B&Q Reviews
Summary
Review Centre provide unbiased consumer reviews of B&Q and other home & garden and DIY shops. Give your experiences of B&Q and read what other visitors thought. We also have reviews of many B&Q products in the www.diy.com B&Q's online store.
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Latest Reviews
★☆☆☆☆
“Bying a shed”
Written on: 22/05/2013
Went to the Livingston B&Q today to order a garden shed. Came across two of the rudest disinterested salesmen we have ever met at B&Q (who are usual so helpful)The first grunted a reply without looking at us, the second reluctantly took some details then disappeared to get information on a product he had never herd of and he never returned. We found the product on the shelf four foot from where we were standing when we spoke to him. He did us a favor by disappearing as while we waited we... (read more)
★☆☆☆☆
“Dont Bother ”
Written on: 21/05/2013 by nikkioldbury (1 review written)
Ordered slabs from Halesowen branch and paid for them.To come from Kidderminster as Halesowen hadn't got them.To come between 12.30 - 3.30 had a phone call at 3.20 pm to say slabs had been accidently smashed but would come Tuesday .Guess what no slabs turned up.Called Halesowen and Kidderminster and blaming each other .Nobody knows where my slabs .Fantastic service B and Q. Got to wait for another call from them.Where are my Slabs?????????? (read more)
★☆☆☆☆
“B&Q next day delivery that doesn't deliver”
Written on: 20/05/2013 by derekhatton
I ordered 10 bags of Evergreen 4 in 1 on Thursday for next day delivery. When nothing arrived, I rang up on Saturday morning and after a 25 minute wait on the phone I was told that the order had been sent to Screwfix to deliver, but they had not done anything with it. I explained that the only reason I ordered it from B&Q was for the next day delivery so that I could use it at the weekend. They offered to deliver it on Monday or refund the money. Who is to say that B&Q would have ever have... (read more)
★☆☆☆☆
“Online delivery service that doesn't deliver”
Written on: 20/05/2013 by derekhatton
I ordered 10 bags of Evergreen 4 in 1 on Thursday for next day delivery. When nothing arrived, I rang up on Saturday morning and after a 25 minute wait on the phone I was told that the order had been sent to Screwfix to deliver, but they had not done anything with it. I explained that the only reason I ordered it from B&Q was for the next day delivery so that I could use it at the weekend. They offered to deliver it on Monday or refund the money. Who is to say that B&Q would have ever have... (read more)
★☆☆☆☆
“On Line Ordering”
Written on: 19/05/2013
I used this store to make an on line purchase I have never had so much trouble with an online purchase. The item cost £14.99 + £5.00 Delivery. They sent me an item worth about £2.50 and on contacting them was told I could purchase the item from one of their stores which was an hour away by care. I had to take the wrong item back to them pick up the correct item. I’m now £5.00 delivery + Fuel cost out of pocket. It appears that they don’t care so I suppose they have offshore accounts... (read more)
★☆☆☆☆
“combi boiler”
Written on: 18/05/2013 by veryangryxcustomer
Hi my father bought a Biasi combi boiler from the beeston store leeds.he had arranged for the plumber to fit.After fitting the boiler wouldn't start and after the some testing the plumber said the the pcb board was faulty and he said because of the cost he suggested he remove it and take back to shop for exchange and he would return next day to fit the replacement.we got in store and a call was put out for the man from... (read more)
★☆☆☆☆
“bought a EURO CELL upvc door here. ... very , very...”
Written on: 15/05/2013
bought a EURO CELL upvc door here. ... very , very flimsey, whole door flexes when you close the handle to lock. You can actually push gently on the centre panel and it'll flex in ! Had to buy seperate handles which were 'nt cheap to buy but sure were cheap to make as they 're sloppy after 6 months.Junk. Some of the staff in the store exremely rude and even stroppy. (read more)
★☆☆☆☆
“Faulty kudox radiator and expect me to pay plumber's...”
Written on: 08/05/2013 by Morganbeanie
Bought two kudox radiators from b&q within 5 months of installation one of them has developed rust and is leaking. b&q have sent me a new rad and now expect me to pay the plumber's labour costs in replacing the radiator,i told the lady on the phone i know am going to go through hell getting my money back so they should send their own plumber. Is it legal for them to make me pay e labour costs? i have no money. Now they wont change date for collecting the damaged radiator even after telling... (read more)
★★☆☆☆
“Hate the in-store music!!”
Written on: 05/05/2013
Went to the B&Q near Newcastle. Really put off by the in-store music which was far too loud - couldn't concentrate on my bathroom purchase to the extent that i left as soon as I could. Not sure why it is necessary to have such loud music - why have music at all anyhow, it's irritating. I guess it's a reflection of the half-wits who run B&Q - not a place of intelligent people. (read more)
★★★★★
“wooden decking”
Written on: 27/04/2013
My boyfriend has just laid some wooden decking purchased from B&Q and the happiest person in the world, I've only been asking him to do this for five years! Anyway I'm drifting away from the point of this review, B&Q were fantastic in every single way, great service, great products, great prices, me and my boyfriend will be returning to B&Q. (read more)
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Showing 1 - 10 of 445 Reviews
★☆☆☆☆
“B&Q Appliances Cancelled My Order - Now 800 out of pocket!”
Written on: 19/04/2013
This morning I ordered 3 items from B&Q appliances after feeling relieved and excited by the fact it does next day delivery. We currently have the kitchen builders in at the moment and need a cooker and cooker hood for them to fit before they leave. After ordering online, completing a series of questions and making the online payment - it all went through fine and I received the confirmation email. But later in the day I received quite a blunt voicemail telling me my order had been... (read more)
★★★★☆
“Carisbrooke kitchen review”
Written on: 16/04/2013 by spiddy (1 review written)
We have just purchased a cooke and lewis carisbrooke kitchen in cream . I must say having read previous reviews i was a bit worried about quality. We had it installed by our carpenter, and I must say we were very pleased with the quality and the finished product. Not one bit missing ! We were also very pleased with Simon at B&Q who designed it ,he was very helpful and not pushy at all. One negative comment would be is the instructions are not great ,but the online video (mycabinetguide )was... (read more)
★☆☆☆☆
“Please, please, please do not let B and Q fit your...”
Written on: 11/04/2013
Shower leaked because three of the tray legs didn't meet the floor , towel rail leaked, toilet could be moved from side to side!, tap broke, grout missing, grey, clear and white silicon all used in shower cubicle! Sealant all over tiles, shower cubicle, sink. And that was all during fitting! Two years later (just out of warranty) we had major leak from hidden pipework, I discovered push fit pipes were not fitted properly putting strain on joints, result half a ceiling damaged. I've just... (read more)
★☆☆☆☆
“Worse garden centre ever”
Written on: 07/04/2013
Made the mistake of visiting the Old Kent Road store for some gardening machinery and summer furniture. I've never seen such a shambles. Dusty shelves, most items damaged or out of stock and they must have the only plants in the UK that haven't seen any water in the last few weeks. Display products looked like they had been put up by someone wearing a blindfold. Staff shuffling around looking like Mrs. Overall from "Acorn Antiques". (read more)
★☆☆☆☆
“Dissapointed in service”
Written on: 06/04/2013
We trotted off to B&Q in Crawley looking for a new loo seat,never did I imaagine it would be so hard. We found just one left in an opened box with no fittings that was suitable. What to do ? so I went off to find someone to "help",had to go downstairs so went to the help desk. Could you not have found someone upstairs the "helpful" assistant asked. He did come upstairs with me but was not overly helpful and when asked why we could not take the fixings off one of the 2 models on display he... (read more)
★★☆☆☆
“Poor quality, poor warranty”
Written on: 06/04/2013 by Mackemscouse (1 review written)
After spending over £13k on a new kitchen, we had problems with the sub contracted fitters, very shoddy workmanship it turns out. After being installed for less than a year, the very expensive tap is peeling, the under unit lights are failing (3 out of 6) and its not the bulbs. We have been advised by an independent electrician the the light units have failed. The cooker hood lights have also failed. The plug sockets were installed badly, etc etc etc. To make it worse, the 5 year... (read more)
★☆☆☆☆
“poor fitting and quality of product dont get B&Q kitchen”
Written on: 01/04/2013 by edwardshields (1 review written)
Hi just to let you know about getting a kitchen from B&Q the fitting of kitchen was poor and rather than the fitter fixing problem he just fitted the product they also damaged materials on fitting and the other workman would just do what they wanted instead of doing what we wanted and as time goes on we just keep notice other faults and also the fitter was the surveyor he knew what was happening on the fitting but changed the size on it SO BE WARNED DONT GET B&Q KITCHEN (read more)
★☆☆☆☆
“Electrical product that may be subject to faults ”
Written on: 29/03/2013
I returned a Dimplex microfire cube heater that had seriously overheated with fumes emitting, then completely failed. I was told by an assistant at the returns desk (subsequent to her phone conversation with the manager), that there was nothing that B&Q could do for me as the item was outside the 45 day period in their return policy. I was advised to send the item back to the manufacturer which is incorrect, within the terms of the consumer rights legislation. The fact that the law is... (read more)
★☆☆☆☆
“Elec Oven”
Written on: 23/03/2013 by ROsmond
My wife ad I bought an oven from B and Q. We do not cook everyday and possibly only about once av week. My wife always complained, but I thought perhasps it was getting familiar with the new oven. In the end she kept complaining, and even to me it was not right. Went back to the Filton store. Over 45 days, not interested. Contact maker. India, China, Malaysia or wherever. Wrote to Eastleigh. Replied talking about a hood. start. Wrote again. Thenn pleae provide proof of purchase. Provided.... (read more)
★☆☆☆☆
“buy from B&Q at your peril..... worst shop ever”
Written on: 21/03/2013 by khanimran (1 review written)
Where to start. First of all my dad went to B&Q to enquire about a kitchen and the designer at the Chiswick branch, [name removed] , sweetened him up with 'rock bottom' prices, the £100 vouchers for every £1000 spent and on top of that he promised a cheaper granite worktop supplier not from B&Q but from his 'mate' along with cheap carpets for our whole house from another 'mate'. The next week my mum went in with my brother for the deposit payment and we were discussing the kitchen and all... (read more)
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Showing 11 - 20 of 445 Reviews
★★☆☆☆
“SELF SERVICE”
Written on: 20/03/2013
Once again B& Q don't want to serve you. One till open and doing returns so they force you to do the Self Serve, why don't they want to give customer service. They have a meeter and greeter but when it comes to leaving the store the attitude is we can't be bothered with you (read more)
★☆☆☆☆
“Why let a stranger open an account at my address?????????”
Written on: 19/03/2013
Tradepoint at Redditch have allowed a friend of my husband's son to open a Tradepoint account at our address. I have visited the store and called on many occasions to request this to be cancelled as I do not want him to be connected to our address. He has a terrible reputation as a rogue builder, is of dubious character and had no permission to do this. Redditch store say they cannot find the account but every few weeks we receive marketing information addressed to him. This person... (read more)
★☆☆☆☆
“B&Q FITTED KITCHEN, WHAT A JOKE”
Written on: 17/03/2013
Hi all, i thiught i would tell you about our fitted kitchen from b&q, after the planner came and tried to tell us what we should have rather than our idea of what we wanted we waited a week or so for the surveyor to come and he was a great chap who changed the things that the planner said we couldnt have, so it turn out that YES we could have the items we wanted & YES they would fit,REALLY GOOD SURVEYOR,,,any way the kitchen should have been delivered a week before the fitters were... (read more)
★☆☆☆☆
“Reserve and Collect”
Written on: 16/03/2013
RESERVE & COLLECT - DON'T DO IT BECAUSE YOU WILL BE ASKED TO 'DO IT YOURSELF'! I needed some paint and lights for work, and after realising B&Q wouldn't deliver these items to my workplace (even on a spend of £230!), I opted for the reserve and collect facility on B&Q's website from the Swindon store. I visited the store the next day as the website details stated it would be ready for collection, only to find it wasn't done, even at 1pm! The lady at the collection desk, told me I would... (read more)
★☆☆☆☆
“Go to Howdens!”
Written on: 16/03/2013
We purchased a kitchen from B&Q (still waiting for it all to arrive) (Dundee branch)in the Christmas sale, we were sold the kitchen by a salesperson. We chose the kitchen based on all parts and appliances being stock items, and guaranteed delivery of all stock at the end of that week. It is now 7 weeks later and we still have fundamental parts missing from the kitchen. They even said we had not ordered some of it and asked us to pay again for items, but we kept the receipt so they were... (read more)
★★★★★
“Customer service review..”
Written on: 14/03/2013
Thanks to [names removed] for sourcing 100mm outside vent covers that I needed, and getting them sent from athlone branch to Liffey valley. Excellent customer service all round. (read more)
★★★☆☆
“Missing items”
Written on: 14/03/2013 by Harveyjesse
B&Q fixed a delivery date, took 2days off work, employed a kitchen fitter. Guess what, missing sink unit, built in freezer and cooker hood. Rang them, next available "fast"delivery is 9th April. As today is 14th may NOT Good enough. Very happy with the store & staff I ordered from. It's the delivery that's the problem.the kitchen I bought is fantastic, or will be, once the missing kitchen sink arrives. (read more)
★★☆☆☆
“The worse online sale I have ever made”
Written on: 14/03/2013
Ordered one item on 4th January 2013. Advised I would receive my goods on the 18th January 2013. I have been advised that they are on the lorry, advised that they are still in the depot because they thought I had other items to be added to the order. Its not the weather as its been clear here for over a week and my part is in the depot. To add insult to injury their recorded message says someone will contact you within 3 hours...oc course they didn't I wish I had looked at these reviews... (read more)
★★☆☆☆
“Complacent or What?”
Written on: 11/03/2013
Every time I visit my local B&Q in Croydon I vow never to return but stupidly do. Yesterday went looking for a heater and needed some help with the specification of the one I was interested in. No-one was at the two help points I could see- lots of B&Q people walking around looking busy (but doing nothing)Eventually found an assistant and was told heaters were "not his job" so I went up the road to Homebase and bought a heater there with the help of an assistant who knew it was his job. I... (read more)
★☆☆☆☆
“butane gas bottle exchange (refill)”
Written on: 10/03/2013 by raymabbott
having purchased a gas heater from the solihull store some months ago, i was assured at the time that there would be no problem getting a refill. (some chance)Having visited three stores to obtain a refill/exchange this weekend.march 9th. i was told at all three branches that due to the onset of summer they were no longer stocking butane. no i don't understand the reasoning behind that statement either. would i use them again, not unless i'm unable to get what i want from Homebase or some... (read more)
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Showing 21 - 30 of 445 Reviews
★☆☆☆☆
“Kitchen and Bathroom”
Written on: 06/03/2013
I fell in the trap of buying a Clevedon Kitchen and a number of Bathroom items. The problem is that they reel you reel in at the start, as soon as you are happy with the design and you have to pay in FULL for the Kitchen at this time, I was told the kitchen would be fully delivered in 6 weeks, the joke is more like six months..! I had my kitchen fitters in to install and barely half of the kitchen arrived, we had to change the design so we could get a start, after call after call thats if... (read more)
★☆☆☆☆
“Mac allister electric chainsaw 2000”
Written on: 05/03/2013
Bought this chainsaw 6 days ago,worked fine till today when a circlip broke and the drive sprocket came off.Took it straight back to the store expecting to be offered a replacement or a refund.No chance,I was told I should take it for repair 15 miles away.When I complained they eventually agreed to have it collected from store and if I was unhappy it was basically my own fault for not reading the B&Q returns policy carefully.Phoned the customer service dept,only to be told the store is... (read more)
★☆☆☆☆
“profile cladding distorting”
Written on: 02/03/2013
Over 6 months ago I purchased B and Q interior cladding to use as a feature wall in my lounge. Having fitted lots of cladding over the years I pre conditioned the cladding in the room for well over 4 months in the rooms atmosphere prior to fitting.I used treated batons to fit the cladding to and B and Qs own cladding clips to fit the lengths.After completing the job my wife and I were very pleased with the finish.Within 2 months the cladding has began to shrink and gaps are now appearing... (read more)
★☆☆☆☆
“Pensioner ripped off”
Written on: 21/02/2013 by Benny67
My mother after a long decision decided on a Radcliffe kitchen the worse decision off her life she has had nothing but hassle cabinets not turning up on date and when they did they were the wrong ones. Finally after a lot of inconvenience the kitchen was finally fitted, only to discover after a 2 months the frames and doors started to split. Replacement doors were sent out, but yet again wrong doors were sent on numerous occasions . Finally after a year of trying to sort out the correct... (read more)
★☆☆☆☆
“dont go to b&q in yeading or slough”
Written on: 16/02/2013
there is nothing i like about it the staff in both stores are rubbish , the try to fob you off on all aspects (read more)
★★☆☆☆
“B&Q kitchen invoicing, final costs and overcharging”
Written on: 16/02/2013
Has anybody had any problems with B&Q invoicing procedures? We have just had a kitchen fitted by them - there are at least 2 other invoices that we have not been privy to. One the installation team have and the other was shown to us by the store and we believe that we have been overcharged - based on the ivoice that we paid in good faith for our kitchen. How we found out about the over charging was we paid for B&Q to install the wall tiles. Out invoice is for 10 sq meteres (1 standard... (read more)
★☆☆☆☆
“Poor and rude service”
Written on: 15/02/2013
Do not get your design done from Joshna Hirani at the Stanmore branch of B&Q. Our kitchen arrived completely incorrect, even though Joshna had designed and measured our kitchen, yet she managed to get the sizes wrong! B&Q policy is that you cannot return the units if they have been opened and assembled, but what they fail to understand is that without opening and placing the units one would never know whether the kitchen is correct or incorrect. Based on this policy, I am not able... (read more)
★★★★☆
“Installing a b&q kitchen & integrated dishwasher”
Written on: 15/02/2013
The instructions are really bad no written commands just pictures & when it came to fitting the dishwasher door it was just guess work. The cabinets are a really good quality & am pleased but they should get a normal person to write the instructions. (read more)
★☆☆☆☆
“No staffed tills. Self serve only”
Written on: 11/02/2013 by Disappointed66
Visited the speke store in liverpool, staff not serving customers , self serve only.having waited for 10 minutes as only three self serve tills working intermittently, i decided to leave and spend my £240 with a company who cares about customers. (read more)
★☆☆☆☆
“Black gloss B&Q kitchen”
Written on: 10/02/2013 by mattpoole847
I purchased a kitchen from the Elgin B&Q store in October 2012, and this is where all the problems started. After placing the order, a surveyor was sent to my home to go through the final details and make sure everything was as it should be, correct measurements of cupboards and placing, and all the small details. We then had to return to the store and pay the full amount for the kitchen before anything could start. Never before have I paid for something before I have got it, but I did feel... (read more)
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Showing 31 - 40 of 445 Reviews
★☆☆☆☆
“Complete newish B and Q kitchen”
Written on: 29/01/2013
The kitchen is just 2 years old and I've had nothing but problems from the start . As of now , 2 drawers are not shutting properly , a unit door has completely fallen off, ripping the unit and damaging the floor. Also , a very expensive cooker i purchased as part of the install has problems. Needless to say because of the age of the kitchen b and q are not interested. Take my advice ,even if they offer you 20 years to pay it off , don't use them ! Awful products and dreadful customer service. (read more)
★☆☆☆☆
“Terrible service”
Written on: 25/01/2013 by Paule123
I purchased a shed from the Watford branch, I was concerned because it had a plastic roof, but was told by a member of staff that it was better than a wooden roof, what a mistake, the condensation build up was so great that it was dripping from inside the roof like rain making everything inside soaking wet. I rang the store and at first they would not believe me, then checked their display shed and found it the same. It was suggested I put a heater in the shed!! I was told as a gesture of... (read more)
★☆☆☆☆
★☆☆☆☆
“Stock”
Written on: 02/01/2013 by Cass92
I went to a B&Q store for the second week running for a certain product which they had neither times. This particular time, it said they had 9 in stock, however, had none. I then phone the next nearest which was about 20 miles away, and they said they had 10 in stock and I could collect one. Upon arrival, they had none in stock an ha obviously given me false information over the phone. What a waste of time and petrol. Not please at all. My issue was not resolved and no further actions taken.... (read more)
★☆☆☆☆
“kitchen price”
Written on: 01/01/2013
Looked at buying a complete kitchen from b and q. They rang me more than once with different prices. Eventually settled on a price then they rang me back explaining that they had given me the wrong price! And wanted another six hundred pounds! A complete waste of my time. I made a complaint and they admitted their mistake and for my time wasted, I got a'sorry'. (read more)
★☆☆☆☆
“diamond tile cutter”
Written on: 20/12/2012 by nicolas2007 (1 review written)
bought 2 days ago .made one hole for tap in ceramic tile 8mm wide and the cutter has gone.start burning and damaged my tile .ask them to refund money or replace.they said that is not there fault they cant replace.stealing money ........keep away (read more)
★★★★★
“Always good service”
Written on: 19/12/2012 by peepod (1 review written)
I’m surprised to read some of these reviews are so negative. I don’t think I have ever had a bad customer service experience in B&Q. Staff always seem helpful and friendly enough in the York store. (read more)
★☆☆☆☆
“B and Q On Line”
Written on: 19/12/2012 by DisappointedFormerCustomer (1 review written)
Customer Service what a joke, only I'm not laughing . I'm £200 out of pocket for an order that seems to have vanished between the supplier and my house. Despite numerous emails and phone calls on my part no one seems to be interested in trying to find out where my order is. All I get are promises of return phone calls and a huge telephone bill as the number is an 0800 number and they are always experiencing a large number of calls - hardly surprising ! So please, if you are thinking of... (read more)
★☆☆☆☆
“Poor quality own brand goods”
Written on: 15/12/2012
I was watching the TV last weekend, and on came an advert for one of the food stores, possibly Asda, claiming how they can take the stress out of Christmas. B&Q it seems take the opposite view, making Christmas as stressful as possible... Firstly I bought a set of lights, nothing flashy, no migraine inducing effects, just a string of 200 white lights, so I put them up and next day 25 had stopped working, so returned to store picked up a different replacement set and found 8 non working... (read more)
★☆☆☆☆
“Not happy with B&Q in general..”
Written on: 30/11/2012
Although the staff are excellent, management let everything down. They aren't interested. If you try to contact one you might as well forget it. When the store was a Focus it was brilliant. Staff and customers alike were really happy. I and many people staff and customers, were sad to see the Focus go. After a bad experience I wouldn't give B&Q the time of day. I like the staff. I don't like the management. I shan't shop there again. (read more)
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Showing 41 - 50 of 445 Reviews
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Edwardshields's Comment
Written on: 27/04/2013
i believe you about the fitters they left a terrible mess when we got our kitchen fitted but not only that ours was fitting damaged materials and done what he wanted so i agree dont buy kitchen from b&q