Topshop Reviews

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★★☆☆☆
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★★☆☆☆

“No refund for faulty item shipping ”

Written on: 21/09/2013

I ordered a 75$ dress which had a huge tear on the side when it arrived. Paid 12$ for return shipping which were never refunded despite topshop.com terms of service. Wrote a lot of emails inquiring about the refund but only got automatic replies. Never ordering from topshop.com again!… Read Full Review

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★★☆☆☆

“Dismissive Manager in Grafton centre”

Written on: 20/04/2013 by gizmondo (2 reviews written)

I bought a jumper and wore it for 4 hours, only for it to develop 6 "pulls." As I hadn't caused these pulls I took it back to the Grafton centre store in Cambridge to ask for a refund. The Manager claimed this was normal and the design. I said it would be impossible to wear a coat, jewellery or even use a seat belt, as it would cause more "pulls" and so would become tatty looking very quickly. She refused to budge and was very unpleasant. I wrote to customer service and they said I was in my… Read Full Review

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★★☆☆☆

“Terrible customer service! Shipping too slow! ”

Written on: 23/01/2013 by BLAKBERY (1 review written)

Customer service is terrible!! The guy was rude even before I asked a dang question and he was trying to rush me off the phone before I even finished talking. I just wanted to know why I couldn't track my item. It was then I found out my item could take up to 21 days to arrive, and that's a might, cause they don't know where the heck it is. Why doesn't it say this somewhere on the website. There is no way I would have placed this order if I knew it could take that long. I thought 10 days max… Read Full Review

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★★☆☆☆

“Terrible customer service”

Written on: 03/04/2012

I used to order from TopShop and get great results but now it is terrible. I ordered to tops on the 11 March and was told "Your order will arrive no later than the 22 March" on the 23rd I sent an email and got no response, 27/28 sent another got no response so rang up twice in one day took 5 minutes and still wasn't connected so gave up. I rang this afternoon agreed but I WANT MY TOPS. I went to reorder online and there's now none in my size, this is very annoying!!!! I have just sent another… Read Full Review

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★★☆☆☆

“Unprofessional staff”

Written on: 05/03/2012 by Charlotte93 (1 review written)

I went shopping in the solihull branch last week and I have to say the level of professionalism was very poor. As I walked up the escalator there was a male member if staff singing and dancing to music that was far too loud. Then as I went onto topman there was another member of staff who was texting on her mobile and didnt seem to acknowledge any customers. I presume that the woman on topman was some kind of management as she had a set of keys on her badge. I wasn't approached by any member… Read Full Review

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★★☆☆☆

“The issue with Top Shop is that it is made out to be...”

Written on: 16/12/2010 by Leanne44 (41 reviews written)

The issue with Top Shop is that it is made out to be much better than it really is, it is hard to find many nice things in there. They don't ever seem to open more than one till no matter how busy leaving a massive que through a small shop that is littered with racks and tables stuck in random places. I have bought some items from there before and find the sizing and quality is good but they are not worth the money you pay for them or the hassle you get whilst trying to purchase as last time I… Read Full Review

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Ladybird49's Response to Leanne44's Review

Written on: 23/02/2011

I found this review not helpful because the service in my local Topshop in Richmond is always fast and efficient. There is always at least two tills open and this isn't even a big store. My other TopShop in Belfast is also a well managed store with about 6 tills always open and manned by informed and experienced staff. The girl on the till who you found annoying because she kept talking might only have been pleasant and friendly? Perhaps it's just you.

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★★☆☆☆

“Every fashion mag I pick up I spot some beautifully...”

Written on: 07/06/2008 by sarahmartine (1 review written)

Every fashion mag I pick up I spot some beautifully designed vintage piece thats come from Topshop. All the celebs are wearing it and it's probably one of the most well known high street stores...but lets be honest their sizes are not correct and some of the stuff is not very well made! If you are a 12 or above don't bother going in because they never have anything over a size 10 in stock! To quote Victoria Wood "who is a 12 in Next, a 16 in Gap and sets off the alarm when approaching the door… Read Full Review

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★★☆☆☆

“For me personally I find the clothes can be a bit...”

Written on: 20/05/2008 by weenuttynic56 (31 reviews written)

For me personally I find the clothes can be a bit outdated and only suit a particular body shape or size. Fantastic jeans and casual wear along with shoes but for more fancy clothes I wouldn't recommend it… Read Full Review

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