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Written on: 24/06/2013
We've had a lifetime free business account with Alliance and Leicester for several years. It's now of course owned by Santander. Our main problem is the lack of detail that is shown with regard to incoming payments. We usually receive a paper backup of transactions that show 'transaction details' but these details are completely lacking when payments are viewed online. Instead, each payment shows only the name and part of the address of the sender. This is not much use of the sender is making… Read Full Review
Written on: 19/04/2013 by neilduguid (1 review written)
No customer service whatsoever. Online works ok, so was just about worth it when 'Free for Life', but now they have decided to go back on their word on this and charge fees I suggest everyone should stay well clear Go elsewhere… Read Full Review
Written on: 01/06/2012 by JohnHC (1 review written)
With the change to Santander I received a new debit card with my name wrong. Not spectacularly wrong - just a bit wrong. I rang up (8th May) and was told that they'ld send a new one. Today, 1st June, I have no new card and my old one has expired. So I ring up again. It appears that my new card with my correct name wasn't ordered (the reason my name had been changed was due to names on new cards - following the changeover - all being MANUALLY re-entered!!!); in any event I now apparently should… Read Full Review
Written on: 16/05/2012 by hatari (1 review written)
I have had so many problems after A&L got taken over. Their customer service is non existent. They block off my internet access whenever they please especially when I transfer a larger than usual amount. Then to try and activate the account again, they ask you questions which are to do with transactions that may have taken place in the last 7 days. How the hell can you know these transactions when they have blocked off your website access,,, with a silly message that says "Due to planned… Read Full Review
Written on: 11/05/2011
The Alliance & Leicester business banking web service is pretty good but thats where it ends. They don't appear to have any concept of customer service. Staff are rude and/or unhelpful on the phone. You can use secure email via the website, but in my experience, if the problem is too hard for them (like "when will my account be closed?") they ignore the message or respond with something irrelevant. I spent 3 weeks monitoring my account and asking them when it would be closed - they… Read Full Review
Written on: 09/05/2011
This bank should be shut down and not allowed to operate, I am sure they will loose ALL customers and be out of business soon so move to another bank while you can! Made an international payment online and noticed they charged me more than the agreed GBP equivalent stated online, I called the international payments team at 9am to be told they are extra fees (£86) on top of the £25 transfer fee! I asked the lady to look at my online banking to see the GBP equivalent amount that should have been… Read Full Review
Written on: 29/03/2011
Some of the reviews on here are frankly quite ridiculous; 'closed for inactivity after 18 months' and 'they charge you £5 if you don't pay in £1000 in any month'. These are meant to be reviews of a business current account - be realistic.
I opened our business account about 4 years ago and use it as such. It's a small business account and completely free. A couple of times in the first few months of opening I had to pay the £5 charge for not paying in £1000 that month, but that was clearly… Read Full Review
Written on: 14/03/2011
I've found a&l to be a great bank although our needs are fairly simple and we have a good credit history. We recently won a large contract and needed an overdraft facility to even out the feast and famine of expansion and it took one phone call a quick credit check and that was it the facility was active the next day. They are not without faults ie. Withdrawal limits on the cash line card are too low and the same can be said about the faster payment limit also I use the machine in the branch… Read Full Review
Written on: 28/01/2011
They were fine when it came to "automated business" like receiving my cheques and crediting my account. When it came to ad-hoc queries, they were not so good.
Recently I ran out of the pre-addressed (to Bootle) envelopes that I received when I opened my business account 12 months ago. I thought it would be a simple matter to just ask for some more, so I rang A&L up.
When you ring, you get immediately put on the security conveyor belt and don't get a chance to deviate from the script until… Read Full Review
Written on: 29/11/2010
Without doubt the best business bank, I have used bank of Scotland, tsb and clydesdale over the last 20 years in business. None hold a candle to a&l
… Read Full Review
Written on: 23/10/2010
PURE HATRED!! and other irrational connotations I have closed both Abbey national and Alliance and leicester accounts since the devil spawned putrid Santander came here and poisoned our high streets with their unadulterated filth. They make me want to puke my wretched guts up, gouge out my own eyes and stab dinner forks into my thighs!!!… Read Full Review
Written on: 22/10/2010
Bank seem to be getting worse since taken over by Santander - always a struggle to get them to do anything and often feel like they believe it's their money that I want. Getting increasingly annoyed by their attitude, call centre staff vary considerably, some very helpful, others completely unhelpful and sometimes rude.
Customer service generally poor… Read Full Review
Written on: 20/08/2010
I have just come across this web site and was supprised to read all the negative comments made about the bank.
I changed from my big four bank due to the charges they were charging me as a sole trader.
I found it easy to change online and all the work was done for me.
If I dont pay in 1500.00 a month then they charge me 5.00 a month or less if I only pay in say 800.00 for that month and they pay good interest up to 1000.00 and I transfer the rest to my savings account monthly.
As for paying… Read Full Review
Written on: 26/07/2010 by valueicon (2 reviews written)
I switched to alliance and leicester bank recently following the £100 cash back offer. All was well for first two months and I ever had to talk to there customer services.
They advertise cheque clearing times and 4 working days in their terms of service given to you, but in fact if its a cheque over £1000 they take 7 working days to clear it (which they don't tell you in T and Cs. It's their way of stealing customers money for some days for free to earn some interest on high value cheques.
I… Read Full Review
Written on: 26/07/2010
Truly appalling service. I have felt like I have been trapped in a strange 'twilight zone'. The level of incompetence is truly staggering. I have been trying to open an account for 4 months and am now giving up… Read Full Review
Written on: 26/07/2010
Customer service? They don't know the meaning of it. Staffed by rude scousers with a surly attitude. Fast payments only up to £250 on a business account-ridiculous! They won't allow you to speak to someone in authority but they can ask someone to phone you back. They can't guarantee that they will. Quite frankly as a Bank, they don't cut it. Archaic systems all round and infuriating to deal with. My advice is don't do it. Spain is in the financial mire for a reason and my guess is their… Read Full Review
Written on: 23/07/2010
Alliance and Leicester are a complete joke as a Bank. They advertise a faster payment service on there website but fail to inform customers that the limit is a ridiculous £250 and only if you have transfered to the particular account before. Recently they have changed their IT systems and failed to inform their customers of the impact.If you now try to use there faster payment service it treats all payments as new and no longer recognises your payment history. This means that all new transfers… Read Full Review
Written on: 01/07/2010 by lee82uk (2 reviews written)
We have always found Alliance & Leicester to be really good. Whenever we call them nothing is ever too much trouble and everything always seems to go to plan and on time.
Admittedly we didn't open our bank account directly with Alliance & Leicester, we got a very special business bank account deal from our merchant services provider, (http://www.retailmerchantservices.co.uk)and we're signed up to the affinity scheme meaning we get charged very little for our bank account and most services… Read Full Review
Written on: 25/06/2010
Staffed by bad mannered robots! Their security questions on the phone are "What direct debits do you have, how much, who is the payee? etc". You need to have this information in your head, and if you can't answer there and then you "fail security". They don't want to help by asking another question, they just put the phone down on you!
Is this what they call "customer service"?… Read Full Review
As rated by our community of reviewers
" Seem to think that if they make a fundamental error the customer is... " Read More
" NIGHTMARE! STAY AWAY " Read More
" Painful account opening, unacceptable turnaround times " Read More
" Don't go to BOS for business account!!! " Read More
" Failed at launch " Read More
Written by mysteryshopper1000