Marks & Spencer Reviews

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★★☆☆☆
1.8 / 5
542
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★★★☆☆

“I like shopping here at times but the customer service...”

Written on: 26/05/2016 by lindam3 (4 reviews written)

I like shopping here at times but the customer service here is almost borderline horrible. Horrible service… Read Full Review

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★☆☆☆☆

“Disappointing Flower Delivery”

Written on: 18/05/2016 by Palmerdownunder (1 review written)

I sent my Mother a bouquet online via Marks & Spencer's website. This arrangement was sent to my Mother for the Australian Mothers Day. 

My Mother was very embarrassed to have to tell me the roses were old and dropping petals on arrival. It was a very uncomfortable experience instead of a happy one. 

I have sent flowers before and people always say they are lovely but I am now concerned they are only being polite as I don't ever see the flowers myself. Sending flowers via the internet does
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★★★★☆

“Good all the time”

Written on: 23/04/2016 by Edithg416 (1 review written)

i enjoy the fresh veg and the food is so gorgeous, love shopping there… Read Full Review

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★☆☆☆☆

“Useless and unreliable! ”

Written on: 18/04/2016 by Codyw311 (1 review written)

Useless company, continually let you down when it comes to delivery. I paid for a nominated delivery date but my order has been delayed twice so far! I have no idea when it will arrive because they keep changing their mind and e-mailing me to say it has been delayed. I will not order from them again, I am fed up with their poor service, I have had problems with all my recent orders. Totally unreliable!… Read Full Review

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★★☆☆☆

“The Rise and Fall of M&S”

Written on: 14/04/2016 by LordMwangi (1 review written)

It was 12 years ago when I began to shop at M&S as I changed wardrobe from eccentric to classy. And I then discovered I could purchase all sorts of elegant things including food from the then reputable retailer. Fast forward to 3 years ago when I decided to buy undergarments, trousers and shirts and visited the local M&S. I was surprised to find that I could no longer find what I needed in spite of circulating in the 3 M&S stores in my area. Nevertheless, I did not form an opinion immediately… Read Full Review

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★★★★☆

“friendly and efficient service”

Written on: 09/04/2016 by 1974Stiles (1 review written)

have often used the cafe in the Morpeth branch and find the staff here helpful and very good with elderly customers, Could be fewer tables to increase room between but that is my only quibble… Read Full Review

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★☆☆☆☆

“Poor, unresponsive, disinterested Customer Service”

Written on: 01/04/2016 by Maggie99 (1 review written)

Furniture delivered yesterday 2 months after order placed and paid for as expected. On arrival the courteous delivery men asked me to inspect the furniture before it was unloaded. It was marked by dust and/or grease even though it had been wrapped in thick clear plastic. Obviously I declined delivery and spoke with the call centre that deals with furniture matters. They seem to follow a prepared script which does not allow for the customers to receive any kind of service. So, 2 months after… Read Full Review

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★☆☆☆☆

“Customer Service tell untruths”

Written on: 01/04/2016 by 319Collier (1 review written)

Purchase a simple loaf of bread in local food hall. At home found bread to be stale and undated. Contacted customer services, they told me what I wanted to hear but did nothing. Contacted second individual, he was so sorry but was in no position to do anything about it, but would get someone to ring me. No ring back. I then phoned customer services and was told that she would RESEND it. Never sent I first place. She then said she would send an e- voucher, I would receive it in three days!!!… Read Full Review

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★☆☆☆☆

“Horrible Mothers Day delivery”

Written on: 13/03/2016 by max643 (1 review written)

Ordered a plant for Mothers Day from my 86 year old Mother from the USA. Plant arrived completely destroyed. My Mother was very upset. They sent me a 10 pound voucher (big deal) which I cant use in the USA. Customer Service not very helpful and didn't really care. I would not use this service again and neither will my friends. … Read Full Review

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Max643's Response to max643's Review

Written on: 16/03/2016

Would like change my review to 5 stars. After sending a complaint via customer support email I got a very quick response and a new plant delivered in a couple of days. Although my mother didn't get her plant on Mother's day she did get something a few days later and they refunded my payments. So all in all not ideal but M&S handled it the best way they could.

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★☆☆☆☆

“Service is terrible and staff are so ill mannered.”

Written on: 12/03/2016 by yuggie2 (1 review written)

Have shopped in M@S in Prescot Cables Park on a number of occasions but will not do so again. On each visit it has been impossible to access goods from shelves due to staff gossiping in groups. Passageways are blocked with foodstuff waiting to be stacked and customers have to reach over to try and get their purchases. Staff are aware they are making life difficult but neither move or stop their conversations. They are so mannered. There are plenty of staff about but they just seem to please… Read Full Review

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★☆☆☆☆

“shocking lack of staff”

Written on: 08/03/2016 by HaydenHarding491 (1 review written)

Every time i go into the store in birmingham city centre there is NOT ENOUGH STAFF in the food hall. there is one person on the till,one on the express queue and the self serve. i waited 20mins to be served as the queue for the self serve was ridiculous.GET SOME MORE STAFF. the staff looked overworked and stressed and considering this was at dinnertime you would think enough staff would be put on the other tills!!!… Read Full Review

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★★★★★

“sunday visit”

Written on: 23/02/2016 by CharityGibson (1 review written)

i have enjoyed my visit today and I bought exactly what i went for i always find the store light bright and clean,there is not a lot of staff about to ask questions if i need to but i can usually find what i want on my own. i like the fitting rooms and the staff there are very helpful if i need a hand with zips ext… Read Full Review

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★★★☆☆

“Misleading!”

Written on: 19/02/2016 by crissywissy (1 review written)

Having seen a product I wanted to buy, I was unsure of which size to go for so I rang two local stores to check availability- in all this took over 20 minutes at my expense, whilst I waited presumably for an assistant in that department to realise they should be on the shop floor! In both stores I rang. I then decided I would have to order online-given the item is described online as NEW and is SS2016 I placed my order payment was taken, only to then have a message come up that the items… Read Full Review

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★☆☆☆☆

“The customer is always wrong”

Written on: 17/02/2016 by PatGibson (1 review written)

Once upon a time Marks and Spencer represented the high ground of high quality service, with a returns policy bar none. How times change! Last week I bought a denim style women's shirt, really liked the style, ok price (£25) seemed good value. How wrong I was. Wore it to work, really uncomfortable, spent the day scratching my arms. Tried wearing again, again itched and scratched all day. I took it back and explained this issue to be met with an air of suspicion. The item would be returned to… Read Full Review

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★★☆☆☆

“Insufficient staff and poor stock control”

Written on: 08/02/2016 by Disillusionedshopper (1 review written)

Just visited Trafford Centre store. As usual, spent far too much time queuing at cafe and tills. Not enough staff. Those working are apologetic but I resent the fact that the store doesn't mind wasting its customers time. Not sufficient numbers of sizes available, if John Lewis can manage it why not M&S. Don't get me started on the website. Takes ages to navigate and wait for items to come up and, again, insufficient stock available in what are obviously popular sizes. M&S really needs to get… Read Full Review

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★☆☆☆☆

“not so fresh”

Written on: 06/02/2016 by AndanteParker (2 reviews written)

On more than one occasion i have seem items on sale that were at least one day past their sell by date. when mentioned to staff they removed items, but did not seem overly bothered. fresh loose fruit and vegetables do not always look fresh or appetitsing, with some carrots and parsnips wrinkled and spotty. self service tills are often broken and dirty. I have had items not scanned due to the muck on the glass. Sainsburys next door by contrast have always got a disinfectant spray near by and you… Read Full Review

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★☆☆☆☆

“All because of a receipt!”

Written on: 04/02/2016 by Anonymous42 (4 reviews written)

I find most of the assistants at M&S rude anyway (Primark are so much better). I purchased a few items from M&S and used their self service till. The till was faulty and wouldn't print out my receipt (there was no sign saying it was faulty). I needed a receipt of course. When I queried this with one of the assistants, I was met with immense hostility and her face became red with rage. She said, "You don't need a receipt with food purchases", but I told her, yes, I did (I wasn't just… Read Full Review

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★☆☆☆☆

“ 3 Amaryllis bought for cristmas”

Written on: 03/02/2016 by cess1942 (1 review written)

We saw amaryllis buy 3 get one free@£15.00 each so bought 3 2 for Cristmas presents and decided to give one each for 2 friends and keep one for ourselves, ours had grown nothing but leaves mid January so we decided to ring our friends up to see if theirs flowered one had and one was nothing but leaves so we went into Pontefract branch and complained but they was not much help, they wanted the box to get the bar code or the receipt but my wife could find one,eventually we were offered a token… Read Full Review

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★☆☆☆☆

“PoorCustomer Service”

Written on: 20/01/2016 by Vaughn460 (1 review written)

Just spent at least ten minutes stood at the only ooen till in a large store in Hayle, Cornwallwhile the assistant and a mabager argued with a lady returning some christmas wrapping paper. The lady had her reciept but because it was past '28 days' they were trying to insist she got 39p back per roll instead of £2.50 ... It was plainly obvious i had waited patiently for a long time with my welk behaved 3yr okd. A common courtesy of the manager would have been to ask the assistant to serve me… Read Full Review

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★☆☆☆☆

“Paying for a tiny bag for a raw chicken”

Written on: 16/01/2016 by Henderson55 (1 review written)

After buying some fruit and vegetables and supplying my own bag. I purchased a whole chicken and asked for a small bag ( what I would call a sandwich size bag) to put chicken in incase it leaked onto my fruit and veg? To be told would be 5pence. Why can Tesco supply a small clear bag for free and M&S can't? I called the manager who began his robot style rehearsed speech about government legislation la la la. So I put the chicken back their loss. Lakeside Branch in Essex. Won't be going back… Read Full Review

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