Topshop Reviews
Latest Reviews
★☆☆☆☆
“Will never buy online again!”
Written on: 03/05/2013 by Jelliebean
Now don't get me wrong I love Topshop & their clothes but their delivery service is appalling. I placed an order on the 27th of April the latest delivery stated was 3rd May which is fair enough as they don't dispatch or deliver on weekends and I ordered my items with enough time (or so I thought) to receive them before bank holiday, but it is now 3rd of May & No items received. I received a message today (3rd May) saying your item has been received by the courier and will be dispatched... (read more)
★☆☆☆☆
“Rubbish shop, Rubbish products”
Written on: 22/04/2013
For christmas my mum brought me the bag i wanted from topshop as a present and when i opened it on christmas day it had this awful fishy smell inside. I tried everything to get rid of the smell but it just wouldnt go. I decided to bring the bag back to Topshop to get a refund and when I explained to the girl at the counter my situation she basically said the smell was caused by the packaging they are shipped to the stores in.. She refused to give me a refund and when i asked her what i could... (read more)
★★☆☆☆
“Dismissive Manager in Grafton centre”
Written on: 20/04/2013 by gizmondo (2 reviews written)
I bought a jumper and wore it for 4 hours, only for it to develop 6 "pulls." As I hadn't caused these pulls I took it back to the Grafton centre store in Cambridge to ask for a refund. The Manager claimed this was normal and the design. I said it would be impossible to wear a coat, jewellery or even use a seat belt, as it would cause more "pulls" and so would become tatty looking very quickly. She refused to budge and was very unpleasant. I wrote to customer service and they said I was in... (read more)
★☆☆☆☆
“Just wanted a pair of shoes ”
Written on: 01/04/2013 by Miamorgan
Found a lovely pair of shoes online no where in my areas has got any but London has phoned 3 topshops and asked if I could purchase over the phone by using my card the only answer I got was no !!!! Bloody rude and didn't give a reason or nothing I am not buying from them again service is crap!!!! (read more)
★☆☆☆☆
“Do not shop here.”
Written on: 12/03/2013
If I could rate this zero stars I would. It's going on 3 weeks now and I haven't received my order which were a simple pair of earrings! They also gave me a tracking number that you literally cannot track. I paid for standard shipping and continually emailed customer service/called them and they still have not answered me back. This is my first time shopping here and I highly highly regret it. (read more)
★★★★★
“No probs with shipping”
Written on: 12/03/2013
I had 3 pairs of jeans shipped to Australia which arrived exactly when topshop said they would. Jeans are decent quality and true to size, I expected there to be variation in size - particularly with darker jeans. I thought I would write this review because I read so many bad ones about topshop deliveries I almost didn't order at all, so I wanted to say my experience was very positive. (read more)
★☆☆☆☆
“faulty item and would not exchange it.”
Written on: 12/03/2013
I bought my daughter some jeans in november for xmas , on xmas afternoon my daughter discovered a hole in her jeans that looked like a small cut by the base of the leg, she was disapointed as wanted to wear them the next day so I assured her that I will replace them instore the next morning. how wrong was I. when I took the jeans with the reciept to the store the staff insisted it was not a manufacturing fault and would not refund the item, I said that I did not want a refund but an exchange... (read more)
★☆☆☆☆
“Worst Experience”
Written on: 01/03/2013
I would give this 0 stars if this was an option. I have never seen such bad customer service or just plain service. I ordered an item and returned it and now they are claiming that their warehouse has not received it. I have had about 10 email exchanges back and forth and have never been able to speak to a person (always on hold). I returned this item on December 10 and they have still not acknowledged me. I am now out $56 and the cost for shipping and don’t even have their crappy, poorly... (read more)
★☆☆☆☆
“Topshop deliveries and customer services; APALLING! ”
Written on: 25/02/2013 by BilliePJParker (1 review written)
I placed an order a week ago, it said dispatched a few days later, everything seemed to be going forward as it usually would. Today I received an email saying your refund has been processed, I didn't understand this as I was told approximate delivery would be latest today and without receiving any of my items I definitely did not request to refund them. I rang customer service immediately, regardless of the fact the phone had quite clearly been answered by the computer as all I could hear... (read more)
★☆☆☆☆
“Misleading, dishonest and uncooperative ”
Written on: 25/02/2013
(Penn Pin Knee high boots £140 to £40) Exploring the website, as you do, I came across a pair of boots which had been reduced significantly in the sale. What made it all the better, was that each size was showing available, so I decided to go ahead and purchase a pair in my size. My confirmation email was received within minutes stating that my item was being packed and prepared for shipment. 8 hours later, I was emailed a generic email, claiming my item was out of stock. How could this... (read more)
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Showing 1 - 10 of 87 Reviews
★☆☆☆☆
“Never ordering/buying from Topshop gain”
Written on: 01/02/2013 by 11oo11oo11
I am now coming into my 4th week of waiting for my Topshop delivery. Customer services are terrible and couldnt care less about my delivery. Their only answer was "unfortunately our standard delivery option is untracable" When I have spent €200 with them! I have also e-mailed them 5 times with requesting them to call me back but they never replied. It is true all they car about is taking the money and after that they wipe their hands with the situation. I will be contacting my bank next... (read more)
★☆☆☆☆
“Never ordering/buying from Topshop gain”
Written on: 01/02/2013 by river111111
I am now coming into my 4th week of waiting for my Topshop delivery. Customer services are terrible and couldnt care less about my delivery. Their only answer was "unfortunately our standard delivery option is untracable" When I have spent €200 with them! I have also e-mailed them 5 times with requesting them to call me back but they never replied. It is true all they car about is taking the money and after that they wipe their hands with the situation. I will be contacting my bank next... (read more)
★★☆☆☆
“Terrible customer service! Shipping too slow! ”
Written on: 23/01/2013 by BLAKBERY (1 review written)
Customer service is terrible!! The guy was rude even before I asked a dang question and he was trying to rush me off the phone before I even finished talking. I just wanted to know why I couldn't track my item. It was then I found out my item could take up to 21 days to arrive, and that's a might, cause they don't know where the heck it is. Why doesn't it say this somewhere on the website. There is no way I would have placed this order if I knew it could take that long. I thought 10 days... (read more)
★★★★☆
“All as described and seen in site”
Written on: 18/01/2013
I buy two dresses and a make up kit. I use 38 number in Italia, so I'm a small. The two dresses (one 100% cotton and onother 50% poliestere and another techno tissue) dressed perfect. The times for sendifn were a few long, but only one week to arrive in Italy from UK, with standart shiping method.I buy two dresses and a make kit. I use 28 in Italia, so Im a small. The tow dresses (one 100% cotton and onother 50% poliestere and another techno tissue) dressed perfect. The times for sendifn... (read more)
★☆☆☆☆
“NO RESPECT FOR THE CUSTOMER”
Written on: 16/01/2013 by FRESH_FASHION
I ORDERS SOME ITEMS AT A GREAT PRICE BUT WHEN I WENT TO TRANC THE SHIPMENT BECAUSE IT WAS GOING ON WEEK 3 THAT MY ITEMS HAD NOT ARRIVED , THEY KINDLY TOLD ME THAT THEY COULD NOT HELP ME TRACK, LOCATE , OR FIND WHERE MY PACKAGE WAS AND THAT I JUST HAVE TO WAIT. SO YOU JUST THROW THE ORDERS OUT THE WINDOW AND HOPE THEY GET TO THE DESTINATION , AT LEAST THATS HOW I FEEL.IF YOU HAVE TO WAIT A MONTH FOR SOME THING TO SOMETHING TO COME ITS LIKE YOU ALL CAN KEEP IT I COULD HAVE SPENT THAT MONEY ON... (read more)
★☆☆☆☆
“I never received my boots!”
Written on: 06/01/2013
I ordered a really cute pair of boots from topshop online 12/17/2012 it is Jan. 5 2012 now and I still dont have my boots! When I called their customer service they were so easily saying "oh we'll just give you a refund. I was like "no I want my boots!" Why would they say we will give you a refund? unless they never sent the boots in the first place. After reading the nightmares others have gone through trying to get a refund, I am just going to contact my bank and dispute the charge and I... (read more)
★★★★★
“Great service.”
Written on: 05/01/2013
I returned my purchase (cause I didn't like the skirts that much) and got a full refund. It did take longer (6 weeks) as it was holidays and the order was shipped between UK and Canada and back (without costing me anything). I received my refund in full within 3 business days. I would recommend TopShop's form fitting dresses. (read more)
★★★★☆
“Service ok”
Written on: 19/12/2012 by Derek28
I didn't really had no problem ordering from topshop online for my girl christmas gift.my order came on time without paying for shipping, so that was a bonus. After reading all the reviews i got a lil worry so wrote to them for tracking info on my item because it wasn't really any info in the conformation email they send me.The only thing I could say is jus kno ur size so you don't have to go thru the back and fourth drama. (read more)
★☆☆☆☆
“Undelivered Parcel & Slow Service”
Written on: 17/12/2012 by hanisb (1 review written)
It was my first time ordering from Topshop, and I'm sorry to say, it was also the last. I placed an order in November, and it is now December. I never saw my parcel. I had to get in touch with Topshop but waited 10 days as instructed before sending them an email. It took them 4 days to answer me. On the third day I called them directly because I thought I was not getting a reply. The man who answered the phone was very polite and told me that my parcel will arrive the following day and he... (read more)
★☆☆☆☆
“Horrible custmer service!!!!!”
Written on: 05/12/2012 by Bbebe
I will never order from them again!! My order was weeks late so I returned it! Be mistake! I sent emails I've called it's impossible to get in touch with them. It's been two weeks and I have no clue the status of my return. I've been on the phone for 20 mins and still no answer! Don't order from them not worth the hassle (read more)
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Showing 11 - 20 of 87 Reviews
★☆☆☆☆
“Rude manager, accused me of wearing an item”
Written on: 03/12/2012
I went to take an item back to the Preston branch Topshop. I had lost my receipt and so asked if I could have an exchange. Baring in mind I had phoned the day before and asked if they would accept a bank statement as proof of purchase (as legally, all you need to do is prove you bought the item) and the manager said no and that they only offer an 'exchange' policy with no receipt and that a bank statement would not suffice for a refund. When I got to the counter, I tried to exchange my... (read more)
★☆☆☆☆
“Impossible return policy”
Written on: 10/11/2012
Bought a coat through the Topshop USA website that took almost a month to arrive. Tried to return the coat at the Soho store in NYC and was not able to. Their returns can only be done by mail only and no exchanges are accepted.To get your money refunded takes another month. (read more)
★☆☆☆☆
“Disgusting Service”
Written on: 02/11/2012 by ossa
First time online with top shop & the LAST, bought my daughter a coat & paid the extra £5 for next day delivery, it should have been here on Thursday 1st & I'am still sitting waiting ! Wrote 3 emails to customer service, yet still no phone calls, txt, in fact no help at all ! Tracking number is a waste of time. Went to a branch of top shop today & was told "ther's now't we can do! top shop online is a totally different company to us ". I work in Customer Service myself, & I would be sacked... (read more)
★☆☆☆☆
“Liars. Horrible customer service”
Written on: 26/10/2012 by loopylisa84 (1 review written)
I placed an order for international delivery totally around 150 pounds. When I ordered it the website told me that the item would be with me on 'no later than 25th of October'. 26th October and I still have not received the item. Despite this apparently I am not yet entitled to a refund. I have to wait for 3 weeks, despite being told on the website 2 weeks. Topshop will not accept liability for this and issue me with an immediate refund. Nor will they provide me with a free return because of... (read more)
★☆☆☆☆
“worst online service ever”
Written on: 22/09/2012
First time shopper with Topshop online recently and have to say was the worst service ever. Purchased in July around $150 worth of clothing, did not arrive wihin the 9 days and I was immiedtaley unable to not track my order based on the tracking number provided as the website link did not work nor did information appear to update on the topshop website. Topshop note 9 days shipping on their website. Followed up at the 10 day mark after not receiving my item and being unable to confirm its... (read more)
Lovefashion's Comment
Written on: 28/10/2012
I'm dealing with this right now and I'm getting extremely fed up. Do they even have a customer service???? I keep getting the same robotic email and the number on their website doesn't even work (busy signal every time I call). They provided me with a tracking number that I'm not even able to track my purchase. I've sent them (no joke) ten emails asking them where my order is and I have gotten a bogus email stating that they will investigate then went completely MIA. What email did you contact to get a reply, because the form I'm filling out on their website doesn't seem to get a decent respond from them. I ordered something from there on the october 15th and it's not the 27th. I will never shop here ever again. Now I have no idea how to go about getting my damn money back. Please advise.
Reply to this comment
★☆☆☆☆
“Money charged,item never sent: class action for Topshop?”
Written on: 19/09/2012 by Lizamord (1 review written)
I placed on order on August 10th (40 euros). After 5 days they replied saying that it was dispached. They gave me a tracking number and the reference to this international shipping courier. The tracking number did not work and the courier was impossible to contact. In the meanwhile the item never got to destination. I wrote several emails to Topshop to ask for clarifications and refund and never got a reply. I now see from previous reviews that I am not the only one who has received this... (read more)
Loopylisa84's Response to Lizamord's Review
Written on: 26/10/2012
I'm keen for a class action...
Reply to this comment
★☆☆☆☆
“Worst online shopping!!”
Written on: 02/09/2012
Do not order from Topshop they will play you around and not refund your money even after showing proof of return. Terrible customer service they do not respond most the time which gets so frustrating. I hope they start losing customers and go broke now. It would teach them a lesson. They have just got so big headed that the care of customer service just does not matter to them anymore. Well lucky for us customers there are other good and better online shopping companies who do put... (read more)
★☆☆☆☆
“One Wear Leggings”
Written on: 22/08/2012 by mark1950
Tried to return our Daughters Leggings that had been purchased 8 days ago and worn once . The seam had come apart and made a larger hole in the bottom of the leggings. I was told by the manager in her early to mid 20s that the fault was caused by fair wear and tear after being worn once and a refund would not be given and that was her final decision. Buying from a so called quality shop , I would of though customers might of been treated better at the Bromborough Outfit store Wirral. (read more)
★★★★★
“Great shop, great service”
Written on: 15/07/2012 by Mairereeves
Topshop in Newport, IOW looks and feels much better now. Sam is friendly and knows about helping you choose items to put together to make you look good. I have found the service helpful and enjoy shopping there. (read more)
★☆☆☆☆
“Horrible Online & Customer Service Experience”
Written on: 29/06/2012
All of their reps & supervisors lie to you and constantly interrupt you while speaking! Their website spits out random delivery dates! DON'T ORDER ANYTHING FROM THEM! Everything about TopShop/TopMan is a mess! (read more)
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Showing 21 - 30 of 87 Reviews
★☆☆☆☆
“WORST SITE EVER”
Written on: 14/06/2012 by thatguy10 (1 review written)
NEVER ORDER FROM THIS WEBSITE!!!! After not receiving any emails about my item being shipped, I tried to contact them only to find out there was no phone number. I sent email after email to no avail... but I read that they were receptive to their facebook page. I posted on their wall and sure enough got a response. I did have to email quite a few more times to make sure it was shipped. I never got any confirmation, again, so I figured it was a lost cause. Low and behold, my item shows... (read more)
★☆☆☆☆
“Item never arrived!! Worst service ever!!”
Written on: 28/04/2012
It claimed that my order has been dispatched 20 days ago, but it never arrived. Nobody responded, not at all. I will never shop with them again!! (read more)
★☆☆☆☆
“Failed delivery promises”
Written on: 15/04/2012
Ordered a swimsuit for overseas holiday and specified saturday delivery to ensure it would arrive on time before we left. 2pm Sunday - still no sign of the item. Spent half an hour in phone queue to find out where it is, only to be told it was in the system but would not be delivered as promised, nor would it be with us before our departure. Now it is too late to go to shops and buy an alternative. So we go without a swimsuit. and the Topshop offer of compensation? A Refund, which I... (read more)
★☆☆☆☆
“Worst Customer Service and Site ever”
Written on: 12/04/2012
I ordered a jacket that needed to be returned. Simple enough. However, the returns slip -- which you apparently really, really need -- was not included with my package. I managed to get a return request number from their very poorly designed website, but the address was impossible to find. I emailed customer service. No response. I emailed them again. No response. I emailed them again, they responded that the address could be found on the returns slip in my package, which of course I had... (read more)
★☆☆☆☆
“Items ordered missing”
Written on: 05/04/2012
I ordered 5 items from topshop online only when i received my parcel two of the items i purchased were missing. I have been charged for these items. I emailed the customer service twice as they did not get back to me after a week and was deeply disappointed with the service. The told me their warehouse packed everything in my order, yet obviously they are missing or why would i have emailed them!! This service is not good enough and i want back the money i spent on the these or to receive... (read more)
★★☆☆☆
“Terrible customer service”
Written on: 03/04/2012
I used to order from TopShop and get great results but now it is terrible. I ordered to tops on the 11 March and was told "Your order will arrive no later than the 22 March" on the 23rd I sent an email and got no response, 27/28 sent another got no response so rang up twice in one day took 5 minutes and still wasn't connected so gave up. I rang this afternoon agreed but I WANT MY TOPS. I went to reorder online and there's now none in my size, this is very annoying!!!! I have just sent... (read more)
★☆☆☆☆
“I AM NEVER SHOPPING FROM THEM AGAIN”
Written on: 29/03/2012
its been a month since i ordered and no delivery. nomresponse to emails no response on calls. THEY suck. ive neeeever had such bad customer service. if they cant delivery then dont offer that service. (read more)
★☆☆☆☆
“Topshop Order”
Written on: 27/03/2012 by alexandravirvarei
I've ordered from their website last year in October 2011, till now i never got my order, i thought it was a mistake with the dispatch so i wrote to the Topshop costumer center about 4 times and never got an answer. This year i've ordered again from them and of course i again didn't get the package and wrote to the costumer center again and of course, no answer. So, entered their Facebook page and i saw that they were writing often with news. That really got me angry, so i wrote on their... (read more)
★★☆☆☆
“Unprofessional staff”
Written on: 05/03/2012 by Charlotte93
I went shopping in the solihull branch last week and I have to say the level of professionalism was very poor. As I walked up the escalator there was a male member if staff singing and dancing to music that was far too loud. Then as I went onto topman there was another member of staff who was texting on her mobile and didnt seem to acknowledge any customers. I presume that the woman on topman was some kind of management as she had a set of keys on her badge. I wasn't approached by any... (read more)
★☆☆☆☆
“Bad first purchase, and a fine for TopShop from Chase!”
Written on: 10/02/2012 by ashleyk26 (2 reviews written)
I've read some others have ordered from TopShop.com only for the items to never show up. I can't get in touch with TopShop because they won't return my emails and I'm on EST not GMT, so why should I have to call? Well, the last time I emailed, I told them flat out that if they didn't get back to me by today, I was reporting them to Chase Visa. Oh my god Chase gets 10 stars! They were very understanding (does this happen a lot?), are refunding my money, and let it slip that TopShop gets a... (read more)
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Showing 31 - 40 of 87 Reviews
★☆☆☆☆
“Bad quality!!”
Written on: 08/02/2012 by bubbles25 (1 review written)
I ave purchased three tops and they have all literally fallen apart at the seams. There is no reply from customer service online and shops can't do anything about it. It's ridiculous and I won't purchase anything from them again. The quality is so bad considering the prices (read more)
★☆☆☆☆
“Topshop online offers very very poor customer service”
Written on: 11/01/2012 by averyupsetcustomer (1 review written)
i bought 3 things from them online, tracking shows that the dispatched items NEVER reached the courier. CLEARLY a theft within their own warehouse, yet they refuse to refund me claiming they were waiting for info from their courier. and now a month later, still no response to my emails, no refund other than one rude email saying I was wasting their time by sending more than one email to find out what's going on. ( I've only sent 2 emails!!) Whats worse is they don't list address or... (read more)
Guest's Response to averyupsetcustomer's Review
Written on: 19/01/2012
That has happened to me to only they then cancelled the order without asking me first. I never saw my order at all and was given gift cards in exchange which I will most certainly not be spending. The customer service as you say is disgraceful and their management of such affairs unacceptable.
Reply to this comment
★★★★★
“Great value ”
Written on: 30/12/2011 by alisonlindsay
The layout of the shop is great to look around and find everything that i needed. The staff are wonderful seeing to all your needs and going the extra mile to make sure that you find everthing. There is no rush and you can take your time without someone coming up every two minutes and asking if you are alright. What a joy and will be back. (read more)
★★★★★
“i love topshop ”
Written on: 11/12/2011 by didem11c
I bought a pair of jeans from top-shop i loved it and when ever i wear it feels like am not wearing any thing which is god because it is not tight so i am really comfortable in it + the workers at top-shop they are really kind and help full, they always smile to you and they are never rude. its a bit expensive but i think it will worth it because the quality of the cloths in top-shop is really good you can by some thing it keep it for a long time and i always talk to my friends saying how... (read more)
★☆☆☆☆
“the last time I bought in topshop.”
Written on: 19/11/2011 by cristinadacruz
I lost all my respect and topshop after making my last order. I never received the items I bought and the costumer service from topshop does not answer my emails for about a month. Moreover I'm from Portugual and none of the phones work when I try to get in touch by phone. I'm worried and I don't know how to blame them for this problem. The only thing I am pretty sure is that this was definitely... the last time I bought at topshop. (read more)
Averyupsetcustomer's Response to cristinadacruz's Review
Written on: 11/01/2012
totally in agreement `i bought 3 things from them online, tracking shows that the dispatched items NEVER reached the courier. CLEARLY a theft within their own warehouse, yet they refuse to refund me and now a month later, still no response to my emails, no refund other than the rude email saying I was wasting their time by sending more than one email will never buy from them again
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★☆☆☆☆
“Refunds for concessions”
Written on: 18/11/2011 by best123987
I bought 2 dresses from Rare (Topshop website). I was told my courier for some reason they could not return Topshop items. SO I took them to a store only to be told I could not do that either due to them being from a concession. So I went as instructed as used the dreaded Royal Mail. 4 weeks later no refund. Emailed-no response. Phoned-cut off dead after waiting 5 mins on 2 attempts. The saga continues .............never ordering again! (read more)
★☆☆☆☆
“JE SUIS TRES EN COLERE”
Written on: 31/10/2011
Cela fait 3 fois que je commande la même paire de chaussure qui s'appelle ADORE alors qu'il y avait encore du stock (il y a une dizaine de jours!), cela fait trois fois que TOPSHOP annule ma vente car ils font passer les livraisons UK avant les autres du coup ils m'ont laissé poireauter à chaque coups trois jours en gardant mon argent bien entendu et que ce soit en 38 ou en 37 les stock ont fini par tous s'écouler !..J'ai téléphoné 4 fois les 4 fois ils m'ont répondu que ma commande... (read more)
★☆☆☆☆
“NEVER order over the Internet!!! I nominated a...”
Written on: 31/08/2011 by UKUnhappyTopshopper
NEVER order over the Internet!!! I nominated a delivery day and paid extra for it. The courier didn't deliver my items and everytime I rang customer service I was told I was 25th in the queue. The customer service agents had no idea why it hadn't arrived and blamed the couriers. Over a week had passed and I'm still waiting. Avoid at all costs!!!!! (read more)
Guest's Response to UKUnhappyTopshopper's Review
Written on: 18/11/2011
did you finally get your items? i just ordered mine over a week ago, and theyve been dispatched for almost 10 days, but still no item.. just wondering if you got a refund or got ur things.. im kinda worried now
Reply to this comment
★☆☆☆☆
“Horrible quality clothes and jewelry.”
Written on: 11/08/2011 by mercerjimmy
The jewelry and clothes were very cheap looking and the quality was the worst I have ever seen. The fabric was so thin on the dress you could see through it. It didnt look anything like online. It looked like someone sewed it at home. The quality of the fabric was cheap. The jewelry looked good online but when it came it was so cheap looking I never used it either. It looked like plastic and again nothing like what I viewed online. The customer service was also horrible and never even... (read more)
★☆☆☆☆
“I would not recommend this shop as it is usually half...”
Written on: 19/04/2011 by PinkMouse (8 reviews written)
I would not recommend this shop as it is usually half empty with not enough assistants or great service.
The shops are never very big in themselves and sell usually horrible or down right rip off clothes for outrageous prices, frankly they are not worth the money they are being sold for.
Nothing is well organised its just drips and drabs all over the place of random things in random section nothing has been put into any kind of order, although usually tidy it is a hard job finding things...
(read more)
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Showing 41 - 50 of 87 Reviews
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Loopylisa84's Comment
Written on: 26/10/2012
This is EXACTLY the same thing that happened to me