US Airways Reviews
Latest Reviews
★☆☆☆☆
“Do not use this airline service”
Written on: 22/05/2013
The worst Customer service ever had a funeral to attend got delayed flights and lost luggage and there disrespectful (read more)
★☆☆☆☆
“Horrible Experience”
Written on: 05/05/2013 by DRenea (1 review written)
We arrived at airport (BWI) early. Arrived and gate just to be told there is a delay. So we endured the late takeoff just to pull away from the gate and hear the captain say he would be taking us back to gate as the plane is missing a part. They kept us on plane for over an hour, no additional communication just to book us with Delta. We had to wait hours before the already booked Delta flight and to add insult to injury they separated my husband and I. The problem with complaining and try... (read more)
★☆☆☆☆
“Board U,S sick cause they won't refund”
Written on: 17/04/2013
I paid for a flight $500.00 to have my Daughter fly from Alabama to Florida to Visit me for a short 4 day visit. On my daughters 3rd day she got very very sick, She was so sick I Had to take her to the emergency room. She was way to sick to fly that day so I rebooked her flight the following morning. I was charged $150.00 to change the flight plus another $240.00 to pay for a up charge. I was told by the booking agent I could write a letter with proof of my daughters emergency visit and a... (read more)
★★★★☆
“delay due to weather”
Written on: 17/04/2013 by Bostonuser411
We knew there would be a delay. was told at ticket counter, was given a paper.with discounted hotel info. for the city we would be stuck in. we called booked a reservation. for the night. we landed at O'Hare airport. getting off plane. we asked a question to customer service person. who handed us. paper work with our names on it. for hotel coupon & vouchers for food. If we did not ask questions. we would have never got those vouchers, that customer service person. never asked our name. the... (read more)
★☆☆☆☆
“Worst customer service oriented airline ”
Written on: 16/04/2013
"All you can do is show up and hope they can sit your family together." Exact words told to me as I tried to arrange seat assignments a week before our trip, on an airline that requires seat assigments. Oh, wait, I can pay $44 a seat extra if I want to guarantee us sitting together. Hate this airline, always have. They never fail to disappoint. Unfortunately, we did not have a choice to go through another airline. I can hardly wait until Southwest starts flying to Cabo. Love... (read more)
★★★★☆
“Good Value for Money - pleasantly suprised!”
Written on: 12/04/2013 by elorac1
We were really hesitant about flying with US Airways after reading so many negative reviews. We have flown with all the major airlines from the UK (Virgin, BA, American, United, Delta) but US Airways was superior to American, Delta, and United. We flew from LHR to MCO, via Philadelphia, the flights were on time and suprise, suprise the cabin crew were well turned out, professional, friendly and helpful. In Orlando, the ground staff went out of their way to relove an issue with friends in... (read more)
★☆☆☆☆
“US Airways Cheats Its Customers”
Written on: 10/04/2013 by KenAdrienne (1 review written)
US Airways Cheats Its Customers April 10, 2013 On a recent five and one half hour flight from Phoenix to Honolulu on February 22, 2013, US Airways sat my wife and I in Row 7, seat D & E. The plane was a Boeing 757. Row 7 is directly forward of the midplane lavatory. Therefore, our seats were unable to recline. This in itself is quite uncomfortable, but not really much to complain about; many air carriers restrict some seats from reclining in an effort to save space. My complaint begins... (read more)
★☆☆☆☆
“Poor customer service”
Written on: 04/04/2013 by UsAirSUCKS (1 review written)
I called to request a refund after a ticket I purchased dropped $70 less than 2 days after purchase. The customer service rep's response was she had just filled up her gas tank only to see it for 11 cents cheaper elsewhere. When I told her that was not the same thing she became very rude. I requested to speak to a supervisor and she said NO and hung up! (read more)
★☆☆☆☆
“Wait .. Wait... WAIT”
Written on: 02/04/2013 by lean5683
Going to destination: 3 hour delay, four hour lay over and last minute gate change. Going home: delay to next day, when checking in I had to "self check-in" as I was not first class. First time I ever had to do this. Under normal cirumstances I would not mind, but this was the straw that broke the camels back. Poorest customer service. Plan to fly with a different airline next time! (read more)
★★★★★
“Best stewardess"s ever”
Written on: 01/04/2013 by Bigceez69 (1 review written)
We left out of charlotte on flight 3286 going to st.louis at 10:50 on april 1st 2013. The two stewardess that were on the flight were absolutely amazing and very pleasent. They were polite and very courteous. Wish I would have gotten there names. The flight was excellent as well. (read more)
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Showing 1 - 10 of 416 Reviews
★★☆☆☆
“A bus with wings”
Written on: 31/03/2013
The most uncomfortable planes in the industry. No entertainment whatsoever. Food for purchase runs always runs out. The nastiest gate employees I've ever seen, always forcing people to gate check their carry-ons due to their plane's tiny overhead storage. ..nuff said (read more)
★☆☆☆☆
“cancellations and delays”
Written on: 29/03/2013 by garymclurg
i will never fly usair again- just had another terrible experience with usairways again-delays and cancellation cost me two days of my vacation- happens too often-although some employees are friendly and helpful most were rude and seemed just to be going through the motions. It is no wonder they are last in ratings- and my girlfriend had an experience yesterday that left her in tears and humiliated. she was told to leave her bag by the baggage check in by one of the employees-this to go... (read more)
★☆☆☆☆
“The rudenss staff member ever”
Written on: 27/03/2013 by lateagain
Our flight out to RSW via Charlotte from London was 4 hours late our return 14 days later the same.Upon arriving at Charlotte we noted the "new" time being Two and half hours late so had a meal and listerned to the "PianoMan" after about 1 hour we made our way down to gate , now Ten o'clock departure! So I went and asked if we were going to be given an explaination, their counter assistant eastern European origin told me firstly not to lose my temper!!!folowed up by Why have you only just... (read more)
★★★★☆
“Unfair critiques”
Written on: 21/03/2013
It is amazing how many people rant about USAirways (or any airline) delays for mechanical or weather reasons. How unfair to denigrate an airline for its maintenance of planes causing delays, and complaining about weather related delays is ludicrous. By the way, major airlines do not give hotel vouchers for missed flights except for reasons of mechanical malfunctions. I have flown on USAirways, as well as the major US airlines: they're certainly as good or even better than Delta's diffident... (read more)
★★☆☆☆
“Baggage ”
Written on: 12/03/2013
The flight was ok, standard. But we waited about 30 minutes for baggage. After paying 25 dollars a bag. What a rip and terrible service for what you pay for. We are sheep (read more)
★☆☆☆☆
“Worst experience more than twice”
Written on: 11/03/2013
I never rated anything worst in any way . As there will mistakes happening by any human. But more than twice is no more a mistake. I have continuous flight cancelations since two days was traveling from clt to white plains . There is no headsup of cancellation , just they would ask customers to wait by delaying for more than 2 hrs and they tell it is cancelled. The same thing I faced when traveling from LGA to CLT saying technical problems for 2 hrs and then filling up other flight which... (read more)
★☆☆☆☆
“US Air Does not care about its customers!”
Written on: 01/03/2013
Arrived at PHX at 6 am. we were boarded on time but after 3 postponements 1 1/2 hrs due to repairs, we deplaned. Were routed to another flight wh/ also needed repairs [ I have never been on a flight delayed for repairs let alone 2 w/in the space of 2 hours] and eventually left on our original flight 3 hrs behind schedule. Had a confirmed flight from Philly wh/ was cancelled and were automatically put on a flight the next day. Staff was unhelpful. Eventually got a seat for the night flight... (read more)
★☆☆☆☆
“Worst. Airline. Ever.”
Written on: 01/03/2013
My wife and I got a little lost on the way to the airport and missed our bag check-in time by 4 minutes (while trying to leave Burlington, VT). The two women that we dealt with at the check-in desk had zero empathy for our situation and seemed happily unhelpful. Our questions on resolving our situation was met with "Nope. Sorry, we can't help you. Nope. Sorry, we don't do that. Nope, that's not our policy." We were put on stand-by for consecutive over booked flights. Finally, we found... (read more)
★☆☆☆☆
“Worst Airline”
Written on: 20/02/2013
This is my second and final time flying with US Airways. Both trips Where I've used this airline have ended up with extended delays! If you want to get anywhere on-time, DO NOT go with US Airways. On our way to our honeymoon in Hawaii, we had a lay-over in Phoenix, AZ. He flight from Anchorage to Phoenix was delayed an hour due to a "paperwork" issue. I understand things happen, but the flight attendants did nothing to ease this stress and were flat out RUDE to guests asking questions about... (read more)
★☆☆☆☆
“Late flight late baggage did not get the seat I reserved”
Written on: 18/02/2013
Plane leaving KC MO was 40 mins late leaving ( had a 35 min turnaround in Charlotte) BUT was able to make it to the connecting flight in time. BUT they had already moved me to a later flight.. UGH.. they di find me a seat NOT the one I paid for. Checked baggage did NOT make that flight. They did bring it to the house @ 945 PM. PLane arrived @ 230, the plane the baggage was on arrived @ 430. Flight returning to KC MO als did NOT get the seats I reserved. US air is so cheap you dont even get a... (read more)
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Showing 11 - 20 of 416 Reviews
★☆☆☆☆
“worst airline service ever”
Written on: 17/02/2013 by bevelypothier
Staff was arguing with a female passenger just has we were boating my husband and I were in first class big deal service sucked we are both handicapped at this tome unfortunately I went to the rest room and I was trying to reach for the door and the staff slammed shut the door on me when I came put and a add led why she did that she said you left the door open I just got in the bathroom the two staff members were talking to each other for a while they should of been working.I had my seat... (read more)
★☆☆☆☆
“Sucks!!!!”
Written on: 17/02/2013 by Vadmalac
What a joke this airline is. Hours and hours of delays for all the destinations!!! They suck big time!!! Stay away from them fly Alaska!! (read more)
★☆☆☆☆
“Over 10 HOURS Delays! With no Compensation!”
Written on: 31/01/2013
Missed our contacting flight in Washington DC by mere Minutes, actually saw our planes sitting there with door open, but they would not take us to it because we missed the shuttle. This caused us to take the next flight at 12:45, which got canceled, so they booked us on what they called the next flight at 9 pm, that is almost 11 hours!!!!!!!!! They would not ever gives us a food voucher or lounge to rest in, NOTHING!!! O wait---they were just tickled pink they could get me and my travel... (read more)
★☆☆☆☆
“Horrible service ”
Written on: 08/01/2013
We had a similar situation. We booked several months in advance and found a perfect flight time. My wife is a teacher and could not get out till 3:15 at the earliest. Well I randomly check one day and the flight has been moved to 15 minutes earlier. Normally 15 min is no big deal but in this case it is huge. We had just enough time to get to the airport and now I was really worried we would miss the flight. I called them on the phone and spoke with 2 different reps who were... (read more)
★☆☆☆☆
“I HATE THEM”
Written on: 05/12/2012 by Lyndrel1
Our trip to New York had to be cancelled due to hurricane Sandy, so we were given a voucher. However it has to used by December 20th in order to get the full cost. The problem is the church event we were scheduled to attend won't be rescheduling until next year. We could fly somewhere else, not a problem, but this airline is only flying on the east coast AND the price is doubled. We have been screwed out of our money and our trip due to events beyond our control. It's highway robbery and for... (read more)
★☆☆☆☆
“Everything was wrong”
Written on: 03/12/2012
My husband had mechanical issues on both trips to and from his destination. When I went to pick up my husband to take home he wasn't on that flight, when I asked the people said many diffent things nothing about mechanical issues and he will be late and on a different plain. I waited for 2 hours for him to find out what happened. The people said I was being rude and they should call security for the way I was so upset for not knowing were he was or if he was hurt. I wasn't yelling or... (read more)
★★★★★
“Great Agent !!!”
Written on: 29/11/2012 by kimspr
I want to thank telephone agent Marion Johnson for taking care of my special needs requests. She was very cordial, easy to talk to, and I highly recommend her. (read more)
★★☆☆☆
“ I do not recommend, it is $5 for headphones, so bring...”
Written on: 24/11/2012
I do not recommend, it is $5 for headphones, so bring your own. (read more)
★★☆☆☆
“Never again!”
Written on: 21/11/2012 by Jill1016
We booked a trip to Jamaica for a wedding and used US Airways. Due to a mechanical error in Milwaukee, we missed our connecting flight in Charlotte. Needless to say they didn't have any other flights to Jamaica that day, so we were stuck in Charlotte overnight. Getting our luggage in Charlotte took an inexcusable amount of time and we ended up standing at a deserted baggage claim for at least an hour. One party in our group asked customer service about our luggage three times and was... (read more)
★★★★★
“Worried by all the negative coments.”
Written on: 28/10/2012
I booked to travel from London to Las Vegas via Charlotte in January this year and checked out the reveiws after the booking!As you can imagine I was very concerned.But surprise surprise it turned out to be the best flight expiereance ever,friendly staff,comfertable seat,good inflight entertainment and the food was not to bad either. I have now booked to fly to Las Vegas in December and I am using US Airways again,and hoping for some of the same, (read more)
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Showing 21 - 30 of 416 Reviews
★☆☆☆☆
“pregnant woman denied boarding on oversold flight”
Written on: 24/10/2012
I was traveling back on a USAirways flight from Boston to Charlotte from visiting my grandmother in Boston. I was pregnant and had a toddler at home and an important work meeting the next day. None of that mattered- they had oversold the flight. They dismissed my increasingly desperate pleas for a seat telling me it was a busy weekend in Boston and I was stuck. There were 5 people without seat assignments yet they did not ask for volunteers until half the flight had boarded and turned... (read more)
★☆☆☆☆
“one upset individual”
Written on: 10/10/2012
this is the worst airline experience i have ever HAD. we HAVEN'T even got on the flight YET. just so everyone reading knows this is a honeymoon trip that us airways is trying to RUIN. we booked this flight over six months ago just to make sure we had everything lined out for our TRIP. the flight changed once going down a few months after we BOOKED, no big DEAL. then the disaster STARTS. my fiance goes online a couple of weeks ago to make sure nothing has CHANGED. the return flight... (read more)
★☆☆☆☆
“penalize people for losing flights even if isn't you...”
Written on: 01/10/2012
Hi, in march of 2012 I purchase 4 tickets to travel to Can-Cun with an agency when I went to the airport and claim my tickets, can't get them in the self service machine, so I have to wait about 45 minutes until an US Airways agent was able to help me, first two tickets ok, the other 2 one middle name not complete just an initial, my 7 year old daughter, it took the agent about 30 to 40 minutes to get it right she told me if she don't fix it my daughter can't fly because was against the... (read more)
★☆☆☆☆
“my family was kicked off a flight”
Written on: 15/09/2012 by svigil
US Airways treated my family awful! On 9/2012 my husband, 2 year old son and I were kicked off a US Airways flight at the LB airport because our son was crying out of fear. It was my son's first time on an airplane and he was scared. The worse part was the way it was handled. The flight attendant was unsympathetic and humiliated my family. To top it off they initially refused to refund my money. After sending an email to the chief officer, I got a call from the quality department telling me... (read more)
★☆☆☆☆
“I would crawl on crushed glass before paying US Airways ”
Written on: 14/09/2012 by flamenco60
Four tickets were purchased. Two were able to fly as sick child prevented child and other parent from flying. US AIRWAYS penalized $175 per ticket. Next time, we'll bring the sick child aboard and spread his illness. Passengers, please consider US AIRWAYS policies before making a reservation. US AIRWAYS has a horrible business model and I'll tell anyone who cares to hear my story. (read more)
★☆☆☆☆
“Canceled flight / Lost luggage /Overweight luggage.”
Written on: 09/09/2012
Where to begin about the worst airline in business.My trip was from Orlando to Boston to Houston to Orlando to Bangor Maine. Orlando to Boston- ripped the front of bag my off.Told that was normal wear and tear would not repair or replace Boston to Houston- Flight cancelled 2 times spent 11hrs at airport.Finally flew to Houston to have no luggage for three days Houston to Orlando- ripped the handle off my bag (luggage less then 4 months old) NOT OUR PROBLEM! After making an ass of myself... (read more)
★★★★☆
“I must be the exception, because after reading a lot...”
Written on: 06/09/2012 by russ762sks (1 review written)
I must be the exception, because after reading a lot of reviews, I have no complaints about USAIRWAYS. In Jan. 2012 I booked a flight for two to Glasgow Scotland to depart on 9-3-12. Well, that date came, we went to airport in Daytona Beach for the 1st leg to Charlotte, went fine, arrived Philly, was fine, then had a 30 min delay as we had to wait for 26 aircraft to take off . Can't say that was the pilots fault. Landed in Glasgow exactly on the minute we were supposed to, the pilot made up... (read more)
★☆☆☆☆
“My first trip with us airways, and my last .”
Written on: 03/09/2012 by Roger95 (1 review written)
What a dysfunctional airlines, started my vacation out of Nashville Tn. August 23 2012 to Cancun Mexico no early morning flight. First problem the airplane was grounded for around an hour for maintenance to come for some quick fix. The plane took off around one hour later.On my return flight back to Nashville August 29 2012 That was the flight from hell I boarded the aircraft for a1:40 pm depart around 2:40 pm an hour later we where still on the ground. We had some passengers who had a... (read more)
★☆☆☆☆
“absolutely disgraceful!!!”
Written on: 27/08/2012
We arrived at dublin airport at 6am for our 9.30am flight to charlotte to be told'you do know your plane hasn't left america yet and we don't know when itl arrive'. We were not given any meal vouchers or even an explanation as to why the plane was delayed while we waited. We eventually boarded the plane at 2.30pm after a 5hr delay. We missed our connecting flight to orlando that was supposed to be at 2.40pm and were not accommodated onto another connecting flight until 2.40pm the following... (read more)
★☆☆☆☆
“Complete Incompetence meets utter rudeness”
Written on: 23/08/2012
Aside from what happened on our flight from Munich to New York (which was also a disaster) nothing i have ever experienced can top our flight back: We were delayed by 11 hours (from 6:30 pm to 5:30 am) most of which was spent on the plane at Philadelphia Airport because the airline was too cheap to spring for hotel rooms. Adding insult to injury, the crew was rude (the word please apparently being totally absent from their vocabulary). This airline does not deserve your money! Never ever fly... (read more)
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Showing 31 - 40 of 416 Reviews
★☆☆☆☆
“Airline is run by Idiots”
Written on: 13/08/2012 by lastpass13
Arrived for our flight from Orlando to Charlotte - When boarding the plane we were told that one of the seats we had been allocated was broken and that the 3 of us could not sit together - this was the short flight so this didnt bother us too much - Got to Charlotte and then boarded our flight for Dublin - Flight was to take off at 6.20PM - Sat on plane for a while then we were told that an indiacator light was not working - maintenance were called and new parts were to come from the... (read more)
★☆☆☆☆
“They lost my Luggage help and lied to me for 7 days !”
Written on: 25/07/2012
I took a flight from Cali to Atlanta with most of my clothes that I own...I had to go see about my deathly ill husband who was in the military and was brought home and he later died...I spent a lot of time with him before he passed on...Afterwards, I was on my way home not in the best of moods after losing my spouse of 20 years he was to retire at the years end... I got home only to find out that all of my luggage never made it and I paid for it being oversize. I waited hours to find out... (read more)
★☆☆☆☆
“never treated worse in my life”
Written on: 20/07/2012 by bboeh (1 review written)
the single worst airline experience of my career as a traveler. missed final leg of travel, re-routed through alternate destination, flight to alternate destination canceled, forced to make and re-make hotel reservations, finally left with no option but to sleep at airport. us airways desk personnel at newark international airport promised local hotel room and then reneged on the promise, their attitude indifferent, surly, openly contemptuous. (read more)
★☆☆☆☆
“HORRIBLE AIRLINE”
Written on: 16/07/2012
I lost my nephew unexpectedly June 2012 and had to change my daughter's flight. It cost me $390.00 difference in airfare and $150.00 to change the flight. Who takes advantage of people in situations like this? US Airways does. US Airways sends you through unnecessary changes to provide documentation that will never be sufficient enough versus simply deny the berevement claim. Shame on you U.S. Airways an airline I will NEVER take again!!! (read more)
★☆☆☆☆
“Would never fly with them again!”
Written on: 12/07/2012 by Whitmanning
Horrible! First time traveling with a 10 month old and being 5 months pregnant. I had to wait 20 minutes in a extremely hot hallway for my stroller with my infant wanting to get down and crawl around. Holding a squirmy baby that doesn't want to be held, not fun! Next flight was even worse. We waited by the gate and when I noticed they hadn't announced boarding time and it was 14 minutes till the time the plane was suppose to leave I walked up and asked. Apparently the intercom for just that... (read more)
★☆☆☆☆
“48 hours late into Portland!”
Written on: 25/06/2012 by simonbro (2 reviews written)
My family and I flew to Portland via New York with US Airways - the flight delayed by four hours, then when we arrived we had missed the connection to Portland. No space on any other flight means we had to wait 2 days for a service with seats for all the family together. We had a car rental booked in Portland, thankfully car rental firm CarJet rebooked us. (read more)
★☆☆☆☆
“Worse USA Airlines!”
Written on: 25/06/2012 by germar1 (1 review written)
US Airlines has no respect or feelings for any passengers especially those with disabilities. Justin Daniels, who is the Customer Service Representative for this airline is nothing but a paycheck drawer. He does not represent the paying customers with any solutions to correct the problems. KARMA will comeback to this ruthless employee and US Airways. I WILL NEVER FLY ON THIS AIRLINE AGAIN! (read more)
★☆☆☆☆
“rubbish airline”
Written on: 30/05/2012
we had saved for two yrs to attend my sisters wedding in vegas,me my husband an two children,we arrived at manchester an we were delayed,this meant we were late arriving in philly to get our next flight to phoenix,so through no fault of our own we were told we had missed the connection and they couldnt get us a flight to vegas for two days. after explaining we were attending a wedding and had two small children they suddenley came up with a flight that left philly in six hrs. at this point... (read more)
★☆☆☆☆
“US Airways motto: Show me the money!”
Written on: 15/05/2012
US Airways is a most heartless embodiment of corporate greed, use and abuse. Customer service staff is deceitful and rude. I requested to be transferred to a manager, yet I was transferred to customer service representative's peer. I requested the operator at the company headquarters to transfer me to a decision maker and, instead, on 12 occasions I was connected into a voice mail system to leave a message. In fact, no matter what I asked (i.e. for specific policies, name of supervisor,... (read more)
★☆☆☆☆
“Two hours on a tarmac”
Written on: 08/05/2012
Flying out of Philadephia, we sat on the tarmac for 2 hours to be told that we were going back to the gate because we were running low on fuel. My son complained and was escorted out of the plane because the pilot said he was not letting fly on his plane. Customer service-his group missed their hotel resevation and now had to send the night in Phil. and fly out the next morning. Totally unacceptable that the customer's time means nothing to US Airways. We will spend the word to everyone we... (read more)
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Showing 41 - 50 of 416 Reviews
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Ricosuave's Response to russ762sks's Review
Written on: 12/10/2012
So why even waste the time to write a review if you don't have a complain, is like my saying that "I have a good job and the economy don't affect me", I don't think to many people be interested to know. Beside the 30 minutes that you lost. this column is for people with real uses like me that
i'm about to lose $2,800.00 plus , when you get a real complain welcome to express you problem, and we be more than happy to read it.
Thank you, very lucky person