Sainsburys Reviews

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★★☆☆☆
2.0 / 5
211
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  • Quality of service

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  • Value For Money

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Latest Reviews

★☆☆☆☆

“It's a bit of a joke! ”

Written on: 04/02/2016 by Tyreen87 (1 review written)

C'mon Sainsburys sort it out. I'm on my 5th complaint regarding your pickers putting items from fruit and veg to dairy in bags with RAW meat. Your staff training clearly needs looking at. I have small children, who I don't particularly want to give food poisoning too and your constant bribes of £10 vouchers don't clear up the fact, your staff are repeating the same old mistakes WEEKLY. … Read Full Review

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★☆☆☆☆

“Bread at 45p per slice”

Written on: 23/01/2016 by nickst17 (4 reviews written)

Sainsbury's Longwater retail park, Norwich.........went in there earlier with other half for a bite to eat. Ordered a big brunch as well a lasagne plus drinks and was asked if I wanted bread and butter.......so said yes and was given a small pack of butter and told that the bread would come with the meal.......and thought nothing more of it. When the food came, there sat one solitary slice of bread on a plate........then my other half told me that had cost 45p. 45p for a single slice of bread… Read Full Review

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★★★★★

“Minestrone soup 50p and no sugar!!”

Written on: 16/01/2016 by robbery (6 reviews written)

Well done for this soup, why we have to have sugar in soup is beyond me, very good thank you!… Read Full Review

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★☆☆☆☆

“RAW FOOD NO FREE BAG”

Written on: 24/12/2015 by whlee168 (1 review written)

refused carrier bag after buying raw turkey Refused a FREE plastic bag at EASTLEIGH Sainsburys after purchasing a large expensive turkey crown, the shop assistant told me I had to pay 5p, but i thought raw food was exempt from the 5p charge, so after paying for the item i returned it to a basket to collect my prescription from the in-house pharmacy, she then informed the security guard present to follow me around the shop, so now they where treating me like a criminal as well! I will be making… Read Full Review

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★☆☆☆☆

“RUDE”

Written on: 11/12/2015 by Sophinara (1 review written)

Today, 7:45pm I went into sainsbury's to purchase an apple, yoghurt and cucumber. As I was leaving the store the security guard was acting a bit odd. As I walked into the car park, the security guard came after me and asked me if I had purchased anything. I asked why? I was curious as to why he felt the need to come after me in the car park. He said the alarm had gone off. I did not hear an alarm and there were other customers leaving at the same time as me. He asked to see my bag, I refused… Read Full Review

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Lucylolly1234's Response to Sophinara's Review

Written on: 04/02/2016

that is so discusting! you should take this up with the business managers of sainsburys i cannot believe that! i will not be shopping at sainsburys now either

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★★★★★

“Customer service ”

Written on: 08/11/2015 by Munn95 (1 review written)

I shop in portswood and hedge end Southampton and have had to make a complaint at the portswood store recently this was dealt with in a very professional way and the staff were most helpfull, i find the staff at both stores to be friendly and very helpfull and would recommend them to anyone I know. You may get cheaper in another store but you will not get the customer service that you get from theses two stores as their staff are second to none in what they give to customers being friendly and… Read Full Review

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★★★★★

“Spot On Service”

Written on: 25/10/2015 by Rooney45 (1 review written)

Having family for weekend some staying over. Needed a large shop to meet adults and children's needs. All items ordered were delivered well within the time slot on a Friday. Good service from driver… Read Full Review

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★☆☆☆☆

“poo dingles”

Written on: 01/10/2015

caught two male staff members riding in the isles… Read Full Review

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★★★☆☆

“Average at best”

Written on: 23/09/2015 by gregorgz (15 reviews written)

I shop here from time to time and can't really say much, it's a super market, staff always look rushed off there feet, prices are good enough not great and the products they sell are also average. Nothing bad about Sainsburies but nothing exactly brilliant either… Read Full Review

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★★☆☆☆

“joke ”

Written on: 10/09/2015 by jennyfalkner (24 reviews written)

this outfit is a complete disgrace to be honest. I was shopping for a pizza and I noticed one was out of date, I pointed this out to a worker and they just laughed at me, I couldn't believe it. I won't be back to insane in the sanesburies… Read Full Review

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★★★☆☆

“PRoblem with voucher”

Written on: 09/07/2015 by peony (2 reviews written)

I have used Sainsbury's supermarkets for years, my local one down the road. The service has been going downhill recently so I go elsewhere a lot of the time just now and again to the local Sainsburys as it is handy. Having received a number of vouchers from Sainsburys (no doubt to tempt me to shop there more often), I had been given two £15 off vouchers to spend at different weeks. I had spent one and the last one, went shopping today and my husband handed it over at the till along with an… Read Full Review

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★☆☆☆☆

“customer service”

Written on: 20/05/2015 by thecaretaker (1 review written)

I forgot to take my coupon for cheaper petrol with me, so I asked the girl on the checkout if I could come back with the coupon and receipt and still claim. She assured me I could but called a colleague to confirm this, which is what he did, "yes, sir, no problem". I went in today ( to the Cheltenham branch) to be told by customer services that it was not possible and should have been done at the time of purchase. This was confirmed by his supervisor. So, come on Sainsbury's, let's have you all… Read Full Review

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★★★★★

“geat!”

Written on: 30/04/2015 by tuNichols458 (1 review written)

I would recommend this to a friend! great shop and lovely people working there. Wouldn't change it if I could!… Read Full Review

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★☆☆☆☆

“Not happy ”

Written on: 18/04/2015 by 23Meredith (1 review written)

I am not happy shopping with you because I didn't get any information from your shop before you cancel my order ,but , when I called the customer care team got the answer was because I ordered too much baby milk in one transaction. If drivers cannot delivery items then you should let me know earlier. This wasted my time for waiting them .baby drinks I ordered are for my friends and myself sometimes, because we all in a group for all the mommies. Thus, it is better for us buy all baby stuffs in… Read Full Review

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★☆☆☆☆

“Training of staff poor”

Written on: 05/04/2015 by MitchellCarlson (1 review written)

My local Sainsbury's on the Fulham Road, corner or Redcliffe Gardens, never ceases to astonish and disappoint. I chase staff to serve me, I am overcharged, and to get errors sorted out is a nightmare. If I forget to give my nectar card over before paying my bill, the look I get is one of indignatio. When I ask for my points to be added; 'You didn't give me your card' is what I get. No, I didn't but many stores ask for the points card. I walk away the loser on many levels. I am a big fan of… Read Full Review

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★☆☆☆☆

“Loyal customer of 30+ years now boycotting Sainsburys”

Written on: 29/03/2015 by Wightdogs (5 reviews written)

I have been a Sainsburys customer for over 30 years and over that time have seen their standards decline immeasurably and their attitude to their once loyal customer base is appalling. But only when I was tricked by them into signing up to dual fuel provision - by British Gas, not them at all - did I come to the conclusion that I was no longer willing to do business with this organisation in any of it's guises. |Good riddance Sainsburys, my visit to one of your foodhalls last week was my final… Read Full Review

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★☆☆☆☆

“Today was the drop that spilled my glass!”

Written on: 20/03/2015 by Blevinsyn46 (1 review written)

Whats wrong with this company that the staff is always rude and miserable? Its my local in Brixton I visit at least 3 times a week. Apart from 1 or 2 nice guys working there, they are a disaster! Once, they refused to sell me wine because I didn't have ID, that is absolutely fine, quite flattering considering I'm in my mid 30's, however they have never in the past ask me for it and they seen my face very often but the guy was so rude with me, almost treated me like a 15 year old stealing wine!… Read Full Review

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★☆☆☆☆

“Rude Stalker at Barkingside Branch”

Written on: 18/03/2015 by Azulh299 (1 review written)

Your member of staff always follows me around the store and has questioned whether me and my wife are togther on a number of occations. I feel he is harrassing us. For example, today I went in and brought 3 units of baby milk powder and put then in the car. I went back to buy some tooth brushes. My wife who entered the shop later because she went to another shop, brought 1 unit of milk powder and was already paying so I went to another self service till to pay for the tooth brushes. Your member… Read Full Review

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★★☆☆☆

“customer service tamworth branch”

Written on: 15/03/2015 by 104postofffice (1 review written)

its clear that the cit backs at Sainsbury are taken place but yet again its the wrong people getting the can. I was at the tamworth branch yesterday at around 4 oclock only about 5 tills open no till operators around but lots of middle managers with the head phones on standing doing nothing apart from talking to each other about the size of the till build up no surprise why I wont be rushing back and will go back to asda across the road they wonder why sainburys are losing customers they only… Read Full Review

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★★☆☆☆

“Getting more expensive”

Written on: 27/02/2015

I am retired and in my mid 60's; I have been shopping weekly in Sainsbury's since I got married over 40 years ago. I now cannot afford to shop there any more. It has got so expensive that my budget won't stretch that far. I am having to shop around for bargains; Sainsbury's allegedly does a price comparison check with other supermarkets. Rubbish!!!!!! I compare the prices myself and my shopping is often more expensive than say Asda… Read Full Review

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