Marks & Spencer Reviews

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★★☆☆☆
1.8 / 5
570
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

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Latest Reviews

★☆☆☆☆

“Wrong date 3 times.AVOID!”

Written on: 14/02/2017

The flowers were delivered on the wrong date.As there was no one there the flowers were out in cold,wet windy weather for more than 24hrs. When informed they rearrange for correct day. No flowers arrived. Total let down. Their get out is your money back. They don't get that sending flowers is more than just a bunch of flowers… Read Full Review

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★☆☆☆☆

“No ethics at all”

Written on: 08/01/2017 by AriaStrong390 (1 review written)

M&S van driver hit and damaged my car and failed to stop. Trackers in the van have verified that he was driving at 17% over the speed limit M&S have said ‘the driver has no knowledge of the accident so there’s nothing we can do.’ Unethical company with dangerous drivers on the road, be aware!… Read Full Review

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★★★★★

“wonderful servivce”

Written on: 26/12/2016

I must compliment the staff at the Gainsbourgh branch today I went to pick up pre-ordered Turkey and veg they were so efficient and it really made me feel a special customer , it could not have been a better start to Christmas . Thankyou all… Read Full Review

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★★★★☆

“Clapham South great service in the face of disaster”

Written on: 24/12/2016 by Eaton55 (1 review written)

After not receiving the whole of my food order that I had reserved and paid for, the team at Clapham South were sympathetic, helpful, polite and went out of their way to restore my faith in the M&S brand. I was so disappointed not to get an order I had placed so much in advance and look at the M&S brand as trustworthy. It was a shocking not to receive my whole order and no notice this had happened, it was only when I got to the store that I was notified by the staff there. The way the staff… Read Full Review

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★★★★★

“brilliant care of customer service at Lancaster”

Written on: 23/12/2016 by GabrielleO (1 review written)

Had done a Christmas food order...when home noticed item missing...phoned them..they sent it in a taxi with bottle of Processo...amazing...that is what I call caring and giving me a Christmas smile...Absolutely brilliant! Thankyou M&S for realising we are people!… Read Full Review

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★★★★★

“Advent beauty box ”

Written on: 22/12/2016 by ejDonaldson1991 (1 review written)

I bought this advent beauty box, I am very disappointed, the contents are very small, I do not understand how it is valued at £250 , very disappointing… Read Full Review

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★☆☆☆☆

“Awful product quality and lack of customer Service”

Written on: 10/12/2016 by MosesO'Reilly (1 review written)

I purchased a couple of Rosie bras from M&S .I liked the style and design of this product and purchased two in different colors. However after first wash the green bra had a split and I noticed the ivory one had the same too which got rather larger after the second wash. After notifying M&S of this issue they refunded the ivory bra but refused to refund the green bra as the tear wasn't larg enough and in their opinion it was down to use of biological detergent. I NEVER USE BIOLOGICAL DETERGENT… Read Full Review

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★☆☆☆☆

“Terrible Cashier Comments Newton Abbot branch.”

Written on: 09/12/2016 by Guillermoz84 (1 review written)

Horrilbe and disrepectful habit of telling people they ENJOY buying yellow label food ( which will ony end up blue dyed and dumped if not sold anyway ). Wages and unemployment in West Country are very low but this is never considered in these humiliating comments to people who clearly have basket of mostly yellow label items in front of line of other customers. This appears to be part of staff training as three people have given these comments in last month to cutomers in my presence but… Read Full Review

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★★☆☆☆

“Uncared for”

Written on: 27/11/2016

I visited the store at Kingston Milton Keynes yesterday- Saturday 26th November. I was looking for some Ginger Wine; couldn't find it and searched the whole food section for someone to ask but only saw checkout staff. I gave up and bought the rest of my shopping. Then I visited the customer toilets. Oh dear. Messy, dirty, no hand towels, no toilet paper. Not what I expect from this store. Again, I couldn't find anyone to speak to about this… Read Full Review

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★☆☆☆☆

“8-10 days for delivery even if you spend over £100”

Written on: 24/11/2016 by Reynoldsof166 (1 review written)

Joke delivery times. Unless you pay. Not comparable to the market. Will not shop with M&S… Read Full Review

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★★★★★

“helpful and friendly”

Written on: 21/11/2016 by IsabelleBlevins414 (1 review written)

My wife and I visited Marks and Spencers in Monmouth yesterday and we found the staff all very pleasant and very helpful. We were away for the weekend and so it was our first visit to this Marks and Spencer store… Read Full Review

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Businesswoman2's Comment

Written on: 24/11/2016

Went to M&S today, the dine in for two offer was on.
A nice M&S lady was standing next to the dine in for offers and there was bottles of champagne. I asked if the champagne was included and she said yes but it would be £20 which was great. I did a mass of shopping and went to the check out and was asked if I had a sparks card, which I don't.
I was then advised that if I didn't have a sparks card I couldn't buy then the champagne would be charged at the full price!!!!
RUBBISH SERVICE - NASTY OFFER!

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★★☆☆☆

“Disappointing ”

Written on: 08/11/2016

Today I visited the M&S in Ellesmere Port which I thought was supposed to be their flag ship store and oh was I disappointed. Firstly went to the cafe where any empty / free tables all had dirty dishes on , there didn't seem to be hardly any staff working in there and the ones that were all seemed stressed out. Then went to try and do Christmas shopping in the ladies, men's & childrens sections. This was a bit of a disaster as the choice and styles were drab and old fashioned. I couldn't even… Read Full Review

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★☆☆☆☆

“on line order ”

Written on: 06/11/2016 by Daltonzm73 (1 review written)

For the first time I did an on line clothes order and I have to say i'm so disappointed everything I ordered was creased looked like someone's laundry when I opened the parcel I said out loud what the hell is this… Read Full Review

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★☆☆☆☆

“Shame on M&S”

Written on: 29/10/2016 by ckWatson383 (1 review written)

Purchased a resin poppy pin online. When delivery arrived, I cried. The pin was poorly packaged with no protection around it. The pin was so crushed that the petals cracked off. Didn't they even notice it was traveling across the pond and then another 3,000 miles to California? I'm still scratching my head in disbelief! Props to the customer service lady who was extremely empathetic. Thanks!!!… Read Full Review

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★☆☆☆☆

“I regret the day they came here”

Written on: 28/10/2016 by Oswaldo61 (1 review written)

They came to my town, and did some deal with the Council - next a historic building was knocked down, houses demolished, and an old woman evicted from the home (she owned!) by the Council so M&S could build here. Google Enid Jones to find out more. They distribute unwanted junkmail flyers through the doors in the surrounding area. I had another one today. They spray the fruit with shellac from beetles and don't advertise this. Three independent local shops have closed since they came… Read Full Review

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★★★★★

“Excellent customer services”

Written on: 14/09/2016 by ioBlack462 (1 review written)

I tried 3 times to order 2 cardigans from M+S with no success so I phoned Amisha.She soon turned my black Monday into a yellow Monday with her positive cheerful character,Helping me to order my items quickly and smoothly. M+S you need more staff like Amisha… Read Full Review

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★☆☆☆☆

“Did not turn up!”

Written on: 26/08/2016

I ordered a coffee table from M&S and was given a day and a 2 hour time frame for when it would be delivered. After the time frame had passed I rang them to see if it was still on its way. At this point they told me it was not going to turn up and could not give me a reason why. I was just put on hold and had to hang up after a long wait. I was mainly annoyed about not being informed about anything. I received multiple text messages that week reminding me of the day and time of delivery but… Read Full Review

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★☆☆☆☆

“Terrible response service - waiting for 4 weeks!!”

Written on: 20/08/2016 by CAKEDE72 (1 review written)

I was measured for a bra fitting two months ago. Brought 2 bras, one the hook came undone and the second the sewing came away. Went back, measured again, given replacements, same thing happened, different person, said that she had had several complaints about the first person who measured me. Went away feeling quite happy. Within a week, new bras, hook broke on one and the sewing broke on the other!!! Spoke to the manager, she agreed to measure me herself, apologised and offered me a free cup… Read Full Review

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★★★★★

“Exceeded all expectations, brilliant service!!!”

Written on: 28/07/2016 by Nicky008 (1 review written)

i visited the Oxford street Swansea store today to collect items from click and collect, I had the most helpful young lady, who went out of her way to accommodate me, what an asset she is to your company as are all your staff at this store as they always go above and beyond, best service by far, best shop by far, I was so impressed i felt I had to leave the review but didn't find it easy to find this site, I do not normally leave reviews but I had to on this occasion. Thank you M&S you have… Read Full Review

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★★★☆☆

“Why don't you do bigger sizes for men & longer length”

Written on: 07/07/2016 by Elaineeaglen26 (1 review written)

Need to change your style of clothes. Size 18 are sometimes much smaller than they used to be. Dresses & tops for the more voluptuous lady. Make tops longer & dresses to suit the 50+ but still trendy. Men's casual shirts are much smaller than a few years ago. Ralph Lauren shirts are great they do two lengths & go up to at least 4xl & do the xlt length. My husband cannot buy anything from marks anymore. Whenever I shop all the size 8 - 12 are left & the bigger sizes are gone. Would love to be… Read Full Review

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