George at Asda Reviews

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★★☆☆☆
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George at Asda
George at Asda

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Latest Reviews

★☆☆☆☆

“shocking”

Written on: 22/05/2016 by Bailey273 (1 review written)

never will i be ordering from george online again bought a desk for my daughter on wed and paid next day deliver of £4.95,it was arriving between 7 and 1 in morning,I'm self employed so took morning off, by ten past 1 no desk so i looked on yodel who said there was a problem it was faulty so had been sent back to asda and to contact them. rang customer service and put through to 3 different people , and was told that i would get a refund in 3 - 5 working days, as they had to look into how desk… Read Full Review

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★☆☆☆☆

“Speechless”

Written on: 12/05/2016

Has to be the worst website ever. Wrong and/or no sizing given. Products do not always fit even when size is allegedly correct. Seem to like to show off ranges of their products, such as bedding with matching accessories that you cannot buy. Why have them made and include them in pictures if they cannot be bought. Sent the lot back, NOT AS DESCRIBED… Read Full Review

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★☆☆☆☆

“Everyone was right.”

Written on: 02/03/2016 by Acynic (2 reviews written)

Still chasing my order after faulty goods delivered. Like others have said, appalling customer service. Never received a call back after 7 calls despite being promised. Uses third party suppliers and then insists your contract is with them. When second microwave was finally delivered, the guy refused to handover as we did not have the faulty one despite telling him it had already been collected. So no microwave, no callbacks, no refund. Won't give you a number in England to call and you are… Read Full Review

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★☆☆☆☆

“Cheap but certainly not cheerful”

Written on: 30/01/2016 by uniflare (1 review written)

This is my experience of trying to order bedding using then ext day deilvery service; Order all bedding by Thurs 6am. Next day Delivery for Friday. There is a Delivery note box on the website where i assumed the "Deliverers/Drivers" would receive said note.. (FYI, the note said CALL ON ARRIVAL). There were 2 couriers used to deliver my things, one for the mattress (Yodel), and one for everything else (DPD). I get a call on friday morning about 9am, from Yodel, the driver is outside. I receive… Read Full Review

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★☆☆☆☆

“worst customer service ever”

Written on: 18/12/2015 by Carterp335 (1 review written)

wish i had read reviews before using george at asda but i wrongly assumed a big name like asda would have a good customer service. half my order dispatched despite cancelling order before it was dispatched so refused it now trying to get my refund which is proving to be a nightmare so far have called customer services 7 times each time they promise to look into it and say they will call back next day they never do , i will never order from george at asda again it feels like they have stolen my… Read Full Review

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★☆☆☆☆

“Poor service no honesty”

Written on: 12/11/2015

I ordered baby cot and mattress. Received cot which was not in a good condition and did not receive a mattress. Waited for a week and called to enquire and they said that it was damaged during transit so they have not delivered it it was returned to the warehouse and the refund is in process. I wasn't made aware of the situation so I can make alternative arrangements, very ignorant. Did not receive an email that the item has left the warehouse as I received for the cot. Don't think they are… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 06/11/2015 by Dee8971 (1 review written)

Ordered an ironing board & iron -received the board the next which was great but the iron was coming from supplier-after about 3 weeks I received an email to review the iron which still had not been delivered. This is when I contacted customer service......I was continually told I would get a call back , usually the next day, when they had looked into the matter & contacted the supplier. This didn't happen until the fifth time I phoned & said I just wanted my money back. This person said I… Read Full Review

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★☆☆☆☆

“trousers for giants”

Written on: 05/11/2015 by scotland1975 (1 review written)

trousers bought yesterday. tried on and the waist reached my armpits ! my height is 5ft 7ins. I don't understand how the measurement can be classed as standard… Read Full Review

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★☆☆☆☆

“Appalling and disgraceful customer service ”

Written on: 28/10/2015 by emmaolly (0 reviews written)

I have wasted so much time on this order that I nearly didn’t write this review as I’d had a baby whilst all this was going but I want to warn everyone else who is thinking of ordering any sort of furniture from George.com – please don’t bother. It’s not worth it – caused us so much frustration and upset. Our baby was in hospital for 8 weeks and this pathetic excuse of a company really didn’t make our situation easier. Please order from another company. I have never been so… Read Full Review

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★★☆☆☆

“Needs drastic improvement ”

Written on: 21/10/2015 by Jonahu48 (1 review written)

I've used George online a number of times. While I'm very happy with the items I've received there have been issues with delivery etc. When I've contacted customers services it's been like talking to a wall. The staff member who dealt with my call didn't seem to know what she was doing, spoke poor English and was rude. I had ordered with next day delivery but I didn't receive my items until 3 days later. It took me to contact George to find out what had happened, where I believe they should be… Read Full Review

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★☆☆☆☆

“Absolutely Awful Customer Service”

Written on: 27/09/2015

I purchased several items on George.co.uk on a click and collect basis. The option was there to be able to collect the items from the next day from 5pm. I patiently waited for an email to say my items had been received In store ready for me to pick up. This email was never received, so 2 days later (a day after I was ment to collect) I needed a few bits from Asda(old Kent road) and decided I'd go to the store and see if my items where there! The system said it was but they were not! I was left… Read Full Review

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★☆☆☆☆

“3 weeks for refund of items never received ”

Written on: 17/09/2015

I would have given no stars if possible. Ordered school uniform and paid for next day delivery, waiting in and not received. Called at 6.50 and was told it was coming and received emails to say it had been dispatched. 7.30pm I called and was told that it was still at the warehouse and yodel had a problem with their tracking systems. Waitied in all day and nobody told me. Three weeks later I'm still chasing a refund for the items I never received as they were somewhere in the delivery process… Read Full Review

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★☆☆☆☆

“School Uniform appalling customer services!!”

Written on: 24/08/2015 by Mackie64 (1 review written)

I placed a large order for school uniform from Asda for my four children which included clothing and footwear. I waited a week and a half for delivery and despite receiving an email to say my items had been despatched they now say they have lost the order. I had to speak to a call centre in South Africa as they don't have any call centres in the Uk, they basically said tough, they weren't prepared to resend the items and have refunded my money,. I now have to take a day off work to go and buy… Read Full Review

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★☆☆☆☆

“george womens clothing”

Written on: 14/08/2015 by Yasmineg256 (1 review written)

Sry george but womens clothing range is terrible ,frumpy ,not enough 10/12 sizes do not know who your buyer is aiming for.must try harder or go to spec savers… Read Full Review

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★☆☆☆☆

“The Company That Delivers You Nothing”

Written on: 10/08/2015

Placed an order for an item of furniture costing £299 + delivery. First few days, everything went to plan. Received an email saying the item had left the warehouse, recieved an SMS from the delivery company too. The problems started the day the item was supposed to arrive to us. No courier turned up all day, and when I contacted the delivery company they said they hadn't received the goods from George.com but we would hear from them when they did. Waited another 48 hours, and contacted… Read Full Review

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Chamberlaincj's Comment

Written on: 12/09/2015

Same as me I'm in so angry ordered bunk beds and no mattresses turned up there call centre is in South Africa all I get told when I call is that they should of come with the bunk bed well I know that, iv called thirty times now to be told a manager will call back as they don't take live calls iv waited a month and still nothing

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★☆☆☆☆

“Delivery No Show”

Written on: 10/08/2015 by AndreasNielsen454 (1 review written)

First time using the click and collect service and it will be the last. Took the option for the next day delivery at Govan store as it was available - after calling up due to a conflicting message on Asda website saying order was ready and also a message to say order not despatched until 20 August 2015!!! I called up rather than give myself a long, wasted, journey to the store and items had not even been despatched - concerning as they should have been ready for pick up. I have cancelled… Read Full Review

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★☆☆☆☆

“Shocking customer service, appalling delivery company ”

Written on: 27/07/2015 by Rankin293 (1 review written)

I have never had such terrible customer service. I ordered some garden furniture and paid and extra amount for next day delivery as I needed it by the weekend. It did not arrive. I tracked the item to be told next day delivery doesn't work on Thursday because the courier is closed! The stuff didn't arrive on Saturday either and when I rang the courier they said they had attempted delivery. I contacted the driver who genuine said "we have a policy not to ring the doorbell "! This is absolutely… Read Full Review

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★☆☆☆☆

“The worst customer service, ever”

Written on: 04/07/2015 by Russor (1 review written)

I bought a kettle bbq,and after 50 mile rond trip, assembled it. Two hours later, discovered legs were 45 degrees out from the bbq body. Emailed several times and Asda customer services could not understand what a huge inconvenience this was. Their parrot answer was ,as it was click and collect it has to be returned to same store for refund. Yes, but then I would have to reorder and return another time and 50 miles later to collect new one, adding 50% of the cost to the bbq. Sent letter to… Read Full Review

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★☆☆☆☆

“Horrendous Customer Service - once they have your £ ”

Written on: 27/06/2015 by NatClewes (1 review written)

Order placed on 02/05/2016 for a garden furniture set £399 + delivery - well aware that my delivery would be out of stock until June I thought it arriving in that month would still give me plenty of time to enjoy it uses for summer. 16/06/2015 received a times delivery slot from Asda so my boyfriend had the afternoon off work to received the goods at our home address. Return home from work that evening only to find that I had been delivered the wrong goods. I had ordered online and my order… Read Full Review

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★☆☆☆☆

“Service incredibly poor.”

Written on: 19/06/2015 by redinjector (1 review written)

Ordered dining set on the 12/06/15 and paid for delivery to be between 7am and 1 oclock on the 15th.Money taken out of my account on the 12th but did not receive the product. Phoned to ask were it was to be told it would be delivered the next day even though on the tracker it said it was out for delivery.My wife stayed off work on the Tuesday and it still did not arrive. Got the same story was out for delivery and it would be there on Wednesday.Guess what still did not arrive.It is now 11.45… Read Full Review

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