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| Quality of service | 5.2/10   |
|---|---|
| Layout of shop | 5.6/10 |
| Value for Money | 5.4/10 |
| Reviewer Rating | 5/10 |
| Overall Rating | 5.5/10 |
Marks and Spencer reviews right here at Review Centre. Why not write your review now or simply read reviews other people have written of Marks and Spencers.
Full review by
Jean M Smith
on 19th Feb 2008
User Rating : 7
Respect :
0
Good Points: Your staff are always helpful and patient.
Bad Points: Bought 2 pairs of trousers size 12 short. I had to order them as they were not in stock. Got home and the one pair fitted like a glove while the other pair were so tight I couldn't bend down in them. This meant another visit back into Sutton. I am usually disappointed because there only seem to be medium or long length in a size 12. I even tried ordering to pick up a grey pair of trouser but even the warehouse hadn't got them in stock in my size. Jean Smith.
General comments: It would be very useful if you would have more short size 12's on the racks.
Jean M Smith's review and ratings | 113 words
Review by
Moushka D
on 24th Oct 2006
User Rating : 10
Respect :
0
I tend to shop at Marks & Spencer mostly at lunch, sometimes food shopping and also for clothes/shoes. The main reason for this is that there are two stores near where I work (Fenchurch Street and Moorgate) and one at my station (Simply Food London Bridge). There are also two near where I live (Croydon, Bromley).
A year or so ago M&S went downhill, I would only buy food and lunch from there and lingerie but it's upped its game this year again!
So far I have happily bought bras, knickers (g ...
Moushka D's full review | 203 words
Review by
SPINMATICS
on 16th May 2006
User Rating : 0
Respect :
0
The furniture I ordered from Marks & Spencer looked so attractive in the showroom. However, after some time the leather wore to such a degree on one seat cushion, that their assessor upheld a complaint that the product was defective. After being advised by a customer service adviser over the phone, that if the claim was upheld they would refund the purchase price of the defective item and the two other items purchased at the same time (as replacing the defective chair with another may mean that ...
SPINMATICS's full review | 114 words
Review by
elizabeth scott
on 12th May 2006
User Rating : 3
Respect :
0
Marks & Spencer is not the place to queue up for your lunch sandwiches as it is very obvious that some staff do not want to be there. If you spend too much time browsing and change your mind, the security here will watch you and make no attempt to conceal it.
elizabeth scott's full review | 102 words
Review by
hackneyguy
on 17th Jun 2005
User Rating : 10
Respect :
0
As a regular food buyer - I get ALL my food either at a local store (Hackney) or one of the excellent new food only outlets (esp the one at Liverpool Street, Station). Mark and Spencer's Quality can not be faulted - yep it costs a bit more but hey its very good.
Shame the same can not be said for the fashion - esp the mens clothes. Very 1950s and would not look out of place in a "Are you being served?" episode.
Furnishing depart started off promising now very cottagey - OK for some but we do ...
hackneyguy's full review | 123 words
Review by
Natalie CJ
on 14th Dec 2004
User Rating : 8
Respect :
0
I never shop at Marks and Spencer but I went in there looking for a wedding present for friends that were getting married that day. I was speaking to a member of staff who was putting stock out about a present I had received that was a hamper of food and drinks for the couple. The lady was very helpful and gave me some great ideas and helped me put it all together for a reasonable price.
Natalie CJ's full review | 78 words
Review by
jontip
on 25th Sep 2004
User Rating : 0
Respect :
0
Marks & Spencer - Not worth it, as a large built man of 48, M&S do not come on my radar as their clothes are for young kids that are stick insects. They are still...even with the last makeover...living in the last century!
jontip's full review | 62 words
Review by
Diane Brown
on 13th Jul 2004
User Rating : 0
Respect :
0
Marks and Spencer is a new shop in an up and coming retail park in Speke , Liverpool . Window display is uninviting and compares badly with the Next shop, which is almost next door. There does not seem to be much coordination in the way the clothes are displayed. Bright and colorful clothes only available in small sizes. Similar products of comparable quality are cheaper in other shops on the park. Nothing much available in size 18 and above and what is available is too dull and ageing ( and I a ...
Diane Brown's full review | 256 words
Review by
stanjacko50
on 16th Jun 2004
User Rating : 0
Respect :
0
We have recently experienced a problem with our seat cushions on one of our Marks & Spencer, Abbey sofas (leather). After just 8-9 months the corners of the foam have turned hard - this gives a lumpy look to the corners of the cushions. M&S cust services have had one of the cushions collected (the worst one) and sent away for testing (which took THREE weeks and we weren't given a temporary replacement cushion). The cushion was returned after 3 weeks in exactly the same condition and they say ...
stanjacko50's full review | 184 words
Review by
Curlzy
on 6th Jun 2004
User Rating : 9
Respect :
0
Marks and Spencer - I am a 30-year young, fashion conscious woman, with a size 24 figure and a 42 E-F cup bra. It is becoming increasingly hard to find young and trendy / glamorous items of clothing on the high street. The only shop that I go to regularly is Evans. Why oh why does M&S not cater for us big and beautiful women?? We like to dress well!!! Don't we girls??? I really love the items that M&S sell in their Per Una range. Gorgeous, feminine items, which would look great on me if they wen ...
Curlzy's full review | 208 words
Review by
marksemployee
on 28th May 2004
User Rating : 5
Respect :
0
Marks & Spencer Suits are called ITALIAN, but there are no suits made in Italy in there, what's the point of paying 200 pounds then to get one from M&S?
Food prices go up all the time, customers don't even notice when they always buy the same products (start keeping an eye on it!).
Some food items are packed in a way that makes the quantity of the product look more than what it really is! (Eg. Salmon, the bottom of the package is not straight; some of the ready-made sandwiches, the Tortilla ones ...
marksemployee's full review | 198 words
Review by
terrorayloc
on 16th Mar 2004
User Rating : 8
Respect :
0
Marks and Spencer Range of Womans Underwear is second to none! 'But!' your sizes force me to shop elswhere, in order to buy products to fit the 'Cuddlier' women such as My Wife! 40DD
Would it cut into your Profit Margin to supply Larger Sizes ?
These are the sizes that are at present in greatest demand!
terrorayloc's full review | 69 words | 1 comment added.
Review by
dinahdoll
on 28th Jan 2004
User Rating : 1
Respect :
0
Having been a big Marks and Spencers fan for years, I have to say I think their standard of customer service has gone down. Recently I had reason to take an item back for a refund, whilst in the Aylesbury, Bucks store I was sent upstairs to customer services, they could not help me, I was told to go downstairs to the information desk, this assistant was quite sarcastic to me and I was promptly told to go back upstairs to the finance desk. When I got there I was so stressed by it all, my children ...
dinahdoll's full review | 125 words
Review by
sam.
on 30th Jul 2003
User Rating : 9
Respect :
+1
Marks and Spencer is one of the best stores to buy food from, every thing is so nice and fresh. Marks & spencer are also well known for good quality underware, clothing ,furnishings and much more.
sam.'s full review | 40 words
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