Asda Reviews

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★★☆☆☆
1.6 / 5
410
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Asda is one of the so called Big 4, the 4 biggest supermarkets in the UK. Do you shop at Asda and you want to let other people know what you think, then write a Asda review right here!
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Latest Reviews

★☆☆☆☆

“asda going down hill”

Written on: 22/05/2015 by scotslass18 (1 review written)

What has happened to asdas,I have shopped with Asda in Edinburgh for many years and could not fault them untill yesterday delivery was supposed to arrive between 1/2 didn't arrive.called at 4.30 was told someone would call me right back,no call.called this morning at 9 told the same thing.2.30 still no call.called back again only to be told the driver was there at the allocated time yesterday.assured them that was not the case as I was in allday. I have now had to cancel my order This is bad… Read Full Review

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★☆☆☆☆

“avoid asda optician grimsby”

Written on: 13/05/2015 by bigkevsuk (8 reviews written)

after visiting grimsby to purchase some new frames was ignored by staff who seemed more interested in chatting amongst themselves that talking to customers, i was only customer in at time asked at desk for some help was told she was training but would get some one to help again nothing ended up leaving, left the staff still chatting amongst themselves, emailed customer service at asda was told they would be in touch, then nothing. asda seem to think customers don't matter when my retest is due… Read Full Review

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★★★☆☆

“asda service getting poor”

Written on: 12/05/2015 by Ray184 (1 review written)

No wonder lidl and aldi are taking over asdas customers...the smaller stores are of no use at all...the bigger stores don't fair any better...went in to bilton hull for a decorated cake...spent 20-30 mins mastering the machine to print my cake picture to be then told by the bakery assistant"sorry I'm off shift"...well if she was off shift why was she in the bakery...that's commitment to the customer right there ...lidl and aldi for my shopping in future… Read Full Review

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★☆☆☆☆

“awful, terrible experience”

Written on: 10/05/2015 by ALME123 (1 review written)

So just registered for online shopping in ASDA ordered my first order 45£ had to come on Friday evening 8-10pm slot, waited till 11pm no show!!!! ok Saturday morning calling "Indian" customer service they say the team leader will call me back and rearange the delivery for me, so waiting all saturday guess what no call!!! ok Sunday morning calling again and what i hear ohhhh yes my team leader will call you back today really today after 12 and will rearange the delivery so 6pm no call!!!… Read Full Review

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★★★☆☆

“asda service getting poor”

Written on: 09/05/2015 by kaaf66 (1 review written)

No wonder lidl and aldi are taking over asdas customers...the smaller stores are of no use at all...the bigger stores don't fair any better...went in to bilton hull for a decorated cake...spent 20-30 mins mastering the machine to print my cake picture to be then told by the bakery assistant"sorry I'm off shift"...well if she was off shift why was she in the bakery...that's commitment to the customer right there ...lidl and aldi for my shopping in future… Read Full Review

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★☆☆☆☆

“CLICK AND COLLECT WHAT A JOKE”

Written on: 03/05/2015 by mummyhorth (2 reviews written)

I USED ASDA CLICK AND COLLECT LAST WEEK,ALL WAS GOOD UNTIL I CHECKED MY BANK ACCOUNT.ASDA HAD RESERVED £161 FROM MY BANK ACCOUNT TO COVER MY SHOPPING ALL OK YOU MIGHT THINK,SHOPPING COVERED. THIS IS WHEN CLICK AND COLLECT ALL GOES WRONG THEY THEN CHECKED OUT MY SHOPPING TAKING A PAYMENT 0F £145 THIS WAS THE ACTUAL COST OF THE SHOPPING THEY DID NOT DO THIS FROM THE RESERVED AMOUNT I NOW HAVE £161 SITTING RESERVED BY ASDA IN MY BANK THAT I CANNOT TOUCH AS ASDA HAVE RESERVED THIS AMOUNT IT WILL… Read Full Review

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★☆☆☆☆

“offers not in the system”

Written on: 24/04/2015 by CarinaKelleher174 (1 review written)

I've been shopping at Asda Watford up until recently. I'm fed up with their "offers" which you pay the full price for anyway...They don't upload their offers in the system...Now how many people, doing big shopping won't even notice? This has been happening so often, that I have no more patience with it… Read Full Review

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★☆☆☆☆

“Store Managers and Head Offce Customer Services are LIARS”

Written on: 20/04/2015 by Cooke108 (1 review written)

Asda are calling me a LIAR - which I am not............ Frequently visit Wheatley Oxfordshire store. Since new manager arrived, the store has gone down hill drastically. Stock trolleys abandoned in the aisles. Staff congregating in chiller aisles talking. Chilled food on the floor. Cakes in chiller have been thrown in. Cans of Baxters soups damaged. Asda are the only stockists of Feesters products, but this store fails to keep a supply. Checkout staff, although very lovelly, do not want to… Read Full Review

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★★☆☆☆

“new Asda supermarket Barry vale of glamorgan”

Written on: 13/04/2015 by JasmineGoodman (1 review written)

Opening day shoping 14" April 2015 .. Asda had a chance to impress today but failed to do so on price, the store has a very good layout well lit and ultra clean with plenty of helpful staff in smart uniforms, there are products at bargain price's but not many, and many items were definitely more expensive than Tesco and Morrisons stores which a close by, we did a weekly shop (as a couple) and spent £57.23 .. on a price comparison with Tesco and Morrisons there was nothing in it, however both… Read Full Review

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★☆☆☆☆

“customer support non existant”

Written on: 09/04/2015 by nigelmcdermott (1 review written)

on 31/03/2015 i purchased a minky ergo ironing board, damaged. emailed minky,you have a five year guarantee. first year lies with the 1st purchaser,namely asda. emailed asda complaints from 31/03/2015 to 8/04/2015, no reply email from asda. went to store and was informed by staff,if they treat us like ---- then we would understand why they dont acknowledge your email. i have never had reason to return an item,untill now,or ever written a review about a company, i was quite shocked to see… Read Full Review

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★★★★☆

“Rotary 4 arm drier”

Written on: 29/03/2015 by Rasmussen7 (1 review written)

Went on line for this following really good reviews. Said 'out of stock'. We went to our local Asda in Lowestoft and they had them. Bought one, very impressed. Just had to buy a metal spike as its being concreted in… Read Full Review

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★☆☆☆☆

“Terrible, Terrible, Terrible, disgusting, shameful”

Written on: 19/03/2015 by Felicityx31 (1 review written)

Use their home delivery almost 2 years, after numerous mistakes they made previously I still tried real hard to stay roayal with ASDA,but the last delivery I had was the last straw, that's it, no more ASDA for my family and my brother's family. It turned on time-they do, hand me the stuffs, I signed, he left, then discovvered 1/3 of the items on the delivery note were missing, call the local ASDA centre- my one is in Newton Abbot Devon, the man on the other end total uninterested, not word of… Read Full Review

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★☆☆☆☆

“ABSO DISGUSTED! LIARS”

Written on: 17/03/2015 by mrsmwright1 (3 reviews written)

My 10 year old daughter was eating a asda own brand boneless skinless cod peice the frozen one when all of a sudden she screams and i dig out a bone over an inch long i photo it email and tweet to you, i get a responce take it to your local store you will get a refund and we will do an investigation i do as i was told and what happens??? THEY LOSE THE BONE AND BECAUSE THEY HAVE DONE SO NOTHING WILL BE DONE?? HOW CAN YOU NOT DO ANYTHING something went wring when a massive bone wasin your food i… Read Full Review

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★☆☆☆☆

“What a failure”

Written on: 12/03/2015 by PeterJV (5 reviews written)

On Thursday I ordered (on-line) some groceries (£80 worth) to be delivered 6-8 p.m on Friday.Received confirmation.The items were for a special dinner party to celebrate my mother-in-laws 90th birthday. Friday morning received a further e-mail saying that I had not 'checked out and so they would deliver my 'original' order as planned ' 6-8 pm.Weird!!! 9 am.I phoned their 'service' people. Very difficult to understand the young lady who did not seem to have a great command of the English… Read Full Review

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★☆☆☆☆

“Early morning shopping”

Written on: 11/03/2015 by Brendenw131 (1 review written)

I am an early morning shopper. Visited Asda at Stafford last week at 7.45 am. Empty shelves everywhere. The meat aisle was littered with trays of meat on the floor. A very limited fresh bread supply. Staff were filling shelves but I dont have an hour or two to wait for the store to get going. Why open if you have nothing to sell? Luckily Lidle opened at 8 am and I was able to buy without navigating an obstacle course, and guess what - freshly baked bread (and cheaper too)… Read Full Review

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★☆☆☆☆

“not stocked up, the shelves were half empty. no good...”

Written on: 08/03/2015 by 49Grantham (1 review written)

have been to astley bridge bolton store today. half of my list was not in stock. the place was empty. its friday, I pity the shoppers tomorrow… Read Full Review

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★★★★☆

“great store”

Written on: 26/02/2015 by rebecca_12345677 (1 review written)

never shop anywhere else always the best prices and great stock… Read Full Review

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★☆☆☆☆

“No Till Service”

Written on: 21/02/2015 by Ashbyzz1965 (1 review written)

After a visit to the store this morning there was no tills open until 9am. This is not good enough we strive for the interaction with customer advisors and hope that this will change back to 8am. Sadly disappointed as we have shopped here for over 10years and the customer service we received was diabolical! If this doesn't change I can say we will be taking our sevices else where!!… Read Full Review

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★☆☆☆☆

“Asda online grocery shopping”

Written on: 08/02/2015 by FinleyPope230 (1 review written)

If you expect even a basic level of service don't use Asda online grocery shopping. After several orders arriving with incorrect items, Asda has excelled itself recently. My delivery slot was between 7pm-9pm, but by 11pm the delivery had not arrived and I went to bed. It finally turned up at 11.30pm, and the delivery man woke me up ringing the bell. I ignored it as I didn't want to get dressed, get up and start unpacking groceries at 11.30pm at night. When I spoke to 'Customer Services'(and I… Read Full Review

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★☆☆☆☆

“ASDA HOME SHOPPING AND CONTACT CENTRE”

Written on: 30/01/2015 by Middleton46 (1 review written)

Ten days ago my Father who suffers from Dementia had a delivery. Most of the items were missing, so the delivery driver went back to a previous delivery to find missing items. He then tried to give them to us. Called contact centre and store, after ten days still no refund. A refund was promised THREE times but that is clearly a lie. Spent 70 mins so far on the phone trying to resolve issue. TESCO is at least customer focused......DO NOT USE ASDA… Read Full Review

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