B&Q Reviews

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★★☆☆☆
1.7 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Review Centre provide unbiased consumer reviews of B&Q and other home & garden and DIY shops. Give your experiences of B&Q and read what other visitors thought. We also have reviews of many B&Q products in the www.diy.com B&Q's online store.
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Latest Reviews

★★★☆☆

“After service , RUBBISH AFTER SERVICE”

Written on: 19/08/2014

Love my new kitchen but getting the correct order took weeks, on the phone all the time & having to visit store. Trying to get them to take things back we hadn't ordered ( but paid for ) was another nightmare, took 4 attempts to take 6 boxes back due to not having correct paper work to stick on boxes even though I stressed several times how many boxes. One collection date never even turned up after waiting all day, when asked where was the driver was told he had been but we weren't in !!! Now… Read Full Review

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★★★★★

“Fully installed & fitted Kitchen - AMAZING SERVICE”

Written on: 16/08/2014 by Txxx (1 review written)

I have just bought and had fitted a new kitchen. And I was very apprehensive due to previous experiences about the quality of the workmanship and the workmen. Any fears I had were totally unnecessary. B&Q were fabulous. I initially had the kitchen designed by Gary, my kitchen was then assessed and measured up by the fitter Ian (Scottish) was given a date for kitchen delivery and fitting, and everything went according to plan, like clockwork . The old kitchen was removed and disposed of. The new… Read Full Review

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★★☆☆☆

“HOW MUCH?”

Written on: 13/08/2014 by Avondale47 (1 review written)

I visited mu B&Q today to purchase a kitchen mixer tap and 2 Flex tap hoses. Mixer tap no problem, The flex tap hoses were in a mess, I selected the hoses I wanted and proceeded to the self service checkout. The first item I scanned was a Flex tap hose the price on screen was £99,999.00. (I have retained the cancelled receipt). I requested help and was told that it was a Trade only item, and if I wanted it that's the price I must pay. Hello Wickes from now on… Read Full Review

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★☆☆☆☆

“Understaffed”

Written on: 12/08/2014 by KiannaVega (1 review written)

Understaffed and the staff they have are have poor knowledge and are not enthusiastic… Read Full Review

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★★★★★

“the helpful DIY store”

Written on: 10/08/2014 by badger160 (1 review written)

today I had a great service at a B and Q store. Cutting service excellent, Assistance excellent Member of staff looked after me very good and was friendly. some other stores of different name either Equipment not working or nobody to do it. if you want the best go to the best. thank you… Read Full Review

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★☆☆☆☆

“kitchens”

Written on: 10/08/2014 by 266Duncan (1 review written)

Went to b&q on beeston ring road in leeds to design my kitchen, I spoke to my boyfriend and decided to go ahead and order it. I went in and nothing was coming up on the system, I spent 2 hours trying to sort it out and they told be to go back a couple of days later. I went back thinking its straight forward all I had to do was put a deposit down and sort the finance out, simple enough! The woman I saw omg she was flapping at the tiniest thing possible and made a right mess of things. After a… Read Full Review

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★☆☆☆☆

“Good luck if getting a kitchen or bathroom!!”

Written on: 08/08/2014 by Coppen80 (1 review written)

Terrible customer service from B and Q. Got given a quote for a bathroom and within a day we got a phone call to inform us a calculating mistake had been made on the tiling and it was an extra £1000. We accepted this and then paid £55 for a surveyor to come round. The gentlemen felt the need to criticise the state of our flat (dampness) and tap on a wall. I didn't actually witness him do any measurements. The next day we got another phone call saying the price had gone up again to £5200… Read Full Review

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★☆☆☆☆

“I bought 10 boiler and 10 heatpacks during their 20%...”

Written on: 08/08/2014 by Angelina1945 (1 review written)

I bought 10 boiler and 10 heatpacks during their 20% off day as the local manager called me and told me of the offer. So I spent over £10,000 on that day. For the 20 boilers they only had 12 flues, so I was short of 8 flues. I was told I could pick them up when they get some in. I went in over a number of occasions and managed to get an extra 3 flues, as they never had the number I needed or they were on the top shelf and nobody was in who could operate the thing they use to get to the top… Read Full Review

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★★★★☆

“Laminate flooring purchase and delivery”

Written on: 04/08/2014 by K1tt1 (6 reviews written)

We ordered Andante white oak laminate flooring in store at B&Q Blackpool, (which is amazing flooring, looks like real oak flooring!)and we could not have been happier with our purchase and experience in the store. We were given plenty of good advice, and were helped with working out how much flooring and underlay we would need. When the flooring arrived the delivery men were so nice and put the pallet in our garage out of the rain. Our only bit of advice to B&Q is to have plastic sheets to go… Read Full Review

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★★☆☆☆

“No customer service”

Written on: 22/07/2014

Bought a spraying machine for painting the fence which broke after using if for 2-3 minutes only! The pump had broken! Had to drive all the way in to stirling to get it replaces and once we were there the manger who according to the sign had worked with them for 29 year started interrogating us and questioning the fault, and accusing us to have used it wrong until we shows her the instructions manual.. Then she said that we should try to clean it because it may be blocked which it certainly… Read Full Review

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★★★★★

“Brilliant”

Written on: 21/07/2014

Brilliant quality, polite staff, nice store, I got all the help I needed for buying a shed, I didn't ask for their help, but they still thankfully helped me with carrying the shed over to my car. So overall, I WOULD recommend it to a friend. Brilliant Store, brilliant people… Read Full Review

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★☆☆☆☆

“B&Q want me to pay more AFTER I purchased kitchen ”

Written on: 20/07/2014 by ashr1uk (2 reviews written)

Purchased B&Q IT kitchen on finance, on 19th July 2014. Arranged finance 1 week before actual purchase. Spent nearly 4 hours designing kitchen, as most products we wanted were either discontinued or not available for 6 weeks plus. Eventually decided on kitchen. WE WERE THEN OFFERED 20% discount. We paid deposit, and were given delivery dates etc. Got home and received a phone call from sales staff explaining that a mistake was made and they cannot honour the 20% discount and if we can come… Read Full Review

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★★★★★

“Excellent in every way”

Written on: 15/07/2014 by Jayleen429 (1 review written)

I ordered a kitchen from the bexhill branch in sussex and from start to finish they have been fantastic. All of the staff I dealt with we're helpful and professional. Nothing was too much trouble. Even when some of the items had to be returned (because I changed my mind about some things) they arranged to collect the items and refunded my money in full. I cannot comment on other b&q stores but I would totally recommend bexhill. I know people tend to comment on negative experiences but I think… Read Full Review

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★☆☆☆☆

“Door knobs not refunded”

Written on: 11/07/2014 by mfollant (1 review written)

Purchased 3 doorknobs but found that only one could be used as 2 were faulty. Went back to B&Q in Neath, South Wales to request a refund and was told that I needed a receipt despite having the make and part number on the packaging. I requested to speak with the manager because the assistant wouldn't accept that I had bought them at the store but they left and did not come back. Will definitely not be shopping at B&Q again… Read Full Review

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★☆☆☆☆

“B&Q service & faulty overpriced products”

Written on: 10/07/2014 by Leonski (0 reviews written)

I purchased separately two 3pc drill bit sets on 4th June 2014. Both sets had none true small bits so today I took them back for credit or refund. I did not have a receipt for the second set. The first thing the assistant didn't say was; sorry you have had a problem lets see if I an help. What she actually did was ask to review the CCTV footage to see if I was a thief and had stolen the second set ! I had not. I asked for the store manager as all the dumb assistants could state was I needed… Read Full Review

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★☆☆☆☆

“B&Q abysmal service. Faulty identical drill bits.”

Written on: 10/07/2014

visited B&Q today to take back faulty products. I only had a receipt for one product although both were clearly theirs. At the service counter the first thing was a staff member was asked to review the cctv footage to see if I had stolen it! I had not. I was offered a replacement for one drill bit set but not for the other. The deputy store manager insisted I produce proof of purchase but when I explained they were both B&Q products and brand new that was sufficient. Clearly he was… Read Full Review

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★☆☆☆☆

“awful on line service”

Written on: 09/07/2014 by superjan60 (1 review written)

Ordered garden furniture from Homebase- was informed of delivery slot the night before and phoned half an hour before actual delivery - perfect! Ordered garden furniture from B & Q- which was supposed to be next day delivery. Received confirmation of order and order number. Stayed in the whole day - no delivery. Called the consumer line - took 25 minutes of waiting while they dealt with "a high volume of calls" (doubtless from people who were wondering where the hell their orders were!) Was… Read Full Review

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★☆☆☆☆

“No delivery and then just lies”

Written on: 07/07/2014 by iwCochrane209 (1 review written)

Ordered a few tiles and some other bits last week for delivery today. Waited in all day but nothing. When I contacted them to find out what was happening was told my road was closed. Obviously I had a pretty good idea of whether my road was closed or not since I spent most of the day staring out the window waiting. So unless all the other cars, buses and trucks which passed by all day were really flying cars, buses and trucks then the only other explanation I can think of is that the B&Q… Read Full Review

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★☆☆☆☆

“Dishonest company, avoid at all costs”

Written on: 07/07/2014 by Bruce402 (1 review written)

I bought some paving slabs and paid for delivery. They arrived on the correct day but then I found that 2 were broken. After a 25 minute wait on the phone, I spoke to someone about it & was told replacements would be sent. They weren't. I got in touch with customer services who said I would be contacted. I wasn't. After a further communication with customer services, I was told that I needed to go to the supplying branch (apparently 40 miles away from me) to get a refund. Please try putting… Read Full Review

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★☆☆☆☆

“A company with out a clue”

Written on: 04/07/2014 by Hullzq446 (1 review written)

We have booked in to have our bathroom and kitchen fitted from b and q homfit and it's been that much trouble from start to finish that we have now cancelled it everything is left until last minute they get orders wrong and demand more money for items we don't even want. The design part was great and we was inspired with confidence that the job would be done great after that it's all down hill… Read Full Review

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