Asda Reviews

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★★☆☆☆
1.6 / 5
405
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Asda is one of the so called Big 4, the 4 biggest supermarkets in the UK. Do you shop at Asda and you want to let other people know what you think, then write a Asda review right here!
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Latest Reviews

★☆☆☆☆

“CLICK AND COLLECT WHAT A JOKE”

Written on: 03/05/2015 by mummyhorth (2 reviews written)

I USED ASDA CLICK AND COLLECT LAST WEEK,ALL WAS GOOD UNTIL I CHECKED MY BANK ACCOUNT.ASDA HAD RESERVED £161 FROM MY BANK ACCOUNT TO COVER MY SHOPPING ALL OK YOU MIGHT THINK,SHOPPING COVERED. THIS IS WHEN CLICK AND COLLECT ALL GOES WRONG THEY THEN CHECKED OUT MY SHOPPING TAKING A PAYMENT 0F £145 THIS WAS THE ACTUAL COST OF THE SHOPPING THEY DID NOT DO THIS FROM THE RESERVED AMOUNT I NOW HAVE £161 SITTING RESERVED BY ASDA IN MY BANK THAT I CANNOT TOUCH AS ASDA HAVE RESERVED THIS AMOUNT IT WILL… Read Full Review

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★☆☆☆☆

“offers not in the system”

Written on: 24/04/2015 by CarinaKelleher174 (1 review written)

I've been shopping at Asda Watford up until recently. I'm fed up with their "offers" which you pay the full price for anyway...They don't upload their offers in the system...Now how many people, doing big shopping won't even notice? This has been happening so often, that I have no more patience with it… Read Full Review

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★☆☆☆☆

“Store Managers and Head Offce Customer Services are LIARS”

Written on: 20/04/2015 by Cooke108 (1 review written)

Asda are calling me a LIAR - which I am not............ Frequently visit Wheatley Oxfordshire store. Since new manager arrived, the store has gone down hill drastically. Stock trolleys abandoned in the aisles. Staff congregating in chiller aisles talking. Chilled food on the floor. Cakes in chiller have been thrown in. Cans of Baxters soups damaged. Asda are the only stockists of Feesters products, but this store fails to keep a supply. Checkout staff, although very lovelly, do not want to… Read Full Review

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★★☆☆☆

“new Asda supermarket Barry vale of glamorgan”

Written on: 13/04/2015 by JasmineGoodman (1 review written)

Opening day shoping 14" April 2015 .. Asda had a chance to impress today but failed to do so on price, the store has a very good layout well lit and ultra clean with plenty of helpful staff in smart uniforms, there are products at bargain price's but not many, and many items were definitely more expensive than Tesco and Morrisons stores which a close by, we did a weekly shop (as a couple) and spent £57.23 .. on a price comparison with Tesco and Morrisons there was nothing in it, however both… Read Full Review

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★☆☆☆☆

“customer support non existant”

Written on: 09/04/2015 by nigelmcdermott (1 review written)

on 31/03/2015 i purchased a minky ergo ironing board, damaged. emailed minky,you have a five year guarantee. first year lies with the 1st purchaser,namely asda. emailed asda complaints from 31/03/2015 to 8/04/2015, no reply email from asda. went to store and was informed by staff,if they treat us like ---- then we would understand why they dont acknowledge your email. i have never had reason to return an item,untill now,or ever written a review about a company, i was quite shocked to see… Read Full Review

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★★★★☆

“Rotary 4 arm drier”

Written on: 29/03/2015 by Rasmussen7 (1 review written)

Went on line for this following really good reviews. Said 'out of stock'. We went to our local Asda in Lowestoft and they had them. Bought one, very impressed. Just had to buy a metal spike as its being concreted in… Read Full Review

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★☆☆☆☆

“Terrible, Terrible, Terrible, disgusting, shameful”

Written on: 19/03/2015 by Felicityx31 (1 review written)

Use their home delivery almost 2 years, after numerous mistakes they made previously I still tried real hard to stay roayal with ASDA,but the last delivery I had was the last straw, that's it, no more ASDA for my family and my brother's family. It turned on time-they do, hand me the stuffs, I signed, he left, then discovvered 1/3 of the items on the delivery note were missing, call the local ASDA centre- my one is in Newton Abbot Devon, the man on the other end total uninterested, not word of… Read Full Review

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★☆☆☆☆

“ABSO DISGUSTED! LIARS”

Written on: 17/03/2015 by mrsmwright1 (3 reviews written)

My 10 year old daughter was eating a asda own brand boneless skinless cod peice the frozen one when all of a sudden she screams and i dig out a bone over an inch long i photo it email and tweet to you, i get a responce take it to your local store you will get a refund and we will do an investigation i do as i was told and what happens??? THEY LOSE THE BONE AND BECAUSE THEY HAVE DONE SO NOTHING WILL BE DONE?? HOW CAN YOU NOT DO ANYTHING something went wring when a massive bone wasin your food i… Read Full Review

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★☆☆☆☆

“What a failure”

Written on: 12/03/2015 by PeterJV (5 reviews written)

On Thursday I ordered (on-line) some groceries (£80 worth) to be delivered 6-8 p.m on Friday.Received confirmation.The items were for a special dinner party to celebrate my mother-in-laws 90th birthday. Friday morning received a further e-mail saying that I had not 'checked out and so they would deliver my 'original' order as planned ' 6-8 pm.Weird!!! 9 am.I phoned their 'service' people. Very difficult to understand the young lady who did not seem to have a great command of the English… Read Full Review

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★☆☆☆☆

“Early morning shopping”

Written on: 11/03/2015 by Brendenw131 (1 review written)

I am an early morning shopper. Visited Asda at Stafford last week at 7.45 am. Empty shelves everywhere. The meat aisle was littered with trays of meat on the floor. A very limited fresh bread supply. Staff were filling shelves but I dont have an hour or two to wait for the store to get going. Why open if you have nothing to sell? Luckily Lidle opened at 8 am and I was able to buy without navigating an obstacle course, and guess what - freshly baked bread (and cheaper too)… Read Full Review

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★☆☆☆☆

“not stocked up, the shelves were half empty. no good...”

Written on: 08/03/2015 by 49Grantham (1 review written)

have been to astley bridge bolton store today. half of my list was not in stock. the place was empty. its friday, I pity the shoppers tomorrow… Read Full Review

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★★★★☆

“great store”

Written on: 26/02/2015 by rebecca_12345677 (1 review written)

never shop anywhere else always the best prices and great stock… Read Full Review

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★☆☆☆☆

“No Till Service”

Written on: 21/02/2015 by Ashbyzz1965 (1 review written)

After a visit to the store this morning there was no tills open until 9am. This is not good enough we strive for the interaction with customer advisors and hope that this will change back to 8am. Sadly disappointed as we have shopped here for over 10years and the customer service we received was diabolical! If this doesn't change I can say we will be taking our sevices else where!!… Read Full Review

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★☆☆☆☆

“Asda online grocery shopping”

Written on: 08/02/2015 by FinleyPope230 (1 review written)

If you expect even a basic level of service don't use Asda online grocery shopping. After several orders arriving with incorrect items, Asda has excelled itself recently. My delivery slot was between 7pm-9pm, but by 11pm the delivery had not arrived and I went to bed. It finally turned up at 11.30pm, and the delivery man woke me up ringing the bell. I ignored it as I didn't want to get dressed, get up and start unpacking groceries at 11.30pm at night. When I spoke to 'Customer Services'(and I… Read Full Review

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★☆☆☆☆

“ASDA HOME SHOPPING AND CONTACT CENTRE”

Written on: 30/01/2015 by Middleton46 (1 review written)

Ten days ago my Father who suffers from Dementia had a delivery. Most of the items were missing, so the delivery driver went back to a previous delivery to find missing items. He then tried to give them to us. Called contact centre and store, after ten days still no refund. A refund was promised THREE times but that is clearly a lie. Spent 70 mins so far on the phone trying to resolve issue. TESCO is at least customer focused......DO NOT USE ASDA… Read Full Review

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★☆☆☆☆

“uncooked bread and rotten fruit”

Written on: 20/01/2015

ASDA supplied us with uncooked bread and bananas that looked like they had come out of the waste bin. I contacted them and they gave us a 49p refund After a further complaint they offered a measly £3 compensation. contacted them again they said sorry its not good enough have a great day. Asda don't give a damn about their customers we had shopped there for the last 20 years and their responses to complaints are woeful. It seems click an collect and delivery are a good way for them to get rid… Read Full Review

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★☆☆☆☆

“instore price rip - off”

Written on: 16/01/2015 by Sarahx167 (1 review written)

How many of Asda customers know that you maybe paying higher prices shopping instore than click & collect from the same store? I noticed this on Butchers dog food offers 2 for £5 on Butchers Supierior i checked online & was going into the Grantham store which is a click & collect store but when i went to the tills it was almost £1.40 extra & i was told that online offers are not always the same as instore. So how many other offers are so called onlie only how can it be right that you can… Read Full Review

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★☆☆☆☆

“Mouldy food, incompetent staff”

Written on: 12/01/2015

Have received a delivery following on-line order on 9th January. One pack of food contained mouldy, green item with insect. Interestingly, the sell by date was 13th January even though delivery was earlier. Pancakes delivered also had sell by date same as delivery date. We also received 3 bags of shopping that we did not order, luckily we noticed and gave them back to driver. It is not drivers fault, but the store that picks the items and the pickers. They pick items that are close to sell by… Read Full Review

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★★★☆☆

“Never had any problems”

Written on: 05/01/2015 by selina345 (12 reviews written)

Had quite a few home deliveries from Asda. They have never been late or missed. If they cannot supply you with what you ordered they provide you with substitute food. The food could be cheaper but I suppose there are more expensive places. Brilliant range of food and plenty of choice. Only a small delivery charge. Overall fairly happy with Asda… Read Full Review

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★★☆☆☆

“Asda Arnold Notts”

Written on: 04/01/2015 by 111Spence (1 review written)

I've been shopping at this store regularly for 8 years with no problems until recently. I don't have a criminal record and don't shoplift but that hasn't stopped the store from labelling me as such. Well done Asda! If you're having trouble keeping hold of your stock, it's because you're watching the wrong people. I'm regularly marked in store by their plain clothed security so that shopping there now becomes a gallop round because it's a miserable experience. If this store is acting on… Read Full Review

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