Marks & Spencer Reviews

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★★☆☆☆
1.8 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Scotland don't shop there”

Written on: 23/09/2014 by Holmesdh267 (1 review written)

Scotland don't shop there Scotland don't shop thereScotland don't shop there Scotland don't shop there Scotland don't shop thereScotland don't shop there Scotland don't shop there Scotland don't shop thereScotland don't shop there… Read Full Review

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★☆☆☆☆

“ONLINE SHOPPING IS A JOKE!”

Written on: 22/09/2014 by Draven425 (1 review written)

The first time I shopped online my experience was so unprofessional I swore I would never, ever do it again. However, I was told in store that the only way to get an out of stock in store item was to buy it online. I really really like this product, it is one of the new beauty brands that they have begun to sell, so I foolishly decided to try buying online again. I opted for delivery to my nearest store and didn't ask for the earliest date they offered as thought by giving them 3 extra days… Read Full Review

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★☆☆☆☆

“The service in the lingerie section in Cork Store”

Written on: 19/09/2014 by mjPratt1967 (1 review written)

In the Cork Store today my friend was fitting on a bra. As she has arthritic hands she asked the bra fitter for help. She was told she would have to make an appointment!! I don't call that service!!!… Read Full Review

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★★☆☆☆

“Rewards for Loyal Customers”

Written on: 07/09/2014

I have been a loyal customer to Marks and Spencer for many years, and yes there Clothing, and Food I think is Quality ! What I am beginning to dislike about Marks and Spencer.is the way they are now treating there "so called loyal Customers". They send you emails with a discount code off your next purchase for being Loyal, what you don't realise that they are worthless if you don't order immediately of within a few hours, If you do try to use them, then usually you find that the item you want… Read Full Review

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★★☆☆☆

“Baker Street ”

Written on: 07/09/2014 by Leonard393 (1 review written)

As the head office I was expecting a higher standard at this store. I visited on Friday 5 September at 11 am. The ladies toilets were filthy and messy. I had waited till I got there after travelling into London as I thought you could always rely on a good standard. I then went to the cafe for coffee and was subjected to bickering between the staff openly in the customer area and a general confusion amongst the staff. Not a very pleasant experience so next time I'll support a little independent… Read Full Review

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★☆☆☆☆

“Returns policy”

Written on: 06/09/2014 by Kelly39 (1 review written)

Bought a top for £22.50 which was too big. Ordered a smaller size which fitted perfectly. Took original purchase back tor refund to be given a credit for £7. Told they do not do a buy back scheme. I got confused with original receipt and threw out the wrong one. Customer service They don't know what it means. No more Marks & Spencer for me No wonder they are losing money… Read Full Review

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★☆☆☆☆

“Online nominated day delivery is a waste of money”

Written on: 01/09/2014 by SimonShields381 (1 review written)

Nominating a day for delivery is a waste of your time it means nothing to M&S. I order 5 items for my 87 year old mother's birthday, had them gift wrapped and arranged nominated day delivery. Having placed the order nearly two weeks before I foolishly was confident they could deliver. On the delivery day they sent a vague email saying delivery would be delayed up to 2 days. I called them and they did not have any idea when they could deliver. I called again the next day and they still could… Read Full Review

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★☆☆☆☆

“Oxford street cafe run by chimps. ”

Written on: 30/08/2014 by Lulu1963 (1 review written)

My daughter and I visited your Oxford Street Cafe last wednesday afternoon what a horrible experience. The queue at the tills was getting longer by the minute and the gonks on the till were hopeless. when we eventually found a table it was littered with used cups, plates glasses etc as were 90% of the other tables which did not look good. the lady on the adjacent table commented when she heard my daughter say what a state this place is in. I then went over to the counter to ask who the manager… Read Full Review

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★★★★☆

“models of your fashions”

Written on: 28/08/2014 by Harvey442 (1 review written)

Good morning, As a customer of your shops for many years,why don't you use real men and women to show off some of your fashions. They are the ones who wear them to cover up flabby stomachs and cellulite,not everyone has a size 10 figure the only normal celebraty you had last time was Doreen Lawerence. We are the ones who would like to see how the clothes fit and how we can use accessories to match… Read Full Review

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★★★★★

“Great place to meet for a bite/drink!”

Written on: 22/08/2014 by Fmharberfh (1 review written)

My daughter and I regularly visit the wine bar at London Colney - usually after shopping, or sometimes we just meet there for a snack/drink! The staff are really friendly and the ambience is relaxed and efficient. In particular the waiter is excellent - really personable and charming -not forgetting of course the great food - so well done to all concerned… Read Full Review

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★☆☆☆☆

“Gift cards on line”

Written on: 19/08/2014 by ajDavidson62 (1 review written)

Tried to find a Happy Birthday for my 93 year old mother. I was present with a choice of 10 gift cards none of which was for a birthday. I have a M&S account, and have over many years bought most of our family's clothes and gifts at M&S. The some of the staff , particularly in the customer service department at our local Brighton store are rude and unhelpful, and now the website is virtually unusable. We finally had to choose a card that said "Thanks Mum" and paid £3.50 for the privilege of it… Read Full Review

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★★★☆☆

“Wrong Packet?”

Written on: 16/08/2014 by 257Hoover (1 review written)

Bought some curtains from the durbary range, lovely curtains but packaged wrongly. Pack size was 118 and actual curtain was 124! Never mind I just trimmed a touch off, NO HARM DONE!… Read Full Review

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★☆☆☆☆

“soup like water”

Written on: 15/08/2014 by lsWhite1975 (1 review written)

we had two bowls soup in marks an spencers in basingstoke.£5.50 each thats £11 .what a joke was like water.should have been tomatoe and basil.could have drank it through a straw.no wonder the shop going down hill.never again.long suffering loyal Marks spencers customer… Read Full Review

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★☆☆☆☆

“Online nominated day delivery is a joke!”

Written on: 13/08/2014 by Mgcd (1 review written)

This isn't the first time I have had problems with marks and spencer online delivery. Nominated a day, waited for it to arrive and at 11.00am get an automated message saying it isn't, so. I couldn't even ask questions or query it further. So contacted them on twitter, but if you go through the twitter feed you will see that you just get the same responses to everyone reiterated over and over again. Any way told delivery today but online account still showing awaiting despatch and delivered… Read Full Review

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★☆☆☆☆

“Insult to injury”

Written on: 12/08/2014

I have just come away from an assessment meeting to join M&S after getting through the initial stages online.What a waste of my time and petrol,the customer assistant role which i was to be interviewed was none existent and to insult me even more i was offered to stay to be interviewed for the cafe role I think that if they bothered to look at my cv they would know i was in a professional field previous and the thought of being in the cafe i found too much to bear and left disgusted that a… Read Full Review

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★☆☆☆☆

“ABSOLUTE SHAMBLES”

Written on: 11/08/2014 by faRobles180 (1 review written)

I cannot understand how Marks have got it so wrong. The new website is even worse than the old one. The stock levels are dreadful, especially in the Men's department. Nothing is ever available. I ordered two suits having spent over an hour trying to get two in the Big and Tall department, my money was taken confirmation received. Two hours later I got an e mail saying they weren't available after all and I was being refunded! Pathetic. I went to John Lewis' site and purchased two suits… Read Full Review

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★★☆☆☆

“Non-wired bras”

Written on: 07/08/2014 by Mebe29 (1 review written)

Please, please M&S design more non-wired bras with padding. Today I could only find a 2 pack of one white and one beige bra in my size. Why do you only make the underwired bras pretty? Following surgery for breast cancer, wired bras are uncomfortable and I always have to buy the most boring bras on the planet! Please help! … Read Full Review

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★☆☆☆☆

“More Lost Sales”

Written on: 05/08/2014 by JohnPallagi (1 review written)

I received an offer with my bill via my M&S card (last week). It was additional rewards points if i joined the newly launched M&S Wine Club. I lost the offer leaflet. Tried to put an order in this afternoon. First attempt the purchase failed at check out. Second time i called the help line to seek the voucher number. The customer care could not help. No access to voucher codes? I was transferred to 2 further departments ending with M&S banking dept. This took to long ending in a lost sale and… Read Full Review

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★☆☆☆☆

“Complete Waste of Time”

Written on: 02/08/2014 by Nathaniely231 (1 review written)

M&S had some issues with their previous website and, after complaining to executive management, I was assured that all the issues would be fixed with the launch of their new site. How wrong they were. They take orders, they take payment, they even show items as 'awaiting dispatch' and then they revert to 'order placed'. I phone their helpline to be told that they will investigate and come back to me but, hours later, no one has. I phone again to be told the item is out of stock and that I will… Read Full Review

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Lynliz's Comment

Written on: 11/08/2014

Couldn't agree more. It makes my blood boil every time I go on it. No stock levels, orders taken and then an e mail saying not available after all and you will be refunded no reason given and no one cares.
Off to John Lewis...

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★☆☆☆☆

“Appalling website, total waste of time trying to order...”

Written on: 30/07/2014 by GriffinCorbett (1 review written)

Appalling website, total waste of time trying to order anything as nearly all is out of stock. The clothes M&s now produce are frumpy and boring, same old same old every year. Nothing fits properly and clothes look cheap and shoddily made. Your buyers could learn a lot from Next, or perhaps your not interested in what customers want anymore?? I assume staff training doesn't take place anymore judging by the attitude of most of your staff in clothes and Homeware dept. Complaints about M&S… Read Full Review

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