Zara Reviews
Summary
Been to your local Zara and thought the service was excellent, or maybe even below par? Write a review here at Review Centre, and let us know your thoughts. If you are looking for reviews or would like to write a review of Zara's online store then please visit our Online Shopping category.
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Latest Reviews
★☆☆☆☆
“Jeans fall apart”
Written on: 09/05/2013
Owned Jeans 5 months and they fell apart. Not cheap and I was told nothing they can do about it. I even went to management at Zara corporate and they did not care. They said too much time had passed and I was put of luck. Amazing that jeans would only last 5 months at those prices. Dont buy their clothes. Cheap!!! (read more)
★☆☆☆☆
“I just cant believe someone else has been treated the...”
Written on: 07/05/2013 by Leicesterbuyer (1 review written)
I just cant believe someone else has been treated the way I was treated! I brought a shirt from Zara and it had a button missing and I was unable to wear it. A week later I went into Zara Highcross Leicester and showed them the button was missing. The guy said the shirt looked worn and that they would not swap it. Are they for real?! Why would I wear a shirt with half my stomach showing? I advised them of this and the very rude guy behind the counter who was trying to stand his ground as if... (read more)
★☆☆☆☆
“Poor Management”
Written on: 07/05/2013 by Smbrownfox (1 review written)
I am an American citizen. Upon my trip to Barcelona, Spain I visited a Zara store. Upon exiting, amongst many other shoppers, the alarm went off. The security guard demanded that my son return to the store. I asked why, he said "just go back" in a rude tone and demeanor. When I asked why again the security guard told me to be quiet and that he was calling the police. I then requested to speak with a store manager. She was not helpful, nor concerned with my complaint. As I spoke to her, she... (read more)
★☆☆☆☆
“Rude Staff and Managers are Worse!”
Written on: 04/05/2013
I went into Zara Strartford today and was faced with ridiculous behaviour from a member of staff. I was waiting for my sister who was trying something on and a member of staff stormed at me saying Im blocking the way and continued being rude. Her attitude was unacceptable and abusive. The manager was even worse! She did not care about it and was more concerned about our response! This company's attitude literally stinks! I will never shop from a zara store again. These people are... (read more)
★★☆☆☆
“Meh. I like the carrier bag.”
Written on: 03/05/2013
The assistants just dont care. No hi or even a smile. The top i purchased had shrunk in the wash. It's not really worth the money to be honest. (read more)
★☆☆☆☆
“Bad Quality and Bad Customer Service”
Written on: 02/05/2013 by lwahlestedt
The clothes fall apart after a few washings. When you order online if you want to return the items they have to receive them within 30 days of the order date. I was one week out of the window and Zara took the time to return the items that I had returned to them!!!!!! I will not shop here again. (read more)
★☆☆☆☆
“BAD CUSTOMER SERVICE!!!!!”
Written on: 30/04/2013 by aclarke08
Zara's clothes are very nice. Love LOVE LOVE their style, but god their customer service both in stores and online are HORRIBLE! You would think such a big company would value their customers, but honestly they DON'T AT ALL! All the Zara stores I been to the employees are stuck up and would only help if they know you're buying something. Don't even bother to ask a Zara employee for help. You're better off figuring out things on your own. I ordered something online and it never came to my... (read more)
★☆☆☆☆
“worst jeans ever”
Written on: 20/04/2013
Stone coloured jeans washed on a 30c and all colour came out. Visited branch said never had any complainta about these jeans well I know two others peolpe who have purchased these jeans and complained and same thing happened. The manager said they had no other complaint!Awful customer service (read more)
★☆☆☆☆
“Thank you horrible staff at Zara Maidstone”
Written on: 05/04/2013
Zara staff are never friendly, but yesterday I was on the receiving end of downright rudeness in the Maidstone branch. I waited for ages behind two women trying to negotiate a refund on a clutch bag, but some problem with the receipt meant that it was taking a long time. Meanwhile, one other staff member milled around behind the desk, totally ignoring me, and a supervisor stood at the far end checking figures. When I asked the second assistant if she could take my payment she looked... (read more)
★☆☆☆☆
“Racial discrimination”
Written on: 31/03/2013 by Bsol
My brother had bought a coat from the Highcross store in Leicester and discovered when he got home that it was actually tight and therefore one size too small when he tried to sit down with it on. A few days later I returned to the store with him to exchange it for a bigger size. The store didn't have the size we wanted and so we asked for a refund. The store denied us a refund as the coat allegedly 'smelt'. We were referred to the store manager of the men's department who said to us the... (read more)
Smbrownfox's Response to Bsol's Review
Written on: 07/05/2013
Based on your comments and my own personal experience while visiting a Zara store in Spain, I can attest to the fact that they do seem racist.
Reply to this comment
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Showing 1 - 10 of 251 Reviews
★☆☆☆☆
“Terrible selection spring 2013”
Written on: 27/03/2013
Usually spend ages looking at items but today there was nothing inspiring and the colours are dreadful!!Material and cut looks cheap. Spent 5 minutes maximum in this shop. Use to be good a few years back but has declined in my opinion. (read more)
★★☆☆☆
“badly sewen clothing ”
Written on: 16/03/2013
Zara lepoard print cardigan falling apart under arm area and down arm worn three times . Short puffa TRF collection jacket under arm and lining falling out . Most of my linen style tops tunics holes appear all over them very dissaponted in these badly design items . (read more)
★★☆☆☆
“Bad customer service”
Written on: 28/02/2013
Some employees and Managers are rude and mean (different stores from Montreal and Laval and on numerous occasions). And Zara should allow for credit notes when we return a gift and cannot find a suitable replacement right away. Instead of competing with other major chains, I find that in the past few years Zara has been pushing away and losing important customers. (read more)
★☆☆☆☆
“RUDE STAFF - ZARA Westfield Shepherd's Bush”
Written on: 26/02/2013
I purchased a leather black bag which color has run onto my coat (non-Zara). I wanted to return the bag and receive a compensation for the coat (which cannot be cleaned)and spoke to one of the senior staff and the shop manager. They were both unhelpful, rude and even accusing me of lying. Particularly the shop manager - her name is Pilar and she did not want to disclose her surname (!) - she was openly making faces, interrupting me and when I said that I will raise a complaint, she said I... (read more)
★☆☆☆☆
“Poor quality”
Written on: 16/02/2013
I think because they try to get the last trends quickly into their stores to capitalise on it they do not have any quality controls. When the Dark Knight rises came out they immediately started selling batman t-shirts, they looked good but after a wash they were completely destroyed. I've bought a lot from zara but was never really satisfied. I do not recommend this chain at all, you pay a high price for trendy products poorly thought. (read more)
★☆☆☆☆
“Color on Zara shopper tote ran when it rained”
Written on: 22/01/2013 by cheerios5
Terrible. Terrible. The color on my Zara shopper tote rain when it rained. When I showed the manager how the color comes off with plain water, she basically treated me like a criminal and wouldn't even give me store credit or any relief. A store that doesnt stand by its quality is not worth shopping at. Spend thousands there a year and since that time, I have never gone back. (read more)
Paulabacher's Response to cheerios5's Review
Written on: 02/02/2013
Same happened to me yesterday. I got the Bowling Bag and after the rain my hands and nail were black. Unfortunately the bag is sold out and I can't exchange. I sent an mail to Zara, I'll return and buy on eBay. I paid 139 Euros for it.
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★★★☆☆
“high prices quality not lasting”
Written on: 12/01/2013 by 6foxglove
I have shoped at Zara for years the items i find look good but do not last. I had bought a girls puffa coat for school for 50.00 and the first week the lining for the pocket came apart thus items in the pocket falling into the bottom of the coat. I had picked up my Grandaughter from school this week and found that she could only zip up half of the coat.I had tried to unzip it and found that their was too much lining in the coat that it got caught in the zip. I had to make her wear a old next... (read more)
★★★★☆
“Good service”
Written on: 06/01/2013 by Zarafan75 (1 review written)
I use mainly Zara in Maidstone Kent and Zara online,I have been using these services regularly for a few years,sometimes I find the till assistances a bit abrupt it depends who is serving.Online not had a problem orders received in good time and in well presented boxes with clothes wrapped in tissue,if I return online items to the shop the funds are added to my account from which I purchased from.I have contacted the online service help line and have received great.service so far. Love Zara... (read more)
★☆☆☆☆
“Awful Awful service”
Written on: 14/12/2012
I had a terrible experience at ZARA! I am in complete shock. I bought a jacket 2 weeks ago and it started to fall apart on me. The zipper malfunctioned and there was a hole in the pocket. I took it back and they kindly exchanged it, but for the wrong size. I went back within 24 hours to let them know that I realized it was the wrong size after I got home. They refused to exchange it for the right size. I told them I paid for a Medium and the sales associate gave me the wrong size. THey said... (read more)
★★★★☆
“One of the better high street stores for mens fashion....”
Written on: 13/12/2012 by Adu_moses (2 reviews written)
One of the better high street stores for mens fashion. Forget about Burton, Next and what have you. Zara both caters for those on a budget and those that want the best. Well designed and made clothes with all the popular 'looks' on the shelves. Skip the sales here through unless you fall under stick thin or incredibly obese as there will be nothing left in the middle. (read more)
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Showing 11 - 20 of 251 Reviews
★☆☆☆☆
“Customer service by ordering online is terrible”
Written on: 02/11/2012
I ordered something online, but I didn't even receive a conformation although they had the right e-mail adress. The website said my order would be delivered within the next 2 to 4 days. After 4 days, they just cancelled my order without telling me(I found out by logging into zara.com) They already took the money from my creditcard but they cancelled it because there was something wrong with the adress/billing adress. I was very dissapointed they didn't even told me my order was cancelled.... (read more)
★★★☆☆
“klantvriendelijkheid”
Written on: 21/10/2012
Personeel is niet echt klantvriendelijk. De wachttijden bij de pashokjes zijn te lang. (read more)
★★☆☆☆
“RUDE ZARA!”
Written on: 11/10/2012 by vpollano
i've shopped in Zara for years now and always thought the client service was shocking. The Bond Street London Branch in particular. I just think that if you have 20 people queing why have one person at the till that not only serves but also deals with refunds and exchanges and then 10 sales assistants floating about the store?? some things are just common sense and this is at the Zaras around the country. A lot of arogance by some of the staff also. (read more)
★★☆☆☆
“Frustratingly going downhill”
Written on: 08/10/2012 by shirleythompson (1 review written)
I used to love Zara as the styles were always really nice and varied and the quality was good for the price. But after the last three (yes three!) separate items I have bought have ripped in some way within a week or two of buying them I have really gone off Zara. They have also put their prices up a lot so I am now looking elsewhere to buy new clothes. (read more)
★★☆☆☆
“Some nice styles, but flimsy clothes are made of paper”
Written on: 30/08/2012 by JJ1 (5 reviews written)
Unlike some of the reviewers here, I still go in to Zara, but they should take note of their critics, as the fashion market is the ficklest of all. For me, the first niggle is build quality. In July, I bought a pair of slim summer trousers - tight, but with plenty of elasticity (the fabric was literally elastic). Priced just £29, I was really pleased with them. After a few wears, I noticed the fabric ripping, so I returned the trousers to another branch. Fortunately, they had another... (read more)
Picpac's Response to JJ1's Review
Written on: 01/09/2012
I totally agree. It's all top dressing - lovely store to look around but the sizing is skimpy ( to say the least) and the quality is very poor. However, being lazy I ordered some clothes for me and my kids onLine. Awful, Awful Awful. Very poor quality, dreadful service. far too long for the box to be delivered and nearly a week later I am tearing my hair out trying to get them to collect. 48 hours to get an email to book a delivery slot then what they fail to mention is that you can't actually book a delivery within 24 hours (even tho' the website will give you that option) . When i phoned (yet again) to find out why I had waited needlessly in my house all day for no one to collect I was told - as if it was my fault, that the courier service can't organise themselves that quickly! Hey sort it!!! VERY VERY unimpressed.
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★☆☆☆☆
“Online Disaster”
Written on: 16/08/2012 by J-L-H
I purchased two skirts online at zara.com and when my package arrived there was a blouse inside. I did not order this item. I called the zara.com customer support line and the woman told me she would look into it. After a week, they finally got back to me and told me that one of the skirts is no longer available and that they could send me one of the skirts instead. I just asked for a full refund. A month later, I received a package from zara with an old used cell phone inside the... (read more)
★☆☆☆☆
“fu zara.com ”
Written on: 29/07/2012
they just deliveried to me just a scam box to be avoid to do business with them. because they are grand figlio di puttana. hopefully this company close down. (read more)
★★☆☆☆
“Zara Plaited Shopper bag & Seude ankle Boots”
Written on: 24/07/2012
Ok, here we go... Let's start with the plaited shopper bag, let me start by saying I absolutely would not recommend this bag. This bag is very large which I like but there are no pockets at all anywhere inside for your little bits and bobs so your smaller items kind of get lost among all your other items. There is however a cotton-type sack inside with a zip but this isn't very practical as everything just gets lost in it, it is detachable which brings me to the next problem, the bag in my... (read more)
★☆☆☆☆
“Poor quality”
Written on: 14/07/2012
There had been such a fuss created over the introduction of Zara stores to Australian shores that I was keen to see what all the fuss was about. Quite frankly my experience was one of disappointment and disbelief. I was disappointed with my Zara experience as i found the garments to be of poor quality and to be honest of poor taste. I personally cannot understand what the fuss has been about and was left non-plussed. The clothes are of inferior quality and the styles bland. Overall an... (read more)
★☆☆☆☆
“Dreadful customer service”
Written on: 13/07/2012
Staff very unhelpful, unitrested, conceited, rude. I could go on but A waste of my time writing about shop staff who shouldn't be working in A customer focused environment. Please give Buchanan Street store a wide berth that's unless you like being treated like an Idiot. (read more)
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Showing 21 - 30 of 251 Reviews
★☆☆☆☆
“Charged for missing item in shipment - NO RESPONSES”
Written on: 13/07/2012
I am speechless about the lack of customer service. I have ordered from Zara four or five times over the past 12 months. There are issues with quality, but 'hey' you get what you pay for. My last order was missing an item. I emailed customer service 3 times with no answer. I have called twice and was treated like I was lying. One guy asked if it looked like the box had been tampered with and that the item had been scanned so it had to be in the box. Well, it wasn't. An employee just... (read more)
★☆☆☆☆
“Got beautiful shoes couple of weeks ago but easily...”
Written on: 02/07/2012 by Kammi83 (1 review written)
Got beautiful shoes couple of weeks ago but easily demagable. Spoke to the blond girl, manager, oxford street by river island and next store. She was rude, made me disgusted, especially that I really like shopping in Zara. Ok demage might have been my fault but hey as a manager u do not speak and treat ur clients so low. Wish I remembered her name to shame her. I don't think shop in Zara any time soon. I'm very upset. (read more)
★★★★★
“Customer service at Zara.com proves to be excellent ...”
Written on: 26/06/2012
I had to write this review, because I ordered from Zara.com several orders in a very short period of time, one of the orders was missing 2 items, however i contacted Zara.com by Email and let them know about the missing items. In mean time I checked the reviews on line about the site, there was a lot of negative reviews, some of them saying that they had missing items in their order and Zara.com had never send them the missing items and still charged them for it!!!! I got scared what would... (read more)
★☆☆☆☆
“Horrible Customer Service”
Written on: 21/06/2012
have to warn you about the customer service. I LOVE Zara style and clothing. I ordered a shirt onljine (please note - not through the wonderful folks at the local store) which developed holes and frays at the seams on the very first use. I immediately contacted online customer service who had me send pictures of the problem, which I did, and then asked me to return the shirt itself to look at. I just heard that they are saying that the shirt is not defective. I am shocked because it frayed... (read more)
★☆☆☆☆
“broken zip ”
Written on: 19/06/2012
l brought my granddaughter a pair of jeans £19,99 she wore them 3 times, and the zip broke, TRIED to return them only had them 1 month ,and because they had a little grass stain they refused to change them,what the grass stain had to do with any thing l don't know, They were oviously faulty,but the attitude of the staff is so RUDE. l am a pensioner so money is tight l would never shop in Zara again, (read more)
★★★★★
“i LOVE zara”
Written on: 22/05/2012 by sofiathegreatest
Okay, to be honest, i'm a Designer items addict, and always thought the quality of Designer stuff is much higher. Well, not really....yes from time to time Zara produces dodgy looking quality of garments but over all the price vs quality goes kind of hand in hand. I get the idea behind it - they price it cheap so that we, girls, get to buy more, change the style more often, improvise and try on new things - Who doesn't love that? Yes, i'd never buy shoes from the store - that i'll stick to... (read more)
★☆☆☆☆
“inferior quality”
Written on: 21/05/2012 by triptiagarwal
I had bought a dress for my kid which after one wash made the inner lining stretch from the bottom n shrink from the top.when shown at the store the staff denies by saying it is a design element. when scanned on the system n the pic is shown it clearly shows thesub standard quality of the fabric used as a lining which made it stretch beyond the dress itself . The negative approach of the staff n their non wilingness to help u out is simply ridiculous n one feels cheated. Tripti agrawal (read more)
★☆☆☆☆
“Zero Customer Service-USA internet site”
Written on: 17/05/2012 by padgetmiller (1 review written)
I ordered a jacket on 4/1/12 in a large (I am a 12). The jacket turned out to be extremely undersized. I am 5'7" and not over weight, but I couldn't even get my arms into the sleeves. I did not want to send it back because it is gorgeous (black & white silk). So, I kept it to give to my mom for mother's day. She's a size 8 and only 5'3". Well, this weekend, I was so excited to give it to her and was afraid a bit that it would be too big. Well, it was way too small for her! So I packed it up... (read more)
Guest's Response to padgetmiller's Review
Written on: 04/06/2012
I like policies like this because I can always be sure that the product I'm getting hasn't been in someone's home for over a month
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★★★★☆
“Good service at Liverpool Zara store”
Written on: 20/04/2012 by Jules30 (1 review written)
I am surprised to hear so many negative reviews re: customer serivce at Zara stores. I shop very regularly at the Liverpool store for myself and my little girl. I have always had really good service form staff. I often return items for my little girl as she is petite and sizes sometimes don't fit. I have never had a problem. Its always an instant refund or an exchange, whatever I prefer. Recently I returned a pair of bright blue skinny trousers that she had worn once because the colour had... (read more)
★★★☆☆
“your clothes are soooo badly made they fail to be good...”
Written on: 20/03/2012 by PeterPAD (1 review written)
I love the idea of your store and am a frequent buyer but your stuff is just sooooooooo badly made you should be ashamed to put your label in a lot of the stuff. The threads used to sew things together are more often than not very very poor quality which is why things just fall appart after a few washes....and I have to tell you that I'm a careful.....don't any of you lot care about any of this...it's been like it for years and nothing is ever done to improve things...your attitude seems to... (read more)
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Showing 31 - 40 of 251 Reviews
★☆☆☆☆
“Zara.com Very poor costumer service ”
Written on: 29/02/2012 by Lily_moss
Yes, I do like Zara's clothing and I do like to shop online but Zara.com isn`t an online shop i wish to recommend to anyone, specially it something goes wrong. It was my first (and will stay my only!) order from zara and I was sent incorrect items and 1 necklace arrived completely broken. I called costumer service and they were most unhelpfull with a rather disappointment rude manner attached to this, even when i was tranfered to a manager it was a take it or leave it conversation. I was... (read more)
Guest's Response to Lily_moss's Review
Written on: 11/04/2012
I had the same experience. Zara online shop sucks!
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★☆☆☆☆
“Disgusting service”
Written on: 09/02/2012 by marieclaro
Zara'a clothes look nice but are terrible quality! the satff all seem to be latin and are extremely rude and arrogant. they make you feel very uncomfortable. they are also non-negotiable and very unproffesional. i will go back and buy clothes only to be disgusted by hteir behaviour. (read more)
★★★☆☆
“Kinda satisfied...still addicted”
Written on: 25/01/2012
I love Zara. That is my problem. Some shoes can be dodgy, some coats are fluff magnets, the sales really could be cheaper, even more so when you know that in Portugal and Spain the same articles can be 20 pounds cheaper. So actually, I hate Zara for that...what is wrong with me? Well, I prefer them to Next, I prefer the quality to H&M, and I'm not the biggest Mango fan, because you never really find anything there. So that is my problem. I don't seem to find anything better for that price,... (read more)
★★★★☆
“I like zara clothing”
Written on: 18/01/2012 by oasap (1 review written)
I like zara clothing, It close to fashion trends, and renew quickly, so that, there are many styles all the time. (read more)
★★☆☆☆
“Level of service does not match the Price Level”
Written on: 10/01/2012 by 123tammybouellee
Zara prices are slightly above other high street shops so it shouldn't come as a surprise that customers expect better quality service - meaning trained staff with good conduct, speaks politely and serves professionally. Unfortunately I was disappointed. I went to the shop in Exeter on Boxing Day; when it opened its doors at 10am; a large crowd of people (who had been queuing for the boxing day sale) rushed in. Before a queue even start at the till (since everyone is busy at the shelves... (read more)
★☆☆☆☆
“Shop transfert policies”
Written on: 07/12/2011
I wanted to buy a coat (coast 129 euros) in Blandcharstown, Dublin 15 but they were no more in stock. I waited two weeks and calling on Tuesday and Thursday to know if they recieved it.Yesterday evening I went to the shop and there was the manager and said that they won't recieve it so she rang the Zara on Henry street and they had one left. She put it in hold for 24 hours. I rang her back today 'cause I couldn't go as I finish work late and didn't depend on my will. I explained her I really... (read more)
★☆☆☆☆
“Will Never Go Again”
Written on: 17/11/2011
I walked out of the store after a half hour. I needed help finding sizes and understanding the different cuts of jeans. Although there were 3 girls in the kids clothing section (including one manager) not one acknowledged me. No other customers were in the section at the time but the ladies were conversing amongst themselves and merchandising. I approached the manager about my disappointment and she just said okay. There wasn't an apology offered or an attempt to rectify the... (read more)
★★★★☆
“Cleanliness”
Written on: 09/11/2011
Although there probably wont be any response from Zara - I have asked for contact e-mail address but have not heard anything from them- I feel I must write to tell everyone how the shop layout is pristine but the fitting rooms leave alot to be desired. The dust is thick on the fittings and the floor is covered in fluff and dust. I tried on a few pairs of black trousers - needless to say when I re-hung them on the racks they were covered in bits from the changing rooms. Please can something... (read more)
★★★★★
“Bought an overcoat and its served me incredibly well. ”
Written on: 08/11/2011 by barryscoothotmail.com
Bought an overcoat from them and its been incredible to me, its a great cut, the quality it as good as any i have ever owned, sadly i have worn it sooooooo much its starting to wear out on me. Its still not falling apart though. i will literally wear it until it falls to bits. I can not give Zara enough credit and thanked for this jacket! If anyone out there has the same jacket you know exactly which one i am talking about. (read more)
★☆☆☆☆
“Terrible Refunds service”
Written on: 08/08/2011
I have the receipt for both the clothes and its within 30 days of the purchase date but the Store manager refused to exchange or refund the clothes. She looked at the receipt and without explaination refused. (read more)
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Showing 41 - 50 of 251 Reviews
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Smbrownfox's Comment
Written on: 07/05/2013
I totally agree. I had the same experience when I visited a store in Spain recently.