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| Customer service | 1.3/10   |
|---|---|
| Value for Money | 1.8/10 |
| Reviewer Rating | 1.2/10 |
| Overall Rating | 1.3/10 |
Full review by
Guest.
on 24th Apr 2008
User Rating : 0
Respect :
0
Good Points: Interest rates on savings
Bad Points: Just about everything else
General comments: The Alliance & Leicester Business Bank Account website often does not function properly.
When you try to contact them by email you are timed out before you have time to type a short message (I am a fast typist).
Try calling on the phone and wait indefinitely.
If you do get through you get an operator who is hopeless.
When you ask to speak to a supervisor you can't.
When you request a call back from a supervisor you don't get one.
You are put back on hold at the slightest excuse.
There is no personal contact.
Charges are excessive.
Service generally poor
These are just last weeks complaints!!!!
I'm trying to move to another bank and even that is problematic
Guest.'s review and ratings | 128 words
Review by
hannahedy
on 2nd Apr 2008
User Rating : 0
Respect :
0
I am sick & tired of Alliance & Leicester bank!
I've got 2 business accounts & 2 personal accounts and every time there's a problem with cash flow (mainly when you have to wait more than a week for the cheques to be sent up to Merseyside to be processed), there is absolutely NO HUMAN ELEMENT whatsoever to this bank. Even if you speak to a customer service representative you are told that there is nothing they can do.
If you slip up & go into an unauthorised overdraft or they authorise a direct ...
hannahedy's full review | 146 words
Review by
azeemj
on 1st Apr 2008
User Rating : 0
Respect :
0
I am a new starter and approached Alliance & Leicester for a bank account.I wanted a £20K loan and a £5K overdraft facility.Since applying I have called every 2 days to get a status on my application. I was told constantly that it was at the underwriters and waiting for a response.My business started today, 3 weeks after applying. I was promised people would get back to me once they had made a decision. No one has.I called them today to find out they had sent me a letter asking for ...
azeemj's full review | 200 words
Review by
Guest.
on 16th Mar 2008
User Rating : 0
Respect :
0
It is rapidly approaching April and I have been asking for my A+L Commercial Account to be closed since January. Nothing has been done to comply with my request at all.
A complaint was put through on computer at the local A+L branch to close it and when I checked up on advancements a week later - still nothing had been done. On top of this, the account number on the complaint had been changed to the wrong one.
Each time I call I am told it will be sorted and to "have a nice weekend". Of course ...
Guest.'s full review | 189 words
Review by
Guest.
on 14th Mar 2008
User Rating : 0
Respect :
0
I have been trying to close A+L Commercial Account since January 28th; it is now March 13th - over two months. I have phoned innumerable times. There has been no written acknowledgement and the account is still open. None of the debit transfers were changed on to the next bank or to the company taking the DD's.
No written acknowledgement AT ALL in all that time.
And to cap it all, this week they sent a letter saying "You will be delighted to hear that we are sending you a new Debit Card upgrad ...
Guest.'s full review | 174 words
Review by
Guest.
on 13th Mar 2008
User Rating : 8
Respect :
0
I'm actually very pleased with A&L, i applied online got accepted with in 7 days 7 days after that they sent everything through.They transferred my direct debits, have had more contact with them in a month than I ever did with lloyds tsb, so far so good no problems at all. There online is easy once you get the hang of it took me half hour.There level of customer service has been second to none, All plus points and I don't get charged.
Guest.'s full review | 111 words
Review by
Guest.
on 12th Mar 2008
User Rating : 1
Respect :
0
Took Alliance & Leicester Business Bank Account almost 2months to reject my application without any reasoning why. This was before the excessive amount of time spent trying to apply for the damn thing... Glad they rejected based upon others' comments...
Guest.'s full review | 39 words
Review by
Guest.
on 14th Feb 2008
User Rating : 3
Respect :
0
Free banking, You'll realise why after 2 months !!! Slow, Slow, Slow..Direct debits not paid even though they HAD been set up. Internet banking is cumbersome and not particularly easy to use. I've been with them for 5 months, Now I'm glad I kept my HSBC account open. Free banking does come at a price, A SLOW SERVICE...
The grass isn't always greener on the other side !
Guest.'s full review | 65 words
Review by
Gomper
on 11th Feb 2008
User Rating : 1
Respect :
0
Unable to open an account for 20-25 working days. Thats 4 to 5 weeks in the 21st century, because, 'they have to do so many checks on Ltd companies'. I cancelled my application as my business would have gone bust before it even started with them. Nat West managed to open an account within 48 hours. Maybe they have electricity and computers whilst A&L..who knows what they use.
Gomper's full review | 73 words
Review by
paulatrce
on 25th Jan 2008
User Rating : 0
Respect :
0
Applied online for a business account, received a letter telling us they declined our application for banking facilities, after phoning customer service we were told it was declined because the two directors credit scores were not high enough. So we duly downloaded our credit reports from experian (the same agency they use) and we have scores of good (907/1000) and excellent (990/1000) .
We called back and were told we can appeal! no matter how many times we asked they would not tell us the thre ...
paulatrce's full review | 119 words
Review by
RichardK
on 28th Dec 2007
User Rating : 0
Respect :
0
They are not worth the bother.
RichardK's full review | 130 words
Review by
Guest.
on 24th Dec 2007
User Rating : 1
Respect :
0
Dreadful on line procedure.
Information poorly displayed
Guest.'s full review | 16 words
Review by
carver
on 19th Nov 2007
User Rating : 10
Respect :
0
Overall I have been with them for 3 years and apart from a few hiccups re canceling things etc I have always had my cards sent on time, no wait for setting up and free business banking as promised.
carver's full review | 68 words
Review by
emjga
on 17th Oct 2007
User Rating : 0
Respect :
0
Very hard to use as it is set up for a large corporate system with lots of people doing lots of different jobs.
e.g You need a Cash Deposit card to pay cash in ,but all so need a separate Cash card to take money out.
Same for Paying Cheques , 2 books , 1 to pay in 1 to take out.
Just can not recommend to anybody.
emjga's full review | 113 words
Review by
safesurfer
on 28th May 2007
User Rating : 1
Respect :
0
Avoid the Alliance & Leicester Business Bank Account unless you've got 1-2 months time to wait for it to be set up.
safesurfer's full review | 107 words
Review by
malepass
on 26th Apr 2007
User Rating : 1
Respect :
0
We have had the Alliance & Leicester Business Bank Account for 3 years, but even we are now thinking of changing our bank.
malepass's full review | 54 words
Review by
bugged
on 11th Mar 2007
User Rating : 0
Respect :
0
It's quite simple...DO NOT BANK WITH THESE PEOPLE unless you have time to waste and like talking to people that simply don't care, even when personal documents can not be found! Now the only reason I'm waiting for the account to open is so it can be closed - send an update in another 2 months!
bugged's full review | 138 words
Review by
antallen
on 16th Feb 2007
User Rating : 0
Respect :
0
It took 2 months to get my business account approved and up and running, but still no ATM card then. I have seven pin numbers. Yes 7! 4 of them arrived on the same day! 2 were addressed to the company secretary, who is not supposed to be receiving an ATM card in the first place. I still haven't got an Alliance & Leicester business ban account card though. Customer service is awful - they don't seem to care. I get the usual "sorry sir, we'll send one straight away", assuming I wait for 20 ...
antallen's full review | 109 words | 1 comment added.
Review by
malepass
on 8th Feb 2007
User Rating : 0
Respect :
0
It is good to save money for start up businesses, but once you are up and running, it's best to go with a reliable bank.
I can't trust Alliance & Leicester as a business partner in delivering the services it is supposed to be delivering.
malepass's full review | 47 words
Review by
townend
on 2nd Feb 2007
User Rating : 0
Respect :
0
They never respond to letters and the staff are unhelpful, with a non-caring attitude.
I will be closing my Alliance & Leicester Business Bank Account, and I am moving elsewhere.
townend's full review | 31 words
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