Topshop Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Worst customer service by far”

Written on: 27/11/2014 by 263McPherson (1 review written)

Ordered a dressing gown for winter evenings on October 28th move forward to November 20th still no dressing gown £32 down. When an email is sent to the non existent customer service sends a generic acknowledgement 2 days later with a generic response issued a further 2 days after that. Said they can't discuss the case with me as I'm not the card holder...... Yes I am, gobshites. Because their idiotic system uses past credit card details as default, they won't discuss my credit card transaction… Read Full Review

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★★★★★

“Great customer service at Cambridge And Cardiff Top Shops ”

Written on: 08/10/2014

My daughter lost her lovely size 6 grey flecked jacket with zip on the New York subway. No more coats of this size left in UK, would you believe, after having been on sale for just a few weeks! I contacted Cambridge Top Shop which had one in stock. Really helpful shop assistant came to the rescue and ensured that the coat got delivered to our Cardiff Top Shop. Team leader coordinated in Cardiff and promptly phoned us when the coat arrived in store for pick up. Couldn't have asked for more… Read Full Review

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★☆☆☆☆

“Frightened to go in this overpriced, awful shop”

Written on: 29/07/2014 by Shopaholic666 (7 reviews written)

This shop is the most horrible shop I have ever been in. Every single time I have walked in there the girls on the counter have glared me up and down, laughed at me, refused to help me and sneered at other customers. I have even heard the remarking "this shop doesn't make sizes for big people like you" to one lady whom was asking for a size 12, which they make! They are rude, unhelpful, aggressive and very nasty in there for no reason and act as though everyone is beneath them. The clothes… Read Full Review

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★☆☆☆☆

“THE WORST CUSTOMER SERVICE EVER”

Written on: 30/06/2014 by Chloe261 (1 review written)

very frustrating lack to response to a problem with an order. I will never order from TopSHop again. Returns are difficult, my account was locked out, no response to my request for a new one...I have been begging TOPSHOP for help with this return and refund. I don't want to keep a $72 swimsuit that does not fit. It's been 2 weeks, so I've been more than patient. I get automated responses that say "due to high call volume, it may take 72 hours to get back to you". And, they have the nerve… Read Full Review

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★☆☆☆☆

“171392930 order number”

Written on: 30/05/2014 by rebeccalouise1992 (1 review written)

awful customer service!! I ordered a two playsuits for express delivery that did not come on time to the store were i asked them to be delivered. The staff found it hilarious and told me they could not help me in anyway unless I bought something else. When i picked up the package that arrived serval days late I wanted to return it as it hadn't come in time and was told I needed to send it off as they couldn't return it instore with it being a concession so i have done this and still no refund… Read Full Review

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Velvet.as.fcuk's Response to rebeccalouise1992's Review

Written on: 04/08/2014

I had a similar problem. I ordered two dresses which were also concessions, so could only be refunded buy post. I sent them both back as i changed my mind and after a month i got my first refund back for one dress and i am still waiting for my next refund. The same thing happened with customer service, they would answer anything else except the question about my second refund. They have very poor customer service. I am never going to buy from them online again.

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★☆☆☆☆

“online sales cheating”

Written on: 17/05/2014 by ymHiggins1969 (1 review written)

I tried to order 2 items on Top Shop website and pay with my debit card. After I entered the payment details and authentication, the system prompted me that the order was decline and I need to contact my card issuer. To my surprise, the bank told me the payment was duly authorised! I found it's a cheating! I have not got reply from Top Shop. This case happens to my friends as well… Read Full Review

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Kanic's Comment

Written on: 31/05/2014

Omg it has happened to me too. I love topshop but things like that, should be dealt with.

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★★★★★

“Everything is ok”

Written on: 21/03/2014 by JennyKy (1 review written)

I bought a pair of shoes with free delivery promotion applied to international purchase and the item came late (took 3 weeks) but probably it's because of the tax declaration process at local post office. The shoes are very nice, good value of money and I am very satisfied in general, just wish the tax of 40% does not exist but it's compulsory for international purchase anyway… Read Full Review

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★☆☆☆☆

“'Low Stock'”

Written on: 06/02/2014 by jess118 (1 review written)

Never order anything that says low stock, both times I have I've received an email saying my item is 'unavailable' and when I've checked the website to see if my size is still there it still says low stock. This also happened the one time i tried to order from topman. Complete waste of time… Read Full Review

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★★★★★

“My Favourite shop!”

Written on: 13/01/2014 by Claire2224 (2 reviews written)

I love topshop! Whenever I need a new outfit, topshop is the first store walk into! The customer service is always is also great! … Read Full Review

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★☆☆☆☆

“Terrible all round experience”

Written on: 06/01/2014

Ordered from the website on Xmas day and just received on the 4th. Can't return one item to the store, no return label in parcel, customer services closed, not allowed to log in, tried to reset password but they failed to say i would have to wait half an hour for a my password so when I tried again, my account was locked. Shocking website help that fails to make contacting them easy. Will never shop online again with Topshop… Read Full Review

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★☆☆☆☆

“Poor customer service. VERY DISAPPOINTING!!!”

Written on: 10/12/2013 by nawdew (1 review written)

Ordered a coat for Christmas on Nov 28th. Got a confirmation of the order. 8 days later (after black Friday is over and the deals are done) instead of the package being on route or already delivered, I get an email telling me the order is cancelled!! 8 DAYS LATER. She told me - "they take the order, then it has to go to the warehouse, they then pick the order - and sometimes by then - it is out of stock!!! I ordered the next size up - 3 days later I call to see if it is in stock or if they… Read Full Review

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★☆☆☆☆

“Orrible experience!”

Written on: 10/11/2013 by Mandi1970 (1 review written)

One month ago I made my order online for 60 Euros. I had never received what I ordered, nor I was given any explanation from the customer service. Orrible orrible experience… Read Full Review

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★☆☆☆☆

“Buyer Beware”

Written on: 03/11/2013 by Mgilfillen (1 review written)

I was shopping at the TopShop in Fashion Show Mall, Las Vegas, Nevada and I purchased a necklace. I originally thought it $30.00 but it was actually $80.00 my mistake....at the register I decided to go ahead & purchase the item & decide at home whether or not I felt it was worth the $80.00. I decided the next day that I wanted to return it. I was at a eye doctor appointment in the opposite end of a large mall, so my husband went to return it for me with the credit card used and the original… Read Full Review

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★☆☆☆☆

“Topshit”

Written on: 25/09/2013

Never never buy online if you do not waste your money! Because you can never receive the items that you have paid for! Terrible experience. I have been waiting for my parcel for three weeks and have not received it yet. Everytime the customer service will tell me we can not do anything about it… Read Full Review

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★★☆☆☆

“No refund for faulty item shipping ”

Written on: 21/09/2013

I ordered a 75$ dress which had a huge tear on the side when it arrived. Paid 12$ for return shipping which were never refunded despite topshop.com terms of service. Wrote a lot of emails inquiring about the refund but only got automatic replies. Never ordering from topshop.com again!… Read Full Review

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★☆☆☆☆

“I HATE THEIR WEBSITE”

Written on: 17/09/2013 by FDFSDFSDFSD (1 review written)

THE MOST F- KING FRUSTRATING WEBSITE KNOWN TO MAN. F- CK THEM, SAVE YOURSELF THE TIME AND FRUSTRATION. WAS JUST TRYING TO BUY MY GIRLFRIEND A SWEATER, BUT NOOOO. NOT GONNA LET YOU DO THAT QUICKLY WITHOUT OBTAINING THE LARGEST HEADACHE YOU'VE EVER HAD. F- THOSE SCUMBAGS… Read Full Review

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★☆☆☆☆

“terrible delivery service”

Written on: 24/08/2013

I've bought a few things from topshop online and aside from the poor quality clothes - which I've now come to expect - I had no complaints. This was until my most recent order. In the past I had used their standard delivery service, and the packages came late, I didn't think much of it because most other standard delivery services i'd used had come a day later than anticipated. This time I ordered an outfit on the 21/8/13 and paid for nominated day delivery for the Friday (23/8/13) because I… Read Full Review

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★★★★★

“Fast shipping”

Written on: 05/08/2013

I ordered a boutique dress on Thursday night, I had it by 8am Monday morning! Absolutely brilliant service. I've read a lot of unfair reviews on here. I have never had an issue with the delivery from Topshop before. They text and email the details of exactly where your item is and even though I live on a development with key code entry there was no problem! Brilliant… Read Full Review

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★☆☆☆☆

“Horrible”

Written on: 25/07/2013

I ordered through items on 6/11/2013. Come 7/11/2013 still no items. At this point I was frustrated and just wanted a refund. Still no refund! After more than a month a half of dealing with these people. Never again! … Read Full Review

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★☆☆☆☆

“Never Again!”

Written on: 04/07/2013

I would give this site 0 stars if I could! I ordered a bikini on May 31 2013 with standard shipping and the bathing suit has yet to arrive (Today is July 4th). Luckily I paid through Paypal, opened a claim and was able to get my money back. I leave for vacation Monday and had to order from a different site last week with expedited shipping to have a new bikini for vacation. Never again! Buyers, especially US buyers beware!… Read Full Review

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