Aldi Reviews

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  • Quality of service

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Aldi

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Latest Reviews

★☆☆☆☆

“Maggot ridden food, horrid customer service”

Written on: 21/10/2014 by Powell392 (1 review written)

I no longer shop at Aldi due to the following? 1) no best buy or sell by dates on the 'fresh' products (is this legal???) 2) food often off within a day of purchase, mouldy, horrible stench, off colour, etc 3) too many repeat instances of maggots, foreign bodies, and other scary things inside products,clearly Aldi aren't bothered 4) car park fines for being a customer that Customer Service do nothing about even if you have a receipt to prove you shopped there 5) b*tchy, unhelpful and not too… Read Full Review

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★★★★☆

“Aldi convert”

Written on: 06/09/2014 by Bragg320 (1 review written)

Love my shopping experience at Aldi. I can get most things at this store but recently I have been disappointed to find that the Bloomer bread is no longer available. This is one of the nicest loaves I have ever tasted. Please bring this back! Staff always friendly and helpful… Read Full Review

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★☆☆☆☆

“Oh we are ALDI! What customer service?!!”

Written on: 28/08/2014 by MissCongeniality (1 review written)

The above sentence was said to me (more or less) by the store manager at ALDI branch in Sheffield London road. I do sometimes shop from ALDI if I pass the store on my way but not often. I don't like all the products and mainly buy fresh veg and fruit if I go to the store. Last visit bought some veg and fruit and was queuing with a lady with one chewing gum behind me in the queue. The cashier asked if she could serve that lady first because she only had one item. I agreed reluctantly as I was in… Read Full Review

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★★★★★

“Aldi all the way”

Written on: 27/08/2014 by roswilson (2 reviews written)

I have been shopping in aldi for the past year now and for a family on a budget it is a great shop. You get all the normal items you would do from any chain the difference is it is not branded ( some things are) so it is much cheaper than the large stores. There is also a little some thing else, I have picked up some other things that you would not expect, especially some good cooking stuff and some stocking fillers for Christmas. The staff are always really friendly and welcoming. The only… Read Full Review

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★☆☆☆☆

“ALDI REALLY BUGS ME”

Written on: 18/08/2014 by vivienkelly92 (1 review written)

started to do my shopping in aldi 2 weeks ago.Thought at first this is great value for money. On sat nite i decided to make my daughter a packet of there own pasta n sauce which was tomato and herb flavour. On pouring product into pan i had saw something come out it at first it looked like a bit of onion peel. When i finished cooking the product i further looked at it and discovered it was some kind of BUG. I phoned customer services and they told me that they had no intentions of… Read Full Review

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★☆☆☆☆

“Disappointed 1st time customer!”

Written on: 09/07/2014 by Busy_mum83 (1 review written)

After all the adverts and Which naming them best supermarket I thought I would give Aldi a go. As soon as I arrived I realised that it might have been a bad idea. Parking was a nightmare and the spaces were so narrow I could hardly get my children out the car. Once in the shop there were trollys of produce waiting to be put on the shelves in the aisles making it hard to get round. I found the layout very strange with very little order and generally very untidy. Looking at the prices some things… Read Full Review

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★☆☆☆☆

“Prices going up quality going down ”

Written on: 03/05/2014 by niChurchill17 (1 review written)

Shopped at Aldi for the last 5 years product great prices great but it looks like they are taking a leaf out of the big supermarkets most of the products used to be 20% below Tesco/Morrisons/Asda and Sainsburys they are now 5% cheaper, and if you look at the products most are reduced in size some produced have been changed to a different supply chain Chewing gum for one is far inferior to the product last year along with the Chinese take home meals these meals are not only more expensive the… Read Full Review

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★☆☆☆☆

“Aldi Supermarket - Never again”

Written on: 13/04/2014 by vvFox479 (1 review written)

I tried Aldi for the first time, after hearing about their best supermarket award. Why would they get any awards??? The shop is like a jumble sale with items taking space that would not be on anyone's shopping list. Stop wasting space with surf boards and paint brushes and fill with a much higher variety of 'normal' products. The reason I will not be shopping at Aldi again is the elongated buying system. You take the products off the shelf and place in your trolley, you then remove and place on… Read Full Review

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Lesleygibbons's Comment

Written on: 05/06/2014

Similar experience at the Walton-on-Thames store today. I had the audacity to pack into my open bags in my trolley at the same speed the cashier processed my goods. She told me in no uncertain terms to stop packing and go to the back of the store. When I queried this I was told in a robotic way that it was "company policy" to pack elsewhere. It was the first time I had shopped there by trolley and probably the last.

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★★★★☆

“Great Discovery!”

Written on: 11/04/2014 by watford99 (8 reviews written)

My wife is a hardened Sainsbury's shopper but even she would have to agree that Sainsbury's prices have been going up and up. We don't have endless money to spend, so for the last 3 weeks we've tried Aldi. There are obvious pro's and con's. It's totally no frills and no nonsense - what you see is what you get. Unrecognisable brands, a minimum of displays, quick checkout (no credit cards and you have to pack your goods on a shelf away from the till). But the big payback is the bottom line on our… Read Full Review

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★★☆☆☆

“Customer Care Poor”

Written on: 05/04/2014 by Brady195 (1 review written)

Though Aldi is known for its low prices, I don't find fresh produce lasts very well at all and is often bruised before it gets into a shopping trolley. I do like some of their other produce but it is always going to be a minor shop rather than the main event for the week. Sadly,the Wollaston branch offers the most appalling customer service. Large trolleys are hurled around the stores without any care or attention to customers, often into peoples trolleys or worse still directly into the… Read Full Review

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★★☆☆☆

“Rude and unwelcoming, play second fiddle to empty pallets”

Written on: 23/03/2014 by xzReeves258 (1 review written)

Shopped several times in Aldi store, Wollaston, Stourbridge, West Midlands. Awful customer service. Have myself worked in an extremely busy top 4 supermarket, and golden rule should be all empty packaging removed from shop floor immediately. This never happens in Aldi and empty cardboard is given priority over customers needs. Cannot help shelf replenishment during store hours, but my elderly mother's trolley was literally thrown across the floor by a very jumped up member of staff, and was… Read Full Review

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★★★☆☆

“no customer service”

Written on: 03/02/2014 by pepi1 (1 review written)

I live in maesteg, I shop in Aldi every week, I like aldi for the prices alone and convenient, because then I swap stores to shop in iceland. I am writing this review as I feel that the employee's in aldi dont get there fare share in prase, there is never any congestion in the isle, and staff seem to be extremely busy, but asking someone for help or to ask a question is a nightmare. I was asking an employee about a product that was advertised in a booklet, and she couldnt wait to give me a… Read Full Review

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★☆☆☆☆

“over-charged”

Written on: 23/01/2014

went to aldi in urmston today, bought 10 tins of dog food, i was charged for 13 tins, when i went back to complain, they gave me the money back for the 3 tins, but got no apology, the manager just treated me like a trouble-maker, i told him it wasn't the first time i've been over-charged he just walked away, disgusting… Read Full Review

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★☆☆☆☆

“First visit, never again”

Written on: 29/11/2013

After reading all the good press I was keen to go to Aldi. Went to Maidstone store & found the store to be shoddy looking and barely room to move around as there is so much piled in the middle of the aisles. Very few products that looked appealing and a lot of bargain basement items lumped into large bins for customers to rifle through. The pricing is very hard to see & a lot (especially wine) didn't match the product underneath. A few items seem to be cheaper such as toilet rolls and… Read Full Review

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★★★★★

“Thank you for introducing vegetarian food!”

Written on: 16/11/2013 by cordyroy (4 reviews written)

Really pleased with the fact that fresh fruit and veg always have an offer, as that is the main culprit of my poor diet when I'm counting the pennies. Even better, my local Aldi has started stocking frozen veggie food. Normally I would have to go to Aldi for the basics and then have to go elsewhere for veggie food. Now I can do my full weekly shop in Aldi. Spend £21 compared to my usual supermarket I saved just over £5. Bought: German Gluhwein, German Rye Bread, 3 bags of Lebenkuchen, xmas… Read Full Review

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Cordyroy's Response to cordyroy's Review

Written on: 16/11/2013

Forgot to add 'deodorant' to the list :)

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★★★★☆

“Our first visit”

Written on: 14/11/2013 by AllanandEileen (1 review written)

We had our first visit to Batley Aldi yesterday and my wife and I had a great customer experience. From the moment of stepping into the store to leaving the staff were exceptional and as we did not understand the layout, products we were asking numerous questions from various store staff. Everyone we spoke to was polite , informative and enthusiastic about the store and its products including customers that we spoke to. whilst there were a few items we could not get we will be back next week as… Read Full Review

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★★☆☆☆

“Often good value - very poor fresh produce”

Written on: 03/11/2013 by bonzo260 (1 review written)

I like Aldi for many products and the often strange but interesting non food items catch my eye. Overall I find that I pay less for my "big shop" than at the bigger supermarkets but have learnt not to trust the fresh products. Although almost always on display before the "sell by date" fruit and vegetable is often found to be rotting. At my local Melksham store I have often had to point out strawberries with grey mould and most recently loose nectarines standing in their own juice covered… Read Full Review

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★★★☆☆

“Overcharging”

Written on: 29/10/2013

Check your reciept. Just got home and realised i have been charged for 2.5kg of potatoes? at £2.19 Negating any savings i thought i had made… Read Full Review

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★☆☆☆☆

“Disgusting Service”

Written on: 26/10/2013 by hanns12344 (1 review written)

I visited the Aldi store in Cheadle Heath, Stockport today and was shocked to find i had been short changed by 5 pounds by the girl at the till. When i told her what had happened she called a manager who took the till into a back room and then returned a few minutes later stating the amount in the till was correct! I find this incredible, since the till wasnt checked in front of me how on earth is this evidence that they did not short change me. I confirmed again i had paid with a 10 pound… Read Full Review

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★☆☆☆☆

“disguusting service. offended”

Written on: 23/10/2013 by worstshopever (1 review written)

Walked in, asked a member of staff for a particular product. When i was told it wasnt in stock i began to leave, when i was manhandled by a security gaurd insisting to search me, even though i hadnt touched or looked at anything. After complaining to head office i was told it was"a common problem and it happebed because i hadnt bought anything" long story short is give them money or prepare ti be assaulted they are only getting one star because the sitr dosent do minus scores… Read Full Review

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