River Island Reviews
Latest Reviews
★☆☆☆☆
“Still waiting for delivery :-(”
Written on: 15/05/2013
2 weeks after i ordered I'm still waiting for delivery of my item. Customer service is awful with being passed from one person to the next. Managers don't work after 6 apparently so need to wait till the next day to try and sort out the whereabouts of my item when I was promised to receive the item by today. Frustrating frustrating frustrating- I just want my clothing as its for someone's birthday. Won't shop online with them again!! (read more)
★☆☆☆☆
“Shocking Delivery!!”
Written on: 10/05/2013
I'm sure this isn't news to anyone but Yodel delivery has struck again! Why River Island still use the predominantly worst delivery service in the UK astounds me. Paid a small fortune on the 8th for express delivery, at 12:30. the 10th and still no sign. Tracked through Yodel and the delivery won't be made till the 11th! The River Island website say delivery within 1 or 2 working days of delivery and mostly next day for orders before 7pm. How can this be? Absolutely shocking! Never... (read more)
★★☆☆☆
“Bad Customer Service & Returns”
Written on: 01/05/2013
My son (18 years) bought a a grey, silk-looking suit from River Island (over £100)in Whitgift Centre, Croydon for a family occasion in June last year. He wore the trousers to the church only and then decided to wear casual clothes for the reception. The bottom (back) hem frayed. I took it back to River Island Croydon and I spoke to one of the cashiers. He looked puzzled, confused, to say the least. Then along came another chappie who was supposed to be the "manager"! He had on jeans &... (read more)
★☆☆☆☆
“unfairly behaviors and racially motivated attacks.”
Written on: 08/04/2013 by mak50 (1 review written)
I highly advice not do your shopping in river island, as it was my favorite designer shop. During new year me and my family we went to metro center at gateshead tyne and wear river island shop , i piked up the t shirt i did like it with price label on it, i went to the pay point to pay for my perches, the casher asked me to pay a lot more money that it was on label, i asked why is that why the price you are going to charge me is deferent compare to the labels, there was tall man in other... (read more)
★☆☆☆☆
“Do Not Expect Good Customer Service”
Written on: 02/04/2013
Terrible experience with this company. I spent over €200 with them over a month ago to deliver from the UK and the package never arrived despite them saying they do deliver to a PO Box address. (We live in the campo and the postal service do not deliver to our address so like many we have a post office box in our local town to collect mail). They are taking an age to refund the money to me. We never received the package from them and their customer service facilities are abysmal, full of... (read more)
★☆☆☆☆
“POOR QUALITY GOODS,OFFHAND STAFF”
Written on: 28/03/2013
I purchased a man's bag and a watch in early March 2013,three weeks later the bag buckle was not working,returned to South Shields store to be informed that it seemed alright to them.This week the watch has started to lose considerable time,I dread to think what the employee will say when I return it to-day. (read more)
★☆☆☆☆
“Hell no”
Written on: 17/03/2013
Merryhill Rude management, staff are helpful but if i want help i will ask i’ve ust walked into the shop for goodness sake. Staff seem on edge, over heard management threaten staff with a penoid for talking to another memeber of staff (drama queen manager). Not friendly as all no wonder they all look like zombies. Sort your attitude, music and your jeans size out then maybe people will enjoy shopping with you and your over priced stock. p.s stop moving the stock around and confusing us... (read more)
★☆☆☆☆
“Bad customer service!”
Written on: 01/03/2013
No matter time or day, I've been ringing all the numbers to get through to river island in bluewater with not one time have they answered my call! Useless bunch of staff they have working there. (read more)
★★☆☆☆
“Bad quality bags”
Written on: 27/02/2013 by laurenamy93 (8 reviews written)
You'd think that paying £60 for a handbag on the high street would mean it was a good quality product, not the case with River Island unfortunately. I have bought bags from Primark which are better quality, tut tut. (read more)
Abbiejohnson94's Response to laurenamy93's Review
Written on: 28/02/2013
I was just thinking that, I have definitely bought handbags in Primark that have been better quality. I just spent £30 on a bag they describe as "The perfect size and shape for piling full of your must-haves" - except no its not, the handle completely broke after just 2 weeks! Does anyone know if you can still get a refund for faulty items without a receipt?
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Laurenamy93's reply to Abbiejohnson94's Comment
Written on: 01/03/2013
They're rubbish! You can, but only for the amount the item is currently on sale for, so if the bag is in the sale now but you bought it full price, you'll only get the sale price refunded. I got a bag from them that was £60 and partly made from straw, and it just completely fell to pieces! Luckily it hadn't gone into the sale so I was able to get a full refund without the receipt.
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Abbiejohnson94's reply to Laurenamy93's Comment
Written on: 01/03/2013
Ahh okay, I'll definitely take it back then, it'll be exactly the same price because like I said, I've only had it for a couple of weeks. Its disgusting though that they can charge such a ridiculous amount of money for items made so badly. Thanks for your help!
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★☆☆☆☆
“Shoes”
Written on: 16/02/2013
'Quality Footwear' is what is claimed by River Island. I have had a pair of shoes from them for less than a month and the heals are virtually worn through. Leather quality is poor, and the wood in the heel is cracking up. Not the first time a purchase from them has fallen apart in less than a month, and I don't run marathons in them, I literally just walk. (read more)
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Showing 1 - 10 of 106 Reviews
★☆☆☆☆
“impossible to access”
Written on: 11/01/2013
Several days I am trying to buy things online, but I never reach to checkout. My shopping bag was emptied several times while I tried to pay I missed some clothes that really wanted to buy. Shopping at River Island was very uncomfortable. (read more)
★☆☆☆☆
“lack of care”
Written on: 09/01/2013
I bought a lovely blouse from River island which I had been trying to find in my local store but to no avail, hence I travelled to the Trafford centre and found exactly what I was looking for. When I got home I found that the security tag which the assistant had removed had left a sizeable hole in the flimsy fabric, I was really upset. I then had to return this to my nearest store for a refund. They tried to offer me money off ( wearing a new blouse with a hole in is ok then?) Whilst I was... (read more)
★☆☆☆☆
“xmas shopping experience at river island”
Written on: 27/12/2012 by andrews55
I bought my grandson a pair of jeans at river island just before xmas.. on trying them on they where a little tight so i took them back today 27/12/12. hoping to just get the next size up problem solved. not at river island apparentlly in the small print of the receipt it says you cannot get a refund or an exchange untill the 29th dec. i protested in the shop and they called security guards i am 63 and suffer from heart palputations so this did me no good at all. all they had to do was... (read more)
Penny57's Response to andrews55's Review
Written on: 29/12/2012
I also bought jeans in River Island costing £45. I took them back on 28th Dec for a smaller size. There were very few customers in the store and 4 members of staff behind the counter, none of whom would exchange my jeans for a smaller size. Staff were arrogant and confrontational. I am now going to go back for a refund and purchase jeans elsewhere. I will never again shop in River Island. VERY POOR CUSTOMER SERVICE!
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★☆☆☆☆
“Worst company for customer service and iwebsite never work”
Written on: 23/12/2012
I am a frequent online buyer whenever I try to but from there website at the end it do not reach to payment page. The staff in store is too rude including managers dont know what is customer service Some products offered are very low quality and do not return them if issue arise. (read more)
★☆☆☆☆
“never again will i shop in this store again or online.”
Written on: 22/12/2012
let down never again will i shop there or online.diliverd to wrong adresss .no help off costumer service just that i would get a email.. not even a call back...so im now with out a top and paid express dilivery.36 pound down no top an no help.very let down an angry.......customer service its a joke.......help i think not (read more)
★☆☆☆☆
“Egotistical manager humiliates customer”
Written on: 17/12/2012 by pluck2004
I had always enjoyed shopping at River island until, i tried to exchange a dress that was too small for a bigger size. I was told by the manager that it wasn't in a re-saleable condition(it had some dust on it( I rubbed the dust spots out with fabric and then showed her that there was in fact, nothing at all wrong with it. I offered to try the dress on so she could see that i hadn't worn it, because it was too small, but she wouldn't allow it. I had a receipt and all i wanted was a bigger... (read more)
★☆☆☆☆
“TERRIBLE WOULD NOT RECOMMEND”
Written on: 13/12/2012
I bought some t-shirts from River Island but they never reached to me and I got refund. Then I placed order again and the same sh*t happened again. It was so annoying. First wait for more than a week and then get an email from them that your parcel was lost and you will get your refund. It was a terrible experience would never use you again. (read more)
★☆☆☆☆
“Falkirk shop terrible never be back”
Written on: 08/12/2012 by mgt1234
I bought a pair of expensive winter boots.After tree weeks of wear sole fell off leaving large gap.Returned them to Falkirk store where they had been purchased.Very uninterested manager said she would get them repaired at local shoe repairers.Three days later still hadnt heard from them.I telephoned them and they said they were back in the shop,I went to pick them up and the sole was still coming away I told the manager that I wasn't accepting shoddy repair.She sen't it back to shoe... (read more)
★☆☆☆☆
“Poor quality coat”
Written on: 14/11/2012
I bought the girls gold metallic reversible puff jacket recently for my 5 year old daughter. It was pricey at £35 pounds but she really loved it and used her birthday money. Lots of people have commented on how lovely it is. Unfortunately, the first time she fell over, as the fabric is very thin, it tore. Unless the coat is limited to special occasions I wouldn't recommend for general use. (read more)
★★★★☆
“Had extremely low expectations, so quite pleased”
Written on: 10/11/2012 by mentie (1 review written)
I have mixed feelings about the Darice Dark Grey Wedge High Tops/Sneakers/Trainers. The style is absolute perfection. I love that you can't tell it's a hidden wedge. However the quality is very cheap/poor. These shoes should retail at $40USD, not $63USD. And I paid an additional $16USD for the shipping! So I definitely overpaid for these shoes. I wanted to also get the brown high tops, but don't think the price is worth it (but might reconsider if shipping is free). The Topshop sneakers... (read more)
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Showing 11 - 20 of 106 Reviews
★☆☆☆☆
“Really weird place..in terms of customer...”
Written on: 21/10/2012
Just to make it clear I dont tend to be a person "with notions" abt myself, so i dont really care abt personal service in this type of shop. However, this wk, after grabbing some stuff on the River Island on Grafton St Dublin, I wanted to pay..unfortunately, in this place everybody's fighting for the items on the hangers (i assume that's why most clothes are already dirty, broken zippers etc!) but nobody's buying any of the stuff..the till was almost closed, i needed to find some sale... (read more)
★☆☆☆☆
“Bags Breaks Very Easily ”
Written on: 23/09/2012
Looking through the river island website i see i bag that i love so after saving for it for a long time this bag was £50 pounds i brought it after buying it and putting my things in i relised that the bag had a major fault it only had one shoulder strap meaning that the bag was open all the time the bag did have magnetic clips but they were not strong enough so i took the bag back and got my monies back . Soon after this they reproduced the bag and this time it had a zip i brought the bag... (read more)
★☆☆☆☆
“Worst Service Ever”
Written on: 19/09/2012 by Anish12
It was my first time buy anything online through River Island. I recently wanted to check out a satchel bag as I searched through the site, I finally found it. As I was in the process of buying it I reached the end and it told me to make visa verified password. I didn't have one so I finally made one. But then I typed in 3rd,6th and 7th character which I did but it did not work. I tried 5 times but still didn't work. (read more)
★★★★★
“Well I was So Amazed...Well done River Island”
Written on: 10/09/2012
I bought a pair of summer shorts from River Island. Within a week the fly zip on them had broken. Useless I thought...I'll never shop there again. I'd been out of the country for a month and so the date for returning the goods had elapsed. Nonetheles I contacted River Island Customer Services and asked for a refund. They provided me with a freepost address and lo and behold within a week refunded my £30. A lesson in how to retain a customer. Well done River Island! (read more)
★☆☆☆☆
“worst customer service and extremely rude manager”
Written on: 08/09/2012
I went to shop into hounslow treaty center branch to shop and to ask if they had a vacancy. The manager I approached was a middle aged lady who very rudely said that if they had a vacancy they would advertise on the store display window. Then I wanted some help with buying clothes but nobody came forward and just ignored me. I felt so humiliated and left the store. Now when I go there, that manager still has a very unwelcoming presence and always a very stern face and she is like that with... (read more)
★★★★☆
“Value for money fashion”
Written on: 08/07/2012
River Island has the latest styles and whenever I go in I always find something I want. The clothes are also good value for money and are not too expensive. (read more)
★★★★★
“Great choice, Great Service ”
Written on: 30/06/2012
Recently bought all my summer holiday items here, as last year bought from Topman to find out so had everyone else on holiday! Was surprised how well shorts fit and look. Service is also much better than other rival retailers. (read more)
★★★★★
“Great choice, Great Service ”
Written on: 30/06/2012
Recently bought all my summer holiday items here, as last year bought from Topman to find out so had everyone else on holiday! Was surprised how well shorts fit and look. Service is also much better than other rival retailers. (read more)
★★★★☆
“Returns on debit card..”
Written on: 28/06/2012
I love shopping at river island its my favourite store! I ordered some stuff online and its the first time i have returned to store and had the money put back on my card. I assumed it would be instant but when i went to draw it out its not there. I tried to ring the store to see if it takes longer etc but no answer. So i rang my bank to check that there was a payment ready to go in however they said they cant see anything. Is this right? And will the money be going in and how long will it... (read more)
★☆☆☆☆
“Bad customer service!!!”
Written on: 27/06/2012
I bought a pair of jeans that cost £42. I purchased them on a Saturday and went to exchange them on a Monday as I accidentally picked up the wrong size. Reason for picking up the wrong size in the first place is because the pair I originally chose the worker couldn't get the security tag of, so in a rush I picked another pair up thinking they were the right size in length which they weren't. The tags attached were hanging of so I pulle them of tried them on when I got home to find they... (read more)
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Showing 21 - 30 of 106 Reviews
★☆☆☆☆
“A really backward system from online store”
Written on: 06/06/2012 by Cookiechick
I recently ordered a maxi dress from their online store to find that it was a loose and terrible fit. I was really excited about getting it, and only to be disappointed with the lack of quality that was shown on the website. I ordered a size 10 and now have to return it and get a refund rather than exchanging it for a smaller size. I have rung a number of local stores to find that none have it in stock and are incapable of ordering it in. I therefore have to again pay for the postage. It is... (read more)
Guest's Response to Cookiechick's Review
Written on: 25/06/2012
I love river island clothes but i bought a grey unlined blazer for £40 over a month ago and its very big, its over sized i don't know who put the size 12 tag on it but that's no size 12 to be honest i think it could be an 18, i would like to know if anyone else has had the same problem or if there is a problem with that particular line of blazers?
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★☆☆☆☆
“obnoxious sales manager in bournemouth store”
Written on: 04/06/2012
At christmas my mother brought me some boots from river island in bournemouth and within 4 months of wearing the boots (only on weekends)the heal colapsed on both shoes so it is all crumpled looking from the back the heal support looked like it was made from card board and was clearly not fit for the purpose it was made and the shoe there for became un fit for the purpose so, i have had the boots for 6 months and they still look very good condition and i have the receipt,so i thought to... (read more)
★★☆☆☆
“Southend River Island”
Written on: 20/05/2012
I was shopping in the River Island store in Southend on 19.05.12 when i was served by your staff i was not greeted and then the male assistant serving me swapped with the female assistant serving the customer next to me to sort an exchange i can only assume. The female assistant whom took over my transaction did not greet me, did not explain that she would be taking over my transaction, did not even look at me, did not ask me to put my card in the machine, or take it out and then handed me... (read more)
★☆☆☆☆
“£28 cricket vest fresh off a market stall!”
Written on: 09/05/2012
I loved the look of the £28 cream cricket vest on the website, rang around my local stores to find out if it was in stock, but no joy. So I resorted to paying the postage, something I don't normally do. I was so excited for it to arrive, and when it did I couldnt believe it. First of all the size 10 was more like a 16, it was huge with no shape. The photo on the website makes it look like such high quality and fitted. Not the case. Secondly, the material was horrible, thin and so cheap... (read more)
★☆☆☆☆
“leggings”
Written on: 22/04/2012
Latest leggings are woolly, itchy, patchy, see-thru and no way as good as all previous leggings from River Island. (read more)
★★★★★
“I LOVE RIVER ISLAND”
Written on: 19/04/2012 by darlanne (1 review written)
I ordered a dress at river island and it came in 5 days, i am really happy with my dress, its perfect, i would def order again (read more)
★☆☆☆☆
“River Island - Blackburn store - Rejected return & ill...”
Written on: 10/04/2012
I was bought an item in march 2012, which didnt fit. On returning to the store it was purchased from to return the item and swap for another piece of clothing, I was advised that the item would not be accepted. First of all I would like to make people aware of the rude manor of staff, including the manager, which surprised me most. The item was some skinny pant, that were black with glitter finish. Reasons for not allowing the return was "too much glitter on it" - and do implying that I had... (read more)
★☆☆☆☆
“Disgraceful Customer Service”
Written on: 06/04/2012
I have been delivered the wrong product and all I want is to receive the right product. I want to have it held for me till next Thursday, however even though it is River Island's fault, they are willing to do nothing about it, telling me they cannot hold the product till next Thursday- it is their fault I have been delivered the wrong product and they should be doing everything possible to get it to me. (read more)
★★★★★
“I love this company!”
Written on: 30/03/2012 by Gracie2012
I've been reading the reviews of River Island, and I was shocked by the bad opinions people seem to have of the place! I have made multiple buys at river island, and I love it. Yes, it is fairly price, but it's always worth it for the good quality and beautiful products! The company could possibly do with a little more range in their clothing- the selection is always fairly small compared to Topshop etc.- but there's always something I really want in the selection! I like the layout of the... (read more)
★☆☆☆☆
“Worst customer service in the world”
Written on: 13/03/2012
I brought a White bag with blue and red animals on it, I used it twice and all the colour run from the blue into the bag, I took it back after using twice after a week and basically got told by the manager to do one and itxwax my fault I had worn it with jeans and the dye hard rubbed off on it, total rubbish, total waste of £37. I will be taking this further, totally against the trades description act, joke!! (read more)
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Showing 31 - 40 of 106 Reviews
★★★★☆
“Super Skinny Jeans”
Written on: 05/03/2012 by Leliza84
I bought the Orange jeans in a size 12, perfect fit bit loose on the waist but i wont get away with a size 10 (yet) I loved the jeans that i bought the same jeans but in the Blue, again size 12. Didnt try them on as i thought they would fit the same........NOT! I cant even do the Blue size 12 up - this is so bizare! Anyone else had the same issue? (read more)
★★☆☆☆
“why cant i have the coat hanger!!”
Written on: 24/02/2012 by patchy70
I recently bought a top from river island at the till point when i had paid for the item I asked to have the coat hanger only to be told i couldnt have it! when i asked why she said they recycle them but i need it to hang the top on as i have nt got many but she still refused. What s going on when you cant have the coat hanger with the item you have purchased most other stores always give you the option. (read more)
★☆☆☆☆
“Incompetent team and a company with little intelligence”
Written on: 12/01/2012 by Lj128
Saw a coat online, fell in love with it, didnt know if i would be a size 6,8 or 10, so decided to phone some of their brances to see if they had it. Maidstone branch answered phone said they didnt have it, ashford answered phone and said they didnt have it either but suggested i phoned bluewater as they are a much larger, higher rated store. SO i tried to ring the, sunday morning - no answer - high cost rate number (of course) so i phoned every hour that they were open sunday and the same on... (read more)
★☆☆☆☆
“First time buyer, last time I will be fooled!”
Written on: 09/12/2011 by LouiseOC
So in good faith I buy some gifts for the men in my life off the River Island website, pay a ridiculous £3.95 delivery and then do not receive anything! Phoned R.I to get the standard blah blah bs, we're experiencing high volumes etc, your parcel will be delivered tomorrow etc, after waiting an eternity might I add to even get through. Telephone Home delivery Network who I might add have said parcel sat at their depot. No-one wants to help, no-one wants to refund, no-one give a ****. I... (read more)
★☆☆☆☆
“Don't waste your money”
Written on: 06/12/2011
I bought a beautiful shirt which cost me $60. I thought this shirt was absolutely beautiful from the picture and the description. Unfortunately, I purchased this shirt before I read the reviews of River Island. As soon as I took the shirt out of the packaging and tried it on, the beading at the bottom of the shirt came lose and the beads fell on to my floor. I hadn't even worn it yet!!!! You can find better clothing elsewhere. Do not waste your money. Not to mention it takes them... (read more)
★★★★★
“cheap ”
Written on: 26/11/2011
cheap goog&fast diverly would recommendto a friend any day (read more)
★★☆☆☆
“Shoddily made rubbish DO NOT WASTE YOUR CASH”
Written on: 22/11/2011 by MissScarlet
I bought a beautiful pair of suede boots which set me back £65, I didn't mind paying this as they looked amazing and the money was for my birthday. A couple of weeks later I put them on for the first time and wear them to work but before I even reach my destination the zip on both boots are gaping open from the bottom. £65 down the drain and a pair of most useless made boots in my possession ever! So please anyone who is contemplating buying even a hairband from this place please think... (read more)
★★☆☆☆
“Not worth the money!”
Written on: 04/10/2011 by katiemitchell
I recently bought a pair of brogues for £27 which I knew was a rip off but it was a desperate thing. I immediately regreted it. They are uncomfortable and bad quality. I've had them for just over a month and they have holes in the sole and the heel has worn down to nothing. Very disappointed. It seems that everthing I buy from River Island is terrible quality and extremely overpriced. I definitely will not be shopping there again and I would not recommend the shop to anyone else unless they... (read more)
★☆☆☆☆
“Don't buy shoes here. TERRIBLE experience.”
Written on: 21/09/2011
I loved the black shoe boots I bought in early September 2011. The trouble is the sole started to come off after just three wears. I work in an office, so it's hardlly challenging terrain. I took the shoes back to the shop hoping for a replacement pair or my money back, as per the Consumer Credit Act. But no, the terrior of a manageress insisted that she needed `an independent assessor to check if indeed it was a manufacturer fault.' In other words, she thought I'd damaged the shoes myself.... (read more)
★☆☆☆☆
“Poor quality, inaccurate sizing, rubbish customer service”
Written on: 23/06/2011 by med_michelle19
Brought quite a few items of clothing online. It almost took two weeks for delivery with no reason or notice given. The clothes all fitted differently, despite being the same size!They arrived very crumpled. I complained via email several times, was asked to resend my email as it had got lost, which I did, and still never received a reply. Took them back to the store the next day, lucky I did as I was told that it was the last day I could get a refund, despite just receiving the items due to... (read more)
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Showing 41 - 50 of 106 Reviews
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Hunyb's Comment
Written on: 18/03/2013
Ahhh that's funny I went in on the same day, I found the same, staff were all miserable and rude. I took a top back to the store after I felt it had lost it's shape after being washed, the new Rhianna Collection, manager did not come out sent someonelse to tell me that they could not see any difference, soooo embarassed I had to stand there infront of all those customers and try and explain that there was a difference, no exchange, no refund, well wont see me back in that store again!!!
Ithink2013's Comment
Written on: 31/03/2013
I well fed up with that shop, Im not surprised that they are miserable listening to the way managers talk to them. Im so shocked that they managed to get them jobs alot of the people there need a personality check before being hired! how rude they are out to waste people hard earned oney bet if it was their top theyd get their money back straight away! makes me mad!!