US Airways Reviews

Watch this item
US Airways
1.4 stars
Average rating for this product is: 1.4 out of 5

From 11 ratings and 225 reviews

Thumb down 18% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Average Ratings for US Airways

  • Flight on time?2 stars
  • Customer service1.4 stars
  • Comfort on flight1.6 stars
  • Quality of food1 stars
  • Value for Money1.5 stars
  • Reviewer Ratings1.3 stars
  • Overall Rating1.4 stars

225 Reviews For US Airways

  • Guest 16th Nov 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review



    I have never had such bad customer relationship experience as I had with US Airways. If you change your flight they will charge you $150 but your confirmation says $100. I emailed scott.kirby@usairways.com President of US Airways but no response.

  • Guest 16th Nov 2009

    Reviewer rating: 3 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Flight from philidelphia usa to manchester uk was astonished when flight crew stated to move people all over the cabin so they could have two rows of seats at the rear of the cabin to sit there fat arses down your supposed to be working no wonder your airline is in such a dire state when you race around the cabin then sit or lie down for 5 hrs never seen this before on a european carrier

  • Guest 11th Nov 2009

    Reviewer rating: 4 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I must say I was worried about flying US Airways because of the horrible reviews I have read. I was very pleased with everything. First of all I knew I was flying coach on a smaller plan and did not have my expectations set too high. I signed up to get text alerts about my flight and was told the flight was approximately 30-45 min late becuase the pilot needed the appropriate rest time. I am ok with that. I dont want someone who has not slept enough flying the plane. It turned out they arrived a ...

  • Guest 2nd Nov 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Do not take it even if it is the last flight on earth. Hope they get bankrupt real soon. They have absolutely no idea what customer relation means..

  • Guest 1st Nov 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Terrible Service, predatory policies, customer service took 45 minutes then hung up on my intentionally whilst I was being polite. I would pay about 100 USD extra to avoid this airline in the future.

    AVOID AT ALL COSTS!

  • Guest 25th Oct 2009

    Reviewer rating: 5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I've been flying for a number of years as my home is not in the US but in Europe. I've used several airlines during my travels and never had any reservations about flying as most companies did a good job.
    I was moving from Hawaii to San Antonio, Tx and needed to find the cheapest tickets which turned out only US Airways had at the time. I have never flown with this company before so i researched them out a little bit. I read the reviews on this website and was shocked and literally scared to go ...

  • Guest 19th Oct 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Cannot believe this airline is still in business. I did my fair share of flying and I understand that things happen that are just out of anyones control. I actually never wrote a review about an airline although I experienced delays, poor customer service, lost baggage etc because sometimes, things just happened and it is no ones fault really. But U.S. Airways is a sorry excuse for an airline. Going to Miami (for a weekend trip- meaning only two days), I booked my flight for 6am landing by 12pm ...

  • Guest 12th Oct 2009

    Reviewer rating: 5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Read really bad reviews on US Airways. Was extremly suprised, check-in Very easy (flew with two other people and was checked in in 5 mins max), flight from Manchester - Philadelphia was comfortable, good films/programs/music on private tv screen, Excellent flight attendants, good food. Philadelphia - Las Vegas, no TV screen (at all) on Internal flights, but good food, friendly service, both flights on time. On return, Las Vegas - Philadelphia, we had the captain announcing the flight crew as ...

  • Guest 8th Oct 2009

    Reviewer rating: 4 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    The posted reviews made me apprehensive about flying this airline; however, I was pleasantly pleased. The flight was on-time, and there was no difficulty with the connecting flight. I appreciated the customer service. I was not pleased with the $20 fee for checked baggage, as the other airlines charge $15. I was under the impression that the fee would be reduced if the bag was checked in on-line, but this was not the case. Overall, it was a positive experience.

  • Guest 8th Oct 2009

    Reviewer rating: 5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    My husband is disable,and we couldn't have ask for nicer people.They helped get him on and off the airplane,made sure he had enough room for his legs and that he had his crutches.THANK YOU TO ALL.

  • Sally Cronin 6th Oct 2009

    Reviewer rating: 1 stars


    Sally Cronin's review has yet to be rated - Be the first!
    Report this review


    My plane was cancelled and we had to book with another airline to get back to Phoenix, which was over 4 hours later. In the process my husband and I did not have seats together and we had to take two flights as opposed to a nonstop flight which we had booked.
    I again took this same trip in September and this time they said the plane landed hard and would need to be repaired. After allowing the passengers with connecting flights to find another flight they then sent us down to get another flig ...

  • Guest 22nd Sep 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    My Christmas eve wit US Scareways

    Man what a sorry excuse for an airline! My wife, 4 months pregnant, and I were flying to Philly on Christmas eve and scheduled to arrive at 4 pm to have a nice family dinner with my wife's parents.
    It became a horror story. To start with, we got all the US Scareways trademarks: extremely old and dodgy plane, hungover and rude staff, nauseating food, refusal to give my pregnant wife extra water, and, best of all, an extremely unhealthy looking stewardess who fa ...

  • Guest 16th Sep 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    MDT to SAT June 2009: HORRIBLE Airline. Late takeoff, nearly missed my connection and then when I arrived in SAT my luggage was lost and THEY HAD NO IDEA WHERE IT WENT. Then by 10pm that night (I arrived at Noon) the luggage arrived, totally broken suitcase, ALL MY FAMILY GIFTS DESTROYED incl new presents for my baby niece and my presents for my frail and elderly mother. Called their Customer relations, filled out their forms for damages, then even had to speak to a rep on 2 occasions. Got ...

  • Guest 16th Sep 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    both flights cancelled. they lost my luggage. 18 hours wait time for a 5 hour flight. US Airways customer relations didn't care. no refund offered. terrible experience.

  • Guest 13th Sep 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    It was my first time flying so I was a little nervous but excited. My husband and his two sisters had flew many times before. Even they were very dissatisfied with US Airways. The seats are very uncomfortable and cramped. Their was no real food available just snack items that cost to much. The plane itself was very old and my sister in law keep saying things like, "I never heard a plane make that noise before." It felt like we were on a bus or something similar. On the flight home, there were pa ...

  • Guest 11th Sep 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Yet another bad story for US Airways. Flying into Philly for our connection, a US Airways jet is broken down at our gate. We sit on the tarmac and move closer to missing our connection (on US Airways, still). Making a long story short, we miss the connection by less than two minutes. No reschedule until the next morning. No bags either, though somehow they made it on to the connection flight they refused to reopen for passengers!! When confronted, US Airways dismissed and continues to dism ...

  • Guest 6th Sep 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Whatever you do, don't get on a US Airways flight without a strong and filled stomach. Case in point: the Aug. 22 Flt. 799 from Philadelphia to Seattle.

    The packed plane was delayed from taking off for two hours while passengers listened to a running series of petulant, scary, and increasingly pessimistic comments from the pilot about some sort of electronic problem that needed to be fixed and approved. Finally, to everyone's relief, the pilot announced that "they" had fixed "it."

    You'd think ...

  • Guest 2nd Sep 2009

    Reviewer rating: 2 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I have been flying for 20 years and this US Airways is the oldest plane I have ever ridden on, including the ones I rode 20 years ago. Everything was dirty and the flight attendants were rude. The bathroom was next to my on my connecting flight, and it smelled like a portopotty the whole time. Awful

  • Guest 30th Aug 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    It has been an absolute disaster flying with US Airways this August. In my nine day trip to USA, my flight was cancelled twice, going to USA and coming back to london. Once the flight got cancelled, all the US airways staff disappeared and made us wait two hours in heathrow (that was after us waiting 5 hours for the flight not taking off). I was most suprised when Heathrow staff said that US airways is know to disappear once flights are cancelled. I urge people not to take US airways for interna ...

  • Guest 22nd Aug 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Horrible..Horrible.....
    Flight was 4 hours delay and in Philadelphia US Airways staff took 20 mins to connect jetway to flight to make people our from flight. US Airways staff behaviour is very bad and they could save 20 mins by connecting jet way to flight while waiting flight in gate. Never travel in US airways.

Related categories

  1. Flights to Venice
  2. Flights to USA
  3. Flights to New York
  4. Flights to Canada
  5. Flights to Florida
  6. Flights to Barcelona
  7. Flights to Amsterdam
  8. Flights to Dublin
  9. Flights to Paris
  10. Flights to Rome
  11. Flights to Los Angeles
  12. Flights to India