
Written on: 17/01/2013
It's ok when everything is fine, but as soon as you have a problem there is nothing in terms of customer support or flexibility. I have nearly 30 accounts with Streamline and will slowly migrate every one of them away. Avoid dealing with this company as you get tied in to ridiculous terms and conditions which are very difficult to get out of. Reliability is fine, but no customer service which means you cannot work with them as a business. (read more)
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Showing 11 - 20 of 963 Reviews
★☆☆☆☆
“There are many better companies out there”
Written on: 03/01/2013 by omarasaurus_rex (1 review written)
As a customer, I had a very poor experience with Streamline.net. I find all customer communications from Streamline.net very poor. For example Streamline.net's website and 'Dashboard' interface is very unintuitive. This made the thought of managing my account and services a real chore and a very poor user experience. Additionally, I found e-mail notifications from Streamline.net very difficult to understand. The language Streamline.net used never attempted to clearly communicate with me... (read more)
★☆☆☆☆
“Streamline.net terrible web host, terrible business”
Written on: 20/12/2012
Wow what a big mistake using this company, I tried canceling over 2 years ago but they just ignored my request and took money of a card I asked to be de-registered with them. This card expired and I moved all my stuff 6 months ago, even domains from them, now Ive just had letter out of the blue (the only letter I may add and no emails), a final demand for £345 or we call the bailiffs in 7 days lol. Bulk hosting and domains not even registered with them anymore lol Anybody out there that... (read more)
Iceman1011's Comment
Written on: 31/12/2012
Hi I am having the exact same problem, they have been chasing me for money, but I . What actions are you taking? Are you just ignoring their demands?
I have been replying to their emails and letters for the past month defending myself, but they keep saying it was in the terms and conditions of auto-renewal. The fact I moved all my domains and hosting away from streamline a month before it was up for renewal baffles me, just because I didnt tell them I was cancelling it.
If you have a tshirt, and you want a new one, you dont tell your old tshirt I dont want you any more and Im going to buy a new one. The fact I moved away a month in advance should of been enough.
Stay clear of streamline.net!! I was with them for over 7 years.
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★☆☆☆☆
“HAD 20+ DOMAINS, TRYING TO TRANSFER AWAY - NIGHTMARE!!!”
Written on: 19/12/2012
FINALLY IN LAST STAGES OF TRANSFERRING AWAY MY DOMAINS AND HAVING A NIGHTMARE ... RENEWING DOMAINS WITHOUT TELLING ETC, CHARGING MY CARD. I HAVE WRITTEN TO THEM INFORMING THEM TO DELETE MY CARD DETAILS BUT THEY HAVEN'T. THE FILIPINO SERVCIE CENTRE IS WORSE THAN USELESS. THEY LIE AND GO BACK ON WHAT THEY SAY, EVEN IF THEY CAN BE BOTHERED TO ANSWER THE PHONE. (read more)
★☆☆☆☆
“Terrible - Avoid like the plague ”
Written on: 03/12/2012
- Terrible customer service (rude as well) - Slow to respond to tickets - No warning of auto-renew payments - Poor functionality Avoid like the plague Never had any issues with other providers I've used. Google them and see that everyone agrees - they are terrible. (read more)
★☆☆☆☆
“Support don't really try or care”
Written on: 02/12/2012
The support staff don't read the support tickets and don't really have any answers for help. Have spent days trying to sort a problem out and in the end, gave up and phoned the sales team. (read more)
★☆☆☆☆
“Awful. 5+ years of bad service...”
Written on: 23/11/2012
During the 5 or so years I've been a customer of Streamline I've witnessed their prices increase exponentially and their level of service diminish greatly. They are genuinely rude and unhelpful, sarcastic and extremely slow at responding to issues. They admitted (after being pushed) that they were responsible for not renewing a domain I owned (although my control panel said it had been renewed) which led in the domain being used within 48 hours by a sales company - who must also be owned... (read more)
Terrible's Comment
Written on: 25/11/2012
I have just cancelled my last domain with the worst hosting company I have ever dealt with that is 8 Domains that has been cancelled I have been with them years. The company I am with which is so much cheaper and reliable you don't give them card details you can pay by Pay Pal so they cannot not help themselves to your money they remind you that payment is due within 30 Days and you pay them as I do though Pay Pal
Good bye Streamline or should I say Fasthosts
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★☆☆☆☆
“Awful rude company”
Written on: 14/11/2012
Avoid this company at all costs. Customer support is based in the Philippines and are very rude, just read off a script! Take ages to answer the phone. I could not log in to my emails as quite often there was a server error. Automatic renewal is very costly and not well advertised. (read more)
★☆☆☆☆
“Streamline a little too thin...”
Written on: 12/11/2012
I design and develop websites so I'm fairly capable and when something is right or is not right I would know what and usually why. Positive: they offer relatively cheap hosting in scaled packages. One of the key benefits is the "unlimited" bandwidth and by unlimited I mean ridiculously high, the hosts don't even have a usage monitor in their custom domain control panel. Negatives: Sadly thats about all thats great. Their servers PHP thread handler drops, or fails to pick up, page loads... (read more)
★☆☆☆☆
“Renewal Scam”
Written on: 01/11/2012 by nasz (1 review written)
No Refund Policy No warning of renewal prior to taking money No cooling off period Not willing to discuss (read more)
★☆☆☆☆
“Worst Service Provider in the WHOLE WORLD... AVOID !!”
Written on: 30/10/2012
Do not be fooled by the cheap price, you will end up paying more in the end. These pirates will take up all your time and try to take all your cash. I received an email a few days ago informing me the renewal was due. Today I signed into the site to pay and noticed that I had been charged £24.00 debt administration fee. I raised a support ticket since I did not feel this was fair and the reply given to me was a TOTAL LIE. They informed me that they had sent me several reminder emails, this... (read more)
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Showing 21 - 30 of 963 Reviews
★☆☆☆☆
“Streamline.net Scam”
Written on: 18/10/2012
Streamline.net have to be one of the worst hosting providers in the world. Unhappy that my hosting was up for 60% of the 2 year contract, I logged over 30 support tickets before trying to leave... My cancellation request took them 11 days to answer and it just so happened that this meant their auto renewal policy kicked in and charged my account £130! I am currently fighting to get this amount back but it's not looking good. (read more)
★☆☆☆☆
“Total scam artists.”
Written on: 17/10/2012
Never even heard of these people until they sent me a demand for £150 with a 7 day deadline or they will call in the debt collectors and affect my credit rating. They didnt even make it clear what sort of business they were in. Apparently my ex-wife had signed up to them 4 years ago and they had decided to collect their next years takings in advance from ME. According to Streamline, they had been sending previous demands to an email address that I have never even heard of. Their T&Cs are... (read more)
★☆☆☆☆
“Unreliable service and unhelpful stagg”
Written on: 15/10/2012
I signed up for Streamline.net as I wanted a UK based host for search engine reasons. I have found that their service frequently goes down - particularly emails - a few times a week I recieve notifications on my computer that their server is down. I have reported these issues to their support department on numerous occassions, however they refuse to help and on one occassion they actually swore at me (I was not being aggressive or rude at the time). I have also found, since using other... (read more)
★☆☆☆☆
“They are thief (look on google I you don't believe me)”
Written on: 12/10/2012 by Mikkael (1 review written)
They have forced me to renew my 2 years contract and they have double their price by the same occasion. It's a big scam, if you look around you will find millions of customers complaining about their renewal techniques. I just paid £227 to be able to cancel my contract with them. I actually haven't paid them, they took the money themselves. Then I receive one of their "tickets" which is the only way you have to communicate with them telling me that the payment has been taken and that my... (read more)
Saysaywatson's Response to Mikkael's Review
Written on: 15/10/2012
I have had the same experience with them - I offered to appease them by paying for 1 year in advance rather than 2, and they refused. I have used many hosting providers and Streamline are easily the worst I have encountered.
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★☆☆☆☆
“worst service ever and huge problem when canceling”
Written on: 10/10/2012 by mezonm (1 review written)
I have been with them for over 2 years and I have never used their services. Now I am trying to cancel my account but they won't let me unless I pay for their most expensive package. They said they can't downgrade/cancel my account unless I pay what they want me to. It seems I will have to pay £200 again but I have to immediately cut any ties with them. They tell you to just pay and your deactivated account will be cancelled automatically. Do not trust them. I wish there was 0... (read more)
Nasz's Response to mezonm's Review
Written on: 01/11/2012
I have the same issue
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Mezonm's reply to Nasz's Comment
Written on: 01/11/2012
Keep pushing on them.
They have reduced my outstanding balance by 50%
and admin fee stayed on 100%
I have payed it off and closed my account immediately...
If it helps you can you mark it as helpful review so it can help other people.
Cheers
Reply to this comment
★☆☆☆☆
“I wish I could give 0 stars AWFUL!!”
Written on: 08/10/2012 by bootsyb
I came across Streamline.net when I was starting a business, I never actually used their hosting service but for some reason got signed up to it as well as their 'never be able to opt out we have your credit card details forever' service!! Then 2 years later I received a 7 day letter in the post informing I had an outstanding balance of over £200 and unless I paid it then they would be sending the debt collectors round. I just wish I had seen these reviews earlier. These guys belong in jail. (read more)
★☆☆☆☆
“Worst Service Ever!”
Written on: 02/10/2012 by Jimbob130777
I used streamline for one of my customers running a CubeCart shopping system. It was extremely slow, it kept going down. I must have been on to support every week to complain about something. Because of this my customer stopped using my service as a web designer. I ended up having to give them 12-months free hosting with another company as compensation. It has cost me dearly! On top of this I've been stung by their auto renewal service. I cancelled the service on day of renewal at 7.53am.... (read more)
★☆☆☆☆
“Avoid Stremline at all costs! ”
Written on: 15/09/2012
I am thankfully cancelling the last of my sites hosted by the awful Streamline. They give a different reason on each occasion of why it's almost impossible to leave them. This time they have said that if I wish for them not to renew my hosting next year ( when the hosting I have already paid for in advance is up) they will cancel my account now even though I still have a paid up year to go. Although their terms and conditions say that you must cancel "no less than 7 days" from the end of... (read more)
Terrible's Comment
Written on: 26/09/2012
Total agreement-- I have cancelled several sites with streamline closed another one today and by December 2012 the last one with them will also be cancelled . they ask for feedback I told them to Google streamline complaint and read them
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★☆☆☆☆
“Borderline Illegal”
Written on: 14/09/2012 by joshgeake (1 review written)
They automatically charged me £65 for a renewal I did not want. They did not notify me. I asked for a refund, they took 4 days to respond. They refused. Their support eventually said they would refund me in 2014 after the renewal date as I had 'registered my request'. This is ridiculous. I requested a refund within 4 days of the funds being taken from my account, the damage is minimal and I'm even happy to pay pro-rata for those 4 days. I DID NOT WANT THEIR SLOW AND EXPENSIVE SERVERS AND... (read more)
★☆☆☆☆
“Wish I had seen these reviews”
Written on: 12/09/2012
I guess you only read reviews once your experience is so bad you feel compelled to write a review, Please Choose an English or Just Native Web hosting Country , Their office is in Philippines and its like talking to a Language Book and they sound about 15 so you can't get angry. They want to charge me 2 X 25 GBP admin charges as my card failed and then told me to write a letter of complaint, I was on the phone complaining.... Its difficult to use and just avoid at all costs! (read more)
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Showing 31 - 40 of 963 Reviews
★☆☆☆☆
“Avoid, Avoid, Avoid”
Written on: 11/09/2012
I had websites hosted with Streamline for over 8 years, but their service has continually deteriorated and costs have increased over that time. They now have appalling customer service, they take an absolute age to reply to support tickets, and that's if they bother at all. Then there is the farcical auto renewal system ... all well and fine if you run a website and don't care what it costs. But for the financially astute among us, who watch costs and look for deals, this is a terrible... (read more)
★☆☆☆☆
“Poor communication and continued billing ”
Written on: 06/09/2012
My debit card with which the account had been set up expired last year. There was no attempt to contact us except via email, which was not accessible. Although Streamline's Terms and Conditions state that the service will be terminated if payment is not received, they continued to ratchet up the bills, and to add insult to injury, included 4 monthly 'admin charge' invoices of £24. The total invoiced to us was over £130. They made no reasonable attempt to make contact. Why could they not... (read more)
★☆☆☆☆
“Dreadful. AVOID !!!”
Written on: 04/09/2012
I've just been caught out by the auto-renewal of the domain too. Their response was to put debt collectors on to me. Avoid, avoid, avoid. (read more)
★☆☆☆☆
“very poor”
Written on: 03/09/2012 by suremedia (2 reviews written)
I used y=to use this company as i host several domains and i was attracted to the 10 domain hosting pack. I have since found much more affordable reliable hosting elsewhere. When i informed streamline that i wanted to leave them it was a real pain. I needed to request in writing close to renewal date. I therefore raised a ticket 1 week prior to renewal stating my intention. I recieved no reply for one full week, then they replied one day before, asking me to "confirm" my request. Because i... (read more)
★☆☆☆☆
“Avoid at all costs”
Written on: 28/08/2012
Abysmal service. Slow servers, often to the point of failing to serve pages. Incompetent staff. Trick you into signing up to auto-renew contract which they then automatically debit from your card without your knowledge or permission. If you reject the card payment, they threaten you and try to blackmail you with debt collectors. These thieving scum deserve to be bankrupted. (read more)
★☆☆☆☆
“Criminals - Avoid”
Written on: 25/07/2012
I'm another person stung by their auto renew - despite transferring the domain to another host over a year ago and forgetting about the service. Refuse to cancel my account while an invoice is outstanding despite me explicitly stating I don't want to the service. Just point to their T&C's. AVOID LIKE THE PLAGUE. Horrible company who is just out to scam you. Oh - and their hosting is rubbish as well, that's why I stopped using them over a year ago. (read more)
★☆☆☆☆
“No customer service”
Written on: 23/07/2012 by Kramer (1 review written)
I've been a customer with Streamline.net for years. Customer loyalty means nothing to them and once you've payed they want nothing more to do with you. Their website and ticket system is very frustrating and unhelpful if you have a problem, but I've always managed to sort things out without needing to contact them. I frequently found that website and email account passwords suddenly stop working and I had to contact support to reset them, a very slow process. I moved recently and forgot to... (read more)
★☆☆☆☆
“Waste Of Money”
Written on: 19/07/2012
Complete waste of time and money. Technical service was a joke, support tickets are answered with another question and above all, it's all about money grabbing. Use at your peril, certainly a case of buyer beware and don't get caught by the auto renewal trap. (read more)
★☆☆☆☆
“Auto-renewal catch”
Written on: 09/07/2012 by done_over_like_a_kipper
A years a long time for most people, so remembering to repay your annual hosting is something most people forget: so auto-renewal seems like a good idea. However, it goes completely against any good business relationship practices as no one likes to know after theyve paid for something unknowingly. In my case I only required a short term website (one year only) and my card details had been updated during this time. So the first I knew about them attempting to take money out my account was... (read more)
★☆☆☆☆
“con artists”
Written on: 05/07/2012
I had not updated my card details on Streamline.net because I wrongly assumed this would be an effective way to get them to close my account, which was what I wanted them to do. Did they do that? No, they renewed my subscription for another 2 years and then threatened me with debt collectors and to destroy my credit rating because I had not paid the advance fee. I explained to them that I wanted to close my account with immediate effect but they still made me pay the £74 rip off fee. I... (read more)
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Showing 41 - 50 of 963 Reviews
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Tikatab's Comment
Written on: 28/03/2013
The exact same thing has just happened to me. Threatning to arrest me unless I pay for services I do not want which came to a total of just under £100
Disgusting behaviour for any company