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| Ease of use | 4.2/10   |
|---|---|
| Customer Service | 4.2/10 |
| Overall rating | 3.2/10 |
Full review by
shannyli
on 15th Sep 2008
User Rating : 2
Respect :
0
Good Points: Able to withdraw money easily, friendly customer service
Bad Points: Unable to purchase anything online, unable to do make use of the online banking except for paying tuition fees, insufficient cash card, takes time to receive cards and also to start internet banking.
General comments: I just had this account for a month and I am already feeling quite concerned. Having been given a solo card only, I am unable to purchase anything online because virtually all websites require a debit/credit card. I guess I was to blame since I thought the solo card could be considered as a debit card, but only maestro cards are allowed to be used for online purchasing. Now a days, it is quite common to purchase products online. Moreover, the deals given online helps me out with my financial status. It is hard enough being an international student without having to deal with a card that only allows me to withdraw cash. I am also unable to apply for savings account in Natwest. It seems tough to save money here. I do understand though that we cannot apply for credit cards until a year later, for credit history, but what am I suppose to do with just a cash card? Moreover, the interest rate of the savings account is not that high either, for the few accounts that I am entitled to apply for.No cheques are provided as well. I accept the customer service's reason though, but it makes life a little tougher as well. What made me angry the most was that they 'forgot' to request for our first reserve card. We waited for 3 weeks for that card. And if we did not go to the bank to check, we most likely will not get it until months later. I feel quite frustrated having an account with Natwest at the moment. And will be switching to another bank.
shannyli's review and ratings | 313 words
Review by
Guest.
on 5th Sep 2008
User Rating : 8
Respect :
0
I opened this account 18 months ago after nearly lots of problems with a previous bank.
This account does offer a Solo debit card, but obviously no overdraft or credit facilities (but trust me, when you're having credit problems, the last thing you want is more credit!).
I am delighted to say that, a year and a half down the line, Natwest have just contacted me to upgrade my account to a full current account. Haven't checked it recently, but I am 100% certain that there is still adverse infor ...
Guest.'s full review | 259 words
Review by
Dsmithson
on 11th Jul 2008
User Rating : 0
Respect :
0
As a new customer to Natwest and banking in general I had been recommened to try the Step account at Natwest. After applying online only to be told I have to go into the branch as the site was faulty, the customer service representitive on the enquiry desk seemed like he couldn't be bothered opening the account. He merely photocopied the ID I had brought in and told me to send it to an address he worte down for me with a note explaining the services I required!
After recieving nothing back in ...
Dsmithson's full review | 419 words
Review by
Menecairiel
on 6th May 2007
User Rating : 3
Respect :
0
As a foreign student, I was offered an account with Natwest through my university. When I joined, I was told I was not eligible for a student account, but could get a STEP account for now, and upgrade after a year. Since I needed an account, I accepted.
I should have gone somewhere else.
Natwest has a lot of branches, which is good. However, with a Solo debit card, no overdraft and charges whenever they can find something to charge you with, they leave a bad taste in your mouth. I went i ...
Menecairiel's full review | 164 words
Review by
alvinlwh
on 21st May 2006
User Rating : 3
Respect :
-1
When I was a student, I tried to open a bank account. I was recommended to Natwest by a friend. This is the first bank account that I had.
When I went into Natwest and told them I wanted to open a Student Account, I was told that I was not eligible and was offered a Step account instead. I accepted it, as at that time, all I wanted was a place to put my cash, and I thought all accounts were the same.
How wrong I was! This account does not come with a cheque book or a "proper" card. Yes a S ...
alvinlwh's full review | 327 words | 4 comments added.
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