Zara Reviews

Click here if this is your business
★★☆☆☆
2.2 / 5
317
34% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Been to your local Zara and thought the service was excellent, or maybe even below par? Write a review here at Review Centre, and let us know your thoughts. If you are looking for reviews or would like to write a review of Zara's online store then please visit our Online Shopping category.
? Ask our helpful community of experts about this product or company
Zara - Ask a question now

Media Gallery for Zara

Zara
Zara
Zara
Zara
Zara

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Awful customer service ”

Written on: 04/02/2016 by Vannahb (1 review written)

This store has horrible customer service! They could care less if they take care of the customer or not! Bought a pair pants online, they had a hole in the seem, and they honestly told me it was my fault. They did no exchange or refund. I had to keep the pant at my expense. Will never do business with them again!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Miserable staff at canary wharf store”

Written on: 11/01/2016 by DamienBall313 (1 review written)

The staff in zara generally across the uk is absolutely miserable and terrible. But the staff at canary wharf store is even worse. They behave like some one just died in their family and have no interest in thier job. Either they are not paid well or treated like bad which totally reflects in the customer interaction. Its a shame because canary wharf is the financial hub of uk and has some very prestigious customers who are ready to spend and the least we expect is decent customer service. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad customer servise”

Written on: 31/12/2015 by Claudial111 (1 review written)

I went to the shopping in Zara Westfield London.I took my shopping to the casher first I asked her to check one shirts price but the shirt had no tag,she had no idea how to use the system when she scanned the shirt she couldn't delete the item and stood there for a good few minutes, I then joined the line agin and went to another counter to pay. That person made me laugh again he couldn't speak proper english, he scanned one off my shirt and I noticed the dress belt was missing I showed him the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Apauling customer service ”

Written on: 16/11/2015 by Lauren414 (1 review written)

The Birmingham Bullring store are a disgrace and haven't got a clue what they are doing. They never answer the phone and kept telling me my parcel wasn't there when customer services were saying it was shipped to them 5 days prior to this!!!! When I tried to complain they weren't interested at all!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worst customer service on the high street ”

Written on: 05/11/2015 by Smba2 (1 review written)

I bought a jacket in the Manchester store on Friday 23rd October ended up picking the medium up instead of the small . I live in the lake district so not so easy for me to return it to Manchester I ended up going down to Liverpool on the 29th October with my three girls as it was half term and tried to swap it in the Zara store there only to be told that it was not possible to return it . I had picked up the wrong receipt as I had also bought two grey wool jackets 5 minutes later on a different… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst customer service ever ”

Written on: 19/09/2015 by RubenChilders1 (1 review written)

I can recommend this shop at all. Staff are very rude and unhelpful. Not enough staff on tills. Poor quality clothing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“It's high street, what do you expect?”

Written on: 13/08/2015 by hyperboloid (2 reviews written)

Not bad for a high street store. Stitch quality is better than topshop. Sometimes they have reasonably priced silk items, and designer-style clothing. Worth checking out once in a while. I wish they didn't use polyester as much as they do. Overall, not bad at all… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad customer service experience”

Written on: 12/08/2015 by Napier215 (1 review written)

I had the worst customer service ever in my entire life with Zara. After purchasing an item from Zara.com and after only one wear and proper wash, the threads started to coming of the trim of the cloth like crazy and simply became too out of shape to wear. I contacted the customer service, not to mention how slow it was to get an evaluation on the case, the tone of the customer service simply seems indifferent and ignorant. I sent the pictures of the misshaped item to them and it finally came… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not interested to help”

Written on: 08/08/2015 by Bowers410 (1 review written)

I had an item that I wanted to return. Customer Service Rep informed me that I could go into the store and the return it. I called the store and they said I could do the same. I got to the store and they said because online was their own store they couldn't help me... It's an inconvenience and both instore and online should be on the same page as to what their return policies are. They are same business. Because I was misinformed, I should have been compensated. Horrible experience… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WORST SHOPPING EXPERIENCE”

Written on: 31/07/2015 by YaelWooten173 (1 review written)

I placed an online order of 6 items, but only 1 item was delivered to me after 3 working days. As no tracking information was provided, I emailed customer service about this issue. However, they did not help out but asked me to call 0800 customer service instead. Then the following ten days was a nightmare! I called customer service again and again, chasing them to track the remaining items or at least, let me know if they can still deliver them. However, customer service people did not help at… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Constant Quality”

Written on: 20/07/2015 by EGre (3 reviews written)

Every thing I have brought from Zara have been amazing. From Coats, jeans, jumpers, bags and tops. They feel more superior quality and more stylish than other high street shops. The prices are fair too. People with a bad experience quite rightly vent their frustrations on here but more rounded reviews are needed to represent the company properly. Overall Zara is trustworthy, the products are good value for money and good quality. (Also Zara sales are Fantastic!) Every in store and online… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very poor quality and customer service”

Written on: 17/07/2015 by Vaughn110 (1 review written)

I bought sandals for a $100 in the middle of June. I liked them and did not plan to return, so I did not keep my receipt. After wearing them a few times, I noticed that my right sandal started to fall apart. I was on vacation and went to the store as soon as I came back in the middle of July. Unfortunately, Zara's sales person refused to do anything about their poor quality. They gave me a phone number to call, then I got another phone number to call just to find out that I need to fill in some… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible Customer Service”

Written on: 16/07/2015 by RylanBatchelor21 (1 review written)

I ordered some items online for express shipping and didn't get them until five days later. It guarantee's that if you do not receive your items with 2 business days your refunded. I called their customer service line and emailed them. They never reached out and said they couldn't ship to PO Boxes. Which is false because i get my items all the time. If you want fast shipping definately not shop at Zara. They do not care about their customers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appaling Customer Service - Buyer Beware”

Written on: 08/07/2015 by KateMate111 (1 review written)

I purchased a top from a London Zara shop, however on my return home I realised the top was unsuitable for the person I bought it for. I contacted Zara by email asking them if I could return the item by post for a refund as I do not live near a Zara store. This was the start of very lengthy ‘communication’ with this company that was one of the most infuriating, mind-numbing and soul destroying things I have ever wasted time doing, in fact at times I actually laughed in despair at some of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Still waiting for my refund after 30 days”

Written on: 06/07/2015 by YusufFarley370 (1 review written)

I bought some clothes for my little girl at the beginning of June 2015 and the order process went smoothly. The clothes arrived but I decided to send some back as they were the wrong size. I returned them by Collect Plus and these were delivered to the local Zara store a couple of days later. I contacted the customer services and they said it takes 14 days for the money to be refunded. I waited and after 14 days I called them again. This time I was told the same thing. In fact it says on their… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No Delivery”

Written on: 29/06/2015 by summerbyjane (1 review written)

Ordered last Saturday 18/6/15 and today 29/06/15, I am still waiting, spoke to customer services at lease 5 times and keep been told the delivery company is trying to delivery and that I am not at home,I am at home most of the times I told them and give them my work address as well and they still wants me to wait 48 hour When I question the customer service on the phone today she wants me wait another 4 days This is my first time and it will be my last time buying from this unreliable… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Unprofessional staff without name badges ”

Written on: 25/06/2015 by RolandDay (1 review written)

Yesterday my family visited a Zara outlet in Brighton for routine shopping, where I come across very unexpected situation. I noticed on checkouts Zara staff were not removing security tags off the products after being sold. I have seen quite a few customers gone out of the shop when security detector alarm keeps going off customer been searched feeling embarrassed. I still got stuff I bought for my newborn with still security tags attached. I didn't bother diving 30 miles back to get security… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Really bad customer service ”

Written on: 25/06/2015 by ThaliaBates (1 review written)

I recently bought a sandal from Zara. The mental chain started to come off on the third day I wore them. I called customer service. The staffs were unhelpful. Told me not to go to the store and to fill out the online form instead. Got the response back and they told me to go to the store for the manager's inspection. When I went in, they refused to refund or give me a store credit because I didn't have my receipt. I told them that I can show them my credit card statement, but they refused to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Disappointing Gift Exchange Policy”

Written on: 28/05/2015 by Christina_K (1 review written)

We recently received a gift for my daughter's 1st birthday (May 17, 2015). The outfit was too small so I made time to visit Zara Yorkdale within 9 days weeks of receiving the gift. After speaking with the cashier, as well as the Kids Department Manager. I was extremely disappointed and frustrated that I could not exchange the outfit, even though I had the gift receipt and the size that I needed was actually in-stock on the shelf! Other mother's in the store actually approached me and said… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Reviews1982's Response to Christina_K's Review

Written on: 14/06/2015

I can empathize with you regarding the poor, very poor, super poor customer service at Zara store. I have not yet attempted to return any clothing, however they staff never look up from arranging clothing when I enter the store and no offer to help by the person (manager??) who appeared to be training my cashier on processing my order. I've entered the Yorktown, Illinois store several times and same results, no one care that I'm there.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Worst customer service”

Written on: 25/05/2015 by Dolanpa250 (1 review written)

I bought a white bag online which was delivered into store. All good so far, then i took the bag from store, opened at home - bam! the bag was very poor quality which i would never been expecting from company like Zara..what a joke.. the stitches were coming apart and on the bag there was a blue pen mark - it was a white bag, do they really think that nobody will see it!!! and that is not even the worst part, when i went to the store to ask for a swap, tbh they didn't even offer me a swap or… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Reviews1982's Comment

Written on: 14/06/2015

I'm now convince that this "poor customer service" is a part of their training and synonymous with brand since customers over the world receive the same poor service at ZARA!!!! Guess I wont take it personal anymore.....

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview