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Average Ratings
Quality of service7/10 Based on 21 ratings
Layout of shop7.9/10 Based on 23 ratings
Value for Money7.3/10
Reviewer Rating7.3/10
Overall Rating5.7/10 Based on 41 ratings
71% Recommended17 out of 24 Reviews
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24 Review Centre Next Reviews

  • Full review by
    PieDizzle Rank: Major
    on 15th Jun 2009


    User Rating : 6
    Respect : 0

    Good Points: Baby / childrens clothes. Quality of these items. Store layout.

    Bad Points: Adult clothes are bland and old fashioned. Footwear sizing comes up small.

    General comments: I firstly, do not shop here for myself, I find adult clothes here to be bland, dull and a bit mature even matron - like for me. However childrens clothes (nothing much for older children 5+) are of excellent quality and very smart, unlike many other brands of childrens and baby clothes they wash up well without bobbling, etc. However, the childrens footwear sizing is very small. I also bought my 3 year old son a pair of sandals and after one day of wear in the park the rubber on the soles had worn to thread, this was unacceptable and were returned.
    PieDizzle's review and ratings     | 122 words | 1 comment added.

  • Review by
    Julie316 Rank: Captain
    on 12th Sep 2008


    User Rating : 9
    Respect : 0

    I really like Next because their clothes never seem to wear out or lose their colour and shape, especially compared to other high street stores. Their directory offers a good service too, I just wish their sizes were a little more standard as I always have to order two sizes and then send one back as I don't know which one will fit.
    Julie316's full review     | 73 words

  • Review by
    sarahmartine Rank: Lance Corporal
    on 7th Jun 2008


    User Rating : 10
    Respect : 0

    I love Next, apart from the above two bad points! The quality of the clothing is fantastic, especially jeans/childrenswear and school uniform which will be grown out of quicker than it wears out! They do sometimes seem to be a little behind the times and could maybe have a slightly younger feel to some of the designs. I used to work there and above all Next do put customer service first...you will always get a refund or exchange! The directory offers a good service too and I like the fact you ...
    sarahmartine's full review     | 195 words

  • Review by
    Guest.
    on 11th Apr 2008


    User Rating : 10
    Respect : 0

    Layout off the stores make shoping quicker eg men women and children seprate and well labled
    Guest's full review     | 45 words

  • Review by
    alex4819 Rank: Corporal
    on 5th Apr 2008


    User Rating : 5
    Respect : 0

    Agree with others that sizing is all over the place, whether tops, trousers, shoes, children's or otherwise. Avoid jersey tops which shrink badly. Children's shoe sizes especially are totally way out from the norm. Sale days, yes, are a total manic mess. My local store has nonchalent, young staff (Dumfries). Very little stocked in this store in kids' section unless you are under 5. Website is a nightmare to navigate now they've renewed it. Searching just reveals totally what you don't want. ...
    alex4819's full review     | 81 words

  • Review by
    michelle cel Rank: Corporal
    on 13th Mar 2008


    User Rating : 2
    Respect : 0

    I must admit that I hardly ever go in Next as I know exactly what they have in there! - the same stuff as last time! The clothes are too old and boring. However I will admit that the clothes are made to a good standard.
    michelle cel's full review     | 84 words

  • Review by
    chez18 Rank: Colonel
    on 6th Feb 2008


    User Rating : 7
    Respect : 0

    not my first place to shop but would have a nosy in there every now and again!
    chez18's full review     | 53 words

  • Review by
    natalievines1984
    on 12th Jan 2008


    User Rating : 7
    Respect : +1

    nice tidy stores apart from the sale days.
    natalievines1984's full review     | 18 words

  • Review by
    gabbyco Rank: Major
    on 1st Jan 2008


    User Rating : 7
    Respect : 0

    I bought an item, and I currently don't live near a Next branch as I live in a village. The nearest branch is quite far for me by car (22 miles), and petrol is very expensive where I live. Basically, the security tag was disconnected and left on the item of a two piece trouser suit that I bought for a job interview. The buzzer didn't ring when I got home from the Westwood Cross Store in Thanet, and I had to go back. When I telephoned and got through to the store to complain, I couldn't get my tr ...
    gabbyco's full review     | 284 words

  • Review by
    Lisa Louise Rank: Corporal
    on 20th Sep 2007


    User Rating : 6
    Respect : 0

    Overall, Next make good quality clothes but sort the sizes out!
    Lisa Louise's full review     | 51 words

  • Review by
    anniehal38 Rank: Lance Corporal
    on 30th Jul 2007


    User Rating : 9
    Respect : 0

    I have always found Next Directory to be very efficient with the goods delivered very swiftly with few errors. The returns process I have also found quick especially if you use the courier. They sometimes say an item will be out of stock and may come in 3-4 weeks but usually goods appear much more quickly than that, overall a good service, although I do feel the range of girls' clothing has gone downhill in the last couple of directories.
    anniehal38's full review     | 101 words

  • Review by
    nadinespence Rank: Sergeant
    on 5th Jun 2007


    User Rating : 10
    Respect : 0

    Next is a fantastic store all round!!! VERY HIGHLY RECOMMENDED!!!
    nadinespence's full review     | 23 words

  • Review by
    diamondkitten Rank: Lance Corporal
    on 27th Feb 2007


    User Rating : 9
    Respect : 0

    Totally recommend the staines store, the staff are fantastic and they have a great range of stock.
    diamondkitten's full review     | 69 words

  • Review by
    kep80 Rank: Corporal
    on 11th Sep 2006


    User Rating : 7
    Respect : 0

    All in all, I think that Next is quite a good shop for clothing (I haven't bought any house-hold items yet, but am told that they're of a good quality). Most of their clothing is rather plain, so it's more of a casual/workwear type shop. I probably wouldn't get my clubbing gear from them! If, however, you want a pack of t-shirts or shirt for work, then this is an ideal place. Having said that, their underwear and shoes can be very glam and pretty. My only real gripe (apart from pricing) is ...
    kep80's full review     | 235 words | 1 comment added.

  • Review by
    foxview Rank: Major
    on 3rd Apr 2006


    User Rating : 9
    Respect : 0

    Next on the high street is a very good clothing and accessory shop. Even though some of the items seem pricey, you do actually get what you pay for, as 99.9% of clothes are very good quality. The Next directory service is OK, but a lot of what you want to order over the phone is usually out of stock and will take one to two weeks for delivery. It is quicker to get it from the shop.
    foxview's full review     | 86 words

  • Review by
    Susiesr Rank: Lance Corporal
    on 20th Mar 2006


    User Rating : 7
    Respect : 0

    Although Next has served me well over the years, since they opened their stores in fact, I have largely been satisfied with the service- they accommodate size 6 individuals, which is great! However, the Next Directory, I have found to be quiet dreadful. Orders are sometimes inaccurate and returning items is by far the worst process with incorrect invoicing and "lost returns" which result in re-submitting the original paperwork. All in all, it is a long, tedious process. I will continue to sh ...
    Susiesr's full review     | 117 words

  • Review by
    Moushka D Rank: 2nd Lieutenant
    on 12th Feb 2006


    User Rating : 9
    Respect : 0

    Next and Next Directory I have to say would be a staple for any work or casual wardrobe. I especially like their rugby tops which are prettily designed and seem of decent quality. Suits are also nice, having said that though, I don't expect hem of trousers to fall apart after only 2 wears!! Pretty cashmere mix (I think) beaded cardigans (I bought 2, black and teal) but popper fastening on 1 came apart after only 1 or 2 wears! not good enough in my opinion. They charge too much for del ...
    Moushka D's full review     | 145 words

  • Review by
    waspybird Rank: Corporal
    on 23rd Jan 2006


    User Rating : 1
    Respect : +3

    I went to 3 next stores. Colchester/Basildon/Chelmsford I originally saw a green gillet priced at £54.99 but all they had were size 10 so I asked when they would get more, I was told the delivery would be in on the Wednesday, but couldn't guarantee they would be on it. So I rang that afternoon to be told it had not been unpacked, so I asked if they could ring me, the assistant said no. So I rang next day and turned out the item was not there after all. So I asked could they order it for ...
    waspybird's full review     | 327 words

  • Review by
    Emmalops
    on 6th Dec 2005


    User Rating : 8
    Respect : -1

    I have shopped with NEXT for years its always had good range and the jeans and pants seem to fit my shape much better than other stores. They have a fab selection of watches and accessories which seem to get better each season. My only complaint is that the Directory interest is too high.
    Emmalops's full review     | 76 words

  • Review by
    coolcat Rank: 2nd Lieutenant
    on 22nd Aug 2005


    User Rating : 9
    Respect : -1

    I have been shopping with Next for years now, and no matter what size I have been, Next is usually very good when it comes to fitting me (except last year - the trousers of the suits seemed to go a little haywire, but I think this has now been sorted). They cater for people from a size 8 upto a size 22 (on most ranges), which is excellent for all types. I also have the Next catalogue, and shop via this or online as well as in the shops, and have always found the staff to be pleasant, polit ...
    coolcat's full review     | 174 words


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