Asda Reviews

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★★☆☆☆
1.6 / 5
18% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Asda is one of the so called Big 4, the 4 biggest supermarkets in the UK. Do you shop at Asda and you want to let other people know what you think, then write a Asda review right here!
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Latest Reviews

★★★★☆

“great store”

Written on: 26/02/2015 by rebecca_12345677 (1 review written)

never shop anywhere else always the best prices and great stock… Read Full Review

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★☆☆☆☆

“No Till Service”

Written on: 21/02/2015 by Ashbyzz1965 (1 review written)

After a visit to the store this morning there was no tills open until 9am. This is not good enough we strive for the interaction with customer advisors and hope that this will change back to 8am. Sadly disappointed as we have shopped here for over 10years and the customer service we received was diabolical! If this doesn't change I can say we will be taking our sevices else where!!… Read Full Review

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★☆☆☆☆

“Asda online grocery shopping”

Written on: 08/02/2015 by FinleyPope230 (1 review written)

If you expect even a basic level of service don't use Asda online grocery shopping. After several orders arriving with incorrect items, Asda has excelled itself recently. My delivery slot was between 7pm-9pm, but by 11pm the delivery had not arrived and I went to bed. It finally turned up at 11.30pm, and the delivery man woke me up ringing the bell. I ignored it as I didn't want to get dressed, get up and start unpacking groceries at 11.30pm at night. When I spoke to 'Customer Services'(and I… Read Full Review

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★☆☆☆☆

“ASDA HOME SHOPPING AND CONTACT CENTRE”

Written on: 30/01/2015 by Middleton46 (1 review written)

Ten days ago my Father who suffers from Dementia had a delivery. Most of the items were missing, so the delivery driver went back to a previous delivery to find missing items. He then tried to give them to us. Called contact centre and store, after ten days still no refund. A refund was promised THREE times but that is clearly a lie. Spent 70 mins so far on the phone trying to resolve issue. TESCO is at least customer focused......DO NOT USE ASDA… Read Full Review

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★☆☆☆☆

“uncooked bread and rotten fruit”

Written on: 20/01/2015

ASDA supplied us with uncooked bread and bananas that looked like they had come out of the waste bin. I contacted them and they gave us a 49p refund After a further complaint they offered a measly £3 compensation. contacted them again they said sorry its not good enough have a great day. Asda don't give a damn about their customers we had shopped there for the last 20 years and their responses to complaints are woeful. It seems click an collect and delivery are a good way for them to get rid… Read Full Review

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★☆☆☆☆

“instore price rip - off”

Written on: 16/01/2015 by Sarahx167 (1 review written)

How many of Asda customers know that you maybe paying higher prices shopping instore than click & collect from the same store? I noticed this on Butchers dog food offers 2 for £5 on Butchers Supierior i checked online & was going into the Grantham store which is a click & collect store but when i went to the tills it was almost £1.40 extra & i was told that online offers are not always the same as instore. So how many other offers are so called onlie only how can it be right that you can… Read Full Review

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★☆☆☆☆

“Mouldy food, incompetent staff”

Written on: 12/01/2015

Have received a delivery following on-line order on 9th January. One pack of food contained mouldy, green item with insect. Interestingly, the sell by date was 13th January even though delivery was earlier. Pancakes delivered also had sell by date same as delivery date. We also received 3 bags of shopping that we did not order, luckily we noticed and gave them back to driver. It is not drivers fault, but the store that picks the items and the pickers. They pick items that are close to sell by… Read Full Review

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★★★☆☆

“Never had any problems”

Written on: 05/01/2015 by selina345 (12 reviews written)

Had quite a few home deliveries from Asda. They have never been late or missed. If they cannot supply you with what you ordered they provide you with substitute food. The food could be cheaper but I suppose there are more expensive places. Brilliant range of food and plenty of choice. Only a small delivery charge. Overall fairly happy with Asda… Read Full Review

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★★☆☆☆

“Asda Arnold Notts”

Written on: 04/01/2015 by 111Spence (1 review written)

I've been shopping at this store regularly for 8 years with no problems until recently. I don't have a criminal record and don't shoplift but that hasn't stopped the store from labelling me as such. Well done Asda! If you're having trouble keeping hold of your stock, it's because you're watching the wrong people. I'm regularly marked in store by their plain clothed security so that shopping there now becomes a gallop round because it's a miserable experience. If this store is acting on… Read Full Review

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★★★★★

“Superb service in the Harrogate area”

Written on: 22/12/2014 by shopaholics (2 reviews written)

I've written a previous review complaining about the online Groceries Website update being pretty bad, but since then they have improved it and made it quicker and more useable, but still some slight issues regarding speed and search results. However, this is just a review to thank the Asda Team in the Harrogate, North Yorkshire area who have just delivered my Christmas shopping which included almost everything i ordered with perfect substitutes for the missing item, this is not a one off… Read Full Review

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★☆☆☆☆

“Diabolical!!!”

Written on: 18/12/2014 by O'Connell199 (1 review written)

do not under any circumstances order from this company, you will be seriously disappointed! 5 TIMES I went to store to collect my item after receiving 2 emails to say it was ready to collect. Each time I was told it was not there and was in transit. Rang customer services for a refund to be told the accounts dept is now closed ( at 3.30pm in the afternoon???) and could they give me a call back tomorrow? Use this service at your peril and I would have given no stars if this was possible, never… Read Full Review

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★☆☆☆☆

“Asda Direct”

Written on: 03/12/2014 by piosy (0 reviews written)

They took money from my account, but cancel order. Still no refund and no response for my emails… Read Full Review

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★☆☆☆☆

“four attempts to use this service, all had problems”

Written on: 30/11/2014 by cyanna (1 review written)

I have ordered from them four times in the past three months. The most consistent problem is that they seem to run out of stock on items. I am not necessarily talking about deals, even things at "normal" price. On each order there have been 4-6 substitutions and 1-3 non delivered items, averaging one in six of the products I ordered. Today the delivery was late. The customer service number is chargeable and I had to wait 21 minutes the first time and 25 minutes the second time. The person I… Read Full Review

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★☆☆☆☆

“ASDA ONLINE SHOPPING HELL”

Written on: 27/11/2014 by Sharon12castle (1 review written)

I have been an ASDA online grocery customer for almost a year ordering 3 times per month, spending about £200 per month and when not ordering online I would pop into Asda for my groceries well no more......I had an order booked for delivery between 5 and 7pm. I missed a delivery because I was next door in my sister's house no call from driver, no phoning to see where I was if close by NOTHING. Yet all the times they had phoned and asked if they could deliver early. Instead I got a note from… Read Full Review

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★★☆☆☆

“If ignorance is bliss?”

Written on: 18/11/2014 by terrysullivan (1 review written)

As a fairly regular user of Asda Stores in the Rochdale Area I know more or less what to expect from the Stores, their Staff, and the clientele. Its a case of the Good, the Bad, and the Ugly in no particular order. However my recent experience at ASDA Kingsway, Rochdale has now made my patronage of the ASDA group a thing of the past. On 14th November 2014 (Children in Need Day) I approached a manned till with 6 items. The till was being operated by a female operative with only a single item to… Read Full Review

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★★☆☆☆

“I have only had 2 asda online deliveries but both had...”

Written on: 17/11/2014

I have only had 2 asda online deliveries but both had 1 item missing , also oranges which were half green and items with close use by dates, messy delivery with everything falling out of bags .I think compared to other food deliveries I would not use asda again unless maybe a very small order as there seems to be confusion with big orders… Read Full Review

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★★☆☆☆

“I have only had 2 asda online deliveries but both had...”

Written on: 17/11/2014

I have only had 2 asda online deliveries but both had 1 item missing , also oranges which were half green and items with close use by dates, messy delivery with everything falling out of bags .I think compared to other food deliveries I would not use asda again unless maybe a very small order as there seems to be confusion with big orders… Read Full Review

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★★★★★

“Asda rocks!!!”

Written on: 16/11/2014 by monkey12345 (1 review written)

After just reiceving my delivery from a delightful young man i would like to say how Asda has never let me down. In regards to price, cutomer service and delivery times. I always have what i ordered delivered or a similar substituted. The delivery guys are always polite and helpful and always on time. There is nothing so far that has made me think Asda is lacking. Great prices,produts,deliverty prices, price match, staff and service… Read Full Review

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★☆☆☆☆

“ASDA Recruitment process is a JOKE!”

Written on: 14/11/2014 by TommyMcIntosh158 (1 review written)

Being out of work isn't fun and the last thing you need is to apply for a job, answer all the questions in the online application, receive an email a few days later telling you that you've been successful and that they would like you do come in for one of their 'ASDA Magic Sessions' (they couldn't have picked a more ironic name), which includes an interview - only to find when you click the link in the email to book a session to get the message: 'There are no time slots available for this… Read Full Review

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★☆☆☆☆

“disgusting service”

Written on: 13/11/2014 by JoannaHill23 (4 reviews written)

I Ordered a Captain America dress up suit on the 12th November 2014 for my 7 year son for his school Super Hero which is on the 14th day i even paid the £4.50 next day delivery (13th November 2014) so it would be here in time. however ASDA processed the order TOOK MY MONEY straight away and sent me a confirmation email. so i checked my account and order online on the 12th and it said not dispatched i called customer service (probably at great cost to me) and inquired what was going on with, i… Read Full Review

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