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| Ease of use | 2.8/10   |
|---|---|
| Customer Service | 1.6/10 |
| Reviewer Rating | 1.9/10 |
| Overall Rating | 2.6/10 |
Full review by
dicky 37
on 5th Aug 2008
User Rating : 8
Respect :
0
Bad Points: I made a payment to lloyds collection centre in may but they cant find the payment, i contact them and they dont want to know because my account is being handled by their solicitors and they cant find the payment either ps ive got proof it was paid
General comments: I am disgusted that payments can be lost if i paid money to lloyds tsb it should be on my statement but its not so where is it
dicky 37's review and ratings | 76 words
Review by
chainz
on 29th Jan 2008
User Rating : 0
Respect :
0
Lloyds TSB started out ok, but as soon as there was a problem I could not find anyone who could help me. There customer service as a whole is a poor, the individual people are nice enough but the system as a whole is useless. It took me weeks to get my password for internet banking and I got charged £180 for being overdrawn by £30 for 2 weeks! Every time I phoned them with a problem I got passed from person to person or told to phone another number, the branches couldn't help me eith ...
chainz's full review | 122 words
Review by
JOANNA W
on 14th Jan 2008
User Rating : 0
Respect :
0
Virtually impossible to get through on the phone if you are out of the country. I need to speak to Commercial Street Branch with speed, no chance.....I was told by a polite staff member, I will ask someone in Commercial Street to phone you. HO HO HO. as Father Christmas would say. A no no.Im afraid, NOT A WORD. Numbers with an 8 in front (Freephone ) are unobtainable from abroad. So what do I do next? Change Banks I think.
JOANNA W's full review | 112 words
Review by
Guest.
on 5th Jan 2008
User Rating : 0
Respect :
0
Have been banking with Lloyds TSB for 14 years. Stay well clear of them. For years friends have been telling me that Lloyds TSB isn't a good bank to deal with, but I didn't listen, as I always had money going in regularly.
As a reviewer said, they offer you all the perks when you don't need it, and when you need it they're not interested. Have been banking with them for 14 years, and in the past 6 months where i've been going through some financial difficulties, they've behaved appalling ...
Guest.'s full review | 405 words
Review by
chandrabio
on 12th Jul 2007
User Rating : 5
Respect :
0
I been with Lloyds TSB, last month I went to branch to ask them, can I get any overdraft, they told me no, but they told me we could offer you Lloyds TSB credit card with £3500 credit limit and 15.9 APR, they asked me to sign in a firm. Later 10 days I was received a credit card just with £500 credit limit and the APR rate with 27.9 %, can you imagine?, again I went to bank and asked them why it happened they told that under certain circumstances they will do like that. I asked them ...
chandrabio's full review | 110 words
Review by
sazz1985
on 17th Jan 2007
User Rating : 1
Respect :
0
First of all, when I opened a Lloyds TSB Select Bank Account, my name was misspelled on my card. It took me 45 minutes, and I was passed round to 5 people for this to be resolved. I was aware there was a charge for this type of account, and I didn't mind paying it, as the benefits attracted me, but when I opened the account I was told the charge was £3.50, and then I was charged £7. When I rang up to ask why, they said the £3.50 was an offer for the first 3 months. It would hav ...
sazz1985's full review | 202 words
Review by
mjenas
on 2nd Dec 2006
User Rating : 1
Respect :
0
I was miffed when my Select Account started charging me £7 for using my account. Previously, there was no charge, but I upgraded to take advantage of the benefits the £7 a month gave you (Sentinel protection, AA membership). When I tried downgrading my account (didn't need the features any more) I was told that I would be given 3 month free use and then the charge would be cancelled.
Was the charge cancelled? No it wasn't. I rang the Lloyds TSB customer service number, which is a ...
mjenas's full review | 157 words
Review by
jenny84
on 15th Aug 2006
User Rating : 2
Respect :
0
I have been banking with TSB (now Lloyds TSB) for around 10 years plus, and I can't wait to leave!
Their interest rates are a joke! Their account charges are a joke, and as for customer service and care, that's the biggest joke of the lot! They will throw money at you when you don't need it, but as soon as you need help they run and hide! 10 years of being a loyal banker got me nowhere with them.
jenny84's full review | 264 words
Review by
gdeakin
on 26th Oct 2004
User Rating : 1
Respect :
0
I'm 32 and have been with Lloyds TSB for 29yrs, Got a Select Account a while ago and quite a few thousand goes in each month, This month I over spent, and used my overdraft. went over by £17, they charged me £20. I went in and they wouldn't up my limit from £200 to £250. Previously I have never been over my overdraft limit. Inflexible, indifferent attitudes. Am moving all my stuff to Alliance & Leicester.
gdeakin's full review | 71 words
Review by
suepricejones
on 7th Jul 2004
User Rating : 0
Respect :
0
Made an appointment to speak to the manager over current financial status, in my local Lloyds TSB bank I was given a telephone, it took 20 minutes to speak to a human being, and I still did not manage to resolve anything, If you end up being passed to their collection services you are on your own! There is no communication between the dfferent services of the same bank, a sinple request took 3 weeks to be sorted. They also help themselves to money from your account and then charge you because th ...
suepricejones's full review | 121 words
Review by
roberthomp
on 25th May 2004
User Rating : 3
Respect :
0
Been with the Lloyds TSB for 14 years but now im going to switch, they charge too much for overdrafts, there not interested in anyone who is not in credit. The other day I got a really snotty phone call from there collections depot and the person on the other end of the phone got very personal and was very threatening about spoiling my future in trying to get a mortgage all for a couple of pence overdrawn and its cost me 55 pounds.
roberthomp's full review | 85 words
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