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| Quality of website | 4.4/10   |
|---|---|
| Value for Money | 5.1/10 |
| Reviewer Rating | 3/10 |
| Overall Rating | 2.7/10 |
Full review by
trumpet2008
on 27th Jun 2008
User Rating : 0
Respect :
0
Good Points: Cheap.
Bad Points: Goods were faulty.
General comments: This company appeared cheap but they delivered faulty goods to me and demanded £75 for an exchange, to be refunded when they confirmed the fault. They said they didn't find a fault? I will not touch them with a proverbial barge pole ever again.
trumpet2008's review and ratings | 48 words
Review by
pontardawe
on 22nd May 2008
User Rating : 0
Respect :
0
Purchased a Servis washing machine from Digital Point on 31/03/2008 on 05/05/2008 it broke down engineer attempted to fix then decided it needed a new outer tank which would take 7-10 working days to come fourteen days later and many phone call still waiting repair. Have contacted digitalpoint and servis who were just poor, only to be told yet again they will inform sales team and get back to me. I have spoken to consumer advice who have told me to put in writing my complaint which i have done. ...
pontardawe's full review | 160 words
Review by
vince22
on 8th Sep 2007
User Rating : 0
Respect :
0
I ordered a T.V. and was informed that the price on the internet was wrong by £300 and would i like to pay the extra.
I decided to cancel the order and was told that that had been done.
When my credit card statement arrived there it was still on there.
Apparently the person canceling orders that day wasn't there.
A right mess up which has cost me in interest payments.
Not a company i will use again and will not be recommending.
vince22's full review | 83 words
Review by
jamesdthomas2222
on 24th Jul 2007
User Rating : 0
Respect :
0
Dealing with this company is the worst online shopping experience i have ever had. Be very careful when buying from this company they didn't make clear the full terms and conditions. They have probably the least amount of time in which to return your goods if faulty. Once i returned my goods i had to chase and chase and chase and chase until eventually they told me that my product will be replaced. Then i had to chase and chase and chase - i think you get the message - don't buy from this compan ...
jamesdthomas2222's full review | 156 words
Review by
ub7rm
on 27th Nov 2006
User Rating : 1
Respect :
0
When my 4 month old TV developed a fault, I phoned Digital Point to get them to sort it out. They told me that it was not their responsibility but the manufacturers. When I pointed out the sale of goods act said differently, I was told "don't make me laugh". Eventually, I managed to get them to accept that they would sort it, but I would have to send the TV in at my expense (Aberdeen to Birmingham) - £60ish.
Toshiba customer services took pity on me and agreed to send someone out - t ...
ub7rm's full review | 161 words
Review by
morgbut
on 1st Sep 2006
User Rating : 1
Respect :
0
Happy to take my order. Website listed as in stock. Delivery arranged, then suddenly - Stock not available. I had to phone them - they left me a week with nothing. Then they told me it would be two weeks plus with no apology.
They offer cheap online pricing but the customer service is rubbish. Imagine what would happen if there's a problem with your purchase. Buy from someone else - I did.
morgbut's full review | 79 words
Review by
willsop
on 9th Nov 2005
User Rating : 2
Respect :
0
Ordered from Digital Point in good faith that the camcorder was in stock (as quoted on the website). Credit card billed. No word from company although delivery quoted as within 48 hrs. Sent an e-mail after 7 days. No reply. Phoned customer services and told it would be the following Wednesday (2 weeks after ordering). Queried the item being quoted as in stock on web and was hung up on! Another e-mail, this time answered with an apology and a promise of Tuesday or Wednesday. Phoned Wednesday. Sti ...
willsop's full review | 121 words
Review by
grabit
on 30th Sep 2005
User Rating : 0
Respect :
0
I purchased a Panasonic 42" Plasma TV from Digital Point in April - TH42PE50. I specifically asked if it was a UK TV, which they confirmed. After storing it for a couple of months before use & then using it exclusively with a Sky Digibox I have now had my aerial sorted out. I now discover that it is in fact a TH42PA50 - non-UK TV. It does not have a digital tuner & cannot be used for analogue due to sound problems.
Digital Point aren't interested, next stop for me is the Trading Standards de ...
grabit's full review | 117 words
Review by
lynton 162
on 23rd Aug 2005
User Rating : 10
Respect :
0
I would highly recommend this company! Great goods at a fantastic price. Fast and courteous delivery. I am more than satisfied with everything so far.
lynton 162's full review | 56 words
Review by
trevorrg22
on 5th Apr 2005
User Rating : 10
Respect :
0
I have, over the past three or four years, ordered three DVD recorders from Digital Point.
I have always received the order the following day and wouldn't hesitate to order from them again.
trevorrg22's full review | 40 words
Review by
snookercue
expert review 
on 23rd Mar 2005
User Rating : 0
Respect :
0
I bought this H&B DRX-430Dvd recorder from Digital Point (www.digitalpoint.co.uk) after doing a lot of homework and found it was the recorder for me. Having searched high and low I decided to buy from digital point as no one else had the product in stock, even though it was a little bit more expensive than other competitors.
I received the recorder/player and noticed that they had supplied me with a Foreign power adaptor not a UK version (I was a little disappointed).
After also looking at ...
snookercue's full review | 358 words
Review by
Tim H
on 20th Feb 2005
User Rating : 9
Respect :
0
I was very happy with Digital Point and it makes a pleasant change to be able to report a good news story regarding customer service. Having found digital-point, I purchased a Sony 32" widescreen TV through them in July 2004. When TV arrived, at first it did not function correctly once set up. A call to the shop (on a Saturday afternoon) resulted in a replacement unit being ready for despatch on the Monday am - not fuss, no messing about, just good service. A further issue 6 months later and the ...
Tim H's full review | 130 words
Review by
AJTTHETHIRD
on 30th Jan 2005
User Rating : 0
Respect :
0
I ordered a Widescreen TV from digital point two weeks ago and am still waiting for delivery having wasted two saturdays in the house. I was told twice it would be delivered, and we were even woken up at 8:00am to be told it was coming that day. We are still waiting, and have received no communication from the company as to why it was not delivered. Be very careful too, because this company trades under different names. Although very competitive, I would rather pay extra for the knowledge I am d ...
AJTTHETHIRD's full review | 109 words | 1 comment added.
Review by
markfranklin
on 8th Jan 2005
User Rating : 0
Respect :
0
DO NOT BUY FROM DIGITAL POINT - I wish I had read other customer reviews before using them! Bought a top of range Sony VCR, delivered OK but unit was faulty on delivery. I was very busy so called Digital Point a few days later to organise an exchange. Was told that you have to contact them within 7 days to get an exchange, and they were totally unhelpful, rude and inflexible. They ignored all my e-mails, eventually said I would have to return the unit to them at my own cost and they would "sort ...
markfranklin's full review | 147 words
Review by
syd6325
on 28th Sep 2004
User Rating : 1
Respect :
0
Digital Point - Having spent £1439 a few weeks previously with Digital Point, we purchased a Relisys TV. We found the picture quality extremely poor - the focus appeared to be very variable. Although we had asked Digital Point for a 12v TV for camping, the manufacturers said that this TV is unsuitable for use on a leisure battery and the guarantee would be void if used in this way.
We made a 110 mile round trip to return the TV within 7 days, in the same pristine condition as it was recei ...
syd6325's full review | 167 words
Review by
J Gilbert
on 29th Jul 2004
User Rating : 0
Respect :
0
I choose to buy from Digital-Point because of info from them in an e-mail. This info. was totally wrong. They have not honoured the commitment they made. In trying to sort it out they kept us waiting on hold for 25 minutes and then they rang off.
They are IGNORANT of the products they sell; DISHONOURABLE when dealing with their mistake and ILL-MANNERED to deal with.
I recommend you BUY FROM SOMEONE ELSE.
J Gilbert's full review | 82 words
Review by
wibbleboy
on 13th May 2004
User Rating : 7
Respect :
0
Shopped with Digital Point a few times now, in all cases items were delivered next day without any problems. I recently had to make use of their customer support when my digital camcorder stopped working. I wasn't getting replies to all my emails so phoned them, they told me to return the camcorder and they would get it repaired under warranty. A week and a half later I received my camera back via courier, fully working again, though better feedback of what was going on would have been nice.
...
wibbleboy's full review | 116 words
Review by
danchant
on 28th Apr 2004
User Rating : 2
Respect :
0
The main reasons why I decided to shop with Digital point were the low prices and the free next day delivery service. Unfortunately, I didn't count on incompetent delivery company and poor customer service.
I bought a Pioneer DVD player and when it failed to turn up I called the company only to be told that it was delivered and signed for, but only by a name unknown to myself. After much pleading they came to the conclusion that I was telling the truth, and asked me for my contact details s ...
danchant's full review | 238 words
Review by
nmblack
on 19th Apr 2004
User Rating : 3
Respect :
0
After ringing to confirm a camcorder was in stock, I was told by Digital Point that I had to order online which I did on Wednesday morning. On Monday I called, having not received the order, and was told it was out of stock for at least a week, so I cancelled the order, both by phone and email. A courier then tried to deliver the camera at 4pm the same day - I refused delivery as I had already placed an order with another supplier who were extremely helpful, and even rang back to confirm the cam ...
nmblack's full review | 113 words
Review by
essdjay
on 17th Jan 2004
User Rating : 7
Respect :
0
Following my earlier comments about Digital-point and the problems with a faulty DVD/VCR, they have now refunded the purchase price.
essdjay's full review | 39 words
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