Picture courtesy of Ross G.
| Ease of use | 3/10   |
|---|---|
| Customer Service | 2.3/10 |
| Overall rating | 2.5/10 |
Full review by
aneesh jasra
on 14th Oct 2008
User Rating : 0
Respect :
0
Good Points: I wish there were some!
General comments: From the moment I called the 24hour emergency line... disappointment!
I had a water leak from the boiler so called them up, they sent a plumber not a corgi registered engineer. I was told Corgi registered engineer will come next day... left water leak as it was. This was 24 hour EMERGENCY service.
Corgi Reg. Engineer attends next day he looks at the boiler and says he cant repair it and leaves, did not stop water leak. I called up Additions plus and they informed me that engineer who attends alone is not insured to climb into lofts to turn water off as he was not insured to climb ladder on his own! Why send them then!
They then told be they are awaiting engineer's report and I will have to wait. They will call me back.
5 days later... no calls... called them back and still awaiting report.
Day 7 they tell me that their engineer says boiler broken down as it was not serviced regularly... I told them it is incorrect as I have all my receipts for regular yearly services for last 6 years.
They said they will call back.
Day 7 they tell me it is not cost effective to repair the boiler and needed serial number to find out age of boiler.
Day 10 they tell me that boiler is over 15 years old and not covered in the policy.
Water was still leaking and will have to replace laminate flooring as well now.
In the end got it all repaired myself.
aneesh jasra's review and ratings | 255 words
Review by
Guest.
on 7th Oct 2008
User Rating : 1
Respect :
0
Their service is really poor for me, at one point I was put on hold for 45 mins, on their 0845 number.
I was also promised that they would come to fix my boiler within 24 hours but no one turned up. And then it was mission impossible to get through to them again on the premium rate number.
Guest.'s full review | 127 words
Review by
ste84
on 7th Apr 2006
User Rating : 0
Respect :
0
Every benefit of the Barclays Additions bank account was awful! I don't want to write a will thank you!
I was told I would save with this account. I just wasted my money, and the service I received when I wanted to downgrade was awful. I even got called a boy, which is another story! I closed my account and moved to NatWest!!
ste84's full review | 65 words
Review by
mcooper
on 28th Jul 2004
User Rating : 9
Respect :
0
The Barclays Additions Bank Account offers in total 15 features and at a cost of only £9.50 per month..bargain.
mcooper's full review | 51 words
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