Next Reviews

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★★★☆☆
2.6 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Don't blame the staff”

Written on: 25/03/2015 by philipjohn1 (1 review written)

They have just had the little extra they got on a Sunday taken off them. If they come in 5 minutes late they can get pay taken from them.But if they can't leave until 15 minutes over their time,they got nothing. In most cases you have to work Boxing day starting at 5am so no drinking on xmas day.Plus the chairman has just hinted in a news paper article minimum wage is enough to live on.Does he? Would you work for this company?… Read Full Review

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★☆☆☆☆

“Presents not welcome for returns without a gift receipt ”

Written on: 11/02/2015 by Gonzalez79 (1 review written)

My daughter recently gave birth and had to return a few baby items bought for her because her baby was tiny. Next REFUSED to take them back because she didn't have a gift receipt. She only had the option of exchange, we pointed out that they did not sell clothes small enough to fit the baby but it made no difference. We asked for a credit note but once again this was refused, or maybe a gift voucher but was told NO. TOTALLY DISGUSTED WITH THEIR POLICIES AND WILL NOT BE SHOPPING AT NEXT AGAIN… Read Full Review

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★★☆☆☆

“shrinking clothes”

Written on: 03/01/2015 by Christie444 (1 review written)

Two tops I have brought out of three have both shrunk in the wash, with NO tumble drying… Read Full Review

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★☆☆☆☆

“guaranteed day delivery - think not!!”

Written on: 04/12/2014 by nikkisamb (1 review written)

What a complete joke..change may address have to jump through 14 hoops to verify who I am..get asked to call in which I do to be told my order would be delivered next day as I requested...get home surprise surprise no delivery! Call in only to be told essentially tough and nothing they could do about it and they couldn't get a courier to deliver this before 1pm the next day. ....odd since they offer this service!!! Customer service absolutely shocking! Useless woman who told me it was their… Read Full Review

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★☆☆☆☆

“Poor”

Written on: 30/11/2014 by SerenityStephens (1 review written)

Sent my order to the wrong store, ie over 60 miles away and then told me they couldn't re route it and it was out of stock now. Even though I had paid for it. Can only assume they gave something paid for by another customer to someone else. Very poor from Next… Read Full Review

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★★★☆☆

“OK”

Written on: 30/10/2014 by Carlosi262 (1 review written)

Often shop online with them but not happy with their return policy. I paid for the delivery and most other high street shop offers free return for items but with Next you have to take it back to shop or pay the courier. It just defeat the purpose of online shopping since I have to end up going to store to return items. The problem with items I returned is due to their sizing. It is a bit inconsistent. Even with the male clothing which is normally quite standard, I found some of them arent the… Read Full Review

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★☆☆☆☆

“Next? How about never!”

Written on: 14/10/2014 by PaulaKearney424 (1 review written)

One of Next's big promises is next day delivery. Lies! After waiting a couple days still no item so I decided to tell them not to bother. To which I got a gentleman who said it was too late and if I don't want it then refuse delivery. The items was finally delivered the following week and my relative who'd been in waiting for it told them to take it back. A week passes and still no money in my account so I check online to be told the parcel had been signed for. I complain again to be told I'd… Read Full Review

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★★★★☆

“Fast Delivery”

Written on: 05/10/2014 by LollyMommy (1 review written)

I am quite new to Next directory having usually shopped in store. I was grateful for the fast delivery this week - made life easy especially when you have 3 little ones! The app is easy to use and quick. Looking forward to ordering again... … Read Full Review

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★★★★★

“I Adore Nexrt”

Written on: 28/08/2014 by Lindacos (1 review written)

I cannot believe the negative reviews on here, Im 25 and the ONLY place I shop is next, I love their skirt suits, wide selection and so stylish, Its only when you start shopping in other places you realise the high quality and friendly service next offers, I always get asked where I buy my outfits and im always proud to say next. If your female and you don't like next you should get your head examined. Lisa… Read Full Review

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★☆☆☆☆

“odd size fits in all the ranges (Cork Ireland) (Nord)”

Written on: 11/08/2014 by Nord (1 review written)

I purchased a pair of shoes over a year ago size 4 as I thought wore them and found them loose, I could not wear them anymore and gave them to my sister who is size 5 (so they were Marked 4 but a 5) I went in last week and purchased a good few clothing items, One a pair of petite jeans, guess what tried on size 12/10/8/ and decided to take the eight I was never a 8 in my life wore them twice and they are falling off me so where do you go "next" no not "Next" as I cannot figure out why the jeans… Read Full Review

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★☆☆☆☆

“when did next become bigger than its customers?”

Written on: 14/06/2014 by rxO'Connor292 (1 review written)

2 bad experiences in the space of a week. The first was at a store, where I had to wait 5 minutes for a member of staff to appear behind the cashdesk. Who leaves a cash desk unattended on a Saturday??? Having very little patience for poor service I decided to head online to order 2 significant peices of furniture. Being unable to log in successfully due to an online issue I bit the bullet and tried to telephone the order through. I was transferred several times between various departments… Read Full Review

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★☆☆☆☆

“Going, goin, gone downhill”

Written on: 25/05/2014 by rollet12 (1 review written)

Tried to take some mesh boots back that had been barely worn that had come fully apart on the section over the foot. After the member of staff not being able to find the purchase price (had bought them a while ago) the manageress decided that the shelf life of their products was actually a year. I could say I'll know that next time, but there won't be a next time, as I will not shop there again. I'd also just collected a dress that I'd ordered, so promptly told them to refund that too… Read Full Review

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★★★★★

“Excellent quality”

Written on: 09/05/2014

Brought the signature lace maxi dress it was delivered to the store very quickly , it fits perfectly, extremely good quality and the staff were helpful polite. It's a pleasure to shop at this branch in Meadowhall Sheffield … Read Full Review

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★☆☆☆☆

“Worst shopping experience on the high street”

Written on: 08/05/2014 by Tanyaj1979 (1 review written)

I have recently ordered some sports goods from next ,but before I could proceed I had a fraud guy ring me from next staff to go go through some security questions as I was purchasing some expensive trainers etc and when the goods arrived they were all the wrong items in the wrong boxes so spent ages returning to store. Worst company on the high street at the moment I wont be going back again .I am also having them investigated by the FOS to return my ppi payments which I never asked for adding… Read Full Review

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★★★☆☆

“Bizarre shapes and sizes”

Written on: 18/04/2014 by Charlyparly (3 reviews written)

Not sure why I keep ordering but for some reason I do and yet I never cease to be amazed at the odd shapes and sizes Next clothes seem to come in for women. I'm 5'11 and size 14 but regardless of whether I go with Regular or Tall option - OR whether I go a size bigger in dresses to accommodate my blessed "up top" lady bits; you can guarantee there'll be something a bit loose in the odd one or two places and incredibly tight in others. I ordered a halter-neck maxi dress late last year in a… Read Full Review

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★★★★★

“Always good”

Written on: 26/01/2014

Reliable we'll priced and upto date styles. Very pleased to have a directory… Read Full Review

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★☆☆☆☆

“poor quality - ill fitting”

Written on: 08/12/2013

I don't understand what has happened to the Next Clothing range. I have always wore Next for work. Such poor quality material, the cut is dreadful and feel is gross. The clothes hang and make for an awful shape. I'm a long way off model type figure but I have found recently all their clothes are very unflattering and wearing them makes me feel horrible. looking through every item on the rails I cannot see anything that is anywhere near worth parting my money with. Last comment before I… Read Full Review

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★☆☆☆☆

“ oversized jumper”

Written on: 23/10/2013

Bought a long jumper for £32, I'm usually a size 12/14. But decided that a size 10 would fit well, which it did. Within a few hours it has "grown" and would now fit a size 16/18. Can only hope it will shrink in the wash and tumble dryer ! Totally disappointed..... I shall look now look for better value and quality elsewhere. … Read Full Review

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★★★★★

“Always good quality”

Written on: 18/10/2013 by karenkaykay (2 reviews written)

I bought a jumper from Next for my 18 month old son and it was lovely - he wheres it all the time and doesnt normally get that attached! I would reccomend Next childrens clothing to anyone - i myself dont where Next as i am more of a label kind of person… Read Full Review

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★☆☆☆☆

“Next poor quality”

Written on: 21/09/2013

I agree next clothing have gone down hill in this past year! Colours fade after a couple washes, poor stitching and pin holes or ripes and POOR fit! Such a shame as I once spent on average of £100 per month lucky to spend 12.00 a month now… Read Full Review

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