Sainsburys Reviews
Latest Reviews
★☆☆☆☆
“inflexible and appalling customer service”
Written on: 18/05/2013
I have a £100 sainsbury's giftcard, and as I dont live anywhere near a sainsbury's store I decided to use it to buy an ipad. These appeared online but found that I coudnt use a Sainsburys gift card to purchase online. I then phoned sainsbury's and was advised that the nearest store had them in stock. So I made the 20 mile round trip to the store to find that they didnt have any in stock and had no idea if they would ever get any in stock. They gave me a number to call. I called... (read more)
★★☆☆☆
“Don't bother to buy your vegetables here”
Written on: 08/05/2013
A trip across town to use a gift card took us to shop at an occasional venue. We had a substantial list of fresh vegetables to buy. Generally the prices were much higher that those we are used to (in fact I said to my husband, shall we put this all back and go to Asda?). Pears - £2.50 a small bag! Leeks - dehydrated and stale at £2.70 a kg. No honeydew melons, surely that is unheard of? Of course brand match told us we had saved lots, but then they bung their profits on the... (read more)
★☆☆☆☆
“brainfucking”
Written on: 08/05/2013 by truthpreacher (2 reviews written)
Anyone dumb enough to use sainsburys online shopping deserves everything they get, which will certainly not be the things they think they have used their computer to buy. I would like to recreate the experience Sainsburys online has given me by shitting in their mouths from a great height. I would settle for drilling a hole in the forehead of whoever concieved this monstrosity and brainfucking them with any vegetable to hand that can be simply purchased from one of their rivals. (read more)
★☆☆☆☆
“refused to sell at agreed price”
Written on: 07/05/2013 by djdriver10 (1 review written)
rang church st carlisle branch to enquire about a philips aquatouch plus shave. was told yes we have them in stock, i asked the price was told £59.95.. i asked are you sure its an aquatouch plus youve got?reply yes and the price is £59.95. i asked him to reserve one for me . he said he would put it behind customer service desk. i said thnx it is the philips aquatouch plus isnt it/ again he said yes and the price is £59.95. 30 minutes later i get to the store, go to the customer service... (read more)
★☆☆☆☆
“Awful delivery service”
Written on: 02/05/2013 by Kopiteno1
Last 8 orders 4 late 2 none at all Half my shopping Beckton Store manager lying to me about saying she called me. Shop elsewhere and save yourself the grief. Trust me. (read more)
★★☆☆☆
“66% increase on 1 item!!”
Written on: 29/04/2013
I have been a loyal customer for over 20 years, but this all changed last week. I was astonished to notice that Strathmore Sparkling Water 1.5ltr price had increased from 51p to 85p in a week. How can they justify it!!!! I sent a complaint in and received a standard reply. So I will now shop elsewhere SIMPLE. (read more)
★★★★★
“Great quality and customer service”
Written on: 24/04/2013 by kalila (1 review written)
I have been using Sainsburys for on-line grocery shopping for a few years now and am usually very pleased with the overall service. The drivers are always courteous and as I am disabled they take the time to put my groceries within easy access for me. Their own products I have found to be far superior than Tescos or Asda even if they may be a few pence more I would rather have the quality.Their instore bakery organic bread and uncut multi seed is the best. They nearly always come within the... (read more)
★★★★★
“Very good online shopping, a million times better than...”
Written on: 18/04/2013 by LoonyLin
i was surprised to see sainsburys havnt got a very good review on here. i can honestly say i have been using them for a couple of months and so have my family and havnt got no complaints. i have been very satisfied with the service, drivers are great, groceries spot on, substitutes rare but not much differance, only one occasion were my mothers online shop had the bread missing, but when i phoned customer services they were very polite and sorry and admitted that it was left on the van by... (read more)
★★★☆☆
“Prices too high ”
Written on: 16/04/2013
I HAVE VISITED THE STORE ONLY LAST WEEK AND FOUND THAT THE PRICES ARE MUCH HIGHER THEN THE OTHER RETAILERS THAT I HAVE VISTED RECENTLY,I FIND THIS QUITE APPAULING AS SAINSBURY'S ARE MEANT TO BE THE LOWEST PRICED CONVENIENCE STORE. I AM UPSET ABOUT THIS AND I SHALL BE DEBATING WHETHER TO VISIT AGAIN. OVERALL, I THINK YOU SHOULD THINK ABOUT YOUR PRICING STRATEGY AND MAYBE SOME DEALS TO GO WITH IT TO BRING IN MORE CUSTOMERS. I WILL VISIT AGAIN IN A COUPLE OF WEEKS TO SEE IF YOU HAVE LISTENED TO... (read more)
★☆☆☆☆
“Sainsburys Local in Southfields”
Written on: 07/03/2013
The most shocking customer service I have received in sometime. Considering the economic climate one would think customer satisfaction and retention is crucial - NOT IN THIS STORE!!!!!!!! The arrogance and total disregard for customer requirements is just appalling. The other "different brand local shop" in the area knows how to treat customers!! (read more)
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Showing 1 - 10 of 152 Reviews
★★★☆☆
“Getting Worse.”
Written on: 01/03/2013 by Annoyedrumplestiltskin
Sainsburys has been loosing its way this past year. The products are of a poorer quality in some cases. ie Veg. Nuts and the new colour range Tinned products. They dont seem to be able to supply the consumer with a consistant supply, whats on the shelves one week is not available the next. Especially annoying if you have medical dietry needs. It great to know that you can see 199 different types of yogurt on the shelves when your looking for a simple Greek Style plain one and cant find it. I... (read more)
★★☆☆☆
“Terrible fresh meat, fruit and veg - no taste at all”
Written on: 23/02/2013
I find it astonishing how totally lacking in taste Sainsburys' fresh meat, fruit and veg is. It is so bad that we no longer buy it. where do they get it from and how do they manage to achieve such low quality? We are very lucky to have a local farm shop - and the prices are a bit lower there too. (read more)
★★★☆☆
“I am finding some low cost items are disapearing from...”
Written on: 18/02/2013
I am finding some low cost items are disapearing from sainsburys shelves. The standard cod liver oil capsuls and the 1 liter apple shampoo are no longer available. Have you noticed this trend. Is it to cinical to suggest that sainsburys are forcing us to pay more for similar items. (read more)
★★☆☆☆
“Chocolate hearts”
Written on: 16/02/2013 by broonoag (1 review written)
I bought some Sainsbury Valentine Chocolate Hearts for our wee boys for Valentines Day. I tasted one and the chocolate was absolutely disgusting. Very disappointed, this has out me off buying Sainsbury's own branded sweets. We already avoid their cakes and baking as it is also poor quality. (read more)
★☆☆☆☆
“No replacement, only refund”
Written on: 18/01/2013 by Georgieb3000
I recently purchased a nexus 7 online from Sainsburys. Unfortunately the nexus was faulty so I called sainsburys customer service to arrange to have it picked up and to get a replacement sent to me...sounds simple. If only!! All the staff I spoke to were extremely indifferent and not at all helpful. I was told I had to send the faulty item back and I would then recieve a refund. I don't want a refund, I just want a replacement! It should be so easy but now I've got a delay of 5-7 days... (read more)
★☆☆☆☆
“Taste the staleness”
Written on: 17/01/2013
I picked up some TTD cookies from Dingles brach of Sainsburys (Queens road Clifton) about an hour ago (approx 8pm on 07/01/2013) and was thoroughly disappointed just now, when I opened back at home and found them to be very stale. They are clearly cookies from several days ago, re-packaged in today's bag. If this typical of this store, I dread to think what else takes place there. Needless to say, I will not be shopping there again. (read more)
★★☆☆☆
“Online shopping and collect in store”
Written on: 13/01/2013
I bought a microwave online and after collecting it in store, at home I realized there was no glass turntable and worst, a big indentation at the top of the microwave, the box didn't have a protection at the top. So, apparently their delivery quality is not the best. I got a refund and believe me, I will never use them again to buy this kind of products online.Is better if you buy in store and check all is fine before leaving. (read more)
★★★☆☆
“Pricing okay but quality not top notch”
Written on: 12/01/2013 by EdwardsSelmore (2 reviews written)
I tend to have much food purchased from sainsburys but i find an issue with their quality. One thing I found an issue was the cookies. The sainsbury quality are much better then tesco by a mile off but there quality sainsbury products are not what they seem. At purchase they seem relatively fresh but after a day or 2 the food tends to become weak in substance. I believe that there quality needs to be improved. I would recommend their food but to a limited amount of people. (read more)
★☆☆☆☆
“Slim pickings!”
Written on: 17/12/2012 by DJJB
Cant buy the things I usually get from the store online. Little choice apart from what they thing you should buy. Awful layout on webpages. Takes forever to find out they haven't got what I want. A pointless exercise in time-wasting. Eventually gave up. Never again! (read more)
★☆☆☆☆
“Very bad at stocking ”
Written on: 16/12/2012
I have now given up on Sainsburys completely. 9 times outer 10 they never have what I want even the basics! They replace exiting food with boring bland tastles food. Veg well in my local one is old and manky, the plastic store baskets are always very dirty where old food is stuck to the bottom its disgusting. I now try and avoid Sainsburys at all costs. (read more)
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Showing 11 - 20 of 152 Reviews
★☆☆☆☆
“I will never purchase from Sainsburys again”
Written on: 13/12/2012
I once believed Sainsburys valued its customers, but my expeireince with there carrier Yodel has convinced me that the opposite is true. It is impossible to contact Yodel over the phone. In my opinion any business that uses a carrier that is not contactable shows a disregard for its customers. Having now cancelled my order, I will never purchase another product from Sainbury either in store or online. (read more)
★☆☆☆☆
“Complain and get sworn at!”
Written on: 06/12/2012
Spoke to Justine on the telephone at the Penge, London SE20. He claimed to be the store's deputy manager. While outlining my complaint he interrupted and said "F### off you idiot" Nice to know the age of customer service is alive and well and living at Sainsburys! (read more)
★★★★☆
“online shopping”
Written on: 03/12/2012
I've tried the online shopping in London, my first time. The service is really good, the driver was very kindly, helpful and he expained me everything about the service! I tried to give him a tip for his kindness and he refused, very professional guy. Only thing the website is too messy, I can't find easily my grocery Except this issue, everything was really good! (read more)
★☆☆☆☆
“Sainsbury's online grocery shopping, don't bother”
Written on: 01/12/2012 by matti_k
Key points: - extremely poor website design (difficult to place the order) - appalling customer service - unreliable delivery We used to shop with Tesco and they were much better than Sainsbury's, but we tired Sainsbury's because we thought the quality of products might be better there. We'd booked Sainsbury's grocery delivery for Saturday evening at 6 o'clock, that meant that we had planned our weekend around the grocery order. In addition to this we had spent 2 evenings during the week... (read more)
★☆☆☆☆
“Sainsbury's online system is terrible”
Written on: 22/11/2012
I ordered some baby milk (8 cow gate about 50 pounds by using a 10 pounds voucher) last week as a first user. The delivery date was set to 18/11/2012. I waited for a whole night but nobody came and no any information. From Monday I started to contact the 08003281700, and was told somebody from store would call me back later. I waited but still nobody called me. This happened several times until Wednesday afternoon I insisted to hold the line for one hour to speak a manager from store. He... (read more)
★☆☆☆☆
“Don't bother”
Written on: 21/11/2012
Half of order supplied differently to displayed on website (not even substitutes). Customer services spent 11 minutes apologising but were unwilling to do anything about it. Now have to wait for a telephone call from the store manager tomorrow - bet that doesn't happen. The driver was very courteous but insisted on bringing delivery into the house despite protests and ended up treading a lot of mud into a new cream carpet. Looks like I will now be spending time tomorrow sorting out... (read more)
★☆☆☆☆
“Terrible Customer Service”
Written on: 20/11/2012 by MikeChristchurchDorset (1 review written)
On 12/10 2012 I purchased a Techlink B3B Bench Corner TV Stand £99.99. After a long wait, it did not arrive, and there was no contact from Sainsburys. After a ridiculous amount of hassle and phone calls, a TV Corner Unit eventually arrived. This was the second one that they had "apparently" sent, and this particular delay was because they had to carry out an "investigation" into the whereabouts of the first one. SAINSBURYS MADE ME FEEL LIKE IT WAS MY FAULT, when the truth was that the... (read more)
★☆☆☆☆
“Beware - gone off food in home delivery!”
Written on: 14/11/2012
Last week I received chicken in my home delivery order that had passed the use by date and this week I received yoghurts in my home delivery order that were passed the use by date - I think this might be illegal! I then spent 30 minutes on the phone to customer services getting a refund....might as well have gone shopping myself! Seriously unimpressed. (read more)
★☆☆☆☆
“Avoid at all cost go to other online store ”
Written on: 10/11/2012 by Tata1 (1 review written)
Ordered half price and promotional items, received products a week later as planed for a party but !!!!!!!!! at a full prise. Just lost £120!!!!! I am very angry and terribly disappointed. Don't waist your time Will shop my bargains at Waitrose Tescos or Morison's, they never let me down. (read more)
★☆☆☆☆
“What a waste of time and effort!!!”
Written on: 01/11/2012
Shopped online, champagne on offer, but sent it back when it arrived, evidently between me ordering it and it arriving the 25% discount for buying 6 bottles 'disappeared' as did the £10 first order discount. I found the site laborious and might as well have spent my time watching paint dry. The complaints ooops 'customer service' dept. was useless and Jason couldn't have cared less! Shame there is not a no stars category. (read more)
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Showing 21 - 30 of 152 Reviews
★☆☆☆☆
“SCAM HAPPENS HERE”
Written on: 31/10/2012 by SANABABEETS (2 reviews written)
My account was used at your store in Islington on 10/28 or 10/29 and $284.55 was withdrawn from my account. My account has since been closed but I wanted to inform you of the activity that has occurred. I have disputed the charges. It appears to have been withdrawn at an ATM in your store. PS I LIVE IN HAWAII AND HAVE NEVER BEEN THERE (read more)
★☆☆☆☆
“What Service!!”
Written on: 28/10/2012 by FredCustard (1 review written)
First experience of online shopping with Sainsbury (and last). Site not very user friendly -order placed on Monday for delivery following Sunday. Two hours before delivery my wife receives a 'terse' call saying that wines ordered were not available and no delivery would be made. Fine Sainsbury's why tell me at the last minute and be so abrupt when questioned about this....you are in a competive marketplace and you will not be seeing any more custom from this household. (read more)
★☆☆☆☆
“Not fresh Produce”
Written on: 19/10/2012 by stus (1 review written)
I shopped online with Sansbury for the first time as we live in a rural area , I believed what I would save shopping online would make up the price difference as we have always felt that they are more expensive than the others though their produce is always fresh and seemed better. When my shopping arrived the driver was polite and courteous good start. He explained the what had been sustituted and an item with a short shelve life. I had happened to go to the store the previous day as I... (read more)
★☆☆☆☆
“RACIST STAFF!!”
Written on: 15/10/2012 by UnhappyClient26 (5 reviews written)
The rude woman at the till was a racist to me because I wasn't British and told me I could not buy a small bottle of Baileys (and a trolley full of food, even though I'm 26, BECAUSE I DIDN'T HAVE A BRITISH ID..She wouldn't accept my Spanish ID either for no reason. So according to her only British people are allowed to buy alcohol in this country! I told her to call her manager, she refused & called another stupid woman at the till IMPERSONATING a manager. Never shopped there since. (read more)
★☆☆☆☆
“Poor staff attitude.”
Written on: 10/10/2012
We have 5 Sainsbury's in our local area. All are dirty, have appalling staff attitudes, empty shelves lack of pricing on the shelf channels (illegal) sell food way beyond its sell by date and act as if they are above the law. In particular the filling station at Bell Green, Sydenham, London SE26 seems to serve short measure. 60 litres bought there when my car is down to a quarter of a tank only ever takes the gauge and trip computer to the 3/4 mark where at the local Shell station it fills... (read more)
★★★★★
“Saving was passed on”
Written on: 02/10/2012 by Munim
was looking to buy Fifa 13 for ps3 but had never pre-ordered anything in my life. shopped around for the best price and found sainsburys had the best price using a discount code found on-line (£35). Didn't hesitate to order as this was a giant organisation was ordering from. two days before the game was due to be i found that they had reduced the normal price to £35 which realy annoyed me (because i made an effort to look for the code) but i was still happy about the price i got. the game... (read more)
★☆☆☆☆
“First and last experience of Sainsburys online shop”
Written on: 01/10/2012
Firstly I found the website un-user friendly, it wouldn't show your discounts until you had chosen a delivery slot. My delivery arrived on time but with numberous substitutions which were much more expensive than the products I had chosen and Sainsburys do not match the offer price of the item which they were unable to provide unlike Ocado. Some items were shown as not available with no substitution and other substitutions were of no use what so ever so I refused these. I now still have... (read more)
★☆☆☆☆
“sainsburys bentley bridge wednesfiled wolverhampton”
Written on: 21/09/2012 by truthbetold (1 review written)
awful shopping experience sainsburys are not known for good value but this store must have the rudest staff in the company private conversations between themselves on the checkouts whilst scanning items store is cold the carpark has just been extended dont know why when you cant get served in there have the habit of closing tills when 2 people have been stood in front and been served best thing about the store is the exit (read more)
★☆☆☆☆
“Rudeless staff”
Written on: 14/09/2012 by ashmod2012 (1 review written)
Sainsbury 's staff are very useless and rude and have no customer service. They dont have any respect for customer expecially the sainsbury's in newbury park,ilford. never go there as they will spoil your day and give you a bad experience. Highly not recommended and they sell lots of products which run out expiry date. Sometimes, their food have a bad smell due and water leaking from their fridge in stores. (read more)
★☆☆☆☆
“Give the Maidenhead store a wide berth!!!”
Written on: 14/09/2012 by Dance75 (1 review written)
If you are looking for empty shelves, out of date food, long queues, poor management or shocking customer service then this is definitely the shop for you! After several fruitless emails to Justin King, I have moved to another supermarket. This store is absolutely disgraceful! (read more)
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Showing 31 - 40 of 152 Reviews
★★★★★
“Sainsbury's Looking after the customer”
Written on: 31/08/2012
clean & neat spacious aisles products are easy to reach everything is in stock ready prepared roasted chicken cuisine waiting to be devoured staff is helpful & friendly the affordability of products allows for consumers to repeat their shopping excursions a must for any one or family (read more)
★☆☆☆☆
“useless”
Written on: 22/08/2012
If uou ask to get your good delivered to your local sainsburys if its one of the smaller branches then they just cancel your order no reason given. (read more)
★★★★★
“Great for online shopping”
Written on: 12/08/2012 by hilarybigm (2 reviews written)
I do my weekly shop online at sainsbury's every week and they deliever. I've been doing this for about 6 years and I've never had any problems, I've had the ocasicall thing missing but when I call up to say they always deduct the price from my bill or send out a substitute. I love having my shopping basket with all my favorites in it as it saves me time and all in need to add is my weekly extras. I'm always really happy with the service I get from Sainburys (read more)
★☆☆☆☆
“Terrible Company, Rude Staff and No Customer Care”
Written on: 02/08/2012
When I walk into Sainsbury's I feel demoralised. Compared to Tesco, Waitrose and the Co-operative there is just no care. They employ a large number of teenagers from my area (which is great) but the staff turnover is disgraceful, you see a new face every week. I look out for these things because I used to manage a store myself. It's because of this large turnover that they don't seem to care about the service they provide, which is then inflicted on us, the customers. When I'm trying to... (read more)
★★★★★
“Best online service ever!”
Written on: 01/08/2012 by headjess (7 reviews written)
I do not currently own a car and have got into the habit of doing my weekly shop online. I use mysupermarket to compile my shopping list and find the best deals and overall price and then order accordingly. Now overall my shop always seems to be cheaper from Asda, however the quality of the fresh food and delivery service are not that great so I tried Saisniburys out. This worked out slightly more expensive but this on my opinion was well worth it. My fruit and veg was much nicer and... (read more)
★★☆☆☆
“Sainsbury's Misleading Offers=Hoodwinking!”
Written on: 26/06/2012 by AngleGrinder
Sainsbury's apricot wheats cereal have been sold for £1.50 for several weeks and today back up to £1.99 a 32% increase, so much for inflation coming down, more like profiteering, but Sainsbury's like Tesco think customers are daft and don't remember prices! They both constantly do this with wines and beers, you never know where you stand. So avoid these supermarkets until they play fair and transparent with customers! (read more)
★★☆☆☆
“Disappointment with Online Shopping”
Written on: 23/06/2012
I was very disappointed with my forst and last experience of Online Shopping with Sainsbury's. I ordered the meat offer of £10 for 3. One of the items was unavailable, so they substituted this with a product, twice the size, and £4 more. and when I stated I did not want such a large substitute, it was removed, and therefore I lost the offer, and ended up paying more. for the two items. I also ordered the milk, for the Jug-it. There was an offer, that if you bought so many packets of... (read more)
★☆☆☆☆
“Bad service”
Written on: 22/06/2012
UNLESS YOUR SHOPPING AT ALDI OR LIDL YOU USUALLY GET OFFERED HELP PACKING, NOT AT SAINSBURYS IN CRAMLINGTON. EVEN IF YOUR STRUGGLING TRYING TO KEEP AN EYE ON YOUR LITTLE ONE WILL THEY HELL OFFER TO HELP YOU PACK.IF YOU ASK ITS LIKE YOU DONT HAVE THE RIGHT TO LIVE.AT THE PRICES THEY CHARGE CUSTOMER SERVICE SHOYLD BE PRIORITY. (read more)
★☆☆☆☆
“daylight robbery”
Written on: 13/06/2012 by billy50ish
on going to gloucester queys shop to ciggarette counter to buy some tobbacco i was robbed by the assistant behind the counter of 10 pounds of my hard earned money on purchasing an item which cost 7.80 ihanded over 20 pounds and recieved 2.20 change on chalinging asistant that i gave her 20 she entered a pantomime of opening the drawer and saying no you gave me a 10 thinking i made mistake i walked away then checked my wallet to discover i was correct as i had only taken money from bank... (read more)
★☆☆☆☆
“One word for Sainsbury's i.e. DIRE!”
Written on: 12/06/2012
I have shopped at Sainsbury's for years. Yesterday I went to the deli counter for some sun blush tomotoes. The young man there was lovely I must say. As there the product I wanted wasn't displayed, he went off to see if he could find it for me. He eventually returned (quite jovially which was great) as he had managed to find some for me. However, a lady arrived and informed him (in front of other customers) that he was not allowed to provide the tomotoes for sale (not sure why). I was... (read more)
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Showing 41 - 50 of 152 Reviews
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Alwaysright's Comment
Written on: 28/12/2012
THE SAINSBURYS I no longer use ( they only try just before Christmas - that didn't used to be bad is appalling.
Don't try to complain, they set their mangy DOGS - so called security wimps on you, and actually blame you for daring to complain.
PROPER EDUCATED MANAGERS are never available !
THUMBS DOWN ALL ROUND.