B&Q Reviews

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  • Quality of service

  • Layout of shop

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Summary

Review Centre provide unbiased consumer reviews of B&Q and other home & garden and DIY shops. Give your experiences of B&Q and read what other visitors thought. We also have reviews of many B&Q products in the www.diy.com B&Q's online store.
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Latest Reviews

★☆☆☆☆

“Rude and awkward service at the Medway B&Q. ”

Written on: 01/08/2015 by Westernunion1948 (1 review written)

If you want to experience the rudest , awkward and indifferent service then go and get a a board cut at B&Q Medway. My experience on Friday 31st July at 16.35 was as follows: I rang the bell (for cutting) and waited for four minutes before an assistant , an ear-ringed male aged about 46 (who's name rhymes with berry) arrived. His demeanour made it clear that he did not want to be disturbed. I asked to buy a sheet of 8'x4' of their best quality 18 mm ply (they do shuttering grade , a better… Read Full Review

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★☆☆☆☆

“Never buy a kitchen from B & Q”

Written on: 31/07/2015 by RodrigoReid (1 review written)

It is now over a year since we ordered the kitchen and its still not sorted. The initial fitting was a complete muddle with missing parts being the main issue. The worktops when went faultly with small holes appearing, they tried to repair them 3 times, then agreed to replace them, but this took 6 months with the fit date changing 5 times. The work was finally done this week, but they are not sealed to the wall. So we are still waiting, but I am hoping to çomplete the project this week. I… Read Full Review

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★☆☆☆☆

“poor”

Written on: 28/07/2015 by iowuk (1 review written)

when you have a bathroom fitted theirs a reason they make you pay up front workmen due at 9 am no show phone b and q up 4 times still know return call, poor workmanship pull old shower unit out leave a massive hole in the celling, oh yeah it not in are contract to fix that.... boil brakes on th same day fitted the new plumping oh yeah not us… Read Full Review

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★★☆☆☆

“Ridiculous customer service”

Written on: 26/07/2015 by Kelly.Courtney (4 reviews written)

Took me 15 minutes to actually get hold of a member of staff to help me with my issue. They were useless anyway, please don't waste your time with this bunch… Read Full Review

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★★★★★

“Scunthorpe B&Q”

Written on: 24/07/2015 by rimmylimmmy123 (1 review written)

My B&Q staff are consistent in that they are always friendly to me, can always find what Im looking for If I cant find it and they never seem to be just loitering around like I see in some places… Read Full Review

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★☆☆☆☆

“Unhelpful staff”

Written on: 23/07/2015 by AliaMcGregor205 (1 review written)

Given a b&q tool kit as a gift Box was faulty so took it to my local store. Told that because I did not have a receipt I could not exchange it. Also told that because I did not go to the desk before checking to see if they had stock that they would need to check CCTV to make sure I had not just picked it from the shelf and taken it to the desk to ask for an exchange!! Felt like I was being accused of being a criminal Will probably need to get the receipt to sort it Don't feel I want to use… Read Full Review

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★☆☆☆☆

“No Professional Specific Area Expertise Or Awareness”

Written on: 23/07/2015 by davemerchant (1 review written)

Having just invested £20k in having a once in a lifetime opportunity conservatory built we ordered some gorgeous looking floor tiles from B&Q which would hopefully be the icing on the cake. 

I was warned in advance by other reviews to be aware of the problem with different batches of differing shades being supplied. I raised this issue with B&Q and was told that a professional tiler would be able to mix it up so that it would be barely noticeable. - wrong!

We ended up with three different
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Davemerchant's Response to davemerchant's Review

Written on: 23/07/2015

In addition to the previously detailed poor advice / guidance I feel it should also be mentioned that when the 22sqm of tiles were delivered there was a taped up box with a handwritten note on the side stating "chipped on corner x 3" - and sure enough, upon opening the box there were 3 tiles (3 per box) with a corner chipped on each!!! - wholly unacceptable. Many of the boxes packaging was torn around the corners making me very nervous about exactly what they'd been through before being delivered....

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★★★☆☆

“paint”

Written on: 15/07/2015 by Sheltonpr422 (1 review written)

the options for mixed emulsion paint offers a premium product. ok so you buy two litres for your job but run out and just need a small amount. ha guess what you cant buy a small amount you have to buy two more litres. this just another store along with many many others who mislead customers and are not upfront with information. Its just a dishonest way of extorting more money from customers … Read Full Review

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★☆☆☆☆

“1 day delivery service " THATS A JOKE" !!!!!!!!!!! ”

Written on: 09/07/2015 by Harryhd (1 review written)

I ordered a fire surround on the Tuesday afternoon at 14.30 because the B&Q website says order before 15.00 and get next day delivery,waited in all day wed but no fire surround appeared,phoned delivery service on thur was told it will be delivered on Friday,when I complained was told it was coming from supplier and it was a bulky item,i asked why they advertise nxt day delivery service when they cannot do that she said its because of our location,I live 48 mls from Aberdeen and 40 mls from… Read Full Review

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★☆☆☆☆

“WHAT CUSTOMER ASSISTANCE”

Written on: 01/07/2015 by EDWIN5 (1 review written)

I VISITED BEXHILL B&Q TO BUY 10 BAGS OF SHARP SAND. THE SAND LOCATED SOME DISTANCE FROM THE CHECK OUT. WITH A BIT OF A STRUGGLE I LOADED MY TROLLEY THIS APPEARED TO ENTERTAIN THE THREE STAFF THAT WERE STANDING TALKING THERE- I APOLOGISE FOR MAKING THEM MOVE TO CONTINUE THEIR CHAT ONCE LOADE I WENT TO THE CHECK OUT AND JOINED A QUEUE OF THREE WHERE TWO STAFF WERE BY THE TILL TALKING- AFTER A MINUTE OR TWO THE LADY AND THE FRONT OF THE QUEUE ASKED THE MAN IF HE WAS SERVING, HE REPLIED(DESPITE A… Read Full Review

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★★★☆☆

“Poor hinges on cooke & Lewis corner Base doors ”

Written on: 23/06/2015 by Wentworth193 (1 review written)

I. bought a Cooke & Lewis kitchen in February 2015 and had corner base units fitted with two single doors held on two hinges and I have discovered the hinges are not strong enough because the doors keep dropping and are not in line with the door next to it and consequently we have to keep adjusting it which I feel is very frustrating. I have made enquiries through an independent joiner who has said I need stronger hinges. I have been in touch with B&Q and they don't want to know… Read Full Review

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★☆☆☆☆

“Customer support is AWFUL”

Written on: 19/06/2015 by FJChristie (1 review written)

When things go south.... They are terrible We went to B&Q and used their bathroom design service to specify a new bathroom. Our bathroom is small so we were interested in the slim-fit style fitted units... The sales assistant sold us on a bathroom and only at the order confirmation stage discovered the "Tyler" slim sink was discontinued for advanced ordering... However as luck would have it (!?!) one was in stock at another Southampton store - the bathroom supervisor would pick it up on her… Read Full Review

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★★☆☆☆

“poor after sales in store.”

Written on: 17/06/2015 by gav549 (1 review written)

We were very happy with the quality of the cooke & lewis units & whilst spending money happy with our service.The problems arouse when we needed a new drawer front & fixing clip,i had dropped it so was not expecting anything for free but i was not expecting to have to pay well over £120 for them.I was told in store i could only buy a set of three drawer fronts & would have to buy a complete drawer set for the single fixing clip i needed.They didnt even phone cooke & lewis to try & help us. Its… Read Full Review

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★☆☆☆☆

“Wednesday over 60 discount”

Written on: 10/06/2015 by Madeline109 (1 review written)

You do not get 10% off on Wednesday any more like you used to do if its part of a deal like 3 for £10. You only get discount if you are paying full price. How things change maybe they think they can do what they want as a lot of the competition have closed. My advice look at plants at Aldi or Lidl lot better value. Don't get conned leave your goods at the checkout if you don't get 10% off… Read Full Review

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★☆☆☆☆

“Fitted Kitchen”

Written on: 08/06/2015 by Aubrie221 (1 review written)

Just fitted a kitchen for my parents from B&Q. Don't know where to begin???? First of no detailed plans to show which unit goes where, just a computer generated picture and whoever designed the layout needs to go back to school as the placement of the units on one side didn't work out how they are supposed to , if you was to do it like the 'picture' a double unit would have no doors that open!. Units are of a very cheap quality, pre drilled holes in the draw units wrong for the runners, wrong… Read Full Review

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★☆☆☆☆

“Interview with B&Q was a total joke”

Written on: 05/06/2015 by no-name (1 review written)

I suggest not wasting your time looking for a job with B+Q. Got called in for an interview for a branch but then another branch decided to interview me for a position I didn't apply for. So I missed out on the job interview I wanted and then got no job from the other store. 1 week later got called for an assessment interview but wasn't even interviewed and then didn't get that job either(obviously because they didn't interview me). the staff are incompetent. Managers are moronic. Got another… Read Full Review

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★☆☆☆☆

“The twilight zone”

Written on: 22/05/2015 by Cousintel (1 review written)

Do yourself a favour, buy from somewhere else. Ordered one door on the 15th, chose delivery for the 21st, so far so good. Got a text confirming delivery for the 21st but guess what, 21st came and no door. Tried the customer services number, but they were experiencing 'heavy call volume' so despite my call being 'important to them' I only managed to speak to someone after my 4th attempt. He was was 'very sorry' but as the courier was now closed he could offer no explanation but promised to ring… Read Full Review

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★☆☆☆☆

“The Worst!”

Written on: 19/05/2015 by RSPRSP (1 review written)

Without doubt the worst customer service I have ever experienced. If you enjoy going around the houses, no none knowing anything, being ignored, being mislead, being lied to, being dismissed - then B&Q is just for you. If you want a decent product at a decent price, with decent customer service and confidence in aftersales service, then (whatever you do) go somewhere else and save yourself the pain and heartache of dealing with B&Q - they are absolutely terrible… Read Full Review

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★☆☆☆☆

“totally disgusted ”

Written on: 11/05/2015 by Young477 (1 review written)

went to b and q for a fitted kichen and bathroom in my bungalow june 2014 I was advised fitting would be september 2014 this did not happen constant changes in date eventually december 2014. the kitchen and bathroom were done simultaneously so that the job could be completed quicker, but the wrong cooker and cooker hood and sink was delivered even though they had time to get the order right constant changes and excepting wrong cooker hood. the bathroom was totally new and retiled new plumbing… Read Full Review

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★★★★★

“Kitchen fitter for B&Q”

Written on: 04/05/2015 by 218Gardner (1 review written)

My mother recently purchased er kitchen from B&Q. She had been impressed by my kitchen fitting some years earlier. Her fitter the person I dealt with did above and beyond and has done an excellent job which has improved a room in my mothers house which she was begining to hate. Would recommend this fitter lovely job thanks to the person I dealt with and his mate… Read Full Review

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Melkonianftb's Comment

Written on: 27/05/2015

Thank you, it seems not all B&Q kitchen installations are terrible, I had mine fitted in March 2015 and couldn't be happier with the workmanship and customer service before and after installation :-)

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