Topshop Reviews

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★☆☆☆☆

“Frightened to go in this overpriced, awful shop”

Written on: 29/07/2014 by Shopaholic666 (7 reviews written)

This shop is the most horrible shop I have ever been in. Every single time I have walked in there the girls on the counter have glared me up and down, laughed at me, refused to help me and sneered at other customers. I have even heard the remarking "this shop doesn't make sizes for big people like you" to one lady whom was asking for a size 12, which they make! They are rude, unhelpful, aggressive and very nasty in there for no reason and act as though everyone is beneath them. The clothes… Read Full Review

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★☆☆☆☆

“THE WORST CUSTOMER SERVICE EVER”

Written on: 30/06/2014 by Chloe261 (1 review written)

very frustrating lack to response to a problem with an order. I will never order from TopSHop again. Returns are difficult, my account was locked out, no response to my request for a new one...I have been begging TOPSHOP for help with this return and refund. I don't want to keep a $72 swimsuit that does not fit. It's been 2 weeks, so I've been more than patient. I get automated responses that say "due to high call volume, it may take 72 hours to get back to you". And, they have the nerve… Read Full Review

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★☆☆☆☆

“171392930 order number”

Written on: 30/05/2014 by rebeccalouise1992 (1 review written)

awful customer service!! I ordered a two playsuits for express delivery that did not come on time to the store were i asked them to be delivered. The staff found it hilarious and told me they could not help me in anyway unless I bought something else. When i picked up the package that arrived serval days late I wanted to return it as it hadn't come in time and was told I needed to send it off as they couldn't return it instore with it being a concession so i have done this and still no refund… Read Full Review

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Velvet.as.fcuk's Response to rebeccalouise1992's Review

Written on: 04/08/2014

I had a similar problem. I ordered two dresses which were also concessions, so could only be refunded buy post. I sent them both back as i changed my mind and after a month i got my first refund back for one dress and i am still waiting for my next refund. The same thing happened with customer service, they would answer anything else except the question about my second refund. They have very poor customer service. I am never going to buy from them online again.

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★☆☆☆☆

“online sales cheating”

Written on: 17/05/2014 by ymHiggins1969 (1 review written)

I tried to order 2 items on Top Shop website and pay with my debit card. After I entered the payment details and authentication, the system prompted me that the order was decline and I need to contact my card issuer. To my surprise, the bank told me the payment was duly authorised! I found it's a cheating! I have not got reply from Top Shop. This case happens to my friends as well… Read Full Review

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Kanic's Comment

Written on: 31/05/2014

Omg it has happened to me too. I love topshop but things like that, should be dealt with.

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★☆☆☆☆

“'Low Stock'”

Written on: 06/02/2014 by jess118 (1 review written)

Never order anything that says low stock, both times I have I've received an email saying my item is 'unavailable' and when I've checked the website to see if my size is still there it still says low stock. This also happened the one time i tried to order from topman. Complete waste of time… Read Full Review

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★☆☆☆☆

“Terrible all round experience”

Written on: 06/01/2014

Ordered from the website on Xmas day and just received on the 4th. Can't return one item to the store, no return label in parcel, customer services closed, not allowed to log in, tried to reset password but they failed to say i would have to wait half an hour for a my password so when I tried again, my account was locked. Shocking website help that fails to make contacting them easy. Will never shop online again with Topshop… Read Full Review

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★☆☆☆☆

“Poor customer service. VERY DISAPPOINTING!!!”

Written on: 10/12/2013 by nawdew (1 review written)

Ordered a coat for Christmas on Nov 28th. Got a confirmation of the order. 8 days later (after black Friday is over and the deals are done) instead of the package being on route or already delivered, I get an email telling me the order is cancelled!! 8 DAYS LATER. She told me - "they take the order, then it has to go to the warehouse, they then pick the order - and sometimes by then - it is out of stock!!! I ordered the next size up - 3 days later I call to see if it is in stock or if they… Read Full Review

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★☆☆☆☆

“Orrible experience!”

Written on: 10/11/2013 by Mandi1970 (1 review written)

One month ago I made my order online for 60 Euros. I had never received what I ordered, nor I was given any explanation from the customer service. Orrible orrible experience… Read Full Review

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★☆☆☆☆

“Buyer Beware”

Written on: 03/11/2013 by Mgilfillen (1 review written)

I was shopping at the TopShop in Fashion Show Mall, Las Vegas, Nevada and I purchased a necklace. I originally thought it $30.00 but it was actually $80.00 my mistake....at the register I decided to go ahead & purchase the item & decide at home whether or not I felt it was worth the $80.00. I decided the next day that I wanted to return it. I was at a eye doctor appointment in the opposite end of a large mall, so my husband went to return it for me with the credit card used and the original… Read Full Review

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★☆☆☆☆

“Topshit”

Written on: 25/09/2013

Never never buy online if you do not waste your money! Because you can never receive the items that you have paid for! Terrible experience. I have been waiting for my parcel for three weeks and have not received it yet. Everytime the customer service will tell me we can not do anything about it… Read Full Review

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★☆☆☆☆

“I HATE THEIR WEBSITE”

Written on: 17/09/2013 by FDFSDFSDFSD (1 review written)

THE MOST F- KING FRUSTRATING WEBSITE KNOWN TO MAN. F- CK THEM, SAVE YOURSELF THE TIME AND FRUSTRATION. WAS JUST TRYING TO BUY MY GIRLFRIEND A SWEATER, BUT NOOOO. NOT GONNA LET YOU DO THAT QUICKLY WITHOUT OBTAINING THE LARGEST HEADACHE YOU'VE EVER HAD. F- THOSE SCUMBAGS… Read Full Review

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★☆☆☆☆

“terrible delivery service”

Written on: 24/08/2013

I've bought a few things from topshop online and aside from the poor quality clothes - which I've now come to expect - I had no complaints. This was until my most recent order. In the past I had used their standard delivery service, and the packages came late, I didn't think much of it because most other standard delivery services i'd used had come a day later than anticipated. This time I ordered an outfit on the 21/8/13 and paid for nominated day delivery for the Friday (23/8/13) because I… Read Full Review

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★☆☆☆☆

“Horrible”

Written on: 25/07/2013

I ordered through items on 6/11/2013. Come 7/11/2013 still no items. At this point I was frustrated and just wanted a refund. Still no refund! After more than a month a half of dealing with these people. Never again! … Read Full Review

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★☆☆☆☆

“Never Again!”

Written on: 04/07/2013

I would give this site 0 stars if I could! I ordered a bikini on May 31 2013 with standard shipping and the bathing suit has yet to arrive (Today is July 4th). Luckily I paid through Paypal, opened a claim and was able to get my money back. I leave for vacation Monday and had to order from a different site last week with expedited shipping to have a new bikini for vacation. Never again! Buyers, especially US buyers beware!… Read Full Review

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★☆☆☆☆

“SHOCKING customer service. ”

Written on: 21/06/2013 by lgibi90 (1 review written)

Having tried on and bought this dress, I wore it and washed it. After the first wash the material had frayed under the arms- on both sides and holes started to appear. I was still within the time to return the dress so I returned it to the Bury store. I asked the shop assistant if I could have a refund as it was obviously a faulty item. She went to ask her manager then came back and said that it looked like the item had been stretched- implying that I had done it. She could only give me an… Read Full Review

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★☆☆☆☆

“DO NOT PAY THE 30.00 ”

Written on: 28/05/2013

So I ordered a dress from WWW.TOPSHOP.COM and have not received my dress. I saw it on the Website and fell in love and wanted to wear it to a party this weekend!(June 1st) I placed my order on May 24th 2013. The site charges a whopping 30.00 for Tracked and Faster shipping. So i paid it. The info box popped up and stated w the faster shipping my dress would arrive NO Later than May 30th This THURSDAY!!! However the tracking info has not updated and my package is NOT on the way!!I called… Read Full Review

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★☆☆☆☆

“Will never buy online again!”

Written on: 03/05/2013 by Jelliebean (1 review written)

Now don't get me wrong I love Topshop & their clothes but their delivery service is appalling. I placed an order on the 27th of April the latest delivery stated was 3rd May which is fair enough as they don't dispatch or deliver on weekends and I ordered my items with enough time (or so I thought) to receive them before bank holiday, but it is now 3rd of May & No items received. I received a message today (3rd May) saying your item has been received by the courier and will be dispatched within 2… Read Full Review

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★☆☆☆☆

“Rubbish shop, Rubbish products”

Written on: 22/04/2013

For christmas my mum brought me the bag i wanted from topshop as a present and when i opened it on christmas day it had this awful fishy smell inside. I tried everything to get rid of the smell but it just wouldnt go. I decided to bring the bag back to Topshop to get a refund and when I explained to the girl at the counter my situation she basically said the smell was caused by the packaging they are shipped to the stores in.. She refused to give me a refund and when i asked her what i could do… Read Full Review

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★☆☆☆☆

“Just wanted a pair of shoes ”

Written on: 01/04/2013 by Miamorgan (1 review written)

Found a lovely pair of shoes online no where in my areas has got any but London has phoned 3 topshops and asked if I could purchase over the phone by using my card the only answer I got was no !!!! Bloody rude and didn't give a reason or nothing I am not buying from them again service is crap!!!!… Read Full Review

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★☆☆☆☆

“Do not shop here.”

Written on: 12/03/2013

If I could rate this zero stars I would. It's going on 3 weeks now and I haven't received my order which were a simple pair of earrings! They also gave me a tracking number that you literally cannot track. I paid for standard shipping and continually emailed customer service/called them and they still have not answered me back. This is my first time shopping here and I highly highly regret it… Read Full Review

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