George at Asda Reviews

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★★☆☆☆
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George at Asda
George at Asda

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Latest Reviews

★☆☆☆☆

“Shocking customer service, appalling delivery company ”

Written on: 27/07/2015 by Rankin293 (1 review written)

I have never had such terrible customer service. I ordered some garden furniture and paid and extra amount for next day delivery as I needed it by the weekend. It did not arrive. I tracked the item to be told next day delivery doesn't work on Thursday because the courier is closed! The stuff didn't arrive on Saturday either and when I rang the courier they said they had attempted delivery. I contacted the driver who genuine said "we have a policy not to ring the doorbell "! This is absolutely… Read Full Review

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★☆☆☆☆

“The worst customer service, ever”

Written on: 04/07/2015 by Russor (1 review written)

I bought a kettle bbq,and after 50 mile rond trip, assembled it. Two hours later, discovered legs were 45 degrees out from the bbq body. Emailed several times and Asda customer services could not understand what a huge inconvenience this was. Their parrot answer was ,as it was click and collect it has to be returned to same store for refund. Yes, but then I would have to reorder and return another time and 50 miles later to collect new one, adding 50% of the cost to the bbq. Sent letter to… Read Full Review

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★☆☆☆☆

“Horrendous Customer Service - once they have your £ ”

Written on: 27/06/2015 by NatClewes (1 review written)

Order placed on 02/05/2016 for a garden furniture set £399 + delivery - well aware that my delivery would be out of stock until June I thought it arriving in that month would still give me plenty of time to enjoy it uses for summer. 16/06/2015 received a times delivery slot from Asda so my boyfriend had the afternoon off work to received the goods at our home address. Return home from work that evening only to find that I had been delivered the wrong goods. I had ordered online and my order… Read Full Review

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★☆☆☆☆

“Service incredibly poor.”

Written on: 19/06/2015 by redinjector (1 review written)

Ordered dining set on the 12/06/15 and paid for delivery to be between 7am and 1 oclock on the 15th.Money taken out of my account on the 12th but did not receive the product. Phoned to ask were it was to be told it would be delivered the next day even though on the tracker it said it was out for delivery.My wife stayed off work on the Tuesday and it still did not arrive. Got the same story was out for delivery and it would be there on Wednesday.Guess what still did not arrive.It is now 11.45… Read Full Review

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★★☆☆☆

“boys nyc jacket”

Written on: 11/06/2015 by MacMillanho303 (1 review written)

Always buy my sons clothes from asda. Always been happy with quality. The other week I bought a nyc jacket for my 2 year old. Its been washed twice and you should see the state of it. It is covered in bobbles it looks shocking. I washed it on correct washing guidlines and I cabt believe how bad the quality is. VERY DISSAPOINTED CUSTOMER… Read Full Review

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★☆☆☆☆

“bought shirts online”

Written on: 28/05/2015

i have just ordered two lots of shirts online from the ASDA website, twice they have sent the wrong ones to be collected to store, I would not buy online from ASDA ever again and advise anyone thinking of buying online to forget it. They must have trained monkeys picking the items, the shirts I ordered where ASDA's own George brand and TWICE they sent Tailor + Cutter a totally different shirt… Read Full Review

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★☆☆☆☆

“no refund after two months! beware”

Written on: 12/05/2015 by McNultyud219 (1 review written)

Firstly, I ordered a rug...which didn't match the description! I then returned the item and have been trying to get a refund for two months. customer service were.. let's just say...not the best and they struggled to understand my dilemma-why should I expect a refund after returning an item?! If you want bad quality items, customer service teams overseas and a distinct lack of customer service...go ahead and order from George at asda… Read Full Review

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★☆☆☆☆

“Take your money under false promise”

Written on: 09/05/2015 by lizzie-jane (1 review written)

GEORDGE AT ASDA ON LINE ORDER GARDEN FURNITURE HOME DELIVERY Needed Garden furniture for weekend on George at asda site had facility for next day delivery if pay double delivery price but as need next day thought worth it, paid my £300 for the furniture and £19.99 delivery for next day Saturday delivery (standard del £8.95)had 5 left still tovqualify for next day delivery. Get an email day of delivery your order has been delayed we contact you within 48 hours that's it!!!!! phone customer… Read Full Review

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★★☆☆☆

“They've lost it!”

Written on: 05/05/2015 by itMcKinnon66 (1 review written)

After buying George clothing from ASDA for years, I'm so disappointed with what they're churning out nowadays. Lots of repeats from previous seasons and nothing smart or chic. The new 'London Chic' range is appalling! Whatever happened to the lovely Moda range? Nothing worth buying at all. Carry On like this ASDA, and you'll lose your customer base. I for one, won't be buying from you!… Read Full Review

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★☆☆☆☆

“Click & collect a 20 min wait, the wrong product & sizing”

Written on: 24/04/2015 by O'Connellhz399 (1 review written)

Used the c&c service, and was pleased to hear the products had arrived next day at local store. Seemed good value too. What I got was: 1) a 20 minute wait in store despite there being no queue 2) opened the bag to find one of the four products was completely different to what I ordered 3 two of the products (nursing bras) were 2" different on the chest size Contacted customer services who acknowledged the issues but offered no alternative but to go back to the store for a refund. Any decent… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 17/04/2015 by Davisra494 (1 review written)

I ordered two items from Asda George online on Saturday for delivery Thursday. I then changed my mind so rang to cancel the order at 8 am Monday and was told an e mail would be sent to me confirming this. By Wednesday morning I hadn't heard so rang again and was told the first cancellation hadn't been dealt with but it would be definitely cancelled that day and my PayPal would be refunded. An hour later I got an e mail saying my items had been despatched! I rang again and was told I would have… Read Full Review

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★★★☆☆

“staff clothing ”

Written on: 13/04/2015 by Heidiy476 (1 review written)

Sorry to to see the class gone with staff uniforms today IN ASDA They all looked like they where in a sports team not a smart outfit George clothing department staff i thought they where in a foot ball team outfits Not a smart move When people are all shaps and sizes A lot of sad staff who fell a mess… Read Full Review

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★★☆☆☆

“Customer Service not very good”

Written on: 12/04/2015 by tavidu (2 reviews written)

Have used Asda online quite a bit recently mainly to purchase Jeans as they are the only company that do my size. I have found the service very good with excellent delivery and the website is easy to use and user friendly. However, the other day I ordered 2 pairs of Bootfit Jeans which promptly arrived a day early which was great but on opening the delivery bag although both pairs were labled "Bootfit" one of them was actually a pair of Straight leg Jeans. I decided to keep them as a spare pair… Read Full Review

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★☆☆☆☆

“item lost”

Written on: 12/04/2015 by uxHayes1991 (1 review written)

I am very disappointed and fed up buying from Asda George every time i order from there, there is always a problem or two..this time the courier has lost my item!!!! and i guess all my billing information has been lost with the parcel too, i called customer service and all she was worried about was me not raising my voice to her, please change your customer service and put people that do understand the frustration we customers go through when you are told all your billing information has been… Read Full Review

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★☆☆☆☆

“they couldn't fullfill the order again and have not...”

Written on: 07/04/2015 by 5h (4 reviews written)

This is the second time they couldn't fulfill the order over a month and numerous calls still they haven't been capable to do refund me full amounts I'me due, After waiting a week for my purchase to be delivered i decided to chase it and been told that my order was located with their courier and will be delivered within 48 hours. Waited a week and then called them again, they appeared to be looking for it and been told they located my order again with their courier and i should be receiving it… Read Full Review

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★★★☆☆

“changing rooms”

Written on: 31/03/2015

I picked out three items to try on in the Gravesend store and again the fitting rooms were closed. I am sure other people are vexed by this. When will they re-open… Read Full Review

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★☆☆☆☆

“Never buy from here!!!!!!!!”

Written on: 24/03/2015 by Pixiedust1990 (1 review written)

I bought a cotbed for my son here it came with not enough screws and bartel nuts when put together it wasn't safe! I called them and they said they'd get back to me, didn't hear for 3 weeks so I called them back and they said they'd exchange it and bring me one the same day, so I waited in and nothing cane, I called them and they said they would pick it up the next day but I wouldn't get another one for 15 working days! I said what the hell am I meant to sleep my baby in?! So I've asked for a… Read Full Review

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★☆☆☆☆

“Stay away unless you want to waste your time”

Written on: 13/03/2015 by Dereond63 (1 review written)

George at Asda uses Yodel as its courier to deliver its products. As you may probably already know, Yodel is the worst courier service known to man. Having said that, I ordered a cot from George/Asda and chose the "name your day" delivery service. I took the day off from work as the delivery requires a signature. On the day of the scheduled delivery, I was informed it would be delivered between 7am and 7pm. So I waited and waited and then waited some more. 7pm came and still nothing… Read Full Review

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★★★★★

“ASDA George 1000 times better than Primark, Great...”

Written on: 27/02/2015

You always get the whingers and moaners on these forums who only give 1 star because of something petty. I bought a pair of shoes from ASDA George as i do a lot of walking in my job and have a long walk to the train station and these shoes i bought for £25 are still going strong !!!! so they are made to last !!!! They are great if you need work shirts and trousers for a competitive price and there clothes seem to last for ages. I would thoroughly recommend shopping in George at ASDA as the… Read Full Review

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★☆☆☆☆

“where is my refund”

Written on: 15/12/2014 by Lowevv391 (1 review written)

returned an order on the 24th november 2014.its now the 15th december 2014 and i still have not received my refund. sick of phoning customer services and getting no joy. will NOT be using this website again. they have not got a clue. i have had to give this website a rating. would not have given it any stars but unfortunately it is a required field… Read Full Review

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