Marks and Spencer Reviews

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2 stars
Average rating for this product is: 2 out of 5

From 2 ratings and 42 reviews

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Summary

Marks and Spencer reviews right here at Review Centre. Why not write your review now or simply read reviews other people have written of Marks and Spencers.

Average Ratings for Marks and Spencer

  • Quality of service1.7 stars
  • Layout of shop2.4 stars
  • Value for Money2.4 stars
  • Reviewer Ratings1.9 stars
  • Overall Rating2.1 stars

42 Reviews For Marks and Spencer

  • zaax Rank: Lance Corporal 5th Nov 2009

    Reviewer rating: 1 stars


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    I went to the Felixstowe branch. Not very minpressed a small shop trying to be a big shop. Anyway I brought a few items of food and they wanted 5p for a carrier bag! The bag only cost them 1/10th of a penny. Total rip off & the food wasn't that great either.

  • Guest 5th Nov 2009

    Reviewer rating: 3 stars


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    I recently purchased a vase online which I asked to be gift wrapped. The gift wrapping consisted of a black hessian bag and a draw string ribbon round the top. Hardly gift wrapping. I was appalled at this but was told this was how it was. Very disappointing for M&S and hardly what one would expect from them.

  • Guest 4th Nov 2009

    Reviewer rating: 5 stars


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    ordered this dress off the internet delivered on the day requested.The dress is even more lovely than the pictures showed a perfect fit and feels so comfy would recomend to anyone.

  • Guest 3rd Nov 2009

    Reviewer rating: 1 stars


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    Service of MS at Staines Branch is awful, even customer services are becoming careless about their customers. I requested a bigger bag for my items since it was raining. the answer was no. i returned all items and they didn't care not even the customer services. for a bigger bag, they are willing to lose a loyal customer. shame

  • tinker01 30th Aug 2009

    Reviewer rating: 1 stars


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    Bought 2 sofas (urbino in flat weave taupe) from M&S in May 2008, within 12 weeks they had started to fall apart and go bobbly - a man came out and agreed with me, i was sent replacement cushions but they didnt match in colour. They then agreed to send me replacement sofas, which arrived damaged. On complaining M&S agreed to send me more replacement sofas which were also damaged. Asked for refund which was agreed but it took five weeks of constant ringing to get it. I have had no apology, in ...

  • mbay Rank: Corporal 24th Aug 2009

    Reviewer rating: 2 stars


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    I love M&S and often shop online as they provide good deals every so often.

    The food is most excellent though I do not like their store finder. As a secret shopper I use this so many times around the UK and it really does not work at all and leave me feeling disappointed

  • Guest 11th Aug 2009

    Reviewer rating: 1 stars


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    I purchased a pack of these shirts for my son from M&S. The STAINAWAY only lasts a short time. I went back to the shop to complain and they sent them back for testing. However no tests were done. I got a standard letter stating it is not the garment or fabric so no replacement or refund. They did not test them and kept me waiting a month for the reply. So do I rate the service and quality NO.

  • Guest 2nd Aug 2009

    Reviewer rating: 1 stars


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    I am a 57 year old married lady with 3 grown up children and 3 grandchildren. I have always been a very good customer of marks and spencers like my mother before me. Until recently I was made unemployed. That is when i realised that i could no longer shop at your store so i had to shop at cheaper stores for food and other articals. I found that tesco, asda, sainsburys and the other stores that i shopped at was just as good quality as m/s. So why are you so expensive and why dont you try and help ...

  • ellen10 9th Jul 2009

    Reviewer rating: 0.5 stars


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    I ordered furniture for my childrens bedroom from M&S. I waited 3 months and phoned the day before the origanl delivery date given. I was imformed the goods were not avalibe but they would look into it. They phoned back with a delivery date for the following week. I was called on the friday and informed that it would be delivered on the Tuesday. They asked if the room could be cleared so the furniture could be assembeled. On the Sunday I removed all the furniture from the bedroom and took it to ...

  • brownie88 3rd Jul 2009

    Reviewer rating: 0 stars


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    I bought a pair of M&S Velcro Trainer made in India ( actually they are leather shoe with 2 velcro straps ) on 14th of March. I wore them to the office for 2 months and noticed that the heel was worn through to the air compartments within the rubber. I took them back to the shop and was told that only head office could decide what to do. After 5 weeks I just received a plastic bag in the mail containing my old shoes and not one word of explanation. Can anyone advise me on my rights ? a mail a ...

  • Guest 20th Jun 2009

    Reviewer rating: 0.5 stars


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    I bought a pair of Indian made Marks and spencers boots at the same time as a piar of shoes from Stead and Simpson. The Mark's boots have fallen to pieces just over 1 year later. I am told by Mark's customer services that there is only a 6 month wear and tear guarantee on all of their shoe range. Presumably this is because they realise the boots are cheap rubbish and made to look good. The divider between the insole is made from Indian news print papier mache and the soles seem to be made from c ...

  • Guest 10th Jun 2009

    Reviewer rating: 0.5 stars


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    The quality of marks seems to be deteriorating. Just bought a pair of shoes and in one shoe the insole was 1cm short of the toe. Customer services refunded but I had to pay parking to return the faulty shoes. They say their company never pays the cost of returning faulty merchandise. I thought under the sale of goods act the item should be fit for the purpose, and any reasonable claim towards cost of returning should be met by them .They have lost about £1000 worth of buisness now as I wi ...

  • Guest 8th Jun 2009

    Reviewer rating: 1.5 stars


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    the good things about marks and spencers is that there customer service is o.k meaning they are quick at replying but absolute useless at replying to the anser of the question you asked them as i found out when i sent them 3 emails asking when a pair of slippers will be instock i got basicly got a reply of i havent got a clue when they will be in (not in those exact words but the impression came across came as that.)

  • Guest 17th May 2009

    Reviewer rating: 1 stars


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    Pushed for time,I ordered a skirt (brown) on-line at Marks and Spencer and paid extra for a timed delivery. Parcel arrived two days later (good) . When I opened it, I found a skirt (RED) , three sizes smaller than the one I had ordered, and three inches shorter. I would have worn the BROWN skirt to a presentation the following day, but had to resort to Plan B and wear a blue one instead. I tried to ring M & S twice but after holding on for 10 minutes, gave up. In spite of still being pushed ...

  • Guest 3rd May 2009

    Reviewer rating: 1.5 stars


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    Great new! Marks and Spencer has now stopped customers ordering in store.You can come back to the store to see if the item is on the shop floor/Now you can only order on line or by telephone on a 08545 number. But if you don't have a land line it cost you a lot more on a mobile, and also you have to pay for deliver.What has happened to customer services. There are many people that dont have internet and lost more that dont have credit cards or even debt cards.In this time of the credit crunch ...

  • edwardsm 20th Mar 2009

    Reviewer rating: 5 stars


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    Find getting bras for my two daughters difficult as both are outside Ms Average in sizing. We now travel 50 miles to this branch of marks and spencer for the selection of bras and in particular for the expert assistance of the staff. Plus they have a good stock of unusual sizes.

  • Guest 16th Mar 2009

    Reviewer rating: 1 stars


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    Per Una fashion and the revamped shops are good. I always see something I like in Per Una, and its great that they do it in a wide range of sizes.
    I bought a skirt that I really wanted for a special occasion on line. Some 3 weeks later I still hadn't received it. Chasing up was a nightmare and the long and short of it is they didn't send it (despite sending me an e-mail confirming purchase and despatch) and, as it was an end of line and sale item, I haven't got it. You can't complain, and ...

  • wilbury 4th Feb 2009

    Reviewer rating: 0 stars


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    We bought a sofa and armchair recently. After 7 days we noticed that the feet had been put on incorrectly by the delivery man, and on having a closer look noticed that he had also torn the fabric under the chair. We had inspected the chair prior to him putting the feet on so had thought it was fine. M & S refused to deal with the problem because we did not report it within 3 days. However, on no occasion were we told that we had 3 days to do so and none of the paperwork including the terms a ...

  • cooltens Rank: Lance Corporal 3rd Feb 2009

    Reviewer rating: 0 stars


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    On 25/12/2008, I placed an order for a Sony Bravia 32 ' TV in Marks & Spencer online shop (www.marksandspencer.com). The order supposed to deliver on or before 12/01/2009. According to that M&S debited £338.53 on 04/01/2009 from my credit card account and did a delivery on 07/01/2009. During installation the delivery person noticed a problem in TV screen and he apologized and returned back the TV. He told us he will contact us as early as possible for another delivery.
    After that I didn ...

  • Guest 25th Jan 2009

    Reviewer rating: 0 stars


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    Ordered Sony TV on 28th December 2008, with nominated delivery date of 21st January 2009. Emailed on 20th January 2009 to confirm delivery would be made as requested. Email back saying problem with order please ring customer services. Called customer services to be told order had not been downloaded and processed because it had a nominated delivery date, and the TV in question was no longer available therefore would have to order another television with a delivery of two weeks. Naturally cancel ...