Asda Reviews

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★★☆☆☆
1.6 / 5
18% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Asda is one of the so called Big 4, the 4 biggest supermarkets in the UK. Do you shop at Asda and you want to let other people know what you think, then write a Asda review right here!
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Latest Reviews

★★★★★

“Superb service in the Harrogate area”

Written on: 22/12/2014 by shopaholics (2 reviews written)

I've written a previous review complaining about the online Groceries Website update being pretty bad, but since then they have improved it and made it quicker and more useable, but still some slight issues regarding speed and search results. However, this is just a review to thank the Asda Team in the Harrogate, North Yorkshire area who have just delivered my Christmas shopping which included almost everything i ordered with perfect substitutes for the missing item, this is not a one off… Read Full Review

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★☆☆☆☆

“Diabolical!!!”

Written on: 18/12/2014 by O'Connell199 (1 review written)

do not under any circumstances order from this company, you will be seriously disappointed! 5 TIMES I went to store to collect my item after receiving 2 emails to say it was ready to collect. Each time I was told it was not there and was in transit. Rang customer services for a refund to be told the accounts dept is now closed ( at 3.30pm in the afternoon???) and could they give me a call back tomorrow? Use this service at your peril and I would have given no stars if this was possible, never… Read Full Review

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★☆☆☆☆

“Asda Direct”

Written on: 03/12/2014 by piosy (0 reviews written)

They took money from my account, but cancel order. Still no refund and no response for my emails… Read Full Review

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★☆☆☆☆

“four attempts to use this service, all had problems”

Written on: 30/11/2014 by cyanna (1 review written)

I have ordered from them four times in the past three months. The most consistent problem is that they seem to run out of stock on items. I am not necessarily talking about deals, even things at "normal" price. On each order there have been 4-6 substitutions and 1-3 non delivered items, averaging one in six of the products I ordered. Today the delivery was late. The customer service number is chargeable and I had to wait 21 minutes the first time and 25 minutes the second time. The person I… Read Full Review

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★☆☆☆☆

“ASDA ONLINE SHOPPING HELL”

Written on: 27/11/2014 by Sharon12castle (1 review written)

I have been an ASDA online grocery customer for almost a year ordering 3 times per month, spending about £200 per month and when not ordering online I would pop into Asda for my groceries well no more......I had an order booked for delivery between 5 and 7pm. I missed a delivery because I was next door in my sister's house no call from driver, no phoning to see where I was if close by NOTHING. Yet all the times they had phoned and asked if they could deliver early. Instead I got a note from… Read Full Review

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★★☆☆☆

“If ignorance is bliss?”

Written on: 18/11/2014 by terrysullivan (1 review written)

As a fairly regular user of Asda Stores in the Rochdale Area I know more or less what to expect from the Stores, their Staff, and the clientele. Its a case of the Good, the Bad, and the Ugly in no particular order. However my recent experience at ASDA Kingsway, Rochdale has now made my patronage of the ASDA group a thing of the past. On 14th November 2014 (Children in Need Day) I approached a manned till with 6 items. The till was being operated by a female operative with only a single item to… Read Full Review

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★★☆☆☆

“I have only had 2 asda online deliveries but both had...”

Written on: 17/11/2014

I have only had 2 asda online deliveries but both had 1 item missing , also oranges which were half green and items with close use by dates, messy delivery with everything falling out of bags .I think compared to other food deliveries I would not use asda again unless maybe a very small order as there seems to be confusion with big orders… Read Full Review

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★★☆☆☆

“I have only had 2 asda online deliveries but both had...”

Written on: 17/11/2014

I have only had 2 asda online deliveries but both had 1 item missing , also oranges which were half green and items with close use by dates, messy delivery with everything falling out of bags .I think compared to other food deliveries I would not use asda again unless maybe a very small order as there seems to be confusion with big orders… Read Full Review

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★★★★★

“Asda rocks!!!”

Written on: 16/11/2014 by monkey12345 (1 review written)

After just reiceving my delivery from a delightful young man i would like to say how Asda has never let me down. In regards to price, cutomer service and delivery times. I always have what i ordered delivered or a similar substituted. The delivery guys are always polite and helpful and always on time. There is nothing so far that has made me think Asda is lacking. Great prices,produts,deliverty prices, price match, staff and service… Read Full Review

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★☆☆☆☆

“ASDA Recruitment process is a JOKE!”

Written on: 14/11/2014 by TommyMcIntosh158 (1 review written)

Being out of work isn't fun and the last thing you need is to apply for a job, answer all the questions in the online application, receive an email a few days later telling you that you've been successful and that they would like you do come in for one of their 'ASDA Magic Sessions' (they couldn't have picked a more ironic name), which includes an interview - only to find when you click the link in the email to book a session to get the message: 'There are no time slots available for this… Read Full Review

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★☆☆☆☆

“disgusting service”

Written on: 13/11/2014 by JoannaHill23 (4 reviews written)

I Ordered a Captain America dress up suit on the 12th November 2014 for my 7 year son for his school Super Hero which is on the 14th day i even paid the £4.50 next day delivery (13th November 2014) so it would be here in time. however ASDA processed the order TOOK MY MONEY straight away and sent me a confirmation email. so i checked my account and order online on the 12th and it said not dispatched i called customer service (probably at great cost to me) and inquired what was going on with, i… Read Full Review

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★☆☆☆☆

“disgusting service”

Written on: 13/11/2014 by JoannaHill23 (4 reviews written)

I Ordered a Captain America dress up suit on the 12th November 2014 for my 7 year son for his school Super Hero which is on the 14th day i even paid the £4.50 next day delivery (13th November 2014) so it would be here in time. however ASDA processed the order TOOK MY MONEY straight away and sent me a confirmation email. so i checked my account and order online on the 12th and it said not dispatched i called customer service (probably at great cost to me) and inquired what was going on with, i… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 10/11/2014 by 143Thomas (1 review written)

Had to wait 45 mins to collect my order. Over half my order missing, 2 weeks later, 3 emails, letters and 21 phone calls- still not been refunded. Unhelpful staff that say they will refund/ call back etc and lie. Awful, never ever will I shop there again!… Read Full Review

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★☆☆☆☆

“Order never got delivered and no response from ASDA”

Written on: 06/11/2014 by Mayuran (1 review written)

Ordered items for online delivery. Delivery slot is 8.30pm - 9.30pm. No deliveries. Called customer service at 10pm and waited for 20minutes no one answered. Waited for the delivery until 12midnight and it never turned up and no text or emails to update us. Made a complaint on their website and no response. Called customer service next day morning and customer service person has no knowledge of the order and said someone from store will call us which never happened. We called again in the… Read Full Review

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★☆☆☆☆

“Complete joke. DO NOT SHOP HERE.”

Written on: 05/11/2014

I wish there was a lower rating than 1 star because frankly they don't even deserve that. We made an online order for the Monday this week and got an email saying it would arrive between 9-10pm. We waited until 10pm, was getting slightly worried, then half 10, then 11pm at which point we gave up and went to bed because it had never arrived (also worth mentioning that we received NO email and NO phone call whatsoever). Both me and my partner had a 12 hour shift the next day and had to be up… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 04/11/2014 by GemmaKenny (1 review written)

I ordered my fortnightly shop two weeks ago and 80% of the chilled products had a three day code which meant that the bulk had to be thrown out. As this consisted of half my grocery bill I phoned to complain. I spoke to six people over the course of four conversations totally over three hours of my time. In the meantime I had to travel 15 miles to replace the products and ending up having to pay considerably more for them on top of my petrol costs and loss of earnings (I am self-employed). I… Read Full Review

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★☆☆☆☆

“The Worst Service I've Ever Received”

Written on: 02/11/2014 by Pittman255 (1 review written)

I ordered a new bed for my Daughter, four weeks ago. The invoice stated that it would be delivered by 29/10/14, so I booked a day of annual leave to ensure I was available to accept delivery. On the morning of 29/10, I called the ASDA Direct helpline to confirm delivery and was assured that the bed would arrive before 7pm, so I dutifully set about dismantling and disposing of my Daughter's old bed. The new bed did not arrive! I called the helpline at 19:45 (it's open from 8am to 8pm), after… Read Full Review

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★☆☆☆☆

“Terrible customer service from Asda Gt Yarmouth”

Written on: 19/10/2014 by Rhuft (1 review written)

Picked up a pair of shoes from a 'up to half price' sale stand with a big red sticker on the shoes saying was £18 now £10 and proceeded to the pay desk where after scanning was told these aren't in the sale where upon I commented that they were and showed her the sticker on the shoes she then turned away and went to the phone came back and said no there not. Making me feel as though I was a liar and had put the sticker on the shoes myself I asked her to come with me so I could show her the… Read Full Review

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★☆☆☆☆

“Terrible customer services ”

Written on: 11/10/2014 by Mummybear15 (1 review written)

Tried to return a pop up tent that my daughter had received for her birthday. After 5 days of use one of the poles broke. She is only 2 and very gentle it was not misused at all. The customer services person said they did not have any in and would go and speak to someone about a refund. I explained we did not have the receipt as it was a gift. I also said we hadn't told the person who it wS from as not to upset them. We knew it was from asda as it said so on the box. We offered £5 on a gift… Read Full Review

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★☆☆☆☆

“Still fail to deliver after 3 phone calls and a week time”

Written on: 05/10/2014 by danielclcheung (1 review written)

I have been using Asda for about a year for its slightly lower price and all this changes after the home delivery last week. The delivery was scheduled for 9:30 to 10:30pm on 29th September. The delivery never arrived, and disappointingly the customer hotline closes at 10:30pm. And when I logon the Asda website, it states that my order has been successfully delivered despite the fact that I have received nothing after staying up till late, and I am pretty sure my order was not delievered to my… Read Full Review

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