Marks & Spencer Reviews

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★★☆☆☆
1.8 / 5
476
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“charge for bags”

Written on: 02/05/2015 by dalzell1971 (1 review written)

disgusted being asked to pay for carrier bag after spending £179n store on mens clothes. This charge is not applied in England, cashier said it was by the government, I corrected her telling her it was Scottish National Party policy and was tempted to return items and order online where this problem would not exist. My wife and I have been regular customers, my wife usually orders online and i collect in store for her. We will never shop with marks and spencer again… Read Full Review

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★☆☆☆☆

“M&S OnLine Shopping”

Written on: 26/04/2015 by tnReid311 (1 review written)

Placed an online order on 12.04.15 for a Bomber Jacket. Selected delivery to Oxford store on 25.04.15. Received an email on 24.04.15 stating there is a problem with the order. No explanation just money refunded. Taken two weeks to find that out there is problem. What a service!… Read Full Review

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Robmanley's Comment

Written on: 30/04/2015

Hi guys, I am a big fan of M&S food and was excited about the new range. I tried the lamb ribs and was very disappointed, very fatty and the sauce does not remain thickened as made soupy by all the juices. All I was left with was a rather unappetising plate of meat and grizzle after the lines just fell out as I tried to pick the meat up. Sad.

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★★☆☆☆

“awful clothes, thought I was in a jumble sale”

Written on: 24/04/2015 by Purcell311 (1 review written)

I went to buy some clothes as Marks and Spencer in Newport isle of Wight. I am a young 65 year old. The clothes were tasteless, old fashioned and in terrible colours. I have always been a great fan of Marks and Spencer, but was very disappointed in the selection. In fact, Per Una were worse if that is possible. Please, Marks, do something before you go under. It would be such a shame… Read Full Review

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★★★☆☆

“Unsatisfactory Food Hall at Stadium Store in MK”

Written on: 13/04/2015 by AidanMedeiros (1 review written)

I just wanted to say that I am finding the store at the stadium (Bletchley) Milton Keynes really irks me at times. The stokes 'use by dates' are usually the next day or the day after that at best, also, they are often out of stock with sections empty, it is sometimes quite hard to obtain items that I want. I realise that this store cannot carry the stock of the larger branches and that they do not have some of the goods I usually purchase whenever I go to the Centre MK store but it is handy… Read Full Review

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★☆☆☆☆

“Tried to use a £50 M&S gift card yesterday only to be...”

Written on: 09/04/2015 by Russellpearson (1 review written)

Tried to use a £50 M&S gift card yesterday only to be told it expired at Christmas! Nothing stating this on the card. Win, win, win for them - they get their money up front - they make profit on the goods you buy, and if you don't use it in time they keep the money! Their customer services told me I should have checked the terms & conditions on their website. GRRR! … Read Full Review

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★☆☆☆☆

“Online delivery fiasco”

Written on: 08/04/2015 by FT_SE3 (1 review written)

Placed an order for two jumpers and paid extra for dedicated day delivery. Got an error right after the payment. Called M&S Customer Services to ask if the order had been recorded. Was told: 'No, you have to place the order again.' I placed the order again. Two hours later, I get two confirmations for two different orders. I call Customer Services again to ask the second order is cancelled. I am told: 'No, you can't cancel. You should have cancelled within 15 minutes of placing the order. Only… Read Full Review

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★★☆☆☆

“What is going on with M&s sizing?”

Written on: 30/03/2015 by Gretchen34 (1 review written)

For years I have been happily wearing bra size 34D, suddenly I am a 34DD, but I am exactly the same shape. In the other direction, I have bought size 16 knickers for years and they fit fine. Suddebly new packs of size16s are huge - really much bigger than they used to be. Why the strange inconsistency? Makes it so hard to buy clothes that fit!… Read Full Review

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★★☆☆☆

“Bags Bags Bags”

Written on: 26/03/2015 by Quinnm430 (1 review written)

We travelled back from the USA..... and decided to pick up some food from the Mark & Spencer Heathrow... Terminal 5. I had no carrier bags with me, as we were travelling, I was given 1 small bag, which was not enough. I had purchased.... Milk, bread, 4 sandwiches and several other items. I pleaded, I explained, the reason why I had no bags with me/us. I even spoke to the manager, the reason given to me was this is policy. And that if wanted bags I would have to purchase bags. This POLICY… Read Full Review

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★☆☆☆☆

“unhappy customer”

Written on: 25/03/2015

I purchased a jacket on sale (£22)in Falmouth whilst visiting my daughter in cornwall two weeks ago. when I got home to wales I noticed that I had been charged the full price for it (£35)which was evidenced on the receipt. I took it back to my local store at Trostre Retail Park, Llanelli and explained to the sales assistants who were very helpful and stated that they would be able to give me a full refund and I could then purchase it back at the sale price of £22.However they would need to… Read Full Review

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★☆☆☆☆

“Order has never arrived, cancelled it after delay...”

Written on: 24/03/2015 by Dalby80 (1 review written)

Order has never arrived, cancelled it after delay really disappointed… Read Full Review

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★☆☆☆☆

“The worst website I've ever tried to use!”

Written on: 23/03/2015 by David886 (1 review written)

I've just wasted more than 2 hours of my life trying to order two beds from the Marks and Spencer website. Problems; 1st visit 22nd March 2015 1) beds shown as being in stock but then 'not' when you get to the final stage of checkout 2) money off vouchers entered and then can't be applied 2nd visit 23rd March 2015 1) beds showing as in stock again so we try again 2) money off vouchers entered again and guess what can't be applied Having wasted two hours over two days we decided to give… Read Full Review

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★☆☆☆☆

“Items Never Showed Up, Customer Support Never Showed Up”

Written on: 10/03/2015 by gerodim (2 reviews written)

What is there to say. I have not received my order, I was left without a gift for my wife, their customer support will not reply my e-mails and I have not received any response on my claim to be reimbursed. The nightmare of online shopping of the 90s came to life in 2015. Its the first time I have had such a bad experience. Avoid this shop at all costs… Read Full Review

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★★★☆☆

“Young Management”

Written on: 07/03/2015 by 227Finch (1 review written)

I think Marks and Spencer Senior Management and Shareholders should review their policies on the following: 1. Young Management in early twenties have no experience of what is required from store performance and staff. 2. The policy of returning goods without receipt is a joke. Returning money for soiled goods is also detrimental to staff moral. 3. Due to poor staff levels certain times of the day, stores have become a "shop-lifters" paradise, and after stealing garments, jewellery… Read Full Review

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★☆☆☆☆

“No-one sells trousers that fit me”

Written on: 03/03/2015 by 21kittens (1 review written)

Tried on umpteen pairs of trousers. Either too long, too short or too tight around the knees. I came into two Shops wearing my brown cords, size 16 long, bootcut and they fit perfect. I came away with nothing again. For women of a certain age who just want a nice pair of trousers our choice is tapered legs, slim legs, skinny legs, with occasion awful wider leg. I haven't got wider legs, bootcut used to fit me.While in the changing rooms I could hear moans from potential customers about poor… Read Full Review

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★★★★★

“Discontinuing bra line”

Written on: 03/03/2015 by Leit (1 review written)

I was looking for a navy bra before Christmas and a very helpful member of staff showed me a non-wired plunge support bra (T33 09056/3238) (09150478). I was a bit dubious about it but she said that they had a lot of positive feedback about it and to try it on, well I did and it was brilliant, great support, nice plunge line and sooo comfortable. I bought it with a view to getting some more in the new year. However went back today only to find it has been discontinued, I'm so cross especially as… Read Full Review

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★☆☆☆☆

“Review of new Marks and Spence Food in Great Yarmouth”

Written on: 18/02/2015 by Adriand65 (1 review written)

Dreary Warehouse building. All pipes on view above in the ceiling. Very cold and lacked atmosphere. The cafe is very small and also cold and unwelcoming. I shall not be visiting again. I would rather journey to Lowestoft or Norwich… Read Full Review

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★★☆☆☆

“I so wanted a pair of jeans in size 14”

Written on: 11/02/2015 by Cat66 (1 review written)

My husband and I went to Hedge End m&s super store and what a let down I wanted a pair of straight leg jeans in size 14 R not one size 14 in any of the jeans nor in black this is the average size now day,s surely you should stock more, My husband wanted trousers 40waist 31 leg not one was on any of the racks and x large shirts very few,come on M&S I used to love shopping with you but I have been very disappointed lately… Read Full Review

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★☆☆☆☆

“MENS CLOTHING”

Written on: 18/01/2015 by 480Kirkpatrick (1 review written)

The choice and availability of men's clothing has been reduced even further than I thought was possible.It seems to me that Men obviously do not wear clothes. You only have to look in most shopping centres to see the Non availability of reasonable quality men's clothing. They never have enough of the right size items which are obviously popular when available.I very occasionally manage to find something of interest. Is this a common trend in all M&S stores across the country? They have rapidly… Read Full Review

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★☆☆☆☆

“poor online availability - dreadful sizing/quality control”

Written on: 07/01/2015 by McManus1985 (1 review written)

have been trying to order an item online for the last two weeks, though it is marked as a 'new' line there is currently no stock in my size, or indeed any other size except 16,. how are they getting their stock control so wrong? plus no indication of when /whether the item will be restocked in a range of sizes. also ordered pair of slippers - size 6 same as the old ones I am wearing and a similar style, they are far too small, a size 5 at best. Not the first time and as far as I can see there… Read Full Review

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★★★★☆

“Satisfied”

Written on: 05/01/2015 by ByeIntzeCo. (1 review written)

I did a large order and delivered to my place very quickly. I totally recommend it… Read Full Review

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