09.09.2019 I visited the store at Brompton road at 20:00pm. I went there after work just to get the coat and I was quite happy because I find it very quick as I had very long day at work . However , I went to the till to pay and while I was paying I dropped little feet medallion (Gold pendant) with little stone on the side that I had in my wallet. I kept it in my wallet because my necklace broke and I did not want to lose it. However, I noticed that and I put the medallion ( pendant) back in my wallet. There was also used tissue and because I was in the rush I got confused and I asked the lady that was serving me if that tissue was mine as I was thinking if its mine would be so rude to leave it. She shocked me when she replied “ NO the tissue is not yours and the medallion (pendant) that you took is not yours either, I think is previous client left”. It made me really upset as I had to explain myself, I do have a prove where I bought it. And it has very strong meaning as is holding memories of my baby that passed away. The girl said that its ok I can take it if I think is mine! I don’t think, I am sure it is! I left the store with the tears in my eyes as the last thing what I want to explain such a painful and private thing to the sales assistant. I work in customer service myself at Harrods, and I never heard that someone would be so unethical and treated as a burglar just because their drooped and picked up their personal belongings from the floor.

dont buy online, they dont send a returns note, go instore to return, wont expect copy of email, rang customer services, said they wont post a returns note to me, have to print one off, dont have a printer, told to go to the postoffice with pic of email, did this, post office couldnt scan the barcode, rang customer serive they said would send a courier to collect it, would be 2 days, day 1 still no courier its raining parcels had to be on the step now 1 day, still waiting for courier, nothing but a total nightmare, i said what can you offer me for all the inconvience , nothing they said just free delivery off next order, next order they must be joking..

Totally disgusting customer service! I purchased an item in store to be delivered the next day, however it did not arrive because the delivery date was set to Wednesday 26th September, 2018. No delivery was received on the supposed delivery date, and when I called customer services they confirmed it has been 'lost in transit' and I would get a refund. They made me wait an additional 48 hours to send my case to the relevant department who say that I have to receive an email link to get the refund. I've called 3 times and no email has been received, despite being told that an email was sent on 29th September, 2018, Monday 1st October, 2018 and again today (Tuesday 2nd October, 2018). Absoloutley UNACCEPTABLE service, do not recommend them at all! I will be in contact with an alternate dispute resolution service.

I have always had the worst treatment at the Zara store in Tyson's Corner, Virginia. I have visited several Zara stores in Europe and in Mexico and the service has always been OK, not excellent but OK. However, the store in Tyson's Corner is beyond belief!! The staff is rude and will not help you and OMG...the lines to pay are unreal! Doesn't Zara train its staff to be nice to customers? Why can't they help or even answer a question courteously?? Every single time that I have gone in that store the experience has been the same!! I guess I finally learned my lesson....will NEVER visit that store ever again!

Zara has the most awful costumer service ever! The return policy is terrible. No refunds and returns for over 30 days. I tried to return an item 3 times at the store. The lines were over 30 min long every time. So my last attempt was unsuccessful as expected. I called costumer service line and they with no results. So now I'm stuck with the items that I dont need. So unless you know you will be using or wearing something from that store-DO NOT SHOT THERE!!!!!!!!!!!!!!!!!!!

Just came back from Zara after trying to return two items I got for Christmas. One didn't fit the other was poor quality. I was advised as over 30 days they wouldn't return. I explained as it was a Christmas present I didn't get until 11 days after the purchase and surely they extend the returns policy for Christmas as a lot of people will have the same issue. I told them I had been away and this is the first opportunity to get into the shop (some people cant go shopping every weekend) - they didn't care and said it is a strict 30 day policy. The manager told me I should contact customer services. So I called CS straight away after I left the shop and he just said No it is a strict 30 policy and there is no flexibility or extension for Christmas. So why tell me to waste my time calling when they knew that would be the answer. I have shopped in Zara for years and my wife spends a fortune in there but I wont be going back. So Zara could have just swapped the £45 worth of clothes and kept two good customers but seems they don't care about that. I guess now I will have to squeeze into the top that doesn't fit (or hit the gym) and sew up the jumper where the seam is faulty. Nice one Zara!

I was purchasing a pair of sandals at Upper Canada location where I was informed by the manager that they can not sell those because they were last year collection? I’ve asked them why they put them on display if they can not sell them? She said that it’s a mistake and they are unable to sell them and they have to damage them. When I told her that I’m in retail and the bottom line for all companies is to make money and keep customers happy she laughed in a rude manor and said each company has its own policy! I’ve called their customer service number and they agreed that it was the stores mistake to put those sandals on the floor for sale, however they did nothing about it.

Order got delivered to someone else. I have not had my order & Zara won't refund me. Appalling customer service. I am now paying a solicitor to resolve this!!!

Shop assistant sold me the wrong parfum in zara white city and didnt want to exchange it or refund it. Staff dont know what they are selling and parfum section is very messy. I want my money back and customer servise says becouse i open it at the till after i pay I cant have my money back? Never again shoping in zara

Order was not received despite paying extra for next day delivery. Difficult to get hold of customer services. When i did i got told 2 different excuses. Three weeks later still waiting for a refund. I have compained and they accepted liability but not refunded me. Outrageous customer care. They lied to me too.

Your models are the ugliest girls I have ever seen. They look sick!!! Clothes look awful on them. Please use NORMAL looking girls/women!!! These girls look like they're ready for the hospital!!!

This seasons clothes are an over styled mess. Really who would be seen dead in any of these curtain like outfits. Truly appalling and not respresentive of its customers. Grim.

Bad behaviour from customers from the beginning until the end.

BEWARE!!! Zara's customer service TOTALLY SUCKS - IS BEYOND APPALLING! It's truthfully the worst i have ever experienced. Zara delivered the wrong item to me - someone else's order. They refused to send me my order - and didn't have the courtesy to even HOLD my order. After many email exchanges -phone calls and inconveniences on MY part - Zara never went out of their way for me THE CUSTOMER!!! They refused to send my actual order until the package wrongfully sent to ME courtesy of Zara - was returned and actually 'received' by ZARA. TWO weeks later - not least before ZARA charged my account - I'm told that MY original order is OUT OF STOCK. WTF!!!

I went into the store located at Towson Town Center to do a exchange. After selecting the new items I wanted to exchange for the old items, I proceeded to get in line. I was immediately presented with attitude from one of the sales associates. Then she proceeded to be rude to me for no reason, she was very unprofessional and lacked customer service experience. This was my first and last time at this store. The disrespect I encountered left a bitter taste in my mouth. In all my years of shopping and different levels of customer service, this by far has been the worst. After leaving the store I called customer service to file a complaint but after speaking to someone at corporate I doubt that there will be anything done about there employees behavior and lack of training in customer service. I would rather spend my money at major department stores at least I know I'm paying for the quality of service as well as the expectations.

bought a coat online which was not delivered, it took 17 days to chase up with the delivery finally found out it was delivered to wrong address as the customer services claimed, when requested for the replacement the coat was out of stock, had a very bad and frustrating experience with zara. everytime tried to contact customer services they gave me false hope that they will contact me back which they never did.

Long queues to talk to person in shop about an online order - re-directed to the phone line, long wait and unhelpful response. Tried emailing, quick response but still unhelpful. Wouldn't shop with them again, especially online.

I ordered an e-gift card as a gift on the 2nd of June. I received notification that it would be delivered by midnight the same day. Its now the 13th of June and still my gift has not been received by the recipient. They have taken my money and I have called them at least half a dozen times and they keep requesting 24hrs, different e-mail addresses and keep promising they will call me back but they have been absolutely useless!!! If Customer Services provide such awful service what chance is there for the rest of the company. Never use this company they are absolutely useless. They apologise but they don't realise that as a customer all we want is for them to deliver the service we have purchased and on time. NEVER EVER PURCHASE ZARA ON LINE E-GIFT CARDS. THEY TAKE YOUR MONEY & DON'T DELIVER. I'm still waiting and its been 11 days.

Totally disgusted with the quality of the jeans I bought from Zara on 03/04/2016! I wore the jeans once and the jeans ripped in 2 places (belt hoops). When I return the jeans back to the shop on 16/04/2016, I was told there was nothing they could do to resolve the issue and was refused a refund or exchange. I paid £25.99 for the jeans, which I now think is clearly over priced considering the terribly poor quality of them. I will be taking this matter further due to the disrespect of the staff at the checkout desk and the unwillingness to help a customer. Customer service is totally inadequate and further training is desperately needed for the staff working at the Zara store based in Birmingham city centre. Wouldn't recommend this store to any body, and i will now be taking my custom back to my regular store H&M :) where I find the quality and price of the jeans are far better then Zara.