Marks & Spencer Reviews

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★★☆☆☆
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“All because of a receipt!”

Written on: 04/02/2016 by Anonymous42 (4 reviews written)

I find most of the assistants at M&S rude anyway (Primark are so much better). I purchased a few items from M&S and used their self service till. The till was faulty and wouldn't print out my receipt (there was no sign saying it was faulty). I needed a receipt of course. When I queried this with one of the assistants, I was met with immense hostility and her face became red with rage. She said, "You don't need a receipt with food purchases", but I told her, yes, I did (I wasn't just… Read Full Review

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★☆☆☆☆

“ 3 Amaryllis bought for cristmas”

Written on: 03/02/2016 by cess1942 (1 review written)

We saw amaryllis buy 3 get one free@£15.00 each so bought 3 2 for Cristmas presents and decided to give one each for 2 friends and keep one for ourselves, ours had grown nothing but leaves mid January so we decided to ring our friends up to see if theirs flowered one had and one was nothing but leaves so we went into Pontefract branch and complained but they was not much help, they wanted the box to get the bar code or the receipt but my wife could find one,eventually we were offered a token… Read Full Review

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★☆☆☆☆

“PoorCustomer Service”

Written on: 20/01/2016 by Vaughn460 (1 review written)

Just spent at least ten minutes stood at the only ooen till in a large store in Hayle, Cornwallwhile the assistant and a mabager argued with a lady returning some christmas wrapping paper. The lady had her reciept but because it was past '28 days' they were trying to insist she got 39p back per roll instead of £2.50 ... It was plainly obvious i had waited patiently for a long time with my welk behaved 3yr okd. A common courtesy of the manager would have been to ask the assistant to serve me… Read Full Review

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★☆☆☆☆

“Paying for a tiny bag for a raw chicken”

Written on: 16/01/2016 by Henderson55 (1 review written)

After buying some fruit and vegetables and supplying my own bag. I purchased a whole chicken and asked for a small bag ( what I would call a sandwich size bag) to put chicken in incase it leaked onto my fruit and veg? To be told would be 5pence. Why can Tesco supply a small clear bag for free and M&S can't? I called the manager who began his robot style rehearsed speech about government legislation la la la. So I put the chicken back their loss. Lakeside Branch in Essex. Won't be going back… Read Full Review

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★☆☆☆☆

“Norwich Customer Services Food”

Written on: 15/01/2016 by 175Jackson (1 review written)

I was Sick after eating Marks and Spencers Suishi on the day of purchase. I informed Norwich Store and they did not want to know. I only spent £7.00 and they would not even refund my money. After demanding a return of my money and wasting half an hour of my time waiting for the duty store manager because the section manager just told me I would get no refund and he was not interested. I felt very upset after leaving Norwich store and feel Marks and Spencer Do Not Have an interest in customers… Read Full Review

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★★★★★

“New longbridge store general manager and staff fantastic”

Written on: 15/01/2016 by Taviner (1 review written)

I felt I must leave very positive feedback on this new store the staff are very helpful and friendly The general manager went the further step to help my husband out when my grandson had a little accident whilst my husband was frantically trying to dry his trousers the manager went and got him a new pair of trousers and said no charge and was glad to help out. What a star you do not find many stores helping out like that we will definitely start shopping there top quality store and staff well… Read Full Review

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★☆☆☆☆

“Poor service at customer services”

Written on: 10/01/2016 by Bella2105 (1 review written)

I went into Ealing M&S today for a refund. The lady that served me was impolite & short with me, because they didn't have the size that I needed to do an exchange she proceeded to tell me that I'd lost out! When the transaction finished she flung the receipt on the desk & said nothing!! Can I add that this particular staff member has been with M&S for 28 years, she should know better after 28years of experience! She knew shed been out order because as I walked away I looked back at her in… Read Full Review

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★★☆☆☆

“Dress With No Zip T97/08442/0206X”

Written on: 08/01/2016

What is wrong with Marks and Spencer? It use to be my favorite store for clothes and food. I bought a dress before Christmas for my daughter, the size was correct and everything fits until she points out to me that this fitted dress has no side or back zip. She struggled to put it on over her head and her hair was messed up. It was a nice dress, but Marks & Spencer had to spoil it by saving a few pence on a zip. People do notice these little cut backs on quality and finish. It is rather… Read Full Review

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★☆☆☆☆

“Inflexible service at Marks and Spencer's ”

Written on: 02/01/2016 by Msbe (1 review written)

I visited the Handforth Dean branch with my teenage daughter and asked at the underwear department could she be measured for her first bra. I was informed that I needed to make an appointment and the next available one was over an hour and a half later. I explained I had travelled a distance to the store and was not aware that an appointment needed to be made in advance. I have been in several times and on request been measured and received advice. There was no signage in the department… Read Full Review

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★☆☆☆☆

“poor service for petite women”

Written on: 01/01/2016 by Caldwellsj1971 (1 review written)

I received gift vouchers for Christmas from my daughter in law. As they are the paper kind, I was told I cannot use them online or for telephone orders. I would have to physically go into my nearest store and use the vouchers to purchase the items I wanted. Which would be fine, if the Aberdeen stores actually stocked petite clothing. It's either a very poor selection of work/occasion wear hidden in a corner or none at all! Customer services advise me to go online as that's the only way I can… Read Full Review

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★☆☆☆☆

“DPD is disgraceful. I attempted to use a stronger word.”

Written on: 29/12/2015 by kpegram (1 review written)

Despite attempting to correct an address error on the DPD website for an order I placed to be delivered before xmas and using the automated telephone system 5 times!!!the address is still wrong and still being delivered to the wrong address. M&S help desk is NO HELP WHATSOEVER! They cannot correct the address because it is already dispatched, they will not give a refund either. This gift will again be delivered to the wrong address and M&S will do nothing to stop it. Do not use M&S online… Read Full Review

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★☆☆☆☆

“Christmas dessert disaster!”

Written on: 27/12/2015 by hmHollis54 (1 review written)

I ordered the raspberry terrine panacotta for Christmas Day as I had guests who were gluten free. Imagine my horror when my husband rang me on Christmas Eve at work to tell me that the dessert had not been delivered. No explanation. Would I like profiteroles as a substitute? No, not suitable for gluten free, there was nothing else they could offer. He came home with a bottle of wine!! My guest was expecting a dessert, not a glass of wine. So after a day at work and many chores to complete I… Read Full Review

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★☆☆☆☆

“Deceiving online ordering process”

Written on: 18/12/2015 by AmiyahMartin321 (1 review written)

I've made an international order to Canada and only found out that taxes and duties are not included when I completed the order. There is only 15 minutes to cancel it and since I did not create an account I had no way to cancel it even by calling because it was outside of working hours. I cannot track my order even for delivery that costs $30 In overall extremely deceiving and upsetting user experience… Read Full Review

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★☆☆☆☆

“OVERCHARGING on multi buy offers - BE CAREFUL! ”

Written on: 11/12/2015 by JorgeO'Brien (1 review written)

I regularly purchase 3 for £10 meal deals in M&S. Recently, I bought several items of which there were 3 for £10 but at the till I was charged the full price of £4.75 each. I noticed this when checking my receipt after leaving the store as thought it seemed a bit too much! I was absolutely appalled and horrified to have the store manager and store staff in the Kings Cross branch admit that the tills didn't recognise the 3 for £10 offers! HOW LONG HAS THIS BEEN GOING ON? HAVE YOU EVER BEEN… Read Full Review

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★★★☆☆

“Need more staff on shop floor”

Written on: 10/12/2015 by ugRees291 (1 review written)

I regularly visit M&S at Gemini in Warrington. Staff are always very friendly but are always woefully overworked. Queues to pay are always too long. The staff have so much to do. They sell goods, refund items and do online ordering all on the tills. Get some more staff so the workers can provide good customer service. After all its what is expected of M&S… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 02/12/2015 by suzymae (1 review written)

I ordered online a dressing gown with a 30% discount. It was due in the Lowestoft store on 30/11/15. When I arrived on the 1st there was no sign of it. I was advised told by member of staff it was nothing to do with them and to try coming back in 48 hrs. I contacted the customer service team as I had not recd an email advising me what was happening. She could not help me. The next day someone there had cancelled the order and then tried to reorder it but in the meantime it became out of stock… Read Full Review

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★★★★★

“Excellent offers and customer service”

Written on: 26/11/2015 by Dohertyln1970 (1 review written)

Visited M&S several times this week due to the fantastic offers in store, plus my pending Birthday. Purchased the champagne with free flowers ...beautiful. The staff were so helpful when selecting the Sparks card offers as we are new to this club card, we make such savings having the card wonder why anyone would be without it. Thank you M&S and staff for making our shop a happy event. Oh and there is also a chance to win £250 by returning a code on the bottom of the till receipt Good luck… Read Full Review

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★★★☆☆

“Carrier bags or not”

Written on: 11/11/2015 by poppylillie (3 reviews written)

I went shopping in marks & spencer at Handforth Dean I took my own bags so when the shop assistant asked did I need a bag I said no thank you I have my own she proceeded to scan my goods she started to push the items back to me she did not take off hangers or fold them up my daughter had to stand there and fold them for me she was so rude I can only think it was because I didn't purchase a bag. I don't know why but something niggled me about my shopping so me and my daughter stood to one side… Read Full Review

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★★★★★

“Boston Lincs Store”

Written on: 09/11/2015 by vgFranklin95 (1 review written)

I went to my local store on Thursday 5/11/15 with my sister-in-law who unfortunately has broken her foot & been in a wheelchair for 7 weeks!! The staff were above & beyond helpful and we both felt we had a lovley shopping experience.. Thankyou Boston… Read Full Review

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★☆☆☆☆

“Very Bad Experience”

Written on: 04/11/2015 by jgrgj (1 review written)

My dear beautiful wife who is 72 years of age went to the checkout at M&S in the Prescot Merseyside. She paid for her shopping and decided to put an item into a small see-through plastic bag. 

The jobsworth at the till told her she could not do that and was very abrupt, my wife came out to me in the car park and she was in tears.

I went into the store and spoke to the manager. What a waste of time that was. He told me it was company policy. 

Also the only poppy's on sale were £15 in the form of a
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Rosesreviews's Response to jgrgj's Review

Written on: 09/11/2015

I am incensed at the way your wife was treated.
What business is it of M&S in which receptacle she wished to take her purchase home. It beggars belief.

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Bastet2015's reply to Rosesreviews's Comment

Written on: 16/11/2015

They probably wanted to try and upsell their own carrier bags for 5p a go :(.

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