Marks & Spencer Reviews

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★★☆☆☆
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★★☆☆☆

“Very untidy”

Written on: 18/04/2017 by Tedoskarshy88 (1 review written)

Marks and Spencer at Heathfield in ayr need to really get a grip.i went in to buy a few things today and was taken as to how the shop looked. Loads things just looked like they had been thrown on the shelfs in there and with no prices on lots of things properly. I think the bargain shop down the road looked lot better and tidy .blooming disgrace… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 17/04/2017 by MackenziePiper478 (1 review written)

My wife was given a coat as a gift from the per una range, but when she tried it on she found there was a problem with the lining which made it uncomfortable when wearing. We took it back to the outlet store in lakeside as we were informed it was purchased there. The customer service staff listened to my wifes complaint and then took the coat to one of the back offices and returned 10 minutes later to say 2 members of staff have tried the coat on and cannot see a fault with the coat and refused… Read Full Review

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★☆☆☆☆

“HOW much???”

Written on: 10/04/2017 by Greerxg195 (1 review written)

Went up to the menswear floor of my local M&S to get some new underpants. My jaw dropped when I saw they were £18 for a pack of 4. I simply could not believe it, how on earth can they justify this? I promptly walked a couple of hundred yards up the road to Primark where I paid £4.50 for a pack of 5… Read Full Review

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★☆☆☆☆

“X factor long gone.”

Written on: 23/03/2017 by wheatsheaf (1 review written)

Being a regular shopper at M&S for some 45 years at various stores, I am now of the view that the X factor it enjoyed for so long has long gone. By X factor I mean that indefinable quality which set it apart from other retailers. In general I find that the clothes are poor quality and of a stuffy design. The majority of the food can be purchased elsewhere albeit at a much lower cost and equal if not better quality. What is the point of selling branded products when supermarkets sell them… Read Full Review

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★★★★★

“GLASGOW FORT MARKS & SPENCER CAFE/RESTAURANT REVIEW”

Written on: 05/03/2017 by steviej123 (1 review written)

AS A REGULAR USER OF GLASGOW FORT M&S CAFE/RESTAURANT I FIND IT HAS GOOD MEALS AND EXCELLENT SERVICE , SERVICE WITH A SMILE AND STAFF ALWAYS WILLING TO HELP NOTHING SEEMS TO MUCH FOR THEM , CREATES A GOOD ATMOSPHERE AND ENJOYABLE EXPERIENCE , GOOD RELAXING EXPERIENCE , MAKES FOR A NICE PLEASANT PLACE TO EAT AND SHOP MAKING YOU WANT TO COME BACK AGAIN , I BELIEVE IT IS THE ATTITUDE OF STAFF THAT MAKES THIS SO . ALL ROUND GOOD EXPERIENCE… Read Full Review

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★★★★★

“Fabulous service”

Written on: 04/03/2017 by Bouncersue (1 review written)

I had cancer last year, and just before Xmas I went to Marks and spencer to get measured and buy my first bra after surgery, I'd been to Debenhams first very bad experience, any way the lady measured me she was lovely, I brought 3 bras, I tried to wear two of the bras but I couldn't get use to them so uncomfortable, I had worn them and washed them, I went back today to try and buy one again, I took the two bras that I couldn't wear told the lady and without any hesitation they refunded my £32… Read Full Review

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★☆☆☆☆

“Wrong date 3 times.AVOID!”

Written on: 14/02/2017

The flowers were delivered on the wrong date.As there was no one there the flowers were out in cold,wet windy weather for more than 24hrs. When informed they rearrange for correct day. No flowers arrived. Total let down. Their get out is your money back. They don't get that sending flowers is more than just a bunch of flowers… Read Full Review

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★☆☆☆☆

“No ethics at all”

Written on: 08/01/2017 by AriaStrong390 (1 review written)

M&S van driver hit and damaged my car and failed to stop. Trackers in the van have verified that he was driving at 17% over the speed limit M&S have said ‘the driver has no knowledge of the accident so there’s nothing we can do.’ Unethical company with dangerous drivers on the road, be aware!… Read Full Review

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★★★★★

“wonderful servivce”

Written on: 26/12/2016

I must compliment the staff at the Gainsbourgh branch today I went to pick up pre-ordered Turkey and veg they were so efficient and it really made me feel a special customer , it could not have been a better start to Christmas . Thankyou all… Read Full Review

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★★★★☆

“Clapham South great service in the face of disaster”

Written on: 24/12/2016 by Eaton55 (1 review written)

After not receiving the whole of my food order that I had reserved and paid for, the team at Clapham South were sympathetic, helpful, polite and went out of their way to restore my faith in the M&S brand. I was so disappointed not to get an order I had placed so much in advance and look at the M&S brand as trustworthy. It was a shocking not to receive my whole order and no notice this had happened, it was only when I got to the store that I was notified by the staff there. The way the staff… Read Full Review

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★★★★★

“brilliant care of customer service at Lancaster”

Written on: 23/12/2016 by GabrielleO (1 review written)

Had done a Christmas food order...when home noticed item missing...phoned them..they sent it in a taxi with bottle of Processo...amazing...that is what I call caring and giving me a Christmas smile...Absolutely brilliant! Thankyou M&S for realising we are people!… Read Full Review

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★★★★★

“Advent beauty box ”

Written on: 22/12/2016 by ejDonaldson1991 (1 review written)

I bought this advent beauty box, I am very disappointed, the contents are very small, I do not understand how it is valued at £250 , very disappointing… Read Full Review

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★☆☆☆☆

“Awful product quality and lack of customer Service”

Written on: 10/12/2016 by MosesO'Reilly (1 review written)

I purchased a couple of Rosie bras from M&S .I liked the style and design of this product and purchased two in different colors. However after first wash the green bra had a split and I noticed the ivory one had the same too which got rather larger after the second wash. After notifying M&S of this issue they refunded the ivory bra but refused to refund the green bra as the tear wasn't larg enough and in their opinion it was down to use of biological detergent. I NEVER USE BIOLOGICAL DETERGENT… Read Full Review

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★☆☆☆☆

“Terrible Cashier Comments Newton Abbot branch.”

Written on: 09/12/2016 by Guillermoz84 (1 review written)

Horrilbe and disrepectful habit of telling people they ENJOY buying yellow label food ( which will ony end up blue dyed and dumped if not sold anyway ). Wages and unemployment in West Country are very low but this is never considered in these humiliating comments to people who clearly have basket of mostly yellow label items in front of line of other customers. This appears to be part of staff training as three people have given these comments in last month to cutomers in my presence but… Read Full Review

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★★☆☆☆

“Uncared for”

Written on: 27/11/2016

I visited the store at Kingston Milton Keynes yesterday- Saturday 26th November. I was looking for some Ginger Wine; couldn't find it and searched the whole food section for someone to ask but only saw checkout staff. I gave up and bought the rest of my shopping. Then I visited the customer toilets. Oh dear. Messy, dirty, no hand towels, no toilet paper. Not what I expect from this store. Again, I couldn't find anyone to speak to about this… Read Full Review

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★☆☆☆☆

“8-10 days for delivery even if you spend over £100”

Written on: 24/11/2016 by Reynoldsof166 (1 review written)

Joke delivery times. Unless you pay. Not comparable to the market. Will not shop with M&S… Read Full Review

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★★★★★

“helpful and friendly”

Written on: 21/11/2016 by IsabelleBlevins414 (1 review written)

My wife and I visited Marks and Spencers in Monmouth yesterday and we found the staff all very pleasant and very helpful. We were away for the weekend and so it was our first visit to this Marks and Spencer store… Read Full Review

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Businesswoman2's Comment

Written on: 24/11/2016

Went to M&S today, the dine in for two offer was on.
A nice M&S lady was standing next to the dine in for offers and there was bottles of champagne. I asked if the champagne was included and she said yes but it would be £20 which was great. I did a mass of shopping and went to the check out and was asked if I had a sparks card, which I don't.
I was then advised that if I didn't have a sparks card I couldn't buy then the champagne would be charged at the full price!!!!
RUBBISH SERVICE - NASTY OFFER!

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★★☆☆☆

“Disappointing ”

Written on: 08/11/2016

Today I visited the M&S in Ellesmere Port which I thought was supposed to be their flag ship store and oh was I disappointed. Firstly went to the cafe where any empty / free tables all had dirty dishes on , there didn't seem to be hardly any staff working in there and the ones that were all seemed stressed out. Then went to try and do Christmas shopping in the ladies, men's & childrens sections. This was a bit of a disaster as the choice and styles were drab and old fashioned. I couldn't even… Read Full Review

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★☆☆☆☆

“on line order ”

Written on: 06/11/2016 by Daltonzm73 (1 review written)

For the first time I did an on line clothes order and I have to say i'm so disappointed everything I ordered was creased looked like someone's laundry when I opened the parcel I said out loud what the hell is this… Read Full Review

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★☆☆☆☆

“Shame on M&S”

Written on: 29/10/2016 by ckWatson383 (1 review written)

Purchased a resin poppy pin online. When delivery arrived, I cried. The pin was poorly packaged with no protection around it. The pin was so crushed that the petals cracked off. Didn't they even notice it was traveling across the pond and then another 3,000 miles to California? I'm still scratching my head in disbelief! Props to the customer service lady who was extremely empathetic. Thanks!!!… Read Full Review

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