Clifton Cameras - www.cliftoncameras.co.uk Reviews

Rcjayanta's Comment

Written on: 06/03/2013

Hi,

Before I write anything I would like to clarify that I don't have any personal issue with anybody in Clifton Camera and I hope everybody bear that in their mind.
I left my comments based on the issues I found going through the buying process and I am sure I would have added a few more if it would have been today, and now I would like to clearly point out those below. Any comments or remarks on those are most welcome.

i) First and foremost despite trading online, you do not reply to email and do not send email to update status of any part of the order including order dispatch. From this approach one can think that either you or the customers you deal with are more comfortable with the old school approach of phoning and meeting personally, or you basically being a shop do not intend to focus on online trading but rather the recent trends have forced you to venture into this unknown world. But I have to say, you need to be more professional in this stream.
ii) Secondly, when I talked to your sales/customer service team, I realized that you don't have any dedicated after sales support people as I came across same person twice phoning for different department which is bizarre.

iii) Now while talking to one of your sales person, I heard him saying that one can not expect a better result in 'AUTO' settings from Nikon D7000 camera as it is intended for Professional Photographers. Now this remark is utterly wrong from 2 different direction. First of all according to Nikon, D7000 is not a Pro DSLR. It is a consumer grade dslr made for enthusiast photographers who Nikon feels would use 'Auto Modes' quite frequently and would also expect the camera to deliver a good result. Secondly, it is sometimes quite fun but aristocratic feeling to hold a smart phone in one hand and changing disk in a turntable in one hand while criticizing the digital music left-right and centre. But let me tell you that there is absolutely no shame on saying that I like CD over Vinyl Record and Auto mode over manual settings. And a digital SLR as it's name suggests is a complex electronic device which is run by a very smart software which does all the calculations for human eye to take snaps. And as a programmer I can tell you, we don't do any justice to those geeks who write those software, nor those companies like Nikon, Canon whom we die for if some people turn their face from the technology and prefer to hold iPhone in one hand and adjust manual focus rings with another (if they can do both without being look like a juggler in a circus).

iii) I would also like to let you know, that when I dealt with the customer service / sales guys in your team, it seemed to me that they are less passionate about the camera, the excitement of a potential sale, or even talking to a person who is willing to know from them.

iv) And finally after receiving the latest comment from you, I have realized that there is a communication gap between the management and staff in your company, so that you are not been informed that your staff have received the camera back. Phoned me to discuss the options, and eventually processing the refund which is confirmed by the only email I received from you and hat`s off for that.

As I said, this is my personal opinion and does not intend to hurt anyone. But I would be really pleased to find my findings to be 'very wrong' when I shop the next time in 'CliftonCameras'

Thanks,