Marks & Spencer Reviews
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Latest Reviews
★★★☆☆
“M&S refused my review”
Written on: 22/05/2013 by luddite girl (12 reviews written)
I reviewed some poor quality trousers on the m&S website, and because it was not a glowing review, but an honest one, they refused to publish it. They are happy for the positive happy reviews to be shown, but can't stand criticism. After 40+ years of shopping with them, I shall vote with my feet. I'm sure I'm not alone! (read more)
★☆☆☆☆
“Terrible bra-fitting service and rude assistants”
Written on: 09/05/2013
I have tried numerous times to be measured for bras at M&S. Each time they've got it wrong, been rude, standoffish, or all three. I even had one bra fitter tell me that I had 'odd-shaped boobs' for my age! They don't seem to care about fitting you correctly, all they care about is being able to sell you stock, so they sell you the 'nearest size'. It's about time people got wise to M&S bra fittings. They might be accurate for the larger lady but for us with small backs and larger boobs - no... (read more)
★☆☆☆☆
“Poor customer service”
Written on: 25/04/2013 by Happyhappypeople
I recently bought a number of shirts and after one wear one of the shirts has a run.. Phoned the helpline number (this should be renamed the unhelpful line) and had one of those computer says no conversations with the operative. Emailed and got a standard response that did not match the points in the email. I'm going to email BBC watchdog, burn the shirt and start shopping at John Lewis where the service is much better. (read more)
★☆☆☆☆
“Marks ”
Written on: 22/04/2013 by Decentservice (1 review written)
one thing we enjoy the most is consistency of product and service but alas this did not occur over three weeks. For three weeks we have been coming to your Guiseley for Wasabi Peas our favourite product. Each times we were informed they were out and we had to come back later we did so each week hoping for this product to be “not stocked” only to be told when we finally confronted in disgust and distress your manager the information we were giving three times. We were told to wait, as... (read more)
★★☆☆☆
“losing confidence in the company”
Written on: 11/04/2013
Over the years I have been a customer buying my man's underwear from M&S. However, recently the quality has gone down. eg I have bought 2 packs of identical garment both small which is what i wear but upon wearing one of the packs the fitting was more like extra small. furthermore the material is not as long lasting & is cheap and already the garments are falling apart. No wonder that today on the news M&S sales are down. Their quality has certainly deterioated. Finally I shall be... (read more)
★★★★☆
“My view on bags”
Written on: 25/03/2013
I don’t mind taking my own bags when shopping for food,but I don't feel happy when I decide to buy an item of clothing or any other non food item and it is not put in a bag. If a store is unable to use plastic bags then they should have paper bags available. Many clothes purchased are impulse buys and a customer could be buying expensive knitwear, dress, coat or a present. It doesn’t seem right to have your purchases just handed to you unpacked. If a customer brings and uses her own... (read more)
★☆☆☆☆
“Purchase of mastectomy bras”
Written on: 16/03/2013 by ValerieRussell (1 review written)
I made an appointment for an elderly friend to be measured for a mastectomy bra,the assistant who measured her had very limited knowledge of the product,and after my friend had undergone an embarrassing measure it was suddenly made clear that mastectomy bras.were not available in the size required which was 44D.It would have saved problems if ,when the appointment was made,it had been made clear that the size did not go beyond size 40 .I don't know who was more ill at ease my friend or the... (read more)
★☆☆☆☆
“Shoddy products and customer service”
Written on: 15/03/2013
I recently bought a pair of school trousers online for my son. He is 6 and needed age 8 to fit in length so that's issue number one. Issue number two is that he wore them once, I washed them and found the inside seam had burst on one leg. Getting in touch with customer services is a game and half since their replies come from an email address you can't reply to so you cannot establish a conversation or discussion- a cynical person would think this was a deliberate move on their part. I then... (read more)
Musician1's Comment
Written on: 06/04/2013
I am very disappointed with the Per Una range. I used to love it, and now I never see anything worth buying. There are similar styles in Primark which are less than half the price - Primark quality has improved, whereas Marks & Spencer quality has deteriorated.
I bought two pair of Per Una trousers. One was supposedly short length, but they were far too long, and the other pair fitted so badly that I wouldn't have been able to wear them. I took them back and when I told the assistant about the pair that fitted badly, she told me that a lady had tried a pair on the day before in store and complained of the same thing.
Also, I am only 5 ft. 2 ins., tall, so it's about time they took into account that not women are tall, nor do all women want to wear mini-skirts. Wake up Marks & Spencer. Meanwhile, I will continue to shop in Next, Primark, Bhs and Debenhams, all of which are far better value for money, with far more choice.
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★★☆☆☆
“CONRAN NEST OF TABLES”
Written on: 14/03/2013
I HAVE JUST TRIED TO WRITE 2 REVIEWS FOR M&S BUT BOTH WERE REJECTED AS MY USER NAME WAS BEING UPDATED???? I SHOULD HAVE TRUSTED MY GUT REACTION AND KEPT THE PACKAGING. I DIDN'T AND IT COST £50 TO RETURN THEM. THE TABLES LOOKED VERY SUITABLE FOR AN INFANT CLASSROOM BUT NOT A LIVING ROOM. (read more)
★☆☆☆☆
“changing rooms shut”
Written on: 13/03/2013
We went to York just after Christmas. After gathering a selection of underwear from the ladies' section (at full price), I started looking for a changing room to try things on. No luck. SHUT! When I enquired with a member of staff why it was so, she replied - "management orders". Great. The management can wear or eat their knickers and bras, as far as I am concerned. I went around the corner and spent my money in a small, independent lingerie shop. The changing room was opened there. Sylvia... (read more)
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Showing 1 - 10 of 310 Reviews
★☆☆☆☆
“Don't bother buying flowers from M&S”
Written on: 13/03/2013 by Melbs (1 review written)
Shocking shocking quality. A 45 pound Autograph bunch of flowers turned up with browned flowers! I find it interesting that they even send a review link for you to fill in which I did and I have just been notified that the review didn't meet the 'guidelines' - oh are they the guidelines that say that you must rate it 4-5 star and mention how wonderful they are? Really poor quality from what I thought was a good brand. And don't bother emailing Customer Service - they are based in the... (read more)
★☆☆☆☆
“M&S Oxford Street - atrocious service quality & experience”
Written on: 12/03/2013
Had a wedding to attend. Wednesdat I decided to invest in a new suit. Went down to M&S on oxford street. I identified suit I want, all suits on the hangers were dusty as if they had mopped the floor and the dust ironed on. Paid for suit and asked for a fresh one to come from warehouse. I was told to come collect Friday. Went down Friday, lady at collections desk unprofessional. Box came with suit that looked even dirtier. And they didn't have suitbags to hang it in. She wanted to stuff it in... (read more)
★☆☆☆☆
“gift vouchers”
Written on: 12/03/2013
My son ordered Marks and Spencer gift vouchers for his Mothers birthday and paid extra for them to be delivered on her birthday. A we3ek later they still have not around. Stick to John Lewis! (read more)
★★★★★
“Would like to say how delightful all the staff are in...”
Written on: 12/03/2013
Would like to say how delightful all the staff are in the m/s store on ormskirk road in liverpool nothing is too much trouble for them well done to m/s for employing such lovely people. (read more)
★★☆☆☆
“They don't even bother to respond to complaints!”
Written on: 05/03/2013
I wrote an email using their online form to complain about the rubbish service I received from one of their stores plus the quality of some food I ordered via their Christmas food ordering service. Having not received a response to the email, I followed this up with a letter. Still no response. Actually quite shocked that a shop like Marks and Spencer does not bother responding to customer complaints, when they pride themselves apparently on good customer service. (read more)
★☆☆☆☆
“APPALLING CUSTOMER SERVICE”
Written on: 01/03/2013
CONSIDERING CHESHIRE OAKS, ELLESMERE PORT IS SUPPOSED TO BE THE FLAG SHIP NEW M@S, WHAT A TOTAL DISAPPOINTMENT! THE STAFF TRAINING AND CUSTOMER SERVICE APPEARS TO BE NON EXISTANT, THE MAJORITY OF STAFF COULDNT CARE LESS, UNHELPFUL AND TOTALLY DISINTERESTED. THE STANDARD OF FOOD HYGIENE AMONGST THE CAFE STAFF LEFT A LOT TO BE DESIRED, SO MUCH SO THAT WE DECIDED IT WOULD BE SAFER NOT TO EAT THERE! CLOTHES STOCK SEEMS TO BE COMPLETELY HAYWIRE, WRONG PRICES ON CLOTHES, ITEM NUMBERS NOT... (read more)
★★★★★
“Helpful staff”
Written on: 01/03/2013 by Lizwhite (1 review written)
On March the 28th 2013 at approximately 10 a.m. I visited the Exeter store requesting a breast measurement service. I was served by [name removed] and a colleague whose name I did not get. I just wished to email and say how helpful and patient both staff members were. They showed no ending patience in serving me. I can not compliment the service enough! They were both professional and approachable in their manner as well as friendly. Please do forward my thanks to them. As a manager... (read more)
★☆☆☆☆
“Worst Experience Ever”
Written on: 26/02/2013
Ordered two items online, picked up from the store turned out to be wrong item and size. So i contacted them online, they told me return to the store all the way or return it to the warehouse, which will cost me. Complete waste of my time. The quality was OK, but online customer service horrible, they did not answer my question, they replied by telling me to call a premium rate number. (read more)
★★☆☆☆
“Poor customer service in online shopping”
Written on: 24/02/2013 by Apna235
I bought pure cashmere jumper when it was on sale from 99 pounds to 40 pounds in their post Christmas sale in Jan 2013. Next day they told me that its not in stock and I have to remove my order otherwise the rest of my order cannot be shipped. When I bought it, it was in stock. I told them that I am willing to wait to get back in stock as couple of days later, price went up again. But they just cancelled my order. (read more)
★☆☆☆☆
“Sale items poor quality and changing room not open ”
Written on: 20/02/2013
I took my time going round M&S selecting various sizes when I wasn't sure which would fit. Eventually headed for the changing room only to find it closed. Very annoying and disappointing. I left the goods there and then and went to John Lewis, where the quality was much better and the changing rooms thankfully open. (read more)
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Showing 11 - 20 of 310 Reviews
★★★★☆
“Never had a problem”
Written on: 19/02/2013 by meet
I tend to shop more at M&S for food, and although pricey its usually really good quality (there have been 2 exceptions to this, which isn't bad considering I buy food from there about twice a month) I've never had a problem in exchanging anything or getting a refund for something unworn, and the staff in the Leeds branch have always been friendly. If something has been out of stock, they usually check the other local branches for me. I've ordered clothes online and had them delivered to... (read more)
★★☆☆☆
“Need to improve their online shopping service”
Written on: 18/02/2013
I made two orders around christmas time and with BOTH of them I received an email the day before it was due to arrive saying the item would be delayed and they'd get in touch when the delivery had been rearranged. After a couple of days of waiting for this I rang M&S and it turned out an item in each of the orders was out of stock and this was delaying the whole order. What I don't understand is why M&S allows you to make the order if it is out of stock. I've never had this happen to me... (read more)
★☆☆☆☆
“Lousy customer service! ”
Written on: 17/02/2013
I have a major problem with this shop, and it is their lack of training and common sense when it comes to customer service. They have reached the status of not caring enough about their customer base when it comes to ordering, and the returning of goods previously bought , that need some sort of resolution in regards to swapping out for another size or just returning these goods and getting a refund. Each time I have attempted to do this I am met with "a computer says no" attitude and... (read more)
★☆☆☆☆
“Inadequate response to query”
Written on: 13/02/2013
I am very glad that M&S is now sending products overseas. However, I have been trying for months to get an explanation about why I am paying the full, VAT inclusive price for products sent to Switzerland (not a member of the European Union). There was either no response or one that was factually incorrect. Very frustrating. M&S should check out how other companies act when sending goods to Switzerland,especially if they want to grow their market here. (read more)
Tommyc1405's Comment
Written on: 20/02/2013
Its because regardless of where your buying a product M&S charge the same price, if you walk into a store in China you will pay the same price as in Ireland or London or Paris. M&S still have to account for VAT on the product so why should they take a loss on it?
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★☆☆☆☆
“Just disgusting...”
Written on: 10/02/2013
Cutting a long story short.... We ordered a Christmas tree as ours fell apart when we got it from the loft..went to collect on given day from chosen store...no tree! Apparently it was lost in transit...I called them when I got home and they took a long time to arrange another order then suggested I picked it up from chosen store 2 days before christmas! I had placed my original order on 2nd Dec so this was taking the pee slightly! I ask for it to be delivered to my home address, you would... (read more)
★☆☆☆☆
“Poor Customer Service”
Written on: 04/02/2013
I will never go into Marks & Spencer's in Exeter ever again... Purchased a cashmere sweater .. When I wore it the sleeves kept rising up to look like a 3/4 sleeves ! Very annoying.. So went to return the sweater as not for for purpose only to be told NO by the rude customer service assistant , the manager refused to come to speak with me to discuss why they would not give me a refund .. I know their profits are down and maybe that is why they do not like to refund goods anymore that are... (read more)
★★☆☆☆
“Dine for Two”
Written on: 27/01/2013
We purchased the dine for two meal on Friday 25th Jan. Chose the cod and tomatoe bake and the roasties. It was definitely a Meditararian meal. Garlic, herbs, were so strong you could not taste the fish. Had to discard my meal before finishing it. So disappointed especially as we have to travel an hour to our nearest M&S. Where's the indigestion tablets! (read more)
★☆☆☆☆
“suspect product quailty and poor returns”
Written on: 27/01/2013 by Matt63UK
I've not had a good year with M&S and doubt I will buy anything much there in the future. First I had a a pair of trousers I brought, which I liked so much I brought a second pair, one pair split and I asked for a refund, I was told to send them in for assessment and was told I wouldn't get a refund as the problem was wear and tear! Then in the summer I brought a pair of sunglasses, which kept falling off my head because the arms where too long, I was refused a refund, now I want to change a... (read more)
★☆☆☆☆
“Beware online flower delivery”
Written on: 25/01/2013 by bygrhel (2 reviews written)
Upon arriving at my parents house I was disappointed to discover that they had been sent an arrangement some £10 cheaper than the one I had spent some considerable time selecting. The roses died within 4 days and the rest of the flowers were not much healthier. Upon contacting Marks and Spencer I received a refund of £10 very quickly but no response to my request for an explanation. I would never have known had I not happened to be visiting my parents that weekend. My review was also... (read more)
★☆☆☆☆
“M and S Online leaves a lot to be desired by warey”
Written on: 13/01/2013 by Mo80
I will never agin order online from M and S how can you order things and then be told they are not available on the ay they are to be delivered, f such a big company their ordering system must be out of the ark. Even when you complain you get a bland answer that doesn't address the question. You can rely on them having things they say they have and they let you know so late its difficult to get a replacement, really poor and I shall be telling all. (read more)
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Showing 21 - 30 of 310 Reviews
★★☆☆☆
“WHAT HAS HAPPENED TO THE QUALITY?”
Written on: 12/01/2013
I HAVE FOND MEMORIES OF SHOPPING AT M&S IN BIRMINGHAM AND I HAVE A LOT OF ITEMS STILL IN MY WARDROBE WHICH I STILL WEAR WITH PRIDE BECAUSE THEY LOOK GOOD AND THEY ARE OF GOOD QUALITY,HOWEVER I CAN NOT SAY THAT OF THEIR STOCK TODAY NOR FOR THE PAST FEW YEARS, THE CLOTHES ARE DREADFUL IN STYLE AND QUALITY I WOULD EVEN GO AS FAR AS SAYING IT IS OVER PRICED TRASH. I WAS GIVEN A M&S GIFT VOUCHER FOR CHRISTMAS AND I COULD NOT FIND A SINGLE THING IN STORE OR ON LINE THAT I LIKED. PLEASE DO... (read more)
Bonnyb's Comment
Written on: 17/02/2013
I so agree - I am 58 now and I suppose I have the disadvantage of being so old I remember what decent quality fabric is/was. Tried to look for a basic shirt to wear for work today in Bath store - alright for casual wear , but the only plain smart shirt was in Autograph range and the fabric was like cardboard. After years of decreasing quality style and value I am now officially going to give up on M&S altogether for clothes - shame considering I used to buy probably ninety percent of my clothes from Marks.
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★☆☆☆☆
“Fuller for longer meals 2 for £6”
Written on: 08/01/2013 by juneb1973
tried these meals and they were the most terrible meals have ever bought. very disappointing .nothing like the advert. (read more)
★☆☆☆☆
“Where are your skirts????”
Written on: 08/01/2013 by Lizstott (2 reviews written)
I very naively requested M&S vouchers for my Birthday & Christmas but unfortunately I can't use them due to the lack of skirts which previously I have purchased due to their styling and creativity. I trawled to the 2nd largest M&S near Cheshire Oaks and the assistants were genuinely perplexed that all the stock was trousers apart from a few random mini skirts. I have called into my local M&S numerous times on the offchance that they have brought back the stylish Per Una skirts but to no... (read more)
★☆☆☆☆
“Pathetic antiquated service”
Written on: 28/12/2012
I purchased a present last Saturday from M&S Harlow, but unfortunately got the wrong size. I rang today (6 days later) to see if they had or could order the correct size. What an eye opener. They said they could not find the garment even though I have the specific stock number, nor could they tell me if any branch has it in stock as their "stock control system" (joke) lags behind by 48 hours. All they could suggest is that I try every store in the area! I went through to Cheshunt complaints... (read more)
★☆☆☆☆
“Nightmare shopping experience”
Written on: 28/12/2012
Three words to describe my feelings towards marks and sparks: annoying, frustrating and anger. Marks and sparks is a pathetic store where people shouldn't even bother purchasing from this store it is waste of our time. It is like a store which is sinking even further down the ground where now they've now reached the bottom whilst other BETTER retail stores such as Next are actually doing much better than marks and sparks and are actually high in the sky with all of their departments and like... (read more)
Kenpp's Comment
Written on: 28/12/2012
I bought a present from M&S Harlow last Sat (6 days ago) but have purchased the wrong size. I rang the store today but they cannot tell me whether they can get the next size as their stock control system lags behind by 48 hours. I therefore rang head office and same answer but they suggested ringing all stores in the area. I will not be doing this and said I will just get my money back to which the answer was fine. Unbelievable attitude and guess what, they can poke any future purchases.
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Adamnorton5's Comment
Written on: 31/12/2012
I'm suprised they didn't cancel your order.
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Meopi's Comment
Written on: 30/12/2012
This was so long winded and repetitive that I completely lost interest in whatever the customer was attempting to say!
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Adamnorton5's Comment
Written on: 31/12/2012
Well I'm trying to emphasise to people how frustrated and angry I am with marks and sparks. Actually I understand you think it is long but all sparks have being doing is cancelling my kids and my items. I'm just absolutely sick and tired of that store. So maybe you need to understand what position me and my kids were in!
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★☆☆☆☆
“Christmas Cheer”
Written on: 28/12/2012 by Sue195 (1 review written)
I ordered a coat for my sister who lives in the UK ,delivery was guaranteed before Christmas this year. She still has not received it,when I went into my account to see why it has been delayed ,to my surprise it had been cancelled. I received no email about this. I will be checking today to make sure they have not debited my card. Cowboy outfit is what springs to mind. Last year I had a problem with another order at Christmas arriving late when I had paid extra postage. I rang up to... (read more)
★☆☆☆☆
“TOTAL RIP OFF.”
Written on: 24/12/2012 by CALLY47 (2 reviews written)
CLASSIC TURKEY BREAST COST £27 WEIGHT 1.78 KG WORKS OUT AT £15.1 A KG TWICE AS MUCH AS LEADING SUPERMARKETS TOTAL RIP OFF NEVER BUY FOOD THERE AGAIN. RUBBISH RESPONSE FROM CUSTOMER SERVICE. (read more)
★☆☆☆☆
“No Christmas delivery”
Written on: 21/12/2012
Placed an order on the 12/12/12 for a men's jumper and pair of slippers. Kept checking my online account status which said not yet dispatched but guaranteed delivery would be 21/12/12. On the 20/12/12 at 11.00pm I received 2 separate emails within the space of 10 mins saying I'm sorry but this item is not available!! How can they honestly run out of slippers?!!! Plus why did they not give me enough notice...?? I did with my order! Really dissapponted. Maybe they should spend less in their... (read more)
★☆☆☆☆
“Delivery service fantastic, post delivery service...”
Written on: 21/12/2012 by Katrina12
Some months ago I purchased on line 12 pairs of ladies underpants, these arrived in Australia within 5 days, I was very impressed and told several friends about the service.I had planned to purchase cosmetics and some Christmas gifts on line also. I had purchased the same item directly on a visit to London earlier this year and knew the product and size so all good there... or not so. There was a vast difference in product quality between the product I had earlier purchased and this batch.... (read more)
★☆☆☆☆
“Say they will deliver by Christmas then change the date”
Written on: 20/12/2012
Don't believe what they advertise on their website!!! They cannot and do not deliver for christmas. Order presents and received an email saying delivery by 24th December and been sent another one today say delivery will be 27th!!!! They won't cancel the order and the person at the call centre doesn't seem to get to concept that I now need to go and buy presents. They won't cancel the order or refund any money only thing I have been told to do is refuse delivery!! Marks and Spencer you need... (read more)
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Showing 31 - 40 of 310 Reviews
★☆☆☆☆
“Do not order online!!”
Written on: 20/12/2012
Ordered online and it took 5 days for an email to turn up (on the requested date of delivery!) saying that the order had been delayed and that a new delivery date should be entered. The online system offered 3 new available dates, but when one of these was selected a cancel an item screen was displayed! I checked the system and my order was still there ok, but with the original delivery date, so I phoned customer services to get a new delivery date entered, but was placed in a queue with no... (read more)
★★☆☆☆
“Don't trust customer revies on the M&S site Saporro Desk”
Written on: 16/12/2012
I bought a Saporro Tall Desk from M&S. To be fair it is described as made of bamboo, but the examples in store and on line have even colouring such that you need to look closely to see the bamboo strips and very faint knots. The one delivered was totally different having dark "leopard spots" all over it. Apparently the product is very variable, but M&S just dismiss it as "natural variation", More significantly when I tried to enter a critical review on M&S web site to warn others of the... (read more)
★☆☆☆☆
“Abysmal.....”
Written on: 15/12/2012 by Viksdic (2 reviews written)
Placed an online order for an in-stock coat.....get an email saying I couldn't have delivery on my designated day (the next day, so same day the email came through)......then another email comes through saying that they're suddenly out of stock and my order cancelled. WHAT!!! Check online and first it shows 1 in stock and then it changes to 2!!! My Mum then phoned to place an order - no problem...delivery due today - she just called as not heard anything and low and behold, there's no... (read more)
★☆☆☆☆
“Dreadful customer service”
Written on: 12/12/2012 by kate666
I purchased a dress for my sister for her birthday in september. The dress was marked size 10 on the hangar. She was delightd with it and decided to save it for her winter holiday. She went to pack it and relaised it was an 8. She took it back to the store and asked for a 10 and they refused to exchange even though the misake was theirs as it was beyond their 30 day exchange period! What diabolical service . (read more)
★★★★☆
“Great service”
Written on: 06/12/2012 by ElisabethSoffe (1 review written)
The menswear store at the Kingston branch were attentive and helpful last week when we were coat shopping for my husband. We left feeling very happy with the purchase. Would definitely recommend! Service is fantastic. (read more)
★★★★★
“Wasted. Food at Kensington Marks and Spencer's”
Written on: 04/12/2012 by Margaretconrad
I asked the charcuterie manager if I could have the bone from the ham hock they were cutting when it was finished . Absolutely they said, come back tomorrow. Sure enough they had put it away for me with a price on it of £31.00 As they had told me that after the meat was cut off, they throw the bone away...I thought it was mean,not to mention bad customer relations. Good bye marks for my £200. Weekly spend. (read more)
★☆☆☆☆
“A waste of a day”
Written on: 22/11/2012
M and S have been pestering me via mail shots and email regarding their 2 day event. I spent hours completing my order but when I tried to send it.......they were updating their website to give me a better shopping experience and they would be back on line briefly????? That was 3 hours ago and I also spoke to two idiots in customer services who answered questions I didn't ask and were clueless about when or if the website would be active again today......................exclusive Christmas... (read more)
Kerrygold71's Comment
Written on: 28/11/2012
same here , been messed about , ive received tracking number and told my order was on its way and now they say my order was not in stock . they have taken my money out of the bank and ive got no order , all im getting is excuses . im lodging a complaint .... not happy at all !!!!!!
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★☆☆☆☆
“Do M&S actually have quality control? I think not!!”
Written on: 13/11/2012
Planning a wedding. Stressful enough without getting mucked around constantly with M&S personalied cards website. Batch number one- arrived in good time yes. Would be handy if you could actually read the words you personalised them with!! £41.00 on invitations that came through as unreadable, on the website it was advertised as 'purple hearts' with a white print on the inside. Didnt alter it at all kept the design as it was. Was actually more lilacy white colour with white print that you... (read more)
★☆☆☆☆
“Very poor service”
Written on: 12/11/2012
I ordered pyjamas online for a hospital stay. I was told delivery date would be 12th November-2 weeks before my hospital stay would begin. A week after ordering I was told that the pyjamas were not in stock and the new delivery date would be during my hospital stay. So the pyjamas would be completely useless by the time they turned up. I wrote to M&S and explained that the new delivery date was unacceptable and was told that I could cancel. I replied to say please cancel. The next day I... (read more)
★☆☆☆☆
“A complete mess up!”
Written on: 11/11/2012 by DorchesterMumofThree (1 review written)
I have received the worst customer service from Marks and Spencer over the last couple of weeks and really expected better. My order has been completely messed around, I have still not received my goods despite being charged and after 3 trips to my local store to collect my order because I was told it was there, I am now informed that I will have to go back and prove to them that I have paid if I want a refund! Shocking service, I will not use them again. (read more)
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Showing 41 - 50 of 310 Reviews
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Notapplicable123's Comment
Written on: 25/03/2013
...you do know M&S only charge for food bags right? you get a bag when you buy a non foof item. Well, not in wales, but in England