Sainsburys Reviews

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★★☆☆☆
2 / 5
26% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Absolute worst employee/cashiers in London”

Written on: 10/07/2014 by Eileenb229 (1 review written)

I had recently come to London for visiting, and went to Sainsbury's to buy groceries. After seeing what I saw, there is no doubt in my mind that there are worse employee'/cashier in the entire London, if not UK. In the Sainsbury's where I attended, there is a parking lot adjacent to the store for customer parking. In order to leave the centre, and pay for parking, you must have bought groceries with a total amount of at least 10 pounds and have the cashier punch the ticket picked up when… Read Full Review

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★☆☆☆☆

“I would shoot myself instead of going to Sainsbury's ”

Written on: 02/07/2014 by badger667 (1 review written)

Well, where do i start? Firstly, the floors of the stores make me feel sick and extremely uncomfortable. The aisles are very messy, they never seem to be cleared up. It is appalling, since it is the closest supermarket to me. The employees are very rude and most of the time ignore my demands. The customer service is seriously one of the worst i have experienced.Even worse than Curry's, which is a review for another day. The food is okay, but for what you get it is a rip-off.Clohtes and… Read Full Review

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★☆☆☆☆

“makes me throw up ”

Written on: 02/07/2014 by 36O'Connor (1 review written)

the driver came along and squirted some annaall cream at me and ran away in his buggy… Read Full Review

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Jamesfarrelllikescock's Comment

Written on: 02/07/2014

he then gave me anaaal

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Thebadger67's Comment

Written on: 02/07/2014

I love your review, sir. it brings a tear to my eye how someone realises that Sainsbury's is the worst supermarket out there.

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★★★★★

“Dairy free”

Written on: 30/06/2014 by Rasmussenaf176 (1 review written)

My 8yrs old Grandson has just been diagnosed with dairy intolerance and the ONLY decent supermarket with a GREAT range of dairy free is SAINSBURYS!!!! You have made one little boy and his Mum and Grandma!) very happy. 'Chocolate' brownies are his favourite and now they are in the cafés...brilliant!… Read Full Review

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★☆☆☆☆

“Groceries did not show up!!! ”

Written on: 22/06/2014 by suzanneS (1 review written)

I placed an order with Sainsbury to be delivered on 22 jun for 9-10pm; However I got a call at 8.55pm on 22 Jun itself to say my order will not be delivered as the payment could not go through!!! However this cannot be the case and have checked with our bank (HSBC), there's nothing wrong with our card and available credit line. I asked for a number to call back for data security so they could put my order through again. I called back and asked the staff there, called Stefanie and Suresh, they… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 16/06/2014

Staff at the Doncaster French gate centre sainsbury's store are unhelpful and rude, I am a regular customer each week and the quality of customer service is disgraceful. They even go to the xtream when asked for a carry bag, one member of staff says she does not have a bag for me. making me go to another checkout for a carry bag. I later then turn around while walking out the store, the same member of staff pulls out carry bags ready for the next customer. Also the shelves are often empty and… Read Full Review

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★☆☆☆☆

“The archer rd store in Sheffield has the worst...”

Written on: 06/06/2014 by 319Callahan (1 review written)

The archer rd store in Sheffield has the worst customer service I have ever encountered,staff are rude and management have little idea how to give a decent shopping experience,but if you pay peanuts you get monkeys! The best thing about this store is Aldi is situated 50 yards across the road,go there and save a fortune… Read Full Review

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★☆☆☆☆

“irritating impatient driver!! ”

Written on: 02/06/2014 by DonovanKirkland101 (1 review written)

Thought i would try ordering from sainsburys as a change from my normal tesco routine and it wont be happening again! Value for money is poor and as for booking time slots is a waste of time, i booked my time slot for 9-10PM and i had a driver call me at 4PM saying he wanted to deliver my order now and as i was out i told him that it could not be delivered now so he then asked me when i would be in and i told him i did not know and thats why i booked 9-10 because i knew i would be in... Again i… Read Full Review

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★☆☆☆☆

“Sainsburys - Bad Customer Service”

Written on: 01/06/2014 by alba01 (1 review written)

We did an online grocery shop with Sainsburys. Essentially because we are quite mature, live in a flat, and a largish grocery shop helps with the weight element. Part of the delivery was 2 boxes of 6 litre cartons of UHT milk. The first one we opened was sour, and we didn't want to test the others because once opened the milk has to be consumed within a few days. We requested an uplift and re-delivery of the 2 boxes of UHT milk. Customer services said that a re delivery was not possible that… Read Full Review

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★★☆☆☆

“Had over once again”

Written on: 01/06/2014 by DahliaHoover (1 review written)

As a result of the recent TV advertising saying that there was 10p a litre off fuel with a shop spend over £60. Sainsbury is our local store so off we set and duly purchased over the said £60. At the checkout the cashier was as confused as we were when the till failed to register the fuel promotion. Off to the customer service desk where we were told that the offer didn't include alchol. Not mentioned in the advert or on the large in store promotion but on the bottom was a line in small print… Read Full Review

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★★☆☆☆

“Deep filled Steak and ale pie”

Written on: 30/04/2014 by dickatfarnham (1 review written)

Do not take any notice of the picture on the front of the packet! The brown slurry content (there were some very small meat bits in it)occupied around 50% of the depth of the pie. If the picture on the front of the package had any validity then Sainsbury's should be taken to court for misrepresentation. This product is a long way from that portrayed! Do not buy it unless you like being disappointed… Read Full Review

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★☆☆☆☆

“putney sainsburys”

Written on: 27/04/2014 by dlHolt61 (1 review written)

this store in werter rd is lacking a lot of quality it has a nasty store manager who is rude bossy arrogant all the staff are afraid of her and she is has a very nasty habit of getting staff into trouble over nothing she has a nasty disposition to lurk around the store and pop up like a gargoyle… Read Full Review

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★☆☆☆☆

“Very poor - failed to deliver!”

Written on: 30/03/2014 by Christian18 (1 review written)

Tried for the first time, usually use Ocado - completely failed to deliver, easy access (large drive) claimed they tried - total rubbish (using polite language). Customer service very unhelpful, not even apologetic - don't use… Read Full Review

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★★★★☆

“Much Improved!”

Written on: 14/03/2014 by tinasmith01 (3 reviews written)

I find sainsburys have made massive moves forward over the past year and should be applauded for the hard work put in. Simple things like having good stock of the basic everyday grocery seems to have been corrected. Also I have been making good use of the discount receipts they print off , some of which amount to nearly 25% off next shop. Every supermarket has their own 'healthy living' line but I find sainsburys the best quality and taste. Well done and keep it up!… Read Full Review

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★☆☆☆☆

“Joke is a word that would match there service!”

Written on: 04/01/2014

Not happy at all with the lack of service with Laimsburys at all. But thought I would try there online shopping with a £15 off voucher thought seemed like it was worth while even though Ive had so many problems in the past. Spent an hour doing a list filled out all my details and bam this voucher is not valid. Tried several more times and nothing. Now my order was over £60 and only groceries. It was just under £80 and the voucher was valid till the 4/1/14. Contacted… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 24/12/2013

I bought a 32 inch tv for my daughter Dec 3rd 2012 which has now developed a fault . Phone Sainsbury's who refused to even repair the set. I explained that the fault may have been there a period of time and that the tv was just over a year old but all they keep quoting was there procedure. I spend £'000s of pounds in this store every year and expected a more sympathetic response, very poor customer service. TV was celcus, very disappointed in Sainsbury's and won't be shopping there… Read Full Review

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Firebyrd's Comment

Written on: 03/02/2014

all items must be fit for purpose and most electrical items should last at least six years. if under warranty the seller not the manufacturer is responsible for repair or replacement, if you feel you have a case get advice.

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★☆☆☆☆

“Rubbish!”

Written on: 13/12/2013

More expensive by far than Waitrose or Tesco. Cashier refused to redeem the £19.00 off our Nectar card. he didn't even bother to find out why. Spent 15 mins or more with Customer Service. Unlike ANY Waitrose or Tesco, your card has to be registered to a Store before you can redeem the points. They put me on the phone to someone who barely spoke English! Coffee Shop dreadfully noisy and the Toilets DISGUSTING. Will NEVER be going back there… Read Full Review

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Firebyrd's Comment

Written on: 03/02/2014

did you try redeeming your nectar points at a store you don't normally shop at. I had same problem. It seems you can only cash them once you have used your card for a purchase in that store.

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Leafyschroder's Comment

Written on: 04/02/2014

That's a bit of a rip off. Tesco's you can use vouchers etc at ANY store in the country.

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★☆☆☆☆

“bad online service”

Written on: 09/12/2013

The online delivery service is terrible. The delivery slots were deleted 3 times and it was impossible to place an order. After an hour of frustration, went back to faithful tesco… Read Full Review

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★☆☆☆☆

“Loss of Custom - all for a £1 !”

Written on: 12/11/2013 by Gordonmao (1 review written)

My mother who shops at Liphook Sainsbury's recently bought a pack of 4 "Ski mouses" - to find when she got home that the Expiry date on the product was the same day as she had bought them. She had not realised whilst in the store (at 93 these things get missed sometimes..) so telehoned the store to say she couldn't possibly consume the products on the same day so wanted to return them all but couldn't make the walk back to the store on that same day. The store agreed and said they would note it… Read Full Review

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Firebyrd's Response to Gordonmao's Review

Written on: 03/02/2014

I think the store was right as they had not officially expired. plus it was three days before she took them back.

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★☆☆☆☆

“Sansbury Products Promotions”

Written on: 05/11/2013 by Sarahk01 (1 review written)

Today I went to buy food for my cat and I felt quite happy because the brand she consume is in promotion 2 FOR 3. However it was a very short happy feeling, because after paid, I checked my bill and after all the 2 for 3 promotions is not true. The real thing is: SANSBURY ALICIATE CUSTOMERS AT THE SHELVES BUT IN FACT IS "IF WE BUY 3 THEY GIVE A DISCOUNT OF 0.98 PENCE. THE PRODUCT IS £1.99 EACH, THEREFORE 3 FOR 2 MEANS THE 3TH IS FREE, BUT SANSBURY IT CHARGES FOR THE 3TH £1.01. Is absolutely… Read Full Review

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