Morrisons Reviews

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★★☆☆☆
2.0 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

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Latest Reviews

★★☆☆☆

“Prices v checkout charges”

Written on: 27/01/2015 by 214Kidd (1 review written)

Almost every visit to the Newlands store requires a second visit because the item has been overcharged at the till. Either that or the customer accepts the overcharging. It becomes tiresome after a while. … Read Full Review

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★☆☆☆☆

“poor service time and time again”

Written on: 25/01/2015 by SullivanEdmondson (1 review written)

18 checkouts only ever 7/8 open every visit… Read Full Review

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★☆☆☆☆

“Customer Service”

Written on: 24/01/2015 by Soto363 (1 review written)

on the phone for over an hour no help at all absolute joke… Read Full Review

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★★★☆☆

“Staff Not Interested And Offers That Don't Add Up”

Written on: 13/01/2015 by Grega40 (1 review written)

I shopped at Morrisons for a while but was unhappy at staff attitudes and quality control. I've been sold rancid meat and although exchanged I was not even offered an apology.

Offers an wine, like other stores, tend to be meaningless fiddles with earlier prices; and offers of multiple buys often mislead on the prices so that you either have to argue at the till on pay the extra.
The self check outs are very hit and miss and you often have to call the assistant to reset the things. Yesterday on a… Read Full Review

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★★★★★

“I love morrisons ”

Written on: 04/01/2015 by Paigeb (2 reviews written)

Always friendly staff Lovely food The Match and more card so I'm benefitting Least they have a customer service desk and public toilets unlike aldi Everyone should shop here and keep the British food british !… Read Full Review

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★★★★★

“Morrisons crawley town centre”

Written on: 24/12/2014 by Arsenault129 (1 review written)

I have recently started to shop here after being a lifelong tesco shopper the staff here are lovely the bakery the fresh vegetables the meat all much better than tescos I must admit I shopped once at the morrisons in broad field and wouldn't choose to shop there again mainly because of staff. But the new one in crawley town where the cinema used to be is smashing… Read Full Review

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★☆☆☆☆

“Dont care at all !”

Written on: 16/12/2014 by missery (1 review written)

A Most dreadfull experience,time after time. I complain but nothing is done. Staff are rude unhelpfull,dont care. Last visit two young girls at checkouts had their backs to us and obviously did not want to serve anyone. I asked if they were open? they turned around on their swivel chairs and then started to chat to a man about a party etc.I had unloaded all my shopping by the time she had ignored me.Then said shall I start. By this time I was livid ! Morrisons dont deserve to be in business… Read Full Review

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★☆☆☆☆

“Made Ill.”

Written on: 16/12/2014 by Ian9876567 (1 review written)

Myself and parents had breakfast at Connahs Quay Morrisons. We all became ill, sick and had diorreha. Same had happended to me a few months before at Rhyl Cafe where Brian the manager could not give a hoot when I reported to customer services the next day. Not going to Morrisons again. Everything at Morrisons looks good, but this is only skin deep. I was born in Bradford, the city where Morrisons began and I am ashamed this company is from the city… Read Full Review

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★☆☆☆☆

“Avoid Rothwell in Leeds at all costs!”

Written on: 01/12/2014 by Norrisaf420 (1 review written)

Lost bank cards in shop in Rothwell, Leeds. Went to customer services who refused to give me them back despite my giving them all of the information on both cards. Customer service staff were awful, as was the supervisor who should be dismissed for his appalling attitude. Took the cards off the counter and was then declared by the staff to be a thief. How the hell can I be a thief with my own property. Had to return to the store with other ID. No apology, just rude, ignorant and aggressive… Read Full Review

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Huey_Dewey's Comment

Written on: 04/01/2015

Morrisons is struggling to compete with other supermarkets. The Nottingham Netherfield branch isn't great for customer relations and I avoid it all costs.

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★☆☆☆☆

“cafe lack of staff and POOR FOOD”

Written on: 30/11/2014

went into Scunthorpe café on sunday dinner a complete lack of staff was told 30 minute wait after 15 minutes was told our order was sold out so reordered 20 minutes order came chips cold and the turkey roll needed a chainsaw to cut it other people also complaining and leaving because of queues and waiting times wont bother again £13 wasted… Read Full Review

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★★☆☆☆

“trolleys”

Written on: 28/11/2014 by KorbinMoore219 (1 review written)

What stupid idiot at head office decided to do away with putting a coin in the trolley?this was a bad decision.Firstly we got our car scratched through someone not taking it back.2 fed up of them being all over the housing estate.A complaint was sent in to head office but the reply was NO they are not going to put the coin system back as there is trolley stops at the entrances.Sorry this is not correct at the Gainsborough store someone has not checked.Somehow I dont think the idiot who thought… Read Full Review

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★☆☆☆☆

“Imported meat”

Written on: 25/11/2014 by Rees384 (1 review written)

I was at the cooked meat section and was disappointed to realise that the chicken bites as well as many other products were importes from Thailand. I went to grab a sandwich instead only to find that the sandwiches are made with imported chicken and beef!! So much for supporting British farmers!… Read Full Review

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★☆☆☆☆

“staff was unhelpful and rude”

Written on: 14/11/2014 by ghBradshaw268 (1 review written)

Cath on self checkout was very rude to me and a man wouldn't go in the back to look for an item for me. not happy… Read Full Review

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★☆☆☆☆

“Utter balls”

Written on: 13/11/2014 by MosesFinnegan352 (1 review written)

The worst store I have ever been too, holloway. The manager is a compete dipstick, rude, abrupt. Refused to give me my bank card back after I left it in the machine, told all the card details and still refused. I had no money or anything else on me had to walk home. Terrible customer service, not a care in the world aslong as they are ok. Don't even bother going into the store, there are always ques with only 4/20 cashiers working, one person doing lottery, cigarets and customer service, self… Read Full Review

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★☆☆☆☆

“Overcharged for parking”

Written on: 11/11/2014 by MarleySlattery (1 review written)

Charged an extortionate amount for exceeding 2 hours in the car park. I could park for more than a week in a commercial car park for the price. I won't be shopping in Morrisons again. Do they wonder why their market share is falling and their profits dwindling?… Read Full Review

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★★☆☆☆

“DAILY TELEGRAPH NEWSPAPER”

Written on: 06/11/2014 by hopeful48 (1 review written)

I have shopped at Morrisons Kirkstall, Leeds for many years but I never know if I will be able to get a full copy of The Daily Telegraph on a Saturday. Every week there are problems e.g. sections missing, magazine missing, sold out because Menzies only send a handful, none because Menzies didn't send any etc. I always raise it with the staff and sometimes the Manager but it is still pot luck as to whether I will get one. I subscribe to the Telegraph in advance and I am often left chasing… Read Full Review

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★☆☆☆☆

“Overcharged at check out”

Written on: 05/11/2014 by 1978Gentry (1 review written)

Didn't realise until I got home and checked recipt. Was charged for 3 packs of salt and shake crisps but only bought 2 , also charged for 2 bottles of crisp and dry and only bought 1 , not worth going back as would have cost more in fuel, but have learned I will check receipt before leaving check out. Not happy staff seem uninterested this was the braintree store… Read Full Review

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Patjune50's Comment

Written on: 21/11/2014

This happens on a regular basis and if you cannot read the item details get someone to help as morrisons are really good of putting a different item above the price ticket

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★★☆☆☆

“Morrisons - Letchworth”

Written on: 05/11/2014

I have to say the staff at this store are lovely, helpful and friendly. But what's going on within the store? 

I go in there and sometimes the fresh produce shelves looked like an old style 3rd world supermarket with huge empty spaces. More and more own brand names appearing and less and less organic. I asked a Manager what's happening and they say they are going through a management re-org and are not recruiting any store staff.
 
In the meantime I have started using other supermarkets
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Jimmypunter's Comment

Written on: 14/11/2014

I am a regular at Morrisons and this is not my experience. My local branch has the veg being sprayed with a powdery steam and the fish and meat counters are well stocked. Maybe your branch is on the way out?

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Xxmariaxx's Comment

Written on: 17/11/2014

I like the new Morrisons stores too. Cheap, but still clean and bright etc. They opened one near my house which is really convenient too.

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Emcl21's Comment

Written on: 19/11/2014

The store near me is nothing like this thankfully. My parent-in-laws work for Morrisons and I see for myself how hard they both work and the shelves are constantly being restocked because it goes so fast. My father in law is always telling me about his experiences at work and it sadly feels like he can't win with some customers. He gets complained at for 'being in the way' (filling the shelves) yet if the shelves were empty and only stocked at night then again there would be complaints. Hopefully things will improve for the store you use.

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★☆☆☆☆

“Overcharging”

Written on: 03/11/2014 by London447 (1 review written)

Visited Banbury Oxfordshire store on 19th September. Yet again overcharged - this time by £8.68. Checkout operator told at time of scanning, but did nothing. Store customer services informed, but told we had not been charged for all items, so to leave the store - this was not true. After sending numerous emails and writing to the manageress of this store, she refuses to reply to my correspondence, instead dictating via Morrisons head office that I phone her on specific dates/at specific times… Read Full Review

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★★☆☆☆

“Total Frustration”

Written on: 02/11/2014 by AugustTemple167 (1 review written)

I have shopped at Morrisons virtually exclusively since moving to this area eighteen years ago.The local Morrisons had recently openned at that time.Back in those days I could visit the store and purchase my weeks shopping apart from one or two special items from another store. For some time now this has not been the case.Gradually various items which make up part of my regular shopping basket, have disappeared from the shelves,never more to be seen.At other times the shelves advertise items… Read Full Review

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