Bennetts Motorcycle Insurance Reviews - www.bennetts.co.uk

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Latest Reviews

★☆☆☆☆

“No customer service”

Written on: 26/09/2016 by lodgerroger (2 reviews written)

Took out a new motor cycle insurance policy and international breakdown recovery with Bennetts in July 2016. Phoned customer service 3 times to request a booklet for the breakdown because I was traveling to Europe and was told it would be sent to my home.On third call asked to speak to manager and was told that it was not company policy to allow customers to speak to managers! I was told by operator to print the booklet from internet (68 pages) The booklet has never been received after 3… Read Full Review

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★☆☆☆☆

“£55.44 Cancellation Fee ”

Written on: 20/09/2016 by MacKenzie430 (1 review written)

Got a renewal letter from Bennetts and I gave them a courtesy call advising that the bike is no longer in my ownership. I did not expect to get a letter advising an outstanding balance of £55.44 covering their Cancellation Fee and Time on Cover Charge. I called their settlement account number and was told this sum was owed. Requested to speak to their manager I was put through to customer care whom very quickly backed out advising there was nothing outstanding and to ignore their letter… Read Full Review

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★☆☆☆☆

“Do NOT use Bennetts to insure your motorcycle. Under...”

Written on: 16/09/2016 by Alicia136 (1 review written)

Do NOT use Bennetts to insure your motorcycle. Under any circumstances! Fell on hard times, had to sell my GSX-R and Bennetts charged me HALF the value of the original policy for ONE MONTHS insurance! Terrible customer service and I wish I had not moved from MCE in the first place Never again will I darken my life with this company and will do my up most to deter others from doing so too… Read Full Review

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★☆☆☆☆

“Bennett’s Failure to apply logic common sense”

Written on: 16/09/2016 by ChrisRCox (1 review written)

Bennett’s Failure to apply logic common sense and expected customer service. I have been insured with Bennett’s for almost a year, I have been satisfied with the level of cover and in particular the service provided by the RAC through Bennett’s. To the extent that I recommended my son obtain his insurance for his new bike through them over any of the other Bike specialist brokers. WHAT A MISTAKE!!!!!! He obtained an acceptable quote, and paid for his insurance. He then advised them… Read Full Review

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★☆☆☆☆

“Rip off Britain”

Written on: 05/09/2016 by Mikey124 (1 review written)

If you pay by debit card they automatically put you on continuous renewal without telling you - then when it comes to renewal even after telling them I was not renewing they took money from my account - FCA complaint time - beware not biker friendly… Read Full Review

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Tianawilliams's Comment

Written on: 06/09/2016

They do tell you in your documents...

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★☆☆☆☆

“Unscrupulous!!!”

Written on: 31/08/2016 by Hunter96 (1 review written)

Some yobs caused 3000 quids worth of damage to my GTR 1400 very recently, three weeks ago, I had to claim on my comprehensive insurance taken out with them. I was treated by them as if I'd done something wrong. Eventually the insurers, as this bunch are only brokers, ok'd the work needed on my bike.My insurance was due according to Bennetts they could no longer insure me for no reason other than they couldn't find any insurers who would underwrite insurance for my bike, bearing in mind I had… Read Full Review

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★☆☆☆☆

“Customer service is awful!”

Written on: 21/08/2016 by Edwardg47 (1 review written)

Threatened with cancellation of policy from the outset. Difficult company to call and get an answer. Kept asking for certificate of no claims even though it was sent several times.. always with the threat of cancelling the policy..which eventually they did and applied more than the cost the premium than the insurance! do not respond to emails requesting a call back, but will send you a random one saying...'call us now, we're quiet at the moment' if they have difficulty with this end on the… Read Full Review

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★★★☆☆

“Communications are not the best !!!!”

Written on: 15/08/2016 by Snydertu1993 (1 review written)

Rung to cancel my renewal because they could'nt compete with other well known competitors A week later received a letter saying that they had not heard from me ! And continued to push the legals in my face if I did'nt reinsure !!! Not having that ! … Read Full Review

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★☆☆☆☆

“RIP OFF MERCHANTS”

Written on: 10/08/2016 by Kevg2 (1 review written)

I was late with a payment for my bike insurance so they charged me extra, fine my fault. The next month I rang the day after payment was due to make sure it had gone through to be told that it had and I was up to date. A few days later I was informed by them that the payment had in fact not gone through. So I rang again explained what had happened and the conversation I had had the week before, the operator agreed that it was now Bennett's error and that I would not be charged again! Imagine my… Read Full Review

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Hunter96's Response to Kevg2's Review

Written on: 02/09/2016

This is typical of this shower of mindless minions. I'm still waiting for £136.00 no point in telephoning it falls on deaf ears. The call centre is full of monkies and none of the monkies actually know anything about bikes or bikers Saga should be ashamed of themselves. Wouldn't touch these reprobates with any size barge pole!

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★☆☆☆☆

“Should be investigated ”

Written on: 05/08/2016 by Lane1974 (1 review written)

I could not recommend these to anyone. Appalling customer service which you are charged for. They do not register you on the Motor Insurers Database and you are then taken to court by the DVLA. Don't use them… Read Full Review

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★☆☆☆☆

“Discusting coustomer service”

Written on: 19/07/2016 by MacKenzie341 (1 review written)

having been Insured through Bennetts with ZENITH INSURANCE PLC for the last few years and recently moved home, I decided to be honest with them and inform them of my change of address, where upon I was informed by Bennetts that ZENITH would no longer insure me at my new address and I would have to take out a new policy at a cost of some £130 and I would lose one years no claims discount as my old policy had 5 weeks left to run and would not complete a full year. long story short I decided to… Read Full Review

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★☆☆☆☆

“£300 increase?!”

Written on: 15/07/2016 by Alondrao294 (1 review written)

Bennets tried to increase my insurance by £300 following a collision where I was found 100% not at fault and compensated for. I cancelled my renewal and got insurance with the AA for an amount similar to the original price I was paying before the £300 hike. Clearly Bennets did not want me as a customer by trying to pull a stunt like this… Read Full Review

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★☆☆☆☆

“don t use these”

Written on: 29/06/2016 by Olsonia461 (1 review written)

terrible service,i was involved in a non fault accident straight forward you would think but oh no read the small print its says may,might or if we feel like it.if you have a bike under six months old and is wrote off no new bike just a insulting offer that would nt buy you a replacement.the replacement for mine is 15000 and the have offered ten for a bike that has been on the road 3 months.complaining is a waste of time someone was going to ring me within 24 hours to discus my complaint that… Read Full Review

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★☆☆☆☆

“Demanding money I did not owe them”

Written on: 27/06/2016 by ReneMueller130 (1 review written)

Arived home today to find a letter demanding £66.60 immediately or bennetts would put it in the hands of a debt collecter!!. After a 30 min telephone argument I was told it was a mistake and I didn't owe anything at all. I asked to have this confirmed by email or letter this was flatly refused . TOTALLY APPALLING SERVICE if you don't won't this to happen to you DONT INSURE WITH BENNETTS… Read Full Review

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★☆☆☆☆

“Beware Auto renewal rip off”

Written on: 26/06/2016 by HogRider69 (1 review written)

I called up to haggle the cost of my renewal after finding a cheaper quote online. This was 2 days after my renewal date and Bennetts announced that as the policy had been auto renewed the price could not be altered. I wasn't aware of this and instructed them to cancel and they want £36 "admin fee". I offered to renew with them if they matched the cheaper quote but they insisted until the admin fee was paid they could not look at other policy quotes. Needless to say i renewed elsewhere and… Read Full Review

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Tianawilliams's Response to HogRider69's Review

Written on: 06/09/2016

Why would you call 2 days AFTER the date the renewal has gone through? You deserve the cancellation fees (which you agreed to in the terms and conditions) just for being so stupid to think they can change something that's already gone thru.

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★☆☆☆☆

“Misleading”

Written on: 21/06/2016 by flyinghitcher (1 review written)

After missing around for about an hour, I discovered they had input my motorcycle age as year 1989 and it's 1999 - So that add'd £50 to the overall cost and was not comparative. I don't understand the mistake as they had the Reg and also I told them it was 1999 . This coupled with a £32 admin fee for simple notifications I don't think I will go back there for future policies… Read Full Review

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★☆☆☆☆

“Don't do business with these timewasters!”

Written on: 16/06/2016 by 1973Humphrey (1 review written)

My time is valuable but clearly Bennetts don't think so. Being a new customer, I've tried a number of times to text proof of my NCB, and each time they've failed to acknowledge receipt as promised, necessitating a very time-consuming exchange of emails to confirm that all is in order with my bike insurance. It's still not been confirmed. Meanwhile they spam you non-stop with BS junk mail telling you how wonderful they are. Next year I'll definitely be taking my business elsewhere… Read Full Review

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★☆☆☆☆

“Bennets rip off cancel policy”

Written on: 12/06/2016 by Bullockxb77 (1 review written)

20 minutes on hold. I cancelled my policy 10 days before Time Thay want an extra months money in notice. what for!! Then 50 quid leaving fee. Ripoff. I wouldn't recommend them… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 10/06/2016 by Leticiab371 (1 review written)

Offered me an overpriced renewal, quoted £50 less on many other sites. Taken 5 phone calls to try and get my no claims discount letter, still haven't got an email or letter… Read Full Review

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★☆☆☆☆

“400% increase in premium”

Written on: 26/05/2016 by lsPorter1980 (1 review written)

Tried to rip me off with an automatic renewal with a 400% increase despite having more no claim discout. To add insult to injury, via an online site they offered a price 20% lower than last years quote. Total ripoff… Read Full Review

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