Selfridges Reviews

Click here if this is your business
★★☆☆☆
1.7 / 5
83
19% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
Selfridges - Ask a question now

Media Gallery for Selfridges

Selfridges
Selfridges

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Terrible customer service”

Written on: 21/01/2016 by Morristz345 (1 review written)

Only part of ordered item arrived, customer service a complete waste of time. Will never buy from Selfridges again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“fantastic customer service”

Written on: 20/01/2016 by Kasey179 (1 review written)

visted their london store for sunglasses, bought myself and the wife a pair. Staff could not do enough for us… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Returned item, no refund”

Written on: 20/01/2016 by 318Nolan (1 review written)

Total joke of a supposed luxury shop. Send me soiled goods, no email to say that they have received them back, no refund. When I question them about (two emails), they finally tell me three weeks after they receive the goods that they will refund it manually if I telephone them. I call and tell the woman my card details (which I am not even sure she understood as she repeated it back to me wrongly repeatedly) she can't tell me why it was not refunded and it will take a further 5 days. Go to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ATROCIOUS Customer Service!”

Written on: 20/01/2016 by lilifernandez (1 review written)

I still can’t believe this place can call itself “the best department store in the world”. That must be a joke… I received a gift card for my leaving do and wanted to use it during the sales. Well, surprise, surprise! The card doesn’t work, so the money that was given to me in this gift card is now lost somewhere. Who knows where? The main issue is that their called “Customer Service line” is totally useless! Every time I call someone different answers, and it is impossible to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shockingly bad customer service”

Written on: 10/12/2015

The level of customer service for this store is so low it drops off the scale. I have worked in Customer services for 10 years, if our Company offered the same level of service we would of gone bankrupt by now. Three weeks ago I bought a men's scarf at a cost of £30. The store is approximately 50 miles away. The scarf was, a Christmas present for my dad who lives in Scotland. Wrapping said present it was discovered that the Security tags had been left on the scarf rendering it useless. I had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst customer service”

Written on: 06/07/2015 by Baxterot1978 (1 review written)

Worst customer service Received gift vouchers for my birthday, which I decided to save for the sales. Went into Selfridges and spent about £500 on various purchases, used part of my gift vouchers on some of the purchases and some of the gift vouchers on a bag and paid the balance. Despite explaining to customer services that I purchased a faulty bag and would like a full refund rather than part voucher and part refund. This is due to the fact that I had already done all my shopping and had I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BUY ELSEWHERE!!!!”

Written on: 17/03/2015 by Elsiev67 (1 review written)

Bought a toaster that cost £80, broke after 2 weeks! The real problems started when I phoned customer services to tell them. Very rude and unhelpful staff. Was told I had to box up the toaster and send it back at my own expense, so they could repair it. It has now been 4 weeks and I still haven't a toaster and when I phone to check progress of the repair, I am told to can't say and I just need to wait. I will never buy from Selfridges online again. Wish I had read the shocking reviews before… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Item shown is not the item sent”

Written on: 10/03/2015 by Denise439 (1 review written)

Ordered perfume from online Selfridges as price was good, did not read all the small print just noticed picture was the same as all the other sellers, so I thought this is what I was purchasing. When the item arrived a week late it was not the item I was expecting, completely different from the picture, I have had to send it back and order the same item from Debenhams. I have tried to complain to Selfridges but even this is very difficult. I will never use again or recommend them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“If I could score Selfridges below a 1, I would have...”

Written on: 31/01/2015 by Sanaag90 (1 review written)

I put in an order before Christmas. A part order came through, so I emailed to find out what was happening with my missing item. First I was told it was on its way in a separate parcel. When I queried the expected date of arrival, as I had yet to receive a confirmation of delivery text from the courier, I was told that the item had been delivered and collected from the post office!!! I questioned this and did not get a response. I attempted to phone to lodge a complaint, but was advised this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolutely disgraceful how Selfridge treated their...”

Written on: 30/01/2015 by qeAbbott488 (1 review written)

i have been waiting to receive two refunds from Selfridge since the middle of December 2014 and until now end of Jan 2015 i still havent received any money from them. I had made numerous telephones calls and emails to their customer service but nobody care to deal with my issue promptly and effectively. i have purchased many items in their London oxford street store but this was my 1st time i tried to place the order online as i thought they are one of the most reputable department store in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Selfridges online: or the story of how to destroy a brand”

Written on: 30/12/2014 by PhilippeLondon (2 reviews written)

This is sadly now well documented. Selfridges have got their online service completely chaotic. Do avoid at all costs. Their management should have either stuck with what they do well: their high street flagship store. Or they should have hired the right team to start their online service. We ordered two toys mid-November. Got the dispatch confirmation. A delivery came, but ... one of the toys was missing. And since mid-November, it has been a complete shamble. Multiple calls and emails. And… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Philippelondon's Response to PhilippeLondon's Review

Written on: 31/12/2014

Self comment The Day After: Amazon order has been delivered before noon! Can you believe this? I mean it is just extraordinary. Well done Amazon (Mr Selfridges, why don't you use LinkedIn and figure out who you now need to hire - in addition to the PR agency to make up for that disaster!).

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“do not buy”

Written on: 29/12/2014 by Aimee0505 (2 reviews written)

Wouldnt of give any stars if I could! very poor returns policy, very poor online shopping experience and wish I had read the reviews on this site before buying anything online with Selfridges. I will not buy off this company again, I will use house of frazer and john lewis as other reviews have recommended, a much better shopping experience!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“do not buy”

Written on: 29/12/2014 by Aimee0505 (2 reviews written)

Wouldnt of give any stars if I could! very poor returns policy, very poor online shopping experience and wish I had read the reviews on this site before buying anything online with Selfridges. I will not buy off this company again, I will use house of frazer and john lewis as other reviews have recommended, a much better shopping experience!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible. Ordered and paid for item (inc express...”

Written on: 24/12/2014 by goColeman152 (1 review written)

Terrible. Ordered and paid for item (inc express delivery) never turned up and never informed me. Eventually I got in touch to be informed they had cancelled it and forgot to pass the message on! Only thing worse is their customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Click & Collect - Rubbish”

Written on: 23/12/2014 by Victoriab1977 (1 review written)

Very disappointed. Just 1 item (Ferragamo perfume gift set £76) they couldn't even get right. Order made Nov 28, very quick to charge my credit card. Today is Dec 23 and still waiting to collect this item with xmas just few days away. Emailed twice and telephoned 3 times (long hold music every time) and Customer Services have no clue, they waffle on the phone, keep you on hold, say they will get back which they don't and can't wait to get you off the phone as their whole day consists of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Will never shop online or in store again!”

Written on: 22/12/2014 by Keltong16 (1 review written)

Nightmare customer service from such a beautiful well established store. I've shopped with Selfridges for many years. However never will they get a sale from me again. Online delivery goes missing in action - no communication from them 5 days to put an order together!!! Only to find items are out of stock and I won't get a refund for 5 business days! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The worst online shopping experience I have ever had”

Written on: 20/12/2014 by GrazPros11 (1 review written)

I purchased an expensive, designer coat from Selfridges' online store on 18 December 2014. The website gave my size as being available. After having placed the item in my "basket", much to my delight, I saw that the system had automatically reduced the item by 50% (writing in red stating: sales AW14 50%). I proceeded to check-out, payment was via credit card (thus pre-authorised, with amount being placed on hold). As I had read that sometimes an item may go out of stock between the time of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful - worst online shop I've ever used”

Written on: 17/12/2014 by d352 (2 reviews written)

Order 1: Ordering nine articles. After a week, order still shows 'in progress'. Contact customer care, who tell me 'Sorry, all nine items out of stock' - bad luck. Why did it take them so long? Order 2: Ordering two articles. After a week, they tell me one of the articles is out of stock. They again need a week to tell me this. Now, another week later, the supposedly in-stock item still has not shipped. But of course, the only thing they are capable of is charging you for the order, this has… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Selfridges International Delivery”

Written on: 06/12/2014 by LizethJenkins17 (1 review written)

I took advantage of the sale over the black Friday (nov 28th 2014 ) which was 20% off, ordered three times totaling 1500gpb, when my package arrived one item was incorrect and is now out of stock, it seems to be an issue across the board with other people. Now having to contact them by email and ringing them up, they just seem to be very rude and robotic lame excuses, apologies that don't have any value behind other than me Costing me a load in telephone calls overseas. Then they start… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Online Issues - delivery nowhere to be found”

Written on: 03/12/2014 by Meadowhell (1 review written)

I also took advantage of selfridges black Friday event, my delivery was supposed to arrive by parcelforce on or before 2nd dec, as I waited in all day, re checked the tracking number parcelfroce sent and the number does not exist in their system, so I emailed both parcelforce and selfridges and received no reply, then I rang selfridges to be told, they cant find where my order is, they will query with dispatch and let me know in 48hrs what has happend to it1 NEVER EVER AGAIN would I buy from… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview