Alliance & Leicester Business Bank Account Reviews

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Alliance & Leicester Business Bank Account
0.8 stars
Average rating for this product is: 0.8 out of 5

From 1 rating and 62 reviews

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Average Ratings for Alliance & Leicester Business Bank Account

  • Customer service0.8 stars
  • Value for Money1.1 stars
  • Reviewer Ratings0.7 stars
  • Overall Rating0.8 stars

62 Reviews For Alliance & Leicester Business Bank Account

  • Guest 1st Oct 2009

    Reviewer rating: 1 stars


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    Alliance and Leicester Commercial Bank's Online banking is a disaster - over complex, several payments can be grouped into one transaction on the statement, leaving you to search out the individual transactions and work out which ones have been lumped together. The only way to have a running bank balance is to have daily online statements, which you can't just view on screen, they have to be viewed as PDF's wasting even more time. You can't see a running balance over a period of time unless you select weekly or monthly online statements, but you can't see much about that week or month until its at its end and the statement appears. Worst of all the bank has been in Santander's possession for over a year and they have done nothing. Support admit that the system is a mess but say that Santander know this but aren't expected to sort it out for another 18 months. Two and half years to sort out something which is an insult to their customers is insultingly long. Santander obviously have a way of making money out of banks or they couldn't have made so many aquisitions, but customer service clearly isn't part of their agenda.

  • Guest 21st Sep 2009

    Reviewer rating: 1 stars


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    I was first lured to Alliance and Leicester by their low business banking charges - my mistake. I have NEVER experienced such incompetency from a bank in my life - exceptionally poor & expensive customer service, mishandled accounts, missing payments, incorrect statements, long waiting times & poorly trained staff.

    Please, steer well clear - the term 'you only get what you pay for' is well and truly highlighted with A and L business banking.

  • Guest 10th Jun 2009

    Reviewer rating: 0.5 stars


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    Having problems getting money transferred from Alliance & Leicester Business Bank Account online savings account to nominated 'Other/Non A&L' account. Their Website says A&L support Faster transfers (Same Day....Not True) as long as recipient bank does which mine does. There is no e-mail address or facility to send private e-mail to chase up (which you shouldn't have to do anyway) as is provided for example by many other banks. You are forced to use their 0845 tel no's that cost an arm and a leg ...

  • vclough 16th May 2009

    Reviewer rating: 0 stars


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    My business account hasn't even been set up yet and I have had so many problems with them already! First they got my address wrong, therefore sent all of my documents to someone else. Its been 3 weeks now and Im still waiting for the final passwords to be sent to me. The
    Alliance & Leicester Business Bank Account contact centre staff have useless too.

  • champagne girl 23rd Apr 2009

    Reviewer rating: 0.5 stars


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    All BACS payments etc are shown on my Alliance & Leicester Business Bank Account statement as a total for the day, not itemised, very impractical when checking your statement as you then have to total your invoices. So annoying I am going to close my account and transfer to the Co-op!
    I can't put up with this any longer!

  • Jan1234 18th Jan 2009

    Reviewer rating: 4.5 stars


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    Alliance & Leicester Business Bank Account is cheap to run. It costs about 20% of my previous Lloyds charges and I find the internet service quick and easy to use. I don't recognise any of the complaints given elsewhere and I have been using internet banking with Post Office deposits for nearly two years.

  • jcnt 7th Jan 2009

    Reviewer rating: 0 stars


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    Applied to open account by post on 9th October. Account finally opened on 24th Nov (7 weeks later, although actual documents not received until December - no postmark, of course!). Paid in cheque immediately. Was charged 5.00 for "inactivity fee" in November even though we had no paying-in mechanism until December.
    Interest rate catch BEWARE you only get 0.10% on your balance in excess over £1,000 right from Day 1. Whilst this clear when you finally get the Ts&Cs as part of your opening p ...

  • Guest 3rd Jan 2009

    Reviewer rating: 1.5 stars


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    I don't remember being notified of large interest rate drops. Customer service say it is all my responsibility. Started with high interest on deposit accounts and now down to

  • fwymes 23rd Sep 2008

    Reviewer rating: 0.5 stars


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    A&L are the worst bank I have ever dealt with. Having my business bank account with them is the biggest mistake I have made with my business, they have caused unacceptable stress and confusion, and time-wasting in my business. Customer service is non-existent. I have to call a Call Centre to get anything done. They don't seem to have any commercial sense and have frequently failed to carry out even the most simple of my requests. e.g - to cancel a direct debit, to send me new debit cards. Money ...

  • MISS J MOORBY Rank: Lance Corporal 30th Jul 2008

    Reviewer rating: 0 stars


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    Alliance And Leicester dont let you transfer money from your business bank account. Told me it was transferred 4 times when it had not been. had to explain to 6 different people what they had done. I'm getting out of this bank.

  • R1945 Rank: Lance Corporal 10th Jun 2008

    Reviewer rating: 0.5 stars


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    Poor customer service. Can only contact through expensive telephone numbers. Takes ages for money deposited to be credited. Transferring money between Current and Savings accounts not instant.

  • sarahbelkin 4th Jun 2008

    Reviewer rating: 0 stars


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    If you are after a good interest rate on your current account and low charges then I guess you can look at A&L.
    If you want easy access and someone local to talk to, then look elsewhere.
    If you want a company that is helpful, then look elsewhere.
    If you are starting out HSBC do a cheaper account but with less interest and a good branch network (dont apply online to A&L (or you will get a MBNA credit card like it or not) or HSBC (as they loose your personal data in the internal mail). ...

  • holyrood99 3rd Jun 2008

    Reviewer rating: 4 stars


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    Never having been in business it seemed that there were endless possibilities for opening a business account. Being cash based business (a pub) it was important that we had a branch close by to pay in our takings. There is a post office directly across the road from the pub so I did a bit of research and came across the Alliance and Leicester business builder which looked ideal. I have had no problems at all, apart from the debit card which easy a visa electron that few places accepted. All it t ...

  • Guest 24th Apr 2008

    Reviewer rating: 0 stars


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    The Alliance & Leicester Business Bank Account website often does not function properly.
    When you try to contact them by email you are timed out before you have time to type a short message (I am a fast typist).
    Try calling on the phone and wait indefinitely.
    If you do get through you get an operator who is hopeless.
    When you ask to speak to a supervisor you can't.
    When you request a call back from a supervisor you don't get one.
    You are put back on hold at the slightest excuse.
    There is no pers ...

  • geoffrey34 2nd Apr 2008

    Reviewer rating: 0 stars


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    I am sick & tired of Alliance & Leicester bank!

    I've got 2 business accounts & 2 personal accounts and every time there's a problem with cash flow (mainly when you have to wait more than a week for the cheques to be sent up to Merseyside to be processed), there is absolutely NO HUMAN ELEMENT whatsoever to this bank. Even if you speak to a customer service representative you are told that there is nothing they can do.

    If you slip up & go into an unauthorised overdraft or they authorise a direct ...

  • azeemj 1st Apr 2008

    Reviewer rating: 0 stars


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    I am a new starter and approached Alliance & Leicester for a bank account.I wanted a £20K loan and a £5K overdraft facility.Since applying I have called every 2 days to get a status on my application. I was told constantly that it was at the underwriters and waiting for a response.My business started today, 3 weeks after applying. I was promised people would get back to me once they had made a decision. No one has.I called them today to find out they had sent me a letter asking for ...

  • Guest 16th Mar 2008

    Reviewer rating: 0 stars


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    It is rapidly approaching April and I have been asking for my A+L Commercial Account to be closed since January. Nothing has been done to comply with my request at all.

    A complaint was put through on computer at the local A+L branch to close it and when I checked up on advancements a week later - still nothing had been done. On top of this, the account number on the complaint had been changed to the wrong one.

    Each time I call I am told it will be sorted and to "have a nice weekend". Of course ...

  • Guest 14th Mar 2008

    Reviewer rating: 0 stars


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    I have been trying to close A+L Commercial Account since January 28th; it is now March 13th - over two months. I have phoned innumerable times. There has been no written acknowledgement and the account is still open. None of the debit transfers were changed on to the next bank or to the company taking the DD's.

    No written acknowledgement AT ALL in all that time.

    And to cap it all, this week they sent a letter saying "You will be delighted to hear that we are sending you a new Debit Card upgrad ...

  • Guest 13th Mar 2008

    Reviewer rating: 4 stars


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    I'm actually very pleased with A&L, i applied online got accepted with in 7 days 7 days after that they sent everything through.They transferred my direct debits, have had more contact with them in a month than I ever did with lloyds tsb, so far so good no problems at all. There online is easy once you get the hang of it took me half hour.There level of customer service has been second to none, All plus points and I don't get charged.

  • Guest 12th Mar 2008

    Reviewer rating: 0.5 stars


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    Took Alliance & Leicester Business Bank Account almost 2months to reject my application without any reasoning why. This was before the excessive amount of time spent trying to apply for the damn thing... Glad they rejected based upon others' comments...