Fat Face Reviews

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  • Quality of service

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  • Value For Money

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Latest Reviews

★★★★★

“Shopping in Fat Face is a fantastic experience! The...”

Written on: 17/08/2015 by KierstenHowell (1 review written)

Shopping in Fat Face is a fantastic experience! The diversity of styles in both the 'ladies and gent's department' appeal to a wide age range and interesting and attractive fabrics further enhance these designs. It is also an added advantage to be able to easily co-ordinate separates, accessories and footwear. The quality of knitwear products is worthy of special mention and both casual and fine crochet items retain their shape and appearance following regular washes. The price range is in… Read Full Review

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★★★★★

“Just wanted to put in a good word about the manager of...”

Written on: 31/01/2015 by Maleaho9 (1 review written)

Just wanted to put in a good word about the manager of the Norwich Fat Face. Recently, I went in to the store because my gift card had expired before I had had a chance to use it and every time that I tried to use it, I couldn't find an item that I liked and when I tried to buy something of the website, it said that I could not buy using a gift card. Also, during 2014 I had been ill so was unable to have a look around the store as much as I would have liked. However, when I went in recently… Read Full Review

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★★☆☆☆

“Holes!”

Written on: 21/01/2015 by ufFuller288 (1 review written)

I began using Fat Face last year, liking the style and sizing of the women's clothing. However, I was slightly disappointed with the quality of fabrics after washing, finding that the jumpers widened considerably and the sleeves lengthened! Also, one of the long sleeve T-Shirt fabric tops I purchased developed a series of small holes quickly. Thinking this may be linked to my washing machine I did not return it. Recently, my husband has began shopping in Fat Face. A couple of his T-Shirts have… Read Full Review

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Martyn869's Comment

Written on: 05/05/2015

I've just gone on this site to find out if anyone else as had the same problem as I have and I was surprised to find out there is I got a pair of pyjamas from the store and the top as got lots of tiny holes all over particularly on the elbows it as put me of buying anymore from there

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★★★★★

“Rhosneigr Anglesey”

Written on: 01/08/2014 by Celtgrav (1 review written)

Friendly relaxed atmosphere in this shop, small shop but choice is excellent nothing is to much trouble for them. Staff make you feel so welcome it's a pleasure to shop there. It's a shame they don't have a slightly bigger shop. This is how shopping should be. Thank you… Read Full Review

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★★★★★

“Great Company to deal with”

Written on: 05/07/2014

I would like to congratulate Fatface on a) their excellent in-store staff and customer service b) the quality of their products c) the sizing of their products. Oh that all companies were the same! I recently had to return a skirt which I decided I did not want and asked for a replacement - I received prompt return of my money and an apologetic email to advise the replacement was no longer available. (Most companies would just return the money and not bother to reply). The garments I have… Read Full Review

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★☆☆☆☆

“Beware of so called Sales.”

Written on: 05/03/2014 by 411Christie (1 review written)

I have always been a fan of Fat face clothes and over the years have placed regular orders as well as during sale periods. Having placed my order on Tue of this week I sat back and i waited for the order to arrive. After being notified that my order had been despatched I then received a further email informing that that Eliis Jacket ordered was not available and should not have been in the sale. After contacting Fat Face via telephone I was informed this item did not exist in their… Read Full Review

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★★★★★

“happy customer”

Written on: 09/07/2013

I recently went into a fat face store in birmingham (the mailbox). And I have to say I was not only impressed by the clothes and their quailty but the staff in there were very impressive! I would even go as far as saying the best service I have been given! I went in to exchange a present I had been brought which I thought would be a long robotic process as I normally find happens when you try and return something. However A very friendly, polite young lady called Georgina served me, I had no… Read Full Review

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★★☆☆☆

“clothes are great as always - delivery APPALLING”

Written on: 13/04/2013 by lw2013 (1 review written)

ordered 2 tunics when they had a deal on for free delivery. I ordered on 1st April and finally received my goods on 12th April. Unacceptably poor delivery especially considering that this is a shop who pride themselves on quality clothes. given they charge 8.50 for next day delivery I'd hate to think how long this actually takes. Most companies for next day delivery charges are no way near this steep. Will stick with ordering online from Amazon in future (free delivery and actually always… Read Full Review

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★★★★☆

“fat face quality”

Written on: 20/02/2013

i have tried shopping in other shops but always end up in fate face i find there cloths ware really well and service very good i have noticed people have been saying that the cloths can be a bit pricy but you pay your money for qualty and hardwaring clothings plus you also get a lot of detail on some of the clothing… Read Full Review

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★★★★★

“Thank you for your excellent customer service”

Written on: 29/12/2012

last year I bought a pair of flip-flops in Heathrow Airport at the end of September, which then broke some six months later. I contacted Fat Face Customer Service to see what they could do. I didn't have the receipt and could only tell them when and where I bought them. With no quibble whatsoever they sent me a brand new pair of the flip-flops, first phoning me to see whether I minded that they were the new season's, not the previous season. I was so grateful to them for their excellent level… Read Full Review

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★★★★★

“Best boots ever!”

Written on: 01/09/2012

I have always liked fat face and just recently ordered their new Erin boots online. These boots were absolutely lovely, made with real leather. I ordered standard delivery and it arrived within three days. I like the fact they use royal mail for standard delivery- in my experience royal mail are a far superior delivery service to some of the so called express couriers who never give you a delivery slot and if you are not in you have to call them to rearrange. Delivery was free as my order was… Read Full Review

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★★★☆☆

“Clothes are Good, Returns is a Joke!”

Written on: 11/06/2012 by jasoncooke93 (50 reviews written)

I've been spending with Fat Face since 2005. Style and Quality has always been high quality. Returns for the last 12 months has been shocking. The last return has promoted the review. Sent return by recorded mail 23 days ago and signed for by Fat Face 21 days ago. In my experience this last 12 months unless you chase the return, they will sit on the refund and await your call. Shocking Returns Protocol… Read Full Review

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★★★★★

“can be pricey but you get what you pay for”

Written on: 09/05/2012 by madcat (36 reviews written)

I use fat face allot and even though they are pricey the clothes last forever. I always head in there for the sales especially as you can get some really good deals. The staff are really nice and laid back (and Ive been in a variety of stores of theirs). The store is always clean and tidy and well laid out, happy shopper… Read Full Review

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★★★★★

“Great designs, brilliant sales, excellent quality”

Written on: 06/05/2012 by keswickian (1 review written)

We have a house full of fatface clobber...some of my favourite shirts and hoodies still bearing up after years of head wear....keep up the good work fatface… Read Full Review

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★★★☆☆

“poor quality zips”

Written on: 19/12/2011 by richardhensby (1 review written)

I purchased a jacket for £85 less than a year ago while down in Devon. It seemed just what I needed for the remainder of the winter (a few weeks) and have recently got it out of the cupboard again now that it's getting chilly. Within two days the zip broke - it just pops open - and I called Fat Face (not the shop) to find out what could be done about this as the jacket has had hardly any wear. Their response was, basically, tough luck. Items are guaranteed for six months and after that we… Read Full Review

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★★★★★

“Very good quality kids cloths”

Written on: 27/10/2011

Three years ago we purchased our daughter a Fatface jacket and she has just grown out of it. After trawling every shop on the high street including Debenham's,John Lewis, House of Frazer, Next, etc, we found ourselves back in Fatface on the off chance that they had a suitable winter coat. I say off chance because Fatface's website stated that our local high street branch did not stock kids cloths! Sure, after looking in all of the stores listed, we did see a lot of coats, but they all… Read Full Review

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★☆☆☆☆

“Fat Face - Poor Quality. ”

Written on: 16/05/2011 by judest (9 reviews written)

Fat Face - Poor Quality.
I recently had to return 4 items to the Fat Face store near me. Large holes appeared in two sets of cropped trousers in less than a week and also the stitching fell apart under one of the arms on one of the t-shirts and a small hole appeared in the other. I only purchased four items so a 100% waste of time and money, at £40 a pair of cropped trousers and £18 a t-shirt, these items are not cheap but seem to have been porrly produced in Bangladesh. £116 had to be… Read Full Review

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★★★☆☆

“ I love Fat face, I have shopped there for years and...”

Written on: 02/04/2011 by klangers123 (1 review written)

I love Fat face, I have shopped there for years and have many items of their clothing, Bags, Shoes etc. Although they have always been a bit pricey (the high prices paying for the fancy tags which ultimately serve absolutely no purpose)the designs are good, quality fabrics are used and the overall service is brilliant. Unfortunately this all seems to have changed over the last year or so. The prices are becoming considerably higher.....does anybody really want to pay £45 for a pair of pyjamas?… Read Full Review

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★★★★★

“I've shopped online with FatFace a number of times....”

Written on: 08/11/2010 by binkyola (4 reviews written)

I've shopped online with FatFace a number of times. The clothes are always really nice quality, if a little pricey and delivery is speedy too. I've had no problem with returns and the online ordering system is very easy to use. I like getting their emails telling me when there is going to be a sale, I always click through straight away in the hope of bagging a bargain… Read Full Review

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★★★★★

“Visited a smaller store, and the staff were very...”

Written on: 26/06/2010 by auntypathy (1 review written)

Visited a smaller store, and the staff were very helpful and chatty. I needed a handbag urgently and purchased one of their small, pink leather bags.

A month and a half later, a second visit was required as due to metal fatigue, one of the ends of the strap had parted company with the bag! It was replaced without question despite the fact I had no receipt on me and minutes later I was out of the store with a brand new bag. Excellent service!

It would have been nice to have some information on… Read Full Review

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Judest's Response to auntypathy's Review

Written on: 16/05/2011

I found this review not helpful because...if the ruddy thing suffers from Metal fatigue - THAT IS NOT A POSITIVE IN MY OPINION It doesn't matter than they sorted it out quickly, why should poor quality goods be sold in the first place.

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