Marks & Spencer Reviews

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★★☆☆☆
1.8 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Christmas order”

Written on: 24/12/2014 by Jongreggs (1 review written)

Wife has been waiting for 90 minutes at the Welwyn store to pick up a turkey still bout 30 minutes to go why bother with a time slot if they cant keep to it never get a Christmas order from M&S again. Going to be 2 hours out of her working day… Read Full Review

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★☆☆☆☆

“store handling Xmas food order in store (Chichester)”

Written on: 23/12/2014 by T.kingsway (1 review written)

My timed slot for collection of a food order was 12.30 to 1 pm the queue was about 8o yards long. There were a significant number of elderly customers I requested a glass of water for a man who was showing signs of exhaustion, but it was refused.the crowd was like a scrum... We woould have been better treated in a charity food bank ! The goods were produced on a large plastic tray and we were asked did we have a bag or basket .As we had ordered the food almost a month ago we might have… Read Full Review

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★☆☆☆☆

“Delays, delays, delays...”

Written on: 20/12/2014 by gavjamdob (2 reviews written)

What terrible, awful service from M&S. I order a loads of Xmas presents to be delivered to store, after three delivery delays they finally arrive in store. The store then sends the order back the same day before I can collect them!! 10 days waiting for nothing, with just a few days before Xmas - don't order from M&S if you want your order to actually reach you!… Read Full Review

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★☆☆☆☆

“Online Chritmas Ordering”

Written on: 20/12/2014 by ijMunn364 (1 review written)

Placed clothing order for Christmas gifts on the 8th December, so choose standard delivery as plenty of time; only later did I see that it was no longer 3-5 working days and after 15 minutes you cannot change it. Money taken from my bank account on the 9th December. Checked Marks and Spencer website to find that the order should be with me by 18th December. On 18th December got a text to say that there were delays and it would be with me within 5 days. Phoned Marks and Spencer and was told… Read Full Review

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★☆☆☆☆

“Terrible on line ordering”

Written on: 17/12/2014 by atbara33 (1 review written)

Having placed an order online for Christmas presents, the delivery was given as five days later. This has now taken eleven days to be dispatched and I have now received an email saying that part of the order is no longer in stock and has been refunded. I do not understand when other stores can give you all your order by next day delivery and once purchased is guaranteed to be delivered, that Marks and Spencer cannot manage this. I now have to go out and buy alternative Christmas presents, which… Read Full Review

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★★★☆☆

“Some staff of Slough branch are really helpful some...”

Written on: 16/12/2014

Not impressed by poor level of attentiveness showed by a member of the staff at that branch yesterday. They expressed no interest at all and support as I explained them I would have a difficulty dealing with time limit for collection before afternoon on the 24th. Then I was so lucky I asked for advice to the right person a very kind and helpful lady(not at the counter)who gave me helpful suggestions in order to replace the items I would not be able to order in advance for Christmas. I was… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 10/12/2014 by DeborahAshby53 (1 review written)

My parents ordered two Xmas hampers for us for delivery yesterday. Waited in all day and one parcel was delivered. They called M&S customer services today who gave them a tracking number saying they could do no more. When they said they weren't on the internet and could not track an extremely rude assistant told them she couldn't help any further. They asked to speak to a manager about his attitude and were then left on hold for 10 minutes before giving up. I subsequently tracked the delivery… Read Full Review

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★☆☆☆☆

“Poor delivery service”

Written on: 09/12/2014 by Myless276 (1 review written)

I ordered some gift cards and paid for named day delivery, hoping to ensure they arrived in time for onward posting to the recipients. On the planned day of delivery I received an e-mail to say the order had been delayed by 48 hours. However on contacting customer services and speaking to one of the managers I learnt that the order had not even been despatched on the supposed day of delivery and as this was a Saturday it was virtually impossible that this could be delivered within 48 hours. On… Read Full Review

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★☆☆☆☆

“Very bad delivery service”

Written on: 09/12/2014 by Garrison174 (1 review written)

On 29th November I ordered socks, vests and nightdress - also ordered a coat but was informed the next day that it was out of stock , great after sowing it was in stock - the other items will be delivered on 13th December. I think two week delivery period is unacceptable when for £0.50p extra Next deliver the following day. Come M&S up your game… Read Full Review

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★☆☆☆☆

“Yes, M&S website doesn't work.”

Written on: 08/12/2014 by Andy------- (1 review written)

While browsing news stories online, I stumbled across reports of people complaining about M&S’s new website, dating back to March 2014. I am not a previous user of their website, but I thought I’d have a look - from a professional viewpoint (I have a lot of experience in IT development and website design). My first impression was Whoa! visual overload – the images are way too big and overpowering. My second experience was clicking on “Women” and then “Lingerie & Nightwear”… Read Full Review

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★☆☆☆☆

“Awful delivery service from Marks & Spencer”

Written on: 06/12/2014 by VicksLester (1 review written)

On 1 December, I placed an order with Marks and Spencer. Collect in store was not available so I opted and paid for delivery for Saturday 6 December. At 21.27 last night (5 December) I received an email from M&S advising me my order had been despatched and was on its way. So, this morning I started to track my order but drew a blank, called the delivery company - DPD - and was advised that they didn't have my order and, obviously, it wasn't going to be delivered today. Called M&S customer… Read Full Review

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★☆☆☆☆

“Poor delivery and customer service”

Written on: 03/12/2014 by Vance166 (1 review written)

Last three online orders with M&S have been delayed with customer service being unable to provide any information about why there was a delay or when the deliveries would take place. On one occasion I paid extra for nominated day delivery...waste of time and money as was told on the day that the delivery was delayed. Ha, bunch of jokers so buyer beware!… Read Full Review

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Vickslester's Comment

Written on: 06/12/2014

The same thing has happened to me this morning - customer service a joke! Could not say where item was or when it was going to courier or when it was going to be delivered. Wouldn't agree a refund until it had been delivered and I returned it! Unbelievable and no wonder they are not doing so well

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★★★★★

“Excellent quality and service”

Written on: 03/12/2014

The service given by member of staff was excellent. I picked up odd sized boots in error and he noticed this and saught out correct size for even though he was busy . He was very pleasant. The boots are also very good quality… Read Full Review

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★☆☆☆☆

“Never again Marks and Spencer ”

Written on: 03/12/2014

Ordered several Xmas items including 6 rolls of wrapping paper. 1 roll came then another roll 2 days later then 3 rolls several days later. 1 roll to come and have had phone calls and emails from Marks and Spencer with apologies as it has been delayed for the 2nd time. The rolls I do have are all 'bashed' half way along the roll. As the title of my review says 'never again Marks and Spencer'… Read Full Review

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Tina1966's Comment

Written on: 04/12/2014

Same experience for me. Plus I needed the christmas cards today so that I can write and post them before I go overseas on business. Poor show M&S. Nothing like the service you get in store and I won't be ordering any urgent items from them online again I'm afraid.

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★☆☆☆☆

“Marks and Spencer is discourteous and unhelpful. ”

Written on: 01/12/2014

On 25th November I placed a mail order with Marks and pencers. It was due to be delivered today so I arranged to be in. This morning I receive an email saying it will not be coming today but with no date of when it will be coming. I cannot cancel the order so that I can go somewhere else. I first have to receive it and reject it. Then wait for a refund. This precludes me going somewhere else. I'm not made of money and would effectively be paying twice until , or even if, the refund is… Read Full Review

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★☆☆☆☆

“Arrogance in MandS Cafe in Tamworth”

Written on: 26/11/2014 by Noblacktrousersplease (1 review written)

Not a regular MandS shopper I went with my friend who has a scorecard, 20% off and vouchers for free coffee. Saturday afternoon, 22nd Nov 2014. There was a queue of about 6 people being controlled by a worker with a tray of broken biscuits…effectively a queue to be seated..she caught the eye of another worker then sent each customer to be seated. OK i've done this in all grades of restaurants..Bettys Tea rooms in Harrogate, Rick Steins Fish and Chips . I was handed an empty tray, not sure… Read Full Review

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Noblacktrousersplease's Response to Noblacktrousersplease's Review

Written on: 27/11/2014

The value for money was because the coffee was free!

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★☆☆☆☆

“ Disappointed Service,deliveries not on time”

Written on: 26/11/2014 by tracigort (1 review written)

Ordered a dress for a Christmas party, hasn't arrived in time, you can't then cancel the order and get your money back, you have to wait for the dress to arrive as & when, then take it back to the shop to get your money back, no good then the party is over with. no money to buy another one and no time. Customer service are no help whatsoever. Would never shop there again, definately won't be ordering online again, also bit worrying about xmas turkey, they clearly can't cope with the xmas… Read Full Review

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★☆☆☆☆

“SIZES IN LADIES GARMENTS”

Written on: 21/11/2014 by LewisPerkins (1 review written)

The sizing in there clothes is disgusting they have got even worse didn't they could but they have. When will they learn that not every body has the same size head you cannot get a bra in our store with a 44a and why o why do they put all the bigger bras down the bottom near the floor when will you under stand that bigger breasts harder to get down why not put the smaller down near the floor and bigger up the top or redesign your racks so that they are all nearer eye level or from the average… Read Full Review

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★☆☆☆☆

“Customer Service”

Written on: 20/11/2014 by Whiteub278 (1 review written)

I recently bought a glass object and it was placed in a bag that was too small. When I asked for a bigger bag I was refused, in fact was to empty the contents of one of the bags I had from TKMax. I complained to Customer Service who treated me as I was stupid and just talked about their bag policy in the Food Hall - wrong department. The bag was not fit for purpose and a health and safety risk. No other bags were available to buy. You can't reply to their emails and they are not referenced… Read Full Review

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★☆☆☆☆

“Painful Marks and Spencer boots”

Written on: 13/11/2014 by DeensKh (1 review written)

Bought a pair of leather ankle boots to wear to work. Very low heels. Supposed to be comfortable. Next day? Feet sore and swollen. Four days later, still sore, but now throbbing with pain. Can't sleep! Called to complain: NO CHANCE. I have worn them! Wouldn't ever buy anything from them again. Seriously disappointing… Read Full Review

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