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Picture courtesy of Belgarian.
| Quality of service | 6.9/10   |
|---|---|
| Layout of shop | 7.7/10 |
| Value for Money | 7.2/10 |
| Reviewer Rating | 7.1/10 |
| Overall Rating | 5.6/10 |
If you are a regularly shop at Next why not share your experiences with others and write reviews of Next shopping here.
Full review by
Guest.
on 11th Apr 2008
User Rating : 10
Respect :
0
Good Points: Price and variety of styles particularly like childrens section sizes are accruate eg fits age that is on tag.
Bad Points: Styles change quickly presure from children to by latest style
General comments: Layout off the stores make shoping quicker eg men women and children seprate and well labled
Guest.'s review and ratings | 45 words
Review by
alex4819
on 5th Apr 2008
User Rating : 5
Respect :
0
Agree with others that sizing is all over the place, whether tops, trousers, shoes, children's or otherwise. Avoid jersey tops which shrink badly. Children's shoe sizes especially are totally way out from the norm.
Sale days, yes, are a total manic mess.
My local store has nonchalent, young staff (Dumfries).
Very little stocked in this store in kids' section unless you are under 5.
Website is a nightmare to navigate now they've renewed it. Searching just reveals totally what you don't want. ...
alex4819's full review | 81 words
Review by
michelle cel
on 13th Mar 2008
User Rating : 2
Respect :
0
I must admit that I hardly ever go in Next as I know exactly what they have in there! - the same stuff as last time! The clothes are too old and boring. However I will admit that the clothes are made to a good standard.
michelle cel's full review | 84 words
Review by
chez18
on 6th Feb 2008
User Rating : 7
Respect :
0
not my first place to shop but would have a nosy in there every now and again!
chez18's full review | 53 words
Review by
natalievines1984
on 12th Jan 2008
User Rating : 7
Respect :
+1
nice tidy stores apart from the sale days.
natalievines1984's full review | 18 words
Review by
gabbyco
on 1st Jan 2008
User Rating : 7
Respect :
0
I bought an item, and I currently don't live near a Next branch as I live in a village. The nearest branch is quite far for me by car (22 miles), and petrol is very expensive where I live. Basically, the security tag was disconnected and left on the item of a two piece trouser suit that I bought for a job interview. The buzzer didn't ring when I got home from the Westwood Cross Store in Thanet, and I had to go back. When I telephoned and got through to the store to complain, I couldn't get my tr ...
gabbyco's full review | 284 words
Review by
Lisa Louise
on 20th Sep 2007
User Rating : 6
Respect :
0
Overall, Next make good quality clothes but sort the sizes out!
Lisa Louise's full review | 51 words
Review by
anniehal38
on 30th Jul 2007
User Rating : 9
Respect :
0
I have always found Next Directory to be very efficient with the goods delivered very swiftly with few errors. The returns process I have also found quick especially if you use the courier. They sometimes say an item will be out of stock and may come in 3-4 weeks but usually goods appear much more quickly than that, overall a good service, although I do feel the range of girls' clothing has gone downhill in the last couple of directories.
anniehal38's full review | 101 words
Review by
nadinespence
on 5th Jun 2007
User Rating : 10
Respect :
0
Next is a fantastic store all round!!! VERY HIGHLY RECOMMENDED!!!
nadinespence's full review | 23 words
Review by
diamondkitten
on 27th Feb 2007
User Rating : 9
Respect :
0
Totally recommend the staines store, the staff are fantastic and they have a great range of stock.
diamondkitten's full review | 69 words
Review by
kep80
on 11th Sep 2006
User Rating : 7
Respect :
0
All in all, I think that Next is quite a good shop for clothing (I haven't bought any house-hold items yet, but am told that they're of a good quality). Most of their clothing is rather plain, so it's more of a casual/workwear type shop. I probably wouldn't get my clubbing gear from them! If, however, you want a pack of t-shirts or shirt for work, then this is an ideal place. Having said that, their underwear and shoes can be very glam and pretty.
My only real gripe (apart from pricing) is ...
kep80's full review | 235 words | 1 comment added.
Review by
foxview
on 3rd Apr 2006
User Rating : 9
Respect :
0
Next on the high street is a very good clothing and accessory shop. Even though some of the items seem pricey, you do actually get what you pay for, as 99.9% of clothes are very good quality. The Next directory service is OK, but a lot of what you want to order over the phone is usually out of stock and will take one to two weeks for delivery. It is quicker to get it from the shop.
foxview's full review | 86 words
Review by
Susiesr
on 20th Mar 2006
User Rating : 7
Respect :
0
Although Next has served me well over the years, since they opened their stores in fact, I have largely been satisfied with the service- they accommodate size 6 individuals, which is great! However, the Next Directory, I have found to be quiet dreadful. Orders are sometimes inaccurate and returning items is by far the worst process with incorrect invoicing and "lost returns" which result in re-submitting the original paperwork. All in all, it is a long, tedious process. I will continue to sh ...
Susiesr's full review | 117 words
Review by
Moushka D
on 12th Feb 2006
User Rating : 9
Respect :
0
Next and Next Directory I have to say would be a staple for any work or casual wardrobe.
I especially like their rugby tops which are prettily designed and seem of decent quality.
Suits are also nice, having said that though, I don't expect hem of trousers to fall apart after only 2 wears!!
Pretty cashmere mix (I think) beaded cardigans (I bought 2, black and teal) but popper fastening on 1 came apart after only 1 or 2 wears! not good enough in my opinion. They charge too much for del ...
Moushka D's full review | 145 words
Review by
waspybird
on 23rd Jan 2006
User Rating : 1
Respect :
+3
I went to 3 next stores. Colchester/Basildon/Chelmsford
I originally saw a green gillet priced at £54.99 but all they had were size 10 so I asked when they would get more, I was told the delivery would be in on the Wednesday, but couldn't guarantee they would be on it. So I rang that afternoon to be told it had not been unpacked, so I asked if they could ring me, the assistant said no.
So I rang next day and turned out the item was not there after all. So I asked could they order it for ...
waspybird's full review | 327 words
Review by
Emmalops
on 6th Dec 2005
User Rating : 8
Respect :
-1
I have shopped with NEXT for years its always had good range and the jeans and pants seem to fit my shape much better than other stores. They have a fab selection of watches and accessories which seem to get better each season. My only complaint is that the Directory interest is too high.
Emmalops's full review | 76 words
Review by
coolcat
on 22nd Aug 2005
User Rating : 9
Respect :
-1
I have been shopping with Next for years now, and no matter what size I have been, Next is usually very good when it comes to fitting me (except last year - the trousers of the suits seemed to go a little haywire, but I think this has now been sorted).
They cater for people from a size 8 upto a size 22 (on most ranges), which is excellent for all types.
I also have the Next catalogue, and shop via this or online as well as in the shops, and have always found the staff to be pleasant, polit ...
coolcat's full review | 174 words
Review by
jontip
on 25th Sep 2004
User Rating : 10
Respect :
0
Next is a fantastic store chain with some really great and helpful staff. The call centre staff are lively, entertaining and fun to talk to. Admittedly they do very little in my large size but I love to browse and occasionally get a great product. Homewares are also in a class of their own.
jontip's full review | 74 words
Review by
vherbertsmith
on 16th Sep 2004
User Rating : 4
Respect :
0
I always feel a bit odd telling people that I don't like Next, they look at me like I've got the plague. I am 5.9" and, although I can get longer trousers to fit me now, I find their tops and blouses too short and too wide. I have also had a couple of tops that have shrunk after washing. I do like their childrens clothes though. On the whole though I think Next is very overpriced and is relying on it's loyal customer base for continued support.
vherbertsmith's full review | 87 words | 2 comments added.
Review by
Belle16
on 20th Aug 2004
User Rating : 5
Respect :
-1
Next has a good range of clothes, evening wear, casual wear, work wear, and lots of shoes. Can sometimes be expensive for what you get- eg basic clothes- if you go to a different shop, you could get the same thing for half the price.
Sometimes, I find with Next that the staff are very selective about which customers they give assistance to- I've noticed that they always go to older women to offer them help but always ignore younger people.
Belle16's full review | 81 words | 5 comments added.
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