Warehouse Reviews

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★★☆☆☆
1.9 / 5
22% of users recommend this
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Latest Reviews

★☆☆☆☆

“Avoid”

Written on: 29/11/2014 by 1960House (1 review written)

I ordered a bag for my fiancé for Xmas 2 weeks ago and asked for Saturday delivery. Despite this, they attempted to deliver the parcel on Tuesday to Friday when I wasn't at home. They then promised to deliver the parcel on the Saturday (the day I ordered it for). But guess what, no delivery happened. They then promised to deliver it today (the second Saturday) and I have heard nothing despite being told I would be notified when the delivery would be coming. So, I am expecting no delivery and… Read Full Review

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★☆☆☆☆

“How can ordering on line be so hard!!!”

Written on: 05/07/2014 by LylaLindsey155 (1 review written)

I usually shop on ASOS, completely efficient & hassle free site. Ordered some clothes on warehouse for a change, which was also offering free postage if u spent over £50. I spent over £50 but still got charged for postage. That was just the start! Received an email a couple of days later to advise that one of the items I had ordered was out of stock. Over 8 days later I was still waiting for 3 other items. Package finally arrived late with 2 of the items I had ordered but the 3rd item was… Read Full Review

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★☆☆☆☆

“AVOID!! WORST ONLINE SERVICE”

Written on: 10/06/2014 by Lornat123 (1 review written)

I ordered a pair of trousers and paid £3.99 postage and packing and waited over a week for delivery. I did complain half way through the week to customer services and was assured that my item would be delivered Within the next day and if not then I would receive my £3.99 p&p refunded. The order was not delivered for another 3 days and had no further response from customer service. If you like warehouse clothing order from other sites like asos… Read Full Review

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★☆☆☆☆

“Supervisor ”

Written on: 06/04/2014 by VanessaMcWilliams (1 review written)

Bad place to work no people skills… Read Full Review

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★☆☆☆☆

“irresponsible online service. ”

Written on: 24/03/2014 by Ashlync277 (1 review written)

I placed order as USD dollar and ship oversea, while the currency on the invoice was mistakenly put us GBP. I paid more custom tax than I should pay, and the customer service replied me it's their mistake for the currency but it's not their responsibility for any oversea charge and ignore my complaints. oversea customer's right is not protected. I'll never use warehouse online shop again. they can't handle international business… Read Full Review

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★☆☆☆☆

“Don't bother! Worst online high street chain ever!!!!!”

Written on: 08/01/2014 by Danniintwiggy (1 review written)

Ordered a dress for NYE on 27th December with next day delivery! Needless to say never arrived still hasn't arrive so I emailed customer services yesterday and low an behold I today receive a generic email advising that item was that popular it is now out of stock and my order has been cancelled and I will not be charged! Checked paypal I have been charged an the incompetent customer service operatives have refunded to delivery costs twice but failed to refund the dress costs at all! What a… Read Full Review

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★★★☆☆

“Very nice clothes but never get them”

Written on: 22/12/2013

Warehouse has some lovely stuff, but I am yet to order anything online and actually receive it. At least 5 times I have ordered an item online, because they didn't have my size in store only to get an email two days later to say they've not got it. I give up. Will not bother again… Read Full Review

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★☆☆☆☆

“Worst online service I have ever known”

Written on: 06/11/2013

Absolutely disgusted with this company! I ordered a bag and a top online in their sale. The top came a few days later but the bag never turned up even though I had tracking information staring it was on its way then it had been delivered and signed for then they were sending another from store which would arrive the next day! I waited in for over a week and each day a different excuse! They mostly blamed their courier but in my opinion it was never in stock in the first place and I was just… Read Full Review

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★★☆☆☆

“Will not order from Warhouse/Aurora Fashions again”

Written on: 17/09/2013

I was very excited to find the Warehouse/Coast/Oasis website, but it seems like they don't have their act together very well. I placed an order for two items on August 15th and still have not received it. I wrote to customer service on August 19th asking when my items would be shipped. They responded August 20th saying it was shipped but that they couldn't provide a tracking number. Received another e-mail on Aug. 22nd saying my item was shipped on the 22nd and that I could check status by… Read Full Review

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★★☆☆☆

“Sizing is confusing at times, and returning is worse”

Written on: 03/09/2013

I like my skirts but I hated the shopping experience. It's better to get their brand from ASOS which is great by the way and excellent customer service and I think their a sister company… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 12/08/2013 by XShopperX (1 review written)

Do not use warehouses website when you place an order using PayPal it takes you back onto their website and says basket empty as if no order has been placed forcing you to place another order and then charging you for both! There is no customer service number to speak to someone about this problem so now I have two orders for the same thing. It is rediculous there is no one to spk to about this all you can do is send an email and hope some one replied rediculous! Poor service Wong be shopping… Read Full Review

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★☆☆☆☆

“Customer Service Cribbs”

Written on: 28/04/2013

Hava always shopped and dpent a lot at Warehouse and usually pleased with buys. However, recently have suffered from poor customer service at Warehouse when at Cribbs Causeway branch at Mall. The manager is unhelpful and rude with poor knowl… Read Full Review

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★★★★★

“Quick delivery and helpful customer service”

Written on: 29/12/2012 by MrsPickles (4 reviews written)

I ordered two on-sale dresses last week. I'd been watching them for months and I leaped when they went on sale. So did others, apparently! After I'd paid and checked out I received a notice that one of the dresses was sold out online but they would look for it in a store. I didn't have much hope and was a bit annoyed. Within an hour I got a second notice that both dresses were shipping the same day and would be with me the next day... and they were! They both arrived the next day, in time for… Read Full Review

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★☆☆☆☆

“Warehouse dreadful on-line service”

Written on: 19/11/2012

I ordered a bag as a present, paid for the next day delivery option, and stayed at home to wait for it to arrive. At late lunchtime I got a phone call from Warehouse to say there was a technical problem at their warehouse and the bag would now be delivered on Monday. I asked whether there was a problem with it being out of stock and was told no. I have stayed at home today for the second time to wait for the parcel to arrive. At mid-afternoon I have discovered an email telling me the bag is… Read Full Review

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★☆☆☆☆

“Poor delivery service”

Written on: 06/09/2012

I ordered an item online for holidays, paid for standard delivery as no rush for it. Waited 2 weeks and still no sign, contacted the company who said YODEL had tried to deliver it but no answer so I had to call or email to re-arrange delivery. As I work during the day I could only call after 7pm. Call centres were shut so had to go online, you needed a calling card with ref no. in order to rearrange delivery. The company hadn't left a card ( and I doubt they actually even tried to deliver it in… Read Full Review

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★★☆☆☆

“Security tags making holes in the clothing”

Written on: 17/08/2012 by mpeaky (1 review written)

I love warehouse, I love the style of the clothing the quality everything, however I am recently being frustrated that when buying clothes instore the security tags are leaving holes in there clothing, I had a recent incident in which I complained to customer services about ,they were very helpful and dealt with my complaint efficently so I decided I would start to order online to get away from the problem of the holes in the clothing. However what I didnt realise if they have no longer that… Read Full Review

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★☆☆☆☆

“Weird shopping experience”

Written on: 03/08/2012

I love Warehouse clothes and have no complaints about the quality of the goods. But the way they take the payment from you when you order online is just downright weird! They say that they money doesn't leave your account until they send your order. Not so. It went from my account instantly. Then, when they sent the order, it went back IN to my account, and didn't come out again for almost a week! Thankfully I was keeping an eye on my account so I didn't end up overdrawn, but it could easily… Read Full Review

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★☆☆☆☆

“Disgusting service from Warehouse”

Written on: 05/07/2012

Placed an order over 10 days ago with Warehouse and paid £4.99 guaranteed delivery within 2 days.Have sent numerous emails and no goods and yet £94.00 taken out of account.Disgusting service and annoying there is no contact number to complain.They don't even respond to your emails.I wonder if they will be another high street store to close.Would never recommend using there Warehouse website and wished I had read some of these reviews as I certainly would not have used them to order online.I… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 12/06/2012

very disappointed in their online service. Four times in the last month, I have tried to order from warehouse. My items appear to be in stock when I order. 3 or 4 days later I receive an email to say the item is out of stock and so the order has been cancelled. The frustrating thing is that each time, their website is still showing the items to be in stock - which must mean that they are still accepting orders for them! I could understand if it was just once or twice. But four times in a row… Read Full Review

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★☆☆☆☆

“Poor quality”

Written on: 05/06/2012 by icecoolbabe (1 review written)

Bought 3 vest tops ready for the summer, great style with zip detail so got in 3 colours. First top shrank to half the size after first wear and wash! Washed as per instructions at 40 degrees. Expensive tops do very disappointed… Read Full Review

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