Monsoon Reviews

Click here if this is your business
★★☆☆☆
1.9 / 5
80
21% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
Monsoon - Ask a question now

Media Gallery for Monsoon

Monsoon

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“poor customer service”

Written on: 25/01/2016 by Andersen210 (1 review written)

Firstly I ordered a dress online money was taken had an e mail 2 days later to say out of stock. Secondly when I checked my reward points said I had 194 points £10 when I went to purchase a children's dress £38 asked for points to be taken off then told card was invalid I purchase all my grand children's clothes so I know that card is valid… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“ awful customer service”

Written on: 02/01/2016 by elbels2195 (1 review written)

went into the reading store today to return a wool dress I bought less than a week ago as it was bobbling everywhere, I had only worn it once and didn't wash it as I know sometimes they will turn round and say it's my fault for not washing properly. Well went in, laid it out on the desk to show the lady and told her I would happily exchange because I did love the product. Her reply "clearly you have no wool products in your wardrobe as this happens naturally all the time". The attitude… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst customer service”

Written on: 21/10/2015 by Warner496 (1 review written)

Absolitely shocking on-line service - it takes 7 days to receive your goods even when using click and collect. Why can other stores (John Lewis, M&S) do next day click and collect yet Monsoon takes so long? And when I called to enquire as to why it was taking so long, the call centre agent was incredibly rude and basically told me to put up and shut up .... awful service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“have boycotted Monsoon for 6yrs now ”

Written on: 16/10/2015 by Montgomery143 (1 review written)

6years ago when social media was not prevalent, I used to shop in the Coventry Branch mainly for the handbags. One day I decided to pop in as I was going to a ball and needed a dress. I had just finished at the gym and had on trainers and a tracksuit and my 1yr old in a stroller. I was followed around the shop for half an hour, of which I ignored. I then asked the attendant who happened to be a manager how much the gown I was. She smirked at me and said," you not be able to afford it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“customer service”

Written on: 11/10/2015 by McCormick27 (1 review written)

Monsoon store in Islington at 11am Sunday 11.10.2015. All I wanted was the swap the jacket which I bought day before for bigger size. Shop assistant behind counter was rude, not even smile on her face she made me feel like unwanted customer who came in wrong time she definitely ruined my morning if she doesn't like to work with people why is she doing this job? I never made complain about anyone before but this time line was crossed, I paid £80 for the jacket so I think I do deserve much… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“wedding dress nightmare”

Written on: 30/07/2015 by AmiraBruce (1 review written)

Found my perfect wedding dress online and ordered it straight away. Received email confirming order number. Brilliant I thought... two days later another email saying my order was cancelled as they no longer had it in stock. Devestated and in tears went back on their website only to find my dress,in stock and in my size. I was expecting to receive another email to say it was now in stock but nothing!so rang customer service explained my dress was there on their site and thinking she would say… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Outstanding Customer service”

Written on: 03/07/2015 by JulieBo (1 review written)

I visited the Harrogate Monsoon store. I tried a pair of shoes on, one of the assistants found me a matching bag and also came back to the changing room with a selection of matching jewellery. It was like having my own personal shopper. All the staff in the store were lovely. I have to say this is the best customer service I have ever received ! Thank You… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Mel”

Written on: 14/06/2015 by melJayne (1 review written)

I ordered a jacket and kick flare jeans on Saturday morning 13th of June, they sent me an email on Saturday tea time to say my order had been dispatched, that same night I got a text from parcel force to say my goods would be with me Sunday morning between 10.30 and 11.30 14th of June, am aboustly impressed with Monsoon, with the quality of goods and the excellent service to, I will definitely be using there website and service again Especially big thank you to parcel force too… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great range every year”

Written on: 11/06/2015 by applepie321 (3 reviews written)

I love Monsoon, the range is great they have fantastic buyers, I have bought form Monsoon for years both in store and on-line and never had a problem, I recently bought an item on-line that was far too big when it arrived, I took it to my local store and they just changed it for a smaller size no problem. The staff are always so lovely. I recently went shopping with by 86 year old mother-in-law to buy an outfit for a family wedding, we went to all her usual stores, John Lewis, M&S Debenhams… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“STAY AWAY”

Written on: 30/04/2015 by pnUnderwood90 (1 review written)

I AM ABSOLUTELY DISGUSTED WITH MONSOON. Despite my whole wardrobe being from there, NEVER AGAIN will I shop at Monsoon, I am so disappointed. Appalling website and customer service, team does not communicate with each other and some members are actually incompetent! Cannot believe I wasted so much time, energy, effort and money, being on hold for so long and all of the phone calls were not cheap! Very sad how much stress trying to order my bridesmaid dresses has caused, especially as it is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“One of the worst”

Written on: 05/02/2015

Terrible, just terrible. They provide a phone number but this is never answered. The email address says a 4-6 day response but maybe longer! No excuse for such poor service. Hire more people or hire a better Director!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Inferior products at overinflated prices”

Written on: 07/01/2015 by racherama (2 reviews written)

Title says it all! Every product I have ordered from this company has fallen apart within a matter of weeks - I always insist that I won't buy again but a year or so later, thin I'll give them another go - a huge mistake!! The customer service is dreadful. They appear not to care at all about what their customers think or any bad experiences. IU have made a vow this time not to buy again and really intend to stick to it! Hopefully they will go out of business as a company that cares this little… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Monsoon Poor Customer Service”

Written on: 26/11/2014 by Jrawl (1 review written)

Monsoon Online Poor Service. I ordered a scarf and poncho from Monsoon online, both were available and in stock at the time of the order. I asked for them to be delivered to a store for collection 25 miles away. I received a confirmation email to say the items were ready for collection. When the assistant brought out my order only the scarf was there and nothing else. I drove home and checked my online account with Monsoon. They had cancelled the poncho as it was not in stock. I have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Footwear Quality is unbelievably bad”

Written on: 13/11/2014 by Carleigh360 (1 review written)

Bought a number of children's sandals and some of them broke after the first wear. I was indirectly called a liar when I returned to store to complain. Phoned customer service who weren't that helpful either requesting that I post the item to them couldn't be bothered with the hassle so left it. Just lost the heel of my boots on a way to a meeting. I wouldn't bother with their shoes either children or adults… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appalling”

Written on: 21/10/2014 by Cailynm429 (1 review written)

In SeptemberI ordered a lace cover up for a wedding. Didn't receive a confirmation but assumed that was normal, as my account showed the item had shipped. Waited for an email from the store. Emailed monsoon to ask what was happening, standard reply saying there would be a delay owing to a very busy period. Gave them a few days and rang the store. The cover up was in, great! 10 minutes later I received an email saying it was in store and would be kept for 7 days. 5 days later called to pick the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Their online service is poor!”

Written on: 03/10/2014 by Rodgers376 (1 review written)

I tried to order a dress from their website as the shop in question did not have the size and the staff apparently aren't allowed to order it in for you. After eventually finding the dress I wanted (one size up), trying to finalise order was a nightmare. It took several attempts to complete my information, the system kept jumping and deleting all the relevant info. The dress came within the scheduled time. However, although it was only 1 size up, the dress appeared to be about two sizes… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very Poor Service”

Written on: 03/10/2014 by MsClare (1 review written)

Monsoon Bluewater Never purchase from this shop, they take money from your credit card for on line orders that they try to put through in store that do not get processed then they tell you it will take 10 days to be refunded the money. 10 DAYS FOR A REFUND WHEN YOU HAVE NOT ACTUALLY PURCHASED ANYTHING AND THEY COULD NOT CARE LESS Oh and when you call their customer service line they keep you on hold for fifteen minutes and then tell you there is no one to take your call anyway, useless !… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WORST CUSTOMERS SERVICES EVER! DONT CARE LESS ABOUT BUYERS”

Written on: 01/10/2014 by bvPenn245 (1 review written)

MONSOON IS ONE OF THE WORST CUSTOMERS SERVICE EVER. SENDS WRONG GOODS & BLAMES BUYERS. THEY DONT CARE LESS ABOUT THE BUYERS. VERY RUDE PEOPLE ALSO WORKING AT SOME OF THE MONSOON STORES. THEY NEED TO TRAIN THEIR STAFF & THE COSTOMERS SERVICES ON THE PHONE. I DONT UNDERSTAND WHY THEY TAKE CALLS WHEN THEY CANT EVEN RESOLVES ANYTHING.WORST EVER… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“monsoon desn't give a post buying servis”

Written on: 16/09/2014

I have bought a Monsoon watch. The braselet was to short and I wanted to extend it. The watch was bought in Argos. Both companys don't take any responsibility to help with my problem but Argos at list was very nice by checking possibility. Monsoon Customer Service NO. So thank you for your service. I'm going to inform all my friends about the way how you deal with customer. Monsoon is known as elegant brand with not cheap cloths, made mainly in China and India, where is cheap labor force… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“wilmslow monsoon terrible service ”

Written on: 08/09/2014 by ssCarey51 (1 review written)

Bought a dress from this store can't believe how rude the member of staff was ,she's didn't speak or make any eye contact ,I held my hand out for change and she placed it on counter ,just rude won't be going back… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview