Monsoon Reviews

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★★☆☆☆
1.8 / 5
21% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Monsoon

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Latest Reviews

★☆☆☆☆

“Monsoon Poor Customer Service”

Written on: 26/11/2014 by Jrawl (1 review written)

Monsoon Online Poor Service. I ordered a scarf and poncho from Monsoon online, both were available and in stock at the time of the order. I asked for them to be delivered to a store for collection 25 miles away. I received a confirmation email to say the items were ready for collection. When the assistant brought out my order only the scarf was there and nothing else. I drove home and checked my online account with Monsoon. They had cancelled the poncho as it was not in stock. I have… Read Full Review

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★☆☆☆☆

“Footwear Quality is unbelievably bad”

Written on: 13/11/2014 by Carleigh360 (1 review written)

Bought a number of children's sandals and some of them broke after the first wear. I was indirectly called a liar when I returned to store to complain. Phoned customer service who weren't that helpful either requesting that I post the item to them couldn't be bothered with the hassle so left it. Just lost the heel of my boots on a way to a meeting. I wouldn't bother with their shoes either children or adults… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 21/10/2014 by Cailynm429 (1 review written)

In SeptemberI ordered a lace cover up for a wedding. Didn't receive a confirmation but assumed that was normal, as my account showed the item had shipped. Waited for an email from the store. Emailed monsoon to ask what was happening, standard reply saying there would be a delay owing to a very busy period. Gave them a few days and rang the store. The cover up was in, great! 10 minutes later I received an email saying it was in store and would be kept for 7 days. 5 days later called to pick the… Read Full Review

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★☆☆☆☆

“Their online service is poor!”

Written on: 03/10/2014 by Rodgers376 (1 review written)

I tried to order a dress from their website as the shop in question did not have the size and the staff apparently aren't allowed to order it in for you. After eventually finding the dress I wanted (one size up), trying to finalise order was a nightmare. It took several attempts to complete my information, the system kept jumping and deleting all the relevant info. The dress came within the scheduled time. However, although it was only 1 size up, the dress appeared to be about two sizes… Read Full Review

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★☆☆☆☆

“Very Poor Service”

Written on: 03/10/2014 by MsClare (1 review written)

Monsoon Bluewater Never purchase from this shop, they take money from your credit card for on line orders that they try to put through in store that do not get processed then they tell you it will take 10 days to be refunded the money. 10 DAYS FOR A REFUND WHEN YOU HAVE NOT ACTUALLY PURCHASED ANYTHING AND THEY COULD NOT CARE LESS Oh and when you call their customer service line they keep you on hold for fifteen minutes and then tell you there is no one to take your call anyway, useless !… Read Full Review

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★☆☆☆☆

“WORST CUSTOMERS SERVICES EVER! DONT CARE LESS ABOUT BUYERS”

Written on: 01/10/2014 by bvPenn245 (1 review written)

MONSOON IS ONE OF THE WORST CUSTOMERS SERVICE EVER. SENDS WRONG GOODS & BLAMES BUYERS. THEY DONT CARE LESS ABOUT THE BUYERS. VERY RUDE PEOPLE ALSO WORKING AT SOME OF THE MONSOON STORES. THEY NEED TO TRAIN THEIR STAFF & THE COSTOMERS SERVICES ON THE PHONE. I DONT UNDERSTAND WHY THEY TAKE CALLS WHEN THEY CANT EVEN RESOLVES ANYTHING.WORST EVER… Read Full Review

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★☆☆☆☆

“monsoon desn't give a post buying servis”

Written on: 16/09/2014

I have bought a Monsoon watch. The braselet was to short and I wanted to extend it. The watch was bought in Argos. Both companys don't take any responsibility to help with my problem but Argos at list was very nice by checking possibility. Monsoon Customer Service NO. So thank you for your service. I'm going to inform all my friends about the way how you deal with customer. Monsoon is known as elegant brand with not cheap cloths, made mainly in China and India, where is cheap labor force… Read Full Review

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★☆☆☆☆

“wilmslow monsoon terrible service ”

Written on: 08/09/2014 by ssCarey51 (1 review written)

Bought a dress from this store can't believe how rude the member of staff was ,she's didn't speak or make any eye contact ,I held my hand out for change and she placed it on counter ,just rude won't be going back… Read Full Review

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★☆☆☆☆

“Over a month with no delivery ”

Written on: 07/08/2014 by Castrowt1945 (1 review written)

I ordered some items on 23rd June. It's now the 5th August and I'm still waiting for the items. I am also still waiting for a response to an email I sent to customer services on 26th July. I am currently living in japan and was excited to see monsoon delivered to japan. Monsoon should not offer this service if they can not guarantee delivery. Very poor service also in Terms of the customer service response. I am now out of pocket: no delivery but funds taken out of my account over a month ago… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 26/07/2014 by Dianaleigh (1 review written)

This company do not like you returning items. I've returned 2 and both times have been interegated and made to feel like I have no right to return anything as it's their money and I'm going to have to give them a really good reason before they refund it to me. Very rude and odd expressions on there faces the oddest sales staff I have come across, lovely when your purchasing very peculiar behaviour when you return items. The lady behind me when I purchased my last top (the one I've just… Read Full Review

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★☆☆☆☆

“Online shopping”

Written on: 03/07/2014 by Mawnan (1 review written)

Trying to buy an item online at amazon was the worst experience ever ,after 3 attempts my order was finally accepted except that I now am told to wait while the order is processed that was 5 days ago still waiting ! There customer service has a line which is never answered, they keep you hanging on for10 minutes and then your told that due to a high volume of calls they cannot answer your call.my next port of call was the local monsoon shop which could not help with online shopping but tried to… Read Full Review

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★☆☆☆☆

“Bridal dress arrived dirty”

Written on: 01/07/2014 by Agnes_D (1 review written)

I ordered this online and collected it today from one of the shops. When I took it home and opened it it was creased and dirty, with a half price tag on it! I paid full price. I am unable to get through to their online customer service phone number, and the shop I collected it from say they can't help me. To say that I'm upset is an understatement. Devastated, especially as I have currently been unable to contact customer services, and reading other reviews concerned that I might not be able… Read Full Review

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★☆☆☆☆

“Awful customer service / Sent me used goods! ”

Written on: 13/06/2014 by Raven79 (1 review written)

I had an incredibly frustrating experience. They made me call around to find the item. I chased them up for delivery but they went to the wrong place, so I didnt have the shoes for my bridal fitting. Then when I received them, they were used!! I took them six days to find my order to even start looking at resolving it. The tone of their communications were hardly even remotely apologetic and no compensation given when they couldnt give me another pair. I ended up paying charges for this… Read Full Review

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★★★★★

“Excellent store experience!!!”

Written on: 04/04/2014 by Shonu (1 review written)

I have a very good customer service experience with Whiftgift Monsoon store staffs. All of them are very polite and friendly with a pleasing smile on faces. Never had a problem in exchange or refunds done in stores. They help you with your purchase with all means to make your shopping experience very good. Now Very frequently I buy cloths and accessories from Monsoon for me and my daughter not only for its classic design but also because of the customer service I get from them. Thanks to the… Read Full Review

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★★☆☆☆

“Very poor customer service experience.”

Written on: 18/02/2014 by coco.may (1 review written)

I think Monsoon really need to up their game in terms of customer services. I can see on this website a lot of people have had a bad experience. I purchased and an item full price before Xmas. It was a very sheer garment and unfortunately I had not noticed a run/pull in the sheer material. It was only when put the garment on for a meal out that the fault was noticed. I sent the item back by post. I got a most unhelpful reply by letter implying I had caused the damage through wear and… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 31/12/2013 by sniktar (1 review written)

My wife was accused of being rude when she asked how to use the website as the store did not have the item required. I was then palmed off when I asked for the explanation so I could effect the transaction on line. The store staff at Norwich could not have been less helpful if they had tried. never again. Interested to see others feel the same. However, there are plants of other shops to use so vote with your feet. We are! As pensioners we have the time to shop round when spending our money… Read Full Review

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★☆☆☆☆

“wrong phone number of Cambridge store”

Written on: 02/12/2013

I am very disappointed in Monsoon. The Cambridge store in Sydney Street has the wrong number on the website. Phoned head office for the number, the girl said that she did not have it!! Said that she would contact them on an internal line and that they would ring back immediately..Needless to say that they didn't! This is very poor customer service… Read Full Review

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★★☆☆☆

“Another shrinking garment”

Written on: 28/11/2013

I was just wondering do most of monsoon's silk type clothes shrink in the wash. I always telling myself I will not buy anything else from them as it is a hassle to keep returning things (although staff return the money with no quibble). However their clothes are so beautiful and colourful and tempting that I always re-purchase. Washed my beautiful top today on a handwash setting and it has shrunk by about 4". So disappointing. Back to the store again!… Read Full Review

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Secretsanta212's Comment

Written on: 09/12/2013

i work for monsoon, our stuff should not shrink but if you are washing them in washing machine they will do,, most of our garments are hand washable only due too it may have delicate items attached such as bead sequin or may be a delicate fabric. most of our garments are handmade/crafted.. every garment has instructions on the label inside of how to wash it and so does our website.
hope this was helpful

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Thementor's Comment

Written on: 27/03/2014

Well I do not agree with your response monsoon as I followed the washing instructions on two tops I bought 8 weeks ago and washed only once on a 40 degrees easi care wash and both blouses have shrunk and they are not beaded or sequined!! I am taking them back tonight to Westfield in Shepherds Bush so let's see what response I get.

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★☆☆☆☆

“do not work their”

Written on: 28/09/2013

Given false dreams about my job at intervirw.. Very cross… Read Full Review

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Secretsanta212's Comment

Written on: 09/12/2013

I work with monsoon, may I ask what it is they did
monsoon is a very good place to work for if your with the right branch, my advice only apply for flagship stores as they care more about the customers and the people who work there as they believe in progressing you within the company

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★☆☆☆☆

“Poor Quality Product”

Written on: 23/09/2013 by dsef (1 review written)

I bought a pair of flip flops from the Accessorize Birmingham New Street branch. They stained my feet black and I took them back. The service I got in store was awful. Two members of staff were rude and rolled their eyes at me. I then complained to customer services. I was told that the removal of the pattern was normal "wear and tear" and not excessive. I resent a copy of the photograph showing the staining and have now been ignored for over a week and they have kept the flip flops to… Read Full Review

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