Fat Face Reviews

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★★★★☆
4.0 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★★★★★

“Great Company to deal with”

Written on: 05/07/2014

I would like to congratulate Fatface on a) their excellent in-store staff and customer service b) the quality of their products c) the sizing of their products. Oh that all companies were the same! I recently had to return a skirt which I decided I did not want and asked for a replacement - I received prompt return of my money and an apologetic email to advise the replacement was no longer available. (Most companies would just return the money and not bother to reply). The garments I have… Read Full Review

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★☆☆☆☆

“Beware of so called Sales.”

Written on: 05/03/2014 by 411Christie (1 review written)

I have always been a fan of Fat face clothes and over the years have placed regular orders as well as during sale periods. Having placed my order on Tue of this week I sat back and i waited for the order to arrive. After being notified that my order had been despatched I then received a further email informing that that Eliis Jacket ordered was not available and should not have been in the sale. After contacting Fat Face via telephone I was informed this item did not exist in their… Read Full Review

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★★★★★

“happy customer”

Written on: 09/07/2013

I recently went into a fat face store in birmingham (the mailbox). And I have to say I was not only impressed by the clothes and their quailty but the staff in there were very impressive! I would even go as far as saying the best service I have been given! I went in to exchange a present I had been brought which I thought would be a long robotic process as I normally find happens when you try and return something. However A very friendly, polite young lady called Georgina served me, I had no… Read Full Review

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★★☆☆☆

“clothes are great as always - delivery APPALLING”

Written on: 13/04/2013 by lw2013 (1 review written)

ordered 2 tunics when they had a deal on for free delivery. I ordered on 1st April and finally received my goods on 12th April. Unacceptably poor delivery especially considering that this is a shop who pride themselves on quality clothes. given they charge 8.50 for next day delivery I'd hate to think how long this actually takes. Most companies for next day delivery charges are no way near this steep. Will stick with ordering online from Amazon in future (free delivery and actually always… Read Full Review

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★★★★☆

“fat face quality”

Written on: 20/02/2013

i have tried shopping in other shops but always end up in fate face i find there cloths ware really well and service very good i have noticed people have been saying that the cloths can be a bit pricy but you pay your money for qualty and hardwaring clothings plus you also get a lot of detail on some of the clothing… Read Full Review

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★★★★★

“Thank you for your excellent customer service”

Written on: 29/12/2012

last year I bought a pair of flip-flops in Heathrow Airport at the end of September, which then broke some six months later. I contacted Fat Face Customer Service to see what they could do. I didn't have the receipt and could only tell them when and where I bought them. With no quibble whatsoever they sent me a brand new pair of the flip-flops, first phoning me to see whether I minded that they were the new season's, not the previous season. I was so grateful to them for their excellent level… Read Full Review

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★★★★★

“Best boots ever!”

Written on: 01/09/2012

I have always liked fat face and just recently ordered their new Erin boots online. These boots were absolutely lovely, made with real leather. I ordered standard delivery and it arrived within three days. I like the fact they use royal mail for standard delivery- in my experience royal mail are a far superior delivery service to some of the so called express couriers who never give you a delivery slot and if you are not in you have to call them to rearrange. Delivery was free as my order was… Read Full Review

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★★★☆☆

“Clothes are Good, Returns is a Joke!”

Written on: 11/06/2012 by jasoncooke93 (42 reviews written)

I've been spending with Fat Face since 2005. Style and Quality has always been high quality. Returns for the last 12 months has been shocking. The last return has promoted the review. Sent return by recorded mail 23 days ago and signed for by Fat Face 21 days ago. In my experience this last 12 months unless you chase the return, they will sit on the refund and await your call. Shocking Returns Protocol… Read Full Review

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★★★★★

“can be pricey but you get what you pay for”

Written on: 09/05/2012 by madcat (36 reviews written)

I use fat face allot and even though they are pricey the clothes last forever. I always head in there for the sales especially as you can get some really good deals. The staff are really nice and laid back (and Ive been in a variety of stores of theirs). The store is always clean and tidy and well laid out, happy shopper… Read Full Review

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★★★★★

“Great designs, brilliant sales, excellent quality”

Written on: 06/05/2012 by keswickian (1 review written)

We have a house full of fatface clobber...some of my favourite shirts and hoodies still bearing up after years of head wear....keep up the good work fatface… Read Full Review

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★★★☆☆

“poor quality zips”

Written on: 19/12/2011 by richardhensby (1 review written)

I purchased a jacket for £85 less than a year ago while down in Devon. It seemed just what I needed for the remainder of the winter (a few weeks) and have recently got it out of the cupboard again now that it's getting chilly. Within two days the zip broke - it just pops open - and I called Fat Face (not the shop) to find out what could be done about this as the jacket has had hardly any wear. Their response was, basically, tough luck. Items are guaranteed for six months and after that we… Read Full Review

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★★★★★

“Very good quality kids cloths”

Written on: 27/10/2011

Three years ago we purchased our daughter a Fatface jacket and she has just grown out of it. After trawling every shop on the high street including Debenham's,John Lewis, House of Frazer, Next, etc, we found ourselves back in Fatface on the off chance that they had a suitable winter coat. I say off chance because Fatface's website stated that our local high street branch did not stock kids cloths! Sure, after looking in all of the stores listed, we did see a lot of coats, but they all… Read Full Review

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★☆☆☆☆

“Fat Face - Poor Quality. ”

Written on: 16/05/2011 by judest (8 reviews written)

Fat Face - Poor Quality.
I recently had to return 4 items to the Fat Face store near me. Large holes appeared in two sets of cropped trousers in less than a week and also the stitching fell apart under one of the arms on one of the t-shirts and a small hole appeared in the other. I only purchased four items so a 100% waste of time and money, at £40 a pair of cropped trousers and £18 a t-shirt, these items are not cheap but seem to have been porrly produced in Bangladesh. £116 had to be… Read Full Review

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★★★☆☆

“ I love Fat face, I have shopped there for years and...”

Written on: 02/04/2011 by klangers123 (1 review written)

I love Fat face, I have shopped there for years and have many items of their clothing, Bags, Shoes etc. Although they have always been a bit pricey (the high prices paying for the fancy tags which ultimately serve absolutely no purpose)the designs are good, quality fabrics are used and the overall service is brilliant. Unfortunately this all seems to have changed over the last year or so. The prices are becoming considerably higher.....does anybody really want to pay £45 for a pair of pyjamas?… Read Full Review

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★★★★★

“I've shopped online with FatFace a number of times....”

Written on: 08/11/2010 by binkyola (4 reviews written)

I've shopped online with FatFace a number of times. The clothes are always really nice quality, if a little pricey and delivery is speedy too. I've had no problem with returns and the online ordering system is very easy to use. I like getting their emails telling me when there is going to be a sale, I always click through straight away in the hope of bagging a bargain… Read Full Review

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★★★★★

“Visited a smaller store, and the staff were very...”

Written on: 26/06/2010 by auntypathy (1 review written)

Visited a smaller store, and the staff were very helpful and chatty. I needed a handbag urgently and purchased one of their small, pink leather bags.

A month and a half later, a second visit was required as due to metal fatigue, one of the ends of the strap had parted company with the bag! It was replaced without question despite the fact I had no receipt on me and minutes later I was out of the store with a brand new bag. Excellent service!

It would have been nice to have some information on… Read Full Review

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Judest's Response to auntypathy's Review

Written on: 16/05/2011

I found this review not helpful because...if the ruddy thing suffers from Metal fatigue - THAT IS NOT A POSITIVE IN MY OPINION It doesn't matter than they sorted it out quickly, why should poor quality goods be sold in the first place.

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★★☆☆☆

“I have loads of FatFace clothes, - tops, trousers,...”

Written on: 02/01/2010

I have loads of FatFace clothes, - tops, trousers, skirts, belts, socks, a handbag and a lovely jacket. When I used to go into the local fatface store, it used to be so difficult to move around it was so busy and I always had to limit myself to the number of items to try on as I liked so much of their stuff.
These days I cannot find anything in store or on-line that I'd like to buy.
I visited a store just before Xmas and there was hardly anyone in there, presumably because there was so little… Read Full Review

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★★★★★

“Fat Face has a nice shop layout & helpful friendly...”

Written on: 15/01/2009

Fat Face has a nice shop layout & helpful friendly staff. Quality of garments very high, will last. Good in the sales also. Tends to be pricy. The smaller shops mostly womens clothes. Overall a pleasant shopping experience. The clothes look and feel good on from one who doesn't always like shopping for clothes… Read Full Review

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★★★★★

“Coming from someone who doesn't really like clothes...”

Written on: 18/06/2008

Coming from someone who doesn't really like clothes shoping, Fat Face is the only one I will go into without wanting to get out of asap… Read Full Review

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★★★★★

“I love Fat Face clothing. My wardrobe is virtually...”

Written on: 08/02/2006 by Jo Thomson (1 review written)

I love Fat Face clothing. My wardrobe is virtually full of it. The quality of materials used is excellent, and it all washes well time after time. It is very robust. The clothes are well made, and the colours and logo's are vibrant and eye catching. The staff are very friendly and very helpful, and the online shopping is excellent too. Even the accessories are excellent. I can't sing their praises enough. In fact, I am beginning to think I am addicted and have a problem. The menswear is… Read Full Review

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