Asda Reviews

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★★☆☆☆
1.7 / 5
19% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Asda is one of the so called Big 4, the 4 biggest supermarkets in the UK. Do you shop at Asda and you want to let other people know what you think, then write a Asda review right here!
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Latest Reviews

★☆☆☆☆

“Opticians”

Written on: 09/07/2014 by JeanHewitt (1 review written)

Asda Collindale recently upgraded their store and added optician department . Have great offers £99 or 2 for £179 for Verifacal glasses with designer frames . The service I received was terrible, 1st time I received a call back after my eye test was 2 weeks after my eye test to say glasses are ready. I went to collect them to my horror when I tried them I was not able to see anything clearly. I was asked to book another test and again after 2 weeks after my eye test I received a call back… Read Full Review

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★☆☆☆☆

“Terrible Customer Service!”

Written on: 05/07/2014 by Beddy29 (1 review written)

After going to pick up my groceries via 'click and collect' I noticed that there was a strong smell of bleach among my shopping. Having been assured by the Asda driver that nothing had been spilled I arrived home to find half a dozen bags of groceries covered in bleach. My husbands trousers and jacket also had bleach stains on them. I contacted customer service straight away who assured me that the manager of the store would contact me 'straight away'. No one contacted me that day nor the day… Read Full Review

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★☆☆☆☆

“Veg and flowers”

Written on: 27/06/2014 by Porterfield66 (1 review written)

My daughter ordered from Asda on line shopping. She had some veggies and flowers as well as other everyday items. The roses were added as they didn't have what was originally ordered, they lasted two days only and drooped. The vegetables lasted three days before that went off. My daughter didn't say anything about this until a couple of days ago, so I rang Asda, they couldn't be bothered, didn't want to put their selves out at all. My daughter is disabled and on a limited budget, but all the… Read Full Review

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Buntybunny's Comment

Written on: 06/07/2014

It's always the older stuff that I get too! Had an order on Friday, 2 pks of Mr Kiplings Almond slices with 2 days to best before, and others, missing 3 items too! Always short dates, have asked Asda to do a quality/date inspection on my order, can't have checked! I am 70, a pensioner, living in a rural area, 12 miles from the store, have osteoarthritis, can't afford to pay for delivery and then drive over 20 miles to get items short dated, missing or not fit for purpose! Sooner pay a little extra and have good service and quality.

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★☆☆☆☆

“Beware of home delivery”

Written on: 26/06/2014 by Egan210 (1 review written)

Be careful of what you're putting into your basket for home delivery as if Asda decide to put the price of these items up before they're delivered to you, you will be charged the increased price. I ordered two of the same item for £1, and when delivered noticed I had been charged £2.58 for each item. On going through my receipt 3 other items had also increased in value (none had decreased). I contacted Asda and was refused a refund. Other supermarkets tell you the date that promotions are due… Read Full Review

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★☆☆☆☆

“ASDA DIRECT IS A COMPLETE JOKE”

Written on: 24/06/2014

ordered bedroom furniture set in the sale, took them 2 weeks to tell me this was out of stock and that i could only have one item, which was useless as i needed the full set. so i called the next day to cancel the order only to be told that everything was in stock and they didnt understand why i was told this, so i thought great im getting my furniture. called the next day as i should have recieved confirmation regarding delivery only to be told again, in fact, some items WERE out of stock, by… Read Full Review

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★★☆☆☆

“click & collect not recommendable”

Written on: 24/06/2014

Products that weren't in stock were replaced by fairly different ones which I wouldn't have bought otherwise (Rice Milk instead of lactose free milk etc., 7 products altogether). When my order arrived, some of the items had been damaged and the bags were rather poorly packed (e.g. plenty of heavy items in one bag, all the lighter ones in another) - I therefore had to reorganise the whole shop in order to be able to carry the bags home. The 15 mins waiting time didn't make the experience any… Read Full Review

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★☆☆☆☆

“After-sales Service Definitely Appalling.”

Written on: 20/06/2014

After-sales Service Definitely Appalling. We purchased a garden furniture set priced at £499 plus £14.95 for named day service, firstly the furniture was not delivered on the named day, when it was delivered we found one of the chairs were damaged, we emailed customer service same day, we had email back saying that they will get back in touch with us, [as we all know problems like this happen, but to Asda Direct they make it into a disaster,] with a few emails and phone calls customers… Read Full Review

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★★★☆☆

“Great”

Written on: 12/06/2014 by Prestonxd491 (1 review written)

Great, cheap products, saved money, value for money. Thank you… Read Full Review

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★☆☆☆☆

“liars cheats simpletons”

Written on: 08/06/2014 by DevenHart101 (1 review written)

Should not be allowed to trade as a supermarket take money from account without consent for goods not delivered… Read Full Review

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★☆☆☆☆

“Worst Service Ever - DO NOT USE”

Written on: 06/06/2014 by DavidH51 (1 review written)

Ordered bedroom furniture had to wait two week. Items didn't arrive of the scheduled date, even thou the system said items were delivered. Items arrived 3 days later, when the delivery driver opened his van half the products fell out on to the road. Goods damaged, took over a week to arrange a collection was given a date and surprise, surprise they weren’t collected. Spoke to the courier company who had no collections booked in for that day at my address. ASDA, basically telling lies and… Read Full Review

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★★★☆☆

“Customer Service from South Africa is appalling,”

Written on: 24/05/2014 by McCluremx72 (1 review written)

As a loyal customer generated by the wonderful staff at my local store I had no concerns about using the new "Click and Collect" service. Such a disaster and such an unprofessional service. Despite my numerous telephone calls to the South African call centre and promises to investigate my problem, I was fobbed off every time they deigned to answer my call, They promised to call back each time and did not.I had to go to my local store and the picture changed. They were very helpful immediately… Read Full Review

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★★★☆☆

“Shocking Customer Service!!”

Written on: 24/05/2014 by 329McCurdy (1 review written)

It has taken me 2 weeks to have an issue resolved! I had bleach in my on line shopping delivery that had leaked and gone over my jeans. I have made countless phone calls and been promised a call back each time.... None!! Finally got it resolved today refund of jeans £29.99 didn't say the were expensive wasn't looking to make money could of said the were some designer make but they are just h&m! Not even an apology at the end the phone call! No good will gesture of flowers and wine, shopping… Read Full Review

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★☆☆☆☆

“Do not use Click and Collect service!”

Written on: 22/05/2014 by Arabellab105 (1 review written)

I can not begin to explain how angry n frustrated I was after trying to use this service to save time, it would have been quicker to have just gone snd find the shopping. As per the radial instructions I arrived between 6pm-8pm, drove to the booth and awaited personnel yo give my order number too.... After 15 minutes no one came. I called customer services and the idiot (a word I do not use lightly, but she really was as thick as two short planks) on the phone could not seem to understand… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 20/05/2014 by kylie1987 (1 review written)

I did an on-line grocery shop through Asda which was fairly easy and nice cheap delivery charges. From there it went downhill rapidly. My groceries came in the allotted time frame on the correct day however half of it was covered in smashed glass and alcohol. The driver was heard to understand so it wasn't until he had placed the basket in my kitchen and I started unpacking that I realised what had happened. I think my shopping should have been returned to the store due to the smashed bottle… Read Full Review

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★☆☆☆☆

“food is expired”

Written on: 19/05/2014 by McCurdyac189 (1 review written)

We always did shopping in ASDA in Bournemouth and always spent around £150 a week but lately there must be something wrong... For the last 3 months we have bought so many products which were already expired.. Yesterday 16.05.14 after our weekend shopping I found out that the milk which I bought has expired on Wednesday 14.05; meat which I wanted to cook for lunch expired yesterday already It is very upsetting that there is nobody looking after stock rotation. It is not my responsibility to look… Read Full Review

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★☆☆☆☆

“Foul mouthed security”

Written on: 18/05/2014 by AaliyahHickey387 (1 review written)

Catch bar lane in Asda Sheffield employ a foul mouthed security guard.I shopped there with my young daughter.Admittedly he was not speaking to me directly but was speaking of another woman to a male member of staff.This woman was another customer.I reported this to a man who said he was assistant manager but he just laughed.I was horrified .I reported this to the woman who he was speaking of and was equally horrified to learn that she had reported it before and received much the same… Read Full Review

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★☆☆☆☆

“dont care about there customers”

Written on: 23/04/2014 by Milom217 (1 review written)

First time I ordered a food delivery and will never order again, delivery didnt arive no phone call from asda so I rang them they said it was my banks fault I got in touch with my bank nothing to do with them.asda do not care about there customers and this shows with how many bad reviews they have, I usually shop in asda 2 times a week but ile never shop in there again if they can just leave there customers waiting for food that they no wont arive then there is plenty of supermarkets to spend… Read Full Review

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★☆☆☆☆

“NEVER EVER USE ”

Written on: 22/04/2014 by Dalev200 (1 review written)

I wish I could put a one star! Order arranged for 07:00- 13:00. Got an e-mail at 11 ish from Yodel to day it would be delivered by 19:00!! I am an independent contractor and had arranged to go to work at 2pm. Rang Asda (0800 number so very expensive from mobile) who after a long convoluted dialogue said they couldnt do anything until after the due delivery time No delivery by 1pm (what a shocker eh??) Rang back and basically got told 'well what do you want us to do - there are not enough… Read Full Review

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★☆☆☆☆

“Disgraceful”

Written on: 10/04/2014 by Jenaroo5 (1 review written)

To cut a very long story short, after switching from Tesco's (which I deeply regret),I tried asda. Big mistake. Yesterdays order didnt turn up. When I phoned I got told it was my cards fault. Phoned my bank & they said Asda hadn't eclven tried to take the money, I had sufficient funds also. I spoke to two different men on the phone, they insisted it was my cards fault. Then asked the manager to phone me back the next day which she did. She originally tried also to convinse me it was my bank… Read Full Review

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★☆☆☆☆

“Worst Online Shopping Experience Ever!”

Written on: 08/04/2014 by Suarezdp296 (1 review written)

I ordered 2 dinner sets, which not only arrived late but also with one of the plates broken... this is the conversation I had with customer services: CS: Thank you for your email about the damaged plate. I'm sorry you received this part of your order damaged. I'm disappointed to know this has happened. This is certainly not the experience we wanted you to have. I'm unable to have a replacement send out a replacement. You're more than welcome to return the dinner set for a full refund to a… Read Full Review

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