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Written on: 03/05/2014 by jaO'Connor133 (1 review written)
I have been using this terrible website for a year now and would endorse EVERY negative comment anyone has ever made about it. It is slow, clumsy, cumbersome and incredibly frustrating! Every time you log on you have to enter your full details - it seems incapable of remembering your address or providing anything where you can save them. If you try to use their complaints procedure it can take ages to find the email form, and then when you finally fill in your details and complaint ( perfectly… Read Full Review
Written on: 30/03/2013
I have spent the better part of a saturday afternoon trying to log on to this website. It is so painfully slow and is not getting anywhere. The entire security process is extremely painful and even though I have entered the correct details it throws me out. After couple of calls and attempts, I managed to get in and it doesnt get any better. This website is so slow and primitive, it should be shut down. It is without a doubt my worst online experience in the last several years… Read Full Review
Written on: 18/03/2013
Find the site crowded and confusing; all I wanted to do was to arrange to view my savings account online. I think I will stick with the very helpful Scots ladies who provide the telephone service - although it was one of these angels who pointed me in the direction of the website!… Read Full Review
Written on: 15/06/2011
I have had nothing but trouble with my online savings account. Access most of the time is impossible, even though I know the information I give is correct. Having to phone the call centre is a nightmare and then being asked to send in yet another lot of security information. I have threatened to close the account several times but this time I really mean it… Read Full Review
Written on: 06/01/2011 by dheyjim (1 review written)
They say that several banks are not good for quick loans because it tooks even a month of business works just to lend a money and that can be a weekness . In the other side security is what they build up rather than online companies where people can experience scamming because of necessities . In the first place you really need to know first the background of where you would apply for… Read Full Review
Written on: 14/12/2010
Greedy interest rate. Always goes up even when base rates are low. Will never use them again and I would advise you not to. My card payments balance was just over £6000 everytime I paid £150 it never went below the 6K. The interest at over 21% just killed my payments eventhough I hadn't spent any money.
STAY WELL CLEAR OF THESE GUYS… Read Full Review
Written on: 10/11/2010
I have also just had big problems logging in to sainsburys bank despite doing this for a year without problems.
The system locked me out even when I know that the login details were correct. I then couldn't reset my account with the additional data so I called the help desk. They asked me some security questions, one I got wrong so I now have to send all my ID stuff in the post to prove who I am. WHAT A PAIN and how over the top. I would avoid and go to smile bank where the system is much more… Read Full Review
Written on: 04/11/2010
A really really bad buggy website. Latest problem was explained away by telephone support as being due to the need to physically type http://www.sainsburysbank.co.uk into url window rather than clicking e.g. on an Outlook contacts link to http://www.sainsburysbank.co.uk !!! I also have had ridiculous problems with payment mandates. Avoid!… Read Full Review
Written on: 02/10/2010 by hendenne (1 review written)
I would probably not even recommend this shower to an enemy.
I have (now closing) £100k in an internet account since Oct 2009. At that time on 3% interest. I phoned in April 2010 and was told the 3% will continue until Oct 2010. I phone today, 2 Oct and am told the rate went down to 0.45% on 31 March. No communicationm from Sainsburys on this. Absolutely disgraceful.
p.s. trawling the net If finmd that they have just introduced a 3% 1 year bond that I could have been interested in - again, no… Read Full Review
Written on: 24/09/2010
It is virtually impossible to log on to the website. How is someone supposed to remember a user name plus five separate passwords? I have emptied my savings account and given up. I don't have the time to ring up a call centre every time I want to check my balance… Read Full Review
Written on: 15/09/2010
Have recently opened an account. Registered to get on-line access, but then when I tried to access the account to check the deposit had been credited, it said the security information was wrong. I called the help desk, who just said I had to re-send all the identification documentation and they would re-set the account. I'm not convinced their security is working properly so I will close the account once I can get at my money… Read Full Review
Written on: 25/08/2010 by CTMitchell (1 review written)
Just joined the bank,, so far the security to log on seems complicated also when logging on there is no link identified for you to access your account you have to go through the registration link, this is not good.
Not impressed with the other reviews will give it a month if no good will move… Read Full Review
Written on: 25/02/2010
I am very glad to read that other people are having trouble logging on to their accounts. Every time I try, it tells me my answers don't match their records. We chose this account because of the interest rate, but now I'm not sure what to do and don't even know whether my money is still there! There's no 24-hour helpline either which is very frustrating if you want help out of hours… Read Full Review
Written on: 11/01/2010 by dawnk5542 (1 review written)
I have found this product very secure and in the past quite difficult to use but more recently very efficient and understand the secxurity much more. It is quite easy to follow and very efficient although I would like to see the monies shown on the accounts a little quicker when transfering internally… Read Full Review
Written on: 04/01/2010
I found this service absolutely dreadful. Many times I have tried to log in, with no success. I have received letters telling me that there are problems at Head Office and that they will shortly be sorted. That was some time ago. I am still unable to access my account, so have decided to close it.
P.D. Walker… Read Full Review
Written on: 11/12/2009 by Raymond McKay (1 review written)
I had difficulty getting anywhere with my complaint to 0500 40 50 60 about not being able to purchase on-line with my Sainsbury Bank Mastercard. All went well until I reached payment stage when I had to quote details of my 3D Secure cover. I think I had lost my record of username and password so I wanted to know how to access these details or change them. I followed the instructions given on phone but could not get to any web page allowing access. I reached the panel which seemed to permit this… Read Full Review
Written on: 24/11/2009
Sainsbury`s have no concern for their 'customers' whtsoever. Automated 'push button this and push button that' with no chance to speak to a human. But why bother to employ people when they cost money when an automated system is cheap.
I will recommend to all not use Sainsbury`s… Read Full Review
Written on: 23/11/2009
Still hanging on hoping that someone will answer my phone calls - 15 minutes so far - third occasion of trying on separate days - always give message re very high call volumes and at least 20 minute wait - is this deliberate? Maybe it's a money raising number a la children in need :-) As other users have said, website claimed my password/special information did not match their records so I cannot log on but also cannot see how I have got the information wrong. It has not happened to me on any… Read Full Review
Written on: 21/11/2009
I started the process of opening an on-line savings account over a month a ago. Still not heard anything from them. Three weeks ago I received a letter (the third!) saying that 'unable to verify my identity electronically'. I telephoned and spoke to an operative and explained that I had already sent the documents requested. He checked and agreed that Sainsburys had indeed received the documents, that nothing further was needed and that my account would be available in a matter of days. Its… Read Full Review
As rated by real users
" Help when I needed it so much " Read More
" Terrible service " Read More
" Internet Bank is awful " Read More
" Do First Direct want my business? " Read More
" You still need to go the branch! " Read More
Written by bobbyj