Asda Reviews

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★★☆☆☆
1.7 / 5
417
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Asda is one of the so called Big 4, the 4 biggest supermarkets in the UK. Do you shop at Asda and you want to let other people know what you think, then write a Asda review right here!
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Latest Reviews

★☆☆☆☆

“Worst home delivery experience!!!”

Written on: 29/06/2015

I have been using the home delivery service from Asda for many years and it has been getting progressively worse. With every shop there are missing items, my last shop had 16 items missing which I had paid for. Items which are substituted are pathetic and the majority of the time do not represent the items which you asked for or represent good value for money. I have constantly had vegetarian items exchanged for meat products which I have aasked them not to do time and time again. Customer… Read Full Review

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★★★★☆

“Bags”

Written on: 28/06/2015 by Helengila (1 review written)

i been shopping with asda on line for a while on and off no complaints till recently I expect my shopping to be delivered in carrier bags please. The last few weeks it's all been loose in the blue boxs I speak with delivery man each time regarding this, this week I shall refuse the shopping if it comes with out bags. I have aback problem and bending down to pick items out of blue box is not helping… Read Full Review

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★★★★★

“so amazingggg”

Written on: 16/06/2015 by woohoo_irock (1 review written)

it was so good, i went in and everyone welcomed me with cheer, such an accomplishment of a day!! got everything i needed, from eggs to my new slippers woohoo!!!… Read Full Review

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★☆☆☆☆

“worst customer service I've ever had”

Written on: 04/06/2015 by PierceKidd1981 (1 review written)

Ordered online. Only received half of shopping. Rest 'forgotten' on van. Cannot even get them to call me back to advise when or if I will get the rest. Wouldn't advise anyone to use. It seems they keep your money and just decide themselves what shopping you will receive. Disgusted!!!!!… Read Full Review

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★☆☆☆☆

“unhelpful”

Written on: 26/05/2015 by StephenTracey (1 review written)

Asda living Stratford upon Avon. On the way to Stratford my wife said lets call into Asda, we were there about 1 hour, then went to stratford, treated our selfs to ice cream, on the way back home, my wife said can we pop in why were here, to look for something, they never had it, so went home. 9 days later got parking ticket for over stay in carpark.It was photo we were there for 5 hours.the only thing I can think off is, we went out a different way, so the camera wasnt working, or we return… Read Full Review

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★★☆☆☆

“Check The Prices of everything ”

Written on: 23/05/2015 by knowurrights (2 reviews written)

Well as anyone who shopped at asda will know the price you see is an estimate, and will vary! However Asda are not very keen on displaying this on your delivery note, Sub's are Clearly marked however Price Changes are not and tucked away in the main shopping list, This results in myself ordering 3 items @ £1.58 and then paying £3.15 each what needs to be pointed out this items where not on promotion at the time. and now the item is no longer for sale, something is not right hear… Read Full Review

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★★☆☆☆

“Check The Prices of everything ”

Written on: 23/05/2015 by knowurrights (2 reviews written)

Well as anyone who shopped at asda will know the price you see is an estimate, and will vary! However Asda are not very keen on displaying this on your delivery note, Sub's are Clearly marked however Price Changes are not and tucked away in the main shopping list, This results in myself ordering 3 items @ £1.58 and then paying £3.15 each what needs to be pointed out this items where not on promotion at the time. and now the item is no longer for sale, something is not right hear… Read Full Review

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Knowurrights's Response to knowurrights's Review

Written on: 24/05/2015

Has a call back from a so called customer service, team to say the terms and conditions are king, however she did say that they did not expect a customer to remember all the prices? how nice

So i call on every single customer to print there order and check ever item and every price before signing for the goods, make them wait! even if it takes 10 mins let show them

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★☆☆☆☆

“asda going down hill”

Written on: 22/05/2015 by scotslass18 (1 review written)

What has happened to asdas,I have shopped with Asda in Edinburgh for many years and could not fault them untill yesterday delivery was supposed to arrive between 1/2 didn't arrive.called at 4.30 was told someone would call me right back,no call.called this morning at 9 told the same thing.2.30 still no call.called back again only to be told the driver was there at the allocated time yesterday.assured them that was not the case as I was in allday. I have now had to cancel my order This is bad… Read Full Review

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★☆☆☆☆

“avoid asda optician grimsby”

Written on: 13/05/2015 by bigkevsuk (8 reviews written)

after visiting grimsby to purchase some new frames was ignored by staff who seemed more interested in chatting amongst themselves that talking to customers, i was only customer in at time asked at desk for some help was told she was training but would get some one to help again nothing ended up leaving, left the staff still chatting amongst themselves, emailed customer service at asda was told they would be in touch, then nothing. asda seem to think customers don't matter when my retest is due… Read Full Review

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★★★☆☆

“asda service getting poor”

Written on: 12/05/2015 by Ray184 (1 review written)

No wonder lidl and aldi are taking over asdas customers...the smaller stores are of no use at all...the bigger stores don't fair any better...went in to bilton hull for a decorated cake...spent 20-30 mins mastering the machine to print my cake picture to be then told by the bakery assistant"sorry I'm off shift"...well if she was off shift why was she in the bakery...that's commitment to the customer right there ...lidl and aldi for my shopping in future… Read Full Review

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★☆☆☆☆

“awful, terrible experience”

Written on: 10/05/2015 by ALME123 (1 review written)

So just registered for online shopping in ASDA ordered my first order 45£ had to come on Friday evening 8-10pm slot, waited till 11pm no show!!!! ok Saturday morning calling "Indian" customer service they say the team leader will call me back and rearange the delivery for me, so waiting all saturday guess what no call!!! ok Sunday morning calling again and what i hear ohhhh yes my team leader will call you back today really today after 12 and will rearange the delivery so 6pm no call!!!… Read Full Review

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★★★☆☆

“asda service getting poor”

Written on: 09/05/2015 by kaaf66 (1 review written)

No wonder lidl and aldi are taking over asdas customers...the smaller stores are of no use at all...the bigger stores don't fair any better...went in to bilton hull for a decorated cake...spent 20-30 mins mastering the machine to print my cake picture to be then told by the bakery assistant"sorry I'm off shift"...well if she was off shift why was she in the bakery...that's commitment to the customer right there ...lidl and aldi for my shopping in future… Read Full Review

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★☆☆☆☆

“CLICK AND COLLECT WHAT A JOKE”

Written on: 03/05/2015 by mummyhorth (2 reviews written)

I USED ASDA CLICK AND COLLECT LAST WEEK,ALL WAS GOOD UNTIL I CHECKED MY BANK ACCOUNT.ASDA HAD RESERVED £161 FROM MY BANK ACCOUNT TO COVER MY SHOPPING ALL OK YOU MIGHT THINK,SHOPPING COVERED. THIS IS WHEN CLICK AND COLLECT ALL GOES WRONG THEY THEN CHECKED OUT MY SHOPPING TAKING A PAYMENT 0F £145 THIS WAS THE ACTUAL COST OF THE SHOPPING THEY DID NOT DO THIS FROM THE RESERVED AMOUNT I NOW HAVE £161 SITTING RESERVED BY ASDA IN MY BANK THAT I CANNOT TOUCH AS ASDA HAVE RESERVED THIS AMOUNT IT WILL… Read Full Review

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★☆☆☆☆

“offers not in the system”

Written on: 24/04/2015 by CarinaKelleher174 (1 review written)

I've been shopping at Asda Watford up until recently. I'm fed up with their "offers" which you pay the full price for anyway...They don't upload their offers in the system...Now how many people, doing big shopping won't even notice? This has been happening so often, that I have no more patience with it… Read Full Review

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★☆☆☆☆

“Store Managers and Head Offce Customer Services are LIARS”

Written on: 20/04/2015 by Cooke108 (1 review written)

Asda are calling me a LIAR - which I am not............ Frequently visit Wheatley Oxfordshire store. Since new manager arrived, the store has gone down hill drastically. Stock trolleys abandoned in the aisles. Staff congregating in chiller aisles talking. Chilled food on the floor. Cakes in chiller have been thrown in. Cans of Baxters soups damaged. Asda are the only stockists of Feesters products, but this store fails to keep a supply. Checkout staff, although very lovelly, do not want to… Read Full Review

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★★☆☆☆

“new Asda supermarket Barry vale of glamorgan”

Written on: 13/04/2015 by JasmineGoodman (1 review written)

Opening day shoping 14" April 2015 .. Asda had a chance to impress today but failed to do so on price, the store has a very good layout well lit and ultra clean with plenty of helpful staff in smart uniforms, there are products at bargain price's but not many, and many items were definitely more expensive than Tesco and Morrisons stores which a close by, we did a weekly shop (as a couple) and spent £57.23 .. on a price comparison with Tesco and Morrisons there was nothing in it, however both… Read Full Review

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★☆☆☆☆

“customer support non existant”

Written on: 09/04/2015 by nigelmcdermott (1 review written)

on 31/03/2015 i purchased a minky ergo ironing board, damaged. emailed minky,you have a five year guarantee. first year lies with the 1st purchaser,namely asda. emailed asda complaints from 31/03/2015 to 8/04/2015, no reply email from asda. went to store and was informed by staff,if they treat us like ---- then we would understand why they dont acknowledge your email. i have never had reason to return an item,untill now,or ever written a review about a company, i was quite shocked to see… Read Full Review

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★★★★☆

“Rotary 4 arm drier”

Written on: 29/03/2015 by Rasmussen7 (1 review written)

Went on line for this following really good reviews. Said 'out of stock'. We went to our local Asda in Lowestoft and they had them. Bought one, very impressed. Just had to buy a metal spike as its being concreted in… Read Full Review

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★☆☆☆☆

“Terrible, Terrible, Terrible, disgusting, shameful”

Written on: 19/03/2015 by Felicityx31 (1 review written)

Use their home delivery almost 2 years, after numerous mistakes they made previously I still tried real hard to stay roayal with ASDA,but the last delivery I had was the last straw, that's it, no more ASDA for my family and my brother's family. It turned on time-they do, hand me the stuffs, I signed, he left, then discovvered 1/3 of the items on the delivery note were missing, call the local ASDA centre- my one is in Newton Abbot Devon, the man on the other end total uninterested, not word of… Read Full Review

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★☆☆☆☆

“ABSO DISGUSTED! LIARS”

Written on: 17/03/2015 by mrsmwright1 (3 reviews written)

My 10 year old daughter was eating a asda own brand boneless skinless cod peice the frozen one when all of a sudden she screams and i dig out a bone over an inch long i photo it email and tweet to you, i get a responce take it to your local store you will get a refund and we will do an investigation i do as i was told and what happens??? THEY LOSE THE BONE AND BECAUSE THEY HAVE DONE SO NOTHING WILL BE DONE?? HOW CAN YOU NOT DO ANYTHING something went wring when a massive bone wasin your food i… Read Full Review

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