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| Ease Of Navigation | 2.6/10   |
|---|---|
| Value for Money | 0.6/10 |
| Reviewer Rating | 0.4/10 |
| Overall Rating | 0.4/10 |
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Full review by
Guest.
on 16th Sep 2008
User Rating : 6
Respect :
0
Good Points: The site worked fine for me.
Bad Points: The flight numbers kept changing which was annoying.
General comments: Wow - I think I must be the only one who did not have a problem with CheapTickets! I paid for a multi-city Atlantic hop from Europe to America, through Canada, then back to Europe. It was 5 cities in all.
Site Navigation:
The site was relatively easy to use. I keyed in the cities and dates, and the site started compiling flights and prices. I ended up booking all the flights with Delta Airlines. No trouble when paying with my credit card.
Trip Updates:
The site emailed me automatically whenever there was a change to my itinerary. Mostly this was a regular changing of flight numbers. The actual flights - my selected dates and times - did not change, just the flight codes. This happened 4 or 5 times before I flew. I'm not sure if this was CheapTickets' fault. Delta might have been juggling the flight codes and CheapTickets was simply forwarding the new information to me.
It was kind of annoying anyway as I had to keep checking right up to the night before flying to make sure I had the most current itinerary. Other than that, no complaints.
Seat Assignment:
Some people mentioned horror stories about overbooked flights. I got worried, checked my seat assignment on CheapTickets and it all said confirmed. To double check I looked up my schedule on Delta.com and that all said confirmed as well. Then I called Delta customer service on the phone and triple checked with the operator, who confirmed it was all booked in.
The Trip:
Flights were completely trouble free. I walked into each airport with a printout of my itinerary from Delta.com, checked in, breezed through customs and security and onto the plane. Out of seven flights, only one plane (the final flight back to Europe) was delayed for an hour due to a security alert at JFK. It wasn't a huge deal as I was going home, so no onward plane at the other end.
Customer Service:
Never dealt with them. From the other people's comments on here, I'm extremely glad I didn't have to. For all my questions I skipped CheapTickets and contacted Delta directly (who were very helpful.)
Accommodation:
I organized all my accommodation separately. I used CheapTickets for the flights and nothing else.
Overall:
Would I use CheapTickets again? Honestly... probably not. I didn't have any hassle with them at all, but looking at other people's terrible experiences with CheapTickets I guess I was really lucky. Next time I go to North America I'd probably book with the airline carrier directly.
Hope this helps...
Guest.'s review and ratings | 444 words
Review by
s1234jean
on 19th Aug 2008
User Rating : 0
Respect :
0
I reserved my flight and cancelled my reservation due to some urgent issue. I called them to request a refund one and half month before my flight. The customer service representative said that I am able to get a refund. However, I did not receive any refund after one month. So, I called them again and they said the refund was credited to my account two weeks ago. I called the bank and the bank said that they have not received it. I called cheap ticket again, and they promise to refund some amoun ...
s1234jean's full review | 113 words
Review by
Guest.
on 13th Aug 2008
User Rating : 0
Respect :
0
You might save a hundred bucks but you pay for what you get in my opinion.
We were assigned last rear seats of MD 80. Our window was about 8 inches from Engine nacelle. Could see only cowling of Engine. Very, very noisy for me.
Guest.'s full review | 73 words
Review by
Guest.
on 21st Jul 2008
User Rating : 2
Respect :
0
My friends and I booked reservations with cheaptickets.com. When we got to Mexico our reservations were moved from the hotel we were staying at. We didn't hear from anyone that this was happening. We had to to complain for an hour or so to get another room. Turns out they were sending us to another hotel and from the look of it there was about 20 other people in our situation. We were sent to another hotel far away with a much older crowd, which sucked b/c we are in our 20's. We were told we wer ...
Guest.'s full review | 174 words
Review by
ambellina
on 1st Jul 2008
User Rating : 0
Respect :
0
I just got off the phone with a cheaptickets representative. I was on hold for 73 minutes. My return flight has changed twice since I booked it. Customer Service do not seem very helpful, I feel as though they just constantly tell me one thing, put me on hold, then come back with something entirely different.I have had much better experiences with Priceline and Orbitz. I will gladly choose my flight times blindly through Priceline.com than deal with CheapTickets.com's ever-changing itineraries a ...
ambellina's full review | 120 words
Review by
ang2505
on 20th Jun 2008
User Rating : 0
Respect :
+1
They have no customer service , really don't want to speak to you, as they never get back to you. And seem to do what they want with your flights, which is not suitable for a paying customer.
Would never use them again, and haven't even got off the ground yet, having read some of the other comments I am beginning to think that I might never get off on my holidays.
ang2505's full review | 144 words
Review by
Guest.
on 15th Apr 2008
User Rating : 0
Respect :
0
I needed to make a simple change to a reservation. I've made three calls so far and am no closer to getting it done. I was asked to return the paper ticket (who on earth uses paper tickets anymore besides this company?!?) and they now claim to have not received it. So now am I not able to get my return changed but have no ticket for my outbound. Don't bother using this site, unless you are sure you will NOT need to change your ticket. Very unpleasant, and ultimately very expensive experience ...
Guest.'s full review | 101 words
Review by
Tyrante
on 3rd Apr 2008
User Rating : 0
Respect :
0
Customer service is unhelpful, they offered no help in exceptional circumstances as far as I am concerned. I do not recommend cheap tickets.com, I personally payed for the tickets but then as far as I am concerned could not get the money back when I wanted a refund.
Tyrante's full review | 50 words
Review by
udhayanidhi
on 29th Mar 2008
User Rating : 0
Respect :
0
Cheaptickets are well know for their bad service. They issued me a confirmation ticket and when I reached airport on early morning, I was told by the airline that no reservation was made. When I called Cheaptickets, customer service, they gave a bad response. They told, that airline did not accept the request, but how the hell they could charge me from my card and also issue a confirmation ticket. As, the name implies, they have a cheap attitude.
udhayanidhi's full review | 79 words
Review by
anae
on 22nd Mar 2008
User Rating : 0
Respect :
0
My check card/Mastercard was declined online and given two reasons/number codes by Cheaptickets [bank not accepting charges, incorrect security code]. Called customer service checked with technical support and business office who confirmed that for security reasons, they flagged my check card. Rep tried the card as well and was declined for the third time. Was told to use another card. Card went through and reservations was paid for in full on the second card. However, Cheaptickets also cha ...
anae's full review | 150 words
Review by
Guest.
on 21st Mar 2008
User Rating : 0
Respect :
0
After 3 days and 8 hours on phone rehashing same problem,I was blown off by promising emails proving corrections had been made. They never came. finally straightened out problems through merciful airline customer service rep. I will never buy through them again.
Guest.'s full review | 58 words
Review by
Guest.
on 13th Feb 2008
User Rating : 0
Respect :
0
They were VERY difficult to work with! Plus they charged us $1600 when we did not even get a fight! They kept our money for 10 days!
Guest.'s full review | 25 words
Review by
yangli
on 15th Jan 2008
User Rating : 0
Respect :
0
I booked a flight from Mumbai, India to Shanghai, China through Singapore. I was able to book online and paid for that ticket. The status is "Confirmed" when I booked it. Then after 30 seconds, I wanted to make sure about the date and looked it up in "My Trips". I only saw the flight from Mumbai to Singapore, the next part is gone. The title of this trip is also changed (By Cheaptickets.com) to "Singapore 02/11/2008". So I called their customer service, and was told the flight from Singapore to ...
yangli's full review | 256 words
Review by
vgp
on 11th Jan 2008
User Rating : 3
Respect :
0
The ticket prices offered by cheap tickets.com and the airline (Emirates) were identical. I purchased the tickets through cheap tickets.com thinking that it would be easier than dealing with the airline directly. I was wrong. While abroad, I decided to change my flight schedule and extend a layover. Initially, I called the airline directly and they were able to make the changes I needed within five minutes. However, the transaction could not be completed because I had originally booked my ...
vgp's full review | 360 words
Review by
sarajk
on 4th Sep 2007
User Rating : 0
Respect :
0
Horrible customer service!!!!
sarajk's full review | 7 words
Review by
swtnsxyasian
on 11th Aug 2007
User Rating : 0
Respect :
0
I purchased my ticket to Madrid (airline was Air Comet Plus) way back in January. I had to hear from my sister, who was going on the trip also, that Air Comet will no longer have flights between JFK and MAD. Now why didn't I get an email about this change in my flight like my sister did? Perhaps this was a sign of more bad things to come.
So we scrambled to buy tickets in May, hoping that we would be able to find reasonably priced tickets for our trip in July. Luckily, we were able to f ...
swtnsxyasian's full review | 265 words
Review by
bindy
on 11th Jul 2007
User Rating : 0
Respect :
0
Never book tickets on the website CheapTickets.com. The name should have said it all but I just thought, how bad can a 1 hour flight be. It turns out that the flight was cancelled because Naples airport was closed for tarmac repairs. I was never notified of this change until I turned up to the airport to check in. The flight was never going to fly, so I bought a separate ticket to Rome and the additional train tickets required, we ended up spending three times the amount of the original tick ...
bindy's full review | 141 words
Review by
salkowe
on 25th May 2007
User Rating : 0
Respect :
0
2 hrs and 15 minutes on the phone with customer service to try and get seat assignments for flight after they changed seats without my knowledge or approval. Checked with airlines and seats on return flight had still not been assigned . Wouldn't recommend this company. Not cheap, not efficient, not of any benefit.
salkowe's full review | 55 words
Review by
whatever
on 7th Apr 2007
User Rating : 0
Respect :
+1
I booked a ticket on their website, and I printed out my page after my reservation was supposedly made. The page stated that my reservation was confirmed, and that my seats would be issued at the gate. 4 hours later, I got an email that says my flight has NOT been confirmed, my reservation has been cancelled, and my credit card would not be charged. Well - the charge is already pending on my card, so they've tied up $300 of my money for no reason, and it won't be released for 3 - 5 business days ...
whatever's full review | 133 words
Review by
jrkoenig1
on 6th Apr 2007
User Rating : 0
Respect :
+1
I made a reservation for two tickets (total cost: $1,739). CheapTickets charged my credit card for the tickets and $28 to 2nd Day Air the tickets to me (UPS). After 5 days I began to wonder. Day 6 I called and was told (after a few times of being transferred over 2 hours) my tickets were in the mail. Day 7 I receive an email stating there was an issue and I needed to contact them. I call and they say no go on the tickets. Now seats have sold out on a couple of airlines and the price of tic ...
jrkoenig1's full review | 178 words
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