Next Reviews

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★★★☆☆
2.7 / 5
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  • Quality of service

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  • Value For Money

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Latest Reviews

★☆☆☆☆

“odd size fits in all the ranges (Cork Ireland) (Nord)”

Written on: 11/08/2014 by Nord (1 review written)

I purchased a pair of shoes over a year ago size 4 as I thought wore them and found them loose, I could not wear them anymore and gave them to my sister who is size 5 (so they were Marked 4 but a 5) I went in last week and purchased a good few clothing items, One a pair of petite jeans, guess what tried on size 12/10/8/ and decided to take the eight I was never a 8 in my life wore them twice and they are falling off me so where do you go "next" no not "Next" as I cannot figure out why the jeans… Read Full Review

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★☆☆☆☆

“when did next become bigger than its customers?”

Written on: 14/06/2014 by rxO'Connor292 (1 review written)

2 bad experiences in the space of a week. The first was at a store, where I had to wait 5 minutes for a member of staff to appear behind the cashdesk. Who leaves a cash desk unattended on a Saturday??? Having very little patience for poor service I decided to head online to order 2 significant peices of furniture. Being unable to log in successfully due to an online issue I bit the bullet and tried to telephone the order through. I was transferred several times between various departments… Read Full Review

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★☆☆☆☆

“Going, goin, gone downhill”

Written on: 25/05/2014 by rollet12 (1 review written)

Tried to take some mesh boots back that had been barely worn that had come fully apart on the section over the foot. After the member of staff not being able to find the purchase price (had bought them a while ago) the manageress decided that the shelf life of their products was actually a year. I could say I'll know that next time, but there won't be a next time, as I will not shop there again. I'd also just collected a dress that I'd ordered, so promptly told them to refund that too… Read Full Review

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★★★★★

“Excellent quality”

Written on: 09/05/2014

Brought the signature lace maxi dress it was delivered to the store very quickly , it fits perfectly, extremely good quality and the staff were helpful polite. It's a pleasure to shop at this branch in Meadowhall Sheffield … Read Full Review

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★☆☆☆☆

“Worst shopping experience on the high street”

Written on: 08/05/2014 by Tanyaj1979 (1 review written)

I have recently ordered some sports goods from next ,but before I could proceed I had a fraud guy ring me from next staff to go go through some security questions as I was purchasing some expensive trainers etc and when the goods arrived they were all the wrong items in the wrong boxes so spent ages returning to store. Worst company on the high street at the moment I wont be going back again .I am also having them investigated by the FOS to return my ppi payments which I never asked for adding… Read Full Review

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★★★☆☆

“Bizarre shapes and sizes”

Written on: 18/04/2014 by Charlyparly (3 reviews written)

Not sure why I keep ordering but for some reason I do and yet I never cease to be amazed at the odd shapes and sizes Next clothes seem to come in for women. I'm 5'11 and size 14 but regardless of whether I go with Regular or Tall option - OR whether I go a size bigger in dresses to accommodate my blessed "up top" lady bits; you can guarantee there'll be something a bit loose in the odd one or two places and incredibly tight in others. I ordered a halter-neck maxi dress late last year in a… Read Full Review

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★★★★★

“Always good”

Written on: 26/01/2014

Reliable we'll priced and upto date styles. Very pleased to have a directory… Read Full Review

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★☆☆☆☆

“poor quality - ill fitting”

Written on: 08/12/2013

I don't understand what has happened to the Next Clothing range. I have always wore Next for work. Such poor quality material, the cut is dreadful and feel is gross. The clothes hang and make for an awful shape. I'm a long way off model type figure but I have found recently all their clothes are very unflattering and wearing them makes me feel horrible. looking through every item on the rails I cannot see anything that is anywhere near worth parting my money with. Last comment before I… Read Full Review

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★☆☆☆☆

“ oversized jumper”

Written on: 23/10/2013

Bought a long jumper for £32, I'm usually a size 12/14. But decided that a size 10 would fit well, which it did. Within a few hours it has "grown" and would now fit a size 16/18. Can only hope it will shrink in the wash and tumble dryer ! Totally disappointed..... I shall look now look for better value and quality elsewhere. … Read Full Review

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★★★★★

“Always good quality”

Written on: 18/10/2013 by karenkaykay (2 reviews written)

I bought a jumper from Next for my 18 month old son and it was lovely - he wheres it all the time and doesnt normally get that attached! I would reccomend Next childrens clothing to anyone - i myself dont where Next as i am more of a label kind of person… Read Full Review

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★☆☆☆☆

“Next poor quality”

Written on: 21/09/2013

I agree next clothing have gone down hill in this past year! Colours fade after a couple washes, poor stitching and pin holes or ripes and POOR fit! Such a shame as I once spent on average of £100 per month lucky to spend 12.00 a month now… Read Full Review

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★☆☆☆☆

“Badly made clothes”

Written on: 10/06/2013

I have always shopped in next, but the last few items I have bought lots of pin holes have appeared after only a couple of washes. This has nothing to do with the washing machine as all my other clothes are fine. I wondered if anyone else has had this problem… Read Full Review

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★☆☆☆☆

“awful quality and customer service”

Written on: 23/05/2013 by kasia22222222222 (1 review written)

clothes are getting unpicked after 2 wash or even 1, some clothes are veeeery badly made( unstraight sleeves) the company never give you back the costs of shipping back for fautly item,as well as they are trying to make you a fool that they already did it.Customer service only writing the same answears for all questions,I think they even don't read it properly.I am disgusted!!!!!!!! the worst experience with online shops ever… Read Full Review

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★★☆☆☆

“Next recommend a friend scheme”

Written on: 20/05/2013

I would like to get across how good the suit is but I feel I should warn others about how bad my 'recommend a friend' experience has been. I bought the suit as part of the recommend a friend deal with my ushers and 2 best men and Next have messed up at every turn. They have failed to apply discounts and incorrectly opened 'cash' instead of 'credit' accounts meaning the £20 credits cannot be applied (even though I was advised this was not an issue). What is hugely concerning is that I have… Read Full Review

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★☆☆☆☆

“Get your act together Next!!”

Written on: 11/05/2013

I ordered some tan ankle length boots from Next and when collecting them in store, they had delivered black calf length boots. I then re-ordered them after complaining to Next. When I arrived at the store they had once again delivered black calf length boots!! After complaining to Next, I ordered them for a third time and insisted Next check them before dispatch. Hooray, finally received my tan ankle boots!!! Also ordered a top and received an email stating it was in store ready for… Read Full Review

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★★★☆☆

“Still waiting for my order I placed 4 days ago!”

Written on: 08/04/2013

Placed an order and paid over the phone as the online service wouldn't accept my payment! Was told I couldn't have the order delivered to store for free so I'd have to pay £3.99 delivery! Told them I wasn't happy to pay that so they kindly waived the delivery fee but 4 days later I still haven't received the order! I called them the evening that it was supposed to be delivered (sat) and was told the courier "didn't have time" and it would be redelivered on Monday .... Still waiting. Not the… Read Full Review

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★☆☆☆☆

“What a company!”

Written on: 24/03/2013

Took funds out of my account and did not receive $279.00 worth of clothing! Absolute rubbish!… Read Full Review

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★☆☆☆☆

“LIARS”

Written on: 22/03/2013

Ordered a chair and arrived,the drivers were suppose to remove packagine there didn't do either.Contacted customer relations who said the drivers did remove the plastic and attached the legs.I had to send photo's to confirm that there didnt do that.Now there charging me 10% of the value of the item been £25.00, there were going to charge me another £30 to collect it,however that was waived.Two year ago had a house fire and all the furniture was from next.new carpets were laid fresh paint on… Read Full Review

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★☆☆☆☆

“FAULTY CHILDRENS JEANS”

Written on: 15/03/2013

I bought some jeans for a child whose 4yrs he wore them twice they fell in a hole at the knee.Ihave not washed them and when I took them back to fargate sheffield she said it was wear and tear they were 13pounds.I was told that they will not do anything about it.I used Next a lot I have two pair of the same jeans it has not happened to them I will never use Next AGAIN iF THATS HOW THEY TREAT THERE CUSTOMERS. … Read Full Review

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★☆☆☆☆

“Will never buy from again”

Written on: 19/01/2013 by Lot121 (1 review written)

Have never had such a poor online shopping experience, I received a next gift card for my birthday so decided to use the card online but I wish I hadn't' bothered I went to check out and found myself signing up for a next buy now pay later account which I didn't t ask for or want. Then as I thought my order had gone through I get an email from next to say it hasn't gone through and for me to ring a number which no doubt has probably costed me 5p a minute I was on the phone for 12 minutes which… Read Full Review

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