Written on: 30/03/2013
I have spent the better part of a saturday afternoon trying to log on to this website. It is so painfully slow and is not getting anywhere. The entire security process is extremely painful and even though I have entered the correct details it throws me out. After couple of calls and attempts, I managed to get in and it doesnt get any better. This website is so slow and primitive, it should be shut down. It is without a doubt my worst online experience in the last several years. (read more)
Written on: 18/03/2013
Find the site crowded and confusing; all I wanted to do was to arrange to view my savings account online. I think I will stick with the very helpful Scots ladies who provide the telephone service - although it was one of these angels who pointed me in the direction of the website! (read more)
Written on: 15/06/2011
I have had nothing but trouble with my online savings account. Access most of the time is impossible, even though I know the information I give is correct. Having to phone the call centre is a nightmare and then being asked to send in yet another lot of security information. I have threatened to close the account several times but this time I really mean it. (read more)
Written on: 06/01/2011 by dheyjim (1 review written)
They say that several banks are not good for quick loans because it tooks even a month of business works just to lend a money and that can be a weekness . In the other side security is what they build up rather than online companies where people can experience scamming because of necessities . In the first place you really need to know first the background of where you would apply for. (read more)
Written on: 14/12/2010
Greedy interest rate. Always goes up even when base rates are low. Will never use them again and I would advise you not to. My card payments balance was just over £6000 everytime I paid £150 it never went below the 6K. The interest at over 21% just killed my payments eventhough I hadn't spent any money.
STAY WELL CLEAR OF THESE GUYS (read more)
Written on: 10/11/2010
I have also just had big problems logging in to sainsburys bank despite doing this for a year without problems.
The system locked me out even when I know that the login details were correct. I then couldn't reset my account with the additional data so I called the help desk. They asked me some security questions, one I got wrong so I now have to send all my ID stuff in the post to prove who I am. WHAT A PAIN and how over the top. I would avoid and go to smile bank where the system is much... (read more)
Written on: 04/11/2010
A really really bad buggy website. Latest problem was explained away by telephone support as being due to the need to physically type http://www.sainsburysbank.co.uk into url window rather than clicking e.g. on an Outlook contacts link to http://www.sainsburysbank.co.uk !!! I also have had ridiculous problems with payment mandates. Avoid! (read more)
Written on: 02/10/2010 by hendenne (1 review written)
I would probably not even recommend this shower to an enemy.
I have (now closing) £100k in an internet account since Oct 2009. At that time on 3% interest. I phoned in April 2010 and was told the 3% will continue until Oct 2010. I phone today, 2 Oct and am told the rate went down to 0.45% on 31 March. No communicationm from Sainsburys on this. Absolutely disgraceful.
p.s. trawling the net If finmd that they have just introduced a 3% 1 year bond that I could have been interested in - again,... (read more)
Written on: 24/09/2010
It is virtually impossible to log on to the website. How is someone supposed to remember a user name plus five separate passwords? I have emptied my savings account and given up. I don't have the time to ring up a call centre every time I want to check my balance. (read more)
Written on: 15/09/2010
Have recently opened an account. Registered to get on-line access, but then when I tried to access the account to check the deposit had been credited, it said the security information was wrong. I called the help desk, who just said I had to re-send all the identification documentation and they would re-set the account. I'm not convinced their security is working properly so I will close the account once I can get at my money. (read more)
Written on: 25/08/2010 by CTMitchell (1 review written)
Just joined the bank,, so far the security to log on seems complicated also when logging on there is no link identified for you to access your account you have to go through the registration link, this is not good.
Not impressed with the other reviews will give it a month if no good will move. (read more)
Written on: 25/02/2010
I am very glad to read that other people are having trouble logging on to their accounts. Every time I try, it tells me my answers don't match their records. We chose this account because of the interest rate, but now I'm not sure what to do and don't even know whether my money is still there! There's no 24-hour helpline either which is very frustrating if you want help out of hours. (read more)
Written on: 11/01/2010 by dawnk5542 (1 review written)
I have found this product very secure and in the past quite difficult to use but more recently very efficient and understand the secxurity much more. It is quite easy to follow and very efficient although I would like to see the monies shown on the accounts a little quicker when transfering internally. (read more)
Written on: 04/01/2010
I found this service absolutely dreadful. Many times I have tried to log in, with no success. I have received letters telling me that there are problems at Head Office and that they will shortly be sorted. That was some time ago. I am still unable to access my account, so have decided to close it.
P.D. Walker (read more)
Written on: 11/12/2009 by Raymond McKay (1 review written)
I had difficulty getting anywhere with my complaint to 0500 40 50 60 about not being able to purchase on-line with my Sainsbury Bank Mastercard. All went well until I reached payment stage when I had to quote details of my 3D Secure cover. I think I had lost my record of username and password so I wanted to know how to access these details or change them. I followed the instructions given on phone but could not get to any web page allowing access. I reached the panel which seemed to permit... (read more)
Written on: 24/11/2009
Sainsbury`s have no concern for their 'customers' whtsoever. Automated 'push button this and push button that' with no chance to speak to a human. But why bother to employ people when they cost money when an automated system is cheap.
I will recommend to all not use Sainsbury`s (read more)
Written on: 23/11/2009
Still hanging on hoping that someone will answer my phone calls - 15 minutes so far - third occasion of trying on separate days - always give message re very high call volumes and at least 20 minute wait - is this deliberate? Maybe it's a money raising number a la children in need :-) As other users have said, website claimed my password/special information did not match their records so I cannot log on but also cannot see how I have got the information wrong. It has not happened to me on... (read more)
Written on: 21/11/2009
I started the process of opening an on-line savings account over a month a ago. Still not heard anything from them. Three weeks ago I received a letter (the third!) saying that 'unable to verify my identity electronically'. I telephoned and spoke to an operative and explained that I had already sent the documents requested. He checked and agreed that Sainsburys had indeed received the documents, that nothing further was needed and that my account would be available in a matter of days. Its... (read more)
Written on: 29/09/2009
Absolutely useless. I have been unable login into my Sainsburys credit card account for the past three weeks. It just does not recognise my login details, I have phoned Sainsburys bank about this and they just haven't got a clue when things will be sorted. They just keep saying we are trying to rectify the fault. Hello Sainsburys, this is the 21st century. This is the age of Technology. It is not suppose to take your Engineers forever to solve whatever the problem is with your online banking. (read more)
Written on: 08/06/2009 by dumbness (1 review written)
When I first opened a Sainsbury's Bank Internet Banking account the interest rate was excellent, however it is now not.
to log into the site is never straight forward or simple.
normally having to use my wifes details as the site normally refuses to recognise my own.
I have now closed my account. (read more)
Written on: 10/01/2009 by andrewprocter1972 (1 review written)
Will not even attempt to try to pay on line will either phone in or send cheque. Cannot log on to my account the site doesnt recognise my user name (read more)
Written on: 16/11/2008 by blackwaterman (32 reviews written)
It works for me. I've had to request new password details as I forgot mine, and they arrived by post a few days later. The interest rate seems quite stable, not wonderful but not awful either. They aren't a mortgage bank, which was important to me when some banks were close to failing! I can transfer monies between various accounts I've set up, so far without problem.
I just wanted an internet savings a/c an this seems fine. I haven't explored credit cards or anything else so can't comment... (read more)
Written on: 07/11/2008
Its seems just hopeless trying to open an on line credit card account, what is the matter with these people why don't they make it simple and straight forward for those that are a little older to understand. Don't blame people for going else where to Bank. (read more)
Written on: 22/09/2008
Had to wait over two months for a new Credit Card to be issued and sent to me, due allegedly, to "a shortage of plastic"! When it arrived, every ATM machine I used said that the card 'could not be recognised'. Utter rubbish - use them at your peril. (read more)
Written on: 01/09/2008 by roughley (1 review written)
You seem to exist in a world of your own. We recently had information that our credit card was being changed to Mastercard. We have not had the new cards, yet, on receiving the new statement, it was in the new card - I have had to set up the new card details without having a card. (read more)
Written on: 24/07/2008
What more can I say about Sainsburys Internet Banking other the above? On the whole I am quite satisied and if there is some problem the telephone it always quickly answered and the problem soon solved. (read more)
Written on: 05/07/2008 by 00950103385 (1 review written)
Sainsburys Internet Banking should make it more simple to get access more easily to my accounts. I am also a member of HSBC and get through to my accounts with no problem whatsover, taking but just a few seconds. (read more)
Written on: 27/04/2008
I am seriously thinking about abandoning Sainsbury's internet banking - at least I will if I can actually log in to the site. Sometimes it wont accept my username, which starts me wondering if I've forgotten it.( which I haven't.) They have got my money and I can't get at it! JC (read more)
Written on: 25/04/2008 by avrilmarie (1 review written)
I have two pet insurances, car insurance and two accounts with Sainsbury's but have now lost faith in them. (read more)
Written on: 14/04/2008 by Computer7 (1 review written)
Not a lot - We've waited over a month for an access code from Sainsbury's Bank Internet Banking. A slow process, hence unsatisfactory. (read more)
Written on: 26/03/2008 by 88mp88 (1 review written)
I found it absolutely impossible to manage an account online with Sainsbury internet saver.
They should be referred to the Trading Standards.
Every time you send an email, you wait 24 hours for a reply and then they ask you to 'phone.
Never mind you might be at work. Never mind it might not be convenient to 'phone (giving personal security details). Never mind you MIGHT NOT WANT to 'phone.
Sainsbury knows best - the Customer is King concept has not yet reached this bank and is never likely to. (read more)
Written on: 02/03/2008
Sainsbury's Bank Internet Banking www.sainsburysbank.co.uk need to get into the 21st century, there is plenty of competition out there which is much better & easier to work with. I have had difficulty getting into web site, takes too long that is if you are lucky, usually takes about three attempts, looking to close and transfer top a more friendly site. (read more)
Written on: 30/01/2008 by robinbank (1 review written)
When I tried to transfer funds, Sainsbury not only did not transfer my money, they did not even email me or 'phone.
For one transfer I attempted on 19.9.07., nothing happened, no call, no transfer. I 'phoned and was shunted around Sainsbury - everyone saying they knew nothing of my request.
The last straw - I was asked to phone the Banking Licence Help Desk on 5.10.07.(2+ weeks later) This was a Friday but the recorded message I received told me that the BLHD was only open Monday-Friday!... (read more)
Written on: 05/01/2008
I seriously think I might move my account. Having gone through yesterday with a temporary password and eventually being able to transfer money...today....my user name is not accepted!!!! how can I use this account? (read more)
Written on: 27/11/2007 by jacqueline3004 (1 review written)
After several lengthly telephone calls, and re-sending by registered post yet again, all my relevant details to re-activate, all at my cost, I still could not activate my account. It agitates me to try and go online to access my account and not be able to get a result. Not happy at all with these arrangements. What is the good of an attractive rate offered to me, the customer, when I have to pay for lengthy calls to customer services for help. (read more)
Written on: 12/11/2007 by mlksalsa (1 review written)
They should use an 0800 free phone number for customer services. I recently lost my credit card and wallet and had no money on me to phone their lost and stolen number, so I had to wait until I got back home, some 200 miles away before I could report it. When you phone the number, you get several options to press and even more advertising promoting their mortgages and loans! Of course, I really want this useless information when all I really want is to speak to a human being to report my... (read more)
Written on: 04/11/2007 by chrome (1 review written)
At this moment in time I am not happy with Sainsbury's bank, money was taken from my account and I am told it was an error (if it happened to me, it could happen to anyone) (read more)
Written on: 29/09/2007 by Val Brown (1 review written)
I have used Sainsbury's bank internet banking for years and have always found the staff very helpful whenever I have had a problem (which has not been often). I think their interest rates are good, especially for the internet account and would recommend them to anyone. (read more)
Written on: 14/09/2007 by gravel (1 review written)
Would not place my trust with Sainsbury's Bank Internet Banking again, they damage the Sainsbury name. (read more)
Written on: 26/08/2007 by blanco (1 review written)
Applied over the internet to open an account. A letter confirming the account had been opened arrived 2 days later but in the envelope was three other confirmation of new account letters addressed to three other new applicants showing their name, address, account number and sort-code. This has put me off investing my money with them if this is the level of service and security they offer. After reading the other reviews on this site it has put me off even more. (read more)
Written on: 22/08/2007 by teddos (1 review written)
I will not continue to use Sainsbury's Bank Internet Banking. (read more)
Written on: 02/08/2007 by dmills133 (10 reviews written)
Sainsbury's Bank Internet Banking is too much trouble to get the account authorised. (read more)
Written on: 12/07/2006 by gabriel (1 review written)
Sainsburys Bank sent me a standing order form and payment envelopes, but after 2 weeks I am still waiting for my internet account to be authorised, despite having had the £400 that I paid into my account credited. The people on the phone cut me off when I tried to find out what was happening. I am now considering taking my money and moving it to a different account. (read more)
As rated by real users
" By far the worse online banking interface EVER! " Read More
" Try to log in ! " Read More
" Brilliant " Read More
Written by suffolk
" Account balance and speed of update " Read More
" 5 year loan " Read More