B&Q Reviews

Click here if this is your business
★★☆☆☆
1.7 / 5
20% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Review Centre provide unbiased consumer reviews of B&Q and other home & garden and DIY shops. Give your experiences of B&Q and read what other visitors thought. We also have reviews of many B&Q products in the www.diy.com B&Q's online store.
? Ask our helpful community of experts about this product or company
B&Q - Ask a question now

Media Gallery for B&Q

B&Q
B&Q

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Valspar paint - bad quality”

Written on: 19/01/2015 by lvbp58 (2 reviews written)

B and Q is one of the worst customer service complaints service. Have no knowledge of the products they sale or any care for the customer. Bought Valspar paint, after two coats came out very patchy, took nearly 3 days to dry and this is the worst paint I have ever used. DO NOT BUY IT or believe any of their advertisement that is doesn't need primer or it covers with first coats. The reality is that: 1. Need primer 2. Need at least 3-4 coats 3. Waste of your money Very disappointed with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Had appointment to view bath suites and too have a...”

Written on: 19/01/2015 by DeclanWelsh (1 review written)

Had appointment to view bath suites and too have a plan put together arrived at store only to be told by a young asst that the asst meant to be helping us had phoned in sick that morning and could we make another appointment I asked her why she had not contacted us to let us no he wouldn't be there for the appointment she just looked at me I told her that this was not good customer service she just looked at me I had to take time off work to attend this appointment but she didn't care perhaps… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“B&Q stands for Bypass & Quit!”

Written on: 17/01/2015 by dwalaptop (1 review written)

Rude, arrogant, unhelpful, miserable staff with poor product knowledge, who fail to apologise when they regularly overcharge you on the ticket price! After several years of putting up with it, today's rudeness was the last straw. For me, B&Q stands for Bypass & Quit, which is exactly what I'll be doing in favour of Wickes, Screwfix and Homebase who may have their faults, but by comparison to this lot, feel like heaven to shop with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“b&q paint colour”

Written on: 17/01/2015 by Kearns65 (1 review written)

Don't buy b&q paint colour daft as this sounds it doesn't stick to the wallpaper propelled you roll it on and when the roller passes over it again 20 % goes back on the roller never seen anything like it. They said they can send it for testing but u can't have your money back for at least 8 week so I took my money back without testing. Good job I took a video of it or they wouldn't have refunded the open container… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“B&Q norwich”

Written on: 15/01/2015 by 329Power (1 review written)

Just want to say that your supervisor and staff were really very helpful last Tuesday evening at norwich. I was in a wheelchair and had bought a very large plant pot. They helped me at every stage. So thank you b&Q evening shift on Tuesday 13January 2015. Your supervisor saved the day!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Design a kitchen... don't bother”

Written on: 12/01/2015 by Montgomerycz155 (1 review written)

December 2014 - spent 3 appointments with B&Q Chelmsford trying to design a very small kitchen from a measurement plan and very detailed photographs.... it was to replace like for like nothing too hard. Supply only they had fitted my father-in-law's kitchen but done such a poor job we were not going to have fitting as well.... (that's another story).... On second visit they had put cupboards where no cupboards even existed...our photograph clearly showed a table.. but they had put cupboards… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“poor customer service ”

Written on: 10/01/2015 by bbwsweetheart (1 review written)

Been to Bilston b and q today and what a joke.waited over 40mins for wood cutting service. Then gad to load wood myself onto trolley. Absolutely disgusted. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“HomeFit Service Unfit for Purpose”

Written on: 07/01/2015 by rodeodrive (1 review written)

Ordered wood floor to be fitted using B&Q home fit service. Never in my years even as an average DIYer have I ever seen such shocking work. Six months later my floor is still separating, squeaking and unfinished. You can place a £2 coin "everywhere" between the gaps. Customer service at B&Q HomeFit is appalling. Finally paid myself for a surveyor to expertly report that the floor is "unfit for purpose". Even though B&Q promise work guarantee try and get them to honour this, impossible. Small… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never again”

Written on: 07/01/2015 by Rachels75 (1 review written)

B & Q staff are suffering from lack of instruction, training and product knowledge. Whilst trying purchasing some Cooke & Lewis kitchen cabinets the amount of incorrect and conflicting information received was mind-blowing and resulted in incorrect and incomplete deliveries of items, which then had to be returned, etc. The whole process was and continues to be a hugely drawn-out and time-wasting experience. I personally will never ever shop at B & Q again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“What a Rubbish Service”

Written on: 06/01/2015 by Markperonius (1 review written)

After ordering items costing over £300 and taking a day of work the items dont turn up. I ran b+q and they said there computer system didnt take the payment properly so i would have to wait another 2 days as the items were now confirmed past their cut off at 3pm. When i asked to be put throu to someone who could sort this mess out i was told they would ring me back. Still waiting and it's 20:30 and they close at 20:00 so i guess im going to get NO answer today… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“B&Q Hell”

Written on: 04/01/2015

Just came off the phone to HQ (a second time) not happy at all. Full experience shortened for brevity... Thu 2nd Jan 15 - ME : Phone call to wakefield store. May I bring back for refund (not refill) a calor gas bottle I bought at Huddersfield B&Q quite a while ago? The reply... YES. - ME : Drove to Wakefield store with said gas bottle. - Wakefield staff - Sorry, you CAN get a refund on the bottle, but you will have to go back to the store you bought it from. Fri 3rd Jan 15 - ME… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Blackburn B&Q garden centre is the best”

Written on: 02/01/2015 by Bamboolady (1 review written)

I had a wonderful experience at Blackburn B&Q garden centre. There is a wide selection of garden equipment and outdoor plants, I was spoilt for choice with all the plants and fruit trees. I bought two large terrocota plant pots and a member of staff had to climb high on a ladder to get one down. He was a fantastic member of staff, so helpful and extremely efficient. If you need to know anything ask Dale and he will help you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“B&Q Belvedere”

Written on: 01/01/2015 by Johnbuttigieg (1 review written)

The worst experience I have had in a store of any kind I have had in the 49 years I have been on this earth! I went in today to by a piece of MDF and to have it cut using their cutting service. After waiting at the cutting station for some time I asked a woman on the till if she could arrange for someone to come to help me. I must say she was very polite and did it straight away. Then upon my return to the cutting station, a jumped up little idiot of a man shouted at me from about 50 feet away… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“KITCHEN NIGHTMARE PURCHASE !”

Written on: 30/12/2014 by HaileeRodgers (1 review written)

Brought kitchen from b@q,it was nightmare from start to finish ! Had a couple of special order items the srore does not stock one item was a corner cabinet,we had 5 delivered all damaged! one we had was said to have been quality checked what a joke,they dont no the meaning of quality checked! at one point a cabinet didnt even arrive but we were given no explanation why it didnt come,this took over 4 weeks all this time we had incomplete unuseable kitchen,in the end we refused to send any… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“real Christmas Tree awful”

Written on: 29/12/2014 by jaynegrose (1 review written)

I was appalled I paid 40 pounds for a real tree which was already netted as the guy had gone that does the trees. Got it home it looked awful phoned bnq they wouldn't exchange. Day one needles were dropping even thought tree away from heat and watered. I have already taken tree down as the needle drop was horrendous. Please never buy a tree from here it will ruin your Christmas… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Nothing special - basic range of goods at decent prices”

Written on: 26/12/2014 by Darkystar (4 reviews written)

I see a lot of negative reviews for B&Q but this has not in general been my own experience at the Ashford store in Kent. I am always working on a variety of projects and find B&Q to be a decent source of the basic requirements for building and constructional work. Any problems are always dealt with efficiently and refunds never an issue. Having said this I would not use B&Q for any specialist tools or materials, for example they are great for a range of constructional DIY timber, however - I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“B & Q Kitchen - avoid”

Written on: 24/12/2014 by faSparks48 (1 review written)

Bought a Cooke and Lewis Kitchen and hugely disappointed with B and Q. The quality seem okay, it was £10k including appliances, but has been a nightmare from the start. In summary, wrong colour doors, screws not fitting, wrong parts etc, ordering glass shelves and getting wooden (after up lighters have been fitted) and then being told they don't supply theses any more. It's taken me 3 months and still not resolved. Staff basically just don't bother returning e mails or calls, I finally made… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“What a load of bags”

Written on: 23/12/2014 by Jadew186 (1 review written)

Another year of DIY, another £500 plus spent at B&Q on Mucklow Hill, Halesowen. Went to get a few minor things going towards the end of the job cost nearly £40, going through the self service checkout and grabbed a carrier bag hanging on the side of a till, when a female staff member jumped in and quite sternly told me you need to pat 5p for that bag. Well B&Q shove your bags, shove your membership .. going to shop elsewhere where they have a better customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Kitchen Work tops”

Written on: 22/12/2014 by Zzzzzzzzzzzz (1 review written)

I bought a cook and Lewis kitchen from them this year. We told the sales man we wanted easy to clean and maintain work tops, he showed us a nice one said if it is damaged at all it is easy to repair, you just use the filler compound and sand and polish. It was the expensive new earth stone which did look nice in the shop. What he failed to tell us was it needs a specialised fitter to sand and polish it when first fitted and then polished every week there after. It looks a mess, if the hot… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Click and Collect is a waste of time”

Written on: 19/12/2014 by mwrcrentals (2 reviews written)

Ordered some hooks, which are great, to click and collect. Available next day after 12, so go into store to collect. After waiting 25 minutes told they can't find the order and to hang on. 15 minutes later told the order hasn't arrived and to come back tomorrow. Then went to look for hooks in store, after being told the wrong place twice finally found them, and paid again leaving the store 1 hour 12 minutes after I arrived.... Still waiting for a refund for the ones I didn't collect.... So… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview