Marks & Spencer Reviews

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★★☆☆☆
1.8 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★★★★★

“Great place to meet for a bite/drink!”

Written on: 22/08/2014 by Fmharberfh (1 review written)

My daughter and I regularly visit the wine bar at London Colney - usually after shopping, or sometimes we just meet there for a snack/drink! The staff are really friendly and the ambience is relaxed and efficient. In particular the waiter is excellent - really personable and charming -not forgetting of course the great food - so well done to all concerned… Read Full Review

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★☆☆☆☆

“Gift cards on line”

Written on: 19/08/2014 by ajDavidson62 (1 review written)

Tried to find a Happy Birthday for my 93 year old mother. I was present with a choice of 10 gift cards none of which was for a birthday. I have a M&S account, and have over many years bought most of our family's clothes and gifts at M&S. The some of the staff , particularly in the customer service department at our local Brighton store are rude and unhelpful, and now the website is virtually unusable. We finally had to choose a card that said "Thanks Mum" and paid £3.50 for the privilege of it… Read Full Review

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★★★☆☆

“Wrong Packet?”

Written on: 16/08/2014 by 257Hoover (1 review written)

Bought some curtains from the durbary range, lovely curtains but packaged wrongly. Pack size was 118 and actual curtain was 124! Never mind I just trimmed a touch off, NO HARM DONE!… Read Full Review

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★☆☆☆☆

“soup like water”

Written on: 15/08/2014 by lsWhite1975 (1 review written)

we had two bowls soup in marks an spencers in basingstoke.£5.50 each thats £11 .what a joke was like water.should have been tomatoe and basil.could have drank it through a straw.no wonder the shop going down hill.never again.long suffering loyal Marks spencers customer… Read Full Review

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★☆☆☆☆

“Online nominated day delivery is a joke!”

Written on: 13/08/2014 by Mgcd (1 review written)

This isn't the first time I have had problems with marks and spencer online delivery. Nominated a day, waited for it to arrive and at 11.00am get an automated message saying it isn't, so. I couldn't even ask questions or query it further. So contacted them on twitter, but if you go through the twitter feed you will see that you just get the same responses to everyone reiterated over and over again. Any way told delivery today but online account still showing awaiting despatch and delivered… Read Full Review

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★☆☆☆☆

“Insult to injury”

Written on: 12/08/2014

I have just come away from an assessment meeting to join M&S after getting through the initial stages online.What a waste of my time and petrol,the customer assistant role which i was to be interviewed was none existent and to insult me even more i was offered to stay to be interviewed for the cafe role I think that if they bothered to look at my cv they would know i was in a professional field previous and the thought of being in the cafe i found too much to bear and left disgusted that a… Read Full Review

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★☆☆☆☆

“ABSOLUTE SHAMBLES”

Written on: 11/08/2014 by faRobles180 (1 review written)

I cannot understand how Marks have got it so wrong. The new website is even worse than the old one. The stock levels are dreadful, especially in the Men's department. Nothing is ever available. I ordered two suits having spent over an hour trying to get two in the Big and Tall department, my money was taken confirmation received. Two hours later I got an e mail saying they weren't available after all and I was being refunded! Pathetic. I went to John Lewis' site and purchased two suits… Read Full Review

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★★☆☆☆

“Non-wired bras”

Written on: 07/08/2014 by Mebe29 (1 review written)

Please, please M&S design more non-wired bras with padding. Today I could only find a 2 pack of one white and one beige bra in my size. Why do you only make the underwired bras pretty? Following surgery for breast cancer, wired bras are uncomfortable and I always have to buy the most boring bras on the planet! Please help! … Read Full Review

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★☆☆☆☆

“More Lost Sales”

Written on: 05/08/2014 by JohnPallagi (1 review written)

I received an offer with my bill via my M&S card (last week). It was additional rewards points if i joined the newly launched M&S Wine Club. I lost the offer leaflet. Tried to put an order in this afternoon. First attempt the purchase failed at check out. Second time i called the help line to seek the voucher number. The customer care could not help. No access to voucher codes? I was transferred to 2 further departments ending with M&S banking dept. This took to long ending in a lost sale and… Read Full Review

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★☆☆☆☆

“Complete Waste of Time”

Written on: 02/08/2014 by Nathaniely231 (1 review written)

M&S had some issues with their previous website and, after complaining to executive management, I was assured that all the issues would be fixed with the launch of their new site. How wrong they were. They take orders, they take payment, they even show items as 'awaiting dispatch' and then they revert to 'order placed'. I phone their helpline to be told that they will investigate and come back to me but, hours later, no one has. I phone again to be told the item is out of stock and that I will… Read Full Review

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Lynliz's Comment

Written on: 11/08/2014

Couldn't agree more. It makes my blood boil every time I go on it. No stock levels, orders taken and then an e mail saying not available after all and you will be refunded no reason given and no one cares.
Off to John Lewis...

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★☆☆☆☆

“Appalling website, total waste of time trying to order...”

Written on: 30/07/2014 by GriffinCorbett (1 review written)

Appalling website, total waste of time trying to order anything as nearly all is out of stock. The clothes M&s now produce are frumpy and boring, same old same old every year. Nothing fits properly and clothes look cheap and shoddily made. Your buyers could learn a lot from Next, or perhaps your not interested in what customers want anymore?? I assume staff training doesn't take place anymore judging by the attitude of most of your staff in clothes and Homeware dept. Complaints about M&S… Read Full Review

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★☆☆☆☆

“International DHL Delivery extra charges!”

Written on: 28/07/2014 by Howeym190 (1 review written)

Canadian customers beware, DHL charges an extra processing fee and delivery fee for the deliveries from Marks and Spencer. Plus they charge duties on things that have never been subject to duties… Read Full Review

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★☆☆☆☆

“Wondering Why?”

Written on: 27/07/2014 by Blondie103 (1 review written)

Hello, My experiance last week in Marks and Spencers left me so dissappointed. I have been addicted to M@S for 40 years,and i mean Addicted with a capital A. Went with my friend to their biggest shop in Greece and was so surprised there was nothing at all we liked,7 floors full of clothes.Question is what has gone wrong ? Is it the buyer? When to another shop miles away and it was exactly the same. We were so upset we left our food items in the basket and left… Read Full Review

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Lynliz's Response to Blondie103's Review

Written on: 11/08/2014

Glad I don't have shares any more. Can't see how they can go on like this. The website is dire, no one responds to complaints and the quality has really gone.

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★★★★★

“very good expertence”

Written on: 27/07/2014 by Dante252 (1 review written)

We popped into our local store for a couple of items and were very impressed with how friendly and helpful the staff were.Keep up the good work . will be shopping with you again soon… Read Full Review

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★★☆☆☆

“Bad Customer Service!”

Written on: 24/07/2014 by AlannahMurray83 (1 review written)

I am talking about The Skipton Simply Food in this case as I have never been to M&S anywhere else recently. The Customer service here has gone down hill by far! If you shop somewhere like marks and spencer's you shop there for the customer service as well as it is not cheap! The last thing you want is to get to the counter and be shoved off the desk before you can even pack your bags. Twice this has happened to me within two weeks (I shop once a week) and I had a different person the second… Read Full Review

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★☆☆☆☆

“rip off in store, awful delivery options online”

Written on: 23/07/2014 by londoncustomer12334 (1 review written)

Saw a desk online in the sale but went into store to buy as could not receive a home delivery and shocked to fined the price in store was more than twice the online price. So I was forced to order online. They refused to offer the same price in store. The refused to offer a dleivery to store via online. They were unable to offer a home delivery slot less than a day until a day or two before a delivery in over a weeks time. Awful order process, extremly helpful and seems they are determined… Read Full Review

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★☆☆☆☆

“Appalling website”

Written on: 20/07/2014 by Trevinone135 (1 review written)

What a dreadful online website. Marks and spencers have lost my on line shopping cannot make head nor tail of this site!!!… Read Full Review

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Lynliz's Comment

Written on: 11/08/2014

Once you do managed to finally order something it isn't available especially Menswear.

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★★☆☆☆

“Doctoring their reviews!!!”

Written on: 16/07/2014 by JusticeWallace372 (1 review written)

I wrote a review of some conservatory furniture. The furniture itself was very nice but the service I received in store beforehand was bad. The staff didn't know how long the sale was going to last and, when their online system was down, they laughed when we asked if they could phone through the order and told us to go home and do it on our computer. We did this (because we liked the furniture) and found that somehow they had actually managed to complete the order online for us - and then they… Read Full Review

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★☆☆☆☆

“Why change”

Written on: 16/07/2014 by Alanh250 (1 review written)

Years ago I could go into Marks and I had a really great choice and could pick up my size off the rail take it home and wear it,They made a decision to move their manufacturing abroad and now nothing fits. They seem to be catering for really young people and they are the ones that do not have the money and would never go in the shop to start with. What happened to the classic clothes they used to make. … Read Full Review

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★☆☆☆☆

“TERRIBLE WEBSITE AND POOR SERVICE ”

Written on: 16/07/2014 by hrCantuItalian103 (1 review written)

Their website, particularly at sale time is atrocious. Ordering items is no guarantee that you will get them. They cancel orders without notice they are doing so and its all because their stock computer doesn't talk to their warehouse!!!!! Wow, what a fantastic way to run such a big business I don't think. They have also updated their Terms and Conditions to include the word NEW. The mind boggles wondering what that includes!… Read Full Review

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Lynliz's Comment

Written on: 11/08/2014

I agree have actually had confirmation of goods been delivered to store and when I got there it wasn't there at all. No explanation they rudely told me it was ok as I had been refunded. It wasn't okay with me I had gone in to collect it especially, parked and used petrol and my time!

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