River Island Reviews

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★★☆☆☆
2.1 / 5
137
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“RUBISH”

Written on: 26/12/2015 by 410Chavez (1 review written)

PROBABLY THE WORST CUSTOMER SERVICE I HAVE EVER SEEN, GOT SOME FAT HIPPO-CROCA-PIG THINKS SHE IS QUEEN OF ENGLAND WHO LOOKS AT YOU LIKE YOU HAVE GOT A CHICKEN ON YOUR HEAD IF YOU ASK HER A QUESTION. I HOPE ALL RIVER IRLAND STAFF GETS RUN OVER BY LOW FLYING AIRCRAFT… Read Full Review

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★☆☆☆☆

“A store worth avoiding..If you really do value your money.”

Written on: 25/10/2015 by charlie0143 (1 review written)

Went into the Glasgow Argyle Street Store yesterday to look at buying two coats at a cost of £110 each. On looking around and noticing they didn't have the size I was looking for. I spoke to a member of staff. During him tying to assist me. He was bopping about to the in store music, chewing chewing gum and was Thee most uninterested guy I have ever had serving me. I'm then told. If you want this ' stuff'!! Not clothes but ' stuff 'In that size you'll have to go home and order it online, pay… Read Full Review

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★★★★★

“ black leggings”

Written on: 06/10/2015

Brought a pair of black leggings with a zip in the middle. Which way does the zip go, back or front… Read Full Review

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★☆☆☆☆

“Can't Return”

Written on: 04/10/2015 by 329Kelleher (1 review written)

I ordered a pair of boots. The boots are cute but don't match what I wanted. It is basically impossible to return them. River Island does not cover return shipping. It would cost me a minimum of $45 to return a pair of $170 boots. CRAZY! I wrote them and River Island told me they wouldn't help… Read Full Review

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★☆☆☆☆

“Specialists in failure”

Written on: 16/09/2015 by JohnnyMacPherson (1 review written)

I am utterly appalled by River Island's terrible product quality. This includes everything from shoes, belts, bags, and clothing. Since deceiving customers into buying inferior products that fall apart in weeks is their policy, they can kiss my custom goodbye. … Read Full Review

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★☆☆☆☆

“Manager review”

Written on: 27/07/2015 by Drakek1957 (1 review written)

In Darlington River island store, I have witnessed manager treat her staff with no respect and makes the atmosphere uncomfortable. I did not see any customer service skills in the manager and I was very disappointed as it's made me not want to go in anymore. Send the manager back to staff training as she needs it. Thank you… Read Full Review

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★★★☆☆

“Student discount?”

Written on: 13/06/2015 by Minay237 (1 review written)

Your main target market for the type of clothing you sell is without a doubt teenagers; more specifically students. Yet not even a 10% student discount is offered, with prices of £42 for a pair of jeans (although very good quality), seems slightly unrealistic for the current economy of students today. With competition such as topshop, offering 10% discount all year round and 20% at specific times of year, surely you should be keeping up with this to keep the business going. It needs to change… Read Full Review

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★☆☆☆☆

“Yes to river island, no to Croydon branch”

Written on: 19/05/2015 by WaylonBoyle320 (1 review written)

i love river island and I have been a very loyal customer for years however I was greatly disappointed with how I was treated at the branch in Croydon. Last year, possibly in the summer. I had purchased a silk t shirt with an image of the tiger head and wanted to return it due to the item being damaged, I had not even worn it, washed it nothing. I told them that I may have brought the item like that. If they had said sorry we can't take it back due to its condition then fine but they then… Read Full Review

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★☆☆☆☆

“I spent quite a lot of money ordering from River...”

Written on: 07/05/2015 by narada (1 review written)

I spent quite a lot of money ordering from River Island and spent extra for a next day delivery. The items were supposed to be delivered from DPD but failed to arrive. I emailed River Island to query this and they informed me that my order had been delivered and signed for by someone I'd never heard of. I explained that this was not me and asked them to look into this as I had spent a lot of money. River Island got back to me and ask me to complete a missing order form and ask me to complete… Read Full Review

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★☆☆☆☆

“Worst quality products ”

Written on: 15/02/2015 by Jess04 (1 review written)

At first glance the bags look amazing but after 4 purchases for myself and two additional for gifts I have realised they are not worth the money and every one has broke! My first one was a light pink one with a body strap as well as handle which snapped in about 5 weeks, then I purchased a light green one and the exact same happened to this one is only three weeks. I then went on to receive a Grey studded bag with the matching purse as a Christmas present and this time the main handles broke in… Read Full Review

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★☆☆☆☆

“Staff training needed, so rude! ”

Written on: 02/02/2015

Disgusting service in the Teesside Park branch of this store. Not sure exactly on how they are trained to do returns, but me and many of my friends are disgusted. I always buy clothes from this store and on this occasion one item was too big. When i went to exchange my item (which still had the tags on and was spotless as it had never been worn) the woman behind the till said she could not refund as it had creases from where it had been folded in the bag!! And went on to accuse me of wearing… Read Full Review

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★☆☆☆☆

“Liverpool hitlers”

Written on: 19/12/2014 by Bartlettfq1959 (1 review written)

I have never known a store like it I had a complaint regarding the way I was treated in store (Liverpool Church Street) I escalated it to store manager. A woman I dealt with could not have been any more arrogant if she tried. I was made to feel like I had woken her up from her dragon pit. I have never been more disgusted. I will definitely not be shopping in this store again EVER. Talk about customer loyalties. She wouldn't know the meaning of the words if it jumped up and slapped her into… Read Full Review

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★★☆☆☆

“International Deliveries”

Written on: 08/12/2014 by Nancy1234 (1 review written)

I'm actually pretty upset with River Islands' international delivery service. They told me I would receive my parcel four days ago, and still nothing. I've sent two messages already but they're not answering me (I'm basically being ignored). I think as they are so pricey they should have a little more respect for their costumers. I hope to get a refund, I payed a lot of money for nothing. I was wondering if any of you have been in the same situation? If so, could you please let me know how it… Read Full Review

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Noujame's Response to Nancy1234's Review

Written on: 20/05/2015

i know it's been a year since u posted , but am quite in the same situation now
this is my second online order and this time i have not received the order on time, actually it's a week late, so i completely lost hope to get it
i emailed them and they advised to check with local courier and customs !!
which is ridiculous since they dont have any tracking number for my order or any information about the carrier which upset me more!
please let me know if u finaly got your order or if u got a refund.
thanks alot

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★☆☆☆☆

“Poor customer service”

Written on: 12/10/2014 by Jordyn42 (1 review written)

Received an email advising my goods were ready for collecting at store. I was given a time and date I could collect but when I went to store I was advised my delivery wasn't there. When I contacted customer services I was advised I would need to go back and collect items at a later date.(I had already waited over a week). No offer of free delivery to home to compensate for poor service. I cancelled my order and will be shopping at Topshop… Read Full Review

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★☆☆☆☆

“Appalling Product Quality and Service”

Written on: 06/09/2014 by ElizabethLouise (1 review written)

Second visit to this store with my mother about a pair of £40 jeans that had become faulty after 10 weeks. After being told to go to customer service the first time, and then told to go into store by customer service I was not best pleased. The manager (who I have complained about by name to River Island, yet somehow I doubt it will make a different) was unbelievably rude. He literally told us that we could either accept his way (ie. no refund or replacement for an item of unsatisfactory… Read Full Review

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★☆☆☆☆

“The Worst Customer Service Ever Received”

Written on: 07/08/2014 by Bobbyt389 (1 review written)

I am appalled at the level of customer service received both in store and over the phone by River Island. I have been a valued customer for many years, but no longer. The manager in the Edinburgh Gyle Store spoke to me like something she had trodden in and customer service were not in the least bit interested in my complaint. I was humiliated and disgusted that a manager could speak to a member of the public like thisBut I emailed the CEO direct as I couldn't believe the response, only for… Read Full Review

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★☆☆☆☆

“Accused of Being Shoplifter”

Written on: 19/04/2014 by 473Carroll (1 review written)

My friend went into the Liverpool Church Street store to buy a present for her nieces 16th Birthday. Upon leaving the store she was to her horror,called back in by the security. They took her upstairs to a room where she was told that a person with her description was seen on cctv stealing a handbag the day before. They called the police and had her arrested where she was taken to a cell for 5 hours. Her house was searched by the police. She is the most honest good living person I know and I… Read Full Review

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Queensclose's Comment

Written on: 11/11/2014

why didn't you follow it up with the police on why the allegation was made.
someone should be made accountable to the police for making false allegations.
questions should be
was there ctv. why did they not stop the person on the day or was it a guard thought it was her.
river island can not just crawl under their rock and think they can get away with it

i would be looking for compensation for the ordeal you and your daughter went though because of incompetence
there is the saying just because we cant prove it. doesnt mean you didnt do it

but if theres no video footage she even entered the store that day. which there would be if she did. and they alleged there was. then someone needs to take responsibility

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★★☆☆☆

“Damaged Item”

Written on: 08/04/2014 by chars54 (4 reviews written)

I recently placed my first order with River Island online for a pair of boots. Delivery to store was very fast, but upon opening the package, you could see that the boots had been previously worn or were ex-display. As I REALLY wanted these boots and they didn't have any more of my size available, I decided not to return them and keep them. I'm still not sure if I made the right decision, but as I said, I REALLY wanted these boots. Either way, I won't be shopping at River Island online… Read Full Review

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★☆☆☆☆

“4 Months since order: No product/refund, Poor...”

Written on: 22/02/2014 by ab303 (1 review written)

River Island deliberately mark customers' parcels as 'Collected by Customer' if uncollected, keep their money, and then make it exceptionally difficult to get a refund if you file a claim. Seems fraudulent to me. I ordered a top on 25th October 2013. It was due to arrive in store on 2nd November. I tried to collect it in store about 12 / 13 days after this date (you are allowed 14 days to collect). I had my debit card, proof of I.D, my order number, product number, product description, price… Read Full Review

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★☆☆☆☆

“Have not ordered yet BUT”

Written on: 11/01/2014

I want to order 2 swim suits. After reading the reviews I'm so scarred to order from them. :/ I came to this review page wondering if the sizing is accurate. But damn I don't think I want to place an order now… Read Full Review

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