Asda Reviews

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★★☆☆☆
1.7 / 5
19% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Asda is one of the so called Big 4, the 4 biggest supermarkets in the UK. Do you shop at Asda and you want to let other people know what you think, then write a Asda review right here!
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Latest Reviews

★☆☆☆☆

“Incompetence, lies and theft”

Written on: 29/08/2014

I had an order from ASDA which was a few pence out. I phoned and was told they'd do a refund and send an email about it... then the incompetent I was speaking to changed her mind and said I should talk to another department. After hanging on for a long time, I was not put through, but was back with her saying the money had not been taken yet and so what would be taken would be the correct amount. Three days later I saw my credit card bill was for the wrong amount. I rang again. She… Read Full Review

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★☆☆☆☆

“Robin Park / Robin sods”

Written on: 28/08/2014 by projectxt4 (1 review written)

My experience in Asda Robin Park Wigan on Bank holiday Monday me and my partner went to Robin Park for the weekly shop we decided to have some food and a drink before shopping. we went to the cafe they were quite busy and so we had to wait for some service about five minutes I asked for one of the Meal deal Ultimate Breakfast Baps. I was promptly told that I could not have one even though all the items were on the hot plate wit the exception of an egg Baps were on a shelf behind the counter… Read Full Review

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★☆☆☆☆

“Disgusting customer service”

Written on: 14/08/2014 by McQueen313 (1 review written)

A day before expected delivery I phoned Asda to check my order as it had not been despatched and the customer assistant said my order would 100% be with me on the next day, the final date of delivery. The next day I did not receive my order by date stated. I called Asda again and spoke to an assistant who told me there is a problem with the order and she wouldnt know anything for 48 hours and that I should expect an email. I did not receive an email. I also asked to be called the next day by a… Read Full Review

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★★★☆☆

“Bad first experience/Asda click and collect”

Written on: 09/08/2014

I used online ordering/click and collect for the first time to order my groceries. I was not sure of the procedure so I asked at the customer service desk. Online you were directed to the click and collect area within the store but both customer service and click and collect assistant said not to do this but only to use the drive thru click and collect station. The customer service assistant did not really know very much about the process as she said she had never used it. The click and collect… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 05/08/2014 by 92Burgess (1 review written)

Order I placed from Asda Direct was for a few baby items. Delivered ok but have noticed they have sent the wrong size of the baby bodysuits. Ordered 0-3months and they've sent 18-24months!! Customer service useless. Either I have to go into their store to change item or, at my expense post it back to them. Don't have a store near me and why should I pay postage when it's their mistake? I've already paid for delivery of the items I ordered. Lady I spoke to just kept repeating the same… Read Full Review

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Hilltops's Comment

Written on: 06/08/2014

Update from my review posted yesterday. I sent another email and daughter also complained via twitter. Have now been contacted and voucher has been sent plus a refund for the wrong size item. No need to return item either. If only this had been done in the first place, would have saved a lot of time!

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★☆☆☆☆

“call centre”

Written on: 02/08/2014 by McCormack144 (1 review written)

talking to asda call centre is pot luck what country you get I got South Africa and my sat nav in my car speaks more clearly than the lady did on the other end of the phone, didn't answer my question as she read only from a pre written script and kept repeating herself like a BBC tv programme waste of time, does anyone in Asda know how to run a customer call centre… Read Full Review

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★☆☆☆☆

“Cluttered aisles in Asda”

Written on: 01/08/2014 by 370McCartney (1 review written)

Just returned from a shop in Watford Asda. What a job to get round. Nearly all the most frequented aisles were full of stillages for home shopping, stock,, cardboard boxes etc staff standing talking, groups of what I take as management trainees or whatever. On reflection I should have gone to a nearby Sainsbury where the shopping experience is so much better. That's what I'll do in future especially as their prices are getting more competitive… Read Full Review

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★☆☆☆☆

“Online shopping - unprofessional and waste of time”

Written on: 18/07/2014

I have ordered online three times with Asda. The first time I was charged nearly £15 for 8 lemons and was thankful I took the time to check my delivery note. I called and they refunded the difference. I assumed this was a one off mistake. The second time I ordered I received a bag of lettuce which had a use by date of the next day and it was already soggy and unusable so I just threw it away. The third time I ordered I was charged £19.20 for 8 lemons and the corner yoghurts that I ordered for… Read Full Review

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★☆☆☆☆

“Opticians”

Written on: 09/07/2014 by JeanHewitt (1 review written)

Asda Collindale recently upgraded their store and added optician department . Have great offers £99 or 2 for £179 for Verifacal glasses with designer frames . The service I received was terrible, 1st time I received a call back after my eye test was 2 weeks after my eye test to say glasses are ready. I went to collect them to my horror when I tried them I was not able to see anything clearly. I was asked to book another test and again after 2 weeks after my eye test I received a call back… Read Full Review

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★☆☆☆☆

“Terrible Customer Service!”

Written on: 05/07/2014 by Beddy29 (1 review written)

After going to pick up my groceries via 'click and collect' I noticed that there was a strong smell of bleach among my shopping. Having been assured by the Asda driver that nothing had been spilled I arrived home to find half a dozen bags of groceries covered in bleach. My husbands trousers and jacket also had bleach stains on them. I contacted customer service straight away who assured me that the manager of the store would contact me 'straight away'. No one contacted me that day nor the day… Read Full Review

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★☆☆☆☆

“Veg and flowers”

Written on: 27/06/2014 by Porterfield66 (1 review written)

My daughter ordered from Asda on line shopping. She had some veggies and flowers as well as other everyday items. The roses were added as they didn't have what was originally ordered, they lasted two days only and drooped. The vegetables lasted three days before that went off. My daughter didn't say anything about this until a couple of days ago, so I rang Asda, they couldn't be bothered, didn't want to put their selves out at all. My daughter is disabled and on a limited budget, but all the… Read Full Review

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Buntybunny's Comment

Written on: 06/07/2014

It's always the older stuff that I get too! Had an order on Friday, 2 pks of Mr Kiplings Almond slices with 2 days to best before, and others, missing 3 items too! Always short dates, have asked Asda to do a quality/date inspection on my order, can't have checked! I am 70, a pensioner, living in a rural area, 12 miles from the store, have osteoarthritis, can't afford to pay for delivery and then drive over 20 miles to get items short dated, missing or not fit for purpose! Sooner pay a little extra and have good service and quality.

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★☆☆☆☆

“Beware of home delivery”

Written on: 26/06/2014 by Egan210 (1 review written)

Be careful of what you're putting into your basket for home delivery as if Asda decide to put the price of these items up before they're delivered to you, you will be charged the increased price. I ordered two of the same item for £1, and when delivered noticed I had been charged £2.58 for each item. On going through my receipt 3 other items had also increased in value (none had decreased). I contacted Asda and was refused a refund. Other supermarkets tell you the date that promotions are due… Read Full Review

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★☆☆☆☆

“ASDA DIRECT IS A COMPLETE JOKE”

Written on: 24/06/2014

ordered bedroom furniture set in the sale, took them 2 weeks to tell me this was out of stock and that i could only have one item, which was useless as i needed the full set. so i called the next day to cancel the order only to be told that everything was in stock and they didnt understand why i was told this, so i thought great im getting my furniture. called the next day as i should have recieved confirmation regarding delivery only to be told again, in fact, some items WERE out of stock, by… Read Full Review

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★★☆☆☆

“click & collect not recommendable”

Written on: 24/06/2014

Products that weren't in stock were replaced by fairly different ones which I wouldn't have bought otherwise (Rice Milk instead of lactose free milk etc., 7 products altogether). When my order arrived, some of the items had been damaged and the bags were rather poorly packed (e.g. plenty of heavy items in one bag, all the lighter ones in another) - I therefore had to reorganise the whole shop in order to be able to carry the bags home. The 15 mins waiting time didn't make the experience any… Read Full Review

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★☆☆☆☆

“After-sales Service Definitely Appalling.”

Written on: 20/06/2014

After-sales Service Definitely Appalling. We purchased a garden furniture set priced at £499 plus £14.95 for named day service, firstly the furniture was not delivered on the named day, when it was delivered we found one of the chairs were damaged, we emailed customer service same day, we had email back saying that they will get back in touch with us, [as we all know problems like this happen, but to Asda Direct they make it into a disaster,] with a few emails and phone calls customers… Read Full Review

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★★★☆☆

“Great”

Written on: 12/06/2014 by Prestonxd491 (1 review written)

Great, cheap products, saved money, value for money. Thank you… Read Full Review

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★☆☆☆☆

“liars cheats simpletons”

Written on: 08/06/2014 by DevenHart101 (1 review written)

Should not be allowed to trade as a supermarket take money from account without consent for goods not delivered… Read Full Review

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★☆☆☆☆

“Worst Service Ever - DO NOT USE”

Written on: 06/06/2014 by DavidH51 (1 review written)

Ordered bedroom furniture had to wait two week. Items didn't arrive of the scheduled date, even thou the system said items were delivered. Items arrived 3 days later, when the delivery driver opened his van half the products fell out on to the road. Goods damaged, took over a week to arrange a collection was given a date and surprise, surprise they weren’t collected. Spoke to the courier company who had no collections booked in for that day at my address. ASDA, basically telling lies and… Read Full Review

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★★★☆☆

“Customer Service from South Africa is appalling,”

Written on: 24/05/2014 by McCluremx72 (1 review written)

As a loyal customer generated by the wonderful staff at my local store I had no concerns about using the new "Click and Collect" service. Such a disaster and such an unprofessional service. Despite my numerous telephone calls to the South African call centre and promises to investigate my problem, I was fobbed off every time they deigned to answer my call, They promised to call back each time and did not.I had to go to my local store and the picture changed. They were very helpful immediately… Read Full Review

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★★★☆☆

“Shocking Customer Service!!”

Written on: 24/05/2014 by 329McCurdy (1 review written)

It has taken me 2 weeks to have an issue resolved! I had bleach in my on line shopping delivery that had leaked and gone over my jeans. I have made countless phone calls and been promised a call back each time.... None!! Finally got it resolved today refund of jeans £29.99 didn't say the were expensive wasn't looking to make money could of said the were some designer make but they are just h&m! Not even an apology at the end the phone call! No good will gesture of flowers and wine, shopping… Read Full Review

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