us airways reviews | Watch This Item.

Average Ratings

Flight on time?	3.7/10
Customer service	2.4/10
Comfort on flight	3.2/10
Quality of food	1.9/10
Value for Money	2.7/10
Reviewer Rating	2.4/10
Overall Rating	2.6/10

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18% Recommended33 out of 181 Reviews

26% Recommended12 out of 47 Reviews

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181 Review Centre US Airways Reviews

• Full review by
  sandhu102
  on 1st Jul 2009

  
  User Rating : 0
  Respect : 0

  Good Points: Are you kidding me!!!

  Bad Points: Too many to mention here

  General comments: There is nothing I like about US Airways, we were flying from Seattle-Chicago-Philadelphia-Birmingham (UK).Customer service is horrible, flight was delayed from Chicago, so we missed our flight from PHL to Birmingham and we had to fight to get a flight even to London from Chicago (which US Airways was reluctant and wanted us to stay two days in a cheap hotel in Chicago). US airways did not give us any coupons etc. to compensate our inconvenience, we have to pay for our own for taxi or bus to Birmingham from London. Very bad experience.If you are a Canadian, avoid traveling via USA altogether and pay little extra and take any Canadian or European Airlines.
  sandhu102's review and ratings | 125 words

• Review by
  0rchidea
  on 24th Jun 2009

  
  User Rating : 1
  Respect : 0

  US Airways is Bad, very bad. Flew this month from Manchester (UK) to Orlando and was disgusted. The transAtlantic flight through Philidelphia was cramped, the food was vile, and on what I was hearing from other passengers - I refused to visit the toilets. Ph - on to Orlando the seats were roomier (????)
  0rchidea's full review | 68 words

• Review by
  Guest.
  on 22nd Jun 2009

  
  User Rating : 0
  Respect : 0

  with US Airways my luggage arrived late, and when it did arrive my suitcase was damaged.
  Guest's full review | 16 words

• Review by
  Guest.
  on 21st Jun 2009

  
  User Rating : 9
  Respect : 0

  I flew US Airways CMH-CLT and they had very good service. The seats were nice and smooth and they got to Charlotte real fast. A great airline to fly.
  Guest's full review | 34 words

• Review by
  davidbfpo
  on 20th Jun 2009

  
  User Rating : 3
  Respect : 0

  Never flown with US Airways before, having used KLM/NWA and Lufthansa/United before. Worth considering on cost and convenience, but is very basic. Philly appeared to be a far better entry point than others used, notably Washington Dulles. Flew Birmingham, UK to Chicago via Philly recently; very effiecent airport service at Philly and swiftly through formalities. Went to Customer Services (un-badged staffer) and got excellent service arranging seats for return journey: exit row and together. Tra ...
  davidbfpo's full review | 149 words

• Review by
  Guest.
  on 20th Jun 2009

  
  User Rating : 0
  Respect : 0

  For years I have always flew with U.S. Airways, and I would NOT repeat this mistake ever again! Last week my family and I were in San Diego on vacation. In the morning on our day there, we received an automated call from U.S. Airways notifying us that our flight was canceled due to "aircraft maintenance". It was such a pain to reschedule! The phone number included in their message kept leading us to their automatic self service. We needed to talk to a real person! Finally we arrived at the count ...
  Guest's full review | 363 words

• Review by
  Guest.
  on 20th Jun 2009

  
  User Rating : 8
  Respect : 0

  I booked flights with US Airways through Expedia. I'd never heard of them before so did my research - it horrified me! The reviews were awful. So you can imagine when I had the best flight I'd ever had - with them!!! I flew Glasgow - Philli, Philli - Vegas. Yes the entertainment is poor but the seats are comfy and spacious, Glasgow to Philli was 7.5 hr and we were fed twice! Normal plane food but Sandwich near landing was lovely. A week later we flew Vegas - San Francisco, the plane was at ...
  Guest's full review | 292 words

• Review by
  Guest.
  on 19th Jun 2009

  
  User Rating : 3
  Respect : 0

  - DO NOT fly US Airways if you are traveling with a companion and intend to sit together. US Airways now charges $30 ($15/person) to ' relocate ' in order to sit together (after they separate you even though you initially booked the tickets far in advance and for ADJACENT seats)! We found numerous couples along the way who had the same story. Flight Taken: San Diego > Philladelphia > Heathrow (London) and return.My wife and I were not seated together on the leg from San Diego to Philladelphi ...
  Guest's full review | 143 words

• Review by
  Tom Daly
  on 19th Jun 2009

  
  User Rating : 9
  Respect : 0

  I have just returned from a holiday to Las Vegas which included 4 US Airways flights and fel like I must have travelled with another airline as I did not receive the treatment described by your other reviewers. I do not dispute their accounts but this is what happened to us June 11th 2009. Check in at London Heathrow. The staff were helpfull efficient and flexible re seating us together as we had been allocated seats appart on both of the outward flights. Cabin staff Heathrow to Phillidelphia pl ...
  Tom Daly's full review | 261 words

• Review by
  Guest.
  on 18th Jun 2009

  
  User Rating : 0
  Respect : 0

  if you are flying with us airways,be prepare to pay $30.00 to check in your bag,round trip. i will never fly with this airline again
  Guest's full review | 30 words

• Review by
  Guest.
  on 15th Jun 2009

  
  User Rating : 1
  Respect : 0

  US Airways flight left on time, and arrived on time. However, TERRIBLE SERVICE. Flight attendants were rude and seemed put upon to do anything. Had to rely on other passengers with help finding a place to stow a bag. If you've got other airlines from which to choose, do so.
  Guest's full review | 50 words

• Review by
  Guest.
  on 13th Jun 2009

  
  User Rating : 0
  Respect : 0

  -if traveling on business DON'T PICK US AIRWAYS (unless you pay $2,000 for first class and even then I'm sure its not worth it)-inconsistent arrival/departing times (makes it impossible for someone to pick you up at the airport because they don't maintain the website when something changes)-incompetent/ non-english speaking / none helpful customer service-they lose bags-if you make a reservation with someone else on it, DON'T (make separate reservations)-bring your own blanket and pillow ($10)-b ...
  Guest's full review | 494 words

• Review by
  Guest.
  on 8th Jun 2009

  
  User Rating : 0
  Respect : 0

  US Airways is by far the worst airline I have ever flown with (Im a fairly frequent flyer, flying 2-3 times per month). On the outbound flight there was a problem with the aircraft and one of the engines wouldnt start, so after sitting in the plane for about 45 mins we had to de-plane and were changed to a later flight.The return flight was even worse, we arrived at PHL to catch our connecting flight and were told the flight was oversold and we very rudely told we wouldnt be able to get seats an ...
  Guest's full review | 213 words

• Review by
  mkacholia
  on 4th Jun 2009

  
  User Rating : 0
  Respect : 0

  this is the worst experience seen which I seen . I reached one hour before for a domestic flight with US Airways and they did not issue boarding pass for me stating that I am too late for flight. The custome care is worst which I never seen in life time.The gentle man which was just behind me the customer care lady called him issued ticket for him which is near about same time and for me beacuse I am not from USA did not help me to get flight. The bag which till now I always used to take with me ...
  mkacholia's full review | 147 words

• Review by
  Guest.
  on 1st Jun 2009

  
  User Rating : 4
  Respect : 0

  US Airways service has really gone to pot since the airlines in general started charging for everything. The flight attendants are disgustingly rude and just dare you to say anything with their poor attitudes. Any question asked usually gets a mediocre response at best. If you need anything at all you better have your cash ready.
  Guest's full review | 112 words

• Review by
  edw8830ards
  on 28th May 2009

  
  User Rating : 8
  Respect : 0

  What is wrong with all of you?? Are you all royalty? I was a little dubious flying US Airways as I had read quite a number of the reviews and I have to say they were not very pleasant. I had over 19 hours of flying to look forward to with a connecting flight in the middle so was not to happy walking past a virgin jet while boarding my flight thinking how good it would of been to spend the extra £200 and fly in style. I am glad I did not though; I have to say the service was excellent, th ...
  edw8830ards's full review | 151 words

• Review by
  Guest.
  on 19th May 2009

  
  User Rating : 0
  Respect : 0

  I could not imagine ever flying with US Airways ever again. It was an awful flight from Orlando to Philadelphia the crew was rude and very unprofessional, nothing like Northwest airlines.
  Guest's full review | 35 words

• Review by
  Guest.
  on 18th May 2009

  
  User Rating : 0
  Respect : 0

  Horrible, bad, discraceful, worst ever, are just some of the words that describe US Airways. When I flew the cabin was dark and gloomy it was messy and there was no room( it was not even a full flight). The crew was very unprofessional and their uniforms were ugly. Take it from me never fly on this airline
  Guest's full review | 69 words

• Review by
  Guest.
  on 16th May 2009

  
  User Rating : 1
  Respect : 0

  Us Airways have the worst attitude possible. Had a flight from Fort Lauderdale to Charlotte. The check in agent was rude because I did not cut the boarding pass from the paper I printed and then warned me that she will personally look at my seat and take away my luggage from the cabin if I don ' t have all of it under the seat... Then the flight attendant was rude and disrespectful to every passenger and got police waiting upon arrival to a passenger who got into an argument with her over her ...
  Guest's full review | 120 words

• Review by
  Guest.
  on 15th May 2009

  
  User Rating : 1
  Respect : 0

  After getting a good price on a flight from Philadelphia to Detroit with US Airways, we checked into the airport and were waiting at the gate for our on-time 2 pm flight, when it was cancelled, no reason given most other flights were going out, not weather there or Detroit. The line to talk to an agent was very long so we called and were told we had already been put on a flight for the next morning. This wouldn't do as my husband had to be on the job early the next morning without fail. We ...
  Guest's full review | 374 words

  
  

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