B&Q Reviews

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  • Quality of service

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Summary

Review Centre provide unbiased consumer reviews of B&Q and other home & garden and DIY shops. Give your experiences of B&Q and read what other visitors thought. We also have reviews of many B&Q products in the www.diy.com B&Q's online store.
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Latest Reviews

★☆☆☆☆

“Beware of B+Q sinks and how they fleece your money”

Written on: 30/11/2016 by Shenidan (8 reviews written)

Bought cook + lewis lunda single bowl sink . plumber tried to fit it but found the overflow pipe is non-standard, discontinued and generally not available to trade suppliers. I tried to post a review warning other potential purchasers but b+q moderated the item and refused to publish it. Just shows you what kind of company they are. They refuse to allow the truth about their products being put into the public domain. So if you are buying COOKE & LEWIS LUNDA 1 BOWL SATIN STAINLESS STEEL SINK… Read Full Review

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Shomad's Response to Shenidan's Review

Written on: 04/12/2016

Its a third class store

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★☆☆☆☆

“Appalling customer service”

Written on: 23/11/2016 by Kassandra415 (1 review written)

We recently had our kitchen designed & fitted by B&Q as we mistakenly thought they were experts in this area. What was scheduled to take 1 week actually took 1 month with no water in our kitchen & no cooking facilities! The cost was £10,000 and for that we were expecting an efficient proffessional service. Things started to go wrong on day one, the goods used in the design that they had created did not fit. Instead of rethinking the design they continued with the fitting. The electrician &… Read Full Review

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★☆☆☆☆

“Selling Products online which they don't have.”

Written on: 21/11/2016 by Gibbonshf467 (1 review written)

I am horrified how the B&Q company can sell a product online and then 4 days later call you and tell you they don't have it anymore, however they have already taken your money. It then takes 2 weeks for them to get it back to you and they don't even offer a substitute. Unlike most small companies operating on Ebay etc.if they sold a product they didn't have in stock Ebay would BAN them from trading on Ebay. B&Q don't even seem to care. They even quoted the wrong delivery day for the rest of my… Read Full Review

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★☆☆☆☆

“Valspar mixed paints at B&Q”

Written on: 15/11/2016 by Bee65 (1 review written)

Firstly if your looking to buy paint that's mixed while you wait then go with Dulux if you want quality reliable paint. I have always seemed hesitant in the past from buying valspar paint and I think that was because of the price... and because it was a brand I had never heard of. When I decorate walls I am used to only need one coat and the second coat being touch up areas where I missed spots. Bush bash job done in a day.... Well valspar paint is a whole new ball game.... you see to be able… Read Full Review

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★☆☆☆☆

“If you shop here, check your receipt !!”

Written on: 14/11/2016

Bought roll of clean-up paper which said £2 on the ticket but was charged £3. Went back to customer services who said that £3 was the right price, the £2 was the 'trade' price. No notices up advising of that, just a plain white card with a big black £2 figure on it. Not offered a refund. Complained to trading standards who said B&Q were doing nothing illegal, apparently every customer should check every item as it goes through the till to ensure the price is as expected! Not only… Read Full Review

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★☆☆☆☆

“Bq misleading info”

Written on: 06/11/2016 by Prince8 (1 review written)

brought 3 worktops £1200 kitchen designer said I need installation kit the kit said all consumables needed to fit this worktop are in this box fitter came and said there's no glue it turns out the glue needs to be purchased separately but not advised or published nor did designer advise This very important item the fitter left and charged me for turning up got hold of Bq who investigated they said the product info was not misleading and that was that they offered to refund me the glue price… Read Full Review

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★★☆☆☆

“Poor Service”

Written on: 03/11/2016 by Jeannie1 (0 reviews written)

Visited the Stockport Branch to view kitchens. There is a good choice of kitchens on show. We must have been looking for a good 15 minutes. There were 6 members of staff all sat at computers in the middle of the display and not a single staff member came and asked if we needed any help. We were disgusted and said well they have lost our service and we will go elsewhere… Read Full Review

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★★★☆☆

“Good instore but poor website”

Written on: 28/10/2016 by Dinger2000 (1 review written)

They won't publish this COMMENT (NOT a FULL REVIEW)on a kitchen tap: Agree with the comments about the O-ring. It is too small for standard size tap holes (which are 35mm ish) so the seal is poor. We bought a new sink and when I removed this tap (after many months) it had been letting water through all the time resulting in massive corrosion underneath. We wondered why it was wet under our sink! They said: We have read your comment and value your contribution even though it did not meet all… Read Full Review

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★☆☆☆☆

“Part delivery”

Written on: 28/10/2016 by Beachug444 (1 review written)

After waiting for kitchen to be delivered it did arrive in the allotted time however some parts missing and told don't no when they will be delivered disgraceful service… Read Full Review

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★☆☆☆☆

“Don't use B&Q!”

Written on: 25/10/2016 by Charlotte_louise (1 review written)

My parent's bathroom was supposed to be completely fitted by the 5th October. So far they have had 1 overpayment charged, 2 incorrect deliveries, 1 broken shower tray, 2 days to which the fitter failed to arrive and now they have half a bathroom. Their original bathroom was ripped out 30th September ready for the new one to be fitted in its place - we are still waiting for this to be completed. A fitter did arrive today and fitted only the toilet. Upon leaving he announced he wouldn't be back… Read Full Review

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★☆☆☆☆

“Ripped off 3 times in 3 weeks”

Written on: 19/10/2016 by RayneRamos (1 review written)

Just been charged 7 pounds at the till for an item marked 6.92.Last week charged 47 pounds each for 2 items marked at 23.00 each.week before charged 16 pounds for paint that was on offer at 8.00 pounds.These are the only times I have noticed ,so god knows how many times this has happened over the 25 years I have used them.when I complained I was told, "we have refunded you so that is OK."Not OK. If I hand,t checked my bill.Will never use them again… Read Full Review

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★☆☆☆☆

“Ripped off 3 times in 3 weeks”

Written on: 19/10/2016 by RayneRamos (1 review written)

Just been charged 7 pounds at the till for an item marked 6.92.Last week charged 47 pounds each for 2 items marked at 23.00 each.week before charged 16 pounds for paint that was on offer at 8.00 pounds.These are the only times I have noticed ,so god knows how many times this has happened over the 25 years I have used them.when I complained I was told, "we have refunded you so that is OK."Not OK. If I hand,t checked my bill.Will never use them again… Read Full Review

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★☆☆☆☆

“Worse customer service ”

Written on: 18/10/2016 by C1985LB (1 review written)

I would never recommend this place to anyone!!! My family has been without a kitchen for 8 weeks thanks to this joke of a company! After a number of complaints with the pathetic customer services (who tend to hang up on you and sound clueless) they 'resolved' my issue and the remainder of my kitchen was due to be delivered today! Yet again the delivery was messed up and not all of my remaining order was loaded onto the van! I'm now at my wits end and I'm contacting trading standards but save… Read Full Review

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★☆☆☆☆

“Placing an order ”

Written on: 17/10/2016 by Ivinghoe (2 reviews written)

Tried to place an order online which wouldn't work, so phoned to place the order. Do they really think it's appropriate to keep customers on hold for ove 20 Minutes and then pass you between departments! The customer service is appalling. Home base is far better, at leat the it works!!… Read Full Review

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★★★★☆

“bathroom complete overhaul”

Written on: 14/10/2016

i had my old bath @toilet /sink /old cupboard removed @walk/in shower /sink/@new units fitted floor @inside of shower tiled the fitter and his mate worked @very hard @nothing was a problem I would recommend them to any one in west Yorkshire area also deliver was very good the delivery guys put every item where I wanted it also design staff at leeds very very good… Read Full Review

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★☆☆☆☆

“avoid at all costs”

Written on: 30/09/2016 by NolanMaher1967 (1 review written)

Had nothing but trouble. The initial fitters were remove from the job after 4days. They cut 4 worktops to wrong side. Put the sink in the corner so washing was impossible. The cupboards were not straight as he measured from roof and ny roof isnt straight. My floor got damaged as cuts were done in my kitchen. The boiler housing is 2"higher than cupboards but apparently its within tolerance. An end panel is chipped all the way down and 5 months in still hasn't been changed.they promise to phone… Read Full Review

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★☆☆☆☆

“Staff unhelpful supervisor didn't know where products...”

Written on: 27/09/2016 by 8Fitzsimmons (1 review written)

Staff unhelpful supervisor didn't know where products were told me to go and look myself no help whatsoever… Read Full Review

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★★★★★

“wonderful kitchen”

Written on: 16/09/2016 by Emelia362 (1 review written)

I have just had a kichen fitted by b an q and i cannot fault it one bit. The fitter who did was brilliant he worked really hard and it looks great. The other guys who also helped were friendly and also did a good job. I can throughly recomnend b an q kitchens… Read Full Review

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★☆☆☆☆

“The worst experience as a customer ever”

Written on: 14/09/2016 by StuartCFS (1 review written)

I would never visit a B&Q store ever again. I ordered a garden shed for delivery and assembly as I am disabled. I paid in store and explained that my back garden was next to farmland so the shed would either have to come through the house or around the back along a path next to the field. I was told that was no problem by sales staff. I received an email from Shire the manufacturer and I booked my delivery day Sat 17th Sep 16 online and took a whole day off work. However when I called Shire to… Read Full Review

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★☆☆☆☆

“useless”

Written on: 12/09/2016 by Angeliquef42 (1 review written)

Visited B & Q yesterday, to purchase a gas fire Luckily my husband is a gas safe engineer. first there was none in stock in any style. Second asked to view online and order, the customer service assistance didn't have a clue, eventually found one we liked, then sent on a tour around the store to order and pay only to end up back where we started after being turned away by 3 customer service assistants. Eventually ordered then sent again back to tills to pay. No advise given on… Read Full Review

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