Marks & Spencer Reviews

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★★☆☆☆
1.8 / 5
553
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

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Latest Reviews

★☆☆☆☆

“Terrible response service - waiting for 4 weeks!!”

Written on: 20/08/2016 by CAKEDE72 (1 review written)

I was measured for a bra fitting two months ago. Brought 2 bras, one the hook came undone and the second the sewing came away. Went back, measured again, given replacements, same thing happened, different person, said that she had had several complaints about the first person who measured me. Went away feeling quite happy. Within a week, new bras, hook broke on one and the sewing broke on the other!!! Spoke to the manager, she agreed to measure me herself, apologised and offered me a free cup… Read Full Review

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★★★★★

“Exceeded all expectations, brilliant service!!!”

Written on: 28/07/2016 by Nicky008 (1 review written)

i visited the Oxford street Swansea store today to collect items from click and collect, I had the most helpful young lady, who went out of her way to accommodate me, what an asset she is to your company as are all your staff at this store as they always go above and beyond, best service by far, best shop by far, I was so impressed i felt I had to leave the review but didn't find it easy to find this site, I do not normally leave reviews but I had to on this occasion. Thank you M&S you have… Read Full Review

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★★★☆☆

“Why don't you do bigger sizes for men & longer length”

Written on: 07/07/2016 by Elaineeaglen26 (1 review written)

Need to change your style of clothes. Size 18 are sometimes much smaller than they used to be. Dresses & tops for the more voluptuous lady. Make tops longer & dresses to suit the 50+ but still trendy. Men's casual shirts are much smaller than a few years ago. Ralph Lauren shirts are great they do two lengths & go up to at least 4xl & do the xlt length. My husband cannot buy anything from marks anymore. Whenever I shop all the size 8 - 12 are left & the bigger sizes are gone. Would love to be… Read Full Review

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★☆☆☆☆

“Refund not correct”

Written on: 27/06/2016

I purchased 2jackets online had been given £30 discount off clothing by Marks Bank. Total of invoice £88 that's after discount. Returned one jacket now refunded £44.00 jacket cost £59. What they don't show on the order is that there policy is to take off £15 from each jacket split the discount. If I had purchased one jacket in store or online I would have had the whole £30 taken off. Now they will not give me £30 off the jacket I bought. No messages to Marks have altered their stance… Read Full Review

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★★★★★

“customer service standard dropped slightly”

Written on: 19/06/2016 by ianstraw98 (4 reviews written)

The customer service standard has dropped in the last few months… Read Full Review

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★★★★☆

“Father's Day offers”

Written on: 14/06/2016 by ValLaw (1 review written)

The 30% off toiletries for Father's Day is a very good offer. However, I think that the Sparks' offers after collecting the points is pathetic. There are no offers for anything under 3,000 points. Then the offer is to receive advance e-mails until you have built up many more points. Why can't we have some smaller gifts or free drinks for some smaller amount of points? I am a pensioner and visit M&S regularly to buy smaller items. The free drink offer has been stopped, so we don't have our… Read Full Review

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★★★☆☆

“more Drab than Fab”

Written on: 14/06/2016 by MorganSheridan441 (1 review written)

I went to foods department and it has really lovely wonderful staff some of them. the layout is alright but do they seriously have to change things around or discontinue things it isn't right.The quality of food is great just I wish there were more staff on floor sometimes. I found one girl patically helpfully she helped with my packing and always had a smile on here face even when faced with difficult customers her name was I think they were very helpful hopefully she and he are still there… Read Full Review

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★★★★★

“Amazing products and amazing services”

Written on: 10/06/2016 by jibonnessa1970 (3 reviews written)

Amazing products and amazing services … Read Full Review

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★★★★★

“best ”

Written on: 08/06/2016 by LylaNorris (1 review written)

Remember not to include your name or names of staff members. Go in to plenty of detail, talk about the key elements you like, was there anything you particularly didn't like about it? (50 characters minimum) … Read Full Review

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★★★★★

“demi”

Written on: 05/06/2016 by KiaraO'Grady494 (1 review written)

test working nice but not good going well at that wgodsklwejkwdvm, sdfsndf kjbwefj jhdb bwef b,dsf fjhwbe fdm,n bjhewdmnb sewjhrb edmnfb jhewdmnsb wjehsdfjbd webfdsnfbwe wehj… Read Full Review

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★★★★★

“Great Shopping Experience. I recently ordered a...”

Written on: 01/06/2016 by McIntosh232 (1 review written)

Great Shopping Experience. I recently ordered a Kanchivaram Saree and the delivery was quick. The products are exclusive and gorgeous. Will definitely try again!… Read Full Review

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★★★☆☆

“I like shopping here at times but the customer service...”

Written on: 26/05/2016 by lindam3 (4 reviews written)

I like shopping here at times but the customer service here is almost borderline horrible. Horrible service… Read Full Review

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★☆☆☆☆

“Disappointing Flower Delivery”

Written on: 18/05/2016 by Palmerdownunder (1 review written)

I sent my Mother a bouquet online via Marks & Spencer's website. This arrangement was sent to my Mother for the Australian Mothers Day. 

My Mother was very embarrassed to have to tell me the roses were old and dropping petals on arrival. It was a very uncomfortable experience instead of a happy one. 

I have sent flowers before and people always say they are lovely but I am now concerned they are only being polite as I don't ever see the flowers myself. Sending flowers via the internet does
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★★★★☆

“Good all the time”

Written on: 23/04/2016 by Edithg416 (1 review written)

i enjoy the fresh veg and the food is so gorgeous, love shopping there… Read Full Review

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★☆☆☆☆

“Useless and unreliable! ”

Written on: 18/04/2016 by Codyw311 (1 review written)

Useless company, continually let you down when it comes to delivery. I paid for a nominated delivery date but my order has been delayed twice so far! I have no idea when it will arrive because they keep changing their mind and e-mailing me to say it has been delayed. I will not order from them again, I am fed up with their poor service, I have had problems with all my recent orders. Totally unreliable!… Read Full Review

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★★☆☆☆

“The Rise and Fall of M&S”

Written on: 14/04/2016 by LordMwangi (1 review written)

It was 12 years ago when I began to shop at M&S as I changed wardrobe from eccentric to classy. And I then discovered I could purchase all sorts of elegant things including food from the then reputable retailer. Fast forward to 3 years ago when I decided to buy undergarments, trousers and shirts and visited the local M&S. I was surprised to find that I could no longer find what I needed in spite of circulating in the 3 M&S stores in my area. Nevertheless, I did not form an opinion immediately… Read Full Review

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★★★★☆

“friendly and efficient service”

Written on: 09/04/2016 by 1974Stiles (1 review written)

have often used the cafe in the Morpeth branch and find the staff here helpful and very good with elderly customers, Could be fewer tables to increase room between but that is my only quibble… Read Full Review

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★☆☆☆☆

“Poor, unresponsive, disinterested Customer Service”

Written on: 01/04/2016 by Maggie99 (1 review written)

Furniture delivered yesterday 2 months after order placed and paid for as expected. On arrival the courteous delivery men asked me to inspect the furniture before it was unloaded. It was marked by dust and/or grease even though it had been wrapped in thick clear plastic. Obviously I declined delivery and spoke with the call centre that deals with furniture matters. They seem to follow a prepared script which does not allow for the customers to receive any kind of service. So, 2 months after… Read Full Review

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★☆☆☆☆

“Customer Service tell untruths”

Written on: 01/04/2016 by 319Collier (1 review written)

Purchase a simple loaf of bread in local food hall. At home found bread to be stale and undated. Contacted customer services, they told me what I wanted to hear but did nothing. Contacted second individual, he was so sorry but was in no position to do anything about it, but would get someone to ring me. No ring back. I then phoned customer services and was told that she would RESEND it. Never sent I first place. She then said she would send an e- voucher, I would receive it in three days!!!… Read Full Review

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★☆☆☆☆

“Horrible Mothers Day delivery”

Written on: 13/03/2016 by max643 (1 review written)

Ordered a plant for Mothers Day from my 86 year old Mother from the USA. Plant arrived completely destroyed. My Mother was very upset. They sent me a 10 pound voucher (big deal) which I cant use in the USA. Customer Service not very helpful and didn't really care. I would not use this service again and neither will my friends. … Read Full Review

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Max643's Response to max643's Review

Written on: 16/03/2016

Would like change my review to 5 stars. After sending a complaint via customer support email I got a very quick response and a new plant delivered in a couple of days. Although my mother didn't get her plant on Mother's day she did get something a few days later and they refunded my payments. So all in all not ideal but M&S handled it the best way they could.

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