Next Reviews

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★★★☆☆
2.7 / 5
86
45% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★★★★★

“lovely”

Written on: 18/07/2016 by Amelie_101 (1 review written)

I am going to say just : Big fan of Next clothing line!… Read Full Review

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★★★★☆

“Good service”

Written on: 27/03/2016 by Wardgf163 (1 review written)

The service was good, and the assistant was well versed in every area… Read Full Review

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★☆☆☆☆

“The worst online shopping experience of my entire life”

Written on: 16/12/2015 by cmw2175 (1 review written)

GENUINELY THE WORST - I ordered a gift card online as a Christmas present. The next day I was called and told that I needed to give my date of birth in order to complete the order. Having already paid by credit card I found this strange, and said I did not want an account. They said they would cancel the account after this purchase. I then emailed Next to give them some feedback about their system which I found ridiculous. Their response to the criticism was to ask for my date of birth… Read Full Review

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★★★★★

“great clothes, lousy website, the worst website useability”

Written on: 08/10/2015 by Tiffanys359 (1 review written)

great clothes, lousy website, the worst website useability… Read Full Review

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★★★★☆

“Pleased with service”

Written on: 05/10/2015 by JamiyaMcDowell248 (1 review written)

I ordered a dining table, and when it came into stock ready for delivery, Next happily held it for weeks until we moved house, for our convenience so we didn't have to move it twice. A small gesture that is greatly appreciated when under stress and receiving poor service from many other companies & services you rely on when moving house! We were very pleased… Read Full Review

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★☆☆☆☆

“pathetic designs”

Written on: 12/09/2015

This company used to have amazing clothes designs many years ago. However the current fashion is not only out of date, gloomy old fashion designs and no innovation or creativity has been presented in fashion industry in the last 2-3 years. All the clotes are basically of casual boring colours and designs, they all look like they have been taken out of the washing machine and hung on the shop shelves. The designs remind me of garments from 30-40 years ago. The fabrics are of terrible quality… Read Full Review

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★★★★☆

“Speedy service and very helpful”

Written on: 07/08/2015 by Warde (2 reviews written)

I live in France; forget what you may have heard about French Chic because the reality is that there is very expensive and there is nylon rubbish with bling and no 'mid-way range' shops like Next. So, online shopping has been a joy. On the whole, the sizing has been constant and the quality good. When I did have a problem the response was immediate and more than satisfactory. Best of all, the speed of delivery. If I order before 11 am, weekdays English time, my parcel arrives before 3 pm French… Read Full Review

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★★★★☆

“Excellent customer service”

Written on: 04/08/2015 by Lesliezj476 (1 review written)

I bought a pack of 3 pyjamas at Christmas for my son to wear when he was a bit older (9-12 months). When my son was old/big enough to wear them, I found the bottoms to be really tight. After 6 months, I didn't have the reciept but I emailed them anyway just to let them know. They replied asking for the pyjamas to be sent back to be analysed which I did. I was reimbursed the postage and the money I had paid for the pyjamas. I later got a letter saying they agreed the bottoms were smaller than… Read Full Review

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★★★★☆

“Excellent customer service”

Written on: 04/08/2015 by Lesliezj476 (1 review written)

I bought a pack of 3 pyjamas at Christmas for my son to wear when he was a bit older (9-12 months). When my son was old/big enough to wear them, I found the bottoms to be really tight. After 6 months, I didn't have the reciept but I emailed them anyway just to let them know. They replied asking for the pyjamas to be sent back to be analysed which I did. I was reimbursed the postage and the money I had paid for the pyjamas. I later got a letter saying they agreed the bottoms were smaller than… Read Full Review

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★★★★★

“Online shopping”

Written on: 28/05/2015 by LayneJohnston269 (1 review written)

Love shopping with next especially online. The next day delivery never disappoints. Quality clothing at reasonable prices. Wish they had a online sale in Ireland. I would recommend this shop to family and friends… Read Full Review

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★☆☆☆☆

“Don't blame the staff”

Written on: 25/03/2015 by philipjohn1 (1 review written)

They have just had the little extra they got on a Sunday taken off them. If they come in 5 minutes late they can get pay taken from them.But if they can't leave until 15 minutes over their time,they got nothing. In most cases you have to work Boxing day starting at 5am so no drinking on xmas day.Plus the chairman has just hinted in a news paper article minimum wage is enough to live on.Does he? Would you work for this company?… Read Full Review

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★☆☆☆☆

“Presents not welcome for returns without a gift receipt ”

Written on: 11/02/2015 by Gonzalez79 (1 review written)

My daughter recently gave birth and had to return a few baby items bought for her because her baby was tiny. Next REFUSED to take them back because she didn't have a gift receipt. She only had the option of exchange, we pointed out that they did not sell clothes small enough to fit the baby but it made no difference. We asked for a credit note but once again this was refused, or maybe a gift voucher but was told NO. TOTALLY DISGUSTED WITH THEIR POLICIES AND WILL NOT BE SHOPPING AT NEXT AGAIN… Read Full Review

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★★☆☆☆

“shrinking clothes”

Written on: 03/01/2015 by Christie444 (1 review written)

Two tops I have brought out of three have both shrunk in the wash, with NO tumble drying… Read Full Review

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★☆☆☆☆

“guaranteed day delivery - think not!!”

Written on: 04/12/2014 by nikkisamb (1 review written)

What a complete joke..change may address have to jump through 14 hoops to verify who I am..get asked to call in which I do to be told my order would be delivered next day as I requested...get home surprise surprise no delivery! Call in only to be told essentially tough and nothing they could do about it and they couldn't get a courier to deliver this before 1pm the next day. ....odd since they offer this service!!! Customer service absolutely shocking! Useless woman who told me it was their… Read Full Review

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★☆☆☆☆

“Poor”

Written on: 30/11/2014 by SerenityStephens (1 review written)

Sent my order to the wrong store, ie over 60 miles away and then told me they couldn't re route it and it was out of stock now. Even though I had paid for it. Can only assume they gave something paid for by another customer to someone else. Very poor from Next… Read Full Review

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★★★☆☆

“OK”

Written on: 30/10/2014 by Carlosi262 (1 review written)

Often shop online with them but not happy with their return policy. I paid for the delivery and most other high street shop offers free return for items but with Next you have to take it back to shop or pay the courier. It just defeat the purpose of online shopping since I have to end up going to store to return items. The problem with items I returned is due to their sizing. It is a bit inconsistent. Even with the male clothing which is normally quite standard, I found some of them arent the… Read Full Review

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★☆☆☆☆

“Next? How about never!”

Written on: 14/10/2014 by PaulaKearney424 (1 review written)

One of Next's big promises is next day delivery. Lies! After waiting a couple days still no item so I decided to tell them not to bother. To which I got a gentleman who said it was too late and if I don't want it then refuse delivery. The items was finally delivered the following week and my relative who'd been in waiting for it told them to take it back. A week passes and still no money in my account so I check online to be told the parcel had been signed for. I complain again to be told I'd… Read Full Review

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★★★★☆

“Fast Delivery”

Written on: 05/10/2014 by LollyMommy (1 review written)

I am quite new to Next directory having usually shopped in store. I was grateful for the fast delivery this week - made life easy especially when you have 3 little ones! The app is easy to use and quick. Looking forward to ordering again... … Read Full Review

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★★★★★

“I Adore Nexrt”

Written on: 28/08/2014 by Lindacos (1 review written)

I cannot believe the negative reviews on here, Im 25 and the ONLY place I shop is next, I love their skirt suits, wide selection and so stylish, Its only when you start shopping in other places you realise the high quality and friendly service next offers, I always get asked where I buy my outfits and im always proud to say next. If your female and you don't like next you should get your head examined. Lisa… Read Full Review

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★☆☆☆☆

“odd size fits in all the ranges (Cork Ireland) (Nord)”

Written on: 11/08/2014 by Nord (1 review written)

I purchased a pair of shoes over a year ago size 4 as I thought wore them and found them loose, I could not wear them anymore and gave them to my sister who is size 5 (so they were Marked 4 but a 5) I went in last week and purchased a good few clothing items, One a pair of petite jeans, guess what tried on size 12/10/8/ and decided to take the eight I was never a 8 in my life wore them twice and they are falling off me so where do you go "next" no not "Next" as I cannot figure out why the jeans… Read Full Review

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