Finnair Reviews

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2.3 / 5
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Latest Reviews

★☆☆☆☆

“DOUBLE BAD LUCK WITH FINNAIR JUST IN ONE DAY”

Written on: 22/09/2013

DOUBLE BAD LUCK WITH FINNAIR JUST IN ONE DAY You see, my older daughter, Ksenia, is disable person of 15 yr old. And she had to pass thru very serious and painfull surgery in Helsinki in September 4 2013. That's why I, my wife and my younger daughter ( 1 yr and 2 months) accompanied during her stay in hospital in Finland. For Ksenia mobility we have big Pixi model stroller and for my younger daughter - standard small baby stroller (Brio brand). Having check-in Moscow on Septemer 1st we got… Read Full Review

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★☆☆☆☆

“Delay, terrible service and more.........................”

Written on: 24/08/2013

I would not recommend anyone travel on your airline, unless you fix your LONG HOUR delays to Asia, bad services and old aged aircraft. I mean how could you be ranked 4 stars on Skytrax, you are totally overrated… Read Full Review

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★☆☆☆☆

“Hot flight, old airplane, not many snacks...”

Written on: 07/08/2013

My husband and I got a long distance flight with Finnair. We had never flight with them but we had great expectations. First of all, when we got in the plane ( it was quite an old plane, never been in such a plane in my life before), it was really hot so I asked the staff to put on air conditioning. She said in few minutes they would. But all the flight (10 hours flight) was so hot I couldn't sleep at all and couldn't stop sweating. Then, it took quite a long time for them to turn off the… Read Full Review

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★★★☆☆

“Pretty nice flight, terrible customer service”

Written on: 02/08/2013

I don't have any complaints about the flight--I flew economy and got a substantial, comfy blanket and a seat that reclines back really far. Probably the best sleep I've ever gotten during a long flight. Flight attendants were quite friendly. The food was a cut above most economy meals, too! Entertainment selection was quite good. The service on the ground, however, sucks. They bury their customer service number on the site (never a good sign), and you need to be a member of their loyalty… Read Full Review

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★☆☆☆☆

“Finnair is a rip off ”

Written on: 05/06/2013

i missed a 25 mins past midnight flight through confusion over with the dates. Finnair cancelled all my on going flights including my return flight in 4 weeks time. i had to pay twice and at a more expensive rate. Dont fly Finnair they rip you off… Read Full Review

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★☆☆☆☆

“Making bad situation whorse”

Written on: 07/04/2013

Three of us bought tickets from Finnair. Our connection flight was late about 10 minutes on arrival to Frankfurt leaving us only 50 minutes between flights. We rushed from one terminal to another passing security and passport control. We were at the gate about 2-3 minutes after closing while plane was still at the gate and connected by the tunnel. Of course they couldn't let us on board. We explained the situation later at the counter desk, but we got reply that 45 minutes is enough and we had… Read Full Review

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★★★★★

“Very happy”

Written on: 25/03/2013

I'm a happy customer. Helsinki airport is really easy. People on a board and at the airport are very noce. I would definitely recommend and will use them again… Read Full Review

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★☆☆☆☆

“Shocking customer service at Helsinki airport”

Written on: 17/02/2013

Had a very pleasant experience with the Duty Manager at Helsinki airport on 12 December 2012. There was some confusion over my ticket - not caused by myself - and rather than show any decent level of service, the duty manager used it as an opportunity to vent all of her anger out on me. The most memorable quotes from her were: - I'm tired of dealing with customers like you all day - I can see it in your eyes that you are lying to me - yes, I could help you, but I won't As a business… Read Full Review

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★☆☆☆☆

“Not happy and won't fly Finnair again”

Written on: 11/01/2013

I received 0 communication about cancelled flight (even though they had three different contact details of me). No apologies when I turned up the scheduled day and they told me I had been rescheduled on the day after. Manager would only tell me that I (my printed itinerary) was wrong and the system right. No service offered, had to travel back three hours home to return the next day again. And I had to push it to use THEIR phone to ring their OWN colleagues at the Finnair customer service… Read Full Review

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★☆☆☆☆

“The worst worst worst airlines ever. They never answer...”

Written on: 18/06/2012

The worst worst worst airlines ever. They never answer their international help desk phone center (it costs more than 3 euros per call) and they never answer our questions through email. And I wanted to change my date for my very short flight within Europe, and they charge me over 100 euros. I will never use this Airlines again and people might use this because it is cheap, but don't, there is a reason why it is so cheap… Read Full Review

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★★☆☆☆

“Flight Cancellation without any reason”

Written on: 12/05/2012 by ajain98 (1 review written)

Hi I am booked on your AY0022 flight from New Delhi to Helsinki and then to Copenhagen on 8th June 2012.... I am shocked to understand that your airlines has decided to cancel the mentioned flight without any proper reason... When i booked the flight, i was getting an alternate flight at a difference of about 20,0000 INR, however now, when i change the flight the same ticket is costing me about double to what i paid to you guys... Also i cannot travel on any dates apart from 8th June since… Read Full Review

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★☆☆☆☆

“Finnair customer service is terrible”

Written on: 30/03/2012

Awful to deal with, no response to emails, impossible to call at reasonable cost as international calls are capped at around AUD$5/min Australian office is not equipped to deal with any questions that relate to points etc... The company has not progressed with the time - I will never fly with them again… Read Full Review

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★☆☆☆☆

“Finnair Staff Lies & cheated passenger”

Written on: 20/09/2011 by ChanWingHungMark (1 review written)

The annoucement for boarding was called and I was on the way for boarding, a Finnair staff (groud crew) approached me saying "wheeled" baggage is not allowed even though the weights & dimenions were within the limit. She took my baggage and transferred it to checked baggage with a receipt saying that Finnair is not responsible for the extra checked baggage. (Of course I am not aware of this condition since it was such a rush) I did ask how about the other passengers, she said she will remove… Read Full Review

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Guest's Response to ChanWingHungMark's Review

Written on: 24/07/2012

My two children just left for Hungary from Canada by Finnair. His carry on wheeled suitcase (within in the checked baggage limit) was refused.
He had no choice but to take things out of his suitcase and put them in his pockets. He forgot his wallet of cash for his one month trip.
By the time we went back the baggage was gone to handling.
Once he arrived in Hungary ALL of his money was gone. It was well hidden and nothing was disturbed. SOMEONE must have seen the money on the xray and opened the case and taken it. Now he is a foreign country with no cash!!!!
We too were so surprised and so rushed, we were stupid enough to forget the money. We thought it would be safe. We do not know who is responsible but this whole situation could have been avoided.
Finnair says their policy is backpack and duffelbag only !!!! No one tells you this

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★☆☆☆☆

“Finnair 'flying cages' (B757-200) -Never again!”

Written on: 08/09/2011 by Investigator (1 review written)

This is the first transatlantic fligt that I ever experienced with such an intense pain. Here's why: Finnair management took a very controversial decision to transform what used to be a charter flight, into a regular scheduled flight, by luring customers with a price that was a few hundred dollars better than the competition. In doing so they decided to use some very outdated equipment such as the B757-200 airplane, that comes in an intesely packed layout. As a consequence it was the first… Read Full Review

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★☆☆☆☆

“Terrible experience with Finnair in Business Class”

Written on: 30/07/2011 by tim6789 (1 review written)

I have been removed from a Finnair flight, after boarding, on a business class ticket, costing 2800 euro. Now you will think that I probably behaved like a drunk or a rebel, but that is not at all the case. I complained 1 time about the delay to a flight attendant, in a polite manner, not loud, not using any foul language or body gestures. (It was 3rd time I took this Finnair flight in a row with same delay, the 2 previous times my luggage got than lost at transfer at arrival. The reason of… Read Full Review

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Guest's Response to tim6789's Review

Written on: 04/08/2011

I'm sochked that I found this info so easily.

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★★★★★

“ithink the other reviews here that show negative...”

Written on: 25/04/2011

ithink the other reviews here that show negative qualities all center around some sort of passenger issue (missed flight, wrong ticket purchased) and how Finnair dealt with this. Well I didn't turn up late for my flight, and it was unifomrly excellent. I have flown Finn several times to Asia and the value for money in business is staggering. Not only do you have a first class product with excellent food and champagne(Joseph Perrier, no less) but the ticket is usually flexible - allowing for… Read Full Review

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★★★★☆

“I fly London-Helsinki route regularly, and Finnair is...”

Written on: 17/01/2011

I fly London-Helsinki route regularly, and Finnair is always my first choice. Have tried the cheapos, and BA, but Finnair still gives a better overall service: planes clean and well looked after with pleasant cabin crew. The seat pitch seems nowadays a bit tighter than I remember, but the new seat design compensates for this. Food has gone a bit downhill lately, I'm afraid. Nice that on the A320, which Finnair mostly flies on this route, there are tv programmes running on the monitors… Read Full Review

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★☆☆☆☆

“ I often use aircraft. My assistant and I made a...”

Written on: 09/12/2010

I often use aircraft. My assistant and I made a flight with your company during my business trip to Japan this year. There was a mistake with ticket class (we've got economy instead of business we've booked) and FinnAir offered us complimentary tickets as an apology. They were roundtrip economy class tickets from Saint-Petersburg to Europe. When I wanted to use this offer I contacted company's ticket department to book a flight to Paris (from the 3rd till the 7th of December 2010). Timing was… Read Full Review

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★★☆☆☆

“Having read some bad feedback on Finnair, I thought I...”

Written on: 30/10/2010

Having read some bad feedback on Finnair, I thought I would just take it with a pinch of salt, how wrong I was. First they got my name wrong and refused to change it without a £55 fee. My connecting flight was delayed, not a big problem I hear you say, but once we got going only to be served what can only be described as a 2 day old sausage and tomatoes sandwich for my dinner on the start of a 11 hour flight, was to say the least primitive. The food was so bad I actually witnessed a Finnish… Read Full Review

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★★★★★

“I have flown long haul several times, and after...”

Written on: 09/10/2010

I have flown long haul several times, and after booking with Finnair as the cheapest of my options I was worried as to what to expect, particularly having read some reviews. However I found Finnair to be fantastic. They were on time for all 4 legs of my journey; the bags were transferred despite only having short stopover times in Helsinki. The staff were friendly, the plane was comfortable, and for a plane, the food was good. Im sure that some people will have had bad experiences; you'll find… Read Full Review

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