Monsoon Reviews

Click here if this is your business
★★☆☆☆
1.9 / 5
74
23% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
Monsoon - Ask a question now

Media Gallery for Monsoon

Monsoon

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Outstanding Customer service”

Written on: 03/07/2015 by JulieBo (1 review written)

I visited the Harrogate Monsoon store. I tried a pair of shoes on, one of the assistants found me a matching bag and also came back to the changing room with a selection of matching jewellery. It was like having my own personal shopper. All the staff in the store were lovely. I have to say this is the best customer service I have ever received ! Thank You… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Mel”

Written on: 14/06/2015 by melJayne (1 review written)

I ordered a jacket and kick flare jeans on Saturday morning 13th of June, they sent me an email on Saturday tea time to say my order had been dispatched, that same night I got a text from parcel force to say my goods would be with me Sunday morning between 10.30 and 11.30 14th of June, am aboustly impressed with Monsoon, with the quality of goods and the excellent service to, I will definitely be using there website and service again Especially big thank you to parcel force too… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great range every year”

Written on: 11/06/2015 by applepie321 (3 reviews written)

I love Monsoon, the range is great they have fantastic buyers, I have bought form Monsoon for years both in store and on-line and never had a problem, I recently bought an item on-line that was far too big when it arrived, I took it to my local store and they just changed it for a smaller size no problem. The staff are always so lovely. I recently went shopping with by 86 year old mother-in-law to buy an outfit for a family wedding, we went to all her usual stores, John Lewis, M&S Debenhams… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“STAY AWAY”

Written on: 30/04/2015 by pnUnderwood90 (1 review written)

I AM ABSOLUTELY DISGUSTED WITH MONSOON. Despite my whole wardrobe being from there, NEVER AGAIN will I shop at Monsoon, I am so disappointed. Appalling website and customer service, team does not communicate with each other and some members are actually incompetent! Cannot believe I wasted so much time, energy, effort and money, being on hold for so long and all of the phone calls were not cheap! Very sad how much stress trying to order my bridesmaid dresses has caused, especially as it is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“One of the worst”

Written on: 05/02/2015

Terrible, just terrible. They provide a phone number but this is never answered. The email address says a 4-6 day response but maybe longer! No excuse for such poor service. Hire more people or hire a better Director!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Inferior products at overinflated prices”

Written on: 07/01/2015 by racherama (1 review written)

Title says it all! Every product I have ordered from this company has fallen apart within a matter of weeks - I always insist that I won't buy again but a year or so later, thin I'll give them another go - a huge mistake!! The customer service is dreadful. They appear not to care at all about what their customers think or any bad experiences. IU have made a vow this time not to buy again and really intend to stick to it! Hopefully they will go out of business as a company that cares this little… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Monsoon Poor Customer Service”

Written on: 26/11/2014 by Jrawl (1 review written)

Monsoon Online Poor Service. I ordered a scarf and poncho from Monsoon online, both were available and in stock at the time of the order. I asked for them to be delivered to a store for collection 25 miles away. I received a confirmation email to say the items were ready for collection. When the assistant brought out my order only the scarf was there and nothing else. I drove home and checked my online account with Monsoon. They had cancelled the poncho as it was not in stock. I have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Footwear Quality is unbelievably bad”

Written on: 13/11/2014 by Carleigh360 (1 review written)

Bought a number of children's sandals and some of them broke after the first wear. I was indirectly called a liar when I returned to store to complain. Phoned customer service who weren't that helpful either requesting that I post the item to them couldn't be bothered with the hassle so left it. Just lost the heel of my boots on a way to a meeting. I wouldn't bother with their shoes either children or adults… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appalling”

Written on: 21/10/2014 by Cailynm429 (1 review written)

In SeptemberI ordered a lace cover up for a wedding. Didn't receive a confirmation but assumed that was normal, as my account showed the item had shipped. Waited for an email from the store. Emailed monsoon to ask what was happening, standard reply saying there would be a delay owing to a very busy period. Gave them a few days and rang the store. The cover up was in, great! 10 minutes later I received an email saying it was in store and would be kept for 7 days. 5 days later called to pick the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Their online service is poor!”

Written on: 03/10/2014 by Rodgers376 (1 review written)

I tried to order a dress from their website as the shop in question did not have the size and the staff apparently aren't allowed to order it in for you. After eventually finding the dress I wanted (one size up), trying to finalise order was a nightmare. It took several attempts to complete my information, the system kept jumping and deleting all the relevant info. The dress came within the scheduled time. However, although it was only 1 size up, the dress appeared to be about two sizes… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very Poor Service”

Written on: 03/10/2014 by MsClare (1 review written)

Monsoon Bluewater Never purchase from this shop, they take money from your credit card for on line orders that they try to put through in store that do not get processed then they tell you it will take 10 days to be refunded the money. 10 DAYS FOR A REFUND WHEN YOU HAVE NOT ACTUALLY PURCHASED ANYTHING AND THEY COULD NOT CARE LESS Oh and when you call their customer service line they keep you on hold for fifteen minutes and then tell you there is no one to take your call anyway, useless !… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WORST CUSTOMERS SERVICES EVER! DONT CARE LESS ABOUT BUYERS”

Written on: 01/10/2014 by bvPenn245 (1 review written)

MONSOON IS ONE OF THE WORST CUSTOMERS SERVICE EVER. SENDS WRONG GOODS & BLAMES BUYERS. THEY DONT CARE LESS ABOUT THE BUYERS. VERY RUDE PEOPLE ALSO WORKING AT SOME OF THE MONSOON STORES. THEY NEED TO TRAIN THEIR STAFF & THE COSTOMERS SERVICES ON THE PHONE. I DONT UNDERSTAND WHY THEY TAKE CALLS WHEN THEY CANT EVEN RESOLVES ANYTHING.WORST EVER… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“monsoon desn't give a post buying servis”

Written on: 16/09/2014

I have bought a Monsoon watch. The braselet was to short and I wanted to extend it. The watch was bought in Argos. Both companys don't take any responsibility to help with my problem but Argos at list was very nice by checking possibility. Monsoon Customer Service NO. So thank you for your service. I'm going to inform all my friends about the way how you deal with customer. Monsoon is known as elegant brand with not cheap cloths, made mainly in China and India, where is cheap labor force… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“wilmslow monsoon terrible service ”

Written on: 08/09/2014 by ssCarey51 (1 review written)

Bought a dress from this store can't believe how rude the member of staff was ,she's didn't speak or make any eye contact ,I held my hand out for change and she placed it on counter ,just rude won't be going back… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Over a month with no delivery ”

Written on: 07/08/2014 by Castrowt1945 (1 review written)

I ordered some items on 23rd June. It's now the 5th August and I'm still waiting for the items. I am also still waiting for a response to an email I sent to customer services on 26th July. I am currently living in japan and was excited to see monsoon delivered to japan. Monsoon should not offer this service if they can not guarantee delivery. Very poor service also in Terms of the customer service response. I am now out of pocket: no delivery but funds taken out of my account over a month ago… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad Customer Service”

Written on: 26/07/2014 by Dianaleigh (1 review written)

This company do not like you returning items. I've returned 2 and both times have been interegated and made to feel like I have no right to return anything as it's their money and I'm going to have to give them a really good reason before they refund it to me. Very rude and odd expressions on there faces the oddest sales staff I have come across, lovely when your purchasing very peculiar behaviour when you return items. The lady behind me when I purchased my last top (the one I've just… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Online shopping”

Written on: 03/07/2014 by Mawnan (1 review written)

Trying to buy an item online at amazon was the worst experience ever ,after 3 attempts my order was finally accepted except that I now am told to wait while the order is processed that was 5 days ago still waiting ! There customer service has a line which is never answered, they keep you hanging on for10 minutes and then your told that due to a high volume of calls they cannot answer your call.my next port of call was the local monsoon shop which could not help with online shopping but tried to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bridal dress arrived dirty”

Written on: 01/07/2014 by Agnes_D (1 review written)

I ordered this online and collected it today from one of the shops. When I took it home and opened it it was creased and dirty, with a half price tag on it! I paid full price. I am unable to get through to their online customer service phone number, and the shop I collected it from say they can't help me. To say that I'm upset is an understatement. Devastated, especially as I have currently been unable to contact customer services, and reading other reviews concerned that I might not be able… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful customer service / Sent me used goods! ”

Written on: 13/06/2014 by Raven79 (1 review written)

I had an incredibly frustrating experience. They made me call around to find the item. I chased them up for delivery but they went to the wrong place, so I didnt have the shoes for my bridal fitting. Then when I received them, they were used!! I took them six days to find my order to even start looking at resolving it. The tone of their communications were hardly even remotely apologetic and no compensation given when they couldnt give me another pair. I ended up paying charges for this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent store experience!!!”

Written on: 04/04/2014 by Shonu (1 review written)

I have a very good customer service experience with Whiftgift Monsoon store staffs. All of them are very polite and friendly with a pleasing smile on faces. Never had a problem in exchange or refunds done in stores. They help you with your purchase with all means to make your shopping experience very good. Now Very frequently I buy cloths and accessories from Monsoon for me and my daughter not only for its classic design but also because of the customer service I get from them. Thanks to the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview