Sainsburys Reviews

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★★☆☆☆
2.0 / 5
217
27% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Abusive deliver drivers”

Written on: 31/10/2016 by mmJacobs138 (1 review written)

Online shopping mostly out of date no refund staff abusive Cost a fortune still no food in fridge everything off in 2 days Nightmare… Read Full Review

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★☆☆☆☆

“disgraceful service ”

Written on: 15/10/2016

Ordered ps4 console for my grandson for Christmas. Order cancelled day before collection. Told not in stock despite plenty of the item in the store. They would not honour the price i ordered for. Their customer care department were useless, could not care at all. Cannot believe how pathetic and uncaring they were. Avoid this company… Read Full Review

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★★★★★

“Quality supermarket ”

Written on: 08/10/2016 by CharlieTobin1978 (1 review written)

They have the best fresh fruit and vegetables. Also an excellent frozen range and chilled range. Cupboard essentials are great. Household cleaning essentials are fab. They always have very good offers. Great customer service too… Read Full Review

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★★☆☆☆

“Self service tills”

Written on: 08/08/2016 by TrevinWyatt302 (1 review written)

I used to shop at my local Sainsburys regularly. . . Then they introduced self service tills!!! Never again… Read Full Review

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★★☆☆☆

“Empty and expensive !!”

Written on: 20/07/2016 by Geosort (4 reviews written)

Why is my local Sainsbury's superstore always empty. Looking at the prices you can get most of the items elsewhere at a much lower price generally in a store that's modern 'open for business' and not a 1980's 'time warp'. I did used to enjoy my Sainsbury's experience but it really is struggling to keep up with the competion. I like a store that's vibrant, open and luring me into shopping experience. Sorry Sainsbury's it just not happening… Read Full Review

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★☆☆☆☆

“Banned from Sainsburys”

Written on: 11/07/2016 by Hugoc491 (1 review written)

If I could give one star I would. I've been banned for life from Sainsburys. Did I shoplift? Assault security? Defecate in the aisles? No, I was alerting customers to John West tunas destructive fishing methods which Sainsburys are doing nothing about. Waitrose and Tesco have agreed to stop selling John Wests if they do not abide by their promise to end destructive fishing. They are indifferent to the environmental damage of by catch. Lord Sainsbury is a major funder of "progress" the Labour… Read Full Review

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Sainbos's Comment

Written on: 11/07/2016

Correction I meant to say "no stars"

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★★★☆☆

“I tried elsewhere, and realised its not so bad after all!”

Written on: 11/02/2016 by noodled (4 reviews written)

Recently been having groceries delivered by Sainsbury's as I am disabled and currently not up to walking much at present. I hadn't really been over-impressed - my local store is a very poor store, has some lines you would expect completely missing - (eg. English cheeses are pretty much limited to bog-standard "mousetrap" Cheddar, unlike at other branches in the city!), so, I wished I had a choice of which branch the orders come from, and for this reason thought I would do an order from Asda… Read Full Review

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★☆☆☆☆

“It's a bit of a joke! ”

Written on: 04/02/2016 by Tyreen87 (1 review written)

C'mon Sainsburys sort it out. I'm on my 5th complaint regarding your pickers putting items from fruit and veg to dairy in bags with RAW meat. Your staff training clearly needs looking at. I have small children, who I don't particularly want to give food poisoning too and your constant bribes of £10 vouchers don't clear up the fact, your staff are repeating the same old mistakes WEEKLY. … Read Full Review

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★☆☆☆☆

“Bread at 45p per slice”

Written on: 23/01/2016 by nickst17 (9 reviews written)

Sainsbury's Longwater retail park, Norwich.........went in there earlier with other half for a bite to eat. Ordered a big brunch as well a lasagne plus drinks and was asked if I wanted bread and butter.......so said yes and was given a small pack of butter and told that the bread would come with the meal.......and thought nothing more of it. When the food came, there sat one solitary slice of bread on a plate........then my other half told me that had cost 45p. 45p for a single slice of bread… Read Full Review

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★★★★★

“Minestrone soup 50p and no sugar!!”

Written on: 16/01/2016 by robbery (6 reviews written)

Well done for this soup, why we have to have sugar in soup is beyond me, very good thank you!… Read Full Review

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★☆☆☆☆

“RAW FOOD NO FREE BAG”

Written on: 24/12/2015 by whlee168 (1 review written)

refused carrier bag after buying raw turkey Refused a FREE plastic bag at EASTLEIGH Sainsburys after purchasing a large expensive turkey crown, the shop assistant told me I had to pay 5p, but i thought raw food was exempt from the 5p charge, so after paying for the item i returned it to a basket to collect my prescription from the in-house pharmacy, she then informed the security guard present to follow me around the shop, so now they where treating me like a criminal as well! I will be making… Read Full Review

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★☆☆☆☆

“RUDE”

Written on: 11/12/2015 by Sophinara (1 review written)

Today, 7:45pm I went into sainsbury's to purchase an apple, yoghurt and cucumber. As I was leaving the store the security guard was acting a bit odd. As I walked into the car park, the security guard came after me and asked me if I had purchased anything. I asked why? I was curious as to why he felt the need to come after me in the car park. He said the alarm had gone off. I did not hear an alarm and there were other customers leaving at the same time as me. He asked to see my bag, I refused… Read Full Review

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Lucylolly1234's Response to Sophinara's Review

Written on: 04/02/2016

that is so discusting! you should take this up with the business managers of sainsburys i cannot believe that! i will not be shopping at sainsburys now either

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★★★★★

“Customer service ”

Written on: 08/11/2015 by Munn95 (1 review written)

I shop in portswood and hedge end Southampton and have had to make a complaint at the portswood store recently this was dealt with in a very professional way and the staff were most helpfull, i find the staff at both stores to be friendly and very helpfull and would recommend them to anyone I know. You may get cheaper in another store but you will not get the customer service that you get from theses two stores as their staff are second to none in what they give to customers being friendly and… Read Full Review

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★★★★★

“Spot On Service”

Written on: 25/10/2015 by Rooney45 (1 review written)

Having family for weekend some staying over. Needed a large shop to meet adults and children's needs. All items ordered were delivered well within the time slot on a Friday. Good service from driver… Read Full Review

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★★★☆☆

“Average at best”

Written on: 23/09/2015 by gregorgz (15 reviews written)

I shop here from time to time and can't really say much, it's a super market, staff always look rushed off there feet, prices are good enough not great and the products they sell are also average. Nothing bad about Sainsburies but nothing exactly brilliant either… Read Full Review

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★★☆☆☆

“joke ”

Written on: 10/09/2015 by jennyfalkner (23 reviews written)

this outfit is a complete disgrace to be honest. I was shopping for a pizza and I noticed one was out of date, I pointed this out to a worker and they just laughed at me, I couldn't believe it. I won't be back to insane in the sanesburies… Read Full Review

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★★★☆☆

“PRoblem with voucher”

Written on: 09/07/2015 by peony (3 reviews written)

I have used Sainsbury's supermarkets for years, my local one down the road. The service has been going downhill recently so I go elsewhere a lot of the time just now and again to the local Sainsburys as it is handy. Having received a number of vouchers from Sainsburys (no doubt to tempt me to shop there more often), I had been given two £15 off vouchers to spend at different weeks. I had spent one and the last one, went shopping today and my husband handed it over at the till along with an… Read Full Review

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★☆☆☆☆

“customer service”

Written on: 20/05/2015 by thecaretaker (1 review written)

I forgot to take my coupon for cheaper petrol with me, so I asked the girl on the checkout if I could come back with the coupon and receipt and still claim. She assured me I could but called a colleague to confirm this, which is what he did, "yes, sir, no problem". I went in today ( to the Cheltenham branch) to be told by customer services that it was not possible and should have been done at the time of purchase. This was confirmed by his supervisor. So, come on Sainsbury's, let's have you all… Read Full Review

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★★★★★

“geat!”

Written on: 30/04/2015 by tuNichols458 (1 review written)

I would recommend this to a friend! great shop and lovely people working there. Wouldn't change it if I could!… Read Full Review

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★☆☆☆☆

“Not happy ”

Written on: 18/04/2015 by 23Meredith (1 review written)

I am not happy shopping with you because I didn't get any information from your shop before you cancel my order ,but , when I called the customer care team got the answer was because I ordered too much baby milk in one transaction. If drivers cannot delivery items then you should let me know earlier. This wasted my time for waiting them .baby drinks I ordered are for my friends and myself sometimes, because we all in a group for all the mommies. Thus, it is better for us buy all baby stuffs in… Read Full Review

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