Sainsbury's Bank Internet Banking Reviews - www.sainsburysbank.co.uk

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Latest Reviews

★★★☆☆

“They say that several banks are not good for quick...”

Written on: 07/01/2011 by dheyjim (1 review written)

They say that several banks are not good for quick loans because it tooks even a month of business works just to lend a money and that can be a weekness . In the other side security is what they build up rather than online companies where people can experience scamming because of necessities . In the first place you really need to know first the background of where you would apply for… Read Full Review

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★☆☆☆☆

“Greedy interest rate. Always goes up even when base...”

Written on: 15/12/2010

Greedy interest rate. Always goes up even when base rates are low. Will never use them again and I would advise you not to. My card payments balance was just over £6000 everytime I paid £150 it never went below the 6K. The interest at over 21% just killed my payments eventhough I hadn't spent any money.
STAY WELL CLEAR OF THESE GUYS… Read Full Review

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★☆☆☆☆

“I have also just had big problems logging in to...”

Written on: 11/11/2010

I have also just had big problems logging in to sainsburys bank despite doing this for a year without problems.
The system locked me out even when I know that the login details were correct. I then couldn't reset my account with the additional data so I called the help desk. They asked me some security questions, one I got wrong so I now have to send all my ID stuff in the post to prove who I am. WHAT A PAIN and how over the top. I would avoid and go to smile bank where the system is much more… Read Full Review

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★☆☆☆☆

“A really really bad buggy website. Latest problem was...”

Written on: 05/11/2010

A really really bad buggy website. Latest problem was explained away by telephone support as being due to the need to physically type http://www.sainsburysbank.co.uk into url window rather than clicking e.g. on an Outlook contacts link to http://www.sainsburysbank.co.uk !!! I also have had ridiculous problems with payment mandates. Avoid!… Read Full Review

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★☆☆☆☆

“I would probably not even recommend this shower to an...”

Written on: 02/10/2010 by hendenne (1 review written)

I would probably not even recommend this shower to an enemy.
I have (now closing) £100k in an internet account since Oct 2009. At that time on 3% interest. I phoned in April 2010 and was told the 3% will continue until Oct 2010. I phone today, 2 Oct and am told the rate went down to 0.45% on 31 March. No communicationm from Sainsburys on this. Absolutely disgraceful.

p.s. trawling the net If finmd that they have just introduced a 3% 1 year bond that I could have been interested in - again, no… Read Full Review

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★★☆☆☆

“It is virtually impossible to log on to the website....”

Written on: 24/09/2010

It is virtually impossible to log on to the website. How is someone supposed to remember a user name plus five separate passwords? I have emptied my savings account and given up. I don't have the time to ring up a call centre every time I want to check my balance… Read Full Review

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★☆☆☆☆

“Have recently opened an account. Registered to get...”

Written on: 15/09/2010

Have recently opened an account. Registered to get on-line access, but then when I tried to access the account to check the deposit had been credited, it said the security information was wrong. I called the help desk, who just said I had to re-send all the identification documentation and they would re-set the account. I'm not convinced their security is working properly so I will close the account once I can get at my money… Read Full Review

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★☆☆☆☆

“Just joined the bank,, so far the security to log on...”

Written on: 26/08/2010 by CTMitchell (1 review written)

Just joined the bank,, so far the security to log on seems complicated also when logging on there is no link identified for you to access your account you have to go through the registration link, this is not good.

Not impressed with the other reviews will give it a month if no good will move… Read Full Review

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★☆☆☆☆

“I am very glad to read that other people are having...”

Written on: 25/02/2010

I am very glad to read that other people are having trouble logging on to their accounts. Every time I try, it tells me my answers don't match their records. We chose this account because of the interest rate, but now I'm not sure what to do and don't even know whether my money is still there! There's no 24-hour helpline either which is very frustrating if you want help out of hours… Read Full Review

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★★★★☆

“I have found this product very secure and in the past...”

Written on: 11/01/2010 by dawnk5542 (1 review written)

I have found this product very secure and in the past quite difficult to use but more recently very efficient and understand the secxurity much more. It is quite easy to follow and very efficient although I would like to see the monies shown on the accounts a little quicker when transfering internally… Read Full Review

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★☆☆☆☆

“I found this service absolutely dreadful. Many times...”

Written on: 04/01/2010

I found this service absolutely dreadful. Many times I have tried to log in, with no success. I have received letters telling me that there are problems at Head Office and that they will shortly be sorted. That was some time ago. I am still unable to access my account, so have decided to close it.

P.D. Walker… Read Full Review

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★★☆☆☆

“I had difficulty getting anywhere with my complaint to...”

Written on: 11/12/2009 by Raymond McKay (1 review written)

I had difficulty getting anywhere with my complaint to 0500 40 50 60 about not being able to purchase on-line with my Sainsbury Bank Mastercard. All went well until I reached payment stage when I had to quote details of my 3D Secure cover. I think I had lost my record of username and password so I wanted to know how to access these details or change them. I followed the instructions given on phone but could not get to any web page allowing access. I reached the panel which seemed to permit this… Read Full Review

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★☆☆☆☆

“Sainsbury`s have no concern for their 'customers'...”

Written on: 24/11/2009

Sainsbury`s have no concern for their 'customers' whtsoever. Automated 'push button this and push button that' with no chance to speak to a human. But why bother to employ people when they cost money when an automated system is cheap.

I will recommend to all not use Sainsbury`s… Read Full Review

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★☆☆☆☆

“Still hanging on hoping that someone will answer my...”

Written on: 24/11/2009

Still hanging on hoping that someone will answer my phone calls - 15 minutes so far - third occasion of trying on separate days - always give message re very high call volumes and at least 20 minute wait - is this deliberate? Maybe it's a money raising number a la children in need :-) As other users have said, website claimed my password/special information did not match their records so I cannot log on but also cannot see how I have got the information wrong. It has not happened to me on any… Read Full Review

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★☆☆☆☆

“I started the process of opening an on-line savings...”

Written on: 21/11/2009

I started the process of opening an on-line savings account over a month a ago. Still not heard anything from them. Three weeks ago I received a letter (the third!) saying that 'unable to verify my identity electronically'. I telephoned and spoke to an operative and explained that I had already sent the documents requested. He checked and agreed that Sainsburys had indeed received the documents, that nothing further was needed and that my account would be available in a matter of days. Its… Read Full Review

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★★☆☆☆

“JUST PURE GREED STOPPING THE PREPAID ENVELOPES!”

Written on: 26/10/2009

JUST PURE GREED STOPPING THE PREPAID ENVELOPES!… Read Full Review

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★☆☆☆☆

“Absolutely useless. I have been unable login into my...”

Written on: 29/09/2009

Absolutely useless. I have been unable login into my Sainsburys credit card account for the past three weeks. It just does not recognise my login details, I have phoned Sainsburys bank about this and they just haven't got a clue when things will be sorted. They just keep saying we are trying to rectify the fault. Hello Sainsburys, this is the 21st century. This is the age of Technology. It is not suppose to take your Engineers forever to solve whatever the problem is with your online banking… Read Full Review

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★☆☆☆☆

“When I first opened a Sainsbury's Bank Internet...”

Written on: 09/06/2009 by dumbness (1 review written)

When I first opened a Sainsbury's Bank Internet Banking account the interest rate was excellent, however it is now not.
to log into the site is never straight forward or simple.
normally having to use my wifes details as the site normally refuses to recognise my own.
I have now closed my account… Read Full Review

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☆☆☆☆☆

“Will not even attempt to try to pay on line will...”

Written on: 11/01/2009 by andrewprocter1972 (1 review written)

Will not even attempt to try to pay on line will either phone in or send cheque. Cannot log on to my account the site doesnt recognise my user name… Read Full Review

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★★★★☆

“It works for me. I've had to request new password...”

Written on: 17/11/2008 by blackwaterman (34 reviews written)

It works for me. I've had to request new password details as I forgot mine, and they arrived by post a few days later. The interest rate seems quite stable, not wonderful but not awful either. They aren't a mortgage bank, which was important to me when some banks were close to failing! I can transfer monies between various accounts I've set up, so far without problem.
I just wanted an internet savings a/c an this seems fine. I haven't explored credit cards or anything else so can't comment… Read Full Review

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