Got slow service from Digital Point, even rude at times, little communication, waited 3 weeks for tv after countless phone calls off them and me saying would be here the next day and never turning up. turned up at 8.30pm on a saturday night to then find the wall bracket was not on the van which meant countless phone calls to them to get it delivered and still waiting! Please do not buy from these people that's my advice

This company appeared cheap but they delivered faulty goods to me and demanded £75 for an exchange, to be refunded when they confirmed the fault. They said they didn't find a fault? I will not touch them with a proverbial barge pole ever again.

Purchased a Servis washing machine from Digital Point on 31/03/2008 on 05/05/2008 it broke down engineer attempted to fix then decided it needed a new outer tank which would take 7-10 working days to come fourteen days later and many phone call still waiting repair. Have contacted digitalpoint and servis who were just poor, only to be told yet again they will inform sales team and get back to me. I have spoken to consumer advice who have told me to put in writing my complaint which i have done. Three weeks without washing machine is hard work, I think it's time to buy a new machine from a local shop and pay a little more and get peace of mind that if anything goes wrong you can speak to someone face to face and not have to be kept holding on the phone.

I ordered a T.V. and was informed that the price on the internet was wrong by £300 and would i like to pay the extra.
I decided to cancel the order and was told that that had been done.
When my credit card statement arrived there it was still on there.
Apparently the person canceling orders that day wasn't there.
A right mess up which has cost me in interest payments.
Not a company i will use again and will not be recommending.

Dealing with this company is the worst online shopping experience i have ever had. Be very careful when buying from this company they didn't make clear the full terms and conditions. They have probably the least amount of time in which to return your goods if faulty. Once i returned my goods i had to chase and chase and chase and chase until eventually they told me that my product will be replaced. Then i had to chase and chase and chase - i think you get the message - don't buy from this company it will be a very frustrating experience if anything at all goes wrong! The customer service is the worst i've ever come across and i never usually write on these types of sites so it gives you some understanding as the service i received - i hope that this has warned any prospect customers - be weary!

When my 4 month old TV developed a fault, I phoned Digital Point to get them to sort it out. They told me that it was not their responsibility but the manufacturers. When I pointed out the sale of goods act said differently, I was told "don't make me laugh". Eventually, I managed to get them to accept that they would sort it, but I would have to send the TV in at my expense (Aberdeen to Birmingham) - £60ish.

Toshiba customer services took pity on me and agreed to send someone out - to their credit, as it is really the retailers responsibility at this stage.

I wish I had spent the £50 I saved with these guys and just gone to a reputable high street outlet. Think carefully, you don't think anything will go wrong with a new appliance, but unfortunately it can.

Happy to take my order. Website listed as in stock. Delivery arranged, then suddenly - Stock not available. I had to phone them - they left me a week with nothing. Then they told me it would be two weeks plus with no apology.

They offer cheap online pricing but the customer service is rubbish. Imagine what would happen if there's a problem with your purchase. Buy from someone else - I did.

Ordered from Digital Point in good faith that the camcorder was in stock (as quoted on the website). Credit card billed. No word from company although delivery quoted as within 48 hrs. Sent an e-mail after 7 days. No reply. Phoned customer services and told it would be the following Wednesday (2 weeks after ordering). Queried the item being quoted as in stock on web and was hung up on! Another e-mail, this time answered with an apology and a promise of Tuesday or Wednesday. Phoned Wednesday. Still not in stock. Cancelled order. 5 minutes on phone with Digital Direct instead got me the camera I wanted in 48 hrs.

I purchased a Panasonic 42" Plasma TV from Digital Point in April - TH42PE50. I specifically asked if it was a UK TV, which they confirmed. After storing it for a couple of months before use & then using it exclusively with a Sky Digibox I have now had my aerial sorted out. I now discover that it is in fact a TH42PA50 - non-UK TV. It does not have a digital tuner & cannot be used for analogue due to sound problems.

Digital Point aren't interested, next stop for me is the Trading Standards department - Learn from my mistake - Don't trust these people - they sell grey imports that may not be UK compatible - £1,800 down the drain!

I would highly recommend this company! Great goods at a fantastic price. Fast and courteous delivery. I am more than satisfied with everything so far.