Marks & Spencer Reviews

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★★☆☆☆
1.8 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“rip off in store, awful delivery options online”

Written on: 23/07/2014 by londoncustomer12334 (1 review written)

Saw a desk online in the sale but went into store to buy as could not receive a home delivery and shocked to fined the price in store was more than twice the online price. So I was forced to order online. They refused to offer the same price in store. The refused to offer a dleivery to store via online. They were unable to offer a home delivery slot less than a day until a day or two before a delivery in over a weeks time. Awful order process, extremly helpful and seems they are determined… Read Full Review

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★☆☆☆☆

“Appalling website”

Written on: 20/07/2014 by Trevinone135 (1 review written)

What a dreadful online website. Marks and spencers have lost my on line shopping cannot make head nor tail of this site!!!… Read Full Review

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★★☆☆☆

“Doctoring their reviews!!!”

Written on: 16/07/2014 by JusticeWallace372 (1 review written)

I wrote a review of some conservatory furniture. The furniture itself was very nice but the service I received in store beforehand was bad. The staff didn't know how long the sale was going to last and, when their online system was down, they laughed when we asked if they could phone through the order and told us to go home and do it on our computer. We did this (because we liked the furniture) and found that somehow they had actually managed to complete the order online for us - and then they… Read Full Review

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★☆☆☆☆

“Why change”

Written on: 16/07/2014 by Alanh250 (1 review written)

Years ago I could go into Marks and I had a really great choice and could pick up my size off the rail take it home and wear it,They made a decision to move their manufacturing abroad and now nothing fits. They seem to be catering for really young people and they are the ones that do not have the money and would never go in the shop to start with. What happened to the classic clothes they used to make. … Read Full Review

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★☆☆☆☆

“TERRIBLE WEBSITE AND POOR SERVICE ”

Written on: 16/07/2014 by hrCantuItalian103 (1 review written)

Their website, particularly at sale time is atrocious. Ordering items is no guarantee that you will get them. They cancel orders without notice they are doing so and its all because their stock computer doesn't talk to their warehouse!!!!! Wow, what a fantastic way to run such a big business I don't think. They have also updated their Terms and Conditions to include the word NEW. The mind boggles wondering what that includes!… Read Full Review

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★☆☆☆☆

“Have They Totally Lost All Sense Of Style? Awful Clothes”

Written on: 11/07/2014 by MyahGoode350 (1 review written)

I used to love M&S for clothes, underwear, shoes and nightwear. Everyone knows that M&S clothes (design wise) are struggling to impress from news of decline in sales. 

The M&S current collection looks like they've sent wannabe design students out to charity shops to collect the worst old clothes they can find - and base designs on those. 

I am 45 years old and would not be seen in any of the clothes M&S currently sells. It is such a shame. 

In my view M&S should stop trying so hard to keep up
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★★☆☆☆

“It gets worse!”

Written on: 11/07/2014

Marks and Spencer was always my favourite UK store for clothes. Now they seem to be competing in the Frumpy Olympics! Awful colours, styles, and the most apalling designs. I have complained many times that they don't generally MAKE women's trousers in size 8 long. My complaint on-line was rejected, and in store they told me I could order, completely unaware that MOST women's trousers are not MADE in size 8 long. I give up! I begrudge paying for alteration, when the error is with the retailer. I… Read Full Review

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★★★☆☆

“Clothes selection poor”

Written on: 09/07/2014 by Marinacassidy (1 review written)

Food great lingerie gtreat went to buy shorts for my hols usually rails full of different types of shorts and trousers going up to x long in size was brilliant could always rely getting what I wanted but new layout awful and clothes. Very bland had it right few years ago one side iof shop skirts trousers shorts etc and other side occasion wear etc want marks to do well so thought I would write a review… Read Full Review

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★☆☆☆☆

“ Why does anyone waste their time with online ordering?”

Written on: 09/07/2014 by Pritchardca474 (1 review written)

twice in the last week I have tried to order goods from M&S and twice I have been badly let down. the first time, I even got to the store I had asked for collection of 4 items, only to find they had not been delivered as expected. An hour or so later I was sent a refund with no explanation and only later an email was sent saying the order had been cancelled. there was no apology just a simple fact but they hoped I would shop again. Thinking I had been extremely unlucky, I did rather stupidly… Read Full Review

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★☆☆☆☆

“Hopeless - especially online”

Written on: 08/07/2014 by Fabian179 (1 review written)

I saw a jacket in-store that I really liked, only they didn't have my size. I went to the desk and enquired if they had only to be told that I could order it but had to go to a special desk. I went to the desk as instructed only to be told to go to another desk. (Beginning to get the picture? Why can't everything be dealt with at just one desk? Or would that be just inconvenient to the staff (sod the customers). Finally at the right desk, I was told that the item was out-of-stock but if I kept… Read Full Review

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★★☆☆☆

“Poor outcome of complaint”

Written on: 08/07/2014

I complained about rudeness from counter staff in the cafe. The managerial staff who spoke to me later about it were very kind, offering a free coffee and cake for myself and a friend. They told me I would be telephoned by the cafe manager to arrange this, and to arrange for someone to meet us and escort us back into the cafe. The cafe manager phoned me later that week, and sounded impatient. She was dismissive and, although she apologised and offered a meal, she said nothing about me… Read Full Review

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★☆☆☆☆

“Shockingly Bad ”

Written on: 02/07/2014 by livgranger (1 review written)

Virtually everything online is out of stock, in the actual shops they stock different arrays of the ranges, you'll find one thing in one store, but not stocked in another, so you have to really hunt around. Then the sizes seem totally pot luck, I can't pick a size and know it will fit, somethings are huge, others too small. I have ordered online only for the delivery not to turn up after paying for a saturday delivery. Then they lost half my order, which is now... guess what... out of stock… Read Full Review

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★★★★☆

“Great service in menswear swindon regent street”

Written on: 28/06/2014

I was recently shopping at marks & spencer in regent street swindon. I have to say customer service in menswear was a top notch. Staff was friendly, helpful and professional, brought suit for a wedding. The indian lady in fitting room was very helpful and professional in approach she helped me find the right size and also helped me find some other shirts. The lady on till was cheerful and friendly had a nice time shopping there. Well done m & s!!your staff is an asset to you… Read Full Review

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★☆☆☆☆

“Comfy jeans”

Written on: 25/06/2014 by stevie_jw (1 review written)

Excellent quality jeans which fitted well. Particularly liked the stretch feature. Pity about the appallingly slow web site - it was like going back to dial-up! - and order communications. I was told that the order would be available from 12 noon on the Friday at my local store and that an email would be sent to confirm this. In fact the email was sent at 11.20 pm on the Friday and helpfully told me that if my order contained perishable goods they would have to be collected that day! Useless… Read Full Review

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★★☆☆☆

“poor quality”

Written on: 17/06/2014 by DayanaVargas (1 review written)

Purchased some lemon sole with the M&S unique breadcrumbs.Was so disappointed.The fish was far too thin for such a heavy breadcrumb dressing,so all you can really taste is the breadcrumbs.Very disappointed. Would not purchase again… Read Full Review

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★★★☆☆

“old women not good employees1”

Written on: 12/06/2014 by York48 (1 review written)

I despair in my Worcester store,what a misserable bunch of women,always talking too much at tills,just employ young lads always polite and just get on with the job… Read Full Review

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★☆☆☆☆

“Never ever again”

Written on: 12/06/2014 by Mercedes8 (1 review written)

My first online order. All 3 items in stock so placed order and paid. Twenty four hours later email and text to say one item out of stock but they had taken my money and would take 3 to 5 working days for me to be refunded! Have ordered hundreds of times from John Lewis and this had never, ever happened! Cannot believe how unprofessional such a large retailer can be! They won't get another chance… Read Full Review

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★★☆☆☆

“M&S rejected my review of jeggings!”

Written on: 05/06/2014 by tqManning310 (1 review written)

I'm putting this review of Marks and Spencer corduroy jeggings on this website because Marks and Spencer refused to publish it on theirs, saying the reveiw did not meet their guidelines. There is nothing in it that is not true. THEY KEEP SLIPPING DOWN, FASTNER CONTAINS NICKEL If you wear with a belt and are prepared to keep hitching up the jeggings, they's don't look bad. However they do keep slipping down, belt or no belt, and so are very uncomfortable in that respect. I also had issues with… Read Full Review

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★☆☆☆☆

“Lousy Bread ”

Written on: 05/06/2014 by lemonchurner (1 review written)

Bought a small white loaf... Awful, overpriced and full of nasty chemicals and sugar ! Tasted revolting. I won't be back to M & $, there are MUCH BETTER local places that would value my custom. You used to be synonymous for quality but now your truly overpriced and have lost your way… Read Full Review

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★★☆☆☆

“Marks and Spencer online”

Written on: 03/06/2014

Phoned Marks and Spencer online to order a suit for my husband as I could not find the trousers as they were a different size from the jacket. They were very helpful and he found the trousers but he had problems with his computer and could not actualy order it for me. Not good. I then went online and ordered it myself with the item number that I was given. Now this is where Next outdo them. I had to pay an extra £4.50 to have a delivery day on a specific date or pay nothing to have it… Read Full Review

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