marks and spencer reviews | Watch This Item.

Average Ratings
Quality of service3.5/10 Based on 20 ratings
Layout of shop5.1/10 Based on 25 ratings
Value for Money5.1/10
Reviewer Rating4.1/10
Overall Rating4.4/10 Based on 34 ratings
41% Recommended13 out of 32 Reviews
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32 Review Centre Marks and Spencer Reviews

  • Full review by
    Guest.
    on 20th Jun 2009


    User Rating : 1
    Respect : 0

    Good Points: They looked nice on the shelf.

    Bad Points: They fell to pieces and the customer services staff are defensive and offhand.

    General comments: I bought a pair of Indian made Marks and spencers boots at the same time as a piar of shoes from Stead and Simpson. The Mark's boots have fallen to pieces just over 1 year later. I am told by Mark's customer services that there is only a 6 month wear and tear guarantee on all of their shoe range. Presumably this is because they realise the boots are cheap rubbish and made to look good. The divider between the insole is made from Indian news print papier mache and the soles seem to be made from cheesecake.
    Guest's review and ratings     | 115 words

  • Review by
    Guest.
    on 10th Jun 2009


    User Rating : 1
    Respect : 0

    The quality of marks seems to be deteriorating. Just bought a pair of shoes and in one shoe the insole was 1cm short of the toe. Customer services refunded but I had to pay parking to return the faulty shoes. They say their company never pays the cost of returning faulty merchandise. I thought under the sale of goods act the item should be fit for the purpose, and any reasonable claim towards cost of returning should be met by them .They have lost about £1000 worth of buisness now as I wi ...
    Guest's full review     | 103 words

  • Review by
    Guest.
    on 8th Jun 2009


    User Rating : 3
    Respect : 0

    the good things about marks and spencers is that there customer service is o.k meaning they are quick at replying but absolute useless at replying to the anser of the question you asked them as i found out when i sent them 3 emails asking when a pair of slippers will be instock i got basicly got a reply of i havent got a clue when they will be in (not in those exact words but the impression came across came as that.)
    Guest's full review     | 83 words

  • Review by
    Guest.
    on 17th May 2009


    User Rating : 2
    Respect : 0

    Pushed for time,I ordered a skirt (brown) on-line at Marks and Spencer and paid extra for a timed delivery. Parcel arrived two days later (good) . When I opened it, I found a skirt (RED) , three sizes smaller than the one I had ordered, and three inches shorter. I would have worn the BROWN skirt to a presentation the following day, but had to resort to Plan B and wear a blue one instead. I tried to ring M & S twice but after holding on for 10 minutes, gave up. In spite of still being pushed ...
    Guest's full review     | 296 words

  • Review by
    Guest.
    on 3rd May 2009


    User Rating : 3
    Respect : 0

    Great new! Marks and Spencer has now stopped customers ordering in store.You can come back to the store to see if the item is on the shop floor/Now you can only order on line or by telephone on a 08545 number. But if you don't have a land line it cost you a lot more on a mobile, and also you have to pay for deliver.What has happened to customer services. There are many people that dont have internet and lost more that dont have credit cards or even debt cards.In this time of the credit crunch ...
    Guest's full review     | 138 words

  • Review by
    edwardsm
    on 20th Mar 2009


    User Rating : 10
    Respect : 0

    Find getting bras for my two daughters difficult as both are outside Ms Average in sizing. We now travel 50 miles to this branch of marks and spencer for the selection of bras and in particular for the expert assistance of the staff. Plus they have a good stock of unusual sizes.
    edwardsm's full review     | 51 words

  • Review by
    Guest.
    on 16th Mar 2009


    User Rating : 2
    Respect : 0

    Per Una fashion and the revamped shops are good. I always see something I like in Per Una, and its great that they do it in a wide range of sizes. I bought a skirt that I really wanted for a special occasion on line. Some 3 weeks later I still hadn't received it. Chasing up was a nightmare and the long and short of it is they didn't send it (despite sending me an e-mail confirming purchase and despatch) and, as it was an end of line and sale item, I haven't got it. You can't complain, and ...
    Guest's full review     | 172 words

  • Review by
    wilbury
    on 4th Feb 2009


    User Rating : 0
    Respect : 0

    We bought a sofa and armchair recently. After 7 days we noticed that the feet had been put on incorrectly by the delivery man, and on having a closer look noticed that he had also torn the fabric under the chair. We had inspected the chair prior to him putting the feet on so had thought it was fine. M & S refused to deal with the problem because we did not report it within 3 days. However, on no occasion were we told that we had 3 days to do so and none of the paperwork including the terms a ...
    wilbury's full review     | 175 words

  • Review by
    cooltens Rank: Lance Corporal
    on 3rd Feb 2009


    User Rating : 0
    Respect : 0

    On 25/12/2008, I placed an order for a Sony Bravia 32 ' TV in Marks & Spencer online shop (www.marksandspencer.com). The order supposed to deliver on or before 12/01/2009. According to that M&S debited £338.53 on 04/01/2009 from my credit card account and did a delivery on 07/01/2009. During installation the delivery person noticed a problem in TV screen and he apologized and returned back the TV. He told us he will contact us as early as possible for another delivery. After that I didn ...
    cooltens's full review     | 256 words

  • Review by
    Guest.
    on 25th Jan 2009


    User Rating : 0
    Respect : 0

    Ordered Sony TV on 28th December 2008, with nominated delivery date of 21st January 2009. Emailed on 20th January 2009 to confirm delivery would be made as requested. Email back saying problem with order please ring customer services. Called customer services to be told order had not been downloaded and processed because it had a nominated delivery date, and the TV in question was no longer available therefore would have to order another television with a delivery of two weeks. Naturally cancel ...
    Guest's full review     | 101 words

  • Review by
    ravivemuri
    on 22nd Jan 2009


    User Rating : 0
    Respect : 0

    The order was placed on 27/12 and the indicated delivery date was 12/1 which then moved to 14/1. 14/1 came and went and even today 22/1 I don't even have a clue on when M & S will deliver the item. The payment itself was taken on 16/1. The customer service line is courteous enough but they say that the order has been sent to their delivery department but beyond saying that I should get it the next few days they don't even hazard a guess as to when I can get the item.
    ravivemuri's full review     | 108 words | 1 comment added.

  • Review by
    joyce jones
    on 31st Dec 2008


    User Rating : 8
    Respect : 0

    I love to shop at Moorgate Marks and Spencer at weekends, because it is so quiet and peaceful! I always go there for my Xmas shopping to avoid the hustle and bustle of Marble Arch and Oxford Street.
    joyce jones's full review     | 68 words

  • Review by
    bonesragdoll
    on 20th Dec 2008


    User Rating : 1
    Respect : 0

    Marks and Spencer. Good flowers delivery on time but.......web site was awful ,and hard to get to complaints and queries ,just gives wrote answers no proper info about my complaint Ordered flowers to be delivered onthe 18th of dec two days before got a voicemail from M&S asking me to contact them so i rang the premium rate no they left, for them to say my card payment had not gone through could i go back online and try another card , so i did and it woulnt accept it i rang them back again (on h ...
    bonesragdoll's full review     | 155 words

  • Review by
    Guest.
    on 16th Dec 2008


    User Rating : 8
    Respect : 0

    A good Marks and Spencer shop at Moorgate, but I think some of the staff could do with a little extra training and learn the names of the products that they are selling. Silk and Wool does not mean Polyester, Cashmere is not Marino Wool Mix...Leather is not Plastic and a Suspender Belt is not a thing used in car Engines. Cognac is not Vodka, and toilet tissue is not wrapping paper...please give me a break...help not hinder.
    Guest's full review     | 146 words

  • Review by
    daisybee
    on 2nd Dec 2008


    User Rating : 6
    Respect : 0

    Marks and Spencer good points: A wide range of high-quality products, including clothing and food. Plenty of large stores around, mostly with ample parking. Better and more varied designs these days. No-quibble returns. The bad points are: They often have offensively inconvenient store layouts, where you have to walk right to the back of the store to pay - usually after queuing for quite a long time. I feel this is a stupid policy, particularly as it makes it highly unlikely that customers will ...
    daisybee's full review     | 414 words | 1 comment added.

  • Review by
    Guest.
    on 31st Oct 2008


    User Rating : 2
    Respect : 0

    I ordered a tankini set online from Marks and Spencer and it was delivered the next day - great. I was going on holiday the following week so didn't feel I had much time and usually the local stores don't have all stock. The bottoms fit but I could not get the top over my shoulders despite it being the same size as my bra (a size that I had previously had confirmed at a bra fitting at the Marks and Spencer Store). When trying to get it over my shoulders it left some faint white lines - not so ...
    Guest's full review     | 429 words

  • Review by
    HAPPYGIRL2 Rank: Lance Corporal
    on 14th Sep 2008


    User Rating : 5
    Respect : 0

    LOVE the shop - especially the coffee shop, could stay in there all day. HATE the car parking - have had to leave baby in road in car seat as couldn't fit it back into the car, then reverse out a little to get room. I think M&S (and all other supermarkets) should police their Mother and Baby spaces more vigorously as they do the Disabled spaces. I AM INDIFFERENT about the web service - good for stuff and sizes you can't find in their stores, but disappointing delivery times in my experience. S ...
    HAPPYGIRL2's full review     | 136 words

  • Review by
    pedmac02 Rank: Staff Sergeant
    on 7th Aug 2008


    User Rating : 9
    Respect : 0

    I drifted away from Marks and Spencer for a while but have now seen the light and returned. I feel there is no comparison on the high street. Prices have no 99p tags. Service is the best around. Clothes are stylish, good quality and classy. Cafe's are great. If they don't have it in, it will be delivered to your home very quick.
    pedmac02's full review     | 75 words

  • Review by
    Jean M Smith
    on 19th Feb 2008


    User Rating : 7
    Respect : 0

    It would be very useful if you would have more short size 12's on the racks.
    Jean M Smith's full review     | 113 words

  • Review by
    Moushka D Rank: 2nd Lieutenant
    on 24th Oct 2006


    User Rating : 10
    Respect : 0

    I tend to shop at Marks & Spencer mostly at lunch, sometimes food shopping and also for clothes/shoes. The main reason for this is that there are two stores near where I work (Fenchurch Street and Moorgate) and one at my station (Simply Food London Bridge). There are also two near where I live (Croydon, Bromley). A year or so ago M&S went downhill, I would only buy food and lunch from there and lingerie but it's upped its game this year again! So far I have happily bought bras, knickers (g ...
    Moushka D's full review     | 203 words


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