B&Q Reviews

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  • Quality of service

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Summary

Review Centre provide unbiased consumer reviews of B&Q and other home & garden and DIY shops. Give your experiences of B&Q and read what other visitors thought. We also have reviews of many B&Q products in the www.diy.com B&Q's online store.
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Latest Reviews

★★★★★

“Staff went the extra mile”

Written on: 26/06/2016 by George130616 (1 review written)

This review is for the B&Q Holywood Exchange site. I was looking for some assistance with the bathroom appliances and was approached by a staff member, he had a great knowledge of the bathroom ware , a large order was placed, and a date was arranged for delivery , but due to stock levels in the store he was aware he my not meet the delivery date , he rang to make me aware of this information not once but twice.The delivery arrived on time with all the items . Thank you again for your… Read Full Review

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★☆☆☆☆

“Delivery service ”

Written on: 20/06/2016

We received confirmation email that all 9 doors we ordered would arrive today (17th) but we only received two. The others are apparently sat in Crewe defo since this morning? Why if we were told delivery today?? I took a day off work to wait for these doors as delivery is 8-6 to which the two arrived at 5:10pm with no communication of times throughout the day. We also booked a joiner to come fit the doors tomorrow morning which we have had yo cancel because of the lack of doors. We have been… Read Full Review

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★☆☆☆☆

“Customer Service is disgusting ”

Written on: 15/06/2016 by Damieno429 (1 review written)

I ordered some new door handles in April and they did not arrive so I telephoned customer service, after waiting on hold for 20 mins I spoke to someone who informed me they had my order number but could not see it as they were on an old system. They put me on hold for another ten minutes for someone else to come on the phone and say they have found my order and it was stuck in their system. I was then told it would have to go to another department I asked can you not cancel and reorder, I was… Read Full Review

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★★★☆☆

“There web site”

Written on: 13/06/2016 by 402Prater (1 review written)

They want you to write a review and if its not good for them they will not publish it,they only put good reviews on there web site… Read Full Review

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★☆☆☆☆

“Lazy staff”

Written on: 09/06/2016 by Ayana281 (1 review written)

While purchasing 4 huge bags of bark from consett branch, not one offer of help by the males,staffing the garden section although standing watching me... No offer to help me to checkouts neither... However thank you to the lady who offered to help me to my car, I pity you having to work with these people!!!… Read Full Review

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★★★★★

“Friendly/helpful staff”

Written on: 04/06/2016 by Milana25 (1 review written)

I would just like to say thank you to both Isaac from the B&Q store in Beckton. Even though what I needed was not in store he was happy to show me the alternatives. Ive had bad customer service in the past in this branch where the staff members where no were to be seen and just seemed unwilling to help. Can I also say thank you to assistant at the same branch for his well spoken phone customer service and positive energy. Well done. Looking forward to my next shop with B&Q… Read Full Review

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★☆☆☆☆

“Waste of time NO CUSTOMER SERVICE ONLINE”

Written on: 25/05/2016 by mark-uk-gb (2 reviews written)

Avoid buying online its a nightmare, damaged goods delivered refused delivery so want a refund still waiting, stores are fine but you try contacting customer service by phone or email, phone is a premium number & it does not tell you how long you will be waiting, i have tried 3 times over 20 minutes a time no response. 2 emails no response. Get your act together B&Q lost my custom I will let my credit card company do a charge back … Read Full Review

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★☆☆☆☆

“No pensioner discount given on items”

Written on: 21/05/2016 by Zionl430 (1 review written)

I am a pensioner and get a 10% discount on a Wednesday. I wanted 12 8x4 sheets of hardboard and waited till today to get a discount. The sheets are £7.95 each, but if you buy 5 or more they are £6.54 each. I worked it out that they would cost me £78.48 before my pensioner discount. After discount they would cost me £70.64. Although that works out £4.64 more than they would have cost at another DIY store, I was happy with that as the other DIY store is not so near. I had the boards cut in… Read Full Review

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★☆☆☆☆

“Cancelled order”

Written on: 17/05/2016 by 75Bender (1 review written)

Placed an order online after viewing flooring in a store as too heavy to put in my car. Very simple, chose delivery date in 10 days time and thought no more of it. The evening before delivery I checked my online account as I'd heard nothing and found the delivery date today not tomorrow as expected. Too late to call so called the next morning at 8am but gave up after 49 mins on hold. Waited in for delivery to receive a call at midday to say sorry we are unable to deliver goods as they were no… Read Full Review

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★☆☆☆☆

“Fitted Kitchen”

Written on: 13/05/2016 by Jonsteph (1 review written)

WHY WHY WHY did I not take notice of the reviews on here? I wanted a new kitchen and shopped around. The thing that made me choose B&Q was the recommendation from WHICH. WHICH, the peoples champion, I thought I cant go wrong. I was told that their best fitter would do the job. He came and did a survey, saying that he had so much work on that it would be two months before he could start. This didnt bother us because we were getting the best fitter. Two days before he was due to start b&q… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 13/05/2016 by Unknown24 (1 review written)

They lost our order but took the money. After about 5 calls and being put on hold for about 2 hours in total we had to contact our bank to get a code. When rang back they still messed about and kept putting us on hold. No apology and totally inefficient. Made absolutely no effort to try to find our order or reinstate it even though they knew they had taken the money but not delivered anything… Read Full Review

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★☆☆☆☆

“Hopeless Non Existent Delivery Service”

Written on: 11/05/2016 by richardhen (1 review written)

B&Q use a delivery company, DX Freight, for my flooring that never phone me to arrange delivery, and never answer their phone on many repeated occasions for 10 minutes at a time. Emails to their email address all bounce back. Their tracking website is of no use. The B&Q delivery department have been advised but they have been of no help also. What is the point of providing a delivery service if they don't want to talk to the customer to arrange delivery? My advice to everyone is to not buy… Read Full Review

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★☆☆☆☆

“Dont bother unless you want to me messed about”

Written on: 10/05/2016 by Clevelandya203 (1 review written)

Ordered tiles online along with grout etc. The grout and other bits were due on the Thursday and although it did come, it was around 7pm so could of not bothered waiting in had i known. Anyway on opening the 2 boxes, I found that out of 12 items that were supposed to be there, only 2 had arrived. Rang the following day to an aganising wait of your call is important to us for 25 minutes. Lady didnt have a clue what i was on about and then clicked that parcel force had sent back the parcel with… Read Full Review

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★☆☆☆☆

“Awful, Awful, Awful!”

Written on: 08/05/2016 by SammyDB (1 review written)

On the 6th April I took a full day off work (delivery between 8am & 6pm)to take receipt of 6 internal doors. Why B&Q can't offer am or pm slots I'm not quite sure? Anyway, at 8.19am I received a generic text stating my delivery was due and gave a link to track the delivery (which was a waste of time as no other information was available). I waited in all day and when it got to 5.30pm I started to get worried so gave customer services a ring. What a joke that was, I waited 25 minutes to get… Read Full Review

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★★☆☆☆

“Where's my flooring?”

Written on: 04/05/2016 by Smithdr164 (1 review written)

I placed an order online for 11 boxes of laminate flooring which wasn't available to collect in store and added on 9 lengths of Scotia and a door threshold to match. These were all supposed to be delivered today. At 11am a van pulled up and 2 men got out. One said there was only part of my order. The sheet had 2 items but they only had one for me. This was a box containing the scotia and threshold. The laminate was missing. I signed for the box then called their customer service number. I… Read Full Review

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★★★★★

“re visit today”

Written on: 20/04/2016 by szMatthews132 (1 review written)

Excellent staff help..both items foundfor us..two oldies.one not good at walking and other sight impaired..pleasant atmosphere..perfect thankyou skeg… Read Full Review

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★☆☆☆☆

“two delivery' both wrong”

Written on: 20/04/2016 by Adalyn1984 (1 review written)

placed an order for a mitre saw on-line with next day delivery,order arrived as promised brilliant, but when i opened the box there was a tool box in it,not even remotely like we had ordered, tried ringing but 20 minutes of listening to music i gave up, so i took the product to my local store who managed to sort the problem out with customer services,they said they would resend out the order and collect wrong one two days later.The following day we received what we thought was our actual order… Read Full Review

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★☆☆☆☆

“customer service telephone”

Written on: 18/04/2016 by Sanders260 (1 review written)

Trying to contact b and q about a recent order tried telephoning no answer after 3omins tried again later still on the phone 50mins and no answer what a joke just got through lady very helpul… Read Full Review

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★☆☆☆☆

“feel like a fool ”

Written on: 14/04/2016 by LucasStuart295 (1 review written)

Paid up front for new kitchen should have taken a week.3 damaged side panels a whole week when nobody came.Tiles had to be taken off and done again all this just before Christmas.It was agreed I should receive compensation 4months later still waiting .Fobbed off with at least a dozen excuses now contacting solicitor.Don't Go To B &Q… Read Full Review

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★☆☆☆☆

“Terrible Service! Never Again! ”

Written on: 04/04/2016

Received a marketing email with a great offer on a Karcher pressure washer which I purchased online immediately. The price was debited from my credit card on the same day. On the day of delivery I waited in all day and the item did not arrive so I called B&Q to be told the item was not in stock and they would not fulfil the order. I had to call them even though they were not able to fulfil the order! I rely heavily on deliveries as I have had a heart attack and don't drive. I received a £20… Read Full Review

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