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| Ease of use | 4/10  |
|---|---|
| Customer Service | 1/10  |
| Overall rating | 3.5/10 |
Full review by
chrisharlow
on 3rd Feb 2008
User Rating : 2
Respect :
0
Good Points: Not a lot
General comments: What has happened to good old customer service i have never gone over drawn or the like but the consideration of customers is last on there agenda the philosophy seems to be we are the ones in charge like it or lump it
chrisharlow's review and ratings | 46 words
Review by
from2day4ward
on 28th Mar 2006
User Rating : 5
Respect :
0
I don't know why I have stayed with the Royal Bank of Scotland for so long.
I have been a customer for at least 5 years, but this seems to count for nothing whenever I seek help from them financially.
I phoned to make an appointment to visit the branch and discuss my account.
I was told I didn't need to bother, the women reviewed my account while I was on the phone and told me they couldn't assist with anything.
Very much "computer says no" experiences with them.
from2day4ward's full review | 98 words | 2 comments added.
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