B&Q Reviews

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  • Quality of service

  • Layout of shop

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Summary

Review Centre provide unbiased consumer reviews of B&Q and other home & garden and DIY shops. Give your experiences of B&Q and read what other visitors thought. We also have reviews of many B&Q products in the www.diy.com B&Q's online store.
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Latest Reviews

★☆☆☆☆

“Click and collect”

Written on: 02/05/2015 by HoldenJones (1 review written)

Hi I ordered some shelving from b & q using the click and collect option as I thought this would guarantee that I would receive the item. I went into the store at the time they said to and low and behold they didn't have any left in stock even though I had paid for it and it should have been put to one side . The customer service is really poor no wonder B&Q are going down the pan… Read Full Review

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★☆☆☆☆

“Do not trust B&Q !!!”

Written on: 26/04/2015 by Rainac178 (1 review written)

You can not trust B&Q !!! They have on their website product (Anthracite Arnhem Paving Slabs) , which are available for home delivery within 7 days, so I went to the shop asked if they can make the order for me, because I want to be sure it will arrive in 7 days time, because I booked my builder already. They checked the product, and told me it will be available in 4 weeks time, because of supplier or whatever it was, so obviously 7 days delivery is a lying. Likely I didn't bought the slabs… Read Full Review

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★☆☆☆☆

“Dire customer service !”

Written on: 25/04/2015

My partner and I visited the B&Q "superstore" (they are joking ) , in Norwich on Monday of this week . NO staff were visible as we loaded our purchases (5 products and made our way to the checkout . ONE checkout was open but as we approached the cashier ,, a middle aged lady , left the guy she was serving and glared at us before closing the metal gate in front of where we were queuing . We moved to a self serve checkout where after scanning 2 items the red light flashed and we needed… Read Full Review

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★☆☆☆☆

“BUY BEDROOM FURNITURE AT YOUR OWN PERIL”

Written on: 20/04/2015 by Jaslyni479 (1 review written)

I HAVE NOW PURCHASED 5 BEDROOM SUITE'S FROM B AND Q OVER THE PAST 3 YEARS AND EVERY TIME EITHER THE PRODUCT WAS DAMAGED ON ARRIVAL OR THE WRONG ITEM WAS SENT. ON THE MOST RECENT ORDER WE RECEIVED DRAWERS WITH NO DRAWER FRONTS THEN THE DRAWER FRONTS WERE RE ORDERED GIVING US ANOTHER 2 WEEK WAIT WHEN THESE ARRIVED THE WRONG DRAWERS HAD BEEN ORDERED AND SENT WE WENT BACK INTO THE SATORE AGAIN AND THE DRAWER FRONTS WERE RE ORDERED AGAIN A WAIT OF 2 WEEKS BEFORE THEY ARRIVED FINALLY THE BEDSIDE… Read Full Review

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★☆☆☆☆

“Dangerous products, poor customer service and censorship ”

Written on: 09/04/2015 by alexdixondesign (1 review written)

I wrote a review on the B&Q website explaining my disgust for a poor quality shower screen that they had sold me. Soon after, I received a reply from them explaining that they couldn't publish my review as it didn't fit in with their website guidelines. So they’ve asked me for my honest feedback, using a 3rd party feedback tool, and chose to censor it... This caused me a few issues - 1. The whole point of using an independent 3rd party feedback tool is that the feedback is fair and managed… Read Full Review

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★☆☆☆☆

“botched bathroom despite being designed by B&Q staff!”

Written on: 08/04/2015 by vpharm (1 review written)

Paid for FITTED BATHROOM & WAS designed by B&Q. They took our money & after they removed our former bathroom suite & then said sorry most the items we (B&Q STAFF) said WOULD FIT will not fit. The bath is un usable as they lowered lawter pressure so it takes about 1 hour to run a bath. They fitted a false wall in the TINY bathroom (NOT ON DESIGN PLANS) & made the bathroom so much smaller. It is hard to get out of the bath as the sink is in the way as the bath is fitted the WRONG WAY AROUND… Read Full Review

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★★☆☆☆

“In paint offer White paint is not a colour!!”

Written on: 04/04/2015 by O'Keefepw1952 (1 review written)

Been to B&Q this morning to get brilliant white paint as currently have an offer of 2 for £30 on dulux paint. Got to the till with 2 tins of brilliant white from the area with clear 2 for £30 labels but at the till advised not in the offer as white is not a colour and only applies to colours?? this is not displayed anywhere, supervisor called as too busy to come to desk and flatly refused to accept this is wrong. Left all my products at the till… Read Full Review

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★☆☆☆☆

“Defective unsafe cabinets and apaulling customer service”

Written on: 02/04/2015 by Honest62 (1 review written)

I recently bought on line a Cooke and Lewis tall wall hung bathroom cabinet. Courier delivered on 19 March. Unpacked cabinet to find that it had been badly made. The wooden dowels holding the cabinet together had split the wood chip leaving large chunks of wood chip/ veneer rattling around the box and the dowels exposed. If I had hung it on the wall in that condition it might well have broken up and fallen off possibly hurting someone. It was clearly unsafe. I agreed with Customer Services to… Read Full Review

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★☆☆☆☆

“ridiculous priced”

Written on: 02/04/2015 by Copelandet315 (1 review written)

Years ago going to B&Q was a treat, you had saved up hard earned money, to decorate your house which was affordable and reliable you felt kinda special buying a product as staff were welcoming, couldnt do enough for you. 2015 To present day, B&Q dirty daggy, all products ridiculously over priced, last year went to see about fitted kitchen, I did not buy due to the fifty million calls a day put me off,,, and im glad I did, as friends of mine have had a "bran new kitchen, and spend nearly… Read Full Review

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★☆☆☆☆

“Next Day Delivery - still no show after over two weeks”

Written on: 27/03/2015 by Kent308 (1 review written)

In the B&Q catalogue I saw a lightweight aluminium step ladder I liked, but not wanting the hassle of it been delivered to my home when I was not in, went to my local store to see if they had it in stock. They tried to say the item didn't exist, but when another helpful assistant looked on their own website - there it was. He said he could order it for delivery to the store as a 24 hour delivery, but since it was late in the day it might be better to make it the day after. I paid and the… Read Full Review

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★☆☆☆☆

“POOR CUSTOMER SERVICE”

Written on: 26/03/2015

As well as a Trade card, I also have a Diamond card which is much needed, as B&Q prices are so very high compared to other DIY outlets I use.In order to purchase with Diamond card, I had to wait from Thursday till the following Wednesday to get the benefit of the card.(carpet squares replacement for damaged ones) Unfortunately we picked up the wrong colour and had to return on Thursday to exchange for correct colour. For some reason the colour we needed was twice the price, however we were then… Read Full Review

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★★★★★

“THANKS VERY MUCH TO B&Q”

Written on: 25/03/2015 by COSTESSEY12345 (1 review written)

We at Costessey Town Council would like to thank the advisor at Boundary Road Store, Norwich. She kindly contacted the groundsman to offer a delivery of salt at a greatly reduced rate for the resident's benefit in Costessey. A very kind gesture… Read Full Review

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★☆☆☆☆

“Abysmal customer service from their helplines and online ”

Written on: 18/03/2015 by centimani (1 review written)

If you value your peace of mind and sanity, go shop somewhere else. Ordered 10 internal doors which arrived...2 damaged. No problem, arranged 2 replacements, was asked when I would like them delivered, sorted. Book a day off...Nothing arrives. Phone up BQ, no they say, the order was cancelled. Eh ?...no explanation offered. Phone up a few days later to clarify and they 'tell' me I have done it wrong, I should have blah blah. No sir, I didn't get it wrong, I was asked what action I wanted… Read Full Review

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★★★★☆

“Kitchen fitted - no problems here!!”

Written on: 13/03/2015 by melkonianFTB (1 review written)

I recently got my kitchen fitted by B&Q and have to say that despite all the negative reviews I am quite impressed and very pleased with my purchase AND customer service received before install and throughout. I purchased my kitchen costing over £6k from the Wandsworth, SW London store. The designer there was very helpful and offered suggestions/tips throughout the design stage. The surveyor came out promptly and was very nice guy and checked everything on what needs fitted etc. I received… Read Full Review

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Melkonianftb's Response to melkonianFTB's Review

Written on: 13/03/2015

Also, if I could post pictures here I would. :-)

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★☆☆☆☆

“Dreadful bathroom - badly connected pipes/fittings/breaks”

Written on: 07/03/2015 by annoyed8 (1 review written)

My bathroom was fitted about 3 years ago and the fitting experience itself was poor (screws/tools left all over the place when my son was 2), followed by a leak through the ceiling. I didn't get around to reviewing back then, predominantly because the guy they sent to fit it was so nice/efficient. However, now, about 4 months after the guarantee expired, the pipes have backed up (due to poor fitting my trustworthy plumber diagnoses); the tap to turn the shower on/off has snapped off making it… Read Full Review

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★☆☆☆☆

“Dreadful bathroom - badly connected pipes/fittings/breaks”

Written on: 07/03/2015 by KezzaJ (1 review written)

My bathroom was fitted about 3 years ago and the fitting experience itself was poor (screws/tools left all over the place when my son was 2), followed by a leak through the ceiling. I didn't get around to reviewing back then, predominantly because the guy they sent to fit it was so nice/efficient. However, now, about 4 months after the guarantee expired, the pipes have backed up (due to poor fitting my trustworthy plumber diagnoses); the tap to turn the shower on/off has snapped off making it… Read Full Review

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★☆☆☆☆

“Promises constantly broken”

Written on: 07/03/2015 by RafaelSims (1 review written)

Poor poor poor customer service. I reported a problem with my kitchen bought and fitted by B@Q and 8 weeks later I'm still waiting for someone to put the problems right. Constant phone calls from my husband with promises of actions then nothing.. Today they promised to be here to repair the faults and once agin they didn't bother to call to say they couldn't be bothered to turn up so again they are saying tomorrow but I'm not holding my breath. They havnt even delivered what they need to… Read Full Review

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★☆☆☆☆

“Worst Hardware Store on the Planet ...! ”

Written on: 06/03/2015 by KenOToole (1 review written)

I live half the year in Blackburn England and have had the misfortune of attempting to buy item from the Blackburn B&Q. Last summer we went there to buy some advertised deck furniture, got there and they had just what we wanted on display, but because they had no more boxes on the floor of the key item we wanted to purchase they told us we had to order it even, though they had it boxed in their warehoused, the boxes were just not out on the floor yet. We finally gave up in our attempts to get… Read Full Review

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★☆☆☆☆

“CUSTOMER SERVICE NON EXISTENT”

Written on: 26/02/2015 by Morrisbk387 (1 review written)

BE AWARE!! B&Q Trafford Park Manchester..... before I bought the kitchen I received up to 3 calls a day! once they had my money trying to speak to someone about a problem was impossible I constantly had to chase them never getting a call back...Customer service is non existent I recently spent £3500.00 on a kitchen upon delivery (25th January 2015 ) there was no hinges I called them to advise of this and I was told you have to purchase the hinges separately! after me sitting with a kitchen… Read Full Review

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★☆☆☆☆

“just don't care”

Written on: 23/02/2015 by Bragg435 (1 review written)

I booked a week in advance for someone to come & measure up for a kitchen. The customer care seemed to be your the customer & i don't care. It proved this when they didn't even turn up. I rang up & all i got was we apologise for this but we had a wrong phone number. Err we had an appointment why ring me. Appointments are made to keep. I wouldn't even bother spending my money there now. Especially since there are loads of decent kitchen places out there that would welcome my custom. I hope they… Read Full Review

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