Morrisons Reviews

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★★☆☆☆
2.0 / 5
396
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

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Latest Reviews

★☆☆☆☆

“totally useless”

Written on: 29/06/2015 by jiSharp141 (1 review written)

Well I don't know what company you have used to produce and instal the self service tills, but they are utterly useless! Every time I have used them they just don't work! And it's not just at the same outlet either it seems to be a common fault throughout, as I have used many different self service tills. The ones at your competitors however are brilliant if yours are anything to go by, the likes of ASDA & Tescos I don't think I have ever encountered a single hold up or problem, I just scan my… Read Full Review

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★☆☆☆☆

“Awful breakfast ”

Written on: 28/06/2015 by Barnvelder1 (1 review written)

We Popped in to letchworth morrisons for breakfast and it was awful burnt sausages dried up bacon under cooked mushrooms and soggy hash browns the whole thing tasted of cooking oil , we asked for the top breakfasts which came with toast and a drink for £ 4.99 but instead we were given the breakfast below , this one cost £ 4.50 and then we were charged £ 1.40 each for our orange juice and £0.80 each for the toast what a ripoff all in all the whole experience was terrible how can… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 26/06/2015 by AlvinDavis405 (1 review written)

Ordered a delivery for today. First I get a call saying the delivery would be delayed due to an accident on the M62 over 20 miles away. This was then followed by several emails, first saying 40 mind, then one hour 40, then an hour, then it's on its way and finally it's 3 hours 50 mins delayed. At this point I cancelled and booked an order from Asda… Read Full Review

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★☆☆☆☆

“££££”

Written on: 18/06/2015

cost way too much a full food shop every week is costing up to £150 just to feed a small family it is cheaper to shop at aldi… Read Full Review

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Grumpyyoungwoman's Comment

Written on: 21/06/2015

If you get a match and more card, they will give you points and vouchers if they are more expensive than other chains, including the discounters. If you are someone who is into free range or organic - this may be really useful.

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★★★★★

“Excellent personal touch”

Written on: 16/06/2015 by Sheehannj495 (1 review written)

As a regular shopper at the Hinckley branch, I was overwhelmed to receive a bouquet and get well card from the Management and staff when I recently became ill. The Checkout staff in particular, are constantly asking my husband about my health which is lovely to know that they are thinking of me. After all, it is just a supermarket… Read Full Review

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★☆☆☆☆

“Queue, Queue, Queue”

Written on: 05/06/2015 by Lorenzo1984 (1 review written)

Welwyn Garden City Morrisons is the worst shop for queueing. It is a nightmare. I can see why Morrisons lose money. There is one person serving cigarettes, lotto and customer service. In the petrol station there is only one person serving with cars queueing up. 

Why don't they do anything about it. Even at lunchtimes it is the same, when they know it is going to be busy. I have complained loads of times but they don't want to know. 

I have now given up going there and spending my £150 a week at
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Steve7760's Comment

Written on: 09/06/2015

Sounds much like the one in Devizes!

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Steve7760's Comment

Written on: 09/06/2015

Sounds much like the one in Devizes!

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★★★★★

“Wonderful customer service”

Written on: 02/06/2015 by wzBartlett486 (1 review written)

I recently shopped in Morrisons Local in Staines and was very impressed with the customer service I received. Although the lady who helped me was a new member of staff ,she went that extra mile to find the product I was looking for. Not often do you shop anywhere these days and get good customer service like that . Very happy customer… Read Full Review

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★☆☆☆☆

“Rotten Fruit and Veg”

Written on: 16/05/2015

The fruit and veg section is terrible, rotten tomatoes, apples and other items being sold all the time, someone must deliberately put at least one rotten item in every package, self service till's near to useless, the area for your shopping is far too small, for example 4 bottles of pop and a loaf of bread and thats all you can get on them, 10 items or less till a waste of time… Read Full Review

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★☆☆☆☆

“Eating at Morrisons Cwmbran”

Written on: 02/05/2015 by Popetq464 (1 review written)

Today my wife and I had the worst meal we have ever had and we've had a few. Feeling a bit peckish after shopping we decided to get a drink and snack in the restaurant. On special offer was hot turkey sandwich which was realistically priced. We thought it would be ideal. Unfortunately what turned up was a finger roll filled with a processed turkey roll slices served with chips. The roll was dripping with a thin gravy and the soggy result was disgusting. The chips were cold and all in all it was… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 24/04/2015 by wdBrennan1947 (1 review written)

I have just visited the Morrisions store in Wilnecote Tamworth for the last time. I work near by so it is handy for me. I use the store every day to buy sandwiches & cigerettes and spend around £12.00 Also as a familly of 5, we spend around £200.00 every week on groceries. But after the terible service recieved at the cigerette counter we will no longer be using the shop at all. After standing in a queue looking at an empty counter for 20 minutes waiting to be served for cigerettes. I have… Read Full Review

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★★★☆☆

“Unhelpful Staff = An unpleasant experience”

Written on: 16/04/2015 by 459Copeland (1 review written)

2 complaints: poor service at the bakery and rudeness from the young man at the basket checkouts. I waited at the bakery to be served a member of staff heard me requesting service, ignored me, left the bakery and told me that she should have finished at 5. It was 5.15 fair enough. My point is that she should have acknowledged me and told me that another member of staff would serve me. In the event, I didn't bother to wait to be served and continued shopping. Secondly, the member of staff at… Read Full Review

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★★☆☆☆

“Served by surly staff member”

Written on: 13/03/2015 by NicoMoore (1 review written)

I visited Morrisons in Derby to get some dry cleaning done and I felt like I was putting the member of staff behind the counter out by asking her to do my dry cleaning. The attitude displayed by this member of staff was rude and abrupt. If I'd have had the time I'd have taken it elsewhere. On a positive note the staff on the checkouts were friendly and showed that this is how customer service should be to people who use the store… Read Full Review

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★☆☆☆☆

“POOR POOR POOR”

Written on: 01/03/2015 by ckckckccccucgccd (1 review written)

I went to Morrisons to get one of their special offers the item was half price. I went to 3 Morrisons yes 3 to try and get the product I even asked customer service if they could ring another store to see if they had the offer in stock which they did and was told yes the other store has it in stock when I got to the other store the items where not in stock. Horrendous service I don't even think they had the item available in any store I think it was a false promise. Good Luck Morrisons you… Read Full Review

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★★☆☆☆

“Service without a smile”

Written on: 01/03/2015 by nanicholi (15 reviews written)

I must confess that I have never been very fond of Morrisons. Perhaps is the store set up being used to other stores, but I keep giving them a try. Today I wanted to buy some onions; just that. I picked and bagged the onions and went to the express checkout. The queue was about 10 people long; there were 3 machines available of the 4 machine set up. The attendant seemed to think that a smile was forbidden. Tired of waiting and with the 4 open checkouts all with queues and loaded trolleys… Read Full Review

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★★☆☆☆

“Ignorant Staff”

Written on: 28/02/2015 by 19operator47 (1 review written)

The staff at the Harwood,Bolton branch need training how to treat customers, how to be polite and learn good manners. I visit this store probably twice a week and without fail the staff push past you without saying "excuse me" or block your way in the aisle, don't ask if you need help. Today I heard a woman at the fresh fish counter ask for a certain fish the guy replied "no, we don't have any" in a surly manner, turned around and he walked off. MORRISON'S NEED MANNERS… Read Full Review

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★★☆☆☆

“Quit being a chameleon! ”

Written on: 25/02/2015 by NorfolkNman (6 reviews written)

Morrisons have been getting a rough ride of late and to be fair most of it is perfectly justified. The brand has always been a working class store that appeals to the north of the country, but now they have a foot in the big 4 door they think they need to up the game and have posh foods instead of cheap foods. Availability is diabolical, i can go to my closest supermarket on a saturday and i could 100% assure you they will have none of the following... loose bananas, broccoli, loose carrots… Read Full Review

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★★★★★

“Unbelievable Flowers !”

Written on: 24/02/2015

We can not believe the flowers my husband bought on the 9th february (our anniversary) It is the 24th february and they are still beautfull. The longest lasting flowers (roses) we have ever had.We will be buying more of the same! from Morrisons Chorley. … Read Full Review

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★☆☆☆☆

“Castelvero, Piemonte, Barbera”

Written on: 20/02/2015 by george8123 (1 review written)

after trying several of the wines from Morrison's super market over the years I had resigned myself to never buying wine again from them, on Monday 16/02/2015 I helped a neighbour in with there shopping and she insisted that I take the bottle of red Castelvero Piemonte Barbera on the 20/02/2015 I opened the bottle of wine and again it was like drinking vinegar and the best place for it was the drain, why do Morrisons always appear to take the stuff that is absolutely horrible? Morrisons wine… Read Full Review

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★☆☆☆☆

“fresh cooked pies”

Written on: 19/02/2015 by Carly323 (1 review written)

Freshly cooked pies???..only if there are any ready when customers want them!Sveral times I have been disapointed with NO PIES READY.. yes they offer to "put some on to cook" but who wants to wait 35 to 40 minutes.Not me.And I was not the only customer finding the paticular pies they wanted were not available,the lady in front of me similarly disapointed. Also several items were unavailable on the shelves of the rest of the store and after speaking to a member of… Read Full Review

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★★☆☆☆

“Prices v checkout charges”

Written on: 27/01/2015 by 214Kidd (1 review written)

Almost every visit to the Newlands store requires a second visit because the item has been overcharged at the till. Either that or the customer accepts the overcharging. It becomes tiresome after a while. … Read Full Review

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