Selfridges Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“BUY ELSEWHERE!!!!”

Written on: 17/03/2015 by Elsiev67 (1 review written)

Bought a toaster that cost £80, broke after 2 weeks! The real problems started when I phoned customer services to tell them. Very rude and unhelpful staff. Was told I had to box up the toaster and send it back at my own expense, so they could repair it. It has now been 4 weeks and I still haven't a toaster and when I phone to check progress of the repair, I am told to can't say and I just need to wait. I will never buy from Selfridges online again. Wish I had read the shocking reviews before… Read Full Review

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★☆☆☆☆

“Item shown is not the item sent”

Written on: 10/03/2015 by Denise439 (1 review written)

Ordered perfume from online Selfridges as price was good, did not read all the small print just noticed picture was the same as all the other sellers, so I thought this is what I was purchasing. When the item arrived a week late it was not the item I was expecting, completely different from the picture, I have had to send it back and order the same item from Debenhams. I have tried to complain to Selfridges but even this is very difficult. I will never use again or recommend them… Read Full Review

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★☆☆☆☆

“If I could score Selfridges below a 1, I would have...”

Written on: 31/01/2015 by Sanaag90 (1 review written)

I put in an order before Christmas. A part order came through, so I emailed to find out what was happening with my missing item. First I was told it was on its way in a separate parcel. When I queried the expected date of arrival, as I had yet to receive a confirmation of delivery text from the courier, I was told that the item had been delivered and collected from the post office!!! I questioned this and did not get a response. I attempted to phone to lodge a complaint, but was advised this… Read Full Review

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★☆☆☆☆

“Absolutely disgraceful how Selfridge treated their...”

Written on: 30/01/2015 by qeAbbott488 (1 review written)

i have been waiting to receive two refunds from Selfridge since the middle of December 2014 and until now end of Jan 2015 i still havent received any money from them. I had made numerous telephones calls and emails to their customer service but nobody care to deal with my issue promptly and effectively. i have purchased many items in their London oxford street store but this was my 1st time i tried to place the order online as i thought they are one of the most reputable department store in… Read Full Review

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★☆☆☆☆

“Selfridges online: or the story of how to destroy a brand”

Written on: 30/12/2014 by PhilippeLondon (1 review written)

This is sadly now well documented. Selfridges have got their online service completely chaotic. Do avoid at all costs. Their management should have either stuck with what they do well: their high street flagship store. Or they should have hired the right team to start their online service. We ordered two toys mid-November. Got the dispatch confirmation. A delivery came, but ... one of the toys was missing. And since mid-November, it has been a complete shamble. Multiple calls and emails. And… Read Full Review

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Philippelondon's Response to PhilippeLondon's Review

Written on: 31/12/2014

Self comment The Day After: Amazon order has been delivered before noon! Can you believe this? I mean it is just extraordinary. Well done Amazon (Mr Selfridges, why don't you use LinkedIn and figure out who you now need to hire - in addition to the PR agency to make up for that disaster!).

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★☆☆☆☆

“do not buy”

Written on: 29/12/2014 by Aimee0505 (2 reviews written)

Wouldnt of give any stars if I could! very poor returns policy, very poor online shopping experience and wish I had read the reviews on this site before buying anything online with Selfridges. I will not buy off this company again, I will use house of frazer and john lewis as other reviews have recommended, a much better shopping experience!… Read Full Review

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★☆☆☆☆

“do not buy”

Written on: 29/12/2014 by Aimee0505 (2 reviews written)

Wouldnt of give any stars if I could! very poor returns policy, very poor online shopping experience and wish I had read the reviews on this site before buying anything online with Selfridges. I will not buy off this company again, I will use house of frazer and john lewis as other reviews have recommended, a much better shopping experience!… Read Full Review

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★☆☆☆☆

“Terrible. Ordered and paid for item (inc express...”

Written on: 24/12/2014 by goColeman152 (1 review written)

Terrible. Ordered and paid for item (inc express delivery) never turned up and never informed me. Eventually I got in touch to be informed they had cancelled it and forgot to pass the message on! Only thing worse is their customer service… Read Full Review

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★☆☆☆☆

“Click & Collect - Rubbish”

Written on: 23/12/2014 by Victoriab1977 (1 review written)

Very disappointed. Just 1 item (Ferragamo perfume gift set £76) they couldn't even get right. Order made Nov 28, very quick to charge my credit card. Today is Dec 23 and still waiting to collect this item with xmas just few days away. Emailed twice and telephoned 3 times (long hold music every time) and Customer Services have no clue, they waffle on the phone, keep you on hold, say they will get back which they don't and can't wait to get you off the phone as their whole day consists of… Read Full Review

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★☆☆☆☆

“Will never shop online or in store again!”

Written on: 22/12/2014 by Keltong16 (1 review written)

Nightmare customer service from such a beautiful well established store. I've shopped with Selfridges for many years. However never will they get a sale from me again. Online delivery goes missing in action - no communication from them 5 days to put an order together!!! Only to find items are out of stock and I won't get a refund for 5 business days! … Read Full Review

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★☆☆☆☆

“The worst online shopping experience I have ever had”

Written on: 20/12/2014 by GrazPros11 (1 review written)

I purchased an expensive, designer coat from Selfridges' online store on 18 December 2014. The website gave my size as being available. After having placed the item in my "basket", much to my delight, I saw that the system had automatically reduced the item by 50% (writing in red stating: sales AW14 50%). I proceeded to check-out, payment was via credit card (thus pre-authorised, with amount being placed on hold). As I had read that sometimes an item may go out of stock between the time of… Read Full Review

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★☆☆☆☆

“Awful - worst online shop I've ever used”

Written on: 17/12/2014 by d352 (2 reviews written)

Order 1: Ordering nine articles. After a week, order still shows 'in progress'. Contact customer care, who tell me 'Sorry, all nine items out of stock' - bad luck. Why did it take them so long? Order 2: Ordering two articles. After a week, they tell me one of the articles is out of stock. They again need a week to tell me this. Now, another week later, the supposedly in-stock item still has not shipped. But of course, the only thing they are capable of is charging you for the order, this has… Read Full Review

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★☆☆☆☆

“Selfridges International Delivery”

Written on: 06/12/2014 by LizethJenkins17 (1 review written)

I took advantage of the sale over the black Friday (nov 28th 2014 ) which was 20% off, ordered three times totaling 1500gpb, when my package arrived one item was incorrect and is now out of stock, it seems to be an issue across the board with other people. Now having to contact them by email and ringing them up, they just seem to be very rude and robotic lame excuses, apologies that don't have any value behind other than me Costing me a load in telephone calls overseas. Then they start… Read Full Review

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★☆☆☆☆

“Online Issues - delivery nowhere to be found”

Written on: 03/12/2014 by Meadowhell (1 review written)

I also took advantage of selfridges black Friday event, my delivery was supposed to arrive by parcelforce on or before 2nd dec, as I waited in all day, re checked the tracking number parcelfroce sent and the number does not exist in their system, so I emailed both parcelforce and selfridges and received no reply, then I rang selfridges to be told, they cant find where my order is, they will query with dispatch and let me know in 48hrs what has happend to it1 NEVER EVER AGAIN would I buy from… Read Full Review

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★☆☆☆☆

“Last time I attempt to buy online from Selfridges”

Written on: 02/12/2014 by Ari427 (1 review written)

I decided to be organised with my Christmas shopping this year and decided to make the best of Selfridges Black Friday 2014 campaign. I managed to obtain the code early and placed an order on Wednesday 26th November, saving in excess of £200 as I ordered many items. I duly received an order acknowledgment. To my dismay I then receive an email today (2nd December) telling me that the Michael Kors handbag I ordered (saving £48) was out of stock. I telephoned customer services to complain at the… Read Full Review

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★☆☆☆☆

“Selfridges Online Service = DISGUSTING”

Written on: 30/09/2014 by qjLewis-Alt381 (1 review written)

I have never been so disgusted in all my life with a store on their customer service. Yes, their stores may be grand, but their online customer service is a JOKE. I order a Vivienne Westwood purse. It was delivered to me faulty. I emailed them asking what do I do, but no reply.. Until 13 days later. But by then, I had already contacted them by phone (I would recommend this to future complaining customers, do over phone not via email!!!) in which they told me I would have it picked up the… Read Full Review

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★☆☆☆☆

“never again”

Written on: 18/09/2014 by rhiasnana (1 review written)

I bought an electric toothbrush from the online store, I got an electric toothbrush (eventually), but not the one I ordered shown on the website. I was not offered a replacement but sent an returns label when I complained. Selfridges sent me a partial refund, even though it was not my fault I was sent the wrong item. I appreciate I did not have to pay to return it, but I should not have been expected to pay the delivery costs to get the wrong item in the first place. If the ordered item was… Read Full Review

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★☆☆☆☆

“I have bad shopping experience in my life.I went...”

Written on: 09/09/2014 by farhanaimam (1 review written)

I have bad shopping experience in my life.I went Selfridges-ladies floor to do my shopping. I was choosing one perfume called 'ROJA'; there was a female staff working at that ROJA perfume selection. I was trying two or three flavor of that brand of perfume. And could not decide which one-I will buy just because I already have different flavor of ROJA perfume.At that time that (staff) lady told me'have you heard the brand name before?' !! I am shocked!!! I wanna say the lady, behave yourself… Read Full Review

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Farhanaimam's Response to farhanaimam's Review

Written on: 09/09/2014

Time was 1400 to 1600 on 9/9/14, I could not believe ROJA sales assistant behavior is so disgusting. She ruined my all day, she has demolished selfridges well-known status.

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★☆☆☆☆

“The worst shopping experiance of my life”

Written on: 21/07/2014

Last month I contacted selfridges customer service to ask about the bodymetrics scanner, a service that selfridges offers to their clients. I explained that I will travel to London because I wanted to test this new technology. I live in Germany and we don't have this technology here. In my email it is very clear that I only travel to London for this reason. A Customer service employee answered that the bodymetrics service is offered in the opening time and that it is not necessary to get an… Read Full Review

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★☆☆☆☆

“Online store is disgusting and customer service is worse”

Written on: 17/07/2014 by Lovebforb (1 review written)

I ordered a watch for my boyfriends birthday I ordered it 2 weeks before his birthday so it would arrive in plenty of time however they took the money from my account but I recieved no contact from them or watch ! so the parcel didn't arrive so the day before his birthday I phoned customer service and they said the watch was out of stock and I would be refunded however it has been a month since I ordered it and I still have no refund and they have £445.48 of my money !!! I've made 6 phone… Read Full Review

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