Zara Reviews

Click here if this is your business
★★☆☆☆
2.2 / 5
36% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Been to your local Zara and thought the service was excellent, or maybe even below par? Write a review here at Review Centre, and let us know your thoughts. If you are looking for reviews or would like to write a review of Zara's online store then please visit our Online Shopping category.
? Ask our helpful community of experts about this product or company
Zara - Ask a question now

Media Gallery for Zara

Zara
Zara
Zara
Zara
Zara

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Ruined Jacket”

Written on: 15/09/2014 by Hazelmulholland (1 review written)

My daughter bought me a jacket. After a night out I washed the jacket, as per manufacturing instructions. There is a buckle on the neck that wasn't detachable so I wrapped it in a towel, I didn't want the drum to be damaged in my washing machine. When I took the jacket out, the drum was full of feathers. The buckle slashed the left hand sleeve to pieces. 

I contacted Zara head office by e-mail. After many to and fro e-mails and 2 months later I've supplied everything asked. Now they won't reply
Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Fiona25P's Response to Hazelmulholland's Review

Written on: 19/09/2014

I had the same situation with a dress from this shop. Have never bought anything there again.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Clothes for models”

Written on: 19/08/2014 by Jaidar268 (1 review written)

No idea how Zara keeps trading. Mens wear is alway upstairs and tucked away. The clothes are poorly labelled and information is poor. The UK Stores sell shirts that are ALL 'slim-fit' or 'super slim-fit'. The trousers all seems to come in 33.5 inch legs. They tell you 'more sizes online' but their online site is confusing and frankly just leaves you frustrated. They seem to be too precious for normal folk to shop in - if you are over about 24, are anything other stick thin or under 6 foot… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Extremely bad service!”

Written on: 08/08/2014 by Dominiquej172 (1 review written)

I purchased a dress online, received the delivery and the item was faulty. I contacted the customer services, who advised me to either take the item back to store or request a home pickup. As I required a replacement I went to store, only to be told that Zara online was a separate company and they could request a refund and order a new dress. Which meant I had to purchase a new dress, whilst the other would refunded. Refunds can take up to 10-14 days... I didn't order a new dress as the total… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The worst store ever”

Written on: 23/07/2014 by 499Blair (1 review written)

I brought a shoes there m wore it in the rain one and it swell n damage and I when to the manage I the store n she refuse to return it the worst store ever her name is suki Asian at 59 and Lexington and I ask to for the costumer service number she ignore me n the young lady next to her give me a card with the store info that's not what I ask for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“price is not justified”

Written on: 18/07/2014 by Amber30 (2 reviews written)

I love the pasterns they are using for creating clothes and shoes but unfortunately the quality of their materials is disappointing and doesn't justify the price we are paying… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“RIDICULOUS POLICY ”

Written on: 13/07/2014 by 497Cobb (1 review written)

Shopped here for the first time for my 11yo girl and 10yo boy. Discovered girls sizes are extremely small compared to other brands and boys are about 2 sizes bigger than other brands. I purchased a top for my son in his usual size and it was swimming on him when he tried it on at home as he was not with me at the time. I immediately rand the Highpoint store where I had purchased the top only about an hour earlier. The sales assistant checked if the had a smaller size as I definitely wanted… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible cloths”

Written on: 12/07/2014 by CelesteRuiz185 (1 review written)

I was very dissapointed with my recent purchase… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BAD SERVICE”

Written on: 23/06/2014 by BiancaBates (1 review written)

***BAD SERVICE FROM ZARA*** I purchased a jacket from Zara and unfortunately I misplaced the slip, let's be honest this does happen. I was told that there was nothing that they could do without the slip even though tag is still attached to the jacket (BRAND NEW!). I asked If I could provide a bank statement proving that I had bought the jacket from Zara. I was told by the manager that, that was not sufficient because they needed some bar code to trace the sale. This was said because they were… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No customer service”

Written on: 06/06/2014 by Lesleyibsen (1 review written)

It doesn't seem to matter which Zara you go.into the staff all seem very miserable unhelpful and have no concept of customer service.they seem to think its acceptable to have queues snaking out of fitting rooms. And that it's acceptable to queue at tills while managers stand around talking and shuffling paper. This is obviously there management style .Very sad to see as other stores around offer such good customer service. Shame because I love the clothes but just get to angry to shop there… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tocade47's Response to Lesleyibsen's Review

Written on: 13/06/2014

I shopped at the Seattle location and got the same review that could care or less by assisting with size or helpful suggestion. I had to return an item they refuse to return the purchase to my debit card but instead provided an in store voucher, I was treated as though I stole something and I wasn't treated as a valuable customer.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“No reciept, No exchange.”

Written on: 04/06/2014

I shop at Zara a lot and as the sizes are inconsistent I sometimes have to return items as I like to try them on properly at home due to the size of the fitting rooms. I hate returning due to the attitude of the staff it is as if they are refunding out of their own pocket. I recently purchased a pair of jeans and they looked just awful on me, as I was busy I could not return them straight away about 2 weeks later, all tags intact but I had lost the receipt, there were 2 girls at the cash desk… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No customer service”

Written on: 01/06/2014 by Lennymoss (1 review written)

This year bought 3 things rubbish .first item gold necklace got it home looked at it properly broken in parts took it back to liverpool store had to quee in a massive quee don't see why have to do that when only want exchange no apology bought a jacket on line poor fit sent that back nod lastly bought another necklace got it home again stone missing at back took it back to liverpool again since store shouting didn't have any more necklaces in manager said refund Trafford centre Chester no like… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor quality, terrible customer service”

Written on: 22/04/2014 by Hagankx324 (1 review written)

I bought a pair of swede angle boots after only one month when I tried to put it on my finger went through the extremely poor quality material and made a big hole . Took it to Croydon shop and RUDE store manager just said it is accidental damage and it is your fault!! I never shop at Zara again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Customer Service”

Written on: 02/04/2014 by Powers221 (1 review written)

I will NEVER order anything or shop at Zara again. I had the worst customer service of all time and even had the guy talk back to me. I wrote the corporate office and emailed and they never even responded. I know I am only one person, but work travels fast. Zara, you really are horrible… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“bad customer service”

Written on: 22/03/2014 by LexieCastro (1 review written)

I tried to return a pair of trousers today in zara. I was told Ii couldn't have a refund or do an exchange for something else, I was accused of wearing the trousers and washing them, the shop manager said she could smell washing powder. I am really angry as the trousers havn't been worn or washed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad Quality Clothing & Horrible Customer Service! ”

Written on: 10/02/2014

In November 2013, I made my first and LAST purchase with Zara. I purchased a winter jacket and a black tote bag. By January, I noticed that the feathers inside the winter jacket were coming out more than normal. I started using the tote bag last week and it the straps are already coming apart! The quality of their merchandise is horrendous! You know what is even more horrendous?..Their customer service! This was a total purchase of $233.98, and no one at the retail store or customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rude disgusting service!”

Written on: 13/01/2014 by Burnie2013 (1 review written)

I went to take my wife's coat back after two weeks of wear it had started to loose fibre off the sleeves and looked real tatty. I believed it was faulty and not of high quality. I payed nearly £80 for it. The very rude Manager was her name from the Birmingham branch UK told me it was nothing wrong with it and it was normal wear and tear. This was not true my wife had only worn it a handful of times since Christmas. She said there was nothing she could do and told me to call customer services.I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“few to choose”

Written on: 28/12/2013 by caitlinflaugher (2 reviews written)

dontsweaterit didn't really have a lot to choose from but i did find a couple great pieces… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Refusal to refund damaged clothes - bad quality after...”

Written on: 14/12/2013

Recently I bought a dress from Zara, but after trying it on again it developed a hole in the side. I wanted to take it back in to get an exchange or refund and the store manager at the Beijing Solana location was very unhelpful... She said that the dress looks used and that she wouldn't be able to resell it.. She also said that if I had noticed it 10 minutes after walking out of the store then I would be able to return it, but not after 1 day. I don't believe this - that I can't return… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dedicated Zara complaint website”

Written on: 13/12/2013 by jcampb8140 (2 reviews written)

Hi, ZARA COMPLAINTS WEBSITE I'm a disgruntled customer of Zara and will draw your attention to the level of service from this company. I have been online and there are several websites with Zara complaints. If you wish for your Zara complaint to be put on my site please email me and I'll be happy to do so. The Zara customer service team comprises two people! Yes two people from a company that has over 90 stores in the UK. This site was created leading up to Christmas and they are no doubt… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Burnie2013's Response to jcampb8140's Review

Written on: 13/01/2014

Please contact me I have had a terrible experience with Zara too.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Worst quality of clothes”

Written on: 03/12/2013

On 29th October I bought 2 tops worth rupees rs 3500 from Zara mumbai infinity mall, malad.20 days after shopping when I took out my top to wear I found out that top given was in bad condition stretched from all sides I was very surprised to experience this with Zara brand. After that when I visited the store I was asked to procure credit card copy to get it exchanged and at that time I was carrying my bill copy which should have been suffice. But they didn't accept and I could make it with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview