US Airways Reviews

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Latest Reviews

★☆☆☆☆

“NIGHTMARE”

Written on: 13/04/2015 by KP29 (1 review written)

Booked Hawaii trip more than 3 months in advance. AA & US Air merge & flights are cancelled. New flights have bad times & NO assigned seats when traveling with small children. Phone hold times exceed hours every time as we try to look for better options & confirm. Again flights are changed seats are all over plane & NO attempt to help us sit together for 8 hour flight with kids. Topped off by Return flight cancellation the day of flight, stuck in Hawaii, no flight for 2 days, no help with… Read Full Review

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★☆☆☆☆

“Terrible Experience”

Written on: 29/03/2015 by King160 (1 review written)

My experience with US Airways has been pretty awful. To begin, they have very strict restrictions on changing a flight. It will cost you $200 a ticket to change something about your flight (even just the time of the flight). Additionally, the customer service employees are rude on the phone and not very helpful. Another issue also is the wait time to get someone on the phone. It took me one hour once to reach a customer service rep. That is, if you can reach someone. They often get "too high a… Read Full Review

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★★★★☆

“Surprised after reading poor reviews!”

Written on: 24/02/2015 by teMurray216 (1 review written)

I had booked non refundable tickets several months ago and coming up to my departure date I looked at some reviews of US airways online. To say I was a bit worried would be an understatement! But I was wrong to be concerned. We had four flights in total with US airways. First left from Dublin Airport flying to Philadelphia. The flight was delayed by an hour, which worried me as I only had 1hour 45 mins to make a connecting flight. I need not have worried, our flight landed only 15 mins… Read Full Review

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★★★★☆

“Very safe flight”

Written on: 10/02/2015 by Cheryldupre (1 review written)

I have traveled twice from New Orleans to Jerusalem on US Airways and I felt so safe..Nice flight but the food wasn't great. I would recommend this airline and plan another trip this summer to Jerusalem..Thanks US airways… Read Full Review

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★☆☆☆☆

“Worst airline ”

Written on: 19/12/2014 by Crawford96 (1 review written)

Can't find worse than us airway custom service. Once you paid for the ticket, they don't care you any more. My flight is at 6pm. Then the service person announced the flight was delayed to 7pm. By the time I arrived at the gate at 5:55pm i was told the flight was gone. They know I checked in, they know they announced the delay, they know they announced changing gate. Because I paid, they don't care me any more. The final call was made after the closing the gate, there is no way you can get… Read Full Review

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★☆☆☆☆

“Aweful customers service! Rude in-flight crews”

Written on: 12/12/2014 by Burkeyd76 (1 review written)

Calling the president and CEO of US airways. Please fix your customer services people specially in-flight crew. I believed they need training for proper customer service. You'll keep losing customers if you don't make decisive and prompt solution to these problems. I used to love US airways until today December 12 flight 754 LAX bound for Philadelphia 8:35am flight. If you're curious enough to know the details you may reach me at sun_holdingsI put my personal email coz I want to help..... … Read Full Review

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★☆☆☆☆

“do not recommended”

Written on: 24/08/2014 by bxHouston1994 (1 review written)

Me and my husbandwhere traveling together.and this lousy airline put us in different seats.I have never travelled in an airlines which does not seat you together.I will never travel on this awful airline.would not recommended to anyone. … Read Full Review

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★☆☆☆☆

“Payed for ticket but never got one- charged my card”

Written on: 18/08/2014 by Kayla232 (1 review written)

I used their online booking, booked my expensive international flight and clicked the "pay now" button on the billing page. The confirmation page never loaded and I never got a confirmation number or ticket number emailed to me. I looked at my credit card statement online and they had charged my card anyway! Pretty much stole my money. I called them and waited 20 minutes for customer service to pick up the phone so I could get the payment cancelled. Even though they cancelled the payment, I… Read Full Review

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★☆☆☆☆

“Disappointing”

Written on: 14/08/2014 by Noemiarg (1 review written)

No good airline at all, no food in a flight of 5hrs, just complimentary soft drinks, water or coffee. No entertainment at all no tv or radio, no wi-fi available. We flew from Phoenix to NY and got stuck in the last seats with no window and no reclinable seats for 5 hours when I booked the flight 3months in advance and there were empty seats available. The check in was horrible too we almost lost the plane due to the bad signing and incredible long lines. We won't use this airline aver again… Read Full Review

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★☆☆☆☆

“No "low price guarantee"”

Written on: 06/08/2014 by JeriJohnson (1 review written)

US Airways has always been a headache to fly with late flights, cancelled flights, overbooked flights, overweight flights. Now a new one - a "low price guarantee" that is not that at all; totally false statement on their part. We booked relatively early as we usually do with them only to have the price drop by $212 in the next two months. Their "guarantee" policy is that they charge you a $200 rebooking fee and then issue the fare difference as a travel voucher. This is exactly the same as… Read Full Review

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★☆☆☆☆

“Horrible airline!! Never will fly with them again!”

Written on: 22/07/2014 by MichaelFitch471 (1 review written)

Horrible experiences!! Do no fly with them! Our first flight we had to wait thirty mins on the plane while they put fuel in it. Then Our flight was delayed so we missed our flight home. Then we had to pay $70 for a "Discounted" hotel. We came back in the morning to get on our new flight home. I am currently waiting for over 45 mins as maintaince looks at the plane!!! I have missed work and they explain they are sorry but nothing they can do to move The process along!!!! Very disappointing and… Read Full Review

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★☆☆☆☆

“Terrible Airline! ”

Written on: 13/07/2014 by noofyourbusiness (1 review written)

Complete lack of professionalism, have no problem slapping you with their problem and having them do it with a smile. Hire people that are competent and are willing and able to perform their daily duties. Complete lack of respect and have no intention of dealing with their problems with authority or be proactive about it. forced me and my mom to miss 2 days of work because of a canceled flight and only thing they did was give us a hotel, big whoop! and give us 5 dollars for each meal for… Read Full Review

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★☆☆☆☆

“Dog Poop, Fuel Spill, Septic Tanks, No Food, 14 hr Flight”

Written on: 11/07/2014 by SebastianSawyer (1 review written)

A dog pooping twice on a US Airways flight caused it to make an emergency landing A dog pooping twice on a US Airways flight caused it to ... A dog pooping twice on US Airways Flight 598 from Los Angeles to Philadelphia caused the plane to make an emergency landing in Kansas City. View on [link removed] NPR.com, Inside [link removed] Two of us were on this flight heading to New York for a film production. Scheduled to leave LAX at 6:25 AM... After the 2 hour delay from a fuel spill and… Read Full Review

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★☆☆☆☆

“Worst Airline Ever”

Written on: 09/07/2014 by yvGrace197 (1 review written)

Took a round trip flight to Philadelphia from Seattle. First let was 3 hours late. Return trip was 30 minutes late, but the pilot made it up in the air. However, on the non-stop flight back to Seattle, they lost one bag and opened a sealed jar of syrup in the other bag and put in back in the bag with a loose lid, eventually soaking all the clothes. It was on hold for over 45 minutes trying to find out why it took them over a day to deliver the bag to my house. Worst airline ever… Read Full Review

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★☆☆☆☆

“Worst Airline Ever!”

Written on: 01/07/2014 by D.Stockamp (1 review written)

My experience, and that of numerous other passengers that I spoke with, is that US Airways has an unacceptable rate of delays, missed connecting flights and cancellations that is caused primarily by their failure to schedule appropriately. We had no mechanical issues or weather delays, but our airplane left 25-30 minutes late from a small airport in Bangor Maine (i.e. not a lot of airport traffic either). I arrived at my connecting flight in Philadelphia, took a bus and then ran to the… Read Full Review

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★★☆☆☆

“Still waiting at the gate”

Written on: 28/06/2014 by 287Freeman (1 review written)

First they asked for 4 passengers to reschedule (overbooked), then announce flight delayed, new take of time supposedly now, we are still sitting here waiting for the flight crew to show up. Not very reassuring… Read Full Review

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★☆☆☆☆

“US Airways now stoops to lying”

Written on: 07/06/2014 by janes5661 (1 review written)

Boarding my flight today, I had to sit through the usual nonsense announcements that the flight is fully booked and overhead luggage storage is limited, so customers should come up to the podium to check their bags. In the past, I have ignored these pleas, and I have not had a problem. I never check my baggage if I can help it, because the best case is that you waste 30 to 45 minutes at your destination, waiting for your bags to come down the carrousel. Worst case, the airline loses your… Read Full Review

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★☆☆☆☆

“If I had a choice”

Written on: 07/06/2014 by lqCrowley44 (1 review written)

The only reason I fly with us airways is because thats the only flight out of my city I'm stationed in. This airline is pathetic. They made me go to the end of my zone instead of priority because I wasnt in uniform. Well some military cant wear their uniform in the airport or off base for that matter. I just thought this was a very pathetic the lady made me do this. Is this really what america does to appreciate their military? I can honestly say Im nervous to see where this country will be in… Read Full Review

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★☆☆☆☆

“Stuck in Charlotte for. 9 hours”

Written on: 18/05/2014 by AryanPhillips (1 review written)

my girlfriend and I had an hour long flight from Charlotte to Philly a few weeks back. we were told our crew was missing (not very reassuring - "crew delayed because they're on another delayed flight which hasn't arrived yet" is acceptable but "missing" is just bad form ). Then our plane - which was at our gate, just crew-less, was given away to another angry mob of delayed passengers headed to Germany. Then our replacement crew gets there two hours later only to inform us they need to defuel… Read Full Review

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★☆☆☆☆

“They suck”

Written on: 13/05/2014 by EnriqueTilley25 (1 review written)

Had two different flights cancel in 2 days then when we were in the air we had to make a stop off track for low fuel:( they were unwilling to compensate us in anyway saying it was an act of god ???? Then we find out that our connecting flight never stopped at the airport???? Worst experience ever fly Delta!!!!! Because they have no clue what they are doing!!!!… Read Full Review

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