US Airways Reviews

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Latest Reviews

★☆☆☆☆

“Horrible airline!! Never will fly with them again!”

Written on: 22/07/2014 by MichaelFitch471 (1 review written)

Horrible experiences!! Do no fly with them! Our first flight we had to wait thirty mins on the plane while they put fuel in it. Then Our flight was delayed so we missed our flight home. Then we had to pay $70 for a "Discounted" hotel. We came back in the morning to get on our new flight home. I am currently waiting for over 45 mins as maintaince looks at the plane!!! I have missed work and they explain they are sorry but nothing they can do to move The process along!!!! Very disappointing and… Read Full Review

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★☆☆☆☆

“Terrible Airline! ”

Written on: 13/07/2014 by noofyourbusiness (1 review written)

Complete lack of professionalism, have no problem slapping you with their problem and having them do it with a smile. Hire people that are competent and are willing and able to perform their daily duties. Complete lack of respect and have no intention of dealing with their problems with authority or be proactive about it. forced me and my mom to miss 2 days of work because of a canceled flight and only thing they did was give us a hotel, big whoop! and give us 5 dollars for each meal for… Read Full Review

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★☆☆☆☆

“Dog Poop, Fuel Spill, Septic Tanks, No Food, 14 hr Flight”

Written on: 11/07/2014 by SebastianSawyer (1 review written)

A dog pooping twice on a US Airways flight caused it to make an emergency landing A dog pooping twice on a US Airways flight caused it to ... A dog pooping twice on US Airways Flight 598 from Los Angeles to Philadelphia caused the plane to make an emergency landing in Kansas City. View on [link removed] NPR.com, Inside [link removed] Two of us were on this flight heading to New York for a film production. Scheduled to leave LAX at 6:25 AM... After the 2 hour delay from a fuel spill and… Read Full Review

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★☆☆☆☆

“Worst Airline Ever”

Written on: 09/07/2014 by yvGrace197 (1 review written)

Took a round trip flight to Philadelphia from Seattle. First let was 3 hours late. Return trip was 30 minutes late, but the pilot made it up in the air. However, on the non-stop flight back to Seattle, they lost one bag and opened a sealed jar of syrup in the other bag and put in back in the bag with a loose lid, eventually soaking all the clothes. It was on hold for over 45 minutes trying to find out why it took them over a day to deliver the bag to my house. Worst airline ever… Read Full Review

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★☆☆☆☆

“Worst Airline Ever!”

Written on: 01/07/2014 by D.Stockamp (1 review written)

My experience, and that of numerous other passengers that I spoke with, is that US Airways has an unacceptable rate of delays, missed connecting flights and cancellations that is caused primarily by their failure to schedule appropriately. We had no mechanical issues or weather delays, but our airplane left 25-30 minutes late from a small airport in Bangor Maine (i.e. not a lot of airport traffic either). I arrived at my connecting flight in Philadelphia, took a bus and then ran to the… Read Full Review

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★★☆☆☆

“Still waiting at the gate”

Written on: 28/06/2014 by 287Freeman (1 review written)

First they asked for 4 passengers to reschedule (overbooked), then announce flight delayed, new take of time supposedly now, we are still sitting here waiting for the flight crew to show up. Not very reassuring… Read Full Review

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★☆☆☆☆

“US Airways now stoops to lying”

Written on: 07/06/2014 by janes5661 (1 review written)

Boarding my flight today, I had to sit through the usual nonsense announcements that the flight is fully booked and overhead luggage storage is limited, so customers should come up to the podium to check their bags. In the past, I have ignored these pleas, and I have not had a problem. I never check my baggage if I can help it, because the best case is that you waste 30 to 45 minutes at your destination, waiting for your bags to come down the carrousel. Worst case, the airline loses your… Read Full Review

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★☆☆☆☆

“If I had a choice”

Written on: 07/06/2014 by lqCrowley44 (1 review written)

The only reason I fly with us airways is because thats the only flight out of my city I'm stationed in. This airline is pathetic. They made me go to the end of my zone instead of priority because I wasnt in uniform. Well some military cant wear their uniform in the airport or off base for that matter. I just thought this was a very pathetic the lady made me do this. Is this really what america does to appreciate their military? I can honestly say Im nervous to see where this country will be in… Read Full Review

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★☆☆☆☆

“Stuck in Charlotte for. 9 hours”

Written on: 18/05/2014 by AryanPhillips (1 review written)

my girlfriend and I had an hour long flight from Charlotte to Philly a few weeks back. we were told our crew was missing (not very reassuring - "crew delayed because they're on another delayed flight which hasn't arrived yet" is acceptable but "missing" is just bad form ). Then our plane - which was at our gate, just crew-less, was given away to another angry mob of delayed passengers headed to Germany. Then our replacement crew gets there two hours later only to inform us they need to defuel… Read Full Review

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★☆☆☆☆

“They suck”

Written on: 13/05/2014 by EnriqueTilley25 (1 review written)

Had two different flights cancel in 2 days then when we were in the air we had to make a stop off track for low fuel:( they were unwilling to compensate us in anyway saying it was an act of god ???? Then we find out that our connecting flight never stopped at the airport???? Worst experience ever fly Delta!!!!! Because they have no clue what they are doing!!!!… Read Full Review

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★☆☆☆☆

“us airways transfer disaster ”

Written on: 21/04/2014 by sharan13 (1 review written)

Flew from London Heathrow, for my honeymoon, flight was as one hour late taking off due to aircraft not being ready for passenger seating, cleaning, and food avaliability, the flight eventually took off and we were seated for our flight. In flight entertainment was average, seating as expected for economy class, food was satisfactory, but as a vegetarian I do not find it acceptable that the airline had run out of vegetarian options and I was told by the air stewardess that there was no… Read Full Review

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★☆☆☆☆

“NEVER EVER USE THEM!!”

Written on: 17/04/2014 by beplion (1 review written)

First time flying us air. Will be the last!. Been setting in Orlando for over 5 hrs!! Have been rescheduled 3 times. No compensation...not even a food voucher. Sorry outfit!!!… Read Full Review

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★☆☆☆☆

“Avoid these guys like the plague”

Written on: 06/04/2014 by seawulf (1 review written)

My wife recently flew from Wilmington NC (ILM) to Cleveland OH (CLE) going through Charlotte NC (CLT) both ways. On the return flight, her ticket said her flight into and out of CLT were on the same plane from the same gate. This seemed odd since typically US Airways lands at one end of CLT and has your connection at the farthest point away they can find. We questioned this on making the reservation, when she boarded in ILM to go to CLE, and when she boarded in CLE to return. All three… Read Full Review

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★★☆☆☆

“Could have made delays less of a headache ”

Written on: 04/04/2014 by Ryan168 (1 review written)

The flights were great and love the price, BUT once delays hit they leave you high and dry, I personally feel they could have helped with discounted drinks OR discounted hotel stays, instead once our flight was canceled we asked about hotels in the area and was told just sleep on the floor and ended up paying $100 + just to eat and drink the two days we lived in the airport. and it was really great to see a couple going through the same thing different airline and they got a first class… Read Full Review

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★☆☆☆☆

“Horrible customer service”

Written on: 04/04/2014 by MileyMcNally330 (1 review written)

The second leg of our outbound flight was cancelled. We were given the option of flying the next two booked flights standby or cancelling and applying for a refund. We chose to apply for a refund, and the person at the customer service counter said we’d need to wait until our trip was completed. We had my husband's pick us up at the airport for a round trip of over four hours. I then received an email regarding our outbound flight that I needed to contact customer service because our… Read Full Review

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★☆☆☆☆

“US Airways is by far the worst airline I have ever...”

Written on: 30/03/2014 by Gracea113 (1 review written)

US Airways is by far the worst airline I have ever flown. I flew it both to and from cancun and both ways the flights were delayed by at least two hours. It made catchingy Connecting flights almost impossible and none of the staff were at all helpful in trying to figure out my situation. The line to check bags in the airports were at least an hour slower than the lines for all other airlines and when I finally got home four hours behind schedule I discovered that they lost my Luggage. I then… Read Full Review

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★☆☆☆☆

“Missing Items”

Written on: 22/03/2014 by ArjunHewitt142 (1 review written)

I flew from San Fran to Dulles in DC on 3/3 thru 3/9. It was the most horrible traveling experience I have never had. I had my small duffle size carry on bag which I was forced to check at the tarmack. I tried to explain to the rude employee that my valuables were in the bag. I was not allowed to take anything out of the bag. I was told to check the bag or take another flight. My flight to DC was canceled due to weather. In Charlotte, NC I was rerouted to Baltimore. I was told my bags… Read Full Review

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★☆☆☆☆

“US Airways BAD Customer Service”

Written on: 08/03/2014 by Holt316 (1 review written)

08 Mar 2014 flight 692 from Phoenix to Honolulu, the US Airways employee at the gate was rude and refused to help me move a seat so that I could be in a seat nezt to my 8yr old. My family of four were traveling and we all had seats in different areas of the plan. I am in the US Army traveling on orders and this woman was unbelievably rude and refused to help. When my 90l. 16 year old daughter was not comfortable with helping on a exit row. This rude woman started an attitude. I was so shocked… Read Full Review

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★☆☆☆☆

“Dividend Miles Member”

Written on: 27/02/2014 by cmcrook (1 review written)

This is a letter I submitted to the CEO of US Air. My guess is he will never see it. As the plane pulled away from the gate I asked the gate agent how many empty seats were on the plane. Her response was over 80!! It will not be a surprise when the merged airline will once again be bankrupt in a year or so. With customer service like this who would choose this airline. Dear Mr Doug Parker, I write this letter as a sit watching a plane leave the gate with empty seats that I can not board… Read Full Review

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★☆☆☆☆

“US Airways merger is a very big mistake-”

Written on: 16/02/2014

Recently flew US Airways to SFO from Tampa via Charlotte Douglas. As an Executive Platinum with American where I get free First Class unlimited upgrades, these US Airways fools wants me to pay for their horrible choice seat. Plus, American offers free drinks and food for their Executive Platinum Passengers and these US Airways nuts wants American Airlines Executive Platinum Passengers to pay for these service. US Airways Flight attendants don't even smile whereas American Airlines newly hired… Read Full Review

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