Bennetts Motorcycle Insurance Reviews - www.bennetts.co.uk

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★★★★☆
4.2 / 5
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Latest Reviews

★★★★★

“Excellent communication, information and service ”

Written on: 25/11/2016 by prMeredith1989 (1 review written)

They know how to look after bikers and offer a five star service… Read Full Review

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★☆☆☆☆

“TOTAL RIPOFFS”

Written on: 22/11/2016 by ugougougo (1 review written)

Got a policy with them (an EXPENSIVE one) and when moved from a cheap area to a posh one (everything else stayed the same) by magic the cost INCREASED BY OVER 40% !!!! PLUS ADMINISTRATION FEE! No claim ever made, but they don't care. Don't bring your business there, they are ready to rip you off as soon as they can… Read Full Review

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★☆☆☆☆

“Cheap and NASTY. ”

Written on: 07/11/2016 by Colliermd439 (1 review written)

Hard hand tatics when you need to change some think on your policy. eg address or worse if you cancel. Premium phone numbers, put on hold. So call has already cost pounds before you talk to some one. Cant email to cancel your policy. Have to ring number. And then will charge you big time to cancel. If I just put there name in on search engine in the first place would not of dealt with them. Soooo glad to get away from this and glad did not have to make a claim. Please research before you take… Read Full Review

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★★☆☆☆

“they punish you for early cancellation”

Written on: 03/11/2016 by Vintageboots (1 review written)

I paid £160 for a 12 month insurance policy on my new bike, including breakdown cover and legal cover in the event of a claim. I then sold the bike after 3 months, and rang Bennetts to cancel my policy. They would only refund me £18.50 for the unused 9 months of my insurance. They have a very well rehearsed set of reasons which amount to a cast iron reason why they won't refund the unused premium. In effect, no matter what I tried to say, the Bennetts answer is essentially "we've got your… Read Full Review

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★★☆☆☆

“cheap but a Nightmare”

Written on: 15/10/2016 by garyb12 (4 reviews written)

Bennetts do seem to be pretty cheap compared with some of the others out there. I have insured a few motorbikes with them over the years but cheap is not necessarily the best, The phone lines seem to be a major major problem ! Examples of my bad experiences: I called to get a quote on a 1000cc bike that i was going to potentially buy, i was told that, We are very busy and there are no operators available to help but they would get someone to call me back within 24 hours! No good to me at… Read Full Review

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★★★☆☆

“Administration fees ridulous ”

Written on: 30/09/2016 by JudithHutchison65 (1 review written)

Was happy with price and service until I had to cancel due to selling bike. £50 administration fee just for them to not insure me! Have made 2 changes on my sainsbury car insurance with no charges, now that is service. Would think twice before using again… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 26/09/2016 by lodgerroger (2 reviews written)

Took out a new motor cycle insurance policy and international breakdown recovery with Bennetts in July 2016. Phoned customer service 3 times to request a booklet for the breakdown because I was traveling to Europe and was told it would be sent to my home.On third call asked to speak to manager and was told that it was not company policy to allow customers to speak to managers! I was told by operator to print the booklet from internet (68 pages) The booklet has never been received after 3… Read Full Review

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★☆☆☆☆

“£55.44 Cancellation Fee ”

Written on: 20/09/2016 by MacKenzie430 (1 review written)

Got a renewal letter from Bennetts and I gave them a courtesy call advising that the bike is no longer in my ownership. I did not expect to get a letter advising an outstanding balance of £55.44 covering their Cancellation Fee and Time on Cover Charge. I called their settlement account number and was told this sum was owed. Requested to speak to their manager I was put through to customer care whom very quickly backed out advising there was nothing outstanding and to ignore their letter… Read Full Review

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★☆☆☆☆

“Do NOT use Bennetts to insure your motorcycle. Under...”

Written on: 16/09/2016 by Alicia136 (1 review written)

Do NOT use Bennetts to insure your motorcycle. Under any circumstances! Fell on hard times, had to sell my GSX-R and Bennetts charged me HALF the value of the original policy for ONE MONTHS insurance! Terrible customer service and I wish I had not moved from MCE in the first place Never again will I darken my life with this company and will do my up most to deter others from doing so too… Read Full Review

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★☆☆☆☆

“Bennett’s Failure to apply logic common sense”

Written on: 16/09/2016 by ChrisRCox (1 review written)

Bennett’s Failure to apply logic common sense and expected customer service. I have been insured with Bennett’s for almost a year, I have been satisfied with the level of cover and in particular the service provided by the RAC through Bennett’s. To the extent that I recommended my son obtain his insurance for his new bike through them over any of the other Bike specialist brokers. WHAT A MISTAKE!!!!!! He obtained an acceptable quote, and paid for his insurance. He then advised them… Read Full Review

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★☆☆☆☆

“Rip off Britain”

Written on: 05/09/2016 by Mikey124 (1 review written)

If you pay by debit card they automatically put you on continuous renewal without telling you - then when it comes to renewal even after telling them I was not renewing they took money from my account - FCA complaint time - beware not biker friendly… Read Full Review

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Tianawilliams's Comment

Written on: 06/09/2016

They do tell you in your documents...

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★☆☆☆☆

“Unscrupulous!!!”

Written on: 31/08/2016 by Hunter96 (1 review written)

Some yobs caused 3000 quids worth of damage to my GTR 1400 very recently, three weeks ago, I had to claim on my comprehensive insurance taken out with them. I was treated by them as if I'd done something wrong. Eventually the insurers, as this bunch are only brokers, ok'd the work needed on my bike.My insurance was due according to Bennetts they could no longer insure me for no reason other than they couldn't find any insurers who would underwrite insurance for my bike, bearing in mind I had… Read Full Review

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★☆☆☆☆

“Customer service is awful!”

Written on: 21/08/2016 by Edwardg47 (1 review written)

Threatened with cancellation of policy from the outset. Difficult company to call and get an answer. Kept asking for certificate of no claims even though it was sent several times.. always with the threat of cancelling the policy..which eventually they did and applied more than the cost the premium than the insurance! do not respond to emails requesting a call back, but will send you a random one saying...'call us now, we're quiet at the moment' if they have difficulty with this end on the… Read Full Review

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★★★☆☆

“Communications are not the best !!!!”

Written on: 15/08/2016 by Snydertu1993 (1 review written)

Rung to cancel my renewal because they could'nt compete with other well known competitors A week later received a letter saying that they had not heard from me ! And continued to push the legals in my face if I did'nt reinsure !!! Not having that ! … Read Full Review

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★☆☆☆☆

“RIP OFF MERCHANTS”

Written on: 10/08/2016 by Kevg2 (1 review written)

I was late with a payment for my bike insurance so they charged me extra, fine my fault. The next month I rang the day after payment was due to make sure it had gone through to be told that it had and I was up to date. A few days later I was informed by them that the payment had in fact not gone through. So I rang again explained what had happened and the conversation I had had the week before, the operator agreed that it was now Bennett's error and that I would not be charged again! Imagine my… Read Full Review

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Hunter96's Response to Kevg2's Review

Written on: 02/09/2016

This is typical of this shower of mindless minions. I'm still waiting for £136.00 no point in telephoning it falls on deaf ears. The call centre is full of monkies and none of the monkies actually know anything about bikes or bikers Saga should be ashamed of themselves. Wouldn't touch these reprobates with any size barge pole!

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★☆☆☆☆

“Should be investigated ”

Written on: 05/08/2016 by Lane1974 (1 review written)

I could not recommend these to anyone. Appalling customer service which you are charged for. They do not register you on the Motor Insurers Database and you are then taken to court by the DVLA. Don't use them… Read Full Review

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★☆☆☆☆

“Discusting coustomer service”

Written on: 19/07/2016 by MacKenzie341 (1 review written)

having been Insured through Bennetts with ZENITH INSURANCE PLC for the last few years and recently moved home, I decided to be honest with them and inform them of my change of address, where upon I was informed by Bennetts that ZENITH would no longer insure me at my new address and I would have to take out a new policy at a cost of some £130 and I would lose one years no claims discount as my old policy had 5 weeks left to run and would not complete a full year. long story short I decided to… Read Full Review

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★☆☆☆☆

“£300 increase?!”

Written on: 15/07/2016 by Alondrao294 (1 review written)

Bennets tried to increase my insurance by £300 following a collision where I was found 100% not at fault and compensated for. I cancelled my renewal and got insurance with the AA for an amount similar to the original price I was paying before the £300 hike. Clearly Bennets did not want me as a customer by trying to pull a stunt like this… Read Full Review

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★☆☆☆☆

“don t use these”

Written on: 29/06/2016 by Olsonia461 (1 review written)

terrible service,i was involved in a non fault accident straight forward you would think but oh no read the small print its says may,might or if we feel like it.if you have a bike under six months old and is wrote off no new bike just a insulting offer that would nt buy you a replacement.the replacement for mine is 15000 and the have offered ten for a bike that has been on the road 3 months.complaining is a waste of time someone was going to ring me within 24 hours to discus my complaint that… Read Full Review

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★☆☆☆☆

“Demanding money I did not owe them”

Written on: 27/06/2016 by ReneMueller130 (1 review written)

Arived home today to find a letter demanding £66.60 immediately or bennetts would put it in the hands of a debt collecter!!. After a 30 min telephone argument I was told it was a mistake and I didn't owe anything at all. I asked to have this confirmed by email or letter this was flatly refused . TOTALLY APPALLING SERVICE if you don't won't this to happen to you DONT INSURE WITH BENNETTS… Read Full Review

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