Dollond & Aitchison www.danda.co.uk Reviews

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2.4 stars
Average rating for this product is: 2.4 out of 5

From 4 ratings and 11 reviews

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Average Ratings for Dollond & Aitchison www.danda.co.uk

  • Quality of service5 stars
  • Layout of shop5 stars
  • Value for Money2.5 stars
  • Reviewer Ratings2.6 stars
  • Overall Rating2.5 stars

11 Reviews For Dollond & Aitchison www.danda.co.uk

  • Guest 16th Oct 2009

    Reviewer rating: 1 stars


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    I recommend that you stay well clear of D&A in Rickmansworth.
    I had major problems with the attitude of the staff, the manager in particular, when I had problems. Don't believe the website which says something along the lines that they are passionate about customer service! What a joke!
    D&A customer service centre were not interest in helping me and just washed their hands of the matter. When I wrote to head office, they were also totally uninterested. This is all because the branch is run as a franchise, so D&A are not interested.
    You have been warned!

  • Guest 13th Oct 2009

    Reviewer rating: 1 stars


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    Worst service ever in Regent Street. The opticians are poorly trained and cannot provide full service.
    The manager is not very knowledgeable and does not follow up on things.
    They are mainly interested in selling you products without best value and quality for the customer

  • Guest 1st Oct 2009

    Reviewer rating: 3 stars


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    Services OK at dollond and aitchison but the branch I deal with doesn't have the particular machine needed for my eyesight and for only this reason only I have chosen to avail myself of another company in Altrincham.

  • Sandra62 26th Apr 2009

    Reviewer rating: 4 stars


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    Warm welcome at Dollond & Aitchison. Thorough eye test with time to discuss results.

  • Guest 18th Jan 2009

    Reviewer rating: 5 stars


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    customer service was phenomenal.the products may be slightly more expensive than other competitors but they outsell them in quality and choice. i had an incredibly thorough sight test and the optician was brilliant. the staff that helped me choose my glasses and did the fitting of them were equally as good!

  • Guest 21st Nov 2008

    Reviewer rating: 1.5 stars


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    The staff are friendly but, on the whole, not very skilled and staff turnover is high. The particular opthalmologist that I am seen by is excellent. If it were not for her, I would not continue to use D&A.
    As for the online offer of a free eye test and 500 Nectar points, I can't even access the web page!

  • Guest 5th Sep 2008

    Reviewer rating: 0 stars


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    I booked an eye test with The Strand 4th September 2008 (free - with extra reward points). I was told that after my contact lenses were issued, I would be given another appointment one week later and that I would not receive my prescription for another three months and that this was now 'the law in this country.' I complained to Nectar who would not intervene despite their promotion of D and A. I complained to D and A and they contacted me to explain that my prescription would be issued after t ...

  • frogface 29th Aug 2008

    Reviewer rating: 0 stars


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    The whole eye test felt very rushed, I didn't understand any of the procedures being carried out, nothing was explained to me and I came out questioning the quality of the test results. Didn't find it a pleasant experience whatsoever. The test took 15 minutes while a leaflet in the waiting room indicated that an eye test should take 30 minutes. Now I'm going to have to go elsewhere to have another eye-test. I wrote to their customer services department but have yet to receive any response.

  • mikehindsonevans 1st Jul 2008

    Reviewer rating: 3.5 stars


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    Overall a premier supplies, badly let-down (repeatedly) by sub-optimal administration systems in the back office. 2009 may be the final straw for me...

  • Guest 18th Apr 2008

    Reviewer rating: 5 stars


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    I cannot recommend D&A highly enough. As a student, breaking my glasses was horrific; I couldn't see the blackboard in lectures (a problem when you're being taught horrible quantum mechanics), and couldn't read the OHP they use for test questions.

    As I'd worn hard contact lenses before, D&A gave me some soft ones to take away with me to tide me over until my glasses came. They also set me up with 10 contact lenses per month, as they worked out that was all I needed as I only wanted them for s ...

  • jwalkden Rank: Staff Sergeant 27th May 2004

    Reviewer rating: 5 stars


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    Dollond & Aitchison - I used to go to another well-known optician but I changed because I was virtually forced into having the puffer test (air blown into eyes to check for glaucoma). Both myself and my husband found this test very uncomfortable. Dolland & Aitchison can offer this test - but they don't force you to have it or threaten to write to your doctor if you don't comply! They do ask you some questions about your lifestyle. I found a coupon in Tesco magazine for a free eye test and 20% of ...