Marks & Spencer Reviews

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★★☆☆☆
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★★☆☆☆

“Ladies clothing”

Written on: 22/07/2015 by mum666982 (1 review written)

I have shopped in M&S for as long as I remember but what a disappointment it is now looking around the ladies clothing department. Why on earth don't you just ask the public what they want. Looking at the reviews, most of them are from older ladies but do you actually cater for them other than the OLD LADIES CLASSIC SECTION which is far too old fashioned for me although I suppose I do fit into the age group that it is intended for. Over and over again you hear people say 'Who on earth buys… Read Full Review

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★★★★★

“Wonderful helpful Staff in Hayle”

Written on: 18/07/2015 by caKearney16 (1 review written)

Today.15/07/15..I visited the Marks and Spencer store in Cornwall with the intention of purchasing several clothing items..Firstly a wonderful helpful man gave myself great advice and service in the different t types and styles of shirts which meant I made the correct purchase of two shirts and tie..Then a wonderful young Lady noticed that a leather belt I intended to purchase has a significant mark on it and went off to find a replacement...The service I received today exceeded my expectations… Read Full Review

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★★☆☆☆

“Poor labelling of size/fit - mens' jeans”

Written on: 17/07/2015

I bought a pair of men's jeans in May '15 at M&S at Handforth Dean, Cheshire. Not used till I went on holiday in June. I thought "M&S, bound to be OK", so I packed them and went. But unlike any jeans previously bought, and that means many, the waist height at the back was too low. I never knew there was a measurement called "rise", not mentioned on label.I had to use them in the absence of an alternative. On complaining at M&S on my return, I was not offered any recompense for the jeans being… Read Full Review

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★☆☆☆☆

“Don't order online!”

Written on: 16/07/2015

I recently ordered a tie for a wedding and paid for nominated day delivery. I waited in on the day but no package arrived. When I rang the next day I was told that it had never reached the carrier and therefore would not even be delivered that day. Of course the tie was too late for the wedding, leaving me with a last minute trip to the shops. This is not what I expect from M&S and I would not use this service again… Read Full Review

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★☆☆☆☆

“I was doing the competion which charges per minute,...”

Written on: 08/07/2015 by mag1howisonyahoo.co.uk (1 review written)

I was doing the competion which charges per minute, when I was cut off, not my fault. I would like the money taken returned. I have sent an e-mail to directdating. M&S would not like this. I was CUT OFF before completion… Read Full Review

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★★★★☆

“Great Selection for Lunch”

Written on: 08/07/2015 by pierredumont (1 review written)

Have found M&S great for food on lunch. Plenty to choose from. Highly recommend if there is a store near you… Read Full Review

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★★☆☆☆

“Poor Customer Service Marks & Spencer”

Written on: 05/07/2015

I booked and paid for next day delivery. On the day my items should have been delivered, I phoned customer service in the afternoon to ask if they could give me a timescale as the tracking link did not work or give any information. 

The first person I spoke to said that she could not check as there was a problem with the system. I got the impression that she was reluctant to help. During our conversation, the line went dead (!) I phoned back immediately, and was informed by a different member of
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★★★★★

“Dine in for two”

Written on: 27/05/2015 by Snyderqa200 (1 review written)

Always buy this product quality wine great restaurant quality meal tried coronation chicken excellent meal at fantastic price… Read Full Review

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★★★★★

“good service”

Written on: 17/05/2015 by Kiersten1989 (1 review written)

whilst shopping in Tamworth in ventura park i noticed one of the shop workers helping an old lady find the exact carton of cream that she was flusterred about , his manner and detail to attention was outstanding, well done… Read Full Review

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★☆☆☆☆

“Online Shopping a Disaster”

Written on: 12/05/2015 by elizstill (1 review written)

Having found a couple of tops that I actually like, not easy in Marks and Spencer these days, I have tried adding these to my basket without any success. Really fed up of this website and will give up and look elsewhere, too frustrating to shop here!… Read Full Review

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★★☆☆☆

“LOW STOCK”

Written on: 06/05/2015 by Jadiel44 (1 review written)

I am totally fed up of shopping in Marks and Spencers in Newbury due to the lack of stock and sizes. Only six white t shirts on display no 10's or 12's. No trousers in a size eight. No bra for 34D and no matching pants. Waited 10 minutes in coffee shop in a queue of three and left without a cup of tea as so slow. Please do not tell me to order on line I wanted these items for my holiday which is imminent! Shame on you Marks and Spencers - what happened to your professionalism… Read Full Review

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★☆☆☆☆

“charge for bags”

Written on: 02/05/2015 by dalzell1971 (1 review written)

disgusted being asked to pay for carrier bag after spending £179n store on mens clothes. This charge is not applied in England, cashier said it was by the government, I corrected her telling her it was Scottish National Party policy and was tempted to return items and order online where this problem would not exist. My wife and I have been regular customers, my wife usually orders online and i collect in store for her. We will never shop with marks and spencer again… Read Full Review

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★☆☆☆☆

“M&S OnLine Shopping”

Written on: 26/04/2015 by tnReid311 (1 review written)

Placed an online order on 12.04.15 for a Bomber Jacket. Selected delivery to Oxford store on 25.04.15. Received an email on 24.04.15 stating there is a problem with the order. No explanation just money refunded. Taken two weeks to find that out there is problem. What a service!… Read Full Review

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Robmanley's Comment

Written on: 30/04/2015

Hi guys, I am a big fan of M&S food and was excited about the new range. I tried the lamb ribs and was very disappointed, very fatty and the sauce does not remain thickened as made soupy by all the juices. All I was left with was a rather unappetising plate of meat and grizzle after the lines just fell out as I tried to pick the meat up. Sad.

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★★☆☆☆

“awful clothes, thought I was in a jumble sale”

Written on: 24/04/2015 by Purcell311 (1 review written)

I went to buy some clothes as Marks and Spencer in Newport isle of Wight. I am a young 65 year old. The clothes were tasteless, old fashioned and in terrible colours. I have always been a great fan of Marks and Spencer, but was very disappointed in the selection. In fact, Per Una were worse if that is possible. Please, Marks, do something before you go under. It would be such a shame… Read Full Review

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★★★☆☆

“Unsatisfactory Food Hall at Stadium Store in MK”

Written on: 13/04/2015 by AidanMedeiros (1 review written)

I just wanted to say that I am finding the store at the stadium (Bletchley) Milton Keynes really irks me at times. The stokes 'use by dates' are usually the next day or the day after that at best, also, they are often out of stock with sections empty, it is sometimes quite hard to obtain items that I want. I realise that this store cannot carry the stock of the larger branches and that they do not have some of the goods I usually purchase whenever I go to the Centre MK store but it is handy… Read Full Review

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★☆☆☆☆

“Tried to use a £50 M&S gift card yesterday only to be...”

Written on: 09/04/2015 by Russellpearson (1 review written)

Tried to use a £50 M&S gift card yesterday only to be told it expired at Christmas! Nothing stating this on the card. Win, win, win for them - they get their money up front - they make profit on the goods you buy, and if you don't use it in time they keep the money! Their customer services told me I should have checked the terms & conditions on their website. GRRR! … Read Full Review

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★☆☆☆☆

“Online delivery fiasco”

Written on: 08/04/2015 by FT_SE3 (1 review written)

Placed an order for two jumpers and paid extra for dedicated day delivery. Got an error right after the payment. Called M&S Customer Services to ask if the order had been recorded. Was told: 'No, you have to place the order again.' I placed the order again. Two hours later, I get two confirmations for two different orders. I call Customer Services again to ask the second order is cancelled. I am told: 'No, you can't cancel. You should have cancelled within 15 minutes of placing the order. Only… Read Full Review

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★★☆☆☆

“What is going on with M&s sizing?”

Written on: 30/03/2015 by Gretchen34 (1 review written)

For years I have been happily wearing bra size 34D, suddenly I am a 34DD, but I am exactly the same shape. In the other direction, I have bought size 16 knickers for years and they fit fine. Suddebly new packs of size16s are huge - really much bigger than they used to be. Why the strange inconsistency? Makes it so hard to buy clothes that fit!… Read Full Review

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★★☆☆☆

“Bags Bags Bags”

Written on: 26/03/2015 by Quinnm430 (1 review written)

We travelled back from the USA..... and decided to pick up some food from the Mark & Spencer Heathrow... Terminal 5. I had no carrier bags with me, as we were travelling, I was given 1 small bag, which was not enough. I had purchased.... Milk, bread, 4 sandwiches and several other items. I pleaded, I explained, the reason why I had no bags with me/us. I even spoke to the manager, the reason given to me was this is policy. And that if wanted bags I would have to purchase bags. This POLICY… Read Full Review

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★☆☆☆☆

“unhappy customer”

Written on: 25/03/2015

I purchased a jacket on sale (£22)in Falmouth whilst visiting my daughter in cornwall two weeks ago. when I got home to wales I noticed that I had been charged the full price for it (£35)which was evidenced on the receipt. I took it back to my local store at Trostre Retail Park, Llanelli and explained to the sales assistants who were very helpful and stated that they would be able to give me a full refund and I could then purchase it back at the sale price of £22.However they would need to… Read Full Review

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